⚡ 快速结论：
- 定价： 新鲜销售 客户关系管理 starts at $9/user/month. Nimble 客户关系管理 has one paid plan at $24.90 per user/month.
- 最适合： Freshsales suits sales teams that want Freddy AI, phone, and pipeline management in one place. Nimble suits small 商业 teams living inside Microsoft 365 or Google Workspace.
- 主要区别： Freshsales is a tiered CRM software with three plans. Nimble is a unified relationship management platform sold as a single plan.
- 我们的选择： Freshsales CRM for most businesses. It rates 4.0 to Nimble’s 3.3 and costs less to start.
Two CRM tools. Two very different ideas about what a CRM is.
Freshsales CRM wants to run your entire sales pipeline.
Nimble CRM wants to fix your scattered contact records first.
其中一款是为销售团队争取订单而打造的。
The other is built for business professionals nurturing relationships over time.
Here is how to pick the right customer relationship management tool.
概述
This Freshsales vs Nimble CRM comparison covers pricing, contact management, 自动化, and integration depth.
We also break down which teams each platform fits.
我们的 作家 spent hands-on time inside a Nimble account directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
By the end, you will know which CRM software fits your business.
Freshsales CRM是什么？
Freshsales CRM 是一个人工智能驱动的平台，用于管理销售、营销和客户互动。
它于 2016 年推出，是 Freshworks 的第二款主要产品。
The cloud-based CRM helps businesses manage customer interactions from one screen.
It centralizes customer data and shows a complete history of every touchpoint.
Freddy AI 可以对潜在客户进行评分，预测交易风险，并提出最佳后续行动建议。
Freshworks 声称其产品在全球拥有超过 67,000 名客户。
🏆 优胜者：Freshsales CRM
内置电话、电子邮件、聊天和短信功能，集成于一个统一平台 收件箱. Freddy AI handles lead scoring and deal risk. A 21-day free trial covers every tier.
Freshsales CRM定价
Freshsales uses a tiered pricing structure for different business sizes.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 生长 | 每用户每月 9 美元 | 小型销售团队起步 |
| 专业版 | 每用户每月 39 美元 | 中型企业发展 |
| 企业 | 每用户每月 59 美元 | Larger teams needing deeper automation |
价格已于2026年7月核实。
免费试用： Yes. Freshsales offers a 21-day free trial for all its pricing tiers, with no credit card required to create a new account.
退款保证： Freshworks does not publish a blanket refund window. The 21-day trial is the intended way to test before you pay.
📌 笔记： Freshsales also offers a free plan for up to 3 users with most features included. Freshsales pricing has dropped over the years, and is now 2 to 3 times lower than before. That makes it an excellent value for small teams.
⚠️ Pricing conflict flagged: Our CSV lists Growth at $9, Pro at $39, and Enterprise at $59 per user/month. Third-party sources quote an entry plan near $11 and an Enterprise tier near $71. Check the Freshworks pricing page before you buy. We treat the table above as our source of record.
Freshsales CRM 的主要优势
以下是Freshsales值得考虑的原因：
- Freddy AI： It scores leads by behavior and profile to improve conversion rates. It also recommends the next best action to close deals.
- 可视化流水线管理： Kanban boards track deal progress and surface bottlenecks fast. Sales activities stay visible to the whole team.
- 统一收件箱： Built-in phone, email, chat, and SMS live inside one screen. One-click phone, sales lead tracking, and event tracking are included.
- 360度客户视角： A full timeline of customer interactions sits on every record. That collected data feeds personalized marketing campaigns.
- 全渠道覆盖范围： Freshsales connects with WhatsApp Business, Facebook Messenger, and LINE. It also links to Google, Microsoft 365, Slack, and Zoom.
- 报告 and forecasting: Around a dozen predefined sales reports ship ready to edit. AI insights help you track team performance and forecast revenue.
- Freshworks suite fit: It ties tightly to Freshmarketer and Freshdesk. Teams already using other Freshworks products get one shared customer record.
