📊 Hasil Tes Kami:
- 🎯 Manajemen Kontak: Salesforce delivers a complete view of every customer with activity history vs Agile CRM’s contact cards — Salesforce menang
- ⚡ Otomatisasi Penjualan: Salesforce’s point-and-click interface beats Agile CRM’s drag-and-drop workflow pembangun on depth — Salesforce menang
- 💰 Price for Small Businesses: Agile CRM free version (10 users) vs Salesforce’s $25/user account minimum — Agile CRM menang
- 🔌 Integration Apps: Salesforce AppExchange (5,000+ apps including QuickBooks) vs Agile CRM’s smaller library — Salesforce menang
- 📊 Pelaporan & Analisis: Salesforce’s Tableau-powered dashboards vs Agile CRM’s standard reports — Salesforce menang
Choosing between Salesforce vs Agile CRM comes down to a single pertanyaan.
Do you need a best-in-class enterprise CRM or an affordable all in one CRM for small bisnis growth?
Both platforms manage contacts, deals, marketing, and customer service.
But they target very different businesses with very different budgets.
Salesforce is the world’s CRM terbaik and the market leader in customer relationship management.
Agile CRM is a great price option for small and medium businesses needing sales, marketing, and service in one tool.
We tested both platforms for 4 weeks. Here’s the honest verdict.
Tinjau
We compared Salesforce vs Agile CRM across eight categories that matter most to buyers.
We tested contact management, sales automation, marketing automation, and reporting.
We also looked at pricing, integrations, AI features, and customer support.
Salesforce won six categories. Agile CRM won two. The full breakdown is below.
Apa itu Salesforce?
Salesforce is a leading AI-powered, cloud-based customer relationship management platform delivered as a SaaS service.
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California.
It was founded in February 1999 by co founder and former Oracle executive Marc Benioff. The company made its initial public offering in 2004.
Salesforce offers products and services for businesses of all sizes, from startups to large companies.
Salesforce products include Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Each one solves a specific part of customer success.
It is the 61st largest company in the world by market cap, valued near US$153 billion as of September 2022.
Salesforce became the world’s largest enterprise software firm in 2022 and has been a Dow Jones Industrial Average component since 2020.
Salesforce
Salesforce is consistently ranked the #1 CRM by IDC. It gives your salesforce team a complete view of customers, automates work, and scales as your bisnis tumbuh.
Harga Salesforce
Salesforce pricing is tiered and generally higher than other CRM tools on the market.
Here’s the cost breakdown for 2026:
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Hal-hal penting | $25/pengguna/bulan | Usaha kecil yang baru memulai |
| Profesional | $75/pengguna/bulan | Tim penjualan yang sedang berkembang membutuhkan CRM lengkap. |
| Perusahaan | $150/pengguna/bulan | Larger clients with advanced needs |
Pricing verified March 2026.
Uji coba gratis: Salesforce offers a 30-day free trial. No credit card required to get started.
Garansi uang kembali: Salesforce does not advertise a standard money-back guarantee. Review the terms before signing up.
📌 Catatan: All Salesforce plans are billed annually. Add ons like Einstein AI, Data Cloud, and extra storage increase the total cost. Higher tiers unlock collaborative forecasting and 24/7 customer support.
⚠️ Peringatan: Salesforce’s pricing structure can be complex. Some products require a quote. Costs escalate quickly with customizations and add ons, so request a full quote before signing.
Manfaat Utama Salesforce
Here’s why Salesforce remains the best bet for most businesses:
- Market Leader for 20+ Years: Salesforce is consistently ranked the #1 CRM by IDC. It has a longer list of integrations than any other CRM platform.
- Einstein AI & Agentforce: Salesforce’s groundbreaking ai innovation includes the ai agent platform Agentforce. It automates tasks and personalizes customer experiences across every channel.
- Pasar AppExchange: Launched in 2006, AppExchange has grown to over 5,000 apps. You can integrate QuickBooks, Zendesk, MailChimp, SAP, Oracle, and more.
- Gambaran Lengkap Pelanggan: Salesforce takes advantage of business data from every source. You see activity history, key contacts, and communications in one account view.
