Início rápido
This guide covers how to use ManageEngine and every major feature:
- Começando — Criar conta e configuração básica
- How to Use Identity & Access Management — Control who can access apps, servers and data from a single console
- How to Use Unified Service Management — Run a full service desk and service catalog for every request
- How to Use IT Operations Management (ITOM) — Monitor servers, networks and cloud systems from one place
- How to Use Low-Code App Developer — Build custom business apps with little code
- How to Use Security Information and Event Management (SIEM) — Collect security logs and spot threats fast
- How to Use Advanced IT Analytics — Turn raw it data into clear reports and analysis
- How to Use Remote Monitoring and Management (RMM) — Manage desktops, laptops and mobile devices remotely
- How to Use MSP Central — Manage many client networks from one dashboard
- How to Use 365 Management — Manage microsoft 365 users, mailboxes and security
Tempo necessário: 5 minutos por filme
Neste guia também: Dicas profissionais | Erros comuns | Solução de problemas | Preços | Alternativas
Por que confiar neste guia?
I have used ManageEngine for over a year and tested every feature covered here.
This tutorial comes from real hands on experience, not marketing fluff.
ManageEngine is management software that gives IT teams centralized control over their whole environment.
Most users only touch a small part of what this unified platform can do.
This article shows you how to use every major feature step by step.
You will learn asset management, service management and security in one place.
This guide focuses on the comprehensive suite of IT solutions built into the platform.
Short videos in each section let you watch every step before you try it.
ManageEngine Tutorial
This complete ManageEngine tutorial walks you through each feature, from setup to power user tips.
ManageEngine
Manage your whole IT environment from one unified platform. ManageEngine brings service desk, gerenciamento de endpoints, security and analytics together for organizations of every size. Book a free demo to see it work.
Getting Started with ManageEngine
Before using any feature, finish this one time setup.
Leva cerca de três minutos.
Here is a quick look at my own hands on experience first:
Now let us dive into each step.
Passo 1: Crie sua conta
Go to the ManageEngine website and pick the product you need.
Click Sign Up or Start Free Trial and enter your email.
✓ Ponto de verificação: Verifique o seu caixa de entrada para um e-mail de confirmação.
Passo 2: Acesse o aplicativo
Install the tool on premises or open the cloud version in your browser.
Faça login com sua nova conta.
Eis como o painel de controle se parece:
✓ Ponto de verificação: Você deverá ver o painel principal.
Etapa 3: Conclua a configuração inicial
Connect active directory so your users sync into a single console.
Add your first dispositivos and assets to begin.
✅ Concluído: Você está pronto para usar qualquer um dos recursos abaixo.
How to Use ManageEngine Identity & Access Management
Identity & Access Management lets you control who can access apps, servers and dados from a single console.
Veja aqui como usá-lo passo a passo.
Step 1: Open the identity module
Go to the admin console and open identity and access controls.
Step 2: Sync active directory
Connect active directory so user accounts stay in one place.
Eis como isso se parece:
✓ Ponto de verificação: You see all users listed inside the single console.
Step 3: Set access rules
Define role based access so employees only reach approved tools.
✅ Resultado: Access to every app is now managed from centralized control.
💡 Dica profissional: Enable single sign on so users connect with one login across departments.
How to Use ManageEngine Unified Service Management
Unified Service Management lets you run a full service desk and service catalog for every request.
Veja aqui como usá-lo passo a passo.
Step 1: Open the service desk
Open the service management console to view the ticketing queue.
Step 2: Build the service catalog
Create a service catalog with dynamic templates for each request type.
Eis como isso se parece:
✓ Ponto de verificação: New tickets appear with automatic classification and priority.
Step 3: Automate approvals
Set no code workflows so approvals route to the right teams.
✅ Resultado: Your service desk now handles support requests with less manual work.
💡 Dica profissional: Prioritize incoming tickets by urgency to cut resolution time for your teams.
