⚡ Verdict rapide :
- Tarification : SugarCRM starts at $59/user/month. Close CRM starts at $35/seat/month.
- Idéal pour : SugarCRM suits mid-size and large companies in manufacturing and distribution. Close CRM suits small businesses running high-volume sensibilisation.
- Différence principale : SugarCRM covers sales, marketing and service on one system. Close CRM builds everything around phone calls and email.
- Notre choix : SugarCRM for most buyers. It handles wider workflows and scales past a single sales team.
These two products both call themselves CRM software.
They are not built for the same buyer.
SugarCRM is a full CRM platform for sales, marketing and service.
Close CRM is a sales engagement tool with a CRM attached.
That single difference decides which one fits your entreprise.
Aperçu
This SugarCRM vs Close CRM comparison covers pricing, core features, and ease of use.
Nous expliquons également à qui chaque CRM convient le mieux.
Nos sources comprennent les spécifications publiées, la documentation des fournisseurs et les évaluations de G2.
Nos rédacteurs ont également passé du temps à manipuler les deux outils.
Ces observations figurent dans les sections « Ce que notre équipe a remarqué » ci-dessous.
Qu'est-ce que SugarCRM ?
SugarCRM is customer relationship management software for mid-size and large companies.
It splits into three arms: Sugar Market, Sugar Sell, and Sugar Serve.
Sugar Market handles marketing automation, SEO, and réseaux sociaux.
Sugar Sell covers sales automation, reports, and product management.
Sugar Serve gives service teams smart routing and case tracking.
The company sells this as “Precision Selling” — guided selling built on CRM and ERP data.
Here is a walkthrough of the platform in action.
🏆 Winner: SugarCRM
One platform for sales, marketing and service. Built for companies with complex account management needs.
Tarification de SugarCRM
Here is what SugarCRM costs per user per month.
| Plan | Prix | Idéal pour |
|---|---|---|
| Standard | 59 $/utilisateur/mois | Small businesses needing core features and basic support |
| Avancé | 85 $/utilisateur/mois | Teams needing advanced workflows and enhanced support |
| Premier | 135 $/utilisateur/mois | Enterprise level plans with service automation and online support |
Pricing verified August 2026.
Essai gratuit : No free trial on most plans. There is no free plan and no free version either.
Garantie de remboursement : None published. Contracts run annually, so ask about exit terms before you sign.
📌 Note: The Standard plan covers basic workflows and reporting. Advanced adds deeper automation. No plan includes unlimited users, and every tier carries a ten user minimum.
⚠️ Pricing conflict flagged: Our research notes list different figures for SugarCRM pricing. They show Sugar Professional at $52 per user per month, Sugar Enterprise at $65, and Sugar Market at $1,000 per month for 10,000 contacts. The table above uses our verified SugarCRM cost data instead. Confirm your quote with the vendor, since ten users is the floor on every tier.
Principaux avantages de SugarCRM
Here is what makes SugarCRM worth a look:
- Vue client à 360 degrés : Every department sees the same record. Sales, marketing, and support stop working from separate copies of the truth.
- IA SugarPredict : Domain-specific AI scores conversion likelihood. It also suggests next best actions inside the seller workflow.
- Personnalisation poussée : You can customize SugarCRM with drag and drop workflows and no-code config. Custom fields, layouts, and relationships need no coding.
- Portée mondiale : Support for over 30 languages and multiple currencies. That matters for companies expanding across borders.
- Deployment choice: On-premises, private cloud, or public cloud. Its open source CRM heritage lets you pick where data lives.
- Lower total cost than Salesforce: Rollout costs run about 42% cheaper. Total cost of ownership drops roughly 32%.
- Strong satisfaction scores: SugarCRM outranks Salesforce on customer experience ratings. Premium customers get 24/7 response.
