Démarrage rapide
This guide covers every SyncroMSP feature:
- Commencer — Créer un compte et effectuer la configuration de base
- How to Use Automated Patch Management Software — Deploy patches and rollout updates across all machines
- How to Use Remote IT Access — Connect to any device for remote support in seconds
- How to Use Powerful IT Scripting — Run scripts to automate processes across endpoints
- How to Use Help Desk Software — Manage support requests from your clients quickly
- How to Use IT Ticketing System — Create a new ticket and track reported issues to resolution
- Comment utiliser la facturation — Generate invoices and collect payment automatically
- How to Use Identity Management — Control Microsoft 365 users and licenses from one place
- How to Use Security Baselines — Benchmark M365 tenants against CIS-aligned best practices
- How to Use Cloud Backup — Protect client data with automated file backups
Temps nécessaire : 5 minutes par fonctionnalité
Vous trouverez également dans ce guide : Conseils de pro | Erreurs courantes | Dépannage | Tarification | Alternatives
Pourquoi faire confiance à ce guide ?
I’ve used SyncroMSP for over a year and tested every feature covered here. This tutorial comes from real hands-on experience — not marketing fluff or vendor screenshots.
SyncroMSP is one of the most powerful Gestion informatique plateformes disponibles aujourd'hui.
Mais la plupart des utilisateurs n'exploitent qu'une infime partie de ses possibilités.
Ce guide vous montre comment utiliser chaque fonctionnalité principale.
Étape par étape, avec captures d'écran et conseils de pro.
SyncroMSP Tutorial
This complete how to use SyncroMSP tutorial walks you through every feature step by step, from initial setup to advanced tips that will make you a power user.
SyncroMSP
SyncroMSP combines RMM and PSA capabilities into a single platform built for managed service providers. Manage assets, automate tickets, and run your entire IT entreprise from one dashboard. Start your free trial today.
Getting Started with SyncroMSP
Avant d'utiliser toute fonctionnalité, veuillez effectuer cette configuration unique.
Cela prend environ 3 minutes.
Regardez d'abord ce bref aperçu :
Passons maintenant en revue chaque étape.
Étape 1 : Créez votre compte
Go to the SyncroMSP website and click “Start Free Trial.”
Saisissez votre adresse e-mail, entreprise Choisissez un nom et créez un mot de passe.
Sign in to confirm your account and follow the onboarding wizard.
✓ Point de contrôle: Vérifiez votre boîte de réception pour recevoir un courriel de confirmation.
Step 2: Add Your First Customer
Click “Customers” in the left menu, then select “New Customer.”
Fill in the contact name, company, and email address.
Quick client onboarding includes importing customers in bulk and deploying the Syncro agent.
Voici à quoi ressemble le tableau de bord :
✓ Point de contrôle: You should see the main dashboard with your customer listed.
Step 3: Install the Syncro Agent
Download the Syncro agent installer for each client computer.
Syncro automates new computer setups after agent installation.
✅ Terminé : Vous êtes prêt à utiliser n'importe quelle fonctionnalité ci-dessous.
How to Use SyncroMSP Automated Patch Management Software
Automatisé Patch Management Software lets you deploy patches and updates across all managed devices at scale.
Voici comment l'utiliser étape par étape.
Step 1: Open the Patch Manager
Navigate to “Assets” and select the machines you want to update.
Click “Run Patch Management” from the action menu.
Step 2: Configure Your Rollout Policy
Choose which patches to include — critical, sécurité, or all updates.
Set a schedule date and time for the rollout window.
Voici à quoi cela ressemble :
✓ Point de contrôle: You should see a list of pending patches for each device.
Étape 3 : Déploiement et surveillance
Click “Deploy” to push patches to all selected endpoints quickly.
Check the log for any error messages or reported issues.
✅ Résultat : All selected machines now have the latest patches installed.
💡 Conseil de pro : Standardized policy templates ensure consistent security settings across appareils — set one policy and apply it to every new machine.
How to Use SyncroMSP Remote IT Access
Remote IT Access lets you connect to any client computer for live support.
