📊 当社のテスト結果：
- 🎯 連絡先管理: Salesforce delivers a complete view of every customer with activity history vs Agile CRM’s contact cards — セールスフォースが勝利
- ⚡ セールスオートメーション: Salesforce’s point-and-click interface beats Agile CRM’s drag-and-drop workflow ビルダー on depth — セールスフォースが勝利
- 💰 Price for Small Businesses: Agile CRM free version (10 users) vs Salesforce’s $25/user account minimum — アジャイルCRMが勝利
- 🔌 Integration Apps: Salesforce AppExchange (5,000+ apps including クイックブックス) vs Agile CRM’s smaller library — セールスフォースが勝利
- 📊 レポートと分析: Salesforce’s Tableau-powered dashboards vs Agile CRM’s standard reports — セールスフォースが勝利
Choosing between Salesforce vs Agile CRM comes down to a single 質問.
Do you need a best-in-class enterprise CRM or an affordable all in one CRM for small 仕事 growth?
Both platforms manage contacts, deals, marketing, and customer service.
But they target very different businesses with very different budgets.
Salesforce is the world’s 最高のCRM and the market leader in customer relationship management.
Agile CRM is a great price option for small and medium businesses needing sales, marketing, and service in one tool.
We tested both platforms for 4 weeks. Here’s the honest verdict.
概要
We compared Salesforce vs Agile CRM across eight categories that matter most to buyers.
We tested contact management, sales automation, marketing automation, and reporting.
We also looked at pricing, integrations, AI features, and customer support.
Salesforce won six categories. Agile CRM won two. The full breakdown is below.
Salesforce とは何ですか?
Salesforce is a leading AI-powered, cloud-based customer relationship management platform delivered as a SaaS service.
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California.
It was founded in February 1999 by co founder and former Oracle executive Marc Benioff. The company made its initial public offering in 2004.
Salesforce offers products and services for businesses of all sizes, from startups to large companies.
Salesforce products include Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Each one solves a specific part of customer success.
It is the 61st largest company in the world by market cap, valued near US$153 billion as of September 2022.
Salesforce became the world’s largest enterprise software firm in 2022 and has been a Dow Jones Industrial Average component since 2020.
セールスフォース
Salesforce is consistently ranked the #1 CRM by IDC. It gives your salesforce team a complete view of customers, automates work, and scales as your 仕事 成長する。
Salesforceの価格
Salesforce pricing is tiered and generally higher than other CRM tools on the market.
Here’s the cost breakdown for 2026:
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 必需品 | 1ユーザーあたり月額25ドル | 小規模ビジネス |
| プロ | 月額75ドル/ユーザー | 成長を続ける営業チームには、完全なCRMが必要 |
| 企業 | 1ユーザーあたり月額150ドル | Larger clients with advanced needs |
Pricing verified March 2026.
無料トライアル: Salesforce offers a 30-day free trial. No credit card required to get started.
返金保証: Salesforce does not advertise a standard money-back guarantee. Review the terms before signing up.
📌 注記： All Salesforce plans are billed annually. Add ons like Einstein AI, Data Cloud, and extra storage increase the total cost. Higher tiers unlock collaborative forecasting and 24/7 customer support.
⚠️ 警告： Salesforce’s pricing structure can be complex. Some products require a quote. Costs escalate quickly with customizations and add ons, so request a full quote before signing.
Salesforceの主なメリット
Here’s why Salesforce remains the best bet for most businesses:
- Market Leader for 20+ Years: Salesforce is consistently ranked the #1 CRM by IDC. It has a longer list of integrations than any other CRM platform.
- アインシュタインAIとエージェントフォース： Salesforce’s groundbreaking ai innovation includes the ai agent platform Agentforce. It automates tasks and personalizes customer experiences across every channel.
- AppExchangeマーケットプレイス： Launched in 2006, AppExchange has grown to over 5,000 apps. You can integrate QuickBooks, ゼンデスク, MailChimp, SAP, Oracle, and more.
