Démarrage rapide
Ce guide couvre toutes les fonctionnalités de TeamViewer :
- Commencer — Create your account and install TeamViewer
- Comment utiliser le dépannage des points de terminaison — Diagnose and fix problems on any remote device without a site visit
- Comment utiliser la gestion des actifs — Track every added device, licence, and system detail in one list
- Comment utiliser la surveillance à distance des appareils — Watch device health and catch problems before users report them
- Comment utiliser la logistique manuelle numérique — Guide warehouse staff hands-free with AR glasses and voice commands
- Comment utiliser la gestion de plusieurs comptes — Organize users, groups, and permissions across your whole company
- Comment utiliser la surveillance des performances — Spot slow disks, high CPU, and memory limits on any client machine
- Comment utiliser l'assistance à distance — Join a live session with a person who needs help right now
- Comment utiliser une cyberdéfense avancée — Add ransomware protection and patching to every managed computer
- Comment utiliser les intégrations essentielles — Connect TeamViewer to your helpdesk, chat, and ticketing software
Temps nécessaire : 5 minutes par fonctionnalité
Vous trouverez également dans ce guide : Conseils de pro | Erreurs courantes | Dépannage | Tarification | Alternatives
Pourquoi faire confiance à ce guide ?
I have used TeamViewer for over three years on Windows and macOS machines.
Every step here comes from real sessions, not vendor screenshots.
TeamViewer is one of the most widely used remote access tools in the world.
But most people only ever type an ID into the connect box and stop there.
This article shows you how to use every major feature.
Étape par étape, avec captures d'écran et conseils de pro.
Tutoriel TeamViewer
This complete How to Use TeamViewer tutorial walks you through each feature, from installation to the settings power users rely on.
TeamViewer
Connect to any computer from anywhere in the world. TeamViewer gives you secure remote control, file transfer, and remote support across Windows, macOS, Linux, iOS, and Android. Start free and upgrade only when you need commercial use.
Premiers pas avec TeamViewer
Let’s get started with TeamViewer Remote — it takes about three minutes.
Do this once and every feature below will work.
Regardez d'abord ce bref aperçu :
Passons maintenant en revue chaque étape.
Étape 1 : Créez votre compte
Go to TeamViewer’s website and open the sign up page.
Saisissez votre adresse e-mail et créez un mot de passe.
✓ Point de contrôle: Vérifiez votre boîte de réception pour l'e-mail de confirmation.
Step 2: Install TeamViewer
Download the installer for Windows, macOS, Linux, iOS, or Androïde.
You can also run a browser session if you want to skip the installation entirely.
Sign in with your new account.
Voici à quoi cela ressemble :
✓ Point de contrôle: The dashboard shows your own TeamViewer ID.
Étape 3 : Terminer la configuration initiale
Turn on easy access so you can connect to remote devices without a code.
Set a personal password for unattended access.
Ensure the TeamViewer program stays open on both computers before you connect.
✅ Terminé : Vous êtes prêt à utiliser n'importe quelle fonctionnalité ci-dessous.
How to Use TeamViewer Endpoint Troubleshooter
Dépannage des terminaux lets you diagnose and fix problems on any remote device without a site visit.
Fix a broken machine yourself instead of walking a user through it.
Follow these three steps.
Step 1: Open Your Device List
Sign in to the TeamViewer program on your own computer.
Find the remote computer you want to connect to.
Step 2: Click Connect
Click Connect next to the device name.
Enter the password if you are prompted for one.
You connect to the remote machine in a couple of seconds.
Voici à quoi cela ressemble :
✓ Point de contrôle: The remote screen loads inside your session window.
Step 3: Run Your Fix
Open Task Manager, restart the stuck service, or clear the cache.
Close the remote session when the machine behaves again.
✅ Résultat : You fixed the issue without leaving your desk.
💡 Conseil de pro : Open the system info panel first. It shows uptime and free disk space before you touch anything.
How to Use TeamViewer Asset Manager
Gestion d'actifs lets you track every added device, licence, and system detail in one list.
Know what hardware and software you actually own.
Follow these three steps.
Step 1: Navigate to Asset Management
Open the management console in your browser.
Select Asset Management from the left sidebar.
Étape 2 : Sélectionner un appareil
Click any computer to open its hardware and software page.
Voici à quoi cela ressemble :
✓ Point de contrôle: You see installed software, serial numbers, and the TeamViewer ID.
Step 3: Tag and Export
Add tags by team or location, then export the list.
Share the file with whoever handles procurement.
✅ Résultat : Your whole device inventory is documented and searchable.
💡 Conseil de pro : Tag machines by office. Remote support gets much faster when a ticket comes in at 2am.
How to Use TeamViewer Remote Device Monitoring Tool
Surveillance à distance des appareils lets you watch device health and catch problems before users report them.
