📊 Nuestros resultados de las pruebas:
- 🎯 Gestión de contactos: Salesforce delivers a complete view of every customer with activity history vs Agile CRM’s contact cards — Salesforce gana
- ⚡ Automatización de ventas: Salesforce’s point-and-click interface beats Agile CRM’s drag-and-drop workflow constructor on depth — Salesforce gana
- 💰 Price for Small Businesses: Agile CRM free version (10 users) vs Salesforce’s $25/user account minimum — El CRM ágil triunfa
- 🔌 Integration Apps: Salesforce AppExchange (5,000+ apps including QuickBooks) vs Agile CRM’s smaller library — Salesforce gana
- 📊 Informes y análisis: Salesforce’s Tableau-powered dashboards vs Agile CRM’s standard reports — Salesforce gana
Choosing between Salesforce vs Agile CRM comes down to a single pregunta.
Do you need a best-in-class enterprise CRM or an affordable all in one CRM for small negocio growth?
Both platforms manage contacts, deals, marketing, and customer service.
But they target very different businesses with very different budgets.
Salesforce is the world’s mejor CRM and the market leader in customer relationship management.
Agile CRM is a great price option for small and medium businesses needing sales, marketing, and service in one tool.
We tested both platforms for 4 weeks. Here’s the honest verdict.
Descripción general
We compared Salesforce vs Agile CRM across eight categories that matter most to buyers.
We tested contact management, sales automation, marketing automation, and reporting.
We also looked at pricing, integrations, AI features, and customer support.
Salesforce won six categories. Agile CRM won two. The full breakdown is below.
¿Qué es Salesforce?
Salesforce is a leading AI-powered, cloud-based customer relationship management platform delivered as a SaaS service.
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California.
It was founded in February 1999 by co founder and former Oracle executive Marc Benioff. The company made its initial public offering in 2004.
Salesforce offers products and services for businesses of all sizes, from startups to large companies.
Salesforce products include Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Each one solves a specific part of customer success.
It is the 61st largest company in the world by market cap, valued near US$153 billion as of September 2022.
Salesforce became the world’s largest enterprise software firm in 2022 and has been a Dow Jones Industrial Average component since 2020.
Fuerza de ventas
Salesforce is consistently ranked the #1 CRM by IDC. It gives your salesforce team a complete view of customers, automates work, and scales as your negocio crece.
Precios de Salesforce
Salesforce pricing is tiered and generally higher than other CRM tools on the market.
Here’s the cost breakdown for 2026:
| Plan | Precio | Mejor para |
|---|---|---|
| Lo esencial | $25/usuario/mes | Small businesses starting out |
| Profesional | 75 dólares por usuario al mes | Equipos de ventas en crecimiento que necesitan un CRM completo |
| Empresa | $150 por usuario al mes | Larger clients with advanced needs |
Pricing verified March 2026.
Prueba gratuita: Salesforce offers a 30-day free trial. No credit card required to get started.
Garantía de devolución de dinero: Salesforce does not advertise a standard money-back guarantee. Review the terms before signing up.
📌 Nota: All Salesforce plans are billed annually. Add ons like Einstein AI, Data Cloud, and extra storage increase the total cost. Higher tiers unlock collaborative forecasting and 24/7 customer support.
⚠️ Advertencia: Salesforce’s pricing structure can be complex. Some products require a quote. Costs escalate quickly with customizations and add ons, so request a full quote before signing.
Principales ventajas de Salesforce
Here’s why Salesforce remains the best bet for most businesses:
- Market Leader for 20+ Years: Salesforce is consistently ranked the #1 CRM by IDC. It has a longer list of integrations than any other CRM platform.
- Einstein AI y Agentforce: Salesforce’s groundbreaking ai innovation includes the ai agent platform Agentforce. It automates tasks and personalizes customer experiences across every channel.
- Mercado de AppExchange: Launched in 2006, AppExchange has grown to over 5,000 apps. You can integrate QuickBooks, Zendesk, MailChimp, SAP, Oracle, and more.
- Complete View of Customers: Salesforce takes advantage of business data from every source. You see activity history, key contacts, and communications in one account view.