Ce que notre équipe a remarqué
Notre écrivain set up a SugarCRM instance and spent several days building records and workflows. Here is what stood out from that hands-on time:
Avantages et inconvénients de SugarCRM
✅ Avantages
- Covers sales, marketing and service on a single platform
- Modular design allows heavy customization without heavy coding
- Choice of on-premises, private cloud, or public cloud hosting
- Lowers total cost of ownership by up to 32% versus Salesforce
- REST and SOAP APIs connect legacy systems and other tools
❌ Inconvénients
- Steep learning curve caused by the size of the feature set
- Ten user minimum blocks very small teams from signing up
- Customer service tools rate weaker than Zendesk or Salesforce Service Cloud
- Deeper changes to core modules still require software development work
Qu'est-ce que Close CRM ?
Close CRM is a sales platform for small to medium-sized businesses.
It pulls email, calling, and SMS into one inbox.
Sales reps can talk to prospects without a separate phone system.
Every call, email, and note lands on a profile timeline.
That cuts manual data entry and keeps outreach history in one place.
The focus is narrow on purpose: close more deals, faster.
Watch how the inbox and dialer work together.
🥈 Runner Up: Close CRM
Built in calling, texting, and email in one inbox. Best for small teams that live on the phone.
Tarification CRM fermée
Close prices per seat rather than per user.
| Plan | Prix | Idéal pour |
|---|---|---|
| Essentiel | 35 $/siège/mois | Petit entreprise teams starting with built in calling |
| Croissance | 99 $/siège/mois | Sales teams needing a power dialer and email sequences |
| Échelle | 139 $/siège/mois | Higher tiers wanting call coaching and custom objects |
Pricing verified August 2026.
Essai gratuit : Close offers a 14-day free trial. No credit card is needed to start.
Garantie de remboursement : None advertised. The trial is how you test the product before paying.
📌 Note: A CSV import tool and a free one-click migration tool move your contacts across. Support during onboarding includes migration help and training.
⚠️ Pricing conflict flagged: Our research notes show a different lineup. They group startup features into a $59 plan and professional features into a $109 plan, dropping to $49 and $99 when billed annually, with an enterprise tier at $149. The table above uses our verified figures. Check the current price page before you buy.
Principaux avantages de Close CRM
Here is where Close CRM earns its keep:
- Fonction d'appel intégrée : Reps dial straight from the browser. G2 reviews call the call functionality best in class.
- Power and predictive dialer: Both dialer types automate the dialing process. The predictive dialer can dial multiple numbers at once.
- Vues intelligentes : Saved filters search and rank leads by criteria you set. That keeps the hottest lead at the top.
- Installation rapide : A motivated team can go live inside the 14-day window. Full team engagement usually arrives within days.
- Follow ups on autopilot: Workflows fire reminders so nobody drops a warm lead. Response rates climb without extra admin work.
- Coaching téléphonique en direct : Managers listen in and help sales reps mid-call. Useful for training new hires quickly.
- Help resources: A help center, API docs for any developer, and regular product updates back the platform. Sécurité practices protect customer data.
Ce que notre équipe a remarqué
Our writer ran a Close CRM trial and worked a real lead list through it. Here is what stood out:
Avantages et inconvénients de la gestion de la relation client (CRM)
✅ Avantages
- Email, phone calls, and SMS live in one inbox
- Rated 4.7 out of 5 on G2 by users
- Quick onboarding with free one-click migration from other CRMs
- Lower entry price than most CRM options with calling included
❌ Inconvénients
- Reporting is weak, which makes sales performance analysis harder
- Less customizable than rival CRM platforms
- Roughly 80 integrations, and some common ones are missing
- No marketing or service modules at all
Comparaison des fonctionnalités
Here is how SugarCRM and Close CRM line up across ten areas. The table gives you the short version first.