Remote access is provided via Splashtop sans frais supplémentaires.
Voici comment l'utiliser étape par étape.
Step 1: Select the Target Device
Go to your asset list and search for the client’s computer.
Click the device name to open its details page.
Step 2: Launch Remote Session
Cliquez sur le “Accès à distance” button at the top of the asset page.
Voici à quoi cela ressemble :
✓ Point de contrôle: A Splashtop window should open showing the remote desktop.
Étape 3 : Résoudre le problème
Work on the client’s computer as if you were sitting in front of it.
Add comments to the ticket so your team can follow the changes.
✅ Résultat : You’ve fixed the client issue without an on-site visit.
💡 Conseil de pro : Use remote access during off-hours to handle updates — it saves time and avoids disrupting employees during work.
How to Use SyncroMSP Powerful IT Scripting
Powerful IT Scripting lets you run scripts across endpoints to automate repetitive tasks.
Syncro provides hundreds of ready-to-use scripts out of the box.
Voici comment l'utiliser étape par étape.
Step 1: Open the Script Library
Navigate to “Scripts” in the main menu to browse community resources.
Users can also create custom scripts for specific needs.
Step 2: Pick and Configure Your Script
Select a PowerShell script or write your own using the built-in editor.
Scripting capabilities help standardize processes across endpoints.
Voici à quoi cela ressemble :
✓ Point de contrôle: Your script should appear in the script list ready to run.
Step 3: Execute on Target Assets
Choose specific assets or groups, then click “Run Script.”
PowerShell scripts can be run on assets via Syncro for any kind of task.
✅ Résultat : Your script has executed across all selected machines.
💡 Conseil de pro : Share your best scripts with the Syncro community — other MSP developers post useful automation content there daily.
How to Use SyncroMSP Help Desk Software
Help Desk Software lets you manage all client support requests from a single point.
Voici comment l'utiliser étape par étape.
Step 1: Set Up Notifications
Go to “Settings” and configure email notifications for incoming requests.
This ensures your team never misses a new support ticket.
Step 2: Review Incoming Tickets
Open the help desk dashboard to see all open tickets in one line.
SyncroMSP includes Smart Ticket Management for efficient ticket routing.
Voici à quoi cela ressemble :
✓ Point de contrôle: You should see all tickets sorted by priority.
Étape 3 : Répondre et résoudre
Click a ticket, add your response, and update the status to resolved.
✅ Résultat : The client receives a notification that their issue is fixed.
💡 Conseil de pro : Create canned responses for common issues — it saves a nice amount of time and keeps replies consistent.
How to Use SyncroMSP IT Ticketing System
IT Ticketing System lets you create a new ticket, track progress, and close reported issues.
Voici comment l'utiliser étape par étape.
Step 1: Create a New Ticket
Click “Tickets” in the sidebar and select “New Ticket.”
Fill in the customer contact, subject line, and issue description.
Step 2: Assign and Prioritize
Assign the ticket to a team member and set priority level.
Voici à quoi cela ressemble :
✓ Point de contrôle: The ticket now appears in the assigned employee’s queue.
Step 3: Track and Close
Monitor ticket progress, add comments, and close when done.
✅ Résultat : Every client request is tracked from start to finish with full documentation.
💡 Conseil de pro : Use ticket tags to search and filter by issue type — it makes spotting patterns easy.
How to Use SyncroMSP Billing & Invoicing
Facturation et facturation lets you generate invoices automatically based on your service contracts.
SyncroMSP generates invoices automatically based on customizable factors.
Voici comment l'utiliser étape par étape.
Step 1: Set Up Billing Profiles
Go to a customer’s profile and configure their payment terms.
Add recurring line items for managed services contracts.
Step 2: Review Draft Invoices
Navigate to “Invoices” to see auto-generated drafts ready for review.
Voici à quoi cela ressemble :
✓ Point de contrôle: You should see invoice totals matching your service agreements.
Step 3: Send and Collect Payment
Click “Send” to email the invoice to your client directly.
✅ Résultat : Your client receives the invoice and can pay online.
