⚡ Verdict rapide :
- Tarification : Freshsales CRM starts at $9/user/month. Nimble’s pricing is one paid plan at $24.90 per user/month.
- Idéal pour : Freshsales CRM suits sales teams that need phone, email and Freddy AI in one place. Nimble CRM suits business professionals doing réseaux sociaux prospecting.
- Différence principale : Freshsales CRM is built around sales pipelines and automation. Nimble is a relationship focused CRM built around contact records.
- Notre choix : Freshsales CRM, rated 4.0 against Nimble’s 3.3, with a lower entry price and far deeper feature set.
Both of these tools call themselves CRM software. They are not built for the same job.
Freshsales CRM is a sales engine with a built-in phone and Freddy AI.
Nimble is a unified relationship management platform that lives inside your boîte de réception.
One helps you close deals at volume. The other helps you remember who people are.
Picking wrong costs you months of migration work. Here is how they actually differ.
Aperçu
This Freshsales vs Nimble CRM comparison covers pricing, features, sécurité and day-to-day ease of use.
Our sources are the official pricing pages, product documentation and G2 and Capterra review données.
Notre écrivain spent hands-on time inside a Nimble account. That sits in the “What Our Team Noticed” section below.
Freshsales CRM notes come from Freshworks documentation and public review platforms.
By the end you will know which platform fits your entreprise.
Qu'est-ce que Freshsales CRM ?
Freshsales CRM is an AI-powered customer relationship management software from Freshworks.
It launched in 2016 as the second major product in the Freshworks lineup.
The platform handles sales, marketing and customer conversations in one place.
Freddy AI scores leads, flags deal risk and suggests the next best action.
Freshworks says more than 67,000 customers worldwide use its products.
It is aimed squarely at small and medium sized businesses that outgrew spreadsheets.
🏆 Gagnant : Freshsales CRM
Freddy AI, phone and email in one CRM. Built for sales teams that want automation without a consultant. Free trial runs 21 days.
Tarification du CRM Freshsales
Three paid tiers, priced per user per month. Here is the breakdown.
| Plan | Prix | Idéal pour |
|---|---|---|
| Croissance | 9 $/utilisateur/mois | Petites équipes de vente en phase de démarrage |
| Pro | 39 $/utilisateur/mois | Les équipes en pleine croissance ont besoin d'automatisation |
| Entreprise | 59 $/utilisateur/mois | Des équipes plus importantes avec des personnalisations reportage |
Pricing verified September 2026.
Essai gratuit : 21 days across every tier. No credit card required to create a new account.
Garantie de remboursement : Freshworks does not publish a blanket refund window. Annual contracts are handled case by case, so read the terms before you commit.
📌 Note: Freshsales pricing has dropped sharply over the years. It now sits roughly two to three times lower than earlier tiers, which is a large part of why buyers call it excellent value.
⚠️ Pricing conflict flagged: Our research notes list an $11/user/month entry plan, a $71 Enterprise tier and a free plan for up to 3 users. Our CSV records $9, $39 and $59. We are keeping the CSV figures in every table, card and schema field on this page. Check the Freshworks website before purchase, and note that regional currency and billing cycle both change the number you see.
Principaux avantages du CRM Freshsales
Here is what makes Freshsales CRM worth a look:
- Freddy AI scoring: Freddy AI ranks leads on behaviour and profile fit. It also predicts deal risk and recommends the next best action for closing deals.
- Vue client à 360 degrés : Every touchpoint sits on one timeline. That timeline covers calls, emails, chat and sales activities in date order.
- Built-in communications: Phone, email, chat and SMS ship inside a unified inbox. WhatsApp Business, Facebook Messenger and LINE connect too.
- Gestion visuelle du pipeline : Kanban boards track deal progress and expose bottlenecks fast. You can quickly create custom fields per stage.
- Reporting and forecasting: Around a dozen predefined sales reports ship ready, and all of them are customisable.
- Intégration de Freshworks : It links tightly with other Freshworks products such as Freshdesk and Freshmarketer for marketing automation.
- Mobile and offline: Le iOS and Android apps support offline access and call logging from the road.
