⚡ Nhận định nhanh:
- Chạy: Bitrix24 starts at $49/organization/month vs Close CRM với giá $35/ghế/tháng.
- Phù hợp nhất cho: Bitrix24 for doanh nghiệp nhỏ that want CRM, projects, and chat together. Close for sales teams that make phone calls all day.
- Điểm khác biệt chính: Bitrix24 charges one flat fee per organization. Close bills per seat but adds power and predictive dialers.
- Lựa chọn của chúng tôi: Bitrix24 for most users. Both score 3.0, but Bitrix24 covers more jobs for less money.
Close CRM has the lower sticker price in this matchup.
But that price covers only one seat.
Bitrix24 charges one flat monthly fee for your whole company.
That single detail flips the math for most teams.
Bitrix24 is an all in one platform for running your việc kinh doanh.
Close is a sales tool built for reps who talk to prospects all day.
Toàn cảnh
This Bitrix24 vs Close CRM comparison covers pricing, key features, ease of use, and support.
We reviewed documentation, pricing pages, and G2 reviews for both tools.
Các cây bút của chúng tôi cũng đã dành thời gian trực tiếp tiếp xúc với từng người.
Những quan sát đó xuất hiện trong phần "Những gì nhóm chúng tôi nhận thấy" bên dưới.
By the end, you’ll know which CRM tool fits your sales process.
Bitrix24 là gì?
Bitrix24 is cloud-based CRM software that also runs projects and team chat.
It mixes contact management, sales management, and internal communications in one unified platform.
Small businesses use it to manage customer relationships and track every deal.
It covers different aspects of work, from task management to online documents.
Because it works in any browser or phone, remote teams stay connected.
A clean home dashboard, a search bar, and custom themes help you settle in.
The trade-off is a steep learning curve.
Here’s a quick walkthrough of the platform in action.
🏆 Winner: Bitrix24
One flat fee covers your whole team. You get CRM, tasks, chat, and file sharing on a single platform.
Bảng giá Bitrix24
Bitrix24 bills per organization, not on a per user basis. Here’s what each plan costs.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Nền tảng | 49 đô la/tổ chức/tháng | Các nhóm nhỏ bắt đầu với CRM |
| Tiêu chuẩn | 99 đô la/tổ chức/tháng | Growing teams that need more collaboration tools |
| Chuyên nghiệp | 199 đô la/tổ chức/tháng | Companies that want advanced features and automation |
| Doanh nghiệp | 399 đô la/tổ chức/tháng | Large organizations with many departments |
Pricing verified September 2026.
Dùng thử miễn phí: Yes. You get a 30-day free trial of the Professional plan.
Đảm bảo hoàn tiền: We found no published refund policy. Check the billing terms before you pay.
📌 Ghi chú: Bitrix24 also promotes a free plan with core CRM tools. Chat and video calls stay free for unlimited users. Reviewers praise it for small projects, but it skips invoicing and workflow automation. Research sources list 20% off annual billing and 31% off two-year billing.
⚠️ Pricing Check: Some third-party sources list an older Plus plan at $39/month for 24 users. Others cap the free plan at 12 users with 5 GB of storage. Those details don’t match our pricing database. So we use the table above. Confirm user and storage limits on Bitrix24’s site before buying.
Những lợi ích chính của Bitrix24
Here’s what makes Bitrix24 worth a look:
- Everything in one place: CRM, projects, chat, and documents share one login. You stop jumping between apps.
- Giá cố định: Paid plans charge one fee for the whole company. New hires don’t raise your bill.
- Công cụ quản lý dự án: Assign tasks, set deadlines, and track progress. Visual timelines show the big picture.
- Hợp tác thời gian thực: Group chats, video calls, and tiếng nói calls keep teams talking. Documents support co-editing and version control.
- Đám mây bảo vệ: Data sits on Amazon Web Services with SSL encryption. Extranet access lets outside partners join safely.
- Trợ lý phi công AI: Cái này Trợ lý AI helps you find features and finish tasks faster.