我们的团队注意到了什么
Note: We have not had extensive hands-on time with Freshsales CRM yet. The points above come from Freshworks documentation, published specs, and G2 and Capterra reviews, where the platform holds an average score near 4.5/5.
Freshsales CRM 的优点和缺点
✅ 优点
- Freddy AI 对潜在客户进行评分，预测交易风险，并提出最佳后续行动建议。
- Built-in phone, email, chat, and SMS inside a unified inbox
- Free plan for up to 3 users plus a 21-day free trial on every tier
- 所有套餐均提供每周 5 天、每天 24 小时的电话、聊天和电子邮件支持。
- 对中小企业来说极具性价比
❌缺点
- Slow and overwhelming user experience, with cluttered navigation and slow loading times
- Around 385 integrations, fewer than established competitors
- Lacks some key functionality compared to HubSpot and Salesforce
- Limited native connectors outside the Freshworks family
Nimble CRM是什么？
Nimble CRM is a relationship focused CRM built for small businesses and teams.
Co-founder Jon Ferrara designed it as a relationship-first platform.
It pulls social and business data into rich, unified contact records.
That contact management approach fixes siloed contacts across email and social media.
Nimble 可直接与 Microsoft 365 和 Google Workspace 集成。
The result is a unified relationship management platform for people related processes.
Centralizing customer information this way helps small firms drive business growth.
In customer relationship management Nimble picks the contact-first path to business growth.
Nimble CRM
A smart CRM that automagically builds contact records from social media insights. One plan includes every feature. Nimble Prospector captures contact details from any website.
Nimble CRM 定价
Nimble’s pricing is one plan that includes all features.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 付费计划 | 每用户每月 24.90 美元 | 小型企业 teams wanting every feature without tier math |
价格已于2026年7月核实。
免费试用： Yes. Nimble offers a 14-day free trial so you can test the software before committing to a subscription.
退款保证： Nimble does not advertise a refund window. The trial is the safe way to check fit.
📌 笔记： The plan stores up to 25,000 contacts. Every extra 10,000 contact records add $10 per month. Group messaging is capped at 1,000 messages per month on the Business Plan.
⚠️ Pricing conflict flagged: Our CSV lists a single plan at $24.90 per user/month. Nimble’s own page quotes $29.90 monthly and $24.90 when paid annually. The CSV figure matches the annual rate. Budget for the higher number if you pay month to month.
Nimble CRM 的主要优势
Here is where Nimble earns its keep:
- Unified contact records: Nimble automagically builds contact insights from social and business data. It enriches contacts with company name, role, and contact details.
- 敏捷的勘探者： The Nimble app captures contact details from any website or LinkedIn profile. That means no manual data entry into Nimble contacts.
- Today page dashboard: One screen shows upcoming activities, deals, and engagement opportunities. You get instant access to what needs attention.
- 管道管理： Customizable sales pipelines and visual Kanban boards track business processes. You can manage leads through every stage of the sales pipeline.
- Group messages: Send personalized group messages with open and click tracking to any segment. Automated email sequences support marketing automation and follow ups.
- Workspace integration: Microsoft 365 contact sync runs two ways for contacts and calendar. Google Workspace contact sync is one way.
- Enrichment credits: Nimble delivers valuable company details for people at sites you visit. That sales intelligence supports better relationship management and customer retention.
The benefits breakdown below shows how these pieces fit together.
我们的团队注意到了什么
Our writer created a Nimble account and worked through contact sync, the Today page dashboard, and Nimble Prospector. Here is what stood out from that hands-on time:
Nimble CRM 的优点和缺点
✅ 优点
- Clean, attractive user interface that stays easy to use
- Contact search and communication history are praised in user reviews
- One plan includes every feature, so there is no tier guessing
- Improves prospecting effectiveness and lead follow-up efficiency
功能对比
Ready for a closer look at Freshsales CRM vs Nimble CRM?
