Choosing the right customer software can be a big game, right?
It’s frustrating when you see the fancy features and wonder which one will actually help you.
Will you pick the wrong one and waste time and money?
好消息！
We’ll explain the differences between Salesforce vs Agile 客户关系管理 简单易懂。
概述
We’ve spent countless hours diving deep into both Salesforce and Agile 客户关系管理.
Our team rigorously tested each platform’s features.
From basic contact management to advanced 自动化, we ensure a real-world, hands-on comparison for you.
Ready to explore the world’s leading 客户关系管理? Sign up for a free trial of Salesforce today!
定价： 它提供免费试用。高级计划起价为每月 25 美元。
主要特点：
- Lead management
- Sales forecasting
- Opportunity management
敏捷 客户关系管理 streamlines your sales, marketing, and support all in one platform. Explore it!
定价： 它有免费计划。高级计划起价为每月 8.99 美元。
主要特点：
- 项目管理
- 游戏化
- 电话
什么是 Salesforce？
Okay, let’s dive into Salesforce.
Think of it as the big, powerful 客户关系管理. It’s used by huge companies.
It can handle tons of Das bedeutet, dass Ihr.
It’s very flexible. It’s a complete customer platform.
此外，探索我们最喜欢的 Salesforce 替代方案…
我们的观点
It’s incredibly powerful and flexible. The free plan is very generous, and it has many features for managing projects.
主要优点
Salesforce helps businesses connect better with customers. It gives a full view of each customer.
This helps improve sales and service.
- 360-Degree Customer View: See all customer interactions in one place.
- Boosts Sales by 39%: Many users report higher sales and productivity.
- 强大的自动化功能： Automate tasks like emails and lead tracking.
- Huge AppExchange: Connects with thousands of other apps.
- Scalable for Growth: Grows with your business, from small to large.
定价
- Starter Suite：每位用户每月 25 美元。
- Pro Suite: $100/user/month.
- 企业: $165/user/month.
- Agora que você se inscreveu, vamos dar uma olhada no seu espaço de trabalho do Taskade.: $330/user/month.
- Einstein 1 Sales: $500/user/month.
Você pode ter mais de um espaço de trabalho.
缺点
什么是 Agile CRM？
Okay, let’s focus on Agile 客户关系管理.
Think of it as your friendly, all-in-one sales and marketing tool.
It’s built for small to medium-sized businesses.
It wants to make things simple. It combines sales, marketing, and service. All in one place.
此外，探索我们最喜欢的 敏捷 CRM 替代方案…
我们的观点
想要简化您的销售和营销流程？Agile CRM 提供最多 10 位用户的免费方案。无风险体验其强大功能！立即开始免费试用。
主要优点
- 预算友好： 为最多 10 位用户提供免费计划。
- 游戏化功能： 通过积分和奖励激励您的销售团队。
- 内置电话： 直接在平台内拨打和接听电话。
定价
Agile CRM 提供永久免费方案，非常慷慨！如果您需要更多，以下是您的选项：
- 自由的：最多 10 个用户。
- ,” “plano de projeto” ou “calendário de conteúdo”).: $8.99
- 常规的: $29.99
- 企业: $47.99
Você pode ter mais de um espaço de trabalho.
缺点
功能比较
Let’s dive deeper into the core capabilities.
We will compare nine major features to give you a complete view of these crm solutions.
See how each crm system handles the important parts of your sales process.
1. Artificial Intelligence and Innovation
- Salesforce： Salesforce takes advantage of groundbreaking ai innovation with its Einstein suite and Agentforce.1 This includes predictive sales forecasting, AI-assisted case routing, and ai agent automation. They are focused on becoming the customer company through ai commitments.
- Agile CRM: Focuses more on core automation than advanced AI. It uses basic automation for lead scoring and email sequencing. This platform offers fewer ai solutions compared to Salesforce’s offerings.