- 顧客に関する包括的な情報： Salesforce takes advantage of business data from every source. You see activity history, key contacts, and communications in one account view.
- リアルタイムデータクラウド： Data Cloud is a “data lakehouse” that unifies real-time data across systems. Paired with Tableau, it drives high-accuracy sales forecasting.
- 成長を見据えた設計： Salesforce technology supports the way you work now and scales as your business grows. Reports show a 30% lift in employees’ productivity and 33% improvement in CSAT.
- Customer Company Vision: Salesforce’s chief digital officer role and ai commitments support enterprise transformation. Sneak peek features are released through Customer 360 updates.
セールスフォースのメリットとデメリット
✅ メリット
- Market leader and best CRM for enterprise needs
- Einstein AI plus the Agentforce ai agent platform
- AppExchange offers 5,000+ apps and access to integration templates
- Scales from startups to large enterprise infrastructure
- Deep customization options including custom fields and email templates
❌ デメリット
- High cost starting at $25/user, billed annually
- Often overkill for smaller businesses and very 中小企業 チーム
- Add ons and training increase total costs quickly
- Steeper learning curve than simpler CRM software
Agile CRM とは何ですか?
Agile CRM is a cloud-based, all in one crm system designed for small and medium businesses.
It combines sales automation, marketing automation, and customer service in one platform.
Agile CRM has been in operation since 2013. It serves over 15,000 customers globally and is recognized as a leader by G2 Crowd.
The platform is built to make marketing and sales lifecycles more efficient. It’s available on the cloud, with offices in インド そしてフィリピン。
Agile CRM is suitable for businesses of all shapes and sizes — but it shines as an ecommerce crm for small businesses on a tight budget.
Agile CRM offers a free version for up to 10 users. There is no setup fee to start.
アジャイルCRM
Agile CRM packs sales, marketing, and support into one affordable tool. Easy setup and great support make it ideal for small businesses without a big software budget.
Agile CRMの価格
Agile CRM’s pricing is designed to be competitive for small and medium businesses.
Here’s the full breakdown for 2026:
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 無料 | 無料（最大10ユーザーまで） | Startups and solopreneurs |
| スターター | 月額8.99ドル/ユーザー | Small business teams needing automation |
| 通常 | 月額29.99ドル/ユーザー | マーケティングチームの拡大 |
| 企業 | 月額47.99ドル/ユーザー | 高度なサポートを必要とする大企業 |
Pricing verified March 2026.
無料トライアル: Yes — the free plan is permanent. It covers up to 10 users with core CRM features at no cost.
返金保証: Agile CRM does not publish a money-back guarantee policy. Check current terms before billing kicks in.
📌 注記： Free plans include contact management, deals, and basic tasks. Paid tiers unlock email marketing, landing pages, custom fields, web engagement tracking, and the knowledge base.
⚠️ 警告： Some users report email deliverability has dropped significantly. The mail system may go weeks without working. Test email sending and your sales process carefully before upgrading.
アジャイルCRMの主なメリット
Agile CRMが中小企業にとって優れている理由は以下のとおりです。
- 10ユーザー向けの無料版： Agile CRM offers one of the most generous free plans on the market. Small business owners get real CRM features at zero billing cost.
- All in One CRM Platform: Sales, marketing, and customer service live in one site. Agile CRM combines sales marketing and service functions, reducing data silos.
- Sales Enablement & Gamification: Built-in leaderboards and badges encourage competition among sales team members. This drives revenue generated per rep.
- Marketing Automation Tools: Create automated email campaigns, A/B tests, landing pages, and lead scoring. The tools rival more expensive platforms.
- Contact Management with 360° View: Agile CRM’s contact management system provides a complete view of customer interactions. Track customer queries, deals, and history in one screen.
- Built-In Telephony & Calendar: Make calls and let leads book meetings on your calendar. It syncs with Google Calendar or Outlook automatically.
- 簡単なセットアップ: Agile CRM is faster to set up than Infusionsoft, which can take months of training. Most teams get going in hours.
