Capsule CRM vs Close CRM: Best CRM for Small Business in 2025

Choisir le bon CRM can feel like navigating a maze, especially for small businesses. 

Are you tired of spreadsheets and sticky notes?

Do you wish there were a more straightforward way to manage your customer relationships?

In this Capsule CRM vs Close CRM comparison, we’ll explain everything you need to know to pick the perfect CRM for your small business. 

We’ll explore pricing, features, and ease of use so you can make a wise decision.

Let’s find the CRM that helps your business thrive!

Vue d'ensemble

We tested both Capsule CRM and Close CRM. We looked at their features.

We checked their prices. We also used them to see how easy they are to use.

Our testing and research helped us make this comparison.

It will help you pick the right CRM for your petites entreprises.

Qu'est-ce que Capsule CRM ?

Ever wish you had a simple place to keep track of all your customer information?

Capsule CRM is designed for easy use and helps small businesses manage contacts, deals, and communication.

Think of it as your digital Rolodex, but way more powerful.

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Principaux avantages

• Interface conviviale : Capsule CRM est connu pour sa conception intuitive et sa facilité d'utilisation.
• Des prix abordables : C'est l'un des CRM les plus économiques du marché.
• Idéal pour les petites entreprises : Sa simplicité et sa concentration sur les fonctionnalités essentielles en font un outil idéal pour les petites équipes.
• Application mobile : Accédez à vos données clients et gérez votre pipeline de vente en déplacement.
• S'intègre aux outils les plus courants : Se connecte à G Suite, Mailchimp, Zapier, et plus encore.

Tarification

Tous les plans seront facturé annuellement.

• Démarrage: $18/utilisateur/mois.
• Croissance: $36/utilisateur/mois.
• Avancé: $54/utilisateur/mois.
• Ultime: $72/utilisateur/mois.

What is Close CRM?

Close CRM is a sales-focused CRM built for closing deals.

It helps sales teams track leads and manage their pipelines.

It’s designed to make sales reps more efficient.

Think of it as your sales command center.

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Principaux avantages

• Built-in calling: Make and receive calls directly within Close.
• Powerful email sequences: Automate your outreach and follow-up.
• Advanced reporting: Track your progress and identify areas for improvement.
• Sales automation: Streamline repetitive tasks and save time.
• Dedicated support: Get help from their expert team when you need it.

Tarification

Tous les plans seront facturé annuellement.

• Essentials: $35/seat/month.
• Croissance: $99/seat/month.
• Scale: $139/seat/month.

Comparaison des caractéristiques

Let’s dive into a detailed comparison of Capsule CRM and Close CRM.

We’ll examine key features side-by-side to determine which CRM solution best suits your small business needs.

1. Contact Management & Customer Data

Capsule CRM excels at contact management.

It offers a clean interface for storing customer data, including contact details, communication history, and notes.

Close CRM also handles contacts but focuses more on the sales process tied to those contacts.

While both store customer data, Capsule caters to broader relationship tracking.

Close emphasizes sales-specific information like deal stages and close offers.

2. Sales Pipeline & Workflow

Both platforms offer sales pipeline management. Capsule CRM provides a simple visual pipeline.

You can track deals as they move through stages.

Close CRM offers a more robust and customizable pipeline.

Its workflow automation features help streamline the sales process, allowing for more complex sales automation.

3. Communication & Customer Relationship Management

Close CRM integrates calling and emailing directly into the platform.

This makes communication tracking seamless.

It even offers a power dialer. Capsule CRM relies more on integrations with other communication tools.

Close CRM is more of an all-in-one sales communication hub.

Capsule focuses on being a core customer relationship management system, allowing for integrations to handle other tasks.

4. Reporting & Analytics

Both CRMs offer reporting features. Close CRM’s reporting is more sales-focused.

It provides detailed insights into sales performance.

Capsule CRM offers more general reports on contacts and activities.

Close offers more granular sales-specific metrics.

5. Integrations

Capsule CRM integrates with many popular business apps.

This extends its functionality. Close CRM also offers integrations.

However, its integrations are more focused on sales and marketing tools.

