📊 نتائج اختباراتنا:
- 🎯 نظام التذاكر: Zendesk pulls support tickets from multiple channels into one agent workspace vs Thryv’s smaller Command Center inbox — زينديسك يفوز
- ⚡ الذكاء الاصطناعي و الأتمتة: Zendesk AI resolves 80%+ of support requests automatically vs Thryv’s AI review responses — زينديسك يفوز
- 🏪 الشركات الصغيرة أدوات: Thryv saves users 20 hrs/week and helps them stay organized vs Zendesk’s agent-focused setup — ثريڤ يفوز
- 🔌 التكاملات: Zendesk marketplace offers 1,300+ pre-built apps and custom apps vs Thryv’s smaller list — زينديسك يفوز
- 💰 الأسعار: Thryv flat-rate $244/month vs Zendesk’s per-agent pricing from $55 — Zendesk wins for total cost on small teams
Are you stuck choosing between Zendesk and Thryv for your عمل?
Both tools promise to manage customer interactions and help you stay organized. But they’re built for very different businesses.
Zendesk is a world-class customer support software platform. Thryv software is an all-in-one tool for small business owners.
I tested both Zendesk vs Thryv in depth. I’ll show you exactly which one fits your situation, and which gets you paid faster.
ملخص
للمقارنة بين هذه الأدوات بشكل عادل، قمت باختبار كل من Zendesk و Thryv عبر ثماني فئات رئيسية.
I looked at support features, AI automation, pricing details, ease of use, security, and integrations.
فازت Zendesk بستة من تلك الفئات الثماني. إليكم ما وجدته.
ما هو Zendesk؟
Zendesk is a cloud-based customer service software platform. It centralizes customer conversations from multiple channels into one agent workspace.
The company started in San Francisco in 2007. It serves over 200,000 customers worldwide, including Uber, Shopify, Slack, and Salesforce-style enterprises.
Today the company is led by CEO Tom Eggemeier. Zendesk Suite is built exclusively for the customer experience.
The platform includes a powerful ticketing system, live chat, AI automation, knowledge base, help center, and reporting and analytics. Zendesk offers multilingual support across multiple languages.
🏆 الفائز: Zendesk
Zendesk is the #1 customer service platform per Forbes (2023). Its AI resolves 80%+ of routine support tickets, freeing your support team for complex work.
أسعار Zendesk
Here are Zendesk’s pricing details for 2026. Each plan is priced per agent per month and billed annually.
| يخطط | سعر | الأفضل لـ |
|---|---|---|
| فريق الجناح | 55 دولارًا لكل وكيل شهريًا | فرق الدعم الصغيرة تبدأ مسيرتها |
| نمو الأجنحة | 89 دولارًا أمريكيًا لكل وكيل شهريًا | Growing teams needing new features |
| سويت بروفيشنال | 115 دولارًا لكل وكيل شهريًا | Large teams with custom workflows |
تم التحقق من الأسعار في مارس 2026.
تجربة مجانية: تقدم Zendesk فترة تجريبية مجانية لمدة 14 يومًا على باقة Suite Professional. لا حاجة لبطاقة ائتمان.
ضمان استرداد الأموال: Zendesk does not advertise a refund policy. Cancellations are handled case by case.
📌 ملحوظة: The Enterprise plan is priced at $115 per agent per month, and Zendesk lets you input the number of agents you have to receive an updated quote. The startup program offers qualifying businesses six free months. Each plan includes the agent workspace, knowledge base tools, and the Zendesk marketplace.
⚠️ تحذير: Zendesk’s pricing scales by agent count. Costly وقت التوقف can hit if you don’t plan agent seats correctly. Calculate your total cost across all support agents before committing.
المزايا الرئيسية لـ Zendesk
Here’s why Zendesk stands out as a customer support software:
- Unified Agent Workspace: Zendesk gives support agents a 360-degree view of customer data, order history, and past customer conversations. Agents can respond from any browser without switching tabs.
- الذكاء الاصطناعي والأتمتة: Zendesk’s AI resolves over 80% of routine inquiries automatically. Triggers, automations, and macros power custom workflows that fit any business.
- أكثر من 1300 عملية تكامل: The Zendesk marketplace offers over 1,300 pre-built apps and custom apps. Connect with Slack, Salesforce, Sunshine Conversations, and other tools فورا.