アジャイルCRMのメリットとデメリット
✅ メリット
- Free version available for up to 10 users
- All in one CRM combining sales, marketing, and service
- Sales gamification and a clear sales pipeline view
- Great price starting at $8.99/user/month with no setup fee
- Easy setup and great support for small teams
❌ デメリット
- Email deliverability has halved twice in recent months for some users
- Reporting tools are awful and poorly configured per user reviews
- Bug fixes can take up to 2 weeks to address
- Limited customization for larger enterprise infrastructure needs
機能比較
Ready to dive into a detailed Salesforce vs Agile CRM comparison? We’ll cover the features that matter most to most businesses.
Here’s the summary first, then a deep look at each category.
| 特徴 | セールスフォース | アジャイルCRM |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額25ドル | 無料（8.99ドルから） |
| 無料版 | ❌ | ✅（最大10ユーザーまで） |
| 連絡先管理 | ✅ Complete view | ✅ 360° view |
| マーケティングオートメーション | ✅ マーケティングクラウド | ✅ Built-in tools |
| 販売のゲーム化 | ❌ | ✅ |
| AIエージェント | ✅ アインシュタイン + エージェントフォース | ✅ Basic (2026) |
| アプリと連携 | ✅ 5,000+ on AppExchange | ✅ Smaller library |
| カスタムレポート | ✅ Tableau搭載 | ❌ 基本機能のみ |
| 最適な用途 | 中規模から大規模企業 | 中小企業 |
1. 連絡先管理
セールスフォース: Salesforce provides a complete view of customers, including activity history, key contacts, and their communications. You can add custom fields, tabs, email templates, and enhanced reports to capture any business data your team needs.
アジャイルCRM: Agile CRM’s contact management system gives a 360-degree view of customer interactions. It works well for 中小企業 sales teams managing under a few thousand contacts. The contact data layout is clean and searchable.
2. セールスオートメーション
セールスフォース: Salesforce allows businesses to automate processes through a simple point-and-click interface. You can create approval workflows, auto-assign leads, and trigger follow-ups without code. Increased automation in Salesforce has been shown to boost employee productivity by 30%.
アジャイルCRM: Agile CRM features a drag-and-drop interface that allows for easy workflow creation. It automates follow-ups, lead scoring, and data entry tasks. The platform is accessible via web and mobile apps so teams can manage deals remotely.
⚠️ 警告： Agile CRM is fine for basic workflows. For complex, multi-step processes with conditional logic, Salesforce is the stronger choice.
3. 分析とレポート
セールスフォース: Salesforce’s integration with tools like Tableau enables data-driven decision making with high forecasting accuracy. You can build custom reports for any metric across sales, service, and marketing. Visual analytics dashboards are powerful and customizable.
アジャイルCRM: Agile CRM provides standard reports for deals, contacts, and campaigns. Some users report that the reporting tools are awful and poorly configured. For serious data analysis, you may need to export to a separate tool.
4. AI機能
セールスフォース: Einstein AI, also known as Agentforce, automates tasks and personalizes customer experiences. In 2025, Salesforce adopted an AI-first strategy focused on agentic automation. The ai agent platform is the most mature in the CRM industry.
アジャイルCRM: In 2026, Agile CRM is increasingly leveraging AI agents for lead scoring and predictive analytics. These tools help small business marketing teams prioritize hot leads. But the depth lags behind Salesforce’s Einstein.
✅ テスト結果： Salesforceの AIツール are significantly more mature. If groundbreaking ai innovation matters, Salesforce wins this category cleanly.
5. マーケティングオートメーション
セールスフォース: Marketing Cloud allows for marketing automation and personalized campaign management. It supports email, social, and mobile campaigns. Popular AppExchange apps like MailChimp let users create email campaigns directly from Salesforce.
アジャイルCRM: Agile CRM provides tools that allow users to gauge web engagement and create automated email campaigns. It supports email marketing, multi-channel marketing, A/B testing, and landing pages. Marketing automation features are more advanced than expected at this price point.