- Komputasi Awan Data Waktu Nyata: Data Cloud is a “data lakehouse” that unifies real-time data across systems. Paired with Tableau, it drives high-accuracy sales forecasting.
- Dirancang untuk Pertumbuhan: Salesforce technology supports the way you work now and scales as your business grows. Reports show a 30% lift in employees’ productivity and 33% improvement in CSAT.
- Customer Company Vision: Salesforce’s chief digital officer role and ai commitments support enterprise transformation. Sneak peek features are released through Customer 360 updates.
Kelebihan & Kekurangan Salesforce
✅ Kelebihan
- Market leader and best CRM for enterprise needs
- Einstein AI plus the Agentforce ai agent platform
- AppExchange offers 5,000+ apps and access to integration templates
- Scales from startups to large enterprise infrastructure
- Deep customization options including custom fields and email templates
❌ Kekurangan
- High cost starting at $25/user, billed annually
- Often overkill for smaller businesses and very usaha kecil tim
- Add ons and training increase total costs quickly
- Steeper learning curve than simpler CRM software
Apa itu Agile CRM?
Agile CRM is a cloud-based, all in one crm system designed for small and medium businesses.
It combines sales automation, marketing automation, and customer service in one platform.
Agile CRM has been in operation since 2013. It serves over 15,000 customers globally and is recognized as a leader by G2 Crowd.
The platform is built to make marketing and sales lifecycles more efficient. It’s available on the cloud, with offices in India dan Filipina.
Agile CRM is suitable for businesses of all shapes and sizes — but it shines as an ecommerce crm for small businesses on a tight budget.
Agile CRM offers a free version for up to 10 users. There is no setup fee to start.
CRM Agile
Agile CRM packs sales, marketing, and support into one affordable tool. Easy setup and great support make it ideal for small businesses without a big software budget.
Penetapan Harga CRM Agile
Agile CRM’s pricing is designed to be competitive for small and medium businesses.
Here’s the full breakdown for 2026:
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Bebas | Gratis (hingga 10 pengguna) | Startups and solopreneurs |
| Starter | $8,99/pengguna/bulan | Small business teams needing automation |
| Biasa | $29,99/pengguna/bulan | Tim pemasaran yang sedang berkembang |
| Perusahaan | $47,99/pengguna/bulan | Bisnis yang lebih besar membutuhkan dukungan tingkat lanjut. |
Pricing verified March 2026.
Uji coba gratis: Yes — the free plan is permanent. It covers up to 10 users with core CRM features at no cost.
Garansi uang kembali: Agile CRM does not publish a money-back guarantee policy. Check current terms before billing kicks in.
📌 Catatan: Free plans include contact management, deals, and basic tasks. Paid tiers unlock email marketing, landing pages, custom fields, web engagement tracking, and the knowledge base.
⚠️ Peringatan: Some users report email deliverability has dropped significantly. The mail system may go weeks without working. Test email sending and your sales process carefully before upgrading.
Manfaat Utama CRM Agile
Inilah mengapa Agile CRM menonjol untuk bisnis kecil:
- Versi Gratis untuk 10 Pengguna: Agile CRM offers one of the most generous free plans on the market. Small business owners get real CRM features at zero billing cost.
- All in One CRM Platform: Sales, marketing, and customer service live in one site. Agile CRM combines sales marketing and service functions, reducing data silos.
- Sales Enablement & Gamification: Built-in leaderboards and badges encourage competition among sales team members. This drives revenue generated per rep.
- Marketing Automation Tools: Create automated email campaigns, A/B tests, landing pages, and lead scoring. The tools rival more expensive platforms.
- Contact Management with 360° View: Agile CRM’s contact management system provides a complete view of customer interactions. Track customer queries, deals, and history in one screen.
- Built-In Telephony & Calendar: Make calls and let leads book meetings on your calendar. It syncs with Google Calendar or Outlook automatically.
- Pengaturan Mudah: Agile CRM is faster to set up than Infusionsoft, which can take months of training. Most teams get going in hours.
