📊 我们的测试结果：
- 🎯 联系人管理： Salesforce delivers a complete view of every customer with activity history vs Agile CRM’s contact cards — Salesforce 胜出
- ⚡ 销售自动化： Salesforce’s point-and-click interface beats Agile CRM’s drag-and-drop workflow 建筑商 on depth — Salesforce 胜出
- 💰 Price for Small Businesses: Agile CRM free version (10 users) vs Salesforce’s $25/user account minimum — 敏捷CRM制胜
- 🔌 Integration Apps: Salesforce AppExchange (5,000+ apps including QuickBooks) vs Agile CRM’s smaller library — Salesforce 胜出
- 📊 报告与分析： Salesforce’s Tableau-powered dashboards vs Agile CRM’s standard reports — Salesforce 胜出
Choosing between Salesforce vs Agile CRM comes down to a single 问题.
Do you need a best-in-class enterprise CRM or an affordable all in one CRM for small 商业 growth?
Both platforms manage contacts, deals, marketing, and customer service.
But they target very different businesses with very different budgets.
Salesforce is the world’s 最佳客户关系管理 and the market leader in customer relationship management.
Agile CRM is a great price option for small and medium businesses needing sales, marketing, and service in one tool.
We tested both platforms for 4 weeks. Here’s the honest verdict.
概述
We compared Salesforce vs Agile CRM across eight categories that matter most to buyers.
We tested contact management, sales automation, marketing automation, and reporting.
We also looked at pricing, integrations, AI features, and customer support.
Salesforce won six categories. Agile CRM won two. The full breakdown is below.
Salesforce是什么？
Salesforce is a leading AI-powered, cloud-based customer relationship management platform delivered as a SaaS service.
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California.
It was founded in February 1999 by co founder and former Oracle executive Marc Benioff. The company made its initial public offering in 2004.
Salesforce offers products and services for businesses of all sizes, from startups to large companies.
Salesforce products include Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Each one solves a specific part of customer success.
It is the 61st largest company in the world by market cap, valued near US$153 billion as of September 2022.
Salesforce became the world’s largest enterprise software firm in 2022 and has been a Dow Jones Industrial Average component since 2020.
Salesforce
Salesforce is consistently ranked the #1 CRM by IDC. It gives your salesforce team a complete view of customers, automates work, and scales as your 商业 生长。
Salesforce 定价
Salesforce pricing is tiered and generally higher than other CRM tools on the market.
Here’s the cost breakdown for 2026:
| 计划 | 价格 | 最适合 |
|---|---|---|
| 基本要素 | 每用户每月 25 美元 | 小型企业起步 |
| 专业的 | 每用户每月 75 美元 | 不断壮大的销售团队需要功能齐全的客户关系管理系统 |
| 企业 | 每用户每月 150 美元 | Larger clients with advanced needs |
价格已于2026年3月核实。
免费试用： Salesforce offers a 30-day free trial. No credit card required to get started.
退款保证： Salesforce does not advertise a standard money-back guarantee. Review the terms before signing up.
📌 笔记： All Salesforce plans are billed annually. Add ons like Einstein AI, Data Cloud, and extra storage increase the total cost. Higher tiers unlock collaborative forecasting and 24/7 customer support.
⚠️ 警告： Salesforce’s pricing structure can be complex. Some products require a quote. Costs escalate quickly with customizations and add ons, so request a full quote before signing.
Salesforce 的主要优势
Here’s why Salesforce remains the best bet for most businesses:
- Market Leader for 20+ Years: Salesforce is consistently ranked the #1 CRM by IDC. It has a longer list of integrations than any other CRM platform.
- 爱因斯坦人工智能与 Agentforce： Salesforce’s groundbreaking ai innovation includes the ai agent platform Agentforce. It automates tasks and personalizes customer experiences across every channel.
- AppExchange 应用市场： Launched in 2006, AppExchange has grown to over 5,000 apps. You can integrate QuickBooks, Zendesk, MailChimp, SAP, Oracle, and more.
- 客户全貌： Salesforce takes advantage of business data from every source. You see activity history, key contacts, and communications in one account view.
- 实时数据云： Data Cloud is a “data lakehouse” that unifies real-time data across systems. Paired with Tableau, it drives high-accuracy sales forecasting.
- 为增长而生： Salesforce technology supports the way you work now and scales as your business grows. Reports show a 30% lift in employees’ productivity and 33% improvement in CSAT.
