⚡ Verdict rapide :
- Tarification : Bitrix24 starts at $49/organization/month. Agile CRM starts at $8.99 per user.
- Idéal pour : Bitrix24 suits teams that need CRM plus project management. Agile CRM suits small sales and marketing teams.
- Différence principale : Bitrix24 bundles chat, video calls, and tasks. Agile CRM focuses on sales automation et l'automatisation du marketing.
- Notre choix : Bitrix24 for most users. It covers more of your entreprise on a single platform.
Bitrix24 and Agile CRM both sell themselves as all in one CRM tools.
Yet they are built for very different teams.
Bitrix24 is a full workspace for sales, projects, and internal communications.
Agile CRM is a lighter CRM tool built around sales and marketing.
Even the price models differ.
One charges per company, while the other charges per seat.
Aperçu
This Bitrix24 vs Agile CRM comparison covers pricing, key features, and ease of use.
Nous avons examiné la documentation, les pages de tarification et les avis des utilisateurs pour les deux outils.
Nos rédacteurs ont également passé du temps à manipuler chaque plante.
Ces observations figurent dans les sections « Ce que notre équipe a remarqué » ci-dessous.
À la fin, vous saurez quel logiciel CRM vous convient le mieux. entreprise.
Qu'est-ce que Bitrix24 ?
Bitrix24 is a cloud-based platform that mixes CRM, project management, and team chat.
It aims to bring different aspects of your company into one place.
Le CRM Bitrix24 assure le suivi des prospects, des transactions, des contacts et des entreprises.
Teams also get task management, calendars, and online documents.
You can reach it from anywhere, including smartphones and tablets.
Its Home Dashboard puts a search bar, messages, and tasks up front.
It serves petites entreprises, startups, and large enterprises alike.
Watch this quick walkthrough of the platform in action.
Bitrix24
Run sales, projects, and team chat from one dashboard. You pay one flat price for the whole organization.
Tarification de Bitrix24
Bitrix24 charges one flat monthly fee for your whole organization. Most CRM tools bill on a per user basis instead.
| Plan | Prix | Idéal pour |
|---|---|---|
| Basique | 49 $/organisation/mois | Small teams starting with core CRM |
| Standard | 99 $/organisation/mois | Unlimited users with 100 GB of storage |
| Professionnel | 199 $/organisation/mois | Unlimited storage and advanced features |
| Entreprise | 399 $/organisation/mois | Large companies with many departments |
Pricing verified September 2026.
Formule gratuite : The no-cost tier covers up to 12 users and 5 GB of storage. Communication and collaboration tools stay free for unlimited users.
Essai gratuit : You can try the Professional plan free for 30 days.
Garantie de remboursement : Our research didn’t find a published refund policy. Check the terms before you pay.
📌 Note: Annual billing saves 20%, and two-year billing saves 31%. Free users miss out on invoicing and automation rules.
⚠️ Avertissement: Some sources list different tiers, like a $39 Plus plan for 24 users. Our table uses FahimAI’s verified pricing données. Confirm current prices on the Bitrix24 site before buying.
Principaux avantages de Bitrix24
Here’s what makes Bitrix24 worth a look:
- Unified platform: CRM, tasks, docs, and chat live in one workspace. You juggle fewer apps each day.
- Prix forfaitaire : Your bill stays the same as your team grows. Paid plans cover the company, not each seat.
- Outils du projet : Assign tasks, set deadlines, and track progress. Workload tracking shows who is overloaded.
- Flux de travail automatisés : Routine updates and notifications run on their own. Projects keep moving without constant follow-ups.
- Outils de collaboration : Group chats, video calls, and voix calls keep remote teams connected. Real-time co-editing comes built in.
- IA du copilote : Cette IA assistant helps you find features and finish tasks. It softens the learning curve a bit.
- Sécurité: Data sits on Amazon Web Services with SSL encryption. Extranet access lets outside partners join safely.