Kelebihan & Kekurangan Agile CRM
✅ Kelebihan
- Free version available for up to 10 users
- All in one CRM combining sales, marketing, and service
- Sales gamification and a clear sales pipeline view
- Great price starting at $8.99/user/month with no setup fee
- Easy setup and great support for small teams
❌ Kekurangan
- Email deliverability has halved twice in recent months for some users
- Reporting tools are awful and poorly configured per user reviews
- Bug fixes can take up to 2 weeks to address
- Limited customization for larger enterprise infrastructure needs
Perbandingan Fitur
Ready to dive into a detailed Salesforce vs Agile CRM comparison? We’ll cover the features that matter most to most businesses.
Here’s the summary first, then a deep look at each category.
| Fitur | Salesforce | CRM Agile |
|---|---|---|
| Harga Mulai | $25/pengguna/bulan | Gratis (berbayar mulai dari $8,99) |
| Versi Gratis | ❌ | ✅ (hingga 10 pengguna) |
| Manajemen Kontak | ✅ Complete view | ✅ 360° view |
| Otomatisasi Pemasaran | ✅ Marketing Cloud | ✅ Built-in tools |
| Gamifikasi Penjualan | ❌ | ✅ |
| Agen AI | ✅ Einstein + Agentforce | ✅ Basic (2026) |
| Aplikasi & Integrasi | ✅ 5,000+ on AppExchange | ✅ Smaller library |
| Pelaporan Kustom | ✅ Didukung oleh Tableau | ❌ Hanya dasar-dasar saja |
| Terbaik untuk | Bisnis menengah hingga besar | Usaha kecil dan menengah |
1. Manajemen Kontak
Salesforce: Salesforce provides a complete view of customers, including activity history, key contacts, and their communications. You can add custom fields, tabs, email templates, and enhanced reports to capture any business data your team needs.
CRM Agile: Agile CRM’s contact management system gives a 360-degree view of customer interactions. It works well for UKM sales teams managing under a few thousand contacts. The contact data layout is clean and searchable.
2. Otomatisasi Penjualan
Salesforce: Salesforce allows businesses to automate processes through a simple point-and-click interface. You can create approval workflows, auto-assign leads, and trigger follow-ups without code. Increased automation in Salesforce has been shown to boost employee productivity by 30%.
CRM Agile: Agile CRM features a drag-and-drop interface that allows for easy workflow creation. It automates follow-ups, lead scoring, and data entry tasks. The platform is accessible via web and mobile apps so teams can manage deals remotely.
⚠️ Peringatan: Agile CRM is fine for basic workflows. For complex, multi-step processes with conditional logic, Salesforce is the stronger choice.
3. Analisis & Pelaporan
Salesforce: Salesforce’s integration with tools like Tableau enables data-driven decision making with high forecasting accuracy. You can build custom reports for any metric across sales, service, and marketing. Visual analytics dashboards are powerful and customizable.
CRM Agile: Agile CRM provides standard reports for deals, contacts, and campaigns. Some users report that the reporting tools are awful and poorly configured. For serious data analysis, you may need to export to a separate tool.
4. Fitur AI
Salesforce: Einstein AI, also known as Agentforce, automates tasks and personalizes customer experiences. In 2025, Salesforce adopted an AI-first strategy focused on agentic automation. The ai agent platform is the most mature in the CRM industry.
CRM Agile: In 2026, Agile CRM is increasingly leveraging AI agents for lead scoring and predictive analytics. These tools help small business marketing teams prioritize hot leads. But the depth lags behind Salesforce’s Einstein.
✅ Hasil Tes: Salesforce Alat AI are significantly more mature. If groundbreaking ai innovation matters, Salesforce wins this category cleanly.
5. Otomatisasi Pemasaran
Salesforce: Marketing Cloud allows for marketing automation and personalized campaign management. It supports email, social, and mobile campaigns. Popular AppExchange apps like MailChimp let users create email campaigns directly from Salesforce.
CRM Agile: Agile CRM provides tools that allow users to gauge web engagement and create automated email campaigns. It supports email marketing, multi-channel marketing, A/B testing, and landing pages. Marketing automation features are more advanced than expected at this price point.
6. Customer Service Tools
Salesforce: Service Cloud provides case management and tools for enhanced customer service support. Salesforce’s capabilities can lead to a reported 33% improvement in customer satisfaction (CSAT). Higher tiers include 24/7 customer support.
