Inicio rápido
This guide covers every SyncroMSP feature:
- Empezando — Crear cuenta y configuración básica
- How to Use Automated Patch Management Software — Deploy patches and rollout updates across all machines
- How to Use Remote IT Access — Connect to any device for remote support in seconds
- How to Use Powerful IT Scripting — Run scripts to automate processes across endpoints
- How to Use Help Desk Software — Manage support requests from your clients quickly
- How to Use IT Ticketing System — Create a new ticket and track reported issues to resolution
- Cómo utilizar la facturación — Generate invoices and collect payment automatically
- How to Use Identity Management — Control Microsoft 365 users and licenses from one place
- How to Use Security Baselines — Benchmark M365 tenants against CIS-aligned best practices
- How to Use Cloud Backup — Protect client data with automated file backups
Tiempo necesario: 5 minutos por función
También en esta guía: Consejos profesionales | Errores comunes | Solución de problemas | Precios | Alternativas
¿Por qué confiar en esta guía?
I’ve used SyncroMSP for over a year and tested every feature covered here. This tutorial comes from real hands-on experience — not marketing fluff or vendor screenshots.
SyncroMSP is one of the most powerful Gestión de TI plataformas disponibles en la actualidad.
Pero la mayoría de los usuarios solo aprovechan una pequeña parte de lo que puede hacer.
Esta guía le muestra cómo utilizar todas las funciones principales.
Paso a paso, con capturas de pantalla y consejos profesionales.
SyncroMSP Tutorial
This complete how to use SyncroMSP tutorial walks you through every feature step by step, from initial setup to advanced tips that will make you a power user.
SincroMSP
SyncroMSP combines RMM and PSA capabilities into a single platform built for managed service providers. Manage assets, automate tickets, and run your entire IT negocio from one dashboard. Start your free trial today.
Getting Started with SyncroMSP
Antes de utilizar cualquier función, complete esta configuración inicial.
Tarda unos 3 minutos.
Vea primero este breve resumen:
Ahora vamos a repasar cada paso.
Paso 1: Crea tu cuenta
Go to the SyncroMSP website and click “Start Free Trial.”
Introduce tu correo electrónico, negocio nombre y cree una contraseña.
Sign in to confirm your account and follow the onboarding wizard.
✓ Control: Comprueba tu bandeja de entrada para recibir un correo electrónico de confirmación.
Step 2: Add Your First Customer
Click “Customers” in the left menu, then select “New Customer.”
Fill in the contact name, company, and email address.
Quick client onboarding includes importing customers in bulk and deploying the Syncro agent.
Así es como se ve el panel de control:
✓ Control: You should see the main dashboard with your customer listed.
Step 3: Install the Syncro Agent
Download the Syncro agent installer for each client computer.
Syncro automates new computer setups after agent installation.
✅ Hecho: Estás listo para usar cualquiera de las funciones a continuación.
How to Use SyncroMSP Automated Patch Management Software
Automatizado Patch Management Software lets you deploy patches and updates across all managed devices at scale.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Open the Patch Manager
Navigate to “Assets” and select the machines you want to update.
Click “Run Patch Management” from the action menu.
Step 2: Configure Your Rollout Policy
Choose which patches to include — critical, seguridad, or all updates.
Set a schedule date and time for the rollout window.
Así es como se ve:
✓ Control: You should see a list of pending patches for each device.
Paso 3: Implementar y monitorizar
Click “Deploy” to push patches to all selected endpoints quickly.
Check the log for any error messages or reported issues.
✅ Resultado: All selected machines now have the latest patches installed.
💡 Consejo profesional: Standardized policy templates ensure consistent security settings across dispositivos — set one policy and apply it to every new machine.
How to Use SyncroMSP Remote IT Access
Remote IT Access lets you connect to any client computer for live support.
Remote access is provided via Salpicadero Sin coste adicional.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Select the Target Device
Go to your asset list and search for the client’s computer.