How to Use ManageEngine IT Operations Management (ITOM)
IT Operations Management (ITOM) lets you monitor servers, networks and cloud systems from one place.
Veja aqui como usá-lo passo a passo.
Step 1: Add your assets
Add servers, networks and cloud resources you want to monitor.
Step 2: Set health alerts
Configure alerts so IT operations teams learn about risks cedo.
Eis como isso se parece:
✓ Ponto de verificação: Live status shows for every server and device.
Step 3: Review dashboards
Open analytics dashboards to track uptime across on premises systems.
✅ Resultado: IT operations run with clear visibility into networks and servers.
💡 Dica profissional: Customize dashboards to automate stakeholder reportagem on key IT performance metrics.
How to Use ManageEngine Low-Code App Developer
Low-Code App Developer lets you build custom negócios apps with little code.
Veja aqui como usá-lo passo a passo.
Step 1: Open the app builder
Launch the low code studio from the unified platform.
Step 2: Drag your workflows
Drag blocks to design workflows for finance, hr or other departments.
Eis como isso se parece:
✓ Ponto de verificação: Your new app appears in the app list ready to use.
Step 3: Publish the app
Publish and share the app with employees across the negócios.
✅ Resultado: Custom apps now support workflows without heavy development.
💡 Dica profissional: Reuse templates to build apps faster and avoid rebuilding common workflows.
How to Use ManageEngine Security Information and Event Management (SIEM)
Security Information and Event Management (SIEM) lets you collect security logs and spot threats fast.
Veja aqui como usá-lo passo a passo.
Step 1: Connect log sources
Connect servers, applications and devices to send security logs.
Step 2: Set detection rules
Create rules that flag risks and unusual activity automatically.
Eis como isso se parece:
✓ Ponto de verificação: Security events appear on the monitoring dashboard.
Step 3: Investigate alerts
Open flagged events to run analysis and confirm real threats.
✅ Resultado: Security logs are collected and reviewed for faster threat response.
💡 Dica profissional: Monitor administrative activity as a security best practice to catch issues early.
How to Use ManageEngine Advanced IT Analytics
Advanced IT Analytics lets you turn raw IT data into clear reports and analysis.
Veja aqui como usá-lo passo a passo.
Step 1: Connect data sources
Pull data from your service desk and endpoint management tools.
Etapa 2: Criar um relatório
Use drag and drop to create analytics reports for departments.
Eis como isso se parece:
✓ Ponto de verificação: Your report renders with charts and filters.
Step 3: Share dashboards
Share dashboards so teams and finance leaders see the numbers.
✅ Resultado: IT analytics now give teams data to make better decisions.
💡 Dica profissional: Schedule reports so stakeholders get latest updates without asking every week.
How to Use ManageEngine Remote Monitoring and Management (RMM)
Monitoramento e gerenciamento remoto (RMM) lets you manage desktops, laptops and mobile devices remotely.
Veja aqui como usá-lo passo a passo.
Step 1: Deploy the agent
Install the agent on desktops, laptops and other computer endpoints.
Step 2: Group your devices
Group mobile devices and computers for endpoint management at scale.
Eis como isso se parece:
✓ Ponto de verificação: Every managed device reports its status back to you.
Step 3: Push patches
Automate patch deployment since unpatched software invites cyberattacks.
✅ Resultado: Remote management keeps windows machines and mobile devices patched.
💡 Dica profissional: Test patches in a staging setup before you deploy updates to production.
How to Use ManageEngine MSP Central
MSP Central lets you manage many client networks from one dashboard.
Veja aqui como usá-lo passo a passo.
Step 1: Add client accounts
Add each client so you can manage their networks and assets.
Step 2: Assign technicians
Assign teams to clients for support and asset tracking.
Eis como isso se parece:
✓ Ponto de verificação: All client accounts show inside a single console.
Step 3: Track billing
Review service usage and request logs across every client.
