⚡ Verdict rapide :
- Tarification : Capsule CRM starts at $18/user/month. Close CRM starts at $35/seat/month.
- Idéal pour : Capsule CRM suits small businesses that need contact management and a simple sales pipeline. Close CRM suits outbound sales teams that live on phone calls.
- Différence principale : Close CRM has built in calling and a power dialer. Capsule CRM has project boards and a free version.
- Notre choix : Capsule CRM for most petite entreprise buyers, based on its lower price and free plan.
Capsule CRM and Close CRM both promise to clean up your messy sales process.
They were built for very different teams.
Capsule CRM centers on contact management and a tidy sales pipeline.
Close CRM centers on calls, email sequences, and outbound sensibilisation.
The price gap between them is wide too.
Here is how to pick the right CRM system for your entreprise.
Aperçu
This Capsule CRM vs Close CRM comparison covers pricing, key features, and ease of use.
We also look at which CRM solution fits which kind of team.
Notre écrivain spent hands-on time inside Close CRM directly.
Notes on Capsule CRM come from its documentation, pricing pages, and G2 reviews.
By the end you will know which CRM software to buy.
Qu'est-ce que Capsule CRM ?
Capsule CRM is a cloud-based customer relationship management platform for small to medium businesses.
It stores customer données, notes, emails, and social profiles in one place.
The free version covers up to 250 contacts and two users.
Paid tiers add project boards, task tracking, and workflow automations.
The company calls this approach “powerful simplicity” rather than heavy configuration.
Most teams use Capsule to keep sales and marketing records tidy.
🏆 Gagnant : Capsule CRM
A simple CRM system for small businesses. Start free with 250 contacts. Upgrade when your sales pipeline grows.
Tarification de Capsule CRM
Here is what Capsule CRM costs in 2026.
| Plan | Prix | Idéal pour |
|---|---|---|
| Gratuit | $0 | Two users and 250 contacts |
| Démarreur | 18 $/utilisateur/mois | Small teams that need custom fields |
| Croissance | 36 $/utilisateur/mois | Teams running multiple sales pipelines |
Pricing verified August 2026.
Essai gratuit : Yes. Paid plans include a 14-day trial with no card required.
Garantie de remboursement : None published. You cancel monthly instead.
📌 Note: Capsule bills per user. Pay annually and you save up to 15% on any paid plan. Non profits can ask the sales team about extra discounts.
⚠️ Pricing conflict: Our research notes list higher figures for Capsule (Starter at $21 and Growth at $38, plus Advanced and Ultimate paid tiers). The table above uses our verified pricing data. Check the live pricing page before you buy.
Principaux avantages de Capsule CRM
Here is what makes Capsule worth a look:
- Gestion des contacts : Contact records hold emails, notes, and files. A quick search pulls up every past conversation.
- Formule gratuite : The free plan covers 250 contacts and two users. It leaves out reporting features.
- Tableaux de projet : Project boards handle post-sale delivery work linked to won deals. That makes project management part of the same tool.
- Intégrations : Native links to Xero, QuickBooks, Mailchimp, and help desk apps. Over 1,000 other integrations arrive through Zapier.
- Marketing par e-mail : Le Transpond integration runs email marketing and marketing campaigns from your Capsule account.
- Automatisation des flux de travail : Tracks turn repeatable business processes into templated task lists for onboarding or account management.
- Espace de travail Google : Add contacts from Gmail and manage tasks inside your boîte de réception. Microsoft 365 works the same way.
Ce que notre équipe a remarqué
We have not logged extended hands-on time inside Capsule yet.
Note: The observations above come from Capsule’s published documentation, pricing pages, and G2 reviews. G2 reviews highlight the clean interface and the sales pipeline view. The mobile app is praised in those same reviews, though several reviewers want more polish.
Capsule CRM : avantages et inconvénients
✅ Avantages
- Clean, user friendly interface that needs almost no training
- Free version for up to 250 contacts and two users
- Budget friendly paid plan at $18 per user per month
- Project boards and Tracks handle post-sale work
- Over 60 native integrations plus 1,000 apps through Zapier
❌ Inconvénients
- Lacks advanced features found in larger CRM providers
- Email tracking asks you to BCC a special address
- One-way sync only with Google Workspace and Microsoft 365
- The free version leaves out reporting tools
Qu'est-ce que Close CRM ?
Close CRM is a sales platform built for small to medium sales teams.
It folds email, calling, and SMS into a single inbox.
Sales reps can talk to prospects without a separate phone system.
Smart Views sort leads so the hottest ones surface first.
Le pas is simple: help small teams close more deals faster.
Close offers a 14-day free trial plus free one-click migration.
The focus is outbound speed rather than long-term account management.
Voici un aperçu plus détaillé du fonctionnement de la plateforme.