Stop finding out about a full hard drive from an angry email.
Follow these three steps.
Step 1: Install TeamViewer Host
Install TeamViewer Host on the remote computer you want to watch.
Assign it to your account so it stays online.
Step 2: Set Your Alert Rules
Choose thresholds for disk space, CPU load, and Windows updates.
Voici à quoi cela ressemble :
✓ Point de contrôle: Each monitored device shows a green, yellow, or red status.
Step 3: Route Alerts to Email
Add your email so alerts arrive before a user calls.
✅ Résultat : You get warned tôt instead of after a crash.
💡 Conseil de pro : Skip alerts on test machines. Too much noise and your team stops reading them.
How to Digitalize TeamViewer Manual Logistics
Numériser la logistique manuelle lets you guide warehouse staff hands-free with AR glasses and voix commandes.
Replace paper pick lists with instructions inside a headset.
Follow these three steps.
Step 1: Pick a Workflow
Open TeamViewer Frontline and select a picking or inspection workflow.
Step 2: Pair the Wearable
Sign the smart glasses in to the same account.
The worker now sees each step inside the display.
Voici à quoi cela ressemble :
✓ Point de contrôle: The first instruction appears on the headset screen.
Step 3: Start the Task
Workers proceed by voice, so both hands stay free.
Every scan is logged as the task moves along.
✅ Résultat : Manual paper checklists are gone from the floor.
💡 Conseil de pro : Add a live remote support call to any workflow. An expert then sees exactly what the worker sees.
How to Manage TeamViewer Multiple Accounts
Gérer plusieurs comptes lets you organize users, groups, and permissions across your whole company.
Give each technician access to their own devices and nothing else.
Follow these three steps.
Step 1: Open User Management
Go to the company page inside the management console.
Étape 2 : Invitez votre équipe
Enter each person’s email address and send the invite.
They create a password from the link.
Voici à quoi cela ressemble :
✓ Point de contrôle: New users show as pending until they finish signing up.
Step 3: Set Group Permissions
Give every group access only to the devices it supports.
Remove access the same day someone leaves.
✅ Résultat : Every account now has the right level of access.
💡 Conseil de pro : Turn on two-factor for all accounts. It is the single best sécurité option on this page.
Comment utiliser la surveillance des performances de TeamViewer
Surveillance des performances lets you spot slow disks, high CPU, and memory limits on any client machine.
Find out why a computer feels slow before you rebuild it.
Follow these three steps.
Step 1: Open the Performance Tab
Select a device, then open its performance page.
Step 2: Read the Live Graphs
Compare CPU, memory, and disk activity over the last hour.
Voici à quoi cela ressemble :
✓ Point de contrôle: You see a timeline instead of a single snapshot.
Step 3: Act on the Spike
Close the heavy process or schedule a restart after work hours.
✅ Résultat : You know what is actually slowing the machine down.
💡 Conseil de pro : Check performance before a big rollout. It tells you which computers will struggle.
How to Use TeamViewer Remote Supporter
Assistance à distance lets you join a live session with a person who needs help right now.
The classic use case, and still the one people install TeamViewer for.
Follow these three steps.
Step 1: Send the QuickSupport Link
Ask the user to download the small QuickSupport client.
They can skip the full installation with it.
Step 2: Enter the Partner ID
They read you their TeamViewer ID and password.
Type the ID into the Partner ID box, then click Connect.
Voici à quoi cela ressemble :
✓ Point de contrôle: You control the remote computer as if you were sitting in front of it.
Step 3: Transfer Files if Needed
You must be connected to the other computer in order to send files.
Open File Transfer and drag your files across.
✅ Résultat : The person got help without waiting for a desk visit.
💡 Conseil de pro : Never give out your TeamViewer ID or password to a person you do not trust.
Comment utiliser TeamViewer Advanced Cyber Defense
Cyberdéfense avancée lets you add ransomware protection and patching to every managed computer.
Security that follows the devices you already manage.
Follow these three steps.
Step 1: Turn On Endpoint Protection
Open the security tab and enable protection for a device group.
Step 2: Schedule Patching
Set a weekly window for Windows and third-party updates.
Voici à quoi cela ressemble :
✓ Point de contrôle: Each device shows a patch status and a last scan time.
Step 3: Review the Threat Log
Check quarantined files weekly and close anything resolved.
✅ Résultat : Your remote devices are patched, scanned, and logged.
💡 Conseil de pro : Patch outside work hours. A surprise reboot at 11am will cancel somebody’s real work.
Comment utiliser les intégrations essentielles de TeamViewer
Intégrations essentielles lets you connect TeamViewer to your helpdesk, chat, and ticketing software.
Start sessions from the tools your team already lives in.
Follow these three steps.
Step 1: Find the Integrations Page
Open your account settings and find the integrations page.