Ce que notre équipe a remarqué
Note: We have not logged extensive hands-on time with Freshsales CRM yet. Everything above comes from Freshworks documentation, the pricing page and public review platforms. G2 and Capterra reviewers give it an average of 4.5 out of 5, and they repeatedly describe the interface as intuitive and easy to learn. The same reviews flag cluttered navigation and slow loading times on larger customer data sets.
Avantages et inconvénients du CRM Freshsales
✅ Avantages
- Freddy AI évalue les prospects, prédit les risques liés aux transactions et suggère les meilleures actions à entreprendre.
- Built-in phone, email, chat, and SMS inside one unified inbox
- Essai gratuit de 21 jours pour chaque formule, sans carte de crédit requise.
- 24/5 human support on all plans via phone, chat, and email
- Strong value for small and medium sized businesses
❌ Inconvénients
- Cluttered navigation and slow loading times on bigger accounts
- Environ 385 intégrations, moins que HubSpot ou Salesforce offre
- Native third-party connectors are limited outside Freshworks products
- Il lui manque certaines fonctionnalités avancées présentes dans HubSpot et Salesforce.
Qu'est-ce que Nimble CRM ?
Nimble CRM is a relationship focused CRM built for petite entreprise teams and consultants.
It pulls social and business data into rich, unified contact records.
Nimble s'intègre directement à Microsoft 365 et à Google Workspace.
That contact sync is two-way for Microsoft. Google Workspace contact sync runs one-way only.
The Nimble app is the reason people call it a smart CRM rather than a database.
It suits business professionals who live on personal outreach and social media prospecting.
Nimble CRM
One plan, every feature, 25,000 contacts. Best for consultants nurturing relationships across LinkedIn and email. 14-day free trial.
Tarification Nimble CRM
Nimble keeps this simple. There is one tier and it carries every feature.
| Plan | Prix | Idéal pour |
|---|---|---|
| Plan payant | 24,90 $ par utilisateur et par mois | Small business teams and solo consultants |
Pricing verified September 2026.
Essai gratuit : 14 days with instant access to the full feature set.
Garantie de remboursement : No published refund window. Cancel before renewal date to avoid the next charge.
📌 Note: The plan hosts up to 25,000 contact records. Every extra 10,000 contacts adds $10 per month. Group messaging is capped at 1,000 messages monthly.
⚠️ Pricing conflict flagged: Our research notes show $29.90 per month billed monthly and $24.90 billed annually. Our CSV records a single figure of $24.90 per user/month, and that is the number used across this page. If you pay monthly, expect a higher rate on the checkout site.
Principaux avantages de Nimble CRM
Here is where Nimble earns its keep:
- Unified contact management: Nimble automagically builds contact records from email, calendar and social media signals. No more siloed contacts across five tools.
- Contact insights and enrichment: Enrichment credits pull contact details for people at companies you visit online. It enriches contacts with social media insights you would otherwise hunt for manually.
- Prospecteur agile : The Nimble Prospector browser extension captures contact details from LinkedIn and any website. It adds them without manual data entry.
- Today page dashboard: One screen shows upcoming activities, deals and engagement opportunities. Communication history sits beside every contact.
- Group messages: Send personalised group messages with open and click tracking to any segment of all your contacts.
- Gestion visuelle du pipeline : Customisable Kanban sales pipelines handle repeatable people related processes and follow ups.
- Formulaires Web : An online form constructeur captures leads from your website straight into existing contact records.
Ce que notre équipe a remarqué
Our writer created a Nimble account and spent several days importing contacts, running the Prospector and testing group messaging. Here is what stood out:
Avantages et inconvénients de Nimble CRM
✅ Avantages
- One plan with every feature included, no tier puzzle
- Clean, attractive interface that is genuinely quick to learn
- Contact search and communications history are standout strengths
- Deep Microsoft 365 and Google Workspace integration
Comparaison des fonctionnalités
Ten categories, side by side. The summary table first, then the detail behind each row.
| Fonctionnalité | CRM Freshsales | Nimble CRM |
|---|---|---|
| Prix initial | 9 $/utilisateur/mois | 24,90 $ par utilisateur et par mois |
| Essai gratuit | ✅ 21 jours | ✅ 14 jours |
| IA Assistant | ✅ IA Freddy | ✅ Marketing par e-mail basé sur l'IA |
| Téléphone et SMS intégrés | ✅ | ❌ |
| Enrichissement des médias sociaux | ❌ | ✅ |
| Séquences de vente | ✅ | ✅ Messagerie de groupe |
| Formulaires Web | ✅ | ✅ |
| Intégrations natives | ✅ Around 385 | ✅ Around 140 |
| Contact Limit | Plan dependent | 25,000 contacts |
| Idéal pour | Sales teams closing at volume | Consultants nurturing relationships |
1. Gestion des contacts
CRM Freshsales : Contact management centralises customer information and keeps a complete history of every touchpoint. You get a 360-degree view with calls, emails and sales activities on a single timeline. Custom fields let you shape records around your business processes.
