Feeling lost in the CRM jungle? You’re not alone.
Picking between Zendesk vs Thryv? It’s tough.
Both promise to boost your entreprise, but which one actually delivers?
Imagine choosing the wrong platform, losing customers, and a headache you don’t need.
Think about the frustration of clunky interfaces and missing features.
Good news! We’re breaking down Zendesk vs Thryv in plain English. We’ll show you which CRM wins in 2025, saving you time and stress.
Commençons.
Aperçu
We’ve put both Zendesk and Thryv through their paces, testing features, usability, and customer support.
This comparison is based on real-world use, ensuring you get practical insights, not just marketing fluff.
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
Tarifs : It has a free trial. The premium plan starts at $19/month.
Caractéristiques principales :
- Omnichannel support
- AI-powered bots
- Analyses avancées
Explore its powerful features for managing contacts, scheduling appointments, and campaigns.
Tarifs : It has a free demo. The premium plan starts at $244/month.
Caractéristiques principales :
- Built-in calling
- Email sequences
- Advanced Reporting
Qu'est-ce que Zendesk ?
Zendesk. Okay, so what is it? Think of it like a super-organized help desk.
It’s for businesses that want to keep customers happy.
It handles tickets and chats. It keeps everything in one place.
Découvrez également nos favoris Alternatives à Zendesk…
Principaux avantages
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
Tarifs
Tous les plans seront facturés annuellement.
- Équipe de soutien : 19$/mois.
- Suite Team : 55$/mois.
- Suite Professional : $115/month.
- Suite Enterprise : Talk to Sales.
Avantages
Inconvénients
Qu'est-ce que Thryv ?
Thryv. Il s'agit d'une plateforme pour petites entreprises.
Il fait beaucoup de choses. CRM, marketing et planification. Le tout en un seul endroit.
Il vise à simplifier les opérations commerciales.
Découvrez également nos favoris Alternatives à Thryv…
Notre avis
Wanted to Thryv a try! Explore its powerful features for managing contacts, scheduling appointments, and launching marketing campaigns.
Principaux avantages
- Centre centralisé : Gérez tous vos besoins professionnels en un seul endroit.
- Marketing automatisé : Atteignez plus de clients avec moins d'efforts.
- Programmation en ligne : Permettre aux clients de prendre rendez-vous 24 heures sur 24 et 7 jours sur 7.
- Accepter les paiements en ligne : Soyez payé plus rapidement et plus facilement.
- Gestion de la réputation : Surveillez et améliorez vos commentaires en ligne.
Tarifs
- Centre de commandement:Ligne professionnelle dédiée gratuite.
- Centre d'affaires: $244/mois.
- Centre de marketing: $244/mois.
Avantages
Inconvénients
Comparaison des fonctionnalités
We’re comparing the features that matter most.
This side-by-side look helps you see which tool better supports your team and your customer données. Let’s dive in.
1. Core Focus
- Zendesk support is its main job. It is a dedicated customer support software.
- Thryv is a wider tool. It is designed for the petite entreprise owner. Thryv’s goal is to manage your whole business.
2. Ticketing Systems
- Zendesk is a champion of ticketing systems. It is built to handle many support tickets. It helps your support team stay organized.
- Thryv includes a message boîte de réception. But it is not a dedicated desk software like Zendesk.
3. Customer Communication Channels
- Zendesk suite handles multiple channels easily. This includes email, live chat, and social messaging. It gathers all customer conversations in one place.
- Thryv also manages customer communication. It uses a unified inbox in the Thryv Business Center.
4. Sales and CRM Tools
- Thryv has strong customer relationship management features. It helps your sales team track leads. You can send estimates and invoices.
- Zendesk Sell is a separate, dedicated sales team CRM product.
5. Rapports et analyses
- Reporting and analytics Zendesk offers are deep. It helps you measure team’s performance and customer satisfaction. You get pre-built dashboards.
- Thryv also offers analytics. Its focus is more on your online listings and review data.
6. Custom Workflows and Apps
- Zendesk lets you build custom workflows. You can use the Zendesk Marketplace for many custom apps. This gives you huge ability to change the tool.
- Thryv has good integrations with other tools. But it offers less flexibility for custom rule creation.
7. Multilingual Support
- Zendesk is great for global teams. It offers multilingual support. It supports multiple languages for your help center articles.
