Comment utiliser Thryv : un guide étape par étape en 2026

Démarrage rapide

Ce guide couvre toutes les fonctionnalités de Thryv :

• Commencer — Create your account and finish basic setup
• Comment utiliser les outils d'analyse de site web — See which pages bring traffic, calls, and booked jobs
• Comment utiliser la gestion des médias sociaux — Schedule posts to every connected account from one calendar
• Comment utiliser la facturation — Send estimates and invoices that customers can pay online
• Comment utiliser Team Chat — Message staff in channels instead of chasing them by text
• Comment utiliser Campaign Analytics — See which campaigns actually produced bookings and revenue
• Comment utiliser Market Builder — Build target lists from your own client data
• Comment utiliser les réponses de l'IA — Draft replies to reviews and messages in seconds
• Comment utiliser les services de référencement (SEO) — Sync your business listings across 40+ directories
• Comment utiliser la gestion de la réputation en ligne — Monitor reviews across sites and respond from one screen

Temps nécessaire : 5 minutes par fonctionnalité

Vous trouverez également dans ce guide : Conseils de pro | Erreurs courantes | Dépannage | Tarification | Alternatives

Pourquoi faire confiance à ce guide ?

I’ve run Thryv for a small trades client for eight months and tested every feature covered here.

Ce tutoriel est basé sur une utilisation pratique réelle, et non sur des captures d'écran fournies par le vendeur.

Thryv is small business management software built around one idea.

Your bookings, invoices, reviews, and messages should live in one place.

Most owners only ever touch the calendar and the boîte de réception.

This guide shows you how to use Thryv properly, feature by feature.

Tutoriel Thryv

This How to Use Thryv tutorial walks through every feature step by step, from first login to the settings that save you an hour a week.

Thryv

Run your bookings, invoices, reviews, and client messages from one login. Thryv is built for small appointment-based service businesses that are tired of paying for five tools. Book a demo to see the platform and get real pricing for your business.

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ALTERNATIVES À THRYV →

Premiers pas avec Thryv

Finish this one-time setup before you touch any feature.

Cela prend environ trois minutes.

Here’s what the platform looked like on my first run:

Passons maintenant en revue chaque étape.

Étape 1 : Créez votre compte

Thryv sells through demos, so start by requesting one from the website.

A rep sets up your account and walks you through pricing for your business size.

✓ Point de contrôle: Check your inbox for login credentials.

Étape 2 : Accédez à l’application

Thryv runs in any browser, with iOS and Androïde apps for the field.

Log in and let the setup wizard import your client list.

Voici à quoi ressemble le tableau de bord :

✓ Point de contrôle: You should see the main dashboard with your inbox count.

Étape 3 : Terminer la configuration initiale

Add your business hours, services, and staff before anything else.

Then connect your email and phone number so Thryv Command Center centralizes all conversations with customers from 12+ channels.

A centralized inbox lets you connect conversations from every channel in one thread.

Comment utiliser Thryv Website Analytics

Analyse du site web lets you see which pages bring traffic, calls, and booked jobs.

Voici comment l'utiliser étape par étape.

Étape 1 : Ouvrez l’onglet Analytics

Log in and click Analytics in the left navigation.

The dashboard loads visits, sources, and device données for the last 30 days.

Step 2: Pick a Date Range

Set a range that matches one full billing cycle.

Compare it against the previous period to see real movement.

Voici à quoi cela ressemble :

✓ Point de contrôle: A traffic graph with source breakdown below it.

Step 3: Find Your Money Pages

Sort pages by conversions instead of raw traffic.

Two or three pages usually drive most of your bookings.

How to Use Thryv Social Media Manager

Gestion des médias sociaux lets you schedule posts to every connected account from one calendar.

Voici comment l'utiliser étape par étape.

Step 1: Connect Your Profiles

Go to Social and link Facebook, Instagram, and Google.

Reconnect any account that shows an expired token.

Step 2: Draft and Schedule

Write the post, then pick a date and time.

Créer des contenus captivants légendes helps you connect with your audience, so write for people first.

Voici à quoi cela ressemble :

✓ Point de contrôle: Your scheduled posts sitting on the calendar grid.

Step 3: Review the Calendar

Check the month view for gaps and clashes.

Two posts a week beats ten posts in one day.

How to Use Thryv Billing & Invoicer

Facturation et facturation lets you send estimates and invoices that customers can pay online.