Ce que notre équipe a remarqué
Notre écrivain signed up for Bitrix24 and explored its CRM and task tools. Here’s what stood out:
Avantages et inconvénients de Bitrix24
✅ Avantages
- Flat monthly price covers your whole team
- CRM, tasks, chat, and docs in one workspace
- Gantt charts and Kanban boards for projects
- 30-day free trial of the Professional plan
❌ Inconvénients
- Courbe d'apprentissage abrupte pour les nouveaux utilisateurs
- Support can be slow to resolve issues
- Some users report bugs and technical glitches
Qu'est-ce que le CRM agile ?
Agile CRM is a cloud-based CRM system for small and medium businesses.
It has been on the market since 2013.
The company says over 15,000 customers use it worldwide.
The platform joins sales, marketing, and customer service in one interface.
That cuts data silos between your sales, marketing, and service processes.
Agile CRM offers a free plan for up to 10 users.
Its low paid plans make it popular with smaller businesses.
Here’s a short video tour of how the dashboard works.
CRM agile
Handle deals, email campaigns, and helpdesk tickets in one place. A no-cost tier covers small teams.
Tarification Agile CRM
Agile CRM prices its paid plans per user, per month. Costs rise as your sales team grows.
| Plan | Prix | Idéal pour |
|---|---|---|
| Gratuit | Gratuit | Startups testing a simple CRM |
| Démarreur | $8.99 | Vendeurs indépendants et petites équipes |
| Régulier | $29.99 | Des équipes en pleine croissance qui ont besoin de plus d'automatisation |
| Entreprise | $47.99 | Larger teams that want every feature |
Pricing verified September 2026.
Essai gratuit : No separate trial showed up in our research. The free tier works as your test drive.
Garantie de remboursement : We didn’t find a published money-back policy.
📌 Note: Each seat is billed separately, so a five-person team pays for five seats. Ask about any setup fee before signing an Enterprise deal.
⚠️ Avertissement: Some users report email delivery rates dropping sharply in recent months. Test your sending results on the free version first.
Principaux avantages d'un CRM agile
Here’s what makes Agile CRM worth a look:
- Automatisation du marketing : Automate follow-ups, lead scoring, and data entry. A drag-and-drop builder makes workflows easy to create.
- Marketing par e-mail : Send campaigns with A/B testing and personalization. Web engagement tracking shows who visits your site.
- Aide à la vente : A visual sales pipeline tracks every deal. Leads can book meetings that sync with Google Calendar or Outlook.
- Ludification des ventes : Leaderboards and badges add friendly competition. Reps get a push to close more deals.
- Helpdesk: Automated ticketing handles customer queries. Service reps see the same customer data as sales.
- Téléphonie intégrée : Make calls and manage email without extra apps. Every conversation logs to the contact.
- Intégrations : Connect third-party software to extend Agile. Web and mobile access let you manage deals remotely.
Ce que notre équipe a remarqué
Our writer opened an Agile CRM account and explored its contact and email tools. Here’s what stood out:
Our writer also recorded a short video from that hands-on session.
Avantages et inconvénients du CRM agile
✅ Avantages
- Formule gratuite pour un maximum de 10 utilisateurs
- Email campaigns with A/B testing built in
- Gamification des ventes avec classements et badges
- Helpdesk ticketing in the same interface
❌ Inconvénients
- Users report unreliable email delivery
- Signalement tools draw heavy criticism
- Bug fixes can take up to two weeks
Comparaison des fonctionnalités
Ready for a closer look at Bitrix24 vs Agile CRM? We’ll compare 11 areas that shape your daily work.