- Thryv is mainly focused on local small business needs.
8. Security
- Sécurité zendesk offers is very robust. They handle a lot of sensitive information.
- Thryv also takes security seriously for its clients. Both use industry standards to protect your customer data.
9. Agent Workspace
- Zendesk features an agent workspace. This helps support agents view all customer interactions in one screen. It makes their work easier.
- Thryv’s Thryv Command Center helps you manage all aspects of your company, not just support.
Que rechercher lors du choix d’un logiciel CRM ?
It is important to check the details. Make sure the software works for you. This stops costly temps d'arrêt.
- Core Purpose and Features: Do you need specialized zendesk’s customer support software or an all-in-one tool? Does the platform help you streamline your work? Check for powerful ticket systems to handle your support requests. Does the plan include the right number of users for your team?
- Customer Interaction Management: Can you track all customer conversations and order history? Does the system improve customer experience? Look for a clean way to respond to many customers. Does it manage all your customer communication from one place?
- Local and Online Presence (Thryv Specific): Does the software offer enhanced local listings for your location? Can it help you get more online reviews? Does the Thryv software let you send sms marketing messages easily? Can clients see the page correctly on their mobile device?
- Sales and Payment Tools: Can the tool help you manage appointments and send client portal estimates? Does it let clients pay online and help you get paid faster? Look for features that help your sales process, like a deal tracker. Can you upload and share documents securely?
- Technical Fit and Cost: Make sure you can view this site properly on your browser. Does the platform offer good security to protect your data? Check the full pricing details. Ask about the one time onboarding fee to know the total cost.
- Future Growth and Support: Will the software add new features over time? Is there a lively community forums for help?Will the company’s technology grow with your revenue? Ask about the ability of the human support team to respond quickly.
Verdict final
After this comparison, we pick Zendesk for most businesses in 2025. Why?
It’s strong for customer support. Its integration options are great.
You can automate many tasks. Thryv has good features, too.
But, Zendesk’s focus on workflow and automation is key. If your main need is customer service, Zendesk wins.
For small businesses wanting all-in-one, Thryv is worth a look.
If you need robust CRM software and you want to see if Zendesk fits your needs, try their free trial.
We’ve tested both, and Zendesk is our top pick.
The platform’s AI-driven fingerprinting and CAPTCHA bypass ensure a high success rate on even the toughest sites.
Enterprise-Grade Security:
- Zendesk vs Pipedrive: Zendesk excelle dans le service et l'assistance à la clientèle, tandis que Pipedrive est un CRM axé sur les ventes avec une gestion visuelle du pipeline.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Frase против Elicit: какой оптимизатор контента лучший в 2025 году?
- Zendesk vs ActiveCampaign: Frase против Cowriter: какой инструмент для написания текстов на основе ИИ станет лучшим в 2025 году?
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk est une solution de service à la clientèle avec billetterie et chat en direct ; ClickFunnels est un générateur d'entonnoir de vente pour créer des pages d'atterrissage et automatiser les ventes.
- Zendesk vs Folk: Zendesk offre un support client puissant pour diverses interactions ; Folk met l'accent sur l'organisation collaborative des contacts et la gestion rationalisée des relations.
- Zendesk vs Instantly: Zendesk se concentre sur l'assistance à la clientèle et la gestion des tickets ; Instantly se spécialise dans les campagnes automatisées d'envoi d'e-mails froids et la génération de leads.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk est une plateforme de service à la clientèle avec billetterie ; Monday CRM est un outil de gestion de flux de travail hautement visuel et personnalisable avec des capacités de CRM.
- Zendesk vs Capsule CRM: Zendesk fournit un support client et une billetterie robustes ; Capsule CRM est un système simplifié de gestion des contacts et de suivi des ventes.
- Zendesk vs Insightly: Zendesk se concentre sur le support client et les tickets de service ; Insightly est un CRM plus complet avec de solides fonctionnalités de pipeline de vente et de gestion de projet.
- Zendesk vs Freshsales: Zendesk met l'accent sur de solides solutions d'assistance à la clientèle, tandis que Freshsales CRM est conçu pour l'automatisation des ventes, le suivi des affaires et la gestion des prospects.