- Nube de datos en tiempo real: Data Cloud is a “data lakehouse” that unifies real-time data across systems. Paired with Tableau, it drives high-accuracy sales forecasting.
- Diseñado para el crecimiento: Salesforce technology supports the way you work now and scales as your business grows. Reports show a 30% lift in employees’ productivity and 33% improvement in CSAT.
- Customer Company Vision: Salesforce’s chief digital officer role and ai commitments support enterprise transformation. Sneak peek features are released through Customer 360 updates.
Ventajas y desventajas de Salesforce
✅ Ventajas
- Market leader and best CRM for enterprise needs
- Einstein AI plus the Agentforce ai agent platform
- AppExchange offers 5,000+ apps and access to integration templates
- Scales from startups to large enterprise infrastructure
- Deep customization options including custom fields and email templates
❌ Contras
- High cost starting at $25/user, billed annually
- Often overkill for smaller businesses and very pequeña empresa equipos
- Add ons and training increase total costs quickly
- Steeper learning curve than simpler CRM software
¿Qué es Agile CRM?
Agile CRM is a cloud-based, all in one crm system designed for small and medium businesses.
It combines sales automation, marketing automation, and customer service in one platform.
Agile CRM has been in operation since 2013. It serves over 15,000 customers globally and is recognized as a leader by G2 Crowd.
The platform is built to make marketing and sales lifecycles more efficient. It’s available on the cloud, with offices in India y Filipinas.
Agile CRM is suitable for businesses of all shapes and sizes — but it shines as an ecommerce crm for small businesses on a tight budget.
Agile CRM offers a free version for up to 10 users. There is no setup fee to start.
CRM ágil
Agile CRM packs sales, marketing, and support into one affordable tool. Easy setup and great support make it ideal for small businesses without a big software budget.
Precios de CRM ágil
Agile CRM’s pricing is designed to be competitive for small and medium businesses.
Here’s the full breakdown for 2026:
| Plan | Precio | Mejor para |
|---|---|---|
| Gratis | Gratis (hasta 10 usuarios) | Startups and solopreneurs |
| Motor de arranque | 8,99 dólares por usuario al mes | Small business teams needing automation |
| Regular | 29,99 dólares por usuario al mes. | Equipos de marketing en crecimiento |
| Empresa | 47,99 dólares por usuario al mes. | Empresas de mayor tamaño que necesitan asistencia avanzada |
Pricing verified March 2026.
Prueba gratuita: Yes — the free plan is permanent. It covers up to 10 users with core CRM features at no cost.
Garantía de devolución de dinero: Agile CRM does not publish a money-back guarantee policy. Check current terms before billing kicks in.
📌 Nota: Free plans include contact management, deals, and basic tasks. Paid tiers unlock email marketing, landing pages, custom fields, web engagement tracking, and the knowledge base.
⚠️ Advertencia: Some users report email deliverability has dropped significantly. The mail system may go weeks without working. Test email sending and your sales process carefully before upgrading.
Principales ventajas de un CRM ágil
He aquí por qué Agile CRM destaca para las pequeñas empresas:
- Free Version for 10 Users: Agile CRM offers one of the most generous free plans on the market. Small business owners get real CRM features at zero billing cost.
- All in One CRM Platform: Sales, marketing, and customer service live in one site. Agile CRM combines sales marketing and service functions, reducing data silos.
- Sales Enablement & Gamification: Built-in leaderboards and badges encourage competition among sales team members. This drives revenue generated per rep.
- Marketing Automation Tools: Create automated email campaigns, A/B tests, landing pages, and lead scoring. The tools rival more expensive platforms.
- Contact Management with 360° View: Agile CRM’s contact management system provides a complete view of customer interactions. Track customer queries, deals, and history in one screen.
- Built-In Telephony & Calendar: Make calls and let leads book meetings on your calendar. It syncs with Google Calendar or Outlook automatically.
- Fácil configuración: Agile CRM is faster to set up than Infusionsoft, which can take months of training. Most teams get going in hours.