Both platforms offer many ways to connect with other software, but the focus differs.

6. Marketing Automation

Neither Capsule nor Close offers native full-fledged marketing automation features.

However, Capsule integrates with tools like Transpond to provide this functionality.

Close integrates with marketing automation platforms like HubSpot to pass leads and customer data seamlessly.

7. Soutien à la clientèle

Both platforms offer customer support.

Capsule CRM offers email support and a help center. Close CRM provides email and chat support.

They also have a learning center with resources.

Both provide adequate support, but Close may offer more readily available assistance.

What to Look for When Choosing the Best CRM For Small Business?

Here are some key considerations when choosing between Capsule CRM and Close CRM:

• Team Size and Structure: Close CRM suits larger, dedicated sales teams better. Capsule CRM is a good fit for smaller businesses with simpler sales processes.
• Budget : Capsule CRM is more budget-friendly, especially for startups. Close CRM is a more significant investment.
• Sales Complexity: If your sales process involves many stages and touchpoints, Close CRM’s automation and reporting will be more valuable. For more straightforward sales, Capsule is often sufficient.
• Besoins d'intégration : Consider your other tools. Check if your must-have apps integrate seamlessly with your CRM choice.
• Ease of Use vs. Power: Capsule CRM is known for its ease of use. Close CRM has more advanced features, but this comes with a steeper learning curve.
• Accès mobile : If your team needs a strong mobile experience, carefully evaluate the mobile apps on both platforms.
• Long-term Goals: Consider your business’s future growth. Choose a CRM that can scale with your needs.

Verdict final

Choosing between Capsule CRM and Close CRM depends on your specific needs.

Capsule CRM is an excellent choice for a small business looking for a simple, affordable CRM.

It’s easy to use and covers the basics well.

Close CRM is a better investment if you have a larger sales team and need powerful sales automation and reporting.

It’s more expensive, but its features are designed to boost sales performance.

We’ve tested both, and most small businesses are just starting.

Capsule CRM offers the best balance of features and affordability.

We hope this comparison has helped you make the right choice for your business!

Plus de Capsule CRM

Voici une brève comparaison de Capsule CRM avec ces solutions logicielles :

• Capsule CRM vs Gohighlevel: Capsule CRM excelle dans la gestion directe des contacts et des pipelines de vente, tandis que GoHighLevel fournit une plateforme complète pour les ventes, l'automatisation du marketing et la génération de leads.
• Capsule CRM vs Pipedrive: Capsule CRM offre une solution simple pour la gestion des contacts et des ventes, tandis que Pipedrive est un outil de gestion visuelle du pipeline de vente.
• Capsule CRM vs Keap: Capsule CRM se concentre sur la simplicité et le prix pour le suivi des contacts et des ventes ; Keap offre des fonctions étendues d'automatisation du marketing et des ventes, souvent à un prix plus élevé.
• Capsule CRM vs ActiveCampaign: Capsule CRM offre une solide gestion des contacts et du pipeline, tandis qu'ActiveCampaign propose une puissante automatisation du marketing, des campagnes d'e-mailing et une segmentation avancée.
• Capsule CRM vs Hubspot: Capsule CRM est un CRM convivial et abordable pour la gestion des interactions avec les clients ; HubSpot propose une vaste gamme d'outils de marketing, de vente et de service, avec des options gratuites et des options payantes évolutives.
• Capsule CRM vs Clickfunnels: Capsule CRM is a tool for managing customer relationships; ClickFunnels specializes in building sales funnels and optimizing conversion processes.
• Capsule CRM vs Folk: Capsule CRM est une solution simple de gestion des contacts, tandis que Folk met l'accent sur l'organisation collaborative des contacts et leur enrichissement par des fonctionnalités modernes.
• Capsule CRM vs Instantly: Capsule CRM se concentre sur la gestion des contacts généraux et des ventes ; Instantly est conçu pour l'envoi automatisé d'e-mails froids et l'engagement commercial.
• Capsule CRM vs Clickup: Capsule CRM est une solution de gestion de la relation client dédiée, tandis que ClickUp est une plateforme de gestion du travail polyvalente qui comprend des fonctionnalités de gestion de la relation client ainsi que de gestion des projets et des tâches.
• Capsule CRM vs Monday CRM: Capsule CRM offre une gestion simple des contacts et du pipeline de vente ; Monday CRM offre des flux de travail visuels hautement personnalisables et des fonctions étendues de collaboration d'équipe.
• Capsule CRM vs Insightly: Capsule CRM met l'accent sur la facilité d'utilisation et le suivi des contacts, tandis qu'Insightly propose un CRM plus complet avec des fonctions avancées de gestion de projets.
• Capsule CRM vs Freshsales CRM: Capsule CRM privilégie la simplicité dans la gestion des ventes et des contacts, tandis que Freshsales CRM offre une plateforme de vente plus robuste avec des informations alimentées par l'IA et des analyses avancées.
• Capsule CRM vs Salesforce: Capsule CRM est idéal pour les petites et moyennes entreprises à la recherche d'un CRM simple et abordable ; Salesforce est un CRM d'entreprise doté d'une personnalisation et d'une évolutivité étendues pour les grandes organisations.
• Capsule CRM vs Zendesk: Capsule CRM se concentre sur les ventes et la gestion de la relation client, tandis que Zendesk est avant tout une plateforme de service client qui excelle dans les solutions de billetterie et d'assistance.