Voici comment l'utiliser étape par étape.

Step 1: Create an Estimate

Click Payments, then New Estimate, and add your line items.

Estimates convert to invoices once the client approves.

Step 2: Set Payment Methods

Turn on credit cards, ACH, and digital wallets.

Thryv supports integrated payment processing across all three.

Voici à quoi cela ressemble :

✓ Point de contrôle: The invoice status reads Sent, then Viewed.

Étape 3 : Envoyer et suivre

Email the invoice and watch its status change.

Thryv offers invoicing features that help you get paid quicker.

Comment utiliser Thryv Team Chat

Discussion d'équipe lets you message staff in channels instead of chasing them by texte.

Voici comment l'utiliser étape par étape.

Step 1: Create a Channel

Open TeamChat and add a channel per crew or location.

Communicating with your team gets easier when each job has its own thread.

Step 2: Invite Your Staff

Add members and set who can post.

Vous pouvez facilement envoyer des photos et des fichiers à vos collaborateurs grâce à TeamChat.

Voici à quoi cela ressemble :

✓ Point de contrôle: Your channel list with unread counts on the left.

Step 3: Pin the Essentials

Pin the price list or job sheet to the channel top.

New hires stop asking the same question twice.

Comment utiliser Thryv Campaign Analytics

Analyses de campagne lets you see which campaigns actually produced bookings and revenue.

Voici comment l'utiliser étape par étape.

Step 1: Open Campaign Reports

Go to Marketing, then Campaigns, then Reports.

Each send shows opens, clicks, and replies.

Step 2: Match Sends to Bookings

Cross-check send dates against new appointments.

Thryv automates targeted marketing campaigns based on customer actions.

Voici à quoi cela ressemble :

✓ Point de contrôle: A per-campaign table with open and click columns.

Step 3: Cut the Dead Weight

Pause any campaign under a 15% open rate.

Rewrite the subject line before you rebuild the whole email.

Comment utiliser Thryv Market Builder

Créateur de marché lets you build target lists from your own client data.

Voici comment l'utiliser étape par étape.

Step 1: Choose Your Filters

Open Market Builder and filter by tag, service, or last visit.

Thryv's CRM tracks client history, tags, and interactions.

Step 2: Name and Save the List

Give the segment a name you will recognise in six months.

Saved lists refresh as client records change.

Voici à quoi cela ressemble :

✓ Point de contrôle: A saved audience with a live contact count.

Step 3: Send to a Campaign

Push the list into an email or text campaign.

Building a referral program on top of a warm list works better than cold outreach.

Comment utiliser les réponses de l'IA de Thryv

Réponses de l'IA lets you draft replies to reviews and messages in seconds.

Voici comment l'utiliser étape par étape.

Step 1: Open a Message or Review

Pick an unanswered review or an inbox message.

Managing online feedback professionally helps maintain your reputation.

Step 2: Generate a Draft

Click the AI suggestion button and read what it writes.

Treat the draft as a first pass, never a final answer.

Voici à quoi cela ressemble :

✓ Point de contrôle: A draft reply sitting in the editor, unsent.

Étape 3 : Modifier et envoyer

Add one specific detail only you would know.

That single line is what stops a reply reading like a template.

Comment utiliser les services SEO de Thryv

SEO Services lets you sync your business listings across 40+ directories.

Voici comment l'utiliser étape par étape.

Step 1: Confirm Your Details

Check name, address, phone, and hours before you sync.

One wrong digit copies itself to every directory.

Step 2: Run the Sync

Thryv allows syncing business listings across 40+ directories including Google and Yelp.

The first sync can take a few days to propagate.

Voici à quoi cela ressemble :

✓ Point de contrôle: A listings report showing synced and pending entries.

Step 3: Fix the Mismatches

Review the listings report and claim anything flagged.

Thryv helps increase online visibility by synchronizing business information across directories.

How to Use Thryv Online Reputation Manager

Gestion de la réputation en ligne lets you monitor reviews across sites and respond from one screen.

Voici comment l'utiliser étape par étape.

Step 1: Turn On Review Alerts

Enable notifications so new reviews reach you same day.

Speed matters more than polish when the review is negative.

Step 2: Send Review Requests

Trigger a request text after each completed job.

Asking customers for 5-star reviews can improve your online reputation.