- Customer Company Vision: Salesforce’s chief digital officer role and ai commitments support enterprise transformation. Sneak peek features are released through Customer 360 updates.
Salesforce 的优点和缺点
✅ 优点
- Market leader and best CRM for enterprise needs
- Einstein AI plus the Agentforce ai agent platform
- AppExchange offers 5,000+ apps and access to integration templates
- Scales from startups to large enterprise infrastructure
- Deep customization options including custom fields and email templates
❌缺点
- High cost starting at $25/user, billed annually
- Often overkill for smaller businesses and very 小型企业 团队
- Add ons and training increase total costs quickly
- Steeper learning curve than simpler CRM software
什么是敏捷CRM？
Agile CRM is a cloud-based, all in one crm system designed for small and medium businesses.
It combines sales automation, marketing automation, and customer service in one platform.
Agile CRM has been in operation since 2013. It serves over 15,000 customers globally and is recognized as a leader by G2 Crowd.
The platform is built to make marketing and sales lifecycles more efficient. It’s available on the cloud, with offices in 印度 还有菲律宾。
Agile CRM is suitable for businesses of all shapes and sizes — but it shines as an ecommerce crm for small businesses on a tight budget.
Agile CRM offers a free version for up to 10 users. There is no setup fee to start.
敏捷CRM
Agile CRM packs sales, marketing, and support into one affordable tool. Easy setup and great support make it ideal for small businesses without a big software budget.
敏捷CRM定价
Agile CRM’s pricing is designed to be competitive for small and medium businesses.
Here’s the full breakdown for 2026:
| 计划 | 价格 | 最适合 |
|---|---|---|
| 自由的 | 免费（最多 10 位用户） | Startups and solopreneurs |
| 起动机 | 每用户每月 8.99 美元 | Small business teams needing automation |
| 常规的 | 每用户每月 29.99 美元 | 不断壮大的营销团队 |
| 企业 | 每用户每月 47.99 美元 | 需要高级支持的大型企业 |
价格已于2026年3月核实。
免费试用： Yes — the free plan is permanent. It covers up to 10 users with core CRM features at no cost.
退款保证： Agile CRM does not publish a money-back guarantee policy. Check current terms before billing kicks in.
📌 笔记： Free plans include contact management, deals, and basic tasks. Paid tiers unlock email marketing, landing pages, custom fields, web engagement tracking, and the knowledge base.
⚠️ 警告： Some users report email deliverability has dropped significantly. The mail system may go weeks without working. Test email sending and your sales process carefully before upgrading.
敏捷CRM的主要优势
以下是敏捷CRM之所以能脱颖而出，成为小型企业首选的原因：
- 免费版（10人）： Agile CRM offers one of the most generous free plans on the market. Small business owners get real CRM features at zero billing cost.
- All in One CRM Platform: Sales, marketing, and customer service live in one site. Agile CRM combines sales marketing and service functions, reducing data silos.
- Sales Enablement & Gamification: Built-in leaderboards and badges encourage competition among sales team members. This drives revenue generated per rep.
- Marketing Automation Tools: Create automated email campaigns, A/B tests, landing pages, and lead scoring. The tools rival more expensive platforms.
- Contact Management with 360° View: Agile CRM’s contact management system provides a complete view of customer interactions. Track customer queries, deals, and history in one screen.
- Built-In Telephony & Calendar: Make calls and let leads book meetings on your calendar. It syncs with Google Calendar or Outlook automatically.
- 安装简便： Agile CRM is faster to set up than Infusionsoft, which can take months of training. Most teams get going in hours.
敏捷CRM的优缺点
✅ 优点
- Free version available for up to 10 users
- All in one CRM combining sales, marketing, and service
- Sales gamification and a clear sales pipeline view
- Great price starting at $8.99/user/month with no setup fee
- Easy setup and great support for small teams
❌缺点
- Email deliverability has halved twice in recent months for some users
- Reporting tools are awful and poorly configured per user reviews
- Bug fixes can take up to 2 weeks to address
- Limited customization for larger enterprise infrastructure needs
功能对比
Ready to dive into a detailed Salesforce vs Agile CRM comparison? We’ll cover the features that matter most to most businesses.