| Fonctionnalité | Bitrix24 | CRM agile |
|---|---|---|
| Prix initial | 49 $/organisation/mois | $8.99 per user |
| Plan gratuit | ✅ Jusqu'à 12 utilisateurs | ✅ Jusqu'à 10 utilisateurs |
| Diagrammes de Gantt | ✅ | ❌ |
| Team Chat & Video Calls | ✅ | ❌ |
| Built-in Office Suite | ✅ | ❌ |
| Créateur de boutique en ligne | ✅ | ❌ |
| Gamification des ventes | ❌ | ✅ |
| Helpdesk Ticketing | ✅ | ✅ |
| Applications mobiles | ✅ | ✅ |
| Idéal pour | Whole-company teams | équipes de vente et de marketing |
1. CRM et gestion des contacts
Bitrix24 : The core CRM stores every contact and company in one database. Choose a simple CRM without leads or a classic CRM with leads. That flexibility helps teams with very different sales habits.
CRM agile : Contact management gives a 360-degree view of each customer. Calls, emails, and deals show up on the contact record. Larger businesses may miss deeper custom fields and data mapping.
2. Lead Management & Companies
Bitrix24 : Web forms capture inbound inquiries and turn them into leads. Each lead moves through your sales funnel until it becomes a deal. Company profiles link related contacts together.
CRM agile : Lead generation runs through forms and landing pages. Lead scoring ranks prospects, so reps call the hottest ones first. Company records group contacts from the same business.
3. Pipeline des ventes et transactions
Bitrix24 : Deals move across drag-and-drop stages in your sales pipeline. You can spot stuck deals at a glance. It keeps the sales process visible to everyone involved.
CRM agile : A visual pipeline tracks deals and opportunities. Sales forecasting shows what revenue may close soon. Leaderboards push reps to move deals faster.
4. Gestion des tâches et des projets
Bitrix24 : Its project management tools include deadlines, Gantt charts, and Kanban boards. Workload and time tracking show where hours really go. Few CRM platforms go this deep on managing projects.
CRM agile : You get basic project tracking and an online calendar. Leads can book meetings straight onto Google Calendar or Outlook. There are no Gantt charts or advanced task views.
⚠️ Avertissement: If projects matter more than sales, Agile CRM will feel limited. You’d need a separate task tool.
5. Automatisation des flux de travail
Bitrix24 : Its automation features send updates, reminders, and notifications on their own. Rules can move deals or assign tasks without manual clicks. Free accounts can’t use it, though.
CRM agile : Sales automation covers follow-ups, lead scoring, and data entry. The drag-and-drop builder lets you design sequences visually. It suits teams new to automation.
6. Outils marketing
Bitrix24 : A site builder handles landing pages and online stores with a product catalog. You can launch marketing campaigns right from the CRM. It works as an ecommerce CRM for small shops.
CRM agile : Marketing is where this tool shines. Marketing teams can run email, réseaux sociaux, and mobile campaigns together. Web engagement tracking and personalization help each message land.
7. Communication & Collaboration
Bitrix24 : This works like a full communications platform. Chat, video conferencing, and voix calls are built in. The activity stream shares company news, but updates are easy to miss.
CRM agile : The focus is on talking to customers, not coworkers. Built-in telephony and email tracking log every conversation. You won’t find internal communications tools like team chat.
8. Customer Service & HR
Bitrix24 : The contact center pulls chats, calls, and form messages into one queue. HR tools add an employee directory and a company structure chart. It covers people inside and outside the business.
CRM agile : The helpdesk turns support requests into tickets automatically. A knowledge base lets customers find answers on their own. There are no HR or employee tools.
9. Documents & Reporting
Bitrix24 : A built-in office suite creates documents, spreadsheets, and présentations. Teams can upload files, co-edit live, and track versions. Shared dashboards help you generate reports on sales management in real time.
CRM agile : Reports and analytics cover deals, campaigns, and revenue generated. Some users call the reporting tools poorly configured. There’s no built-in document editor.
10. Facilité d'utilisation
Bitrix24 : The user interface looks polished, but so many features overwhelm new users. A help button and Co-Pilot point you to support resources. Hiding unused menu items also cuts the clutter.