Voici à quoi cela ressemble :

✓ Point de contrôle: A review feed with your average rating on top.

Step 3: Respond to Everything

Reply to positive and negative feedback alike.

Managing online feedback professionally can help maintain your business’s reputation.

Conseils et astuces Thryv Pro

After eight months inside Thryv, these are the settings I’d turn on first.

Raccourcis clavier

Fonctionnalités cachées que la plupart des gens ignorent

• Inbox filters: Thryv Command Center includes features for searching, sorting, and filtering messages, which turns a 200-message inbox into a five-message to-do list.
• Calls from the inbox: Thryv Command Center allows users to make phone and video calls directly from the centralized inbox, so you never leave the conversation.
• Portail client : Customers can view documents, make payments, and update their own details securely, which kills half your admin email.
• Subscription hub: Thryv Command Center provides a centralized hub for managing diverse subscriptions in one billing view.
• Data enrichment: The CRM pulls public social media information into client profiles automatically.

Erreurs courantes à éviter selon Thryv

Mistake #1: Signing before you check the real monthly cost

Mistake #2: Skipping the automation installation

Mistake #3: Turning off appointment reminders

Dépannage Thryv

Problem: Messages from one channel never reach the inbox

Cause: The channel token expired, which happens most often with Facebook and Instagram.

Réparer: Open Settings, then Connected Channels, and reauthorise the account. Send a test message to confirm it lands.

Problem: Clients say the booking link shows no availability

Cause: Business hours, staff schedules, and service duration conflict with each other.

Réparer: Check all three. Clients can book appointments 24/7 through the self-service portal once your calendar sync is clean.

Problem: Payments show as pending for days

Cause: ACH transfers settle slower than cards, and new merchant accounts sit under review.

Réparer: Allow three business days for ACH. If a card payment stalls past 48 hours, send support the transaction ID.

📌 Note: If none of these fix your issue, contact Thryv support.

Qu'est-ce que Thryv ?

Thryv is small business management software that consolidates CRM, scheduling, and payment tools into one platform.

Think of it as a front desk that never takes a lunch break.

The platform is built primarily for small, appointment-based service businesses, including contractors and cabinets d'avocats.

Regardez ce bref aperçu :

Il comprend les fonctionnalités clés suivantes :

• Analyse du site Web : Tracks visits, sources, and the pages that turn readers into leads
• Gestion des médias sociaux : Plans, schedules, and publishes posts across your connected profiles
• Facturation et facturation : Sends estimates and invoices and supports online payment processing
• Discussion d'équipe : Keeps staff conversations, photos, and files in shared channels
• Analyse des campagnes : Reports opens, clicks, and bookings for every campaign you send
• Créateur de marché : Segments your client list into audiences you can market to
• Réponses de l'IA : Drafts review replies and message responses you can edit and send
• Services de référencement (SEO) : Pushes consistent business details to Google, Yelp, and 40+ directories
• Gestion de la réputation en ligne : Collects reviews from multiple sites and prompts happy clients to post

It also handles secure document storage and sharing, plus a client portal for payments and record updates.

Pour une analyse complète, consultez notre Avis sur Thryv.

Tarification de Thryv

Voici le prix de Thryv en 2026 :

Those are the published figures. Your quote depends on which centres you add.

Real monthly spend commonly lands between $646 and $1,475+, which suits established businesses with higher transaction volumes.

Essai gratuit : No open trial. Thryv runs a guided demo instead, and there is a limited free plan for basic contact management.

Garantie de remboursement : None published. Expect an annual agreement plus a one-time onboarding fee of about $250.

💰 Meilleur rapport qualité-prix : Marketing Center — it covers listings, reviews, and campaigns, which is where most service businesses see the return first.

Thryv contre les alternatives

Comment Thryv se compare-t-il ? Voici le paysage concurrentiel :

Regardez cette comparaison :

Sélection rapide :

• Meilleur résultat global : Thryv — one login for bookings, payments, and reviews
• Meilleur budget : GoHighLevel — similar automation at a third of the cost
• Idéal pour les débutants : Monday CRM — visual boards anyone can follow
• Idéal pour la prospection à froid : Instantly — volume email Thryv was never built for

🎯 Alternatives à Thryv

Vous cherchez des alternatives à Thryv ? Voici les meilleures options :