CRM Agile: Agile CRM offers customer service capabilities, including a helpdesk feature that automates ticketing and customer support. Customer queries can be sorted and assigned to team members. The support is recommended by almost all of its customers.
7. Integrasi & Aplikasi
Salesforce: Salesforce offers one of the largest third-party app marketplaces in the CRM industry — the AppExchange. Launched in 2006, it now has over 5,000 apps. You can connect QuickBooks, Zendesk, MailChimp, SAP, Oracle, and more.
CRM Agile: Agile CRM allows for integration with third-party software to enhance its functionality. It supports LinkedIn, Google Calendar, Outlook, Zapier, and most popular email tools. The library is smaller than Salesforce’s AppExchange.
⚠️ Peringatan: If your tech stack includes specialized enterprise tools, check Agile CRM’s integrations list first. Salesforce almost always has a native connector or API design ready via the MuleSoft Anypoint Platform.
8. Manajemen Saluran Penjualan
Salesforce: Salesforce’s sales pipeline is fully customizable. You can run multiple pipelines for different products, regions, or industries. Collaborative sales forecasting on higher tiers helps teams predict revenue with high accuracy.
CRM Agile: Agile CRM provides a visual sales pipeline that allows users to track deals effectively. Drag-and-drop deal management makes the sales process simple. The gamification layer with leaderboards keeps the sales team motivated.
9. Harga & Biaya
Let’s compare the pricing plans side by side. This is the category where the two products diverge most.
| Tingkat Paket | Salesforce | CRM Agile |
|---|---|---|
| Bebas | ❌ Tidak ada paket gratis | ✅ Gratis (hingga 10 pengguna) |
| Tingkat Pemula | $25/pengguna/bulan (Paket Esensial) | $8,99/pengguna/bulan (Paket Pemula) |
| Tingkat Menengah | $75/pengguna/bulan (Profesional) | $29,99/pengguna/bulan (Reguler) |
| Tingkat Teratas | $150/pengguna/bulan (Perusahaan) | $47,99/pengguna/bulan (Perusahaan) |
Salesforce: The Essentials tier starts at $25 per user per month, billed annually. Higher tiers offer collaborative forecasting and 24/7 customer support. The pricing structure can be complex — businesses may need to request quotes for some products.
CRM Agile: Agile CRM has three paid plans priced at $8.99, $29.99, and $47.99 per user per month. The free plan covers 10 users. For price alone, Agile CRM wins clearly — it saves money for small businesses while offering similar core features.
Skenario yang Berbeda
| Jika Anda Membutuhkan… | Memilih | Mengapa |
|---|---|---|
| A free CRM for a small business | CRM Agile | Free version for 10 users |
| Best CRM for enterprise scale | Salesforce | #1 CRM by IDC for 20+ years |
| Advanced ai agent automation | Salesforce | Einstein AI + Agentforce |
| Sales gamification & leaderboards | CRM Agile | Built-in for sales teams |
| 5,000+ apps to integrate | Salesforce | Largest AppExchange in industry |
| All in one crm for SMBs | CRM Agile | Sales, marketing & service together |
| Deep reporting and analytics | Salesforce | Tableau-powered visual analytics |
💰 Anggaran Anda
Agile CRM wins on price. Its free version covers up to 10 users, and paid plans start at $8.99/user/month. Salesforce starts at $25/user, billed annually, and costs escalate fast with add ons and customization.
🔌 Susunan Teknologi Anda
If your business relies on specialized tools, Salesforce is the safer bet. Its AppExchange covers 5,000+ apps including QuickBooks. Agile CRM works with common tools but has a smaller integration library.
📈 Proses Penjualan Anda
For complex, multi-stage sales process flows, Salesforce gives you the customization options you need. For straightforward pipelines with a small sales team, Agile CRM’s visual sales pipeline is more than enough.
🎓 Tingkat Pengalaman Anda
Agile CRM offers easy setup with no upfront fee. Most teams are up in hours. Salesforce has a steeper learning curve but offers extensive training through Trailhead, its free learning platform.