Click the device name to open its details page.
Step 2: Launch Remote Session
Haz clic en el “Acceso remoto” button at the top of the asset page.
Así es como se ve:
✓ Control: A Splashtop window should open showing the remote desktop.
Paso 3: Resolver el problema
Work on the client’s computer as if you were sitting in front of it.
Add comments to the ticket so your team can follow the changes.
✅ Resultado: You’ve fixed the client issue without an on-site visit.
💡 Consejo profesional: Use remote access during off-hours to handle updates — it saves time and avoids disrupting employees during work.
How to Use SyncroMSP Powerful IT Scripting
Powerful IT Scripting lets you run scripts across endpoints to automate repetitive tasks.
Syncro provides hundreds of ready-to-use scripts out of the box.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Open the Script Library
Navigate to “Scripts” in the main menu to browse community resources.
Users can also create custom scripts for specific needs.
Step 2: Pick and Configure Your Script
Select a PowerShell script or write your own using the built-in editor.
Scripting capabilities help standardize processes across endpoints.
Así es como se ve:
✓ Control: Your script should appear in the script list ready to run.
Step 3: Execute on Target Assets
Choose specific assets or groups, then click “Run Script.”
PowerShell scripts can be run on assets via Syncro for any kind of task.
✅ Resultado: Your script has executed across all selected machines.
💡 Consejo profesional: Share your best scripts with the Syncro community — other MSP developers post useful automatización content there daily.
How to Use SyncroMSP Help Desk Software
Help Desk Software lets you manage all client support requests from a single point.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Set Up Notifications
Go to “Settings” and configure email notifications for incoming requests.
This ensures your team never misses a new support ticket.
Step 2: Review Incoming Tickets
Open the help desk dashboard to see all open tickets in one line.
SyncroMSP includes Smart Ticket Management for efficient ticket routing.
Así es como se ve:
✓ Control: You should see all tickets sorted by priority.
Paso 3: Responder y resolver
Click a ticket, add your response, and update the status to resolved.
✅ Resultado: The client receives a notification that their issue is fixed.
💡 Consejo profesional: Create canned responses for common issues — it saves a nice amount of time and keeps replies consistent.
How to Use SyncroMSP IT Ticketing System
IT Ticketing System lets you create a new ticket, track progress, and close reported issues.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Create a New Ticket
Click “Tickets” in the sidebar and select “New Ticket.”
Fill in the customer contact, subject line, and issue description.
Step 2: Assign and Prioritize
Assign the ticket to a team member and set priority level.
Así es como se ve:
✓ Control: The ticket now appears in the assigned employee’s queue.
Step 3: Track and Close
Monitor ticket progress, add comments, and close when done.
✅ Resultado: Every client request is tracked from start to finish with full documentation.
💡 Consejo profesional: Use ticket tags to search and filter by issue type — it makes spotting patterns easy.
How to Use SyncroMSP Billing & Invoicing
Facturación y facturación lets you generate invoices automatically based on your service contracts.
SyncroMSP generates invoices automatically based on customizable factors.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Set Up Billing Profiles
Go to a customer’s profile and configure their payment terms.
Add recurring line items for managed services contracts.
Step 2: Review Draft Invoices
Navigate to “Invoices” to see auto-generated drafts ready for review.
Así es como se ve:
✓ Control: You should see invoice totals matching your service agreements.
Step 3: Send and Collect Payment
Click “Send” to email the invoice to your client directly.
✅ Resultado: Your client receives the invoice and can pay online.
💡 Consejo profesional: Enable auto-billing to take care of recurring payments — it removes that monthly headache entirely.
How to Use SyncroMSP Identity Management
Identity Management lets you manage Microsoft 365 user licenses and security compliance from Syncro.
SyncroMSP automatiza tareas de Entra ID como la sincronización de usuarios y el restablecimiento de contraseñas.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Connect Microsoft 365
Go to “Integrations” and link your client’s Microsoft 365 tenant.