🥈 Runner Up: Close CRM
Built for teams that dial all day. Calls, texts, and email sequences sit in one inbox. Try it free for 14 days.
Tarification CRM fermée
Close CRM charges per seat instead of per user.
| Plan | Prix | Idéal pour |
|---|---|---|
| Essentiel | 35 $/siège/mois | Solo founders testing outbound |
| Croissance | 99 $/siège/mois | Sales teams that need a power dialer |
| Échelle | 139 $/siège/mois | Managers who want call coaching |
Pricing verified August 2026.
Essai gratuit : Yes. A 14-day free trial covers the full product.
Garantie de remboursement : None published. Annual billing lowers the monthly rate.
📌 Note: Calling minutes are billed as add ons on top of your seat price. Budget for that if your sales team dials heavily.
⚠️ Pricing conflict: Our research notes list a different Close structure (Startup at $59, Professional at $109, and Enterprise at $149 monthly, cheaper when billed annually). The table above uses our verified pricing data. Confirm on the Close pricing page first.
Principaux avantages de Close CRM
Here is where Close earns its seat price:
- Appel intégré : Dial from your desktop browser. The power dialer works through a list, and the predictive dialer can dial multiple numbers at once.
- Vues intelligentes : Saved filters push more leads to the top of the queue by stage or activity.
- Automatisation des flux de travail : Automated follow ups and reminders lift reply rates and cut manual data entry.
- Signalement : Custom graphs and quick KPI reports track calls, emails, and closed deals.
- Coaching téléphonique : Managers listen live and coach reps mid-call on higher tiers.
- Fast Migration: A CSV importer and a free one-click migration tool move data from other CRMs.
- Sécurité: Close treats data security as a core promise and ships frequent product updates.
Ce que notre équipe a remarqué
Our writer signed up for Close CRM and ran real outreach through the platform for several days. Here is what stood out from that hands-on time:
Avantages et inconvénients de la gestion de la relation client (CRM)
✅ Avantages
- Built in calling, texting, and email in one inbox
- Power dialer and predictive dialer for high-volume calls
- Setup is quick enough to finish inside the free trial
- Intégration proactive avec aide et formation gratuites à la migration
- Rated 4.7/5 on G2 by reviewers
❌ Inconvénients
- Reporting functionality is weaker than rival CRM options
- Entry pricing is steep for a petite entreprise
- Less customizable than bigger platforms
- 80+ integrations, but a few common ones are missing
Comparaison des fonctionnalités
Ready for a closer look at Capsule CRM vs Close CRM? We compare eleven areas, from core features to pricing, so you can match each tool to your own sales processes.
| Fonctionnalité | Capsule CRM | Fermer le CRM |
|---|---|---|
| Prix initial | 18 $/utilisateur/mois | 35 $/siège/mois |
| Plan gratuit | ✅ | ❌ |
| Gestion des contacts | ✅ | ✅ |
| Appel intégré | ❌ | ✅ |
| Composeur automatique | ❌ | ✅ |
| Séquences d'emails | ✅ | ✅ |
| Gestion de projet | ✅ | ❌ |
| Champs personnalisés | ✅ | ✅ |
| Rapports avancés | ✅ | ❌ |
| Applications pour appareils mobiles | ✅ | ✅ |
| Idéal pour | Small business relationships | équipes de vente sortantes |
1. Gestion des contacts
Capsule CRM : Every contact record gathers emails, notes, files, and social profiles in one dashboard. Search finds any past conversation in seconds. This is where Capsule does its best work.
Fermer le CRM : Contacts sit inside a lead-first structure built for outreach. Lead management is strong, but long-term relationship history gets less room than it does in Capsule.
2. Sales Pipeline and Opportunities
Capsule CRM : You can create multiple sales pipelines that mirror different sales processes. Sales opportunities move across stages with drag and drop, and the pipeline view shows where the sales cycle stalls.
Fermer le CRM : The visual pipeline highlights bottlenecks fast, and multiple pipelines are supported. Everything funnels back into one inbox so reps keep working instead of switching tabs.
3. Task Tracking and Project Boards
Capsule CRM : Project boards manage delivery work that is linked to won deals. Tracks turn repeatable business processes into templated task lists, which helps with keeping track of onboarding steps.
Fermer le CRM : Workflow automations assign tasks and fire reminders after each touch. There is no project management layer, so post-sale delivery lives in other tools.
💡 Conseil de pro : If you deliver projects after the sale, Capsule saves you a second subscription.
4. Email Marketing and Sequences
Capsule CRM : The Transpond integration brings marketing automation and bulk email into the same account. You can send marketing campaigns to segments built from your customer data.
Fermer le CRM : Email sequences, email templates, and AI drafting focus on one-to-one outreach. It is built for lead generation replies, not newsletters.