Những điều nhóm chúng tôi nhận thấy
Của chúng tôi nhà văn signed up for Bitrix24 and explored its CRM, tasks, and chat tools. Here’s what stood out from that hands-on time:
Ưu điểm và nhược điểm của Bitrix24
✅ Ưu điểm
- Flat organization pricing instead of per-seat billing
- CRM, projects, chat, and online documents in one platform
- Free collaboration tools for unlimited users
- Customizable reports and shared dashboards for real-time visibility
- Ứng dụng di động dành cho iOS và Android
❌ Nhược điểm
- Steep learning curve that often needs team training
- Busy user interface can overwhelm new users
- Users report slow customer support and occasional bugs
Close CRM là gì?
Close CRM is customer relationship management software built for outbound sales teams.
It puts calls, emails, and texts with leads and clients inside a single inbox.
Sales reps can dial straight from the browser without a separate phone system.
It mainly serves small and medium sized businesses with high-velocity sales processes.
It isn’t a classic CRM, though.
Close blends CRM and sales engagement, so reviewers often compare it to tiếp cận cộng đồng công cụ.
This video shows how Close works day to day.
Đóng CRM
Built for reps who live on the phone. Calls, emails, and texts log to each lead automatically.
Bảng giá CRM
Close charges per seat, so your bill grows with your sales team.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Những điều cần thiết | 35 đô la/ghế/tháng | Solo reps and small teams starting outreach |
| Sự phát triển | 99 đô la/ghế/tháng | Teams that need sequences and more automation |
| Tỉ lệ | 139 đô la/ghế/tháng | Larger teams that want coaching and deeper customization |
Pricing verified September 2026.
Dùng thử miễn phí: Yes. Close offers a 14-day free trial.
Đảm bảo hoàn tiền: We found no published refund policy. Test everything during the trial instead.
📌 Ghi chú: Every plan includes calling, texting, and email tools. Higher tiers add advanced automation, collaboration tools, call coaching, and more customization options.
⚠️ Pricing Check: Older reviews list Startup, Professional, and Enterprise plans at $49 to $149 per user. Their “startup features” and “professional features” lists no longer match current plans. We use the plan names and prices from our pricing database. Several reviewers also call the entry price expensive, so small budgets need careful math.
Những lợi ích chính của Close CRM
Here’s what makes Close worth considering:
- Browser calling: Reps call leads without a separate phone line. G2 reviews describe the calling as best-in-class.
- One activity timeline: Mỗi email, cuộc gọi và chữ lands on the lead’s profile. You always see the full outreach history.
- Chế độ xem thông minh: Filter leads by any criteria you set. Reps always know who to call next.
- Automated follow ups: Workflows send reminders and emails on schedule. Response rates improve without extra manual work.
- Fast onboarding: A CSV import tool and free one-click migration get you running quickly. Many teams launch within the trial.
- Strong reviews: Close holds a 4.7/5 rating on G2. Reviewers praise its simplicity most.
Những điều nhóm chúng tôi nhận thấy
Our writer signed up for Close and tested its calling, inbox, and lead views. Here’s what stood out from that hands-on time:
Ưu điểm và nhược điểm của Close CRM
✅ Ưu điểm
- Power and predictive dialers built into the platform
- Email, calls, and SMS in one inbox
- Simple design that drives full team engagement
- Free migration help and proactive onboarding
❌ Nhược điểm
- Reporting feels weak next to other CRMs
- Less flexible than rivals for custom setups
- Per-seat pricing adds up fast for bigger teams
So sánh tính năng
Bitrix24 and Close CRM overlap on contacts and pipelines, then split sharply. Below, we break down 10 key features side by side.
| Tính năng | Bitrix24 | Đóng CRM |
|---|---|---|
| Giá khởi điểm | 49 đô la/tổ chức/tháng | 35 đô la/ghế/tháng |
| Mô hình thanh toán | Flat per organization | Per seat |
| Gói miễn phí | ✅ Số lượng có hạn | ❌ (Dùng thử 14 ngày) |
| Power & Predictive Dialers | ❌ | ✅ |
| Quản lý dự án | ✅ | ❌ |
| Tự động hóa quy trình làm việc | ✅ | ✅ |
| Team Chat & Video Calls | ✅ | ❌ |
| Trang web & Cửa hàng Nhà xây dựng | ✅ | ❌ |
| Ứng dụng di động | ✅ | ✅ |
| Tốt nhất cho | Running a whole việc kinh doanh | Phone-heavy sales teams |
1. CRM & Quản lý khách hàng tiềm năng
Bitrix24: Bitrix24 CRM stores all customer details and interactions in one database. Lead management covers capturing, tracking, and nurturing leads through your sales funnel. Web forms send inbound inquiries straight into the CRM.