Grant the required permissions to enable the sync functionality.
Step 2: View and Manage Users
Open the identity panel to see all users, licenses, and sign-in datos.
Así es como se ve:
✓ Control: All Microsoft 365 users should appear with their license status.
Step 3: Take Action on Accounts
Reset passwords, enable MFA, or disable deleted accounts directly.
✅ Resultado: Your client’s Microsoft 365 environment is managed from one place.
💡 Consejo profesional: Review the Entra ID sync log weekly to catch unauthorized sign-in attempts temprano.
How to Use SyncroMSP Security Baselines
Security Baselines lets you benchmark M365 tenants against CIS-aligned best practices.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Run a Baseline Scan
Open the Security Baselines tab and select the client’s tenant.
Click “Scan” to check their current configuration against the baseline.
Paso 2: Revisar los resultados
The scan produces a score showing how the tenant measures up.
Así es como se ve:
✓ Control: You should see a pass/fail list for each security setting.
Paso 3: Aplicar correcciones
Click on failed items and apply the recommended fix with one click.
✅ Resultado: Your client’s M365 security now aligns with industry standards.
💡 Consejo profesional: Schedule monthly baseline scans so you can learn about security drift before it becomes a problem.
How to Use SyncroMSP Cloud Backup
Copia de seguridad en la nube lets you protect client data with automated file backups.
Aquí te mostramos cómo usarlo paso a paso.
Paso 1: Habilitar la copia de seguridad en la nube
Go to the asset page and enable Cloud Backup for the target device.
Choose which folders and file types to include.
Paso 2: Establecer el horario
Pick a backup frequency — daily, weekly, or continuous.
Así es como se ve:
✓ Control: You should see the next scheduled backup date and time.
Step 3: Verify and Restore
Check the backup log to confirm the data is stored properly.
If needed, restore any file to its original or new location.
✅ Resultado: Client data is backed up and easy to recover.
💡 Consejo profesional: Run a test restore once a month — it confirms backups work and gives clients peace of mind.
SyncroMSP Pro Tips and Shortcuts
After testing SyncroMSP for over a year, here are my best tips.
Atajos de teclado
| Acción | Atajo |
|---|---|
| Search assets | Ctrl + K |
| New ticket | Ctrl + Shift + T |
| Quick customer search | Ctrl + Shift + C |
| Abrir notificaciones | Ctrl + Mayús + N |
Características ocultas que la mayoría de la gente pasa por alto
- API Key Access: Generate an api key under Settings to connect Syncro with third-party developer tools and build custom integrations — the documentation covers every endpoint.
- Chocolatey App Deployment: Chocolatey is the default app deployment tool for Syncro — use it to install or uninstall software on any device without logging in.
- Policy-Based Automatización: Policies can apply various settings for automated setups — nice for ensuring every startup configuration matches your standard, as Andy from the Syncro community points out.
SyncroMSP Common Mistakes to Avoid
Mistake #1: Skipping Policies During Onboarding
❌ Incorrecto: Adding new clients without applying a policy — then manually configuring each computer.
✅ Derecha: Set up core policies first so Intune can automate complete hands-off rollouts for new devices upon startup.
Mistake #2: Ignoring Ticket Automation
❌ Incorrecto: Manually sorting every ticket — a real headache as your business grows.
✅ Derecha: Use the PSA automation rules to route tickets by type, client, or keyword.
Mistake #3: Not Using the Scripting Library
❌ Incorrecto: Logging into each machine to run things manually when Syncro has hundreds of scripts.
✅ Derecha: Browse the script library, pick a pre-built script, and run it across all endpoints at speed.
SyncroMSP Troubleshooting
Problem: Syncro Agent Not Showing Online
Causa: The agent may not be installed correctly or a firewall is blocking the connection.