More of Close CRM

Here’s a brief comparison of Close CRM with these software solutions:

• Close CRM vs Gohighlevel: Close CRM focuses on sales teams with built-in calling and email for efficiency, while GoHighLevel is an all-in-one platform integrating sales, marketing automation, and lead generation.
• Close CRM vs Pipedrive: Close CRM emphasizes robust communication tools and automation for inside sales. At the same time, Pipedrive is known for its intuitive visual sales pipeline management for small to medium businesses.
• Close CRM vs Keap: Close CRM is a sales-focused CRM with built-in calling and email sequences, whereas Keap offers more comprehensive marketing automation and e-commerce integrations.
• Close CRM vs ActiveCampaign: Close CRM excels in streamlined sales processes and communication tools, while ActiveCampaign provides more extensive marketing automation, advanced segmentation, and detailed customer journey tracking.
• Close CRM vs HubSpot: Close CRM is designed for sales teams and prioritizes built-in calling and rapid deal closing, while HubSpot offers a broader suite that encompasses marketing, sales, and customer service.
• Close CRM vs Clickfunnels: Close CRM is a sales-oriented CRM for managing leads and deals; ClickFunnels is a specialized tool for building sales funnels and optimizing conversions.
• Close CRM vs Folk: Close CRM is a sales-focused CRM with robust sales automation and built-in communication, while Folk offers flexible, collaborative contact management with a focus on organization and simple outreach.
• Close CRM vs Instantly: Close CRM provides a comprehensive sales CRM with integrated calling and broader sales automation, while Instantly specializes in high-volume cold email outreach and deliverability.
• Close CRM vs Clickup: Close CRM is a dedicated sales CRM for pipeline management and communication, whereas ClickUp is a versatile work operating system with project management, task organization, and customizable CRM capabilities.
• Close CRM vs Monday CRM: Close CRM is a specialized sales CRM with advanced automation for closing deals. Monday CRM is a visual work OS offering customizable workflows for various business functions, including sales.
• Close CRM vs Insightly: Close CRM is mainly a sales-focused CRM with strong communication tools. At the same time, Insightly offers a broader CRM solution that includes robust project management and more extensive integrations.
• Close CRM vs Freshsales CRM: Close CRM emphasizes sales efficiency with built-in communication and automation. Freshsales CRM provides a comprehensive solution with advanced sales automation and in-depth reporting.
• Close CRM vs Salesforce: Close CRM is a sales engagement platform for SMBs with integrated calling and email, while Salesforce is an extensive, highly customizable enterprise-level CRM with broad sales, marketing, and service capabilities.
• Close CRM vs Zendesk: Close CRM is specifically built for sales teams and has robust calling and email features. At the same time, Zendesk is primarily a customer service platform focused on ticketing and support management.

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