| Fonctionnalité | SugarCRM | Fermer le CRM |
|---|---|---|
| Prix initial | 59 $/utilisateur/mois | 35 $/siège/mois |
| Essai gratuit | ❌ | ✅ 14 jours |
| Appel intégré | ❌ | ✅ |
| Automatisation du marketing | ✅ Marché du sucre | ❌ |
| Automatisation des services | ✅ Sucre Servir | ❌ |
| Geo Mapping | ✅ | ❌ |
| Intégration du calendrier | ✅ | ✅ |
| Objets personnalisés | ✅ | ✅ Scale plan |
| Application mobile | ✅ | ✅ |
| Rapport sur la profondeur | ✅ Fort | ⚠️ Limité |
| Idéal pour | Mid-size and large companies | petites équipes de vente |
1. Sales Automation and Guided Selling
SugarCRM : Sales automation removes repetitive tasks from the seller’s day. SugarPredict scores which leads are likely to convert. It then suggests the next best action, which is what the company means by guided selling.
Fermer le CRM : Automation here is about activity, not prediction. Workflows push follow ups and reminders on a schedule you set. It keeps sales reps moving rather than telling them who to call first.
2. Lead and Inbox Management
SugarCRM : Leads sit inside a wider record structure tied to accounts and cases. You can create custom fields and layouts to match specific business needs. Setup takes longer, but the model handles complex account hierarchies.
Fermer le CRM : One inbox holds email, calls, and SMS per lead. Smart Views let you search and segment by any criteria. Reps work a queue instead of hunting through tabs.
3. Marketing Automation and Landing Pages
SugarCRM : Sugar Market runs campaigns, Outils SEO, and social media posting. Landing pages and forms feed straight into the same database sales uses. This is the biggest gap between the two products.
Landing pages and forms sit in the same constructeur.
Fermer le CRM : There is no marketing module. You get bulk email, email templates, and email sequences for outreach. For campaigns and landing pages you will need other tools alongside it.
4. Built In Calling and Conversations
Fermer le CRM : Calling is the headline feature. A power dialer works one list at a time, while the predictive dialer can dial multiple numbers and connect the first answer. Call coaching lets a manager join live.
Lead records feed straight into that calling queue.
SugarCRM : Phone calls run through integrations rather than a native dialer. Logging a call is easy, but placing one needs a connected system. High-volume calling teams will feel that gap.
⚠️ Avertissement: If your team makes hundreds of calls a day, this feature alone may decide the choice. No amount of customization in SugarCRM replaces a native dialer.
5. Reporting and Sales Performance
SugarCRM : Reports cover sales performance and product performance across the funnel. Forecasting tools track revenue against quota by rep and region. Dashboards are configurable without code.
Fermer le CRM : Reporting handles quick KPI snapshots and custom graphs for activity. Users have said the reporting functionality is weak for deeper analysis. That is the most common complaint in reviews.
6. Intégrations et autres outils
SugarCRM : Native connectors plus third-party add-ons cover most stacks. REST and SOAP APIs give any developer direct access to the data. It links new and legacy technology to merge front and back office systems.
Fermer le CRM : Roughly 80 integrations cover the common picks, including Zoom meetings and calendar integration. Some connections found in other CRMs are missing. Check your must-have list before committing.
7. AI, Personalization, and Custom Links
SugarCRM : AI features include predictive lead scoring, generative AI, and sentiment analysis. Custom URLs let marketing track campaign traffic back to records. The AI is trained on CRM data patterns rather than bolted on.
Fermer le CRM : Sales AI summarizes calls and drafts replies inside the inbox. It aims to save time on admin, not to score your pipeline. Simpler in scope, quicker to understand.
8. Customization and Custom Fields
SugarCRM : No-code config uses drag and drop tools for dashboards and basic workflows. Advanced workflows and new business modules do need coding. Many companies hire a partner for that stage.
Fermer le CRM : You can add custom fields, custom objects, and multiple pipelines. The ceiling is lower than SugarCRM’s by design. That trade keeps the interface simple enough for full team engagement.
9. Security, Access, and Deployment
SugarCRM : You choose where data resides across on-premises, private cloud, or public cloud. That open source heritage avoids vendor lock-in. Role-based access controls suit companies with many employees.