💡 Conseil de pro : Enable auto-billing to take care of recurring payments — it removes that monthly headache entirely.
How to Use SyncroMSP Identity Management
Identity Management lets you manage Microsoft 365 user licenses and security compliance from Syncro.
SyncroMSP automatise les tâches Entra ID telles que la synchronisation des utilisateurs et la réinitialisation des mots de passe.
Voici comment l'utiliser étape par étape.
Step 1: Connect Microsoft 365
Go to “Integrations” and link your client’s Microsoft 365 tenant.
Grant the required permissions to enable the sync functionality.
Step 2: View and Manage Users
Open the identity panel to see all users, licenses, and sign-in données.
Voici à quoi cela ressemble :
✓ Point de contrôle: All Microsoft 365 users should appear with their license status.
Step 3: Take Action on Accounts
Reset passwords, enable MFA, or disable deleted accounts directly.
✅ Résultat : Your client’s Microsoft 365 environment is managed from one place.
💡 Conseil de pro : Review the Entra ID sync log weekly to catch unauthorized sign-in attempts tôt.
How to Use SyncroMSP Security Baselines
Security Baselines lets you benchmark M365 tenants against CIS-aligned best practices.
Voici comment l'utiliser étape par étape.
Step 1: Run a Baseline Scan
Open the Security Baselines tab and select the client’s tenant.
Click “Scan” to check their current configuration against the baseline.
Étape 2 : Analyser les résultats
The scan produces a score showing how the tenant measures up.
Voici à quoi cela ressemble :
✓ Point de contrôle: You should see a pass/fail list for each security setting.
Étape 3 : Appliquer les correctifs
Click on failed items and apply the recommended fix with one click.
✅ Résultat : Your client’s M365 security now aligns with industry standards.
💡 Conseil de pro : Schedule monthly baseline scans so you can learn about security drift before it becomes a problem.
How to Use SyncroMSP Cloud Backup
Sauvegarde dans le cloud lets you protect client data with automated file backups.
Voici comment l'utiliser étape par étape.
Étape 1 : Activer la sauvegarde dans le cloud
Go to the asset page and enable Cloud Backup for the target device.
Choose which folders and file types to include.
Étape 2 : Établir le calendrier
Pick a backup frequency — daily, weekly, or continuous.
Voici à quoi cela ressemble :
✓ Point de contrôle: You should see the next scheduled backup date and time.
Step 3: Verify and Restore
Check the backup log to confirm the data is stored properly.
If needed, restore any file to its original or new location.
✅ Résultat : Client data is backed up and easy to recover.
💡 Conseil de pro : Run a test restore once a month — it confirms backups work and gives clients peace of mind.
SyncroMSP Pro Tips and Shortcuts
After testing SyncroMSP for over a year, here are my best tips.
Raccourcis clavier
| Action | Raccourci |
|---|---|
| Search assets | Ctrl + K |
| New ticket | Ctrl + Maj + T |
| Quick customer search | Ctrl + Maj + C |
| Ouvrir les notifications | Ctrl + Maj + N |
Fonctionnalités cachées que la plupart des gens ignorent
- Accès par clé API : Generate an api key under Settings to connect Syncro with third-party developer tools and build custom integrations — the documentation covers every endpoint.
- Chocolatey App Deployment: Chocolatey is the default app deployment tool for Syncro — use it to install or uninstall software on any device without logging in.
- Policy-Based Automation: Policies can apply various settings for automated setups — nice for ensuring every startup configuration matches your standard, as Andy from the Syncro community points out.
SyncroMSP Common Mistakes to Avoid
Mistake #1: Skipping Policies During Onboarding
❌ Faux : Adding new clients without applying a policy — then manually configuring each computer.
✅ À droite : Set up core policies first so Intune can automate complete hands-off rollouts for new devices upon startup.
Mistake #2: Ignoring Ticket Automation
❌ Faux : Manually sorting every ticket — a real headache as your business grows.
✅ À droite : Use the PSA automation rules to route tickets by type, client, or keyword.
