⚡ Verdict rapide :
- Tarification : GoTo Resolve paid plans start at $23.75/month. ISL Online starts at $16.90/month.
- Idéal pour : GoTo Resolve suits teams that want ticketing plus remote support. ISL Online fits regulated industries that need pure accès à distance.
- Différence principale : GoTo Resolve is an all in one IT platform with conversational ticketing. ISL Online focuses on secure remote desktop software.
- Notre choix : GoTo Resolve for most teams, thanks to its wider support capabilities and built-in automation.
Both GoTo Resolve and ISL Online promise fast remote support.
But they solve two different problems for IT teams.
GoTo Resolve (now also branded LogMeIn Resolve) bundles ticketing, remote access, and endpoint protection.
ISL Online keeps things lean with secure remote desktop and unattended access.
This guide breaks down pricing, features, and security for both.
By the end, you will know which tool fits your support team.
Aperçu
This GoTo Resolve vs ISL Online comparison covers pricing, core features, and ease of setup.
We also look at security, mobile device support, and who each tool serves best.
Our sources include official documentation, published pricing pages, and user reviews.
Nos rédacteurs ont également passé du temps à tester concrètement les deux plateformes.
Ces observations figurent dans les sections « Ce que notre équipe a remarqué » ci-dessous.
Qu'est-ce que GoTo Resolve ?
GoTo Resolve est un tout-en-un Gestion informatique suite for support teams.
Il combine l'assistance à distance, la gestion des tickets et gestion des terminaux dans une seule application.
The tool replaced the older GoTo Assist product and now also carries the LogMeIn Resolve name.
Employees can submit and follow up on a request straight from Microsoft Teams.
A zero-trust security model asks each user to create personal signature keys.
🏆 Gagnant : GoTo Resolve
Remote support, ticketing, and endpoint protection in one platform. Built for small and midsize teams that want to fix issues quicker.
GoTo Resolve Tarification
Here is what GoTo Resolve costs in 2026. Let us break it down by plan.
| Plan | Prix | Idéal pour |
|---|---|---|
| Démarreur | 23,75 $/mois | Petites équipes débutantes |
| Croissance | 44,75 $/mois | Growing IT teams |
| Avancé | 63,75 $/mois | Multi-agent support teams |
| Complet | 75 $/mois | Full endpoint management |
Prix vérifiés en avril 2026.
Essai gratuit : Yes. GoTo Resolve offers a 14-day free trial with no credit card required.
Free package: A limited free plan supports up to three agents, three devices, and three remote-control sessions per month.
📌 Note: You can add more agents and devices for an extra fee at the billing stage. Higher tiers unlock automation and endpoint protection.
⚠️ Note sur les prix : These figures come from the CSV pricing database. Some third-party sources list older Basic and Standard tiers at $79 and $190 per month billed annually. Always confirm current rates on the vendor billing page before you buy.
Principaux avantages de GoTo Resolve
Here is what makes GoTo Resolve worth a look:
- Billetterie conversationnelle : Users create support tickets through Microsoft Teams and Slack. This simplifies how they receive requests and triage problems.
- Plateforme tout-en-un : Remote support, ticketing, and endpoint management sit in one app. Centralizing tools improves how the support team works.
- Sécurité Zero Trust : Personal signature keys protect access. Two factor authentication adds another layer for new users.
- Soutien proactif : Automated patch management and self-healing alerts fix issues before they escalate. This is proactive support in action.
- AI Assistance (GoPilot): Real-time troubleshooting advice can detect and resolve endpoint issues on demand.
- Protection des terminaux : Built-in antivirus and background device management keep remote devices safe without disrupting the user.
