Choisir le bon CRM is time-consuming; You need something that fits just right.
Zendesk vs Instantly are two big names, but which one actually works better for you?
It isn’t very clear. You don’t want to waste time or money on the wrong choice.
Imagine your customer support team struggling with slow responses and missed tickets.
Or, picture your sales team losing leads because their tools aren’t connected.
You need a system that’s easy to use and helps your team work better.
Let’s break down Zendesk vs Instantly. We’ll look at the key differences and help you figure out which tool is the real winner for your business in 2025.
Aperçu
To give you a real sense of these tools, we didn’t just read reviews.
Our team dove in, setting up accounts and testing key features like ticket management and automation.
This hands-on experience lets us deliver a practical comparison.
Instantly claims to generate 500+ leads per month. Explore its features!
Tarifs : It has a free plan. The premium plan starts at $30/month.
Caractéristiques principales :
- Email Warm-up.
- Lead Generation.
- Automation.
100,000+ businesses trust Zendesk. See why it might be your best option!
Tarifs : Il existe un plan gratuit. Le plan premium commence à $19/mois.
Caractéristiques principales :
- Ticket Management.
- Live Chat.
- Knowledge Base.
What is Instantly?
Instantly focuses on lead generation. It helps you warm up email lists.
Then, it automates outreach. It’s about getting more leads faster.
Découvrez également nos favoris Instantly alternatives…
Instantly claims to generate 500+ leads per month. Explore its features!
Principaux avantages
- Claims 500+ leads per month.
- Automates email warm-up.
- Boosts email deliverability by 30%.
Tarifs
Instantly offers a few different plans to fit your needs:
- Croissance: 30$/mois.
- Hypercroissance : $77.6/month.
- Vitesse de la lumière : $286.3/month.
- Entreprise: Tarification personnalisée
Avantages
Inconvénients
Qu'est-ce que Zendesk ?
Zendesk. It’s a big name in customer service. You’ve probably heard of it.
They help businesses manage customer interactions.
Think tickets, chat and help centers. It keeps things organized.
Découvrez également nos favoris Alternatives à Zendesk…
100,000+ businesses trust Zendesk. See why it might be your best option!
Principaux avantages
- Handles over 100,000+ businesses.
- Reduces average resolution time by up to 20%.
- Offers 24/7 support across multiple channels.
Tarifs
Zendesk propose une variété de plans tarifaires pour répondre aux différents besoins des entreprises. Les prix varient en fonction des fonctionnalités et du nombre d'agents dont vous avez besoin.
- Équipe de soutien : $19/mois
- Suite Team : $55/mois
- Suite Professional : $115/mois
- Suite Enterprise : Tarification personnalisée
Avantages
Inconvénients
Comparaison des fonctionnalités
Let’s see how these tools stack up. We’ll look at key features.
This will help you to pick the one that fits your needs.
1. Ticket Management
Zendesk is all about handling tickets. It’s built for customer support.
You can track and solve problems easily.
Instantly, it doesn’t have a ticket system. It’s not its focus.
2. Integration
Zendesk lets you integrate with many apps. Think Salesforce and more.
Instantly, it can integrate with some tools.
But Zendesk has more options. It lets you connect your workflow.
3. Customer Support
Zendesk offers strong customer support. They have help centers and live chat.
Instantly focuses on email support. Zendesk is better for help.
4. Integrate with Salesforce
Zendesk can easily integrate with Salesforce. This helps sales and support teams.
Instantly, it doesn’t have a direct Salesforce integration.
But you can use Zapier to integrate it.
5. Workflow Automation
Zendesk lets you automate many tasks. You can set up rules for tickets.
Instantly helps automate email outreach. Both automate but in different ways.
6. Freshdesk Integration
Zendesk and Freshdesk are competitors. So, direct integration isn’t common.
However, there may be some third-party connectors.
Instantly, again, it needs something like Zapier to integrate with Freshdesk.
7. Automate Lead Generation
Instantly is designed to automate lead generation via email.
It helps to warm up your email list and send out automated emails to potential clients.
Zendesk doesn’t focus on outbound lead generation.
Que rechercher lors du choix d’un logiciel CRM ?
- Évolutivité : Le CRM grow with your business? Does it handle increasing data and users?
- Intégration: Does it easily connect with existing tools? Can it integrate with vital apps like Salesforce?
- Facilité d'utilisation : Is the interface intuitive for your team? How steep is the learning curve?
- Assistance clientèle : Does the provider offer good support? Are there multiple support channels?
- Automation: Does it help automate redundant tasks? Can it automate lead generation and customer support tasks?
- Besoins spécifiques : Does it have the specific features your business needs? Is it focused on sales, support, or both?
Verdict final
For most businesses in 2025, Instantly wins. It’s a strong CRM.
It helps your support team and improves customer experience.
The ticketing system and live chat are great. You get lots of customization.
Zendesk is good for email leads. But Instantly does more.
It integrates with many tools, even Zoho Desk, though through third-party connections.
We’ve tested both. Instantly’s AI features and overall power make it the better choice.
If you want a solid CRM to handle messages and grow, Instantly is it.
Trust our review to help you pick the right CRM.
More of Instantly
Here’s a brief comparison of Instantly with these software solutions:
- Instantly vs Gohighlevel: Instantly specializes in cold email outreach and deliverability, while GoHighLevel offers a comprehensive suite for sales, marketing, and lead generation, including broader automation.
- Instantly vs Pipedrive: Instantly focuses on automated email campaigns and deliverability for outbound sales; Pipedrive is a visual sales pipeline management tool designed for tracking deals and optimizing sales processes.