- Security Zendesk Trusts: All sensitive information is encrypted at rest with AES-256. Zendesk supports two-factor authentication, IP-based access controls, and lets admins restrict access to a specific IP address range like office sites.
- Reporting and Analytics Zendesk Built-In: Get detailed reports on team’s performance, customer satisfaction, and ticket trends. Build custom dashboards to measure any metric.
- Knowledge Base & Help Center: Self-service center articles let many customers find answers anytime, even outside business hours. This reduces ticket volume on the support team.
- قابلية التوسع: Zendesk is built to absorb new teams, divisions, and global bases as your company grows. Agents can jump right in and use it from day one. You can customize the platform to fit specific business needs, improving both customer and employee experience at scale.
مزايا وعيوب Zendesk
✅ المزايا
- صُنفت في المرتبة الأولى في خدمة العملاء من قبل مجلة فوربس (2023).
- يقوم الذكاء الاصطناعي بحل أكثر من 80% من طلبات الدعم الروتينية تلقائيًا
- 1,300+ pre-built integrations cover almost any tech stack
- Scales from 5 support agents to 5,000+ without issues
- تجربة مجانية لمدة 14 يومًا على الخطة الاحترافية، لا حاجة لبطاقة ائتمان
❌ سلبيات
- تصبح أسعار التسعير لكل وكيل مكلفة بالنسبة للفرق الكبيرة
- غير مصمم للشركات الصغيرة التي تحتاج إدارة علاقات العملاء and billing
- تتطلب الميزات المتقدمة بعض الوقت لتعلمها بالنسبة للمستخدمين الجدد
- لا يوجد جدولة أو فواتير أو مدفوعات مدمجة
ما هو ثريف؟
Thryv is an all-in-one customer relationship management software for small businesses. Thryv software handles إدارة علاقات العملاء, scheduling, sales, payments, and online reputation management.
Thryv Holdings, Inc. is a publicly traded SaaS company headquartered in Dallas, Texas. It supports more than 50,000 local businesses across the U.S., Canada, and Australia.
Thryv began as a Yellow Pages conglomerate. In June 2020, the company reported $1.3 billion in revenue over a twelve-month period.
The Thryv Business Center helps small business owners reach more customers, stay organized, and get paid faster. Today the company employs more than 2,400 employees.
ثريڤ
Thryv is the go-to platform for small service businesses. It automates appointments, leads, invoices, and reviews from one intuitive مقاول بناء — saving owners 20+ hours per week.
أسعار ثريف
Here are Thryv’s pricing details for 2026. Pricing is per month for the full platform.
| يخطط | سعر | الأفضل لـ |
|---|---|---|
| مركز التسويق | 244 دولارًا شهريًا | Local marketing for small business |
| كيب | 299 دولارًا شهريًا | الشركات التي تحتاج إلى أتمتة متقدمة |
تم التحقق من الأسعار في مارس 2026.
تجربة مجانية: Thryv offers a free demo and a Free Plan with limited access. The free version lets you test the dashboard before paying.
ضمان استرداد الأموال: Thryv requires a one time onboarding fee of $250. Read the contract carefully before proceeding.
📌 ملحوظة: Thryv pricing covers unlimited users for most plans, and basic add-on tiers can start as low as $20.00 per user per month. This makes it cost-effective compared to per-seat tools. Users describe Thryv’s implementation as smooth and straightforward. Each plan includes the dashboard, mobile app access, and the secure client portal.
⚠️ تحذير: Thryv may require a contract commitment. Always ask about cancellation terms and the one time onboarding fee before you sign. Some users have reported difficulty canceling.
الفوائد الرئيسية لـ Thryv
إليكم السبب الذي يجعل Thryv خيارًا قويًا لأصحاب المشاريع الصغيرة:
- منصة متكاملة: Thryv combines customer relationship management, scheduling, invoices, and marketing into one tool. You don’t need separate apps for each task.
- Automated Appointments: Clients can book appointments 24/7 through the secure client portal. Users report a 61% increase in bookings, helping their sales team close more deals.
- قوائم محلية محسّنة: Thryv automatically syncs business info across 50+ listing sites. Its AI Response Tool helps you respond to reviews in a few seconds.