Ce que notre équipe a remarqué
Notre écrivain signed up for GoTo Resolve and ran everyday remote support tasks. Here is what stood out during that hands-on time:
Avantages et inconvénients de GoTo Resolve
✅ Avantages
- Gestion des tickets conversationnels via Microsoft Teams et Slack
- All in one platform with automation and endpoint protection
- Sécurité Zero Trust avec clés de signature personnelle
- Free package for up to three agents and three devices
❌ Inconvénients
- Can feel pricey compared to lean remote access tools
- Some users report the site loading slowly on EU links
- Adding agents and devices raises the monthly cost
Qu'est-ce que ISL Online ?
ISL Online is remote desktop software for secure remote access.
It lets IT professionals see and control a computer from thousands of miles away.
Technicians start a remote session through the ISL Light app.
The ISL AlwaysOn app handles unattended access to unattended computers.
The company has kept a breach-free record for 22 years, which appeals to regulated industries.
ISL en ligne
A lightweight remote desktop tool with strong security. Trusted by over 5000 businesses for secure remote access.
Tarification en ligne ISL
Here is what ISL Online costs in 2026. The pricing structure is simple.
| Plan | Prix | Idéal pour |
|---|---|---|
| Essai gratuit | 0,00 $ pendant 15 jours | Test de toutes les fonctionnalités principales |
| Démarreur | 16,90 $/mois | Solo IT professionals |
| Standard | 34,90 $/mois | petites équipes de soutien |
| Prime | 54,90 $/mois | Regulated industries needing SSO |
Prix vérifiés en avril 2026.
Essai gratuit : Yes. The 15-day trial covers all essential features except multi-session and premium phone support.
Enterprise plans: ISL Online also offers enterprise plans and a Pay Per Use option for teams with heavy demand.
📌 Note: Licensing is based on concurrent connections. Every tier allows unlimited users and devices with no per-seat caps.
⚠️ Avertissement: The Starter plan skips SSO and premium support. Health care and finance teams that need SSO/SAML should budget for the Premium plan.
Principaux avantages d'ISL Online
Here is why teams pick ISL Online:
- Maximum Security: AES-256 encryption and two factor authentication protect every connection. This suits regulated industries with sensitive information.
- Utilisateurs illimités : All plans allow unlimited licensed users and managed devices. Fees do not climb as your team grows.
- Lightweight App: The client app is around 600kb. This makes setup fast and keeps performance smooth.
- Private Cloud: Teams can host a managed private cloud on-site. This gives full control over données.
- Multiplateforme : ISL Online runs on Windows, Mac, and Linux. It also supports Android and iOS appareils.
- Assistance par chat en direct : Human-operated live chat is open to all users, even during the trial period.
Ce que notre équipe a remarqué
Our writer set up ISL Online and tested both attended and unattended sessions. Here is what stood out:
ISL Online : avantages et inconvénients
✅ Avantages
- AES-256 encryption with a breach-free 22-year record
- Unlimited users and devices on every plan
- Lightweight 600kb client for fast setup
- Live chat support open to trial users too
❌ Inconvénients
- No built-in ticketing or conversational ticketing
- Certains utilisateurs signalent des temps de réponse du support plus longs.
- Fewer built-in automation and endpoint protection tools
Comparaison des fonctionnalités
Ready to dig into GoTo Resolve vs ISL Online feature by feature?
We compare ten key areas so you can match each tool to your needs.
| Fonctionnalité | GoTo Resolve | ISL en ligne |
|---|---|---|
| Prix initial | 23,75 $/mois | 16,90 $/mois |
| Plan gratuit | ✅ (3 agents) | ❌ (essai uniquement) |
| Billetterie conversationnelle | ✅ | ❌ |
| Accès sans surveillance | ✅ | ✅ |
| Protection des terminaux | ✅ | ❌ |
| Image de marque personnalisée | ❌ | ✅ |
| Utilisateurs illimités | ❌ | ✅ |
| Cloud privé | ❌ | ✅ |
| Idéal pour | All in one IT support | Accès distant sécurisé |
1. Remote Support Sessions
GoTo Resolve : Technicians launch a remote support session from a web browser with no download. Multiple technicians can join one remote session using a nine-digit access code. They can view multiple monitors and share control during support sessions. A desktop app is also on hand for technicians who assist customers and clients each day.
