📊 Hasil Tes Kami:
- 🎯 Manajemen Kontak: Salesforce gives a full 360° view with activity history vs Agile CRM’s basic contact cards — Salesforce wins
- ⚡ Otomatis Kecepatan: Salesforce point-and-click workflows deployed in minutes vs Agile CRM’s drag-and-drop builder (more limited) — Salesforce wins
- 💰 Pricing for Small Teams: Lincah CRM free plan (10 users) vs Salesforce’s $25/user minimum — Agile CRM wins
- 🔌 Integrasi: Salesforce AppExchange (5,000+ apps) vs Agile CRM’s basic third-party connectors — Salesforce wins
- 📊 Melaporkan & Analisis: Salesforce Tableau-powered dashboards vs Agile CRM’s standard reports — Salesforce wins
Are you stuck choosing between Salesforce vs Agile CRM?
Both are CRM platforms. But they serve very different bisnis butuh.
Salesforce is the world’s #1 CRM. It powers sales teams at companies of all sizes.
Agile CRM is a budget-friendly all-in-one tool. It combines sales, marketing, and service in one place.
We spent four weeks testing both platforms. We compared features, pricing, ease of use, and real-world performance.
Berikut semua yang Anda butuhkan untuk membuat keputusan yang tepat.
Tinjau
We tested Salesforce and Agile CRM side by side across eight core categories.
We set up live pipelines, tested automation, and pushed integrations to their limits.
We also looked at how each tool performs for bisnis kecil and growing teams.
The results were clear. Salesforce outperformed in six of eight categories.
Apa itu Salesforce?
Salesforce is the world’s leading cloud-based CRM platform. It was founded in 1999 by Marc Benioff in San Francisco.
It helps businesses manage customer relationships, sales pipelines, and marketing campaigns. All in one place.
Salesforce includes dedicated clouds for Sales, Service, Marketing, and Commerce. Each one is built for a specific business function.
In 2025, Salesforce went all-in on AI with Einstein AI and Agentforce. These tools automate tasks and personalize every customer interaction.
Salesforce
Salesforce is the #1 CRM in the world. It gives your team a complete view of every customer, automates repetitive tasks, and scales as your business grows. Over 150,000 companies trust it daily.
Harga Salesforce
Here’s what Salesforce costs in 2026. Let’s break it down.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Hal-hal penting | $25/pengguna/bulan | Tim kecil yang baru memulai |
| Profesional | $75/pengguna/bulan | Growing sales teams needing full CRM |
| Perusahaan | $150/pengguna/bulan | Tim besar dengan kebutuhan tingkat lanjut |
Uji coba gratis: Salesforce offers a 30-day free trial. No credit card required to start.
Garansi uang kembali: Salesforce does not offer a standard money-back guarantee. Review terms before committing.
📌 Catatan: Salesforce pricing is per user per month, billed annually. Add-ons like Einstein AI and Data Cloud cost extra. Budget carefully before upgrading.
⚠️ Peringatan: Salesforce costs can escalate quickly with add-ons and customizations. Always request a full quote before signing an annual contract.
Key Benefits of Salesforce
Here’s why Salesforce stands out from the competition:
- World’s #1 CRM: Salesforce has been ranked the #1 CRM by IDC for over 20 years. No other platform has matched its track record.
- Einstein AI + Agentforce: Built-in AI automates tasks and personalizes customer experiences. It can boost employee productivity by up to 30%.
- AppExchange Marketplace: Over 5,000 third-party apps are available. You can connect tools like Zendesk, QuickBooks, MailChimp, and hundreds more.
- Real-Time Data Cloud: Salesforce’s Data Cloud unifies data from every source in real time. This gives your team a single, accurate view of every customer.
- Scales with Your Business: Salesforce handles everything from a 5-person startup to a 50,000-person enterprise. You never outgrow it.
- Customization at Every Level: Add custom fields, tabs, email templates, and reports. You can tailor the platform to match your exact workflow.
Salesforce Pros & Cons
✅ Kelebihan
- Industry-leading CRM with 20+ years of trust
- Einstein AI and Agentforce automate complex workflows
- 5,000+ app integrations via AppExchange
- Scales from small teams to global enterprises
- Deep reporting with Tableau-powered analytics
❌ Kekurangan
- Expensive — starts at $25/user/month, billed annually
- Can feel like overkill for very small businesses
- Add-ons and customizations increase total cost fast
- Steeper learning curve than simpler CRM tools
Apa itu Agile CRM?