- Built-In Payments & Estimates: ThryvPay lets you collect payments and send client portal estimates inside the platform. Customers can pay through the secure portal without extra software.
- SMS Marketing Messages: Trigger-based email and SMS marketing messages reach customers automatically. This streamlines التواصل and improves customer satisfaction.
- توفير الوقت: Thryv automates invoicing, reminders, and document storage. Business owners save an average of 20 hours per week and stay organized across phone, email, and calls.
- دعم متوفر على مدار الساعة طوال أيام الأسبوع: Thryv provides around-the-clock support to help users get the most from the technology. Each location can manage workflows from one mobile dashboard.
مزايا وعيوب Thryv
✅ المزايا
- أداة شاملة: لا حاجة إلى 5 تطبيقات منفصلة
- يوفر أكثر من 20 ساعة أسبوعياً من العمل الإداري
- زيادة متوسطة بنسبة 61% في الحجوزات للمستخدمين العاديين
- Loading...
- نظام دفع مدمج - لا حاجة إلى معالج دفع تابع لجهة خارجية
❌ سلبيات
- غير مصمم لفرق دعم العملاء المتخصصة
- تكاملات محدودة مقارنة بـ Zendesk
- تُضاف رسوم التسجيل الإلزامية البالغة 250 دولارًا إلى التكلفة الأولية.
- لا يوجد نظام تذاكر على مستوى المؤسسات أو دعم متعدد القنوات
مقارنة الميزات
هل أنت مستعد لمعرفة كيف يتنافس كل من Zendesk و Thryv من حيث الميزات الأكثر أهمية؟
لقد قارنا ثمانية مجالات رئيسية لمساعدتك في إيجاد الخيار الأنسب لعملك.
| ميزة | زينديسك | ثريڤ |
|---|---|---|
| السعر المبدئي | 55 دولارًا لكل وكيل شهريًا | 244 دولارًا شهريًا |
| خطة مجانية | ❌ | ✅ |
| نظام التذاكر | ✅ | ❌ |
| أتمتة الذكاء الاصطناعي | ✅ | ✅ (محدود) |
| دعم متعدد القنوات | ✅ | ✅ (مركز القيادة) |
| المدفوعات المدمجة | ❌ | ✅ (ThryvPay) |
| الجدولة عبر الإنترنت | ❌ | ✅ |
| أكثر من 1300 عملية تكامل | ✅ | ❌ |
| إدارة السمعة | ❌ | ✅ |
| الأفضل لـ | فرق الدعم من أي حجم | الشركات الخدمية الصغيرة |
1. Customer Support & Ticketing System
زينديسك: Zendesk’s ticketing system organizes incoming support requests from email, chat, phone, and social into one agent workspace. Support agents see a 360-degree view of customer history on every ticket, so they never ask customers to repeat themselves. Ranked #1 in digital customer service use cases by Gartner.
ثريف: Thryv includes the Thryv Command Center, a unified inbox combining email, SMS, social, and web chat. It works for solo operators and small teams. It lacks advanced ticket routing, escalation rules, and SLA tracking that ticket systems for support teams require.
⚠️ تحذير: If you run a dedicated support team with multiple support agents, Thryv’s inbox is not a replacement for full desk software. Zendesk Suite is built specifically for this use case.
2. الذكاء الاصطناعي والأتمتة
زينديسك: Zendesk’s AI resolves over 80% of routine inquiries without a human agent. It offers suggested responses, recommended actions, and automatic routing of support tickets. Triggers, automations, and macros let you create custom workflows for any process.
ثريف: Thryv uses AI mainly for two things: crafting responses to online reviews and automating SMS marketing messages. Trigger-based email and نص campaigns send personalized messages automatically. The AI is useful, but it’s marketing-focused rather than support-focused.
✅ نتيجة الاختبار: Zendesk’s AI handled over 80% of test support requests without human input. Thryv’s AI responded to review prompts accurately but had no equivalent ticket automation ability.
3. الدردشة المباشرة والمراسلة
زينديسك: Zendesk offers a full live chat solution for real-time conversations on your website. Sunshine Conversations and social messaging support platforms like WhatsApp, Facebook, and Instagram. All customer conversations flow into the same agent workspace.