Mistake #3: Not Using the Scripting Library
❌ Faux : Logging into each machine to run things manually when Syncro has hundreds of scripts.
✅ À droite : Browse the script library, pick a pre-built script, and run it across all endpoints at speed.
SyncroMSP Troubleshooting
Problem: Syncro Agent Not Showing Online
Cause: The agent may not be installed correctly or a firewall is blocking the connection.
Réparer: Uninstall and reinstall the agent, then check that port 443 is open on the device.
Problem: Patches Failing to Install
Cause: Low disk space or a Windows Update error on the target machine.
Réparer: Free up disk space, run Windows Update manually once, then retry the patch rollout.
Problem: Invoices Not Generating Automatically
Cause: Billing profiles may be missing required fields or recurring items were deleted.
Réparer: Check the customer’s billing tab, re-add any missing line items, and save changes.
📌 Note: If none of these fix your issue, contact SyncroMSP support.
Qu'est-ce que SyncroMSP ?
SyncroMSP is an IT management platform that combines RMM and PSA capabilities into a single system.
Think of it like a command center for your entire managed services business.
SyncroMSP, Inc. offers gestion des terminaux and IT automation for MSPs of any scale.
Regardez ce bref aperçu :
Il comprend les fonctionnalités clés suivantes :
- Automated Patch Management Software: Deploy patches and updates across all managed devices
- Remote IT Access: Connect to any client computer for live remote support
- Powerful IT Scripting: Run PowerShell scripts to automate processes across endpoints
- Help Desk Software: Manage all client support requests from one dashboard
- IT Ticketing System: Create, track, and close tickets with full documentation
- Facturation et facturation : Generate invoices automatically and collect payment online
- Identity Management: Manage Microsoft 365 users, licenses, and Entra ID tasks
- Security Baselines: Benchmark M365 tenants against CIS-aligned best practices
- Sauvegarde dans le cloud : Protect client data with automated file backups and easy restores
Pour une analyse complète, consultez notre SyncroMSP review.
Tarification de SyncroMSP
Here’s what SyncroMSP costs in 2026:
| Plan | Prix | Idéal pour |
|---|---|---|
| Plan de base | $129 | Solo technicians and small MSP startups |
| Plan d'équipe | $179 | Growing teams that need full PSA and RMM capabilities |
Essai gratuit : Yes — try SyncroMSP free before you commit.
Garantie de remboursement : Contactez le service client pour plus d'informations sur les remboursements.
💰 Meilleur rapport qualité-prix : Team Plan — it unlocks the full ability to manage your entire MSP operation.
SyncroMSP vs Alternatives
How does SyncroMSP compare? Here’s the competitive landscape:
| Outil | Idéal pour | Prix | Notation |
|---|---|---|---|
| SyncroMSP | All-in-one RMM + PSA | 129 $/mois | ⭐ 4,6 |
| Atera | Per-tech pricing | 149 $/mois | ⭐ 4,6 |
| N-able | Échelle d'entreprise | Coutume | ⭐ 4,3 |
| NinjaOne | Easy setup speed | Coutume | ⭐ 4,8 |
| ConnectWise | Large MSP teams | Coutume | ⭐ 4.1 |
| ManageEngine | IT asset tracking | 12 $/mois | ⭐ 4,4 |
| Pulseway | Mobile management | 42 $/mois | ⭐ 4,5 |
| Microsoft Intune | Microsoft stack | 8 $/mois | ⭐ 4,5 |
| Freshservice | ITSM beginners | 19 $/mois | ⭐ 4,5 |
| Balayeur de mer | Network discovery | Coutume | ⭐ 4,4 |
| Jamf Pro | Gestion des appareils Apple | 8 $/mois | ⭐ 4,6 |
Sélection rapide :
- Meilleur résultat global : SyncroMSP — combines RMM and PSA at one fixed cost per technician
- Meilleur budget : ManageEngine — starts low and scales with your needs
- Idéal pour les débutants : NinjaOne — clean UI that’s easy to learn
- Best for Apple shops: Jamf Pro — built specifically for Mac and iOS management
🎯 SyncroMSP Alternatives
Vous cherchez des alternatives à SyncroMSP ? Voici les meilleures options :
- 🚀 Atera : Per-technician pricing with unlimited devices, built-in remote access, and AI-powered ticketing for fast-moving teams.