6. Customer Service Tools
セールスフォース: Service Cloud provides case management and tools for enhanced customer service support. Salesforce’s capabilities can lead to a reported 33% improvement in customer satisfaction (CSAT). Higher tiers include 24/7 customer support.
アジャイルCRM: Agile CRM offers customer service capabilities, including a helpdesk feature that automates ticketing and customer support. Customer queries can be sorted and assigned to team members. The support is recommended by almost all of its customers.
7. 統合とアプリ
セールスフォース: Salesforce offers one of the largest third-party app marketplaces in the CRM industry — the AppExchange. Launched in 2006, it now has over 5,000 apps. You can connect QuickBooks, Zendesk, MailChimp, SAP, Oracle, and more.
アジャイルCRM: Agile CRM allows for integration with third-party software to enhance its functionality. It supports LinkedIn, Google Calendar, Outlook, ザピエール, and most popular email tools. The library is smaller than Salesforce’s AppExchange.
⚠️ 警告： If your tech stack includes specialized enterprise tools, check Agile CRM’s integrations list first. Salesforce almost always has a native connector or API design ready via the MuleSoft Anypoint Platform.
8. 販売パイプライン管理
セールスフォース: Salesforce’s sales pipeline is fully customizable. You can run multiple pipelines for different products, regions, or industries. Collaborative sales forecasting on higher tiers helps teams predict revenue with high accuracy.
アジャイルCRM: Agile CRM provides a visual sales pipeline that allows users to track deals effectively. Drag-and-drop deal management makes the sales process simple. The gamification layer with leaderboards keeps the sales team motivated.
9. 価格設定とコスト
Let’s compare the pricing plans side by side. This is the category where the two products diverge most.
| プランレベル | セールスフォース | アジャイルCRM |
|---|---|---|
| 無料 | ❌ 無料プランはありません | ✅ 無料（最大10ユーザーまで） |
| エントリーレベル | 月額25ドル/ユーザー（基本プラン） | 月額8.99ドル/ユーザー（スタータープラン） |
| 中級 | 月額75ドル/ユーザー（プロフェッショナルプラン） | 月額29.99ドル/ユーザー（通常プラン） |
| トップティア | 1ユーザーあたり月額150ドル（エンタープライズプラン） | 月額47.99ドル/ユーザー（エンタープライズプラン） |
セールスフォース: The Essentials tier starts at $25 per user per month, billed annually. Higher tiers offer collaborative forecasting and 24/7 customer support. The pricing structure can be complex — businesses may need to request quotes for some products.
アジャイルCRM: Agile CRM has three paid plans priced at $8.99, $29.99, and $47.99 per user per month. The free plan covers 10 users. For price alone, Agile CRM wins clearly — it saves money for small businesses while offering similar core features.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| A free CRM for a small business | アジャイルCRM | Free version for 10 users |
| Best CRM for enterprise scale | セールスフォース | #1 CRM by IDC for 20+ years |
| Advanced ai agent automation | セールスフォース | アインシュタインAI + エージェントフォース |
| Sales gamification & leaderboards | アジャイルCRM | Built-in for sales teams |
| 5,000+ apps to integrate | セールスフォース | Largest AppExchange in industry |
| All in one crm for SMBs | アジャイルCRM | Sales, marketing & service together |
| Deep reporting and analytics | セールスフォース | Tableau-powered visual analytics |
💰 あなたの予算
Agile CRM wins on price. Its free version covers up to 10 users, and paid plans start at $8.99/user/month. Salesforce starts at $25/user, billed annually, and costs escalate fast with add ons and customization.
🔌 あなたの技術スタック
If your business relies on specialized tools, Salesforce is the safer bet. Its AppExchange covers 5,000+ apps including QuickBooks. Agile CRM works with common tools but has a smaller integration library.