Agile CRM is a cloud-based, all-in-one CRM built for small and medium businesses. It launched in 2013.
It combines sales, marketing, and customer service into a single platform. You manage everything without switching between multiple tools.
Over 15,000 businesses worldwide trust Agile CRM. It’s recognized as a leader by G2 Crowd.
The platform offers a free plan for up to 10 users. This makes it attractive for startups and budget-conscious teams.
CRM Agile
Agile CRM packs sales, marketing, and support into one affordable platform. It’s ideal for small teams who want an all-in-one CRM without the enterprise price tag. The free plan covers up to 10 users.
Penetapan Harga CRM Agile
Here’s what Agile CRM costs in 2026. Let’s break it down.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Bebas | Bebas | Startups and solopreneurs (up to 10 users) |
| Starter | $8,99/pengguna/bulan | Small teams needing basic automation |
| Biasa | $29,99/pengguna/bulan | Tim yang sedang berkembang membutuhkan alat pemasaran lengkap. |
| Perusahaan | $47,99/pengguna/bulan | Larger businesses needing advanced support |
Uji coba gratis: Yes — the free plan is permanent for up to 10 users. No credit card required.
Garansi uang kembali: Agile CRM does not advertise a standard money-back guarantee. Check terms before upgrading.
📌 Catatan: The free plan includes contact management, deals, and basic tasks. Paid plans unlock marketing automation, email campaigns, and advanced reports.
⚠️ Peringatan: Some users report email deliverability issues on paid plans. Test email sending before committing to a paid tier.
Key Benefits of Agile CRM
Here’s why Agile CRM stands out for small businesses:
- Free Plan for 10 Users: Agile CRM’s free tier is one of the most generous in the CRM market. Small teams get real CRM features at zero cost.
- Platform Terpadu: Sales, marketing, and customer service live in one dashboard. This removes data silos and saves time switching between tools.
- Gamifikasi Penjualan: Agile CRM includes leaderboards, badges, and competition features. This is a rare feature that motivates sales teams to close more deals.
- Built-In Telephony: Make and log calls directly inside the platform. No need for a separate phone integration.
- Otomatisasi Pemasaran: Create automated email campaigns, A/B tests, and lead scoring workflows. These tools rival more expensive platforms.
- Pengaturan Mudah: Agile CRM is simpler to set up than most enterprise CRMs. You can get started in hours, not weeks.
Agile CRM Pros & Cons
✅ Kelebihan
- Free plan available for up to 10 users
- All-in-one: sales, marketing, and service combined
- Unique sales gamification features
- Very affordable paid plans starting at $8.99/user/month
- Quick and easy to set up for small teams
❌ Kekurangan
- Email deliverability issues reported by users
- Reporting tools are limited compared to Salesforce
- Customer support can be slow to resolve bugs
- Limited customization for larger enterprise needs
Perbandingan Fitur
Ready to dive into a detailed comparison of Salesforce vs Agile CRM?
We’ll explore nine key features to help you decide which platform best fits your needs.
| Fitur | Salesforce | CRM Agile |
|---|---|---|
| Harga Mulai | $25/pengguna/bulan | Free (paid from $8.99) |
| Paket Gratis | ❌ | ✅ (up to 10 users) |
| Manajemen Kontak | ✅ Full 360° view | ✅ Basic to moderate |
| Otomatisasi Pemasaran | ✅ Tingkat Lanjut | ✅ Terintegrasi |
| Sales Gamification | ❌ | ✅ |
| Fitur AI | ✅ Einstein AI + Agentforce | ✅ Basic AI (2026) |
| Integrasi Pihak Ketiga | ✅ 5,000+ apps | ✅ Terbatas |
| Custom Reporting | ✅ Tableau-powered | ❌ Hanya dasar-dasar saja |
| Terbaik untuk | Mid-to-large businesses | Usaha kecil |
1. Manajemen Kontak
Salesforce: Salesforce gives you a complete 360° view of every contact. You see activity history, key contacts, open deals, and every communication in one place. You can add custom fields to capture any data your business needs.
CRM Agile: Agile CRM also provides a solid contact management system. You get a 360° customer view with interaction history, deal tracking, and media sosial data. It works well for small teams managing under a few thousand contacts.
2. Otomatisasi Penjualan
Salesforce: Salesforce automates business processes through a simple point-and-click interface. You can create approval workflows, auto-assign leads, and trigger follow-ups without writing a single line of code. Automation is available at every pricing tier.