Đóng CRM: Close turns your lead list into a daily call plan. Smart Views filter leads by status, last contact, or any custom rule. Sales reps spend less time searching and more time selling.
2. Contacts, Deals & Pipelines
Bitrix24: Records split into leads, deals, contacts, and companies. The sales pipeline shows every deal stage at a glance. A product catalog lets you attach items and prices to deals.
Đóng CRM: Close supports multiple pipelines, custom fields, and custom objects. A visual pipeline view helps you spot bottlenecks fast. Calls and emails log automatically, which cuts manual dữ liệu lối vào.
3. Communication & Collaboration
Bitrix24: Bitrix24 works as a communications platform for your own team. It offers group chats, video conferencing, tiếng nói calls, and file sharing. A contact center also routes customer calls and messages into the CRM.
Đóng CRM: Close aims its communications tools at prospects, not coworkers. Reps can call, send bulk email, and text from one screen. Email templates keep messages consistent, and Zoom meetings connect through an integration.
4. Quản lý nhiệm vụ và dự án
Bitrix24: This is where Bitrix24 pulls far ahead. You can assign tasks, set deadlines, and track time spent on each one. Gantt charts help managers plan timelines and check employee workloads.
Kanban boards make managing projects a simple drag-and-drop job.
Đóng CRM: Close handles tasks only as sales reminders. Its inbox gathers tasks, missed calls, and replies in one list. There are no project boards, so it can’t replace project management tools.
⚠️ Cảnh báo: The Bitrix24 activity stream works like a mạng xã hội feed. Updates can get buried if nobody checks it daily. Customize the left-hand menu to hide tools you don’t use.
5. Tự động hóa quy trình làm việc
Bitrix24: Bitrix24 automation features send routine updates, reminders, and notifications for you. You can build automated workflows for approvals and deal stages. Projects keep moving without constant follow-up messages.
HR tools add an employee directory and a visual company structure.
Đóng CRM: Close workflows run email sequences and trigger follow-up reminders on their own. Reps get nudged at the right moment without tracking anything by hand. The most advanced automation sits on higher plans.
6. Calling & Sales Outreach
Bitrix24: Bitrix24 can log calls and run marketing campaigns by email. But it doesn’t advertise a power dialer for rapid-fire outbound work. It suits teams that handle calls as they come.
Đóng CRM: Calling is Close’s core strength. The power dialer moves through lists fast. The predictive dialer can dial multiple numbers at once. Managers can join live calls through call coaching to guide reps.
7. Báo cáo & Phân tích
Bitrix24: Bitrix24 lets you generate reports with customizable layouts. Shared dashboards give teams real-time project and sales visibility. Its sites can also connect to Google Analytics for traffic data.
Đóng CRM: Close builds quick KPI reports for coaching and training. You can track calls, emails, and deals for each rep. Deeper analysis is harder, though.
⚠️ Cảnh báo: Users often call Close’s reporting weak. If data analysis matters to you, test the reports during your trial.
8. Integrations, Apps & AI
Bitrix24: Bitrix24 packs many features natively, so it needs fewer add-ons. Mobile and desktop apps let you manage tasks and CRM data from any mobile device. Co-Pilot, its AI assistant, helps you navigate the platform.
Đóng CRM: Close integrates with over 80 other tools. It also offers API documentation for any developer building custom connections. Still, some key integrations found in other CRMs are missing.
Close also adds Sales AI features on top of its core CRM.
9. Websites, Stores & Documents
Bitrix24: Bitrix24 includes a builder for landing pages and online stores. That helps with lead generation, so you capture more leads without another tool. A built-in office suite creates documents, spreadsheets, and thuyết trình.
Teams can also upload files and co-edit online documents in real time.
Đóng CRM: Close has no website builder, store, or document editor. It stays focused on outreach and closing more deals. You’d need separate tools for those jobs.