Here’s the summary first, then a deep look at each category.
| 特征 | Salesforce | 敏捷CRM |
|---|---|---|
| 起价 | 每用户每月 25 美元 | 免费（付费价格从 8.99 美元起） |
| 免费版 | ❌ | ✅（最多 10 位用户） |
| 联系管理 | ✅ Complete view | ✅ 360° view |
| 营销自动化 | ✅ 营销云 | ✅ Built-in tools |
| 销售游戏化 | ❌ | ✅ |
| 人工智能代理 | ✅ 爱因斯坦 + 特工部队 | ✅ Basic (2026) |
| 应用与集成 | ✅ 5,000+ on AppExchange | ✅ 较小的图书馆 |
| 自定义报告 | ✅ 由 Tableau 提供支持 | ❌仅限基础版 |
| 最适合 | 中大型企业 | 中小企业 |
1. 联系人管理
Salesforce： Salesforce provides a complete view of customers, including activity history, key contacts, and their communications. You can add custom fields, tabs, email templates, and enhanced reports to capture any business data your team needs.
敏捷CRM： Agile CRM’s contact management system gives a 360-degree view of customer interactions. It works well for 中小企业 sales teams managing under a few thousand contacts. The contact data layout is clean and searchable.
2. 销售自动化
Salesforce： Salesforce allows businesses to automate processes through a simple point-and-click interface. You can create approval workflows, auto-assign leads, and trigger follow-ups without code. Increased automation in Salesforce has been shown to boost employee productivity by 30%.
敏捷CRM： Agile CRM features a drag-and-drop interface that allows for easy workflow creation. It automates follow-ups, lead scoring, and data entry tasks. The platform is accessible via web and mobile apps so teams can manage deals remotely.
⚠️ 警告： Agile CRM is fine for basic workflows. For complex, multi-step processes with conditional logic, Salesforce is the stronger choice.
3. 分析与报告
Salesforce： Salesforce’s integration with tools like Tableau enables data-driven decision making with high forecasting accuracy. You can build custom reports for any metric across sales, service, and marketing. Visual analytics dashboards are powerful and customizable.
敏捷CRM： Agile CRM provides standard reports for deals, contacts, and campaigns. Some users report that the reporting tools are awful and poorly configured. For serious data analysis, you may need to export to a separate tool.
4. 人工智能功能
Salesforce： Einstein AI, also known as Agentforce, automates tasks and personalizes customer experiences. In 2025, Salesforce adopted an AI-first strategy focused on agentic automation. The ai agent platform is the most mature in the CRM industry.
敏捷CRM： In 2026, Agile CRM is increasingly leveraging AI agents for lead scoring and predictive analytics. These tools help small business marketing teams prioritize hot leads. But the depth lags behind Salesforce’s Einstein.
✅ 测试结果： Salesforce 的 人工智能工具 are significantly more mature. If groundbreaking ai innovation matters, Salesforce wins this category cleanly.
5. 营销自动化
Salesforce： Marketing Cloud allows for marketing automation and personalized campaign management. It supports email, social, and mobile campaigns. Popular AppExchange apps like MailChimp let users create email campaigns directly from Salesforce.
敏捷CRM： Agile CRM provides tools that allow users to gauge web engagement and create automated email campaigns. It supports email marketing, multi-channel marketing, A/B testing, and landing pages. Marketing automation features are more advanced than expected at this price point.
6. Customer Service Tools
Salesforce： Service Cloud provides case management and tools for enhanced customer service support. Salesforce’s capabilities can lead to a reported 33% improvement in customer satisfaction (CSAT). Higher tiers include 24/7 customer support.
敏捷CRM： Agile CRM offers customer service capabilities, including a helpdesk feature that automates ticketing and customer support. Customer queries can be sorted and assigned to team members. The support is recommended by almost all of its customers.
7. 集成和应用
Salesforce： Salesforce offers one of the largest third-party app marketplaces in the CRM industry — the AppExchange. Launched in 2006, it now has over 5,000 apps. You can connect QuickBooks, Zendesk, MailChimp, SAP, Oracle, and more.
敏捷CRM： Agile CRM allows for integration with third-party software to enhance its functionality. It supports LinkedIn, Google Calendar, Outlook, Zapier, and most popular email tools. The library is smaller than Salesforce’s AppExchange.
⚠️ 警告： If your tech stack includes specialized enterprise tools, check Agile CRM’s integrations list first. Salesforce almost always has a native connector or API design ready via the MuleSoft Anypoint Platform.
8. 销售渠道管理
Salesforce： Salesforce’s sales pipeline is fully customizable. You can run multiple pipelines for different products, regions, or industries. Collaborative sales forecasting on higher tiers helps teams predict revenue with high accuracy.
敏捷CRM： Agile CRM provides a visual sales pipeline that allows users to track deals effectively. Drag-and-drop deal management makes the sales process simple. The gamification layer with leaderboards keeps the sales team motivated.