CRM Agile: Agile CRM features a drag-and-drop automation builder. You can automate follow-ups, lead scoring, and data entry tasks. The builder is intuitive but has fewer triggers and conditions than Salesforce.
⚠️ Peringatan: Agile CRM’s automation is solid for basic workflows. For complex, multi-step processes with conditional logic, Salesforce is the stronger choice.
3. Analisis & Pelaporan
Salesforce: Salesforce integrates with Tableau to deliver data-driven dashboards and forecasting reports. You can build custom reports for any metric across sales, service, and marketing. Forecasting accuracy is among the best in the industry.
CRM Agile: Agile CRM offers standard reports for deals, contacts, and campaigns. The reporting interface is straightforward. However, users often report that the tools are poorly configured and lack depth for serious data analysis.
4. Fitur AI
Salesforce: Salesforce’s Einstein AI and Agentforce are the most advanced Alat AI in the CRM market. They automate tasks, score leads, predict customer behavior, and personalize every interaction. In 2025, Salesforce went fully AI-first with agentic automation.
CRM Agile: In 2026, Agile CRM is rolling out AI agents for lead scoring and predictive analytics. These are useful features for small teams. But they don’t match the depth and maturity of Salesforce’s AI ecosystem.
✅ Hasil Tes: Salesforce’s AI tools are significantly more mature. If AI-powered automation is a priority, Salesforce is the clear winner in this category.
5. Otomatisasi Pemasaran
Salesforce: Salesforce Marketing Cloud handles personalized campaign management at scale. It supports multi-channel campaigns across email, social, and mobile. The platform can build highly targeted segments using real-time data.
CRM Agile: Agile CRM includes solid built-in marketing automation. You get email campaigns, A/B testing, landing pages, web engagement tracking, and lead scoring. For a usaha kecil, these tools cover most marketing needs without extra cost.
6. Customer Support Tools
Salesforce: Salesforce Service Cloud provides enterprise-grade case management and customer support tools. It tracks every customer issue from open to close. Teams report a 33% improvement in customer satisfaction scores after adoption.
CRM Agile: Agile CRM includes a helpdesk feature that automates ticketing and customer support. You can manage customer queries, set priorities, and assign tickets to team members. It works well for basic support needs.
7
Salesforce: The Salesforce AppExchange launched in 2006 and now has over 5,000 apps. You can connect virtually any tool your business uses. Popular integrations include QuickBooks, Zendesk, MailChimp, SAP, and Oracle.
CRM Agile: Agile CRM supports integration with common third-party tools. It connects with Google Calendar, Outlook, Zapier, and popular email platforms. The library is smaller and less flexible than Salesforce’s AppExchange.
⚠️ Peringatan: If your tech stack includes specialized enterprise tools, check Agile CRM’s integration list carefully. Salesforce almost always has a native connector available.
8. Sales Pipeline Management
Salesforce: Salesforce’s sales pipeline is fully customizable. You can create multiple pipelines for different products or regions. Collaborative forecasting helps teams predict revenue with high accuracy.
CRM Agile: Agile CRM provides a visual sales pipeline with drag-and-drop deal management. You can track deals, set milestones, and see your whole pipeline at a glance. The unique gamification layer adds leaderboards to keep your team motivated.
9. Harga & Biaya
Mari kita bandingkan paket harga tersebut secara berdampingan.
| Rencana | Salesforce | CRM Agile |
|---|---|---|
| Bebas | ❌ Tidak ada paket gratis | ✅ Free (up to 10 users) |
| Tingkat Pemula | $25/user/month (Essentials) | $8.99/user/month (Starter) |
| Tingkat Menengah | $75/user/month (Professional) | $29.99/user/month (Regular) |
| Tingkat Teratas | $150/user/month (Enterprise) | $47.99/user/month (Enterprise) |
Salesforce: Salesforce starts at $25/user/month, billed annually. This gets you core CRM features. Advanced capabilities like Einstein AI and Data Cloud add to the cost. For larger teams, annual contracts can run into tens of thousands of dollars.
CRM Agile: Agile CRM’s free plan is hard to beat for budget-conscious teams. Paid plans start at just $8.99/user/month. Even the top Enterprise tier at $47.99 is a fraction of Salesforce’s cost. For price alone, Agile CRM wins easily.