Fermer le CRM : Cloud only, with security handled by the vendor. A mobile app covers work from any mobile device, and the desktop app mirrors it. There is even an ROI calculator to model returns before you buy.
10. Tarification et coût
Here are the CRM prices side by side.
| Étage | SugarCRM | Fermer le CRM |
|---|---|---|
| Plan gratuit | ❌ | ❌ |
| Entrée | Standard — 59 $/utilisateur/mois | Formule de base — 35 $/place/mois |
| Milieu | Avancé — 85 $/utilisateur/mois | Croissance — 99 $/poste/mois |
| Haut | Premier — 135 $/utilisateur/mois | Scale — 139 $/place/mois |
| Minimum seats | Ten users | Un |
SugarCRM : The $59 entry looks mid-range until you apply the ten user minimum. That sets a real floor of roughly $590 per month. In exchange you get marketing and service modules that Close does not sell.
Fermer le CRM : Close looks like the more affordable CRM at entry, and one seat is enough to start. The jump from Essentials to Growth is steep though. Small businesses on tight budgets should map which advanced features they truly need.
Différents scénarios
| Si vous avez besoin | Choisir | Pourquoi |
|---|---|---|
| Fewer than ten seats | Fermer le CRM | No user minimum |
| Marketing and service in one system | SugarCRM | Sugar Market and Sugar Serve |
| Appels téléphoniques en grand nombre | Fermer le CRM | Native power dialer |
| Complex account management | SugarCRM | Deeper data model |
| Analyses et prévisions approfondies | SugarCRM | Stronger analytics |
| Live in two weeks | Fermer le CRM | Free trial and fast setup |
💰 Votre budget
Close starts lower per seat and has no seat floor. SugarCRM’s ten user minimum makes it the pricier entry for a small business.
🔌 Votre pile technologique
SugarCRM connects to legacy ERP and back-office software through REST and SOAP APIs. Close covers popular apps but leaves gaps other CRMs fill.
📞 Votre processus de vente
Choose Close if your sales process runs on dialing and quick follow ups. Pick SugarCRM if long cycles and multi-department sales processes describe your business.
🎓 Votre niveau d'expérience
SugarCRM has a steep learning curve, and many buyers hire a partner to configure it. Close is simple enough that a sales team can manage it alone.
🆓 Essais et démos gratuits
Close gives you 14 days to test it with real clients and live calls. SugarCRM runs demos instead, so budget time for a guided walkthrough.
🛟 Options d'assistance
SugarCRM support ranges from online-only up to 24/7 global response on top tiers. Close leans on proactive onboarding, a help center, and migration help.
Guide de changement
Already on one of these? Here is what changes if you move.
🔄 Switching from SugarCRM to Close CRM?
✅ Ce que vous y gagnerez :
- Built in calling with a power dialer and predictive dialer
- A much shorter setup, often live inside two weeks
- No ten user minimum, so tiny teams can start
❌ Ce que vous perdrez :
- Sugar Market campaigns and Sugar Serve service features
- Deep forecasting, geo mapping, and multi-currency support
- On-premises hosting and full control over where data lives
📋 Comment changer :
- Export leads, contacts, and opportunities from SugarCRM to CSV
- Start the Close 14-day free trial and create your pipelines
- Use the one-click migration tool, then rebuild your email templates
🔄 Switching from Close CRM to SugarCRM?
✅ Ce que vous y gagnerez :
- Marketing automation and case management in the same platform
- Reporting depth that supports real revenue forecasting
- Room to grow customer relationships across many departments
❌ Ce que vous perdrez :
- The native dialer and single-inbox calling workflow
- Live call coaching for training sales reps
- A setup a small team can manage without help
📋 Comment changer :
- Export your Close data and audit which custom fields you still need
- Scope the SugarCRM build with the vendor team or a partner
- Import records, then rebuild workflows before you retire Close
Ce que notre analyse n'a pas couvert
This comparison focused on sales, marketing and service for mid-market and small business buyers. We did not test on-premises SugarCRM installs, custom ERP builds, or partner-led rollouts. Enterprise contract terms and volume discounts sit outside what we could verify. If you run a call center or a regulated company, your priorities will differ from what we describe here.