10. Định giá & Chi phí
Here are the paid plans side by side.
| Cấp độ | Bitrix24 | Đóng CRM |
|---|---|---|
| Lối vào | Basic: $49/organization/month | Gói cơ bản: 35 đô la/ghế/tháng |
| Giữa | Standard: $99/organization/month | Tăng trưởng: 99 đô la/ghế/tháng |
| Trên | Professional: $199/organization/month | Mức phí: 139 đô la/ghế/tháng |
| Đứng đầu | Enterprise: $399/organization/month | ❌ Không được liệt kê |
| Dùng thử miễn phí | 30 days (Professional) | 14 ngày |
Bitrix24: Bitrix24 costs less for almost any team size. Adding people doesn’t change the monthly fee. That’s why many buyers pick it over per-user tools like Zendesk and Freshworks.
Đóng CRM: Close gets pricey as you add seats. Five reps on Essentials already cost more than Bitrix24’s Standard plan. Its ROI calculator helps you check whether the calling tools pay off.
💡 Mẹo hay: Count your seats before comparing sticker prices. A cheap seat can become an expensive team.
Các kịch bản khác nhau
| Nếu bạn cần… | Chọn | Tại sao |
|---|---|---|
| Low cost for a growing team | Bitrix24 | One flat fee covers everyone |
| Heavy cold calling | Đóng CRM | Power and predictive dialers included |
| Project and task tracking | Bitrix24 | Timelines, boards, and workload tracking |
| Quy trình hội nhập nhóm nhanh chóng | Đóng CRM | Simple layout plus free migration |
| A website or online shop | Bitrix24 | Built-in site and store builder |
| Thiết lập thân thiện với người mới bắt đầu | Đóng CRM | Đường cong học tập nhẹ nhàng hơn |
💰 Ngân sách của bạn
Bitrix24 costs the same whether three or thirty people log in. Close’s per-seat model needs careful math for smaller businesses.
🔌 Bộ công nghệ của bạn
Close connects to 80+ apps but misses a few key ones. Bitrix24 replaces several apps, so you may need fewer connections.
📞 Your Sales Style
Choose Close if reps make phone calls all day and chase fast replies. Pick Bitrix24 if sales is one part of a bigger operation.
🎓 Trình độ kinh nghiệm của bạn
Bitrix24’s core features click fast, but the full platform needs training. Close feels incredibly easy by comparison, like a simple CRM for dialing.
🆓 Dùng thử và bản demo miễn phí
Close offers a two-week trial, while Bitrix24 gives 30 days on its top tier. Run a real campaign in each before you commit.
🛟 Các tùy chọn hỗ trợ
Close provides a help center, product updates, and hands-on onboarding. Bitrix24 support can be slow. Still, its help button, tutorials, and webinars lead to support resources.
Hướng dẫn chuyển đổi
Bạn đã sử dụng một trong những công cụ này rồi? Dưới đây là những điều bạn cần biết nếu chuyển sang sử dụng công cụ khác.
🔄 Switching from Bitrix24 to Close CRM?
✅ Những lợi ích bạn sẽ nhận được:
- Power and predictive dialers for outbound calling
- A cleaner interface that reps learn quickly
- Huấn luyện trực tuyến dành cho quản lý
❌ Những gì bạn sẽ mất:
- Project boards, timelines, and workload tracking
- Flat organization pricing
- Team chat, office suite, and website builder
📋 Cách chuyển đổi:
- Export contacts, companies, and deals from Bitrix24 as a CSV file.
- Start a Close free trial.
- Use the CSV import tool or ask Close for free migration help.
🔄 Switching from Close CRM to Bitrix24?
✅ Những lợi ích bạn sẽ nhận được:
- Tasks, projects, and chat in the same place as your CRM
- One flat fee instead of per-seat billing
- Landing pages and an online store builder
❌ Những gì bạn sẽ mất:
- Power and predictive dialing
- Chế độ xem thông minh để ưu tiên khách hàng tiềm năng
- A simpler, sales-only workspace
📋 Cách chuyển đổi:
- Export leads, contacts, and opportunities from Close.
- Create a Bitrix24 account and set up your pipeline stages.
- Import the file and map fields to Bitrix24 CRM records.
Những điều mà bài đánh giá của chúng tôi chưa đề cập
This comparison focused on small teams and outbound sales use. We didn’t test either API as a developer would, or build custom graphs in Close. We also didn’t kiểm toán data residency rules for European Union customers. Plans and limits reflect September 2026 and change often. If you manage hundreds of seats, your experience may differ.