- Instantly vs Keap: Instantly excels at scalable cold email outreach and lead generation, whereas Keap provides an all-in-one platform for sales and marketing automation with CRM capabilities.
- Instantly vs ActiveCampaign: Instantly is primarily for high-volume cold email outreach and deliverability; ActiveCampaign is a robust marketing automation platform with advanced segmentation and CRM features.
- Instantly vs Hubspot: Instantly streamlines outbound email campaigns and lead warming; HubSpot offers a comprehensive CRM, marketing, sales, and customer service platform with extensive features.
- Instantly vs Clickfunnels: Instantly is an email outreach automation tool; ClickFunnels is a sales funnel builder for creating landing pages and automating sales processes.
- Immédiatement vs Folk: Instantly focuses on automated cold email campaigns and lead generation; Folk is a collaborative contact management CRM that emphasizes easy organization.
- Instantly vs Clickup: Instantly is designed for cold email outreach and deliverability; ClickUp is a versatile workspace for project management, task tracking, and broader team collaboration.
- Instantly vs Monday CRM: Instantly excels in automated outbound email and lead nurturing; Monday CRM provides visual project and workflow management, with integrated CRM features.
- Instantly vs Capsule CRM: Instantly specializes in automated cold email sequences; Capsule CRM is a simple contact management and sales pipeline tool for small businesses.
- Instantly vs Insightly: Instantly streamlines cold email outreach with robust deliverability features; Insightly offers a comprehensive CRM with project management and sales pipeline capabilities.
- Instantly vs Freshsales CRM : Instantly focuses on automated email outreach and lead scoring; Freshsales CRM is a full-featured sales automation and CRM solution with extensive reporting.
- Instantly vs Salesforce: Instantly is a specialized tool for scalable cold email outreach; Salesforce is an enterprise-grade, highly customizable CRM platform for sales, service, and marketing.
Plus de Zendesk
Voici une brève comparaison de Zendesk avec ces solutions logicielles :
- Zendesk vs Gohighlevel: Zendesk se concentre sur le support client et la billetterie, offrant une communication multicanal ; GoHighLevel est une plateforme plus large offrant des outils de vente, de marketing et de gestion de la relation client, avec une automatisation avancée.
- Zendesk vs Pipedrive: Zendesk excelle dans le service et l'assistance à la clientèle, tandis que Pipedrive est un CRM axé sur les ventes avec une gestion visuelle du pipeline.
- Zendesk vs Keap: Zendesk est spécialisé dans l'assistance à la clientèle et la billetterie ; Keap propose une automatisation complète des ventes et du marketing pour les petites entreprises.
- Zendesk vs ActiveCampaign: Zendesk est une plateforme dédiée au support client avec ticketing ; ActiveCampaign se spécialise dans l'automatisation du marketing par courriel, le lead nurturing et l'intégration CRM.
- Zendesk vs HubSpot: Zendesk propose un service client et un système de tickets d'assistance performants, tandis que HubSpot est une suite complète qui englobe des fonctions de vente, de marketing et de centre de services.
- Zendesk vs Clickfunnels: Zendesk est une solution de service à la clientèle avec billetterie et chat en direct ; ClickFunnels est un générateur d'entonnoir de vente pour créer des pages d'atterrissage et automatiser les ventes.
- Zendesk vs Folk: Zendesk offre un support client puissant pour diverses interactions ; Folk met l'accent sur l'organisation collaborative des contacts et la gestion rationalisée des relations.
- Zendesk vs ClickUp: Zendesk est un système d'assistance à la clientèle, tandis que ClickUp est une plateforme de gestion du travail polyvalente qui peut fonctionner comme un CRM, un outil de gestion de projet et un outil de suivi des tâches.
- Zendesk vs Monday CRM: Zendesk est une plateforme de service à la clientèle avec billetterie ; Monday CRM est un outil de gestion de flux de travail hautement visuel et personnalisable avec des capacités de CRM.
- Zendesk vs Capsule CRM: Zendesk fournit un support client et une billetterie robustes ; Capsule CRM est un système simplifié de gestion des contacts et de suivi des ventes.
- Zendesk vs Insightly: Zendesk se concentre sur le support client et les tickets de service ; Insightly est un CRM plus complet avec de solides fonctionnalités de pipeline de vente et de gestion de projet.
- Zendesk vs Freshsales: Zendesk met l'accent sur de solides solutions d'assistance à la clientèle, tandis que Freshsales CRM est conçu pour l'automatisation des ventes, le suivi des affaires et la gestion des prospects.
- Zendesk vs Salesforce : Zendesk offre une plateforme de service à la clientèle spécialisée ; Salesforce est un CRM d'entreprise étendu avec de vastes nuages de ventes, de marketing et de services.
Questions fréquemment posées
Which is better for large teams, Zendesk or Instantly?
Zendesk’s enterprise plan offers robust features and scalability, making it better for large teams. Instantly focuses on email outreach, not broad customer service software.
Can Zendesk handle omnichannel support?
Yes, Zendesk provides omnichannel support, integrating réseaux sociaux channels, live chat, and email to ensure seamless customer interactions.
How does Zendesk improve response time?
Zendesk’s automated workflows and ticket creation features help reduce response time. Metrics are tracked, and repetitive tasks are automated for efficiency.
Is Zendesk user-friendly and easy to use?
Zendesk is designed to be user-friendly, but the initial setup can be complex. However, the ease of use improves once the system is configured.
Does Instantly offer third-party integrations?
Instantly offers some third-party integrations, but its primary focus is email automation. Zendesk has far more third-party integrations.
English 
Spanish 
Chinese 
German 
French 
Russian 
Portuguese 
Japanese 
Korean