5. Built In Calling and Dialers
Capsule CRM : There is no native phone system. Phone calls get logged manually or through a connected app, which adds steps for teams that dial all day.
Fermer le CRM : This is the headline feature. Reps dial from the browser, the power dialer works a queue, and the predictive dialer can dial multiple numbers at once. Call coaching lets a manager join live.
6. Rapports et analyses
Capsule CRM : Sales dashboards generate reports on conversion rates, pipeline health, and forecasting. Reporting features start on paid plans, since the free plan skips them entirely.
Fermer le CRM : Quick KPI reports and custom graphs cover call and email activity well. Reviewers call the deeper reporting weak compared with other CRMs.
7. Intégrations
Capsule CRM : Over 60 native connections cover Xero, QuickBooks, Mailchimp, and help desk apps, with 1,000 more via Zapier. Premium integrations sit on higher tiers, and the Google Workspace link is one-way only.
Fermer le CRM : Around 80 connections cover Zoom meetings, Slack, and payment apps, plus a developer API for custom work. A few common connections are missing.
⚠️ Avertissement: Capsule syncs one way with Google Workspace and Microsoft 365. Edits made in Capsule do not push back, so full integration is not what you get.
8. Facilité d'utilisation et d'intégration
Capsule CRM : The minimalist layout gets teams working without a dedicated administrator. G2 reviews describe it as a great tool for non-technical staff.
Fermer le CRM : Onboarding is quick, and reviewers credit the simple layout for full team engagement. A motivated team can go live inside the trial window.
9. Custom Fields and Custom Objects
Capsule CRM : Custom fields let you tag contacts by industry, renewal date, or anything your account manager tracks. Other team members see the same structure immédiatement.
Fermer le CRM : Custom objects and custom fields shape records around your funnel. Reviewers still find it less flexible than the biggest platforms.
10. Mobile App and Desktop Access
Capsule CRM : iOS et Androïde app handles contacts and tasks from any mobile device. G2 reviews praise it while asking for more depth.
Fermer le CRM : Mobile apps mirror the desktop inbox, so reps can talk to clients between meetings. Dialer features feel best on desktop.
11. Tarification et coût
Here are the plans side by side.
| Étage | Capsule CRM | Fermer le CRM |
|---|---|---|
| Gratuit | 0 $ (250 contacts, 2 utilisateurs) | ❌ |
| Entrée | Starter: $18/user/month | Équipements de base : 35 $/place/mois |
| Milieu | Growth: $36/user/month | Croissance : 99 $/poste/mois |
| Haut | ❌ | Tarif : 139 $/place/mois |
Capsule CRM : A five-person team on Starter pays $90 a month. That covers all the features most small businesses touch daily. Pay annually and the bill drops further.
Fermer le CRM : The same five seats on Essentials cost $175 a month. You are paying for the phone system, so the math works only if calls drive your revenue.
Différents scénarios
| Si vous avez besoin | Choisir | Pourquoi |
|---|---|---|
| Un budget serré | Capsule CRM | La moitié du prix d'entrée |
| Appels téléphoniques en grand nombre | Fermer le CRM | Built in calling and dialers |
| Gestion de projet | Capsule CRM | Project boards included |
| coaching téléphonique en direct | Fermer le CRM | Managers join calls |
| Une version gratuite | Capsule CRM | 250 contacts at $0 |
| Deeper reporting | Capsule CRM | Stronger sales dashboards |
💰 Votre budget
Capsule starts at $18 per user per month against $35 per seat for Close. Both get cheaper when billed annually.
🔌 Votre pile technologique
Capsule leans on comptabilité and email marketing apps for small companies. Close leans on Zoom meetings, Slack, and a developer API.
📞 Votre processus de vente
Relationship selling with slow follow ups favors Capsule. A dial-heavy sales process with daily quotas favors Close.
🎓 Votre niveau d'expérience
Neither tool needs an admin, so team engagement comes easily. Capsule is the gentler first CRM for a brand new business.
🆓 Essais et démos gratuits
Close gives you 14 days to test the dialer with real prospects. Capsule lets you sit on the free plan indefinitely.
🛟 Options d'assistance
Capsule support runs mainly through email, and reviewers ask for live chat. Close is described as proactive during onboarding.
Guide de changement
Already on one of these? Here is what changes if you move.
🔄 Switching from Capsule CRM to Close CRM?
✅ Ce que vous y gagnerez :
- A phone system inside the CRM, with power and predictive dialers
- Email, SMS, and calls in one shared inbox
- Call coaching and live rep support for managers
❌ Ce que vous perdrez :
- The free version and the $18 entry price
- Project boards for post-sale delivery
- Deeper sales dashboards and forecasting
📋 Comment changer :
- Export contacts and opportunities from Capsule as CSV files
- Start the 14-day Close trial and request the free migration
- Rebuild your pipeline stages, then import and assign leads
🔄 Switching from Close CRM to Capsule CRM?