ISL en ligne : ISL Online offers remote support through the ISL Light app. It provides remote support with file sharing, audio and video calls, and messaging during a remote session. Technicians get full control of remote computers once the client end approves. Screen sharing lets the remote user watch each step. It can provide remote support to a machine at home or in the office.
2. Conversational Ticketing and Help Desk
GoTo Resolve : This is where GoTo Resolve pulls ahead. Conversational ticketing lets users create tickets through Microsoft Teams and Slack. The helpdesk system supports ticket creation, drag-and-drop management, and progress tracking. This helps the support team receive requests and fix issues quicker.
ISL en ligne : ISL Online does not include a ticketing system. It focuses on the remote access and remote control side of support. Teams that need ticketing usually pair it with a separate help desk tool.
3. Sécurité et chiffrement
GoTo Resolve : GoTo Resolve uses a zero-trust security model. Each user creates personal signature keys for access. Two factor authentication protects new users, giving admin rights holders extra peace of mind over sensitive data.
ISL en ligne : ISL Online brings AES-256 end-to-end encryption, two factor authentication, and user access management. Security fine-tuning and device permissions give admins full control. Its maximum security setup fits regulated industries that handle sensitive information.
⚠️ Avertissement: Both tools are secure, but only ISL Online publishes a 22-year breach-free record. For health care and finance, that track record can settle a buying decision.
4. Endpoint Protection and Automation
GoTo Resolve : GoTo Resolve adds endpoint protection with built-in antivirus. Proactive IT automation handles patch management and self-healing alerts. AI Insights detect system anomalies and resolve issues before a ticket is even needed.
ISL en ligne : ISL Online centers on remote assistance rather than endpoint management. It has fewer automation and endpoint protection tools. Teams that want built-in antivirus and patching will find GoTo Resolve a better match.
5. Prise en charge des appareils mobiles
GoTo Resolve : GoTo Resolve supports Windows, Mac, Androïde, and iOS. Mobile device management is built in. Users can grant a technician permission to access a mobile device camera for support.
ISL en ligne : ISL Online offers mobile device support for Android and iOS devices too. Its mobile support pairs with Windows, Mac, and Linux desktops. Android devices connect with a short session code. This cross-platform reach helps mixed IT environments.
6. Transfert de fichiers
GoTo Resolve : GoTo Resolve allows file transfer during remote support sessions. There is no limit on file type or size. This makes it easy to install patches or move a large file mid-session.
ISL en ligne : ISL Online includes an easy file transfer tool and a file manager. You can move a file between connected computers to share documents or install programs. Both tools handle file transfer well.
7. Intégrations
GoTo Resolve : GoTo Resolve integrates with Slack and Microsoft Teams for ticket submission and support sessions. Powerful integrations let an organization start a remote session straight from Teams. This keeps the support workflow inside tools your employees already use.
ISL en ligne : ISL Online offers RDP tunneling without a VPN and integrations for admin workflows. It leans on its own apps rather than deep chat integrations. For pure remote access, that focus keeps things simple.
8. Accès sans surveillance
GoTo Resolve : GoTo Resolve enables background device management on unattended devices. Technicians run routine maintenance without disrupting the user. This background capacité keeps devices patched overnight across remote devices.
ISL en ligne : ISL Online handles unattended access through the ISL AlwaysOn app. It reaches unattended remote computers and unattended machines even when no one is present. Administrative mode gives technicians administrator rights for deeper fixes.
9. Custom Branding and Administration
GoTo Resolve : GoTo Resolve keeps a simple, intuitive interface for technicians and end users. Its onboarding center helps new users get started fast. Branding options are lighter than ISL Online here.