📈 販売プロセス
For complex, multi-stage sales process flows, Salesforce gives you the customization options you need. For straightforward pipelines with a small sales team, Agile CRM’s visual sales pipeline is more than enough.
🎓 あなたの経験レベル
Agile CRM offers easy setup with no upfront fee. Most teams are up in hours. Salesforce has a steeper learning curve but offers extensive training through Trailhead, its free learning platform.
🆓 無料トライアルとデモ
どちらのプラットフォームも購入前に試用できます。Agile CRMの無料プランは最大10ユーザーまで期限切れになりません。Salesforceは有料プランで30日間の無料トライアルを提供しています。
🛟 サポートオプション
Salesforce provides 24/7 customer support on higher tiers. Agile CRM is often praised for friendly support, but bug fixes can take up to 2 weeks. For mission-critical service, Salesforce is more reliable in person.
切り替えガイド
既にこれらのツールのいずれかをご利用ですか？切り替える場合、どのような変更が予想されますか？
🔄 SalesforceからAgile CRMへの移行をお考えですか？
✅ 得られるもの：
- A free version that covers up to 10 users immediately
- リーダーボードとバッジを備えた、販売促進のためのゲーム化機能を内蔵
- Significantly lower monthly costs and no setup fee
❌ 失うもの：
- Einstein AIとAgentforce AIエージェントの機能
- Access to 5,000+ AppExchange apps and integration templates
- Tableau-powered reporting and sales forecasting depth
📋切り替え方法：
- Export your Salesforce account, contacts, and deals as a CSV
- Create your Agile CRM account and set up your sales pipeline
- Import the CSV file and reconnect mail, calendar, and LinkedIn
🔄 Agile CRM から Salesforce に移行しますか？
✅ 得られるもの：
- インテリジェントオートメーションのためのEinstein AIとAgentforce
- Access to 5,000+ pre-built integration apps via AppExchange
- Top-tier reporting and sales forecasting tools
❌ 失うもの：
- The free version — Salesforce has no permanent free tier
- 販売促進のためのゲーム化機能を内蔵
- The simple, fast all in one crm setup experience
📋切り替え方法：
- Export your contacts, customer data, and deals from Agile CRM
- Salesforceの30日間無料トライアルを開始して、組織を設定しましょう
- Use the Data Import Wizard and connect your apps from AppExchange
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | アジャイルCRM |
| 🤖 AI Agent & Automation | セールスフォース |
| 📊 レポートと分析 | セールスフォース |
| 🔌 Apps & Integrations | セールスフォース |
| 🎯 販売自動化 | セールスフォース |
| 🎮 販売のゲーム化 | アジャイルCRM |
| 👶 使いやすさ | アジャイルCRM |
| 🚀 Scalability & Enterprise | セールスフォース |
| 🏆総合優勝 | セールスフォース |
🏆 受賞者：セールスフォース
セールスフォースは8部門中5部門で受賞した。
最適な用途: enterprise sales, AI-powered customer relationship management, growing companies needing the best crm
SalesforceとAgile CRMは、全く異なるチーム向けに設計されています。
Salesforce is the best crm in the world for a reason. It scales from a 5-person team to a global enterprise.
Agile CRM is excellent for small businesses on a tight budget. Its free version and all in one crm design are hard to beat at this price.
If you need a powerful ai agent, deep integration apps, and advanced analytics, Salesforce is the clear winner.
Now, go build that pipeline!