CRM agile : Nimble Contacts is the whole product, not a module. It unifies contacts imaginer from Gmail, Outlook, Twitter and LinkedIn into one record, then delivers valuable company detail alongside the person. Better relationship management comes from that context, not from more fields.
2. Deals and Pipeline Management
CRM Freshsales : Visual sales pipelines use Kanban boards to track deal progress and surface bottlenecks. Freddy AI layers lead scoring on top, ranking prospects by behaviour and profile so reps work the right deals first.
CRM agile : Customisable visual pipelines track deals through each stage, again on Kanban boards. There is no predictive scoring here. Pipeline management is manual, which suits smaller deal counts and longer relationship cycles.
3. Email Tracking and Outreach
CRM Freshsales : You can send personalised bulk emails and monitor activity on each one. Event tracking ties opens and clicks back to the contact record, so follow ups start from real signals.
CRM agile : Group messages go to any segment with open and click tracking built in. The Business Plan caps you at 1,000 messages per month, which is fine for consultants and tight for a marketing team.
⚠️ Avertissement: Nimble’s unified inbox has lost functionality as social platforms restricted API access. Do not buy it expecting full social listening.
4. Sales Sequences and Automation
CRM Freshsales : Sales sequences automate repetitive tasks so reps spend more time selling. One-click phone, sales lead tracking and event tracking all feed the same automation layer.
CRM agile : Automated email sequences and task automation cover the basics well. You can create tasks from templates and hand them to a team member automatically, though the rule builder is shallower than Freshsales.
5. Web Forms and Lead Capture
CRM Freshsales : Web forms push submissions straight into the CRM and trigger assignment rules. Collected customer data then powers personalised marketing campaigns through Freshmarketer.
CRM agile : The online form builder captures information from your website and maps it to contact records. It is straightforward rather than deep, which matches how small business teams actually work.
6. AI Agents and Activity Tracking
CRM Freshsales : Smart AI agents handle routine qualification and routing without a human in the loop. Reports and AI insights track team performance and forecast revenue across the whole business.
CRM agile : Agents and activities focus on what happens next rather than on prediction. Analytics highlight where prospecting is leaking, which helps customer retention more than raw forecasting does.
7. Freddy AI Co-Pilot vs Nimble Prospector
CRM Freshsales : The Freddy AI co-pilot sits beside the rep and drafts, summarises and recommends. It improves conversion rates by scoring leads on behaviour and profile before anyone picks up the phone.
CRM agile : Nimble Prospector works the other direction. Open a company website or a LinkedIn profile in your browser, and it surfaces contact insights plus sales intelligence you can save in one click.
💡 Conseil de pro : These two tools solve opposite problems. Freddy AI tells you which lead to work. Nimble Prospector tells you who the person is. Neither replaces the other.
8. Intégrations et place de marché
CRM Freshsales : Around 385 integrations and add ons connect Google, Microsoft 365, Slack and Zoom. Integration with other Freshworks products is tight. Native third-party connectors outside that family are thinner than the marketplace count suggests.
CRM agile : Nimble connects with over 140 SaaS apps and social media platforms. Many others need Zapier or Pabbly in the middle, which adds a monthly cost most buyers forget to budget.
9. Support and Omnichannel
CRM Freshsales : Support runs 24/5 on every plan via phone, chat and email. Omnichannel communication covers email, phone, WhatsApp and Facebook Messenger, and Freshdesk OMNI extends that into service.
CRM agile : Workflow templates give teams a repeatable structure for onboarding and follow ups. Support is email-led with a strong help library, so expect to wait rather than call.