2. Marketing Automation Suite
- Salesforce： The powerful marketing cloud handles large-scale, multi-channel campaigns. It offers deep segmentation and personalize customer journeys across every channel. Great for enterprise teams.
- Agile CRM: Provides integrated marketing cloud functionality. It is an all-in-one crm. It offers features like landing pages and auto-responders.6 It is easier to set up for marketing teams in smaller businesses
3. Sales Force Automation (SFA)
- Salesforce： Built around 销售云. It provides deep tools for sales team management, detailed sales forecasting, and complex workflow creation. It is great for sales enablement and maximizing revenue generated.
- Agile CRM: Includes good sales automation for deal tracking. It offers drag-and-drop tools to visualize your sales process. It works to optimize the sales process quickly.
4. Scalability and Enterprise Readiness
- Salesforce： Designed for massive growth. It is the best crm 为了 enterprise-level companies. It can handle millions of contacts and complex global operations. It is the best bet for when your 商业 grows.
- Agile CRM: Best suited for 小型企业 and small and medium businesses. It is a capable crm system. It might struggle with the sheer volume and complexity required by large corporations.
5. Deployment and Ease of Implementation
- Salesforce： Can be complex and require a setup fee or consultants for implementation. It is a robust saas product. It requires training for employees.
- Agile CRM: Known for its easy implementation. It is designed to be intuitive and simple to use right from the site. Most businesses can get started faster.
6. Customer Success and Service Tools
- Salesforce： Features the powerful 服务云. It provides a complete view of the customers.15 It handles complex customer queries and has a robust knowledge base. It is focused on customer success.
- Agile CRM: Includes a built-in Helpdesk tool. It manages support tickets and tracks customer queries. It integrates service with the sales process
7. Pricing Structure and Value
- Salesforce： Starts at $25/user/month billed annually. Pricing tiers are higher, and add-ons increase the cost. It offers great benefits for the enterprise price.
- Agile CRM: Starts lower, even offering a free version. It focuses on offering a great price and value for smaller businesses. Add-ons are less common and costly.
8. The Data Cloud and Customer 360 View
- Salesforce： Features the data cloud. It unifies business data from all Salesforce products and external apps. This gives the chief digital officer a complete view of every customer.
- Agile CRM: Manages contacts well. Its data cloud is simpler. It keeps all sales, marketing, and service info in one system.21 It centralizes data for the Salesforce team.
9. Web Engagement and Tracking
- Salesforce： Provides sophisticated web engagement tracking. It monitors customer experiences across channels. It allows for deep lead intelligence.
- Agile CRM: Offers web engagement tracking tools. This includes pop-ups, landing pages, and contact history. It helps the sales team understand visitor behavior.
选择 CRM 软件时要注意什么？
- Small Business 重点： Does the solution cater to a small business or ecommerce crm needs? Typically, small business requires less complex services.
- 定制： Can you create custom forms and custom fields to manage your business data?
- Pricing Clarity: How transparent is the billing? Look out for hidden add ons and tiers.
- 支持： Is there great support available, whether online or in person?
- Data View: Does the crm solution give a complete view of customer data?
- Ecosystem: How well does it handle integration with tools like quickbooks, mail, and linkedin?
- Vertical Fit: Does the crm system offer features specific to your industry?
- Mobility: Can you access your account and sales pipeline data easily via mobile?
- Advanced Tools: Does it offer strong reporting and analytics tools to give you insight?
- Company Behind It: Review the company’s stability and infrastructure. Salesforce crm is based in san francisco and has been a strong market player since its co founder started it.
- Future: What kind of innovation is offered? (e.g., commerce cloud, sneak peek at future services).
- 用户界面： Is the system intuitive and easy to review daily processes for all your clients?
- Alternatives: Have you searched other crm solutions that might fit your budget?
最终裁决
Cómo usar Perplexity AI: Guía para principiantes en 2024
If you’re a big company or plan to be, Salesforce is your pick.