Phán quyết cuối cùng
| Loại | Người thắng |
|---|---|
| 💰 Giá cả | Bitrix24 |
| 🚀 Tất cả các tính năng trong một | Bitrix24 |
| 📋 Quản lý nhiệm vụ & dự án | Bitrix24 |
| 🤝 Hợp tác nhóm | Bitrix24 |
| 📊 Báo cáo | Bitrix24 |
| 📞 Calling & Outreach | Đóng CRM |
| 👶 Dễ sử dụng | Đóng CRM |
| 🛟 Hỗ trợ & Hướng dẫn sử dụng | Đóng CRM |
| 🏆 Người chiến thắng chung cuộc | Bitrix24 |
🏆 WINNER: BITRIX24
Bitrix24 wins 5 out of 8 categories.
Phù hợp nhất cho: Small businesses, remote teams, and companies that want CRM plus project tools
⚖️ How We Broke the Tie: Both tools hold a 3.0 rating in our database. We gave the win to Bitrix24 on value and breadth. It costs less for most teams and handles more jobs.
Bitrix24 and Close CRM serve different buyers. Bitrix24 runs CRM, projects, and internal chat under one roof. Close is a focused sales engine for teams that dial all day.
Close is excellent for outbound reps who need speed on the phone. Its dialers, Smart Views, and coaching help reps close more deals. If calls drive your revenue, it’s the smarter buy.
For most small businesses, though, Bitrix24 is the better choice. One flat fee buys CRM, tasks, chat, and websites. Just budget time to learn it.
So sánh thêm về Bitrix24
Here’s how Bitrix24 stacks up against other popular crm options. This video covers the main alternatives first.
Bitrix24 thắng nhờ: Flat company-wide pricing, built-in task boards and timelines, and an included office suite.
HubSpot thắng nhờ: A more user friendly interface, deeper marketing automation, and a larger app marketplace.
Bitrix24 thắng nhờ: Native chat and video calls, project tools in one app, and no per-seat charges.
Zoho CRM vượt trội ở các điểm sau: Richer customization, stronger analytics, and more control over sales rules.
Bitrix24 so với Salesforce
Bitrix24 thắng nhờ: Much lower cost, faster setup for small teams, and collaboration tools out of the box.
Salesforce thắng thế nhờ: Advanced lead management, deep customization, and scale for large enterprises.
Bitrix24 so với Nhấp chuột lên
Bitrix24 thắng nhờ: A full sales pipeline, a contact center, and a site and store builder.
ClickUp thắng thế nhờ: More task views, a project-first layout, and an easier start for task-only teams.
So sánh thêm về Close CRM
Here’s how Close measures up against other sales tools. Watch the quick rundown of alternatives below.
So sánh Close CRM và Truyền động đường ống
Close CRM vượt trội nhờ: Native calling with dialers, SMS in the same inbox, and live coaching for managers.
Pipedrive thắng nhờ: A pipeline-first design, a lower entry price, and a bigger add-on marketplace.
So sánh Close CRM và Freshsales CRM
Close CRM vượt trội nhờ: Faster dialing workflows, free one-click migration, and sequences tied closely to calls.
Freshsales CRM chiến thắng nhờ: AI lead scoring, website chat for visitors, and ties to the wider Freshworks suite.
Close CRM vượt trội nhờ: A true CRM with deal pipelines, phone and SMS outreach, and a full activity timeline.
Thắng ngay lập tức trên: Cold email at high volume, inbox công cụ khởi động, and many sending accounts on one plan.
Câu hỏi thường gặp
Bitrix24 được dùng để làm gì?
Bitrix24 is used to run CRM, project management, team chat, and documents in one place. Small businesses use it to track sales and manage projects without juggling apps.
Bitrix24 có miễn phí không?
It promotes a free plan with limited features and free collaboration tools. Invoicing and workflow automation need paid plans, which start at $49/organization/month.
Sử dụng Bitrix24 có an toàn không?
Yes. Data is hosted on Amazon Web Services and protected with SSL encryption. Still, review privacy terms and user permissions before storing sensitive customer data.
Close có giá bao nhiêu mỗi tháng?
Plans start at $35/seat/month on Essentials. Growth costs $99/seat/month, and Scale costs $139/seat/month. A 14-day free trial lets you test it first.
Close khác biệt với các hệ thống CRM khác như thế nào?
Close blends CRM and sales engagement in one tool. Calling, SMS, and email live in a single inbox. Most other CRMs need add-ons for power dialing.
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