🆓 Uji Coba dan Demo Gratis
Kedua platform tersebut memungkinkan Anda untuk mencoba sebelum membeli. Paket gratis Agile CRM tidak pernah kedaluwarsa hingga 10 pengguna. Salesforce menawarkan uji coba gratis 30 hari untuk paket berbayarnya.
🛟 Opsi Dukungan
Salesforce provides 24/7 customer support on higher tiers. Agile CRM is often praised for friendly support, but bug fixes can take up to 2 weeks. For mission-critical service, Salesforce is more reliable in person.
Panduan Pengalihan
Sudah menggunakan salah satu alat ini? Berikut yang dapat Anda harapkan jika Anda beralih.
🔄 Beralih dari Salesforce ke Agile CRM?
✅ Apa yang akan Anda peroleh:
- A free version that covers up to 10 users immediately
- Gamifikasi penjualan terintegrasi dengan papan peringkat dan lencana.
- Significantly lower monthly costs and no setup fee
❌ Apa yang akan Anda rugikan:
- Kemampuan agen AI Einstein dan Agentforce.
- Access to 5,000+ AppExchange apps and integration templates
- Tableau-powered reporting and sales forecasting depth
📋 Cara beralih:
- Export your Salesforce account, contacts, and deals as a CSV
- Create your Agile CRM account and set up your sales pipeline
- Import the CSV file and reconnect mail, calendar, and LinkedIn
🔄 Beralih dari Agile CRM ke Salesforce?
✅ Apa yang akan Anda peroleh:
- Einstein AI dan Agentforce untuk otomatisasi cerdas
- Access to 5,000+ pre-built integration apps via AppExchange
- Top-tier reporting and sales forecasting tools
❌ Apa yang akan Anda rugikan:
- The free version — Salesforce has no permanent free tier
- Fitur gamifikasi penjualan bawaan
- The simple, fast all in one crm setup experience
📋 Cara beralih:
- Export your contacts, customer data, and deals from Agile CRM
- Mulailah uji coba gratis Salesforce selama 30 hari dan konfigurasikan organisasi Anda.
- Use the Data Import Wizard and connect your apps from AppExchange
Keputusan Akhir
| Kategori | Pemenang |
|---|---|
| 💰 Harga | CRM Agile |
| 🤖 AI Agent & Automation | Salesforce |
| 📊 Pelaporan & Analisis | Salesforce |
| 🔌 Apps & Integrations | Salesforce |
| 🎯 Otomatisasi Penjualan | Salesforce |
| 🎮 Gamifikasi Penjualan | CRM Agile |
| 👶 Kemudahan Penggunaan | CRM Agile |
| 🚀 Scalability & Enterprise | Salesforce |
| 🏆 Pemenang Keseluruhan | Salesforce |
🏆 PEMENANG: SALESFORCE
Salesforce memenangkan 5 dari 8 kategori.
Cocok untuk: enterprise sales, AI-powered customer relationship management, growing companies needing the best crm
Salesforce dan Agile CRM dibangun untuk tim yang sangat berbeda.
Salesforce is the best crm in the world for a reason. It scales from a 5-person team to a global enterprise.
Agile CRM is excellent for small businesses on a tight budget. Its free version and all in one crm design are hard to beat at this price.
If you need a powerful ai agent, deep integration apps, and advanced analytics, Salesforce is the clear winner.
Now, go build that pipeline!
Perbandingan Lebih Lanjut tentang Salesforce
Here’s how Salesforce stacks up against other crm solutions:
Salesforce unggul dalam hal: advanced ai agent, enterprise scalability, AppExchange depth
HubSpot unggul dalam hal: Paket CRM gratis, pengaturan lebih mudah, alat pemasaran bawaan.
Salesforce unggul dalam hal: market leadership, AI capabilities, integration apps library
Zoho CRM unggul dalam hal: lower pricing, free plan availability, broader software suite
Salesforce unggul dalam hal: Paket CRM lengkap, otomatisasi AI, fitur perusahaan.
Pipedrive menang pada: kesederhanaan, desain alur kerja visual, harga awal lebih rendah
Salesforce unggul dalam hal: scalability, app library size, advanced analytics
Freshsales menang dalam hal: Paket gratis, telepon dan email terintegrasi, proses pendaftaran lebih cepat.