✅ Ce que vous y gagnerez :
- A much lower bill per seat, plus a free tier to fall back on
- Project boards and Tracks for delivery work
- Transpond email marketing tied to the same records
❌ Ce que vous perdrez :
- Built in calling, texting, and both dialers
- Smart Views and the single outreach inbox
- Live call coaching for your reps
📋 Comment changer :
- Export leads, activity, and notes from Close
- Open a Capsule account and map your custom fields
- Import the file, then connect a separate calling app
Ce que notre analyse n'a pas couvert
This comparison focused on small businesses and lean sales teams. We did not test bulk data imports at 50,000 records, nor did we measure call quality across regions. Enterprise contracts, custom security reviews, and partner add ons sit outside our scope. If you run a 100-seat floor, your priorities will differ from what we cover here.
Verdict final
| Catégorie | Gagnant |
|---|---|
| 💰 Tarification | Capsule CRM |
| 👥 Gestion des contacts | Capsule CRM |
| 📞 Calling and Outreach | Fermer le CRM |
| 📊 Fonctionnalités de signalement | Capsule CRM |
| 🗂️ Gestion de projet | Capsule CRM |
| ⚡ Automatisation des ventes | Fermer le CRM |
| 👶 Facilité d'utilisation | Cravate |
| 🏆 Vainqueur toutes catégories | Capsule CRM |
🏆 GAGNANT : CAPSULE CRM
Capsule CRM wins 4 of 7 categories.
Idéal pour : small business owners, agencies keeping track of clients, and teams that want a free version first
Capsule CRM and Close CRM are not really competing for the same buyer. Capsule is a relationship database with a sales pipeline attached. Close is an outbound engine with a CRM attached.
Choose Close if your revenue comes from dialing. The built in calling, dialers, and coaching tools are worth the extra spend for teams that make sixty calls a day.
For most small businesses, Capsule CRM does more for less. It handles contact management, project boards, and reporting at half the entry price, and you can start free.
Comparaison de Capsule CRM
Here is how Capsule stacks up against other CRM providers:
Capsule gagne sur : flatter per-user pricing, faster setup, project boards for delivery work
HubSpot l'emporte sur : deeper marketing automation, a larger app marketplace, richer sales and marketing reporting
Capsule CRM vs Pipedrive
Capsule gagne sur : a genuinely free tier, contact history depth, built-in project management
Pipedrive l'emporte sur : pipeline-first design, more sales automation triggers, a stronger activity dashboard
Capsule gagne sur : a simpler interface, quicker onboarding, less admin work per user
Zoho l'emporte sur : broader customization, a huge suite of connected apps, lower cost at scale
Capsule CRM vs Freshsales
Capsule gagne sur : cleaner contact records, project boards, calmer navigation for new users
Freshsales remporte des victoires sur : a native phone system, AI lead scoring, tighter help desk ties through Freshworks
Comparaison de Close CRM
Close competes with a different group of tools:
Victoires serrées sur : call quality and dialer depth, a cleaner rep interface, faster onboarding
GoHighLevel victoires sur : agency white-labelling, funnel building, bundled SMS marketing
CRM fermé vs Gardez
Victoires serrées sur : outbound calling, Smart Views for lead prioritization, quicker rep adoption
Keap gagne sur : invoicing and payments, appointment booking, long nurture campaigns
CRM fermé vs ActiveCampaign
Victoires serrées sur : phone-led selling, live coaching, activity reporting for reps
ActiveCampaign remporte la victoire sur : email deliverability, branching automations, segmentation for large lists
CRM fermé vs Salesforce
Victoires serrées sur : setup speed, cost for a small sales team, no admin required
Salesforce l'emporte sur : custom objects at scale, forecasting depth, partner network breadth
Foire aux questions
À quoi sert Capsule CRM ?
It stores contacts, tracks sales opportunities, and manages tasks for small businesses. Teams use it to log customer interactions and run projects after a deal closes.
Combien coûte Capsule CRM ?
The free version costs nothing for 250 contacts. Starter runs $18 per user per month and Growth runs $36, with a discount when billed annually.
Que fait Close.com ?
Close.com sells a sales CRM with calling, texting, and email built in. It suits inside sales teams that work leads by phone every day.
En quoi Close se distingue-t-il des autres CRM ?
Most CRM software stores records. Close adds a dialer, SMS, and sequences, so it behaves more like a sales engagement tool than a database.
Qu'est-ce que le meilleurs logiciels CRM?
No perfect CRM exists for every team. Capsule fits relationship-led small businesses, while Close fits high-volume callers who need speed over customer data depth.
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