Step 2: Select Your Tool
Pick ServiceNow, Jira, Zendesk, Slack, or Microsoft Teams.
Voici à quoi cela ressemble :
✓ Point de contrôle: You are prompted to sign in and approve access.
Step 3: Launch Sessions From Tickets
Open a ticket and start a remote session from inside it.
Session notes save back to the ticket automatically.
✅ Résultat : Support work now happens in one place.
💡 Conseil de pro : Add the browser extension too. It starts a session from almost any web console.
Astuces et raccourcis pour TeamViewer Pro
After three years of daily sessions, these are the tips I actually use.
Raccourcis clavier
| Action | Raccourci |
|---|---|
| Toggle full screen in a session | F11 |
| Send Ctrl + Alt + Del to the remote computer | Ctrl + Alt + Del |
| Switch between open sessions | Ctrl + Tab |
| Close the active remote session | Alt + F4 |
Fonctionnalités cachées que la plupart des gens ignorent
- Réveil par réseau local : Turn on a sleeping remote device before you connect, so nobody has to be there.
- Enregistrement de la session : Record a session as proof of work, then share the file with your client.
- TeamViewer Tensor: A cloud-based platform giving remote access and collaboration to businesses of any size.
Erreurs courantes à éviter avec TeamViewer
Mistake #1: Giving your ID to a stranger
❌ Faux : You hand your TeamViewer ID and password to a caller claiming to be support.
✅ À droite : TeamViewer is secure, but only share your ID with a person you already trust.
Mistake #2: Running client work on a free account
❌ Faux : You keep billing clients while TeamViewer flags your system for commercial use.
✅ À droite : Move to a paid plan before your sessions start getting cut short.
Mistake #3: Skipping unattended access
❌ Faux : Someone must sit at the remote computer and read you a password every single time.
✅ À droite : Set up remote access with a personal password so the machine answers on its own.
Dépannage de TeamViewer
Problem: Commercial use detected
Cause: The system spotted usage patterns that look like paid work on a free account.
Réparer: Open the reset request page, or move to a paid plan and proceed from there.
Problem: Partner did not connect to router
Cause: The remote computer is offline, asleep, or the client is closed.
Réparer: Ask the person to open TeamViewer, then check their firewall and try the connection again.
Problem: The remote screen is black
Cause: The remote device uses a display driver TeamViewer cannot capture.
Réparer: Install the TeamViewer display driver, then cancel and restart the session.
📌 Note: If none of these fix your issue, contact TeamViewer support and send feedback from the app.
Qu'est-ce que TeamViewer ?
TeamViewer is a remote access tool that links two devices over the internet.
Think of it like sitting at another computer that happens to be somewhere else.
TeamViewer Remote allows users to connect to another computer from anywhere in the world.
Regardez ce bref aperçu :
Il comprend les fonctionnalités clés suivantes :
- Dépannage des terminaux : Diagnose and fix problems on any remote device without a site visit
- Gestion d'actifs : Track every added device, licence, and system detail in one list
- Surveillance à distance des appareils : Watch device health and catch problems before users report them
- Numériser la logistique manuelle : Guide warehouse staff hands-free with AR glasses and voice commands
- Gérer plusieurs comptes : Organize users, groups, and permissions across your whole company
- Surveillance des performances : Spot slow disks, high CPU, and memory limits on any client machine
- Assistance à distance : Join a live session with a person who needs help right now
- Cyberdéfense avancée : Add ransomware protection and patching to every managed computer
- Intégrations essentielles : Connect TeamViewer to your helpdesk, chat, and ticketing software
Pour une analyse complète, consultez notre Avis sur TeamViewer.
Tarification de TeamViewer
Voici le prix de TeamViewer en 2026 :
| Plan | Prix | Idéal pour |
|---|---|---|
| Accès à distance TeamViewer | 18,90 $/mois | One person who needs access to a single remote computer |
| TeamViewer Entreprise | 42,90 $/mois | travailleurs indépendants and small teams managing many remote devices |
Essai gratuit : Yes — paid plans include a trial, and personal use stays free.
Garantie de remboursement : Refunds follow TeamViewer’s standard terms, so check them at checkout.
💰 Meilleur rapport qualité-prix : TeamViewer Business — it adds more devices and remote support for teams.
Switch to annual billing when you check out.
You can save up to 20 percent against paying monthly.
That 20 on TeamViewer Business is over $100 back each year.