Ventajas y desventajas de Agile CRM
✅ Ventajas
- Free version available for up to 10 users
- All in one CRM combining sales, marketing, and service
- Sales gamification and a clear sales pipeline view
- Great price starting at $8.99/user/month with no setup fee
- Easy setup and great support for small teams
❌ Contras
- Email deliverability has halved twice in recent months for some users
- Reporting tools are awful and poorly configured per user reviews
- Bug fixes can take up to 2 weeks to address
- Limited customization for larger enterprise infrastructure needs
Comparación de características
Ready to dive into a detailed Salesforce vs Agile CRM comparison? We’ll cover the features that matter most to most businesses.
Here’s the summary first, then a deep look at each category.
| Característica | Fuerza de ventas | CRM ágil |
|---|---|---|
| Precio inicial | $25/usuario/mes | Gratis (precio original: 8,99 $) |
| Versión gratuita | ❌ | ✅ (hasta 10 usuarios) |
| Gestión de contactos | ✅ Complete view | ✅ 360° view |
| Automatización de marketing | ✅ Marketing Cloud | ✅ Built-in tools |
| Gamificación de ventas | ❌ | ✅ |
| Agente de IA | ✅ Einstein + Agentforce | ✅ Basic (2026) |
| Aplicaciones e integraciones | ✅ 5,000+ on AppExchange | ✅ Smaller library |
| Informes personalizados | ✅ Con tecnología Tableau | ❌ Solo básico |
| Mejor para | Empresas medianas y grandes | Small and medium businesses |
1. Gestión de contactos
Fuerza de ventas: Salesforce provides a complete view of customers, including activity history, key contacts, and their communications. You can add custom fields, tabs, email templates, and enhanced reports to capture any business data your team needs.
CRM ágil: Agile CRM’s contact management system gives a 360-degree view of customer interactions. It works well for PYMES sales teams managing under a few thousand contacts. The contact data layout is clean and searchable.
2. Automatización de ventas
Fuerza de ventas: Salesforce allows businesses to automate processes through a simple point-and-click interface. You can create approval workflows, auto-assign leads, and trigger follow-ups without code. Increased automation in Salesforce has been shown to boost employee productivity by 30%.
CRM ágil: Agile CRM features a drag-and-drop interface that allows for easy workflow creation. It automates follow-ups, lead scoring, and data entry tasks. The platform is accessible via web and mobile apps so teams can manage deals remotely.
⚠️ Advertencia: Agile CRM is fine for basic workflows. For complex, multi-step processes with conditional logic, Salesforce is the stronger choice.
3. Análisis e informes
Fuerza de ventas: Salesforce’s integration with tools like Tableau enables data-driven decision making with high forecasting accuracy. You can build custom reports for any metric across sales, service, and marketing. Visual analytics dashboards are powerful and customizable.
CRM ágil: Agile CRM provides standard reports for deals, contacts, and campaigns. Some users report that the reporting tools are awful and poorly configured. For serious data analysis, you may need to export to a separate tool.
4. Funciones de IA
Fuerza de ventas: Einstein AI, also known as Agentforce, automates tasks and personalizes customer experiences. In 2025, Salesforce adopted an AI-first strategy focused on agentic automation. The ai agent platform is the most mature in the CRM industry.
CRM ágil: In 2026, Agile CRM is increasingly leveraging AI agents for lead scoring and predictive analytics. These tools help small business marketing teams prioritize hot leads. But the depth lags behind Salesforce’s Einstein.
✅ Resultado de la prueba: Salesforce herramientas de IA are significantly more mature. If groundbreaking ai innovation matters, Salesforce wins this category cleanly.
5. Automatización del marketing
Fuerza de ventas: Marketing Cloud allows for marketing automation and personalized campaign management. It supports email, social, and mobile campaigns. Popular AppExchange apps like MailChimp let users create email campaigns directly from Salesforce.
CRM ágil: Agile CRM provides tools that allow users to gauge web engagement and create automated email campaigns. It supports email marketing, multi-channel marketing, A/B testing, and landing pages. Marketing automation features are more advanced than expected at this price point.
