Trying to manage IT for your entreprise can feel like a headache, right?
You’ve so many devices and tasks.
It’s hard to keep everything running smoothly.
This is a common problem for many IT teams and managed service providers (MSPs).
You need good tools to handle all of this.
We know you want to find the best gestion informatique logiciel.
We’ll compare Atera vs SuperOps and see which one truly stands out and is the right fit for your IT needs in 2025.
Keep reading to learn more!
Aperçu
We didn’t just look at websites. We tested both Atera and SuperOps.
Nous avons testé leurs caractéristiques.
This helped us see how they really work.
Now, we can give you a true comparison.
Prêt à découvrir comment l'IA de pointe d'Atera peut transformer vos opérations informatiques et vous faire économiser de l'argent ? Rejoignez les milliers d'entreprises qui en bénéficient déjà.
Tarifs : L'abonnement est gratuit. L'abonnement payant commence à 129 $/mois.
Caractéristiques principales :
- Informatique autonome
- Agents IA et surveillance à distance
- Gestion transparente des correctifs
- Ticketing intelligent et service d'assistance
See how SuperOps can simplify your IT operations. Learn more about SuperOps today!
Tarifs : It has a free plan. Paid plan starts at $79/month
Caractéristiques principales :
- Unified PSA-RMM
- AI-Powered Automation
- Flexible Pricing Tiers
Qu'est-ce qu'Atera ?
Atera est une plateforme de gestion informatique complète.
It combines all the necessary tools into one convenient location.
Think of it as your AI-powered all-in-one hub for IT Management, RMM, PSA, and more!
It helps IT teams and MSPs work smarter.
Notre avis
Découvrez Atera par vous-même ! Rejoignez plus de 13 000 clients dans plus de 120 pays. Réduisez vos tickets de 35 % grâce à AI Copilot.
Principaux avantages
- Augmentez la productivité de votre équipe de 11 à 13 heures par semaine en moyenne.
- Atteignez un taux de réussite de 97 % pour les correctifs des systèmes sécurisés.
- Gérez 6 millions d'appareils en toute simplicité.
- Générez des scripts avec AI Copilot qui sont précis à 90 %.
- Résolvez 50 % des tickets automatiquement.
Tarifs
Sortir propose un essai gratuit et une gamme d'options tarifairesVoici la répartition :
- Plan MSP Pro : À partir de 129 $ par mois
- Plan de croissance MSP : 179 $/mois
- Plan d'alimentation MSP : 209 $ par mois
- Plan de superpuissance MSP : Contactez-nous pour connaître les tarifs.
- Plan professionnel du département informatique : À partir de 149 $/mois
- Plan Expert du Département Informatique : 189 $/mois
- Plan directeur du département informatique : 219 $/mois
- Plan d'entreprise du département informatique : Contactez-nous pour connaître les tarifs.
Avantages
Inconvénients
What is SuperOps?
SuperOps is another unified platform for IT.
It brings together your RMM and PSA needs.
It wants to help MSPs grow and be more efficient.
They focus on automation to make your work easier.
Principaux avantages
- PSA/RMM unifié : Gestion informatique tout-en-un.
- Interface moderne : Facile à utiliser et à naviguer.
- Automatisation intelligente : Automatisez de nombreuses tâches quotidiennes.
- Informations alimentées par l'IA : Obtenez des suggestions intelligentes.
- Surveillance proactive : Identifiez les problèmes le plus tôt possible.
- Sécurité des points de terminaison : Gardez les appareils sains et saufs.
Tarifs
- PSA uniquement : à partir de 79 $/utilisateur/mois.
- RMM uniquement : à partir de 99 $/utilisateur/mois.
- Unified Basic : 129 $/utilisateur/mois.
- Unified Advance : 159 $/utilisateur/mois.
Avantages
Inconvénients
Comparaison des fonctionnalités
You’ve seen what each product has to offer.
Now, let’s put them side by side. This comparison will help you see the key differences.
We will examine closely what Atera and SuperOps bring to the table.
1. Remote Monitoring & Management (RMM)
- Extrait: Offers robust real-time monitoring of servers and endpoints. It gives instant alerts and detailed system health data. This helps IT teams act fast.
- SuperOps: Provides real-time monitoring, too. It focuses on intelligent alerting to reduce noise. This helps SuperOps users concentrate on critical issues.
2. Professional Services Automation (PSA)
- Sortir: Integrates PSA features like ticketing, helpdesk, and billing directly. This creates seamless workflows for MSPs. It’s truly an all-in-one platform.
- SuperOps: Also offers strong PSA tools. These include project management, suivi du temps, and invoicing. It aims to boost efficiency for service-based businesses.
3. Capacités de l'IA
- Sortir: Stands out with its AI-powered Copilot and IT Autopilot. These features can automate tasks, generate scripts, and even resolve Tier-1 issues on their own. This significantly reduces manual work and improves reliability.