We cover nine features, then pricing, so you can match each platform to your own sales process.
| 特征 | Freshsales CRM | Nimble CRM |
|---|---|---|
| 起价 | 每用户每月 9 美元 | 每用户每月 24.90 美元 |
| 免费计划 | ✅ 最多 3 位用户 | ❌ |
| 免费试用 | ✅ 21天 | ✅ 14天 |
| 人工智能助手 | ✅ Freddy AI | ✅ 人工智能电子邮件营销 |
| 内置电话和短信 | ✅ | ❌ |
| 社交媒体丰富化 | ❌ | ✅ |
| 集成 | ✅ Around 385 | ✅ Over 140 |
| 移动应用 | ✅ iOS and Android | ✅ iOS and Android |
| 最适合 | Sales teams tracking deals | Business professionals nurturing relationships |
1. 联系人管理
Freshsales CRM： Freshsales centralizes customer information and provides a complete history of every touchpoint. Each record carries a 360-degree view of all customer interactions across email, calls, and chat. Custom fields let you shape records around your own business.
Nimble CRM： Nimble unifies contacts. 想象 every scattered record merged into one profile enriched with social media insights. It centralizes all your contacts and can host up to 25,000 contact records before add ons apply.
2. Sales Pipeline & Deals
Freshsales CRM： Visual sales pipelines track deal progress and identify bottlenecks. Kanban boards drive the pipeline management view. Freshdesk OMNI brings support tickets alongside deals for teams already inside the Freshworks suite.
Nimble CRM： Nimble offers customizable, visual sales pipelines for tracking dollars through each stage. Visual Kanban boards handle repeatable business processes. Tracking leads this way keeps follow ups timely and helps with closing deals.
3. AI and Lead Scoring
Freshsales CRM： Freddy AI scores leads on behavior and profile, which improves conversion rates. It also predicts deal risk and offers recommendations for the next best action. This is the clearest gap between the two products.
Nimble CRM： Nimble applies AI to email marketing rather than deal scoring. It drafts and personalizes messages instead of ranking leads. If predictive scoring matters to you, this is a real gap.
⚠️ 警告： AI scoring only helps once you have enough historical data. New accounts with thin records will not see useful predictions for several weeks.
4. 电子邮件和沟通
Freshsales CRM： Email tracking sits beside built-in phone, chat, and SMS in a unified inbox. You can send personalized bulk emails and monitor activities on those emails. Omnichannel communication covers WhatsApp, Facebook Messenger, and LINE.
Nimble CRM： Nimble handles agent activities and communications history in one place. Its approach to storing and viewing communication history is rated highly by users. The unified inbox has limits, since social platforms restricted API access.
5. 自动化和工作流程
Freshsales CRM： Sales sequences automate repetitive tasks, freeing sales reps to focus on selling. You can create tasks, trigger follow ups, and stage 外联 by date. Automation depth grows as you move up the tiers.
Nimble CRM： Workflow templates give a systematic way to handle people related processes. Automation covers task management, so a team member can quickly create repeatable steps. This improves employee efficiency without heavy setup.
6. 集成
Freshsales CRM： The marketplace offers around 385 integrations and apps at the time of writing. Freshsales connects with Google, Microsoft 365, Slack, and Zoom. Native connectors with third-party solutions stay limited outside the Freshworks family.
Nimble CRM： Nimble integrates with over 140 SaaS business applications and social media platforms. Data importation from Gmail, Twitter, and Outlook works out of the box. Many other connections need Zapier or Pabbly.
7. Lead Capture and Web Forms
Freshsales CRM： Web forms feed new leads straight into the CRM with event tracking attached. One-click phone and sales lead tracking start the moment a form lands. Marketing and sales share the same customer data from that point on.
Nimble CRM： An online form 建筑商 captures important information from your website. Submissions land as existing contact records or new ones without duplicates. It is simple, and it fits the relationship focused CRM model.
8. Sales Intelligence and Prospecting
Freshsales CRM： Smart AI agents surface signals from sales activities across the pipeline. They flag stalled deals and prompt reps to respond. The focus stays on your own data rather than outside enrichment.
Nimble CRM： Nimble Prospector gathers contact insights from LinkedIn and any website you 浏览. Enrichment credits pull company name, role, and business data into the record. This is Nimble’s strongest single feature.