TeamViewer et ses alternatives
Comment TeamViewer se compare-t-il ? Voici un aperçu du paysage concurrentiel :
| Outil | Idéal pour | Prix | Notation |
|---|---|---|---|
| TeamViewer | All-round remote access | 18,90 $/mois | ⭐ 4,4 |
| Getscreen | Browser-only sessions | 6 $/mois | ⭐ 4,5 |
| AnyDesk | Low-bandwidth speed | 14,90 $/mois | ⭐ 4,5 |
| Splashtop | Budget unattended access | 5 $/mois | ⭐ 4,6 |
| RemotePC | A few home computers | 3,95 $/mois | ⭐ 4,3 |
| Connexion RealVNC | Security-first teams | 4,99 $/mois | ⭐ 4,4 |
| GoTo Resolve | Bundled helpdesk | 23 $/mois | ⭐ 4.2 |
| ISL en ligne | Self-hosted support | 15 $/mois | ⭐ 4,4 |
| Au-delà de la confiance | Regulated industries | Coutume | ⭐ 4,5 |
Sélection rapide :
- Meilleur résultat global : TeamViewer — the widest platform support and the deepest feature set
- Meilleur budget : RemotePC — cheap yearly pricing for a handful of computers
- Idéal pour les débutants : AnyDesk — a light client with almost nothing to learn
- Best for unattended access: Splashtop — strong performance at a low price
🎯 Alternatives à TeamViewer
Vous cherchez des alternatives à TeamViewer ? Voici les meilleures options :
- 🚀 Getscreen : Browser-based remote access with no client to install. Sessions start from a link, which suits quick one-off support work.
- ⚡ AnyDesk : Very light client with fast connection times on poor networks. A close rival for everyday remote control.
- 💰 Splashtop : Strong performance at a low yearly price. Popular with écoles and small IT teams needing unattended access.
- 👶 RemotePC : Simple, cheap remote access for a fixed number of computers. Setup takes minutes with no learning curve.
- 🔒 RealVNC Connect : Mature VNC platform with strong encryption and direct connections. Good for teams with strict security rules.
- 💼 GoTo Resolve : Remote support bundled with ticketing and gestion des terminaux. Built for helpdesks that want one tool.
- 🏢 ISL en ligne : Self-hosted or cloud remote support with per-technician licensing. Useful where data must stay on your own servers.
- 🎯 Au-delà de la confiance : Privileged remote access built for regulated industries. Heavy audit trails and vendor access controls.
Pour la liste complète, consultez notre Alternatives à TeamViewer guide.
⚔️ Comparaison de TeamViewer
Voici comment TeamViewer se compare à chacun de ses concurrents :
- TeamViewer contre Getscreen: Getscreen is lighter and cheaper. TeamViewer wins on device management, monitoring, and enterprise features.
- TeamViewer contre AnyDesk: AnyDesk feels faster on slow links. TeamViewer offers deeper asset management and a wider platform list.
- TeamViewer contre Splashtop: Splashtop costs far less per user. TeamViewer adds AR support, patching, and broader integrations.
- TeamViewer vs RemotePC: RemotePC is the budget pick. TeamViewer is the better choice once you manage more than a few devices.
- TeamViewer vs RealVNC Connect: RealVNC has tighter security controls. TeamViewer is easier for non-technical users to set up.
- TeamViewer contre GoTo Resolve: GoTo Resolve bundles a helpdesk. TeamViewer connects to the helpdesk you already run instead.
- TeamViewer contre ISL Online: ISL Online can run on your own server. TeamViewer is stronger on mobile and monitoring.
- TeamViewer contre BeyondTrust: BeyondTrust is built for compliance teams. TeamViewer is faster to deploy and much cheaper.
Commencez à utiliser TeamViewer dès maintenant
Vous avez appris à utiliser toutes les principales fonctionnalités de TeamViewer :
- ✅ Dépannage des terminaux
- ✅ Gestion d'actifs
- ✅ Surveillance à distance des appareils
- ✅ Digitaliser la logistique manuelle
- ✅ Gérer plusieurs comptes
- ✅ Surveillance des performances
- ✅ Assistance à distance
- ✅ Cyberdéfense avancée
- ✅ Intégrations essentielles
Étape suivante : Choisissez une fonctionnalité et essayez-la dès maintenant.
La plupart des gens commencent par une assistance à distance.
Cela prend moins de 5 minutes.
Foire aux questions
How do I use TeamViewer to connect to another computer?
Open TeamViewer on both computers. Enter the remote computer’s ID in the Partner ID box, click Connect, then type the password when prompted.
Is TeamViewer secure?
TeamViewer is secure, but never give out your TeamViewer ID or password if you don’t trust the person on the other end.
Can I transfer files with TeamViewer?
Yes. You must be connected to the other computer in order to send files to it. Use the File Transfer option in the session toolbar.
Do I have to install TeamViewer to use it?
No. A browser session works without installation. Installing TeamViewer Host adds unattended access, monitoring, and faster remote control.
TeamViewer est-il gratuit pour un usage personnel ?
Yes. Personal, non-commercial use stays free. Paid plans start at $18.90 per month and add commercial rights, more devices, and remote support tools.
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