CRM agile : This one feels more user friendly out of the box. Some reviewers found setup incredibly easy compared to Infusionsoft. The email template builder looks nice but feels rigid.
💡 Conseil de pro : Plan a short training session before rolling out Bitrix24. Its complexity means employees need time to learn it.
11. Tarification et coût
Comparons les plans tarifaires côte à côte.
| Étage | Bitrix24 | CRM agile |
|---|---|---|
| Entrée | Basic: $49/organization/month | Gratuit : Gratuit |
| Second | Standard: $99/organization/month | Starter: $8.99 |
| Third | Professional: $199/organization/month | Regular: $29.99 |
| Haut | Enterprise: $399/organization/month | Enterprise: $47.99 |
Bitrix24 : The flat price gets cheaper per person as your team grows. The professional plan unlocks unlimited storage for larger teams. Annual billing trims the cost further.
CRM agile : Each login adds to the monthly bill. That saves money when only a few people need access. Costs climb as the team grows.
Différents scénarios
| Si vous avez besoin | Choisir | Pourquoi |
|---|---|---|
| Low cost for 1-3 users | CRM agile | Per-user pricing stays small |
| One bill for a big team | Bitrix24 | Flat price per organization |
| Gestion de projet | Bitrix24 | Timeline views and workload tracking |
| campagnes de marketing par e-mail | CRM agile | A/B testing and personalization |
| Internal chat and video | Bitrix24 | Full collaboration suite included |
| Fast setup for beginners | CRM agile | Simpler, lighter interface |
💰 Votre budget
Agile CRM costs less when only a few people need logins. Bitrix24 pulls ahead once your team grows, since the price stays flat.
🔌 Votre pile technologique
Bitrix24 can replace separate chat, file sharing, and task apps. Agile CRM connects to third-party tools and syncs with Google Calendar.
📈 Votre processus de vente
Pick Agile CRM if email campaigns and lead scoring drive your sales. Pick Bitrix24 if closing deals takes teamwork across departments.
🎓 Votre niveau d'expérience
Beginners will find Agile CRM quicker to learn. Bitrix24 rewards patience, but expect a few weeks of adjustment.
🆓 Essais et démos gratuits
Start with Bitrix24’s free tier or its 30-day Professional trial. Load real contacts into Agile CRM before paying anything.
🛟 Options d'assistance
Bitrix24 has video tutorials and webinars, but support tickets can drag. Agile CRM reviews swing between great support and two-week bug fixes.
Guide de changement
Vous utilisez déjà l'un de ces outils ? Voici à quoi vous attendre si vous en changez.
🔄 Switching from Bitrix24 to Agile CRM?
✅ Ce que vous y gagnerez :
- Email marketing with A/B testing
- Gamification des ventes avec classements et badges
- A simpler interface for new reps
❌ Ce que vous perdrez :
- Timeline and project boards
- Team chat, video calls, and the activity feed
- The built-in office suite and store builder
📋 Comment changer :
- Export contacts, deals, and companies from Bitrix24 as CSV files.
- Create an Agile CRM account at no cost.
- Import the CSV, map fields, and rebuild your pipeline stages.
🔄 Switching from Agile CRM to Bitrix24?
✅ Ce que vous y gagnerez :
- Full task and project tracking
- Internal chat, video calls, and shared drives
- One flat price for your whole company
❌ Ce que vous perdrez :
- Gamified leaderboards for reps
- Low per-seat pricing for tiny teams
- A quicker, lighter setup
📋 Comment changer :
- Export your Agile CRM contacts and deals to CSV.
- Start Bitrix24’s 30-day Professional trial.
- Import your data, then set up automation rules and user roles.
Ce que notre analyse n'a pas couvert
This comparison focused on small and medium sized businesses using cloud plans. We didn’t test in person onboarding, API access, or LinkedIn syncing. Google Analytics tracking on Bitrix24 sites wasn’t checked either.