ISL en ligne : ISL Online adds custom branding and standard customization for client machines. Administration tools cover user management and session recording. Session recording and session links help IT professionals audit each session. An access password and device permissions guard access. These unique features give admins deeper control.
10. Tarification et coût
Let us compare the pricing structure side by side.
| Plan | GoTo Resolve | ISL en ligne |
|---|---|---|
| Essai gratuit | 14 jours, sans carte | 15 jours |
| Entrée | 23,75 $/mois | 16,90 $/mois |
| Milieu | 44,75 $/mois | 34,90 $/mois |
| Plus haut | 63,75 $/mois | 54,90 $/mois |
| Haut | 75 $/mois | Entreprise / Personnalisé |
GoTo Resolve : Paid plans start at $23.75/month and are billed annually. You get an all in one platform with ticketing, automation, and endpoint protection. The price is higher, but you pay for more support capabilities in one place. It gives you the ability to manage software and hardware from one console.
ISL en ligne : ISL Online starts lower at $16.90/month with unlimited users on every tier. Its licensing is based on concurrent connections, so cost stays flat as your team grows. For pure remote access, it is the cheaper entry point.
Différents scénarios
| Si vous avez besoin | Choisir | Pourquoi |
|---|---|---|
| prix d'entrée le plus bas | ISL en ligne | À partir de 16,90 $/mois |
| Ticketing + support | GoTo Resolve | Billetterie conversationnelle intégrée |
| Regulated industries | ISL en ligne | AES-256 and breach-free record |
| Protection des terminaux | GoTo Resolve | Antivirus et correctifs intégrés |
| Utilisateurs illimités | ISL en ligne | No per-seat caps |
| Plateforme tout-en-un | GoTo Resolve | One app for the whole team |
💰 Votre budget
ISL Online wins on entry price and flat, per-connection cost. GoTo Resolve costs more but folds several tools into one platform.
🔌 Votre pile technologique
If your team lives in Microsoft Teams, GoTo Resolve fits neatly. If you need cross-platform reach across Windows, Mac, and Linux, ISL Online covers it.
🛠️ Votre style de soutien
GoTo Resolve suits full-service help desks that manage tickets and devices. ISL Online suits teams that just need to connect and control quickly.
🎓 Votre niveau d'expérience
Both keep a user friendly, intuitive interface. ISL Online is quick to launch. GoTo Resolve rewards teams that use its great features and extra features.
🆓 Essais et démos gratuits
Try both before you buy. GoTo Resolve gives a 14-day trial with no card. ISL Online offers a 15-day trial period with nearly all features.
🛟 Options d'assistance
GoTo Resolve offers 24/7 customer support by email, chat, and phone on paid plans. Both offer support for technical issues and connection issues. ISL Online opens live chat to every user, so you can receive support fast even on a trial.
Guide de changement
Vous utilisez déjà l'un de ces outils ? Voici ce à quoi vous pouvez vous attendre si vous changez.
🔄 Switching from GoTo Resolve to ISL Online?
✅ Ce que vous y gagnerez :
- Lower entry price and unlimited users
- A lightweight app and private cloud option
- Custom branding for client machines
❌ Ce que vous perdrez :
- Billetterie conversationnelle au sein de Microsoft Teams
- Protection antivirus et des terminaux intégrée
- Gestion automatisée des correctifs
📋 Comment changer :
- Export your device list from GoTo Resolve
- Create an ISL Online account and install ISL Light
- Set up ISL AlwaysOn on your unattended machines
🔄 Switching from ISL Online to GoTo Resolve?