ثريف: The Thryv Command Center aggregates messages from SMS, social media, email, and web chat. It also has a TeamChat feature for internal staff conversations. The messaging tools work well for small teams but lack enterprise-grade routing across multiple channels.
4. الجدولة والحجز عبر الإنترنت
زينديسك: Zendesk does not include online booking or appointments. It focuses entirely on support. If you need scheduling, you’d need to add other tools through the Zendesk marketplace.
ثريف: Thryv’s automated scheduling lets clients book appointments 24/7 through the client portal. Users report a 61% average increase in bookings after turning this on. The portal also lets them pay, share documents, and track their account in one page.
5. Billing, Invoices & Payments
زينديسك: Zendesk does not include billing, invoices, or payment processing. Zendesk Sell, the company’s sales CRM add-on, helps the sales team manage pipeline by syncing customer data to improve sales processes, but does not handle payments.
ثريف: Thryv has a built-in payment processor called ThryvPay. It also supports digital document signing for invoices, helping you manage and pay faster. Customers can pay through the secure client portal without needing other tools.
6. Online Reputation Management & Reviews
زينديسك: Zendesk has no built-in reputation management. It doesn’t sync listing sites or manage online reviews. You’d need other tools for this if your business relies on local search visibility.
ثريف: Thryv automatically syncs business info across 50+ listing sites for enhanced local listings. Its AI Response Tool helps you respond to reviews quickly. This builds revenue and trust through better local search visibility.
7. إعداد التقارير والتحليلات
زينديسك: Reporting and analytics Zendesk provides are among the best in the industry. Get detailed views of team’s performance, customer satisfaction scores, ticket trends, and SLA compliance. You can build custom dashboards to measure any metric.
ثريف: Thryv offers website analytics and campaign analytics to track marketing performance. These reports help small business owners measure leads and bookings. They don’t match Zendesk’s depth on support metrics.
8. التكاملات والسوق
زينديسك: The Zendesk marketplace has over 1,300 pre-built apps and custom apps. The Slack integration lets users create and update support tickets without leaving Slack. Connect with Salesforce, Shopify, Jira, community forums, and hundreds more.
ثريف: Thryv connects with popular tools like برنامج QuickBooks, Gmail, Yahoo, and social media platforms. The marketplace is smaller but covers core needs of most small businesses. Deep API access is limited compared to Zendesk’s marketplace.
⚠️ تحذير: If your business uses many specialized software tools, Zendesk’s 1,300+ integrations give you far more flexibility. Thryv works best for businesses that want one platform for most tasks.
9. التسعير والتكلفة
Let’s compare Zendesk’s pricing and Thryv’s pricing details side by side.
| يخطط | زينديسك | ثريڤ |
|---|---|---|
| حر | ❌ (تجربة لمدة 14 يومًا فقط) | ✅ خطة مجانية متاحة |
| خطة الدخول | 55 دولارًا أمريكيًا لكل وكيل شهريًا (فريق سويت) | 244 دولارًا شهريًا (مركز التسويق) |
| الخطة المتوسطة | 89 دولارًا أمريكيًا لكل وكيل شهريًا (نمو المجموعة) | 299 دولارًا شهريًا (Keap) |
| الخطة الرئيسية | 115 دولارًا أمريكيًا لكل وكيل شهريًا (مجموعة محترفين) | — |
زينديسك: Zendesk charges per agent per month. Each plan includes core ticketing, the agent workspace, and access to the Zendesk marketplace. The startup program gives qualifying businesses 6 free months.
ثريف: Thryv charges a flat monthly rate covering unlimited users. The $244 Marketing Center plan includes CRM, scheduling, sales, payments, and reputation tools. The $250 one time onboarding fee adds to the initial cost.