• 🚀 GoHighLevel : Agency-grade funnels, pipelines, and automations at a far lower monthly cost.
• 💰 Keap : Strong sales automation for small teams that live inside email sequences.
• 🎨 Campagne active : Deeper email automation and behaviour triggers than Thryv offers.
• ⚡ HubSpot : Free CRM tier that scales into full marketing and sales suites.
• 🔒 ClickFunnels : Built for landing pages and checkout flows rather than daily operations.
• 🧠 Populaire: Light, fast contact management for consultants who hate heavy software.
• 👶 Immédiatement: Cold email at volume with inbox réchauffer Thryv does not include.
• 🏢 ClickUp : Project and task management with a usable free plan for small crews.
• 🔧 CRM du lundi : Visual boards that non-technical staff pick up in an afternoon.
• 🌟 Capsule CRM : Simple contact and pipeline tracking at a low per-user price.
• ⭐ Perspicace : CRM plus project delivery for firms that manage work after the sale.
• 🎯 CRM Freshsales : Built-in phone and AI lead scoring for phone-heavy sales teams.
• 💼 Salesforce : Endless customisation for companies with an admin to run it.
• 📊 Zendesk : Support ticketing depth for businesses drowning in customer messages.

Pour la liste complète, consultez notre Alternatives à Thryv guide.

⚔️ Comparaison avec Thryv

Voici comment Thryv se compare à chaque concurrent :

• Thryv contre GoHighLevel: GoHighLevel wins on price and automation depth. Thryv wins on listings sync and phone support for non-technical owners.
• Thryv contre Keap: Keap has better sales sequences. Thryv covers scheduling, payments, and reputation in the same seat.
• Thryv contre ActiveCampaign: ActiveCampaign is the stronger email engine. Thryv is the stronger front desk.
• Thryv contre HubSpot: HubSpot starts free and scales bigger. Thryv suits owners who want one bill and one login.
• Thryv contre ClickFunnels : ClickFunnels sells; Thryv runs the business after the sale. Different jobs entirely.
• Thryv contre Folk: Folk is lighter and cheaper. Thryv adds booking, invoicing, and reviews Folk has no answer for.
• Thryv contre Instantly: Instantly wins outbound email. Thryv wins inbound bookings and repeat customers.
• Thryv contre ClickUp: ClickUp manages work. Thryv manages clients. Many small firms end up running both.
• Thryv contre Monday CRM: Monday is easier to configure. Thryv needs less configuring because it ships opinionated.
• Thryv vs Capsule CRM: Capsule costs a fraction of Thryv. You give up scheduling, payments, and listings.
• Thryv contre Insightly: Insightly suits project-based delivery. Thryv suits appointment-based service work.
• Thryv vs Freshsales CRM: Freshsales is built for sales teams. Thryv is built for owner-operators wearing every hat.
• Thryv contre Salesforce: Salesforce does more of everything at a higher cost and a steeper learning curve.
• Thryv contre Zendesk: Zendesk handles support volume. Thryv handles the whole customer lifecycle at smaller scale.

Commencez à utiliser Thryv dès maintenant

You learned how to use Thryv across every major feature:

• ✅ Analyse du site web
• ✅ Gestion des médias sociaux
• ✅ Facturation
• ✅ Discussion d'équipe
• ✅ Analyse des campagnes
• ✅ Créateur de marché
• ✅ Réponses de l'IA
• ✅ Services de référencement (SEO)
• ✅ Gestion de la réputation en ligne

Étape suivante : Pick one feature and try it today.

Most owners start with Online Reputation Management.

It takes less than five minutes to send your first review request.

Foire aux questions

À quoi sert Thryv ?

Thryv is used by small service businesses to manage clients, bookings, invoices, reviews, and marketing from one login instead of five separate tools.

Thryv, c'est la même chose que les Pages Jaunes ?

Not the same, but connected. Thryv Holdings grew out of the directory business that published Yellow Pages, and still runs marketing services alongside its software.

Thryv est-il identique à Dex Media ?

Dex Media rebranded as Thryv Holdings in 2019. Same company, new name, with the software platform now the main focus.

Thryv a-t-il un contrat ?

Yes. Thryv sells annual agreements rather than month-to-month plans, and new accounts usually pay a one-time onboarding fee of around $250.

Quel type de logiciel est Thryv ?

Thryv is small business management software. It combines CRM, scheduling, invoicing, reputation management, and marketing automation in a single platform.