Data rules for teams in the European Union weren’t part of this review. Our notes reflect the September 2026 versions of both tools. Large enterprises with custom needs may see things differently.
Verdict final
| Catégorie | Gagnant |
|---|---|
| 💰 Tarifs pour les petites équipes | CRM agile |
| 🚀 Fonctionnalités principales | Bitrix24 |
| 📋 Gestion de projet | Bitrix24 |
| 📣 Automatisation du marketing | CRM agile |
| 🤝 Collaboration | Bitrix24 |
| 👶 Facilité d'utilisation | CRM agile |
| 🛟 Fiabilité | Bitrix24 |
| 🏆 Vainqueur toutes catégories | Bitrix24 |
🏆 WINNER: BITRIX24
Bitrix24 wins 4 out of 7 categories.
Idéal pour : Growing teams, project-heavy companies, and remote teams
Bitrix24 and Agile CRM solve different problems. Bitrix24 is one workspace for CRM, projects, and team communication. Agile CRM is a lighter solution for managing customer relationships through sales and marketing.
Agile CRM is a solid pick for tiny teams chasing leads by email. Its no-cost tier and low starting price earn praise as a great price. But reported email delivery and reporting problems are hard to ignore.
Want an all in one platform for your whole company? Bitrix24 is the better choice. Expect a learning curve. The payoff is fewer apps and one predictable bill.
Comparaison de Bitrix24
Here’s how Bitrix24 stacks up against other CRM platforms:
Bitrix24 gagne sur : Flat pricing, project timelines, and built-in video calls.
HubSpot l'emporte sur : Easier onboarding, deeper marketing automation, and a bigger app marketplace.
Bitrix24 gagne sur : An office suite, video meetings, and unlimited users on Standard.
Zoho CRM l'emporte sur : More customization options, stronger analytics, and per-user plans.
Bitrix24 gagne sur : Lower total cost, included collaboration tools, and a store builder.
Salesforce victoires sur : Advanced lead management, deep customization, and a huge add-on marketplace.
Want a wider view? This video walks through more Alternatives à Bitrix24.
Comparaison plus poussée des solutions CRM agiles
Here’s how Agile CRM holds up against similar tools:
CRM agile vs Gardez
Agile CRM l'emporte sur : A 10-user free plan, lower entry price, and quicker setup.
Keap gagne sur : Built-in invoices and payments, advanced campaigns, and texte commercialisation.
CRM agile vs ActiveCampaign
Agile CRM l'emporte sur : Built-in helpdesk, sales gamification, and a free tier.
ActiveCampaign remporte la victoire sur : Deeper automation paths, more integrations, and SMS inside automations.
Agile CRM l'emporte sur : A far smaller bill, a free tier, and faster onboarding.
Salesforce l'emporte sur : Custom objects, enterprise-scale reporting, and thousands of AppExchange apps.
Curious about other options? This video covers more Alternatives agiles au CRM.
Foire aux questions
Bitrix24 est-il vraiment gratuit ?
Yes, a free plan covers up to 12 users with 5 GB of storage. It skips invoicing and automation rules. Paid plans start at $49/organization/month.
Bitrix24 est-il sûr à utiliser ?
It uses several layers of protection. Data is hosted on Amazon Web Services with SSL encryption. Extranet access lets you work with outside partners safely.
Agile CRM est-il vraiment gratuit ?
Yes. The free tier supports up to 10 users with core contact and deal tools. Paid plans start at $8.99 per user when you need more.
Quelles sont les limitations de la version gratuite de Bitrix24 ?
CRM access is capped at 12 users and 5 GB of storage. Invoicing and workflow automation are locked. Chat and collaboration tools stay free for unlimited users.
Combien coûte généralement un logiciel CRM ?
Prices vary by features and team size. Agile CRM runs $8.99 to $47.99 per user. Bitrix24 charges a flat $49 to $399 per organization monthly.
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