✅ Ce que vous y gagnerez :
- Conversational ticketing and a full help desk
- Endpoint protection with built-in antivirus
- Proactive automation and AI insights
❌ Ce que vous perdrez :
- Utilisateurs illimités dans tous les forfaits
- The managed private cloud option
- Custom branding and Linux desktop support
📋 Comment changer :
- Note your active concurrent connections in ISL Online
- Create a GoTo Resolve account and set signature keys
- Connect Microsoft Teams and add your agents
Ce que notre analyse n'a pas couvert
This comparison focused on small and midsize IT teams. We did not test large enterprise plans, deep API workflows, or bulk licensing for hundreds of seats. Our notes reflect the April 2026 versions, so features may change. If you manage a huge fleet of remote devices, your priorities may differ from what we covered here.
Verdict final
| Catégorie | Gagnant |
|---|---|
| 💰 Tarification | ISL en ligne |
| Billetterie 🎫 | GoTo Resolve |
| 🔒 Sécurité | ISL en ligne |
| 🛡️ Protection des terminaux | GoTo Resolve |
| 🤖 Automatisation | GoTo Resolve |
| 👶 Facilité d'utilisation | Cravate |
| 🏆 Vainqueur toutes catégories | GoTo Resolve |
🏆 GAGNANT : GOTO RESOLVE
GoTo Resolve wins three of six categories in this comparison.
Idéal pour : All in one IT support, conversational ticketing, endpoint protection
GoTo Resolve and ISL Online serve two different buyers. GoTo Resolve is an all in one IT platform that blends ticketing, remote support, and endpoint management.
ISL Online is a lean remote desktop tool with strong security and a low starting price. It is a great tool for regulated industries that just need secure remote access.
If you only want to connect and control remote computers, ISL Online is the better value. If you want ticketing, automation, and endpoint protection in one app, GoTo Resolve is the stronger pick for most support teams.
Comparaison de GoTo Resolve
Voici comment GoTo Resolve se compare aux autres outils d'assistance à distance :
GoTo Resolve vs TeamViewer
GoTo Resolve l'emporte sur : conversational ticketing, a free package for three agents, simpler billing
TeamViewer l'emporte sur : broader device reach, deeper advanced features, larger app suite
GoTo Resolve vs AnyDesk
GoTo Resolve l'emporte sur : built-in ticketing, endpoint protection, Microsoft Teams integration
AnyDesk l'emporte sur : lower price, lightweight setup, fast raw connection speed
GoTo Resolve l'emporte sur : all in one management, proactive automation, conversational ticketing
Splashtop victoires sur : cheaper unattended access, strong high-resolution streaming, simple pricing
Comparaison d'ISL Online
Here is how ISL Online stacks up against other remote access tools:
ISL Online gagne sur : flat per-connection pricing, a lighter 600kb client, live chat for trial users
TeamViewer l'emporte sur : a wider app suite, more third-party integrations, broader brand recognition
ISL Online gagne sur : private cloud hosting, unlimited users, RDP tunneling without a VPN
RealVNC Connect l'emporte sur : tighter per-device pricing, mature mobile apps, simple licensing for solo users
ISL Online gagne sur : AES-256 with a breach-free record, session recording, custom branding
RemotePC l'emporte sur : lower annual cost for individuals, simple onboarding, generous device counts
Foire aux questions
Que fait GoTo Resolve ?
GoTo Resolve is an all in one IT management suite. It combines remote support, conversational ticketing, and endpoint management so a support team can fix issues quicker from one app.
GoTo Resolve est-il gratuit ?
Yes, in a limited way. A free package supports up to three agents, three devices, and three remote-control sessions per month. There is also a 14-day free trial with no card.
Combien coûte GoTo Resolve ?
Paid GoTo Resolve plans start at $23.75/month billed annually. Higher tiers add automation and endpoint protection. You can add more agents and devices for an extra fee.
isonline est-il sûr ?
Yes. ISL Online uses AES-256 encryption, two factor authentication, and access management. It has held a breach-free record for 22 years, which suits regulated industries with sensitive information.
Quel est le bureau à distance le plus sûr ?
Both are secure. ISL Online stands out for maximum security with AES-256 and a long breach-free record. GoTo Resolve counters with a zero-trust model and personal signature keys.
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