- Zendesk vs Salesforce : Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
Plus de Thryv
Voici une brève comparaison de Thryv avec ces solutions logicielles :
- Thryv vs GoHighLevel: Thryv offers robust marketing automation and sales funnels. Thryv simplifies business management for service-based companies.
- Thryv vs Pipedrive: Thryv est un vaste outil de gestion d'entreprise avec CRM intégré ; Pipedrive est spécialisé dans la gestion visuelle du pipeline de vente, idéale pour les équipes de vente.
- Thryv vs Keap: Thryv offre une plateforme tout-en-un pour la gestion des petites entreprises ; Keap se concentre sur l'automatisation avancée du marketing et le CRM des ventes avec des flux de travail approfondis.
- Thryv vs ActiveCampaign: Thryv fournit une plateforme intégrée pour la gestion des entreprises locales et l'interaction avec les clients ; ActiveCampaign excelle dans l'automatisation sophistiquée du marketing, la segmentation et l'analyse détaillée.
- Thryv vs Hubspot: Thryv est conçu comme une plateforme complète pour les opérations des petites entreprises, y compris la gestion des clients et le marketing ; HubSpot offre une suite plus large d'outils de marketing, de vente et de service pour les entreprises de toutes tailles.
- Thryv vs Clickfunnels: Thryv is an all-in-one business management platform; ClickFunnels is specifically designed for building sales funnels, landing pages, and automating sales processes.
- Thryv vs Folk: Thryv est un système complet de gestion d'entreprise avec CRM intégré ; Folk est un outil de gestion des contacts plus ciblé et collaboratif qui met l'accent sur l'organisation.
- Thryv vs Instantanément: Thryv offre une large gamme de services pour la gestion des petites entreprises, y compris la présence et les paiements en ligne ; Instantly est spécialisé dans les campagnes automatisées d'envoi de courriels non sollicités pour la prospection commerciale.
- Thryv vs ClickUp: Thryv is an all-in-one platform for small business operations and client management; ClickUp is a versatile work OS that encompasses project management, task tracking, and customizable CRM features.
- Thryv vs Monday CRM: Thryv fournit une solution intégrée pour la gestion des petites entreprises et l'interaction avec les clients ; Monday CRM se concentre sur des flux de travail visuels hautement personnalisables et des capacités de gestion de la relation client centrées sur les projets.
- Thryv vs Capsule CRM: Thryv est une plateforme de gestion d'entreprise complète avec des fonctionnalités CRM ; Capsule CRM est un CRM plus simple et convivial qui se concentre sur la gestion des contacts et le suivi du pipeline de vente.
- Thryv vs Insightly: Thryv offre une plateforme tout-en-un pour les opérations des petites entreprises, y compris la planification et les paiements ; Insightly offre un CRM plus robuste avec un pipeline de vente avancé et des fonctionnalités de gestion de projet.
- Thryv vs Freshsales: Thryv est une plateforme de gestion commerciale tout-en-un pour les entreprises locales ; Freshsales CRM se spécialise dans l'automatisation des ventes, l'évaluation des prospects et la création de rapports de vente détaillés.
- Thryv vs Salesforce: Thryv est une plate-forme intégrée pour la gestion des petites entreprises ; Salesforce est un CRM d'entreprise hautement personnalisable et évolutif, doté de capacités étendues en matière de ventes, de marketing et de services.
Questions fréquemment posées
Is Zendesk better for small businesses or startups?
Zendesk is scalable and suitable for startups and larger companies. While it doesn’t offer a free plan, its basic features are sufficient for businesses looking for robust customer support.
Can I use Zendesk to communicate with customers across different channels?
Oui, tu peux use Zendesk to communicate with customers across various channels. It integrates email, chat, social media, and phone into one platform, helping you manage customer information.
Does Thryv have any AI-powered features?
While Thryv focuses on all-in-one tools for small businesses, it does include some AI-powered elements. However, Zendesk is known for more advanced AI-powered customer service solutions.
How easy is it to set up Zendesk?
Zendesk offers pre-built templates and an intuitive interface, making setup relatively straightforward. However, complex enterprise setups may require more planning.
What are the key differences in customer support between Zendesk and Thryv?
Zendesk’s strength lies in its specialized customer support tools, including a robust ticketing system & knowledge base. Thryv offers broader business tools, including CRM and marketing.
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