Skenario yang Berbeda
| Jika Anda Membutuhkan… | Memilih | Mengapa |
|---|---|---|
| Tight budget or free plan | CRM Agile | Free for 10 users; paid from $8.99 |
| Enterprise-scale CRM | Salesforce | #1 ranked CRM; handles any business size |
| Advanced AI automation | Salesforce | Einstein AI + Agentforce lead the market |
| Sales gamification | CRM Agile | Leaderboards and badges built in |
| 5,000+ app integrations | Salesforce | AppExchange is unmatched |
| All-in-one for small teams | CRM Agile | Sales, marketing, service in one platform |
| Deep reporting and forecasting | Salesforce | Tableau-powered analytics and AI forecasting |
💰 Anggaran Anda
Agile CRM wins on price. Its free plan covers up to 10 users, and paid plans start at just $8.99/user/month. Salesforce starts at $25/user/month, and costs climb fast with add-ons.
🔌 Susunan Teknologi Anda
If your business relies on specialized tools, Salesforce is the safer bet. Its AppExchange covers over 5,000 apps. Agile CRM works well with common tools but has a smaller integration library.
📈 Your Sales Process
For complex, multi-stage sales processes, Salesforce gives you the customization and automation you need. For straightforward pipelines with a small team, Agile CRM’s visual pipeline is more than enough.
🎓 Tingkat Pengalaman Anda
Agile CRM is easier to set up and learn. Small teams can get started in hours. Salesforce has a steeper learning curve but offers extensive training through Trailhead, its free learning platform.
🆓 Uji Coba dan Demo Gratis
Both platforms let you try before you buy. Agile CRM’s free plan never expires for up to 10 users. Salesforce offers a 30-day free trial on its paid plans.
🛟 Opsi Dukungan
Salesforce provides 24/7 customer support on higher tiers. Agile CRM’s support is often praised for friendliness, but users report slow bug resolution times. For mission-critical support, Salesforce is more reliable.
Panduan Pengalihan
Sudah menggunakan salah satu alat ini? Berikut yang dapat Anda harapkan jika Anda beralih.
🔄 Switching from Salesforce to Agile CRM?
✅ Apa yang akan Anda peroleh:
- A free plan that covers up to 10 users immediately
- Built-in sales gamification with leaderboards and badges
- Significantly lower monthly costs across all paid tiers
❌ Apa yang akan Anda rugikan:
- Einstein AI and Agentforce automation capabilities
- Access to 5,000+ AppExchange integrations
- Tableau-powered advanced reporting and forecasting
📋 Cara beralih:
- Export your Salesforce contacts and deals as a CSV file
- Create your Agile CRM account and set up your pipeline
- Import your CSV data and reconnect your email and calendar
🔄 Switching from Agile CRM to Salesforce?
✅ Apa yang akan Anda peroleh:
- Einstein AI and Agentforce for intelligent automation
- Access to 5,000+ pre-built app integrations
- Enterprise-grade reporting and sales forecasting
❌ Apa yang akan Anda rugikan:
- The free plan — Salesforce has no permanent free tier
- Built-in sales gamification features
- The simpler, faster setup experience
📋 Cara beralih:
- Export your contacts and deals from Agile CRM as a CSV
- Start your Salesforce 30-day free trial and configure your org
- Import data via Data Import Wizard and connect your integrations
Keputusan Akhir
| Kategori | Pemenang |
|---|---|
| 💰 Harga | CRM Agile |
| 🤖 Fitur AI | Salesforce |
| 📊 Reporting & Analytics | Salesforce |
| 🔌 Integrasi | Salesforce |
| 🎯 Sales Automation | Salesforce |
| 🎮 Sales Gamification | CRM Agile |
| 👶 Kemudahan Penggunaan | CRM Agile |
| 🚀 Scalability | Salesforce |
| 🏆 Pemenang Keseluruhan | Salesforce |
🏆 WINNER: SALESFORCE
Salesforce wins 5 out of 8 categories.
Cocok untuk: growing businesses, enterprise sales teams, AI-powered CRM automation
Salesforce and Agile CRM are built for very different teams.
Salesforce is the world’s #1 CRM for a reason. It scales from a 5-person team to a global enterprise without missing a beat.
Agile CRM is excellent for small businesses on a budget. Its free plan and all-in-one design are hard to beat at that price point.
But if you need powerful AI, deep integrations, and advanced reporting, Salesforce is the clear choice.
Go build that pipeline!