سيناريوهات مختلفة
| إذا كنت بحاجة إلى | يختار | لماذا |
|---|---|---|
| نظام مخصص لإصدار تذاكر الدعم | زينديسك | صُمم خصيصاً لدعم العملاء |
| All-in-one customer relationship management | ثريڤ | CRM + payments + appointments in one tool |
| AI to handle 80%+ of support tickets | زينديسك | أتمتة دعم رائدة في الصناعة |
| Online appointments & client portal | ثريڤ | 61% increase in bookings on average |
| أكثر من 1300 عملية تكامل مع التطبيقات | زينديسك | Largest marketplace in the category |
| Built-in payments & invoices | ثريڤ | ThryvPay built right in |
| إدارة السمعة المحلية | ثريڤ | يقوم بمزامنة أكثر من 50 موقعًا لعرض الإعلانات تلقائيًا |
💰 ميزانيتك
Zendesk’s pricing starts at $55 per agent per month. For a solo operator, Thryv’s flat $244/month may cover more services for less. For teams of five or more support agents, Zendesk wins on total cost.
🔌 مجموعة أدواتك التقنية
Zendesk connects with over 1,300 apps, including Salesforce. Thryv works best when you want to replace several other tools with one platform rather than add another app.
🏪 نوع عملك
Thryv is built for local service businesses: salons, contractors, clinics, and similar owners. Zendesk is built for businesses managing high volumes of customer interactions across multiple channels.
🎓 مستوى خبرتك
Thryv is intuitive and designed for non-technical employees. Zendesk is more powerful but has a steeper learning curve for advanced features like custom workflows and reporting.
🆓 تجارب وعروض توضيحية مجانية
Zendesk offers a 14-day free trial on the full Suite Professional plan. Thryv offers a free demo and a Free Plan with limited access. Try both before you buy.
🛟 خيارات الدعم
Thryv provides 24/7 support to all users. Zendesk’s support level depends on your plan tier. Both give you center articles and onboarding help to get started.
دليل التبديل
هل تستخدم إحدى هذه الأدوات بالفعل؟ إليك ما يمكن توقعه إذا قمت بالتبديل.
🔄 هل تفكر في الانتقال من Zendesk إلى Thryv؟
✅ ما ستجنيه:
- Built-in scheduling, payments, and invoices in one tool
- إدارة سمعة آلية عبر أكثر من 50 موقعًا للإدراج
- أسعار شهرية ثابتة - لا توجد تكاليف لكل وكيل مع نمو أعمالك
❌ ما ستخسره:
- Enterprise-grade ticketing system with SLA tracking
- Access to 1,300+ apps in the Zendesk marketplace
- AI that auto-resolves 80%+ of support requests
📋 كيفية التبديل:
- قم بتصدير بيانات عملائك وسجل التذاكر من Zendesk
- أنشئ حسابك على Thryv وأكمل مكالمة الإعداد
- Import customer interactions into the Thryv Business Center
🔄 هل تنتقل من Thryv إلى Zendesk؟
✅ ما ستجنيه:
- Best-in-class ticketing systems with multi-agent support
- AI automation that resolves 80%+ of support tickets
- Access to 1,300+ integrations in the Zendesk marketplace
❌ ما ستخسره:
- Built-in online booking and appointments
- ThryvPay and direct invoice payments through a client portal
- Automatic 50+ listing site sync for local reputation
📋 كيفية التبديل:
- Export your customer data and contacts from Thryv
- Start your free trial of Zendesk Suite and configure channels
- Import contacts and connect existing apps via the marketplace
ما لم تتناوله مراجعتنا
This comparison focused on small to mid-sized businesses comparing customer service software with all-in-one CRM. We didn’t test enterprise SSO, deep API customization, or industry-specific compliance for either platform. Our observations are based on the March 2026 versions — features may have changed since then. If you manage 50+ users or have specialized needs, your priorities may differ from what we’ve covered.
الحكم النهائي
| فئة | الفائز |
|---|---|
| 💰 مرونة في التسعير | زينديسك |
| 🎫 نظام التذاكر | زينديسك |
| 🤖 الذكاء الاصطناعي والأتمتة | زينديسك |
| 🔌 عمليات التكامل | زينديسك |
| 📊 إعداد التقارير والتحليلات | زينديسك |
| 🏪 حلول متكاملة للأعمال الصغيرة | ثريڤ |
| 📅 Appointments & Payments | ثريڤ |
| ⭐ إدارة السمعة | ثريڤ |
| 🏆 الفائز الإجمالي | زينديسك |
🏆 الفائز: Zendesk
تفوز Zendesk في 5 من أصل 8 فئات في هذه المقارنة.