Verdict final
| Catégorie | Gagnant |
|---|---|
| 💰 Tarifs d'entrée | Fermer le CRM |
| 🚀 Fonctionnalités principales | SugarCRM |
| 📞 Calling and Outreach | Fermer le CRM |
| 📊 Reporting and Forecasting | SugarCRM |
| 👶 Facilité d'utilisation | Fermer le CRM |
| 🔌 Intégrations | SugarCRM |
| 🛠️ Personnalisation | SugarCRM |
| 🏆 Vainqueur toutes catégories | SugarCRM |
🏆 WINNER: SUGARCRM
SugarCRM wins 4 of 7 categories.
Idéal pour : Manufacturing and distribution, mid-size companies, teams needing marketing and service in one place
These are two different products wearing the same label. SugarCRM is a full CRM platform. Close CRM is a sales engagement tool that also stores records.
Close is excellent at what it targets. If your day is phone calls and follow ups, it will bring in more leads per rep than a heavier system.
But most growing companies need more than outreach. SugarCRM handles marketing, service, and forecasting on one platform, which is why it takes the win here.
Comparaison de SugarCRM
Here is how SugarCRM measures up against other CRM alternatives:
SugarCRM l'emporte sur : Roughly 42% cheaper rollout costs, up to 32% lower total cost, higher customer experience scores
Salesforce l'emporte sur : Larger partner network, wider app marketplace, deeper reporting add-ons
SugarCRM l'emporte sur : Hosting choice including on-premises, industry builds for manufacturing, no-code depth for odd workflows
HubSpot l'emporte sur : Free version to start, gentler onboarding, stronger content marketing tooling
SugarCRM l'emporte sur : Full sales pipeline, marketing campaigns, unified record across departments
Zendesk l'emporte sur : Stronger ticketing, better help desk reporting, easier agent setup
SugarCRM l'emporte sur : ERP-grade integrations, multi-currency and 30+ languages, deployment flexibility
Insightly remporte des victoires sur : Lower starting cost, project management built in, faster time to first value
Comparaison de Close CRM
Voici comment Close CRM se compare aux autres solutions CRM :
Victoires serrées sur : Native dialer, tighter inbox workflow, faster rollout for a small sales team
HubSpot l'emporte sur : Free tier, marketing hub, far more integrations
Victoires serrées sur : Calling and SMS built in, sales-first defaults, call coaching for reps
Lundi, CRM remporte la victoire sur : Visual boards, wider team use beyond sales, cheaper mid tiers
Victoires serrées sur : Predictive dialer quality, quicker onboarding, one-click migration from other CRMs
Freshsales remporte des victoires sur : Lower entry price, built-in chat, broader reporting for the money
CRM fermé vs Capsule CRM
Victoires serrées sur : Outbound calling volume, sequences and bulk email, sales automation depth
Capsule gagne sur : Cheaper seats, simpler contact management, lighter admin load
Foire aux questions
À quoi sert SugarCRM ?
It manages sales, marketing and service on one platform. Companies use it to track customer relationships, run campaigns, and forecast revenue across departments.
En quoi Close se distingue-t-il des autres CRM ?
It bundles calling, SMS, and email into the record itself. Most rivals treat outreach as an add-on, so Close feels closer to a sales engagement tool.
Combien coûte généralement un logiciel CRM ?
Most business plans land between $25 and $150 per user per month. SugarCRM starts at $59 per user per month and Close starts at $35 per seat.
Quels sont les inconvénients de SugarCRM ?
The learning curve is steep and the ten user minimum shuts out tiny teams. Service tools also trail dedicated help desk products.
Close.io est-il un CRM ?
Yes. Close.io was the original name for Close, and it works as a CRM with calling, texting, and email built into the same app.
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