9. 定价与成本
Let’s compare the pricing plans side by side. This is the category where the two products diverge most.
| 计划层级 | Salesforce | 敏捷CRM |
|---|---|---|
| 自由的 | ❌ 无免费套餐 | ✅ 免费（最多 10 位用户） |
| 入门级 | 25美元/用户/月（基础版） | $8.99/用户/月（入门版） |
| 中级 | 75美元/用户/月（专业版） | $29.99/用户/月（常规） |
| 顶级 | 150 美元/用户/月（企业版） | 47.99美元/用户/月（企业版） |
Salesforce： The Essentials tier starts at $25 per user per month, billed annually. Higher tiers offer collaborative forecasting and 24/7 customer support. The pricing structure can be complex — businesses may need to request quotes for some products.
敏捷CRM： Agile CRM has three paid plans priced at $8.99, $29.99, and $47.99 per user per month. The free plan covers 10 users. For price alone, Agile CRM wins clearly — it saves money for small businesses while offering similar core features.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| A free CRM for a small business | 敏捷CRM | Free version for 10 users |
| Best CRM for enterprise scale | Salesforce | #1 CRM by IDC for 20+ years |
| Advanced ai agent automation | Salesforce | 爱因斯坦人工智能 + Agentforce |
| Sales gamification & leaderboards | 敏捷CRM | Built-in for sales teams |
| 5,000+ apps to integrate | Salesforce | Largest AppExchange in industry |
| All in one crm for SMBs | 敏捷CRM | Sales, marketing & service together |
| Deep reporting and analytics | Salesforce | Tableau-powered visual analytics |
💰 您的预算
Agile CRM wins on price. Its free version covers up to 10 users, and paid plans start at $8.99/user/month. Salesforce starts at $25/user, billed annually, and costs escalate fast with add ons and customization.
🔌 您的技术栈
If your business relies on specialized tools, Salesforce is the safer bet. Its AppExchange covers 5,000+ apps including QuickBooks. Agile CRM works with common tools but has a smaller integration library.
📈 您的销售流程
For complex, multi-stage sales process flows, Salesforce gives you the customization options you need. For straightforward pipelines with a small sales team, Agile CRM’s visual sales pipeline is more than enough.
🎓您的经验水平
Agile CRM offers easy setup with no upfront fee. Most teams are up in hours. Salesforce has a steeper learning curve but offers extensive training through Trailhead, its free learning platform.
🆓 免费试用和演示
这两个平台都提供先试用后购买的服务。Agile CRM 的免费套餐最多可供 10 位用户使用，且永不过期。Salesforce 的付费套餐则提供 30 天免费试用。
🛟 支持选项
Salesforce provides 24/7 customer support on higher tiers. Agile CRM is often praised for friendly support, but bug fixes can take up to 2 weeks. For mission-critical service, Salesforce is more reliable in person.
切换指南
已经在使用这些工具之一了吗？如果您切换到其他工具，以下是您可能遇到的情况。
🔄 从 Salesforce 切换到敏捷 CRM？
✅ 你将获得：
- A free version that covers up to 10 users immediately
- 内置销售游戏化功能，带有排行榜和徽章
- Significantly lower monthly costs and no setup fee
❌ 你会失去什么：
- 爱因斯坦人工智能和Agentforce人工智能代理能力
- Access to 5,000+ AppExchange apps and integration templates
- Tableau-powered reporting and sales forecasting depth
📋 如何切换：
- Export your Salesforce account, contacts, and deals as a CSV
- Create your Agile CRM account and set up your sales pipeline
- Import the CSV file and reconnect mail, calendar, and LinkedIn
🔄 从敏捷 CRM 切换到 Salesforce？
✅ 你将获得：
- Einstein AI 和 Agentforce 用于智能自动化
- Access to 5,000+ pre-built integration apps via AppExchange
- Top-tier reporting and sales forecasting tools
❌ 你会失去什么：
- The free version — Salesforce has no permanent free tier
- 内置销售游戏化功能
- The simple, fast all in one crm setup experience
📋 如何切换：
- Export your contacts, customer data, and deals from Agile CRM
- 开始您的 Salesforce 30 天免费试用并配置您的组织
- Use the Data Import Wizard and connect your apps from AppExchange
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | 敏捷CRM |
| 🤖 AI Agent & Automation | Salesforce |
| 📊 报告与分析 | Salesforce |
| 🔌 Apps & Integrations | Salesforce |
| 🎯 销售自动化 | Salesforce |
| 🎮 销售游戏化 | 敏捷CRM |
| 👶 易用性 | 敏捷CRM |
| 🚀 Scalability & Enterprise | Salesforce |
| 🏆 总冠军 | Salesforce |
🏆 获胜者：Salesforce
Salesforce 在 8 个类别中赢得了 5 个。
最适合： enterprise sales, AI-powered customer relationship management, growing companies needing the best crm
Salesforce 和 Agile CRM 是为截然不同的团队设计的。
Salesforce is the best crm in the world for a reason. It scales from a 5-person team to a global enterprise.