Salesforceの比較をもっと見る
Here’s how Salesforce stacks up against other crm solutions:
Salesforceが優れている点： advanced ai agent, enterprise scalability, AppExchange depth
HubSpotが優れている点： 無料のCRMプラン、簡単なセットアップ、組み込みのマーケティングツール
Salesforceが優れている点： market leadership, AI capabilities, integration apps library
Zoho CRMが優れている点： lower pricing, free plan availability, broader software suite
Salesforceが優れている点： フルCRMスイート、AI自動化、エンタープライズ機能
パイプドライブ 勝利したタイトル： シンプルさ、視覚的なパイプライン設計、低価格の開始価格
Salesforceが優れている点： scalability, app library size, advanced analytics
Freshsalesが勝利した点： 無料プラン、電話とメール機能内蔵、迅速なオンボーディング
アジャイルCRMの比較
Here’s how Agile CRM stacks up against other CRM tools and platforms:
アジャイルCRMが優れている点： free version, simple pricing, ease of search and setup
ゴーハイレベル 勝利したタイトル： 代理店機能、ホワイトラベル機能、ファネルビルダー
アジャイルCRM vs キープ
アジャイルCRMが優れている点： free plan, lower entry price, gamification for sales
キープの勝利条件： mature email marketing automation, ecommerce features, better deliverability
アジャイルCRMが優れている点： free plan, built-in helpdesk, all in one CRM simplicity
アクティブキャンペーン 勝利したタイトル： メール自動化の深度、配信率、セグメンテーション
アジャイルCRMが優れている点： 電話機能内蔵、販売促進のためのゲーム化、低価格帯プラン
HubSpotが優れている点： brand recognition, free tools depth, marketing app library
アジャイルCRMが優れている点： full CRM features, contact management, helpdesk and service tools
クリックファネル 勝利したタイトル： funnel building, landing pages templates, upsell sequences
アジャイルCRMが優れている点： automation features, free plan, helpdesk for customer service
フォーク 勝利したタイトル： modern UI, LinkedIn enrichment, relationship intelligence
アジャイルCRM vs 即座に
アジャイルCRMが優れている点： full CRM capabilities, contact management, free version
即座に勝利を収めるポイント： コールドメール volume, deliverability, warmup tools
アジャイルCRM vs クリックアップ
アジャイルCRMが優れている点： CRM固有の機能、内蔵電話機能、マーケティングオートメーション
ClickUpが優れている点： project management depth, free plan generosity, team collaboration
アジャイルCRMが優れている点： 組み込みのマーケティングおよびサービス機能、電話機能、無料のCRMプラン
月曜日のCRMの勝利点： 視覚的なワークフロー設計、チームコラボレーション、より洗練されたUI
アジャイルCRMが優れている点： marketing automation, gamification, all in one CRM scope
カプセルCRM 勝利したタイトル： シンプルさ、より洗練されたインターフェース、より優れたモバイル体験
アジャイルCRMが優れている点： 無料プラン、販売促進のためのゲーム化、組み込みヘルプデスク
Insightlyが勝利した点： プロジェクト管理との統合、Google Workspaceの高度な機能
アジャイルCRMが優れている点： gamification, all in one pricing, free plan scope
Freshsales CRMが優れている点： UIデザイン、AIリードスコアリング、メール配信率
アジャイルCRMが優れている点： CRMの機能、営業ツール、無料プランの利用可否
Zendeskが優れている点： 顧客サポートの充実度、チケット管理、エンタープライズサービスツール
よくある質問
中小企業にとってSalesforceは導入する価値があるのか？
Salesforce is often overkill for very small business teams. It starts at $25/user/month, billed annually. For smaller businesses under 10 users, Agile CRM’s free version is a smarter first step.
Agile CRMは本当に無料ですか？
Yes. Agile CRM offers a genuinely free version for up to 10 users. It includes contact management, deals, and tasks with no credit card and no setup fee.
How does Salesforce CRM compare to Agile CRM for marketing automation?
Marketing Cloud handles enterprise-scale campaigns. Agile CRM’s built-in marketing automation covers email marketing, landing pages, A/B testing, and web engagement — plenty for small business marketing teams.
What is the best CRM for a sales team under 10 people?
Agile CRM is typically the best bet for sales teams of 10 or fewer. The free plan covers full contact management, deals, and customer queries with great support and quick setup.
総合的に見て、SalesforceとAgile CRMのどちらが優れているのか？
Salesforce wins. It leads in ai agent automation, integrations, reporting, and enterprise scalability. Agile CRM wins on price, gamification, and ease of use. Pick by budget and business size.
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