6. Customer Service Tools
Fuerza de ventas: Service Cloud provides case management and tools for enhanced customer service support. Salesforce’s capabilities can lead to a reported 33% improvement in customer satisfaction (CSAT). Higher tiers include 24/7 customer support.
CRM ágil: Agile CRM offers customer service capabilities, including a helpdesk feature that automates ticketing and customer support. Customer queries can be sorted and assigned to team members. The support is recommended by almost all of its customers.
7. Integraciones y aplicaciones
Fuerza de ventas: Salesforce offers one of the largest third-party app marketplaces in the CRM industry — the AppExchange. Launched in 2006, it now has over 5,000 apps. You can connect QuickBooks, Zendesk, MailChimp, SAP, Oracle, and more.
CRM ágil: Agile CRM allows for integration with third-party software to enhance its functionality. It supports LinkedIn, Google Calendar, Outlook, Zapier, and most popular email tools. The library is smaller than Salesforce’s AppExchange.
⚠️ Advertencia: If your tech stack includes specialized enterprise tools, check Agile CRM’s integrations list first. Salesforce almost always has a native connector or API design ready via the MuleSoft Anypoint Platform.
8. Gestión del embudo de ventas
Fuerza de ventas: Salesforce’s sales pipeline is fully customizable. You can run multiple pipelines for different products, regions, or industries. Collaborative sales forecasting on higher tiers helps teams predict revenue with high accuracy.
CRM ágil: Agile CRM provides a visual sales pipeline that allows users to track deals effectively. Drag-and-drop deal management makes the sales process simple. The gamification layer with leaderboards keeps the sales team motivated.
9. Precios y costos
Let’s compare the pricing plans side by side. This is the category where the two products diverge most.
| Nivel del plan | Fuerza de ventas | CRM ágil |
|---|---|---|
| Gratis | ❌ No hay plan gratuito | ✅ Gratis (hasta 10 usuarios) |
| Nivel de entrada | $25/usuario/mes (Esenciales) | 8,99 $/usuario/mes (Plan Básico) |
| Nivel medio | 75 $/usuario/mes (Profesional) | $29.99/usuario/mes (Regular) |
| Nivel superior | $150/usuario/mes (Empresa) | 47,99 $/usuario/mes (Empresa) |
Fuerza de ventas: The Essentials tier starts at $25 per user per month, billed annually. Higher tiers offer collaborative forecasting and 24/7 customer support. The pricing structure can be complex — businesses may need to request quotes for some products.
CRM ágil: Agile CRM has three paid plans priced at $8.99, $29.99, and $47.99 per user per month. The free plan covers 10 users. For price alone, Agile CRM wins clearly — it saves money for small businesses while offering similar core features.
Diferentes escenarios
| Si lo necesita | Elegir | Por qué |
|---|---|---|
| A free CRM for a small business | CRM ágil | Free version for 10 users |
| Best CRM for enterprise scale | Fuerza de ventas | #1 CRM by IDC for 20+ years |
| Advanced ai agent automation | Fuerza de ventas | Einstein AI + Agentforce |
| Sales gamification & leaderboards | CRM ágil | Built-in for sales teams |
| 5,000+ apps to integrate | Fuerza de ventas | Largest AppExchange in industry |
| All in one crm for SMBs | CRM ágil | Sales, marketing & service together |
| Deep reporting and analytics | Fuerza de ventas | Tableau-powered visual analytics |
💰 Tu presupuesto
Agile CRM wins on price. Its free version covers up to 10 users, and paid plans start at $8.99/user/month. Salesforce starts at $25/user, billed annually, and costs escalate fast with add ons and customization.
🔌 Tu conjunto de tecnologías
If your business relies on specialized tools, Salesforce is the safer bet. Its AppExchange covers 5,000+ apps including QuickBooks. Agile CRM works with common tools but has a smaller integration library.
📈 Tu proceso de ventas
For complex, multi-stage sales process flows, Salesforce gives you the customization options you need. For straightforward pipelines with a small sales team, Agile CRM’s visual sales pipeline is more than enough.