Arreglar: Uninstall and reinstall the agent, then check that port 443 is open on the device.
Problem: Patches Failing to Install
Causa: Low disk space or a Windows Update error on the target machine.
Arreglar: Free up disk space, run Windows Update manually once, then retry the patch rollout.
Problem: Invoices Not Generating Automatically
Causa: Billing profiles may be missing required fields or recurring items were deleted.
Arreglar: Check the customer’s billing tab, re-add any missing line items, and save changes.
📌 Nota: If none of these fix your issue, contact SyncroMSP support.
¿Qué es SyncroMSP?
SincroMSP is an IT management platform that combines RMM and PSA capabilities into a single system.
Think of it like a command center for your entire managed services business.
SyncroMSP, Inc. offers gestión de puntos finales and IT automation for MSPs of any scale.
Mira este breve resumen:
Incluye estas características clave:
- Automated Patch Management Software: Deploy patches and updates across all managed devices
- Remote IT Access: Connect to any client computer for live remote support
- Powerful IT Scripting: Run PowerShell scripts to automate processes across endpoints
- Help Desk Software: Manage all client support requests from one dashboard
- IT Ticketing System: Create, track, and close tickets with full documentation
- Facturación y facturación: Generate invoices automatically and collect payment online
- Identity Management: Manage Microsoft 365 users, licenses, and Entra ID tasks
- Security Baselines: Benchmark M365 tenants against CIS-aligned best practices
- Copia de seguridad en la nube: Protect client data with automated file backups and easy restores
Para una revisión completa, consulte nuestra SyncroMSP review.
Precios de SyncroMSP
Here’s what SyncroMSP costs in 2026:
| Plan | Precio | Mejor para |
|---|---|---|
| Plan básico | $129 | Solo technicians and small MSP startups |
| Plan de equipo | $179 | Growing teams that need full PSA and RMM capabilities |
Prueba gratuita: Yes — try SyncroMSP free before you commit.
Garantía de devolución de dinero: Póngase en contacto con el servicio de asistencia para obtener información sobre el reembolso.
💰 Mejor relación calidad-precio: Team Plan — it unlocks the full ability to manage your entire MSP operation.
SyncroMSP frente a alternativas
How does SyncroMSP compare? Here’s the competitive landscape:
| Herramienta | Mejor para | Precio | Clasificación |
|---|---|---|---|
| SincroMSP | All-in-one RMM + PSA | $129/mes | ⭐ 4.6 |
| Atera | Per-tech pricing | $149/mes | ⭐ 4.6 |
| N-able | Escala empresarial | Costumbre | ⭐ 4.3 |
| Ninja Uno | Easy setup speed | Costumbre | ⭐ 4.8 |
| ConnectWise | Large MSP teams | Costumbre | ⭐ 4.1 |
| ManageEngine | IT asset tracking | $12/mes | ⭐ 4.4 |
| Pulseway | Mobile management | $42/mes | ⭐ 4.5 |
| Microsoft Intune | Microsoft stack | $8/mes | ⭐ 4.5 |
| Servicio fresco | ITSM beginners | $19/mes | ⭐ 4.5 |
| Barrendero | Network discovery | Costumbre | ⭐ 4.4 |
| Jamf Pro | Administración de dispositivos Apple | $8/mes | ⭐ 4.6 |
Selecciones rápidas:
- Mejor en general: SyncroMSP — combines RMM and PSA at one fixed cost per technician
- Mejor presupuesto: ManageEngine — starts low and scales with your needs
- Ideal para principiantes: NinjaOne — clean UI that’s easy to learn
- Best for Apple shops: Jamf Pro — built specifically for Impermeable and iOS management
🎯 SyncroMSP Alternatives
¿Buscas alternativas a SyncroMSP? Aquí tienes las mejores opciones:
- 🚀 Atera: Per-technician pricing with unlimited devices, built-in remote access, and AI-powered ticketing for fast-moving teams.