10. Tarification et coût
Here is how the plans line up against each other.
| Niveau de planification | CRM Freshsales | Nimble CRM |
|---|---|---|
| Entrée | Croissance : 9 $/utilisateur/mois | Paid Plan: $24.90 per user/month |
| Milieu | Pro : 39 $/utilisateur/mois | Même plan unique |
| Haut | Entreprise : 59 $/utilisateur/mois | Même plan unique |
| Essai gratuit | 21 jours | 14 jours |
CRM Freshsales : The Growth tier undercuts Nimble by roughly $16 per user each month. Reviewers on Capterra and G2 rate it 4.5 out of 5 and call it excellent value for small and medium sized businesses. The catch is that Freddy AI depth and reporting live on higher tiers.
CRM agile : One price, everything included, no upgrade path to argue about. Against the wider CRM market that figure sits on the cheaper end. Against Freshsales it does not, unless you would have needed the Pro tier anyway.
Différents scénarios
| Si vous avez besoin | Choisir | Pourquoi |
|---|---|---|
| coût d'entrée le plus bas | CRM Freshsales | $9 vs $24.90 per user |
| Appels et SMS intégrés | CRM Freshsales | Phone ships inside the CRM |
| prospection sur les réseaux sociaux | Nimble CRM | Prospector enriches contacts |
| Predictive lead scoring | CRM Freshsales | Freddy AI ranks every lead |
| Microsoft 365 workflows | Nimble CRM | Synchronisation des contacts bidirectionnelle |
| One simple invoice | Nimble CRM | Single plan, no tiers |
💰 Votre budget
At five seats, Freshsales Growth costs $45 monthly against Nimble at $124.50. That gap only closes if you need the Pro tier.
🔌 Votre pile technologique
Already running Freshdesk or Freshmarketer? Freshsales is the obvious fit. Living in Microsoft 365 or Google Workspace instead? Nimble slots in with less friction.
📞 Your Sales Motion
High-volume outbound needs dialling, sequences and scoring, which points to Freshsales. Consultative selling built on referrals points to Nimble.
🎓 Votre niveau d'expérience
Nimble is easier on day one because there is less of it. Freshsales rewards teams willing to configure custom fields and automation properly.
🆓 Essais et démos gratuits
Freshsales gives you 21 days, Nimble 14. Import real contacts on both rather than sample data, or the trial tells you nothing useful.
🛟 Assistance et sécurité
Freshsales offers 24/5 phone, chat and email on every tier. Nimble leans on email and documentation, so response times vary by day.
Guide de changement
Already committed to one? Here is what changes if you move.
🔄 Switching from Freshsales CRM to Nimble CRM?
✅ Ce que vous y gagnerez :
- Social media insights attached to every contact automatically
- Two-way Microsoft 365 contact and calendar syncing
- A single flat price with no tier upgrades to manage
❌ Ce que vous perdrez :
- Freddy AI lead scoring and deal risk prediction
- Built-in phone, chat and SMS in one unified inbox
- 24/5 phone support and the wider Freshworks marketplace
📋 Comment changer :
- Export contacts, deals and notes from Freshsales as CSV
- Create a Nimble account and connect Microsoft 365 or Google Workspace first
- Import the CSV, map company name and custom fields, then rebuild pipelines
🔄 Switching from Nimble CRM to Freshsales CRM?
✅ Ce que vous y gagnerez :
- Freddy AI scoring and next-best-action recommendations
- A lower entry price and roughly 385 integrations
- Phone, SMS and WhatsApp handled inside the platform
❌ Ce que vous perdrez :
- Nimble Prospector and automatic contact enrichment
- The Today page dashboard and its engagement opportunities view
- Flat pricing, since features are split across three tiers
📋 Comment changer :
- Export all your contacts and deal records from Nimble
- Start the 21-day Freshsales trial, no credit card required
- Import, connect your email, then configure scoring rules before rollout
Ce que notre analyse n'a pas couvert
This comparison focused on small and medium sized businesses. We did not test enterprise deployments, custom API work or bulk seat licensing. Data residency and advanced security configuration were outside our scope, and neither vendor’s custom-quote process was reviewed. If you manage fifty or more seats, your priorities will differ from what we have described here.