Perbandingan Lebih Lanjut tentang Agile CRM
Here’s how Agile CRM stacks up against other CRM tools and platforms:
Agile CRM unggul dalam hal: free version, simple pricing, ease of search and setup
Naik Level menang pada: fitur agensi, kemampuan white-label, pembuat funnel
Agile CRM vs Keap
Agile CRM unggul dalam hal: free plan, lower entry price, gamification for sales
Keap menang berdasarkan: mature email marketing automation, ecommerce features, better deliverability
Agile CRM unggul dalam hal: free plan, built-in helpdesk, all in one CRM simplicity
Kampanye Aktif menang pada: Kedalaman otomatisasi email, kemampuan pengiriman, segmentasi
Agile CRM unggul dalam hal: Telepon terintegrasi, gamifikasi penjualan, harga tingkatan berbayar lebih rendah.
HubSpot unggul dalam hal: brand recognition, free tools depth, marketing app library
Agile CRM unggul dalam hal: full CRM features, contact management, helpdesk and service tools
ClickFunnels menang pada: funnel building, landing pages templates, upsell sequences
Agile CRM vs Metode Konvensional
Agile CRM unggul dalam hal: automation features, free plan, helpdesk for customer service
Rakyat menang pada: modern UI, LinkedIn enrichment, relationship intelligence
Agile CRM vs Seketika
Agile CRM unggul dalam hal: full CRM capabilities, contact management, free version
Menang secara instan dalam hal: email dingin volume, deliverability, warmup tools
Agile CRM vs KlikUp
Agile CRM unggul dalam hal: Fitur khusus CRM, telepon terintegrasi, otomatisasi pemasaran.
ClickUp unggul dalam hal: project management depth, free plan generosity, team collaboration
Agile CRM unggul dalam hal: Fitur pemasaran dan layanan bawaan, telepon, paket CRM gratis
CRM menang pada hari Senin dalam hal: Desain alur kerja visual, kolaborasi tim, UI yang lebih bersih.
Agile CRM unggul dalam hal: marketing automation, gamification, all in one CRM scope
Kapsul CRM menang pada: kesederhanaan, antarmuka yang lebih bersih, pengalaman seluler yang lebih baik.
Agile CRM unggul dalam hal: paket gratis, gamifikasi penjualan, helpdesk terintegrasi
Insightly unggul dalam hal: integrasi manajemen proyek, kedalaman Google Workspace
Agile CRM unggul dalam hal: gamification, all in one pricing, free plan scope
Freshsales CRM unggul dalam hal: Desain UI, penilaian prospek berbasis AI, kemampuan pengiriman email.
Agile CRM unggul dalam hal: Fitur CRM, alat penjualan, ketersediaan paket gratis
Zendesk unggul dalam hal: Dukungan pelanggan yang mendalam, manajemen tiket, alat layanan perusahaan.
Pertanyaan Yang Sering Muncul
Apakah Salesforce sepadan untuk bisnis kecil?
Salesforce is often overkill for very small business teams. It starts at $25/user/month, billed annually. For smaller businesses under 10 users, Agile CRM’s free version is a smarter first step.
Apakah Agile CRM benar-benar gratis?
Yes. Agile CRM offers a genuinely free version for up to 10 users. It includes contact management, deals, and tasks with no credit card and no setup fee.
How does Salesforce CRM compare to Agile CRM for marketing automation?
Marketing Cloud handles enterprise-scale campaigns. Agile CRM’s built-in marketing automation covers email marketing, landing pages, A/B testing, and web engagement — plenty for small business marketing teams.
What is the best CRM for a sales team under 10 people?
Agile CRM is typically the best bet for sales teams of 10 or fewer. The free plan covers full contact management, deals, and customer queries with great support and quick setup.
CRM mana yang menang secara keseluruhan — Salesforce atau Agile CRM?
Salesforce wins. It leads in ai agent automation, integrations, reporting, and enterprise scalability. Agile CRM wins on price, gamification, and ease of use. Pick by budget and business size.
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