- 🏢 N-able: Enterprise-grade RMM with deep automation, backup, and security tools for large MSP operations.
- 🌟 Ninja Uno: Top-rated for ease of use with a clean interface, fast deployment, and strong patch management capabilities.
- ⚡ ConnectWise: Full PSA plus RMM suite designed for larger teams that need deep customization and scale.
- 💰 ManageEngine: Budget-friendly IT management with strong asset tracking and help desk features for growing businesses.
- 📊 Pulseway: Mobile-first RMM that lets you manage devices from your phone with real-time alerts and automation.
- 🔒 Microsoft Intune: Autopilot configures devices automatically upon startup — best for shops deep in the Microsoft environment.
- 👶 Servicio fresco: Beginner-friendly ITSM with an intuitive UI, great for teams transitioning from spreadsheets to ticketing software.
- 🔧 Barrendero: Powerful network discovery and Gestión de activos de TI for organizations that care about full visibility.
- 🎯 Jamf Pro: The go-to platform for Apple device management with zero-touch deployment and strong content controls.
Para ver la lista completa, consulte nuestra SyncroMSP alternatives guía.
⚔️ Comparación de SyncroMSP
Así es como SyncroMSP se compara con cada competidor:
- SyncroMSP frente a Atera: Syncro bundles PSA free with RMM; Atera charges more per technician but offers unlimited endpoints.
- SyncroMSP frente a N-able: N-able suits enterprise scale while Syncro targets small to mid-size MSPs with simpler pricing.
- SyncroMSP vs NinjaOne: NinjaOne has a cleaner UI; Syncro wins on PSA and billing built into one platform.
- SyncroMSP frente a ConnectWise: ConnectWise offers deeper customization; Syncro is faster to set up and easier to learn.
- SyncroMSP frente a ManageEngine: ManageEngine costs less but lacks the integrated PSA functionality Syncro includes.
- SyncroMSP frente a Pulseway: Pulseway excels at mobile management; Syncro offers stronger ticketing and invoicing tools.
- SyncroMSP frente a Microsoft Intune: Intune handles device enrollment well; Syncro adds RMM, scripting, and PSA on top.
- SyncroMSP frente a Freshservice: Freshservice focuses on ITSM; Syncro covers both RMM and PSA for full MSP management.
- SyncroMSP vs Lansweeper: Lansweeper is stronger for network discovery; Syncro provides broader MSP management resources.
- SyncroMSP frente a Jamf Pro: Jamf is Apple-only; Syncro covers Windows, Mac, and cross-platform environments.
Start Using SyncroMSP Now
You learned how to use every major SyncroMSP feature:
- ✅ Automated Patch Management Software
- ✅ Remote IT Access
- ✅ Powerful IT Scripting
- ✅ Help Desk Software
- ✅ IT Ticketing System
- ✅ Facturación y emisión de facturas
- ✅ Identity Management
- ✅ Security Baselines
- ✅ Cloud Backup
Siguiente paso: Elige una función y pruébala ahora.
Most people start with Automated Patch Management Software.
Tarda menos de 5 minutos.
Preguntas frecuentes
¿Cuánto cuesta Syncro?
SyncroMSP offers two plans: Core at $129 per month and Team at $179 per month, both per technician with unlimited endpoints.
What is Syncro used for?
Syncro is used by managed service providers to handle remote monitoring, ticketing, billing, and IT automation from a single PSA and RMM platform.
How to run a script in Syncro?
Go to the Scripts section, select a pre-built or custom script, choose your target assets, and click “Run Script” to execute it.
Does Syncro have an API?
Yes, Syncro has a full REST API. Generate an api key in Settings to post data, pull reports, and build custom integrations.
What is synchro MSP?
Synchro MSP is a common misspelling of SyncroMSP, an IT management platform by Servably, Inc. that bundles RMM and PSA tools for MSPs.
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