More of Salesforce Compared
Here’s how Salesforce stacks up against other competitors:
Salesforce unggul dalam hal: advanced AI, enterprise scalability, AppExchange depth
HubSpot unggul dalam hal: free CRM tier, easier setup, built-in marketing tools
Salesforce unggul dalam hal: market leadership, AI capabilities, integration ecosystem
Zoho CRM wins on: lower pricing, free plan available, broader software suite
Salesforce vs Pipedrive
Salesforce unggul dalam hal: full CRM suite, AI automation, enterprise features
Pipedrive menang dalam hal: simplicity, visual pipeline design, lower starting price
Salesforce unggul dalam hal: scalability, ecosystem size, advanced analytics
Freshsales menang dalam hal: free plan, built-in phone and email, faster onboarding
More of Agile CRM Compared
Here’s how Agile CRM stacks up against other competitors:
Agile CRM vs Naik Level
Agile CRM wins on: free plan availability, simpler pricing tiers
GoHighLevel menang dalam hal: agency features, white-label capabilities, funnel builder
Agile CRM wins on: free plan, lower entry price, gamification
Keap menang berdasarkan: mature email automation, ecommerce integration, better deliverability
Agile CRM vs Kampanye Aktif
Agile CRM wins on: free plan, built-in helpdesk, all-in-one simplicity
ActiveCampaign unggul dalam hal: email automation depth, deliverability, segmentation
Agile CRM wins on: built-in telephony, sales gamification, lower paid tier pricing
HubSpot unggul dalam hal: brand recognition, free tools depth, marketing ecosystem
Agile CRM vs ClickFunnels
Agile CRM wins on: full CRM features, contact management, helpdesk
ClickFunnels unggul dalam hal: funnel building, landing page templates, upsell sequences
Agile CRM vs Rakyat
Agile CRM wins on: automation features, free plan, helpdesk and service tools
Folk menang dalam hal: modern UI, LinkedIn enrichment, relationship intelligence
Agile CRM vs Seketika
Agile CRM wins on: full CRM capabilities, contact management, free plan
Menang secara instan dalam hal: cold email volume, deliverability infrastructure, warmap peralatan
Agile CRM vs KlikUp
Agile CRM wins on: CRM-specific features, built-in telephony, marketing automation
ClickUp unggul dalam hal: project management depth, free plan generosity, all-team collaboration
Agile CRM wins on: built-in marketing and service features, telephony, free CRM plan
CRM menang pada hari Senin dalam hal: visual workflow design, team collaboration, cleaner UI
Agile CRM vs Kapsul CRM
Agile CRM wins on: marketing automation, gamification, all-in-one scope
Capsule CRM unggul dalam hal: simplicity, cleaner interface, better mobile experience
Agile CRM wins on: free plan, sales gamification, built-in helpdesk
Insightly unggul dalam hal: project management integration, Google Workspace depth
Agile CRM wins on: gamification, all-in-one pricing, free plan scope
Freshsales CRM unggul dalam hal: UI design, AI lead scoring, email deliverability
Agile CRM wins on: CRM features, sales tools, free plan availability
Zendesk unggul dalam hal: customer support depth, ticket management, enterprise service tools
Pertanyaan Yang Sering Muncul
Is Salesforce worth it for small businesses?
Salesforce is powerful, but it can be overkill for very small or new businesses. The entry price of $25/user/month billed annually adds up quickly for small teams. For businesses under 10 users, Agile CRM’s free plan may be a smarter starting point.
Apakah Agile CRM benar-benar gratis?
Yes — Agile CRM offers a genuinely free plan for up to 10 users. It includes contact management, basic deals tracking, and task management. No credit card is required to get started.
How does Salesforce compare to Agile CRM for marketing automation?
Both tools include marketing automation. Salesforce Marketing Cloud is far more advanced and handles enterprise-scale campaigns. Agile CRM’s built-in automation covers email campaigns, A/B testing, and lead scoring — plenty for small businesses.
Apakah yang CRM terbaik for a team under 10 people?
Agile CRM is a strong choice for teams of 10 or fewer. Its free plan is one of the most generous in the market. You get sales, marketing, and support tools at no cost. For teams that need more advanced features Nanti, Salesforce is worth the upgrade.
Which CRM wins overall — Salesforce or Agile CRM?
Salesforce wins the overall comparison. It outperforms Agile CRM in AI, integrations, reporting, automation, and scalability. Agile CRM wins on price, ease of setup, and unique gamification features. Choose Agile CRM if budget is your priority. Choose Salesforce if you need the best CRM available.
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