Verdict final
| Catégorie | Gagnant |
|---|---|
| 💰 Tarification | CRM Freshsales |
| 🚀 Fonctionnalités principales | CRM Freshsales |
| 🤖 IA et automatisation | CRM Freshsales |
| 👥 Gestion des contacts | Nimble CRM |
| 👶 Facilité d'utilisation | Nimble CRM |
| 🔌 Intégrations | CRM Freshsales |
| 🛟 Soutien | CRM Freshsales |
| 🏆 Vainqueur toutes catégories | CRM Freshsales |
🏆 GAGNANT : FRESHSALES CRM
Freshsales CRM wins 5 of 7 categories.
Idéal pour : Outbound sales teams, growing petites entreprises, and companies already using other Freshworks products
These are not rival products pretending to be different. They are different products competing for the same budget line.
Freshsales CRM is a sales machine. Freddy AI, calling, sequences and forecasting all sit under one login for $9 per user to start.
Nimble CRM is a relationship system. It enriches contacts, remembers communication history, and helps solo operators stay in touch without a database habit.
Nimble is the better tool if your revenue comes from people who already know you. Its rating of 3.3 reflects narrower functionality, not poor execution.
For everyone else, Freshsales CRM does more for less. That is why it takes our pick.
Comparaison de Freshsales CRM
Here is how Freshsales CRM measures up against other CRM software buyers shortlist:
Freshsales CRM remporte des succès sur : Entry price at $9 per user, built-in telephony without a paid add on, and 24/5 support included on the cheapest tier
HubSpot l'emporte sur : A far larger app marketplace, deeper content and marketing tooling, and a free tier that scales past three users
Freshsales CRM remporte des succès sur : Cleaner onboarding for non-technical teams, Freddy AI included earlier in the range, and tighter linkage with Freshdesk and Freshmarketer
Zoho CRM l'emporte sur : A wider suite of connected business apps, more granular customisation, and lower cost at high seat counts
Freshsales CRM remporte des succès sur : Native phone and SMS, AI lead scoring at no extra charge, and a longer 21-day trial period
Pipedrive l'emporte sur : Faster interface with less clutter, a sharper deal-first layout, and simpler reporting for very small teams
Freshsales CRM remporte des succès sur : Setup you can finish without a consultant, dramatically lower cost per seat, and support included rather than sold separately
Salesforce l'emporte sur : Depth of customisation, the largest partner network in the category, and reporting built for complex org structures
Comparaison de Nimble CRM
Nimble faces a different set of rivals in the relationship management software market:
CRM agile vs Capsule CRM
Nimble CRM l'emporte sur : Automatic social enrichment, the Prospector browser tool, and every feature bundled into one price
Capsule CRM l'emporte sur : A usable free tier, lighter learning curve, and cleaner project tracking alongside deals
CRM agile vs Gardez
Nimble CRM l'emporte sur : Much lower monthly cost, faster setup with no onboarding fee, and stronger contact enrichment
Keap gagne sur : Full marketing automation, native payments and invoicing, and far deeper campaign branching
Nimble CRM l'emporte sur : Simpler pricing, better inbox-side workflow, and richer contact records out of the box
Insightly remporte des victoires sur : Built-in project delivery, more reporting depth, and better handling of post-sale work
Nimble CRM l'emporte sur : Relationship context Monday simply does not gather, quicker time to value, and a lighter footprint for solo users
Lundi, CRM remporte la victoire sur : Team collaboration across departments, flexible board customisation, and stronger task visibility for managers
Foire aux questions
Freshsales est-il un CRM ?
Yes. Freshsales is the cloud-based customer relationship management software from Freshworks, launched in 2016 to help sales teams manage leads, deals and customer conversations.
Quel est le nombre maximal d'utilisateurs autorisés dans le forfait gratuit de Freshsales ?
Freshworks documentation lists a free plan for up to 3 users with most features included. Our CSV records paid tiers only, so verify on the website before you rely on it.
Quel est le prix mensuel de Nimble ?
Our CSV lists one paid plan at $24.90 per user/month. Research notes show $29.90 when billed monthly, so the billing cycle you pick changes the figure.
Quels sont les inconvénients de Nimble ?
Around 140 native connections means Zapier for the rest. The unified inbox lost reach after social API changes, and the Android app trails iOS in user ratings.
Which is the better CRM for a small team?
Freshsales CRM for outbound sales and calling. Nimble for consultants who win work through referrals and social media. Budget favours Freshsales at every seat count.
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