🎓 Tu nivel de experiencia
Agile CRM offers easy setup with no upfront fee. Most teams are up in hours. Salesforce has a steeper learning curve but offers extensive training through Trailhead, its free learning platform.
Pruebas y demostraciones gratuitas 🆓
Ambas plataformas permiten probar antes de comprar. El plan gratuito de Agile CRM no caduca para hasta 10 usuarios. Salesforce ofrece una prueba gratuita de 30 días en sus planes de pago.
🛟 Opciones de soporte
Salesforce provides 24/7 customer support on higher tiers. Agile CRM is often praised for friendly support, but bug fixes can take up to 2 weeks. For mission-critical service, Salesforce is more reliable in person.
Guía de cambio
¿Ya utilizas alguna de estas herramientas? Esto es lo que puedes esperar si cambias.
🔄 ¿Estás pensando en cambiar de Salesforce a Agile CRM?
✅ Lo que ganarás:
- A free version that covers up to 10 users immediately
- Gamificación de ventas integrada con tablas de clasificación e insignias.
- Significantly lower monthly costs and no setup fee
❌ Lo que perderás:
- Einstein AI and Agentforce ai agent capabilities
- Access to 5,000+ AppExchange apps and integration templates
- Tableau-powered reporting and sales forecasting depth
📋 Cómo cambiar:
- Export your Salesforce account, contacts, and deals as a CSV
- Create your Agile CRM account and set up your sales pipeline
- Import the CSV file and reconnect mail, calendar, and LinkedIn
🔄 ¿Estás pensando en cambiar de Agile CRM a Salesforce?
✅ Lo que ganarás:
- Einstein AI y Agentforce para la automatización inteligente
- Access to 5,000+ pre-built integration apps via AppExchange
- Top-tier reporting and sales forecasting tools
❌ Lo que perderás:
- The free version — Salesforce has no permanent free tier
- Funciones de gamificación de ventas integradas
- The simple, fast all in one crm setup experience
📋 Cómo cambiar:
- Export your contacts, customer data, and deals from Agile CRM
- Comience su prueba gratuita de 30 días de Salesforce y configure su organización.
- Use the Data Import Wizard and connect your apps from AppExchange
Veredicto final
| Categoría | Ganador |
|---|---|
| 💰 Precios | CRM ágil |
| 🤖 AI Agent & Automation | Fuerza de ventas |
| 📊 Informes y análisis | Fuerza de ventas |
| 🔌 Apps & Integrations | Fuerza de ventas |
| 🎯 Automatización de ventas | Fuerza de ventas |
| 🎮 Gamificación de ventas | CRM ágil |
| 👶 Facilidad de uso | CRM ágil |
| 🚀 Scalability & Enterprise | Fuerza de ventas |
| 🏆 Ganador absoluto | Fuerza de ventas |
🏆 GANADOR: SALESFORCE
Salesforce gana en 5 de las 8 categorías.
Ideal para: enterprise sales, AI-powered customer relationship management, growing companies needing the best crm
Salesforce y Agile CRM están diseñados para equipos muy diferentes.
Salesforce is the best crm in the world for a reason. It scales from a 5-person team to a global enterprise.
Agile CRM is excellent for small businesses on a tight budget. Its free version and all in one crm design are hard to beat at this price.
If you need a powerful ai agent, deep integration apps, and advanced analytics, Salesforce is the clear winner.
Now, go build that pipeline!
Más sobre Salesforce Comparado
Here’s how Salesforce stacks up against other crm solutions:
Salesforce gana en: advanced ai agent, enterprise scalability, AppExchange depth
HubSpot triunfa en: Plan CRM gratuito, configuración más sencilla, herramientas de marketing integradas
Salesforce gana en: market leadership, AI capabilities, integration apps library
Zoho CRM gana en: lower pricing, free plan availability, broader software suite
Salesforce gana en: Suite CRM completa, automatización con IA, funciones empresariales
Pipedrive Gana en: simplicidad, diseño visual de la tubería, precio inicial más bajo
Salesforce gana en: scalability, app library size, advanced analytics
Freshsales gana en: Plan gratuito, teléfono y correo electrónico integrados, incorporación más rápida.