It’s powerful. It does everything. But, it costs a lot.
For smaller teams, Agile CRM is great. It’s easier to use. It’s cheaper.
We’ve used both. We know what works. We get it.
Agile CRM is a solid choice if you need something simple that will get the job done without breaking the bank.
If you want the best, most powerful CRM and price isn’t a problem, choose Salesforce.
More of Salesforce
Here’s a brief comparison of Salesforce with these software solutions:
- Salesforce 与 Pipedrive 对比: Salesforce 是一款适用于销售、营销和服务的综合性、高度可定制的 CRM，而 Pipedrive 则侧重于直观的可视化销售管道管理，以简化销售流程。
- Salesforce 与 GoHighLevel 对比: GoHighLevel is an all-in-one platform for marketing agencies, offering white-label options and extensive automation.
- Salesforce 与 Keap: Salesforce 为各种规模的企业提供了一个庞大的、可定制的 CRM 生态系统；Keap 则提供集成的销售和营销自动化，尤其适合小型企业。
- Salesforce 与 ActiveCampaign: Salesforce 是一款广泛的企业级 CRM，具有强大的销售自动化功能，而 ActiveCampaign 则在营销自动化、电子邮件营销和客户旅程可视化方面表现出色。
- Salesforce vs Hubspot: Salesforce 强调深度定制和强大的报告功能，以满足复杂的业务需求，而 HubSpot 则提供集成的营销、销售和服务工具套件，界面更加友好。
- Salesforce vs Clickfunnels: Salesforce 是一款用于管理客户关系和销售的综合 CRM；ClickFunnels 则是专门设计的销售漏斗生成器，用于引导客户完成转换。
- Salesforce 与 Folk: Salesforce 是一款高度可扩展、功能丰富的客户关系管理软件，适用于复杂的运营和大型企业；Folk 则是一款更简单的协作式联系人管理和关系建立工具。
- Salesforce vs Instantly: Salesforce 是一个广泛的客户关系管理平台，涵盖客户管理的各个方面；Instantly 擅长自动 冷电子邮件推广 并为有针对性的宣传活动提供线索。
- Salesforce 与 ClickUp: Salesforce 是一款功能强大的专用 CRM，用于管理客户互动和销售流程；ClickUp 是一款多功能工作管理平台，在其更广泛的项目管理工具中包含了 CRM 功能。
- Salesforce 与星期一: Salesforce 是一款强大的客户关系管理软件，具有广泛的数据模型，适用于各行各业的复杂工作流程；Monday CRM 提供高度可定制的可视化工作流程，已使用 Monday.com 进行项目管理的公司通常会使用它。
- Salesforce 与 Capsule: Salesforce is an enterprise-grade CRM suitable for large organizations with complex needs; Capsule CRM is a simpler, user-friendly CRM, ideal for small to medium-sized businesses focused on core contact and sales tracking.
- Salesforce 与 Insightly: Salesforce 提供了一个全面、高度可定制的 CRM，可满足不同的业务需求；Insightly 提供了一个多功能的 CRM，集成了项目管理功能，因其易于使用而经常受到中小型企业的青睐。
- Salesforce vs Freshsales CRM: Salesforce 是一款高度可定制、可扩展的 CRM，为大型企业提供高级功能；Freshsales CRM 则侧重于人工智能驱动的销售洞察力和自动化，以简化销售管理，通常是小型团队的首选。
- Salesforce vs Zendesk: Salesforce is a comprehensive CRM that covers sales, marketing, and customer service; Zendesk is a specialized customer service platform designed for ticketing, support, and omnichannel customer interactions.