- SuperOps: Uses AI for features like intelligent alerting and ticket deflection. While helpful, its AI is generally less extensive compared to Atera, often more focused on ticket management.
4. Gestion des correctifs
- Sortir: Provides comprehensive automated patching for Windows, Mac, and Linux. You can easily manage patches for all your devices. This helps maintain sécurité and compliance.
- SuperOps: Also offers gestion des correctifs for operating systems and some third-party apps. It helps keep systems updated.
5. Pricing Model
- Sortir: Utilizes a simple, cost-effective per-technician pricing model. You get unlimited devices for a fixed monthly fee per user. This makes budgeting predictable.
- SuperOps: Has various plans. Some are per-user, others are per-endpoint. This can result in additional costs if you exceed endpoint limits.
6. Intégrations
- Sortir: Offers a wide range of native integrations and extends further with Zapier. This provides flexibility, though some users find it has slightly limited integrations compared to older, more established platforms.
- SuperOps: Has a growing list of integrations. It covers essential areas like cybersecurity and accès à distance.
7. Interface utilisateur et facilité d'utilisation
- Sortir: Is known for its intuitive and clean interface. It’s easy to navigate and learn, which helps teams get up to speed quickly.
- SuperOps: Also features a modern and user-friendly design. However, some SuperOps users have reported occasional issues with bugs during daily use.
8. Security and Support
- Sortir: Prioritizes security with strong protocols. Their customer support is highly praised for being responsive via chat and phone. Issues are addressed promptly, with positive feedback on successful verification, and responses are awaited.
- SuperOps: Also focuses on security. Their support team is generally accessible, though some older reviews mention slower respond times. Both platforms offer robust online resources.
9. Overall Value Proposition
- Sortir: Is a solid choice for MSPs and IT teams looking for a truly all-in-one, cost-effective solution with advanced AI capabilities and predictable pricing. It offers a strong connection and control over your infrastructure. The quick verification processes also help to proceed with tasks efficiently.
- SuperOps: Is a good option for those seeking a modern unified RMM/PSA. It’s positioned as a growing player in the market. However, for comprehensive features and AI innovation, Atera often has stronger answers. Every ray ID helps track support requests, ensuring a transparent process. Both platforms are always evolving, but Atera is consistently created to deliver high efficiency. You still need a human to verify complex issues, and both provide the necessary log data.
What to Look for When Choosing an RMM Software?
Choosing the right RMM tool is a big decision. You want something that works. Here’s what you should think about to pick the best one for you.
- Does it do everything you need? Look for features like monitoring, remote control, and patch management.
- Is it easy to use? The software should be easy to learn and navigate on a daily basis.
- How does pricing work? Understand if you pay per technician, per device, or both. Look for a cost-effective plan.
- Can it grow with you? Ensure the RMM can support an increasing number of devices and users as your business expands.
- Does it have good security? Look for strong features to protect your data. This includes how it handles verification successful, waiting for access.
- How good is their support? You need help when things go wrong. Check reviews to see how quickly they respond to phone or chat issues.
- Can it automate tasks? The best RMMs will help you automate tasks, such as automated patching.
Verdict final
After closely examining both Atera SuperOps, we selected Atera as the better choice.
It offers more for your money, especially with its pricing model.
You get unlimited devices per technician. This means your costs stay clear, no surprises.
Sors-le Outils d'IA are also a big win. They help you automate tasks and save a lot of time.
This management software gives you the best tools to serve your clients.
Its reliable remote access ensures you can work from anywhere and keep your documentation secure, and its detailed rapports gives you the insights you need.
SuperOps is a good alternative solutions for some.
But Atera’s features and predictable costs make it a stronger, more complete package for most.
We’ve done the work so that you can trust our advice!
Questions fréquemment posées
Which RMM/PSA tool has better pricing?
Atera generally has more predictable pricing. It utilizes a per-technician model with unlimited device access. SuperOps often has endpoint limits, which can result in higher costs as your organization grows. Atera is usually more cost-effective overall.
Does either tool offer strong AI features?
Atera excels in AI, with its AI Copilot and IT Autopilot. These features automate many tasks, from scripting to troubleshooting. SuperOps also utilizes AI, but it’s typically more focused on specific areas, such as ticketing.
Is Atera or SuperOps easier to use?
Both Atera and SuperOps aim for user-friendly interfaces. However, many users find Atera’s layout and setup slightly more intuitive. It helps new users get started faster and navigate daily workflows smoothly.
How do their integrations compare?
Atera offers native integrations and can be expanded with Zapier. SuperOps also has a growing list of integrations, especially for key areas. Both provide connections to enhance your existing IT infrastructure.
Which tool is better for small to medium-sized businesses?
Atera is a solid choice for small to medium-sized businesses and MSPs. It’s all-in-one platform and predictable pricing make it highly scalable. SuperOps is also well-suited for growing MSPs, but Atera often provides more comprehensive features.
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