Más sobre Agile CRM comparado
Here’s how Agile CRM stacks up against other CRM tools and platforms:
El CRM ágil triunfa en: free version, simple pricing, ease of search and setup
GoHighLevel Gana en: Funcionalidades de agencia, capacidades de marca blanca, creador de embudos de venta
CRM ágil frente a Keap
El CRM ágil triunfa en: free plan, lower entry price, gamification for sales
Sigue ganando: mature email marketing automation, ecommerce features, better deliverability
CRM ágil frente a ActiveCampaign
El CRM ágil triunfa en: free plan, built-in helpdesk, all in one CRM simplicity
Campaña activa Gana en: Profundidad, capacidad de entrega y segmentación de la automatización del correo electrónico.
El CRM ágil triunfa en: telefonía integrada, gamificación de ventas, precios de nivel de pago más bajos
HubSpot triunfa en: brand recognition, free tools depth, marketing app library
CRM ágil frente a ClickFunnels
El CRM ágil triunfa en: full CRM features, contact management, helpdesk and service tools
Embudos de clic Gana en: funnel building, landing pages templates, upsell sequences
CRM ágil frente a métodos tradicionales
El CRM ágil triunfa en: automation features, free plan, helpdesk for customer service
Gente Gana en: modern UI, LinkedIn enrichment, relationship intelligence
CRM ágil frente a Instantáneamente
El CRM ágil triunfa en: full CRM capabilities, contact management, free version
Gana al instante en: correo electrónico frío volume, deliverability, warmup tools
CRM ágil frente a Haga clic hacia arriba
El CRM ágil triunfa en: Funciones específicas de CRM, telefonía integrada, automatización de marketing.
ClickUp gana en: project management depth, free plan generosity, team collaboration
El CRM ágil triunfa en: Funciones de marketing y servicio integradas, telefonía, plan CRM gratuito
El CRM del lunes triunfa en: Diseño de flujo de trabajo visual, colaboración en equipo, interfaz de usuario más limpia
El CRM ágil triunfa en: marketing automation, gamification, all in one CRM scope
CRM de cápsula Gana en: Sencillez, interfaz más limpia, mejor experiencia móvil.
El CRM ágil triunfa en: Plan gratuito, gamificación de ventas, mesa de ayuda integrada
Insightly gana en: Integración de la gestión de proyectos, profundidad de Google Workspace
CRM ágil frente a CRM Freshsales
El CRM ágil triunfa en: gamification, all in one pricing, free plan scope
Freshsales CRM triunfa en: Diseño de interfaz de usuario, puntuación de clientes potenciales mediante IA, capacidad de entrega de correo electrónico.
El CRM ágil triunfa en: Funcionalidades de CRM, herramientas de ventas, disponibilidad de planes gratuitos
Zendesk gana en: Soporte al cliente avanzado, gestión de incidencias, herramientas de servicio empresarial
Preguntas frecuentes
¿Merece la pena Salesforce para las pequeñas empresas?
Salesforce is often overkill for very small business teams. It starts at $25/user/month, billed annually. For smaller businesses under 10 users, Agile CRM’s free version is a smarter first step.
¿Es Agile CRM realmente gratuito?
Yes. Agile CRM offers a genuinely free version for up to 10 users. It includes contact management, deals, and tasks with no credit card and no setup fee.
How does Salesforce CRM compare to Agile CRM for marketing automation?
Marketing Cloud handles enterprise-scale campaigns. Agile CRM’s built-in marketing automation covers email marketing, landing pages, A/B testing, and web engagement — plenty for small business marketing teams.
What is the best CRM for a sales team under 10 people?
Agile CRM is typically the best bet for sales teams of 10 or fewer. The free plan covers full contact management, deals, and customer queries with great support and quick setup.
¿Qué CRM se impone en general: Salesforce o Agile CRM?
Salesforce wins. It leads in ai agent automation, integrations, reporting, and enterprise scalability. Agile CRM wins on price, gamification, and ease of use. Pick by budget and business size.
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