更多 Agile CRM
以下是 Agile CRM 与这些软件解决方案的简要比较：
- Agile CRM 与 Pipedrive: Agile CRM 提供更广泛的营销自动化功能和内置帮助台。同时，Pipedrive 专注于为销售团队提供直观的可视化销售渠道管理。
- Agile CRM 与 GoHighLevel 对比Agile CRM 是一个集 CRM、销售、营销和服务功能于一体的一体化平台。它因其免费计划和对小型企业的良好支持而备受赞誉。GoHighLevel 专为满足营销代理机构的需求而打造。
- Agile CRM 与 Keap: Agile CRM 价格更实惠，并为核心 CRM 功能提供了更直观的界面。 买 提供强大的营销自动化和电子商务功能，但学习曲线更陡峭。
- Agile CRM 与 ActiveCampaign: Agile CRM 提供了一个内置帮助台和电话功能的一体化平台，而 ActiveCampaign 则在高级营销自动化、细分和详细分析方面表现出色。
- Agile CRM 与 Hubspot: Agile CRM 为小型企业提供有竞争力的免费计划和强大的营销自动化，而 HubSpot 为大型企业提供全面、可扩展的工具套件。
- Agile CRM 与 Clickfunnels: Agile CRM 是一款包罗万象的 CRM，具有销售、营销和服务功能；ClickFunnels 是一款用于构建销售渠道和自动化销售流程的专用工具。
- 敏捷 CRM 与 Folk CRM 对比: Agile CRM 是一款包含销售、营销和支持的综合套件，而 Folk 则强调简化、协作的联系人管理和组织。
- 敏捷 CRM 与即时 CRM： Agile CRM 为销售、营销和客户服务提供一体化解决方案，而 Instantly 则专注于简化 冷电子邮件 外展和交付能力。
- 敏捷 CRM 与 点击: Agile CRM 是一个专用的 CRM 解决方案，而 ClickUp 是一个多功能生产力平台，包括 CRM 功能、项目管理和任务跟踪。
- Agile CRM 与 Monday CRM 对比: Agile CRM 是一款具有强大营销和服务自动化功能的集成 CRM，而 Monday CRM 则提供了高度可定制的可视化工作区来管理各种工作流程。
- Agile CRM 与 Capsule CRM: Agile CRM 提供具有营销自动化和强大报告功能的综合套件，而 Capsule CRM 是一种更简单的联系人管理和销售渠道跟踪解决方案。
- Agile CRM 与 Insightly: Agile CRM 强调销售、营销和服务方面的广泛自动化，而 Insightly 则提供与 CRM 功能集成的强大项目管理功能。
- Agile CRM 与 Freshsales CRM: Agile CRM 提供强大的营销自动化和内置帮助台。同时，Freshsales CRM 在以销售为中心的功能方面也表现出色，例如可视化管道和 AI 驱动的洞察。
- Agile CRM 与 Salesforce: Agile CRM 是一款价格实惠、用户友好的中小型企业选择，而 Salesforce 是一款行业领先、高度可定制且功能丰富的企业级 CRM。
常见问题
Is Salesforce or Agile CRM better for small businesses?
Agile CRM is generally better for small businesses. It’s more affordable and easier to use, and it offers essential features without the complexity of Salesforce. However, Salesforce Essentials is a good option if you need more features and have the budget.
Can I integrate my email marketing with these CRMs?
Yes, both Salesforce and Agile CRM offer email marketing integrations. Agile CRM has built-in email marketing tools, while Salesforce integrates with popular email platforms. Choose based on your existing email marketing setup and needs.
Which CRM has better customer support?
Salesforce is known for its extensive customer support resources. They offer various support options, including phone, email, and online resources. Agile CRM also provides support, but it may be less extensive. Consider your support needs when making your choice.
assistivo
Agile CRM is generally considered easier to learn. Its interface is more intuitive, especially for users new to CRM systems. Salesforce, on the other hand, can have a steeper learning curve due to its extensive features and customization options.
Which CRM offers more customization options?
Salesforce offers significantly more customization options, allowing you to tailor the platform to your specific business needs. Agile CRM offers some customization, but it’s less extensive. If customization is crucial, Salesforce is the better choice.
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