الأفضل لـ: Customer support teams, growing businesses, multi-channel operations
تخدم شركتا Zendesk وThryv عملاء مختلفين تماماً.
Zendesk is the clear pick for businesses needing serious customer support software with strong security and analytics.
Thryv shines for local service businesses needing an intuitive builder for appointments, invoices, and reviews.
If your main challenge is handling support tickets at scale, Zendesk wins every time.
If you’re a small business owner juggling appointments, invoices, reviews, and SMS marketing messages, Thryv may be all you need.
Pick the tool that fits your business and start serving customers better today.
مقارنة أكثر بين Zendesk
Here’s how Zendesk stacks up against other customer service software competitors:
Zendesk مقابل Freshdesk
يتفوق Zendesk في: عمق أتمتة الذكاء الاصطناعي، وقابلية التوسع على مستوى المؤسسات، ومجموعة إعداد التقارير
يتفوق Freshdesk في: سعر ابتدائي أقل، وخطة مجانية أكثر سخاءً
Zendesk مقابل Intercom
يتفوق Zendesk في: نضج نظام التذاكر، أكثر من 1300 عملية تكامل، تحليلات
فازت شركة إنتركوم في: جولات تعريفية بالمنتج، ورسائل استباقية، وتصميم واجهة مستخدم أحدث
Zendesk مقابل Help Scout
يتفوق Zendesk في: ميزات الذكاء الاصطناعي، ودعم القنوات المتعددة، وتكاملات السوق
ساعد الكشاف على الفوز في: واجهة أبسط، أفضل للفرق الصغيرة جدًا، تكلفة أقل
زينديسك مقابل زوهو مكتب
يتفوق Zendesk في: أتمتة الذكاء الاصطناعي، عمليات التكامل مع جهات خارجية، عمق التقارير
يتفوق Zoho Desk في: Lower price, native Zoho integration fit, free tier
المزيد من مقارنة ثريف
Here’s how Thryv stacks up against other customer relationship management competitors:
ثريف ضد مستوى عالٍ
فاز ثريف في: سهولة الاستخدام، إدارة السمعة، المدفوعات المدمجة
فاز موقع GoHighLevel في: خيارات العلامة البيضاء، وأتمتة تسويقية أكثر تطوراً
فاز ثريف في: All-in-one platform, appointments, local business focus
حملة نشطة يفوز في: عمق التسويق عبر البريد الإلكتروني، وتطور الأتمتة، وسعر ابتدائي أقل
فاز ثريف في: Built-in payments, reputation management, simpler setup
تفوقت شركة HubSpot في: Free CRM tier, content marketing tools, larger network of apps
فاز ثريف في: إدارة السمعة، وجدولة المواعيد، وأدوات الأعمال المحلية
فاز كيب في: إدارة مسار المبيعات، وميزات متقدمة لإدارة علاقات العملاء
فاز ثريف في: سهولة الاستخدام، وخيارات دفع مدمجة، وأسعار مناسبة للشركات الصغيرة
تتفوق Salesforce في: عمق نظام إدارة علاقات العملاء المؤسسي، والتخصيص، والنطاق العالمي
الأسئلة الشائعة
ما هو الاستخدام الأمثل لبرنامج Zendesk؟
Zendesk is best for managing high volumes of support tickets across email, live chat, phone, and social messaging. Major brands like Uber and Shopify use it to power customer experience.
هل Zendesk أداة لإدارة علاقات العملاء (CRM)؟
Zendesk is mainly customer support software, not a traditional CRM. Zendesk Sell adds sales pipeline features for the sales team. Its core strength is ticketing and customer conversations.
ما هو استخدام برنامج Thryv؟
Thryv is an all-in-one platform for small businesses. It combines customer relationship management, appointments, invoices, SMS marketing messages, and reputation management in one intuitive builder.
هل استخدام Zendesk مجاني؟
Zendesk doesn’t offer a permanent free plan. It provides a 14-day free trial of the Suite Professional plan. Qualifying startups can use Zendesk free for six months.
هل برنامج Thryv هو نظام إدارة علاقات العملاء (CRM)؟
Yes, Thryv includes CRM as part of the Thryv Business Center. It manages customer interactions, leads, and deals, plus appointments, payments, and reputation tools beyond a typical CRM.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 