✅ Resultado: Managed service providers run every client from centralized control.
💡 Dica profissional: Use self service portals so client employees install pre approved applications alone.
How to Use ManageEngine 365 Management
365 Management lets you manage Microsoft 365 users, mailboxes and security.
Veja aqui como usá-lo passo a passo.
Passo 1: Conecte o Microsoft 365
Connect your Microsoft 365 tenant to the management software.
Step 2: Manage users
Add, edit or remove users and mailboxes in bulk.
Eis como isso se parece:
✓ Ponto de verificação: Your 365 users and mailboxes appear in one list.
Step 3: Set security policies
Apply security and access policies across the organization.
✅ Resultado: Microsoft 365 management now runs beside your other IT operations.
💡 Dica profissional: Automate routine 365 tasks to reduce manual work for your admins.
ManageEngine Pro Tips and Shortcuts
After testing ManageEngine for over a year, here are my best tips.
Leverage these shortcuts to work faster with far less training.
Take time to discover the hidden tools most people never implement.
Atalhos de teclado
| Ação | Atalho |
|---|---|
| Novo bilhete | N |
| Busca global | Ctrl + / |
| Abrir painel de controle | G então D |
| Assign request | A |
Características ocultas que a maioria das pessoas não percebe
- AI powered assist: the ai powered helper drafts replies and suggests fixes inside the service desk.
- Endpoint Central bundle: Endpoint Central adds unified endpoint management so you can manage every computer and device.
- Integrations hub: built in integrations connect with your other tools and internal systems to streamline workflows.
ManageEngine Common Mistakes to Avoid
Mistake #1: Deploying patches without testing
❌ Errado: Pushing updates straight to every server and computer at once.
✅ Direita: Test each patch in a staging setup before you deploy updates widely.
Mistake #2: Skipping role based access
❌ Errado: Giving all employees full admin access to save time.
✅ Direita: Set role based access controls so users only reach approved apps.
Mistake #3: Ignoring the service catalog
❌ Errado: Letting every request arrive as a plain email with no structure.
✅ Direita: Build a service catalog so each request follows a clear workflow.
ManageEngine Troubleshooting
Problema: O agente não conecta
Causa: A firewall is blocking the agent on your networks.
Consertar: Allow the required ports, then restart the agent on the device.
Problem: Active directory sync fails
Causa: The service account lacks read access to active directory.
Consertar: Grant read rights and run the sync again from the console.
Problema: Os bilhetes não estão sendo encaminhados.
Causa: No workflow rule matches the incoming request.
Consertar: Open the workflow construtor and add a routing rule for that request type.
📌 Observação: If you stay stuck after these fixes, contact ManageEngine support.
O que é o ManageEngine?
ManageEngine is a suite of Gestão de TI software from Zoho.
Think of it as one toolbox for your whole IT department.
It covers IT service management, endpoint management and network monitoring in one place.
Veja esta breve visão geral:
Inclui estas características principais:
- Identity & Access Management: manage identity and active directory from one unified platform.
- Unified Service Management: a service desk with service catalog, ticketing and change management.
- IT Operations Management (ITOM): monitor servers, networks and it operations across cloud and on premises.
- Low-Code App Developer: create custom apps and workflows with low code tools.
- Security Information and Event Management (SIEM): collect security logs and monitor risks across your organization.
- Advanced IT Analytics: run analytics and analysis on it and service management data.
- Remote Monitoring and Management (RMM): remote endpoint management for desktops, laptops and mobile devices.
- MSP Central: manage multiple client networks and assets from one console.
- 365 Management: manage microsoft 365 users, mailboxes and security in one platform.
Para uma análise completa, consulte nosso artigo. ManageEngine review.
Preços do ManageEngine
Here is what ManageEngine costs in 2026:
| Plano | Preço | Ideal para |
|---|---|---|
| Free editions | $0 | Small teams and basic asset tracking |
| Standard suites | Contact for detailed Pricing. | Growing IT operations |
| Enterprise suites | Contact for detailed Pricing. | Grandes organizações |
Teste grátis: Yes, most products offer a 30 day free trial.