- 🏢 N-able : Enterprise-grade RMM with deep automation, backup, and security tools for large MSP operations.
- 🌟 NinjaOne : Top-rated for ease of use with a clean interface, fast deployment, and strong patch management capabilities.
- ⚡ ConnectWise : Full PSA plus RMM suite designed for larger teams that need deep customization and scale.
- 💰 ManageEngine : Budget-friendly IT management with strong asset tracking and help desk features for growing businesses.
- 📊 Voie d'impulsion : Mobile-first RMM that lets you manage devices from your phone with real-time alerts and automation.
- 🔒 Microsoft Intune : Autopilot configures devices automatically upon startup — best for shops deep in the Microsoft environment.
- 👶 Freshservice : Beginner-friendly ITSM with an intuitive UI, great for teams transitioning from spreadsheets to ticketing software.
- 🔧 Balayeur de foule : Powerful network discovery and gestion des actifs informatiques for organizations that care about full visibility.
- 🎯 Jamf Pro : The go-to platform for Apple device management with zero-touch deployment and strong content controls.
Pour la liste complète, consultez notre SyncroMSP alternatives guide.
⚔️ Comparaison de SyncroMSP
Voici comment SyncroMSP se compare à chacun de ses concurrents :
- SyncroMSP contre Atera: Syncro bundles PSA free with RMM; Atera charges more per technician but offers unlimited endpoints.
- SyncroMSP vs N-able : N-able suits enterprise scale while Syncro targets small to mid-size MSPs with simpler pricing.
- SyncroMSP contre NinjaOne : NinjaOne has a cleaner UI; Syncro wins on PSA and billing built into one platform.
- SyncroMSP contre ConnectWise : ConnectWise offers deeper customization; Syncro is faster to set up and easier to learn.
- SyncroMSP vs ManageEngine : ManageEngine costs less but lacks the integrated PSA functionality Syncro includes.
- SyncroMSP contre Pulseway : Pulseway excels at mobile management; Syncro offers stronger ticketing and invoicing tools.
- SyncroMSP contre Microsoft Intune : Intune handles device enrollment well; Syncro adds RMM, scripting, and PSA on top.
- SyncroMSP vs Freshservice : Freshservice focuses on ITSM; Syncro covers both RMM and PSA for full MSP management.
- SyncroMSP contre Lansweeper : Lansweeper is stronger for network discovery; Syncro provides broader MSP management resources.
- SyncroMSP contre Jamf Pro : Jamf is Apple-only; Syncro covers Windows, Mac, and cross-platform environments.
Start Using SyncroMSP Now
You learned how to use every major SyncroMSP feature:
- ✅ Automated Patch Management Software
- ✅ Remote IT Access
- ✅ Powerful IT Scripting
- ✅ Help Desk Software
- ✅ IT Ticketing System
- ✅ Facturation
- ✅ Identity Management
- ✅ Security Baselines
- ✅ Cloud Backup
Étape suivante : Choisissez une fonctionnalité et essayez-la dès maintenant.
Most people start with Automated Patch Management Software.
Cela prend moins de 5 minutes.
Foire aux questions
Combien coûte Syncro ?
SyncroMSP offers two plans: Core at $129 per month and Team at $179 per month, both per technician with unlimited endpoints.
What is Syncro used for?
Syncro is used by managed service providers to handle remote monitoring, ticketing, billing, and IT automation from a single PSA and RMM platform.
How to run a script in Syncro?
Go to the Scripts section, select a pre-built or custom script, choose your target assets, and click “Run Script” to execute it.
Does Syncro have an API?
Yes, Syncro has a full REST API. Generate an api key in Settings to post data, pull reports, and build custom integrations.
What is synchro MSP?
Synchro MSP is a common misspelling of SyncroMSP, an IT management platform by Servably, Inc. that bundles RMM and PSA tools for MSPs.
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