Agile CRM is excellent for small businesses on a tight budget. Its free version and all in one crm design are hard to beat at this price.
If you need a powerful ai agent, deep integration apps, and advanced analytics, Salesforce is the clear winner.
Now, go build that pipeline!
Salesforce 的更多比较
Here’s how Salesforce stacks up against other crm solutions:
Salesforce 的优势在于： advanced ai agent, enterprise scalability, AppExchange depth
HubSpot 在以下方面胜出： 免费CRM套餐，设置更简便，内置营销工具
Salesforce 的优势在于： market leadership, AI capabilities, integration apps library
Zoho CRM 的优势在于： lower pricing, free plan availability, broader software suite
Salesforce 的优势在于： scalability, app library size, advanced analytics
Freshsales 在以下方面胜出： 免费套餐，内置电话和电子邮件功能，更快的注册流程
敏捷CRM的优势更多
Here’s how Agile CRM stacks up against other CRM tools and platforms:
敏捷CRM的优势在于： free version, simple pricing, ease of search and setup
GoHighLevel 获胜方式： 代理功能、白标功能、销售漏斗构建器
敏捷CRM与 基普
敏捷CRM的优势在于： free plan, lower entry price, gamification for sales
Keap 获胜理由： mature email marketing automation, ecommerce features, better deliverability
敏捷CRM的优势在于： free plan, built-in helpdesk, all in one CRM simplicity
ActiveCampaign 获胜方式： 电子邮件自动化深度、送达率、细分
敏捷CRM的优势在于： 内置电话功能、销售游戏化、更低的付费层级定价
HubSpot 在以下方面胜出： brand recognition, free tools depth, marketing app library
敏捷CRM的优势在于： full CRM features, contact management, helpdesk and service tools
ClickFunnels 获胜方式： funnel building, landing pages templates, upsell sequences
敏捷CRM的优势在于： automation features, free plan, helpdesk for customer service
民间 获胜方式： modern UI, LinkedIn enrichment, relationship intelligence
敏捷CRM与 即刻
敏捷CRM的优势在于： full CRM capabilities, contact management, free version
立即赢得： 冷邮件 volume, deliverability, warmup tools
敏捷CRM与 点击上
敏捷CRM的优势在于： CRM专属功能、内置电话功能、营销自动化
ClickUp 在以下方面胜出： project management depth, free plan generosity, team collaboration
敏捷CRM的优势在于： marketing automation, gamification, all in one CRM scope
胶囊客户关系管理 获胜方式： 简洁、更清晰的界面、更佳的移动体验
Agile CRM 与 Freshsales CRM 的比较
敏捷CRM的优势在于： gamification, all in one pricing, free plan scope
Freshsales CRM 的优势在于： 用户界面设计、人工智能线索评分、电子邮件送达率
常见问题解答
Salesforce 对小型企业来说值得购买吗？
Salesforce is often overkill for very small business teams. It starts at $25/user/month, billed annually. For smaller businesses under 10 users, Agile CRM’s free version is a smarter first step.
Agile CRM 真的免费吗？
Yes. Agile CRM offers a genuinely free version for up to 10 users. It includes contact management, deals, and tasks with no credit card and no setup fee.
How does Salesforce CRM compare to Agile CRM for marketing automation?
Marketing Cloud handles enterprise-scale campaigns. Agile CRM’s built-in marketing automation covers email marketing, landing pages, A/B testing, and web engagement — plenty for small business marketing teams.
What is the best CRM for a sales team under 10 people?
Agile CRM is typically the best bet for sales teams of 10 or fewer. The free plan covers full contact management, deals, and customer queries with great support and quick setup.
Salesforce 和 Agile CRM，哪款 CRM 最终胜出？
Salesforce wins. It leads in ai agent automation, integrations, reporting, and enterprise scalability. Agile CRM wins on price, gamification, and ease of use. Pick by budget and business size.
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