Free editions: Several tools stay free for a limited number of users or endpoints.
💰 Melhor custo-benefício: Start with a free edition, then request a demo before you buy a paid suite.
ManageEngine vs. Alternativas
How does ManageEngine compare? Here is the competitive landscape.
Veja esta comparação:
| Ferramenta | Ideal para | Preço | Avaliação |
|---|---|---|---|
| ManageEngine | All in one IT management | Personalizado | ⭐ 4,6 |
| Atera | Small IT teams | Taxa fixa | ⭐ 4,5 |
| NinjaOne | Gerenciamento de endpoints | Personalizado | ⭐ 4,7 |
| ServiceNow | Grandes empresas | Personalizado | ⭐ 4,5 |
| Freshservice | Simple service desk | US$ 19/mês | ⭐ 4,6 |
Escolhas rápidas:
- Melhor no geral: ManageEngine — widest product depth for full IT management.
- Melhor orçamento: Atera — flat per technician pricing for small teams.
- Ideal para iniciantes: Freshservice — friendly service desk you learn fast.
- Best for endpoints: NinjaOne — clean endpoint management and patching.
🎯 ManageEngine Alternatives
Procurando alternativas ao ManageEngine? Aqui estão as melhores opções:
- 🚀 Atera: All in one RMM and helpdesk for small IT teams with flat per technician pricing.
- 🔧 NinjaOne: Clean endpoint management and patching that many technicians find easy to learn.
- 🏢 ServiceNow: Enterprise service management platform built for large organizations with big budgets.
- 💰 Freshservice: Cloud service desk with a friendly interface and quick onboarding for support teams.
Para ver a lista completa, consulte nosso ManageEngine alternatives guia.
⚔️ Comparação do ManageEngine
Here is how ManageEngine stacks up against each competitor:
- ManageEngine vs Atera: ManageEngine offers deeper product depth, while Atera wins on simple flat rate pricing.
- ManageEngine vs NinjaOne: NinjaOne feels lighter to set up, but ManageEngine covers far more IT operations.
- ManageEngine vs ServiceNow: ServiceNow suits large enterprises, while ManageEngine gives strong value at lower cost.
- ManageEngine vs Freshservice: Freshservice is simpler for basic ticketing, but ManageEngine scales across more IT needs.
Start Using ManageEngine Now
You learned how to use every major ManageEngine feature:
- ✅ Identity & Access Management
- ✅ Unified Service Management
- ✅ IT Operations Management (ITOM)
- ✅ Low-Code App Developer
- ✅ Security Information and Event Management (SIEM)
- ✅ Advanced IT Analytics
- ✅ Remote Monitoring and Management (RMM)
- ✅ MSP Central
- ✅ 365 Management
Próximo passo: Escolha uma funcionalidade e experimente agora mesmo.
Most people start with the service desk.
It takes less than five minutes to set up your first ticket.
For more guides like this, navegar our related posts or connect with us any time.
Perguntas frequentes
What is ManageEngine used for?
ManageEngine is used for IT service management, unified endpoint management, security and network monitoring, helping organizations manage assets, tickets and devices from a single platform.
How do I start using ManageEngine?
Pick the product you need, request a free demo or trial, install it on premises or in the cloud, then connect your active directory and devices.
Is there a free version of ManageEngine?
Yes. Several ManageEngine tools offer free editions with limited users or endpoints, letting small teams manage a handful of devices at no cost.
What is the new name for ManageEngine?
ManageEngine keeps its name and is the IT management division of Zoho. Some products, like the service desk, carry names such as ServiceDesk Plus.
Is ManageEngine easy to use?
ManageEngine has a learning curve because it covers many IT operations, but its single console, templates and no code workflows make daily tasks approachable.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 