9. Reporting and Ease of Use
Freshsales CRM： Around a dozen predefined sales reports ship fully customizable. FreddyAI Co-Pilot adds insights for team performance and revenue forecasting. The trade-off is a slow and overwhelming user experience, with cluttered navigation and slow loading times.
Nimble CRM： Analytics highlight areas of potential improvement rather than deep forecasting. Automations keep the daily view tidy. The clean interface is why small business teams call it the perfect CRM for light reporting needs.
10. 定价与成本
让我们来并排比较一下这些定价方案。
| 计划 | Freshsales CRM | Nimble CRM |
|---|---|---|
| 自由的 | 免费套餐最多可供 3 位用户使用 | ❌ |
| 入门级 | 增长——每用户每月 9 美元 | Paid Plan — $24.90 per user/month |
| 中级 | 专业版——每用户每月 39 美元 | ❌ Single plan only |
| 顶级 | 企业版——59 美元/用户/月 | ❌ Single plan only |
Freshsales CRM： The Growth tier undercuts Nimble by a wide margin. A free plan for up to 3 users lets a tiny team run real sales without paying. Costs climb quickly once you need Pro or Enterprise automation.
Nimble CRM： One price buys every feature, so nothing is locked behind an upgrade. That simplicity costs more per seat at the entry point. Add ons for extra contacts and enrichment credits raise the real monthly figure.
💡 专业提示： Run both free trials at once with the same 20 contacts. Twenty-one days on Freshsales and fourteen on Nimble is enough to feel the difference in daily use.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| 最低入门成本 | Freshsales CRM | $9 versus $24.90 per seat |
| 社交媒体潜在客户开发 | Nimble CRM | Prospector enriches contacts |
| 内置电话和短信功能 | Freshsales CRM | 包含统一收件箱 |
| One simple plan | Nimble CRM | All features, no tiers |
| Predictive lead scoring | Freshsales CRM | Freddy AI ranks leads |
| Microsoft 365 contact sync | Nimble CRM | Two-way sync for contacts |
💰 您的预算
Freshsales starts cheaper and even has a free tier for three seats. Nimble asks more upfront but never charges you to unlock a feature.
🔌 您的技术栈
Already running other Freshworks products like Freshdesk or Freshmarketer? Freshsales shares one customer record with them. If your day lives in Microsoft 365 or Google Workspace, Nimble integrates more naturally.
📝 Your Sales Style
High-volume outbound teams need sequences, dialing, and deal risk flags. Consultants nurturing relationships one conversation at a time will prefer Nimble’s contact-first layout.
🎓您的经验水平
Freshsales offers an intuitive interface for its category, but the sheer feature count slows new users down. Nimble is user-friendly and straightforward from the first login.
🆓 免费试用和演示
Freshsales gives you 21 days with no credit card required. Nimble gives you 14 days, which is tight if you want to test contact sync properly.
🛟 支持选项
Freshsales provides 24/5 support across all plans via phone, chat, and email. Nimble leans on documentation and email support, which suits smaller teams with simpler questions.
切换指南
Already on one of these? Here is what changes if you move.
🔄 Switching from Freshsales CRM to Nimble CRM?
✅ 你将获得：
- Social media insights attached to every contact automatically
- Nimble Prospector for capturing contact details while you browse
- A single plan with no locked features
❌ 你会失去什么：
- Freddy AI lead scoring and deal risk prediction
- Built-in phone and SMS inside the CRM
- 与其他 Freshworks 产品紧密关联
📋 如何切换：
- Export contacts, deals, and notes from Freshsales as CSV files
- Create a Nimble account and connect Microsoft 365 or Google Workspace
- Import the CSV, map custom fields, then rebuild your sales pipelines
🔄 Switching from Nimble CRM to Freshsales CRM?
✅ 你将获得：
- Freddy AI scoring, deal risk alerts, and next best action prompts
- A unified inbox with phone, email, chat, and SMS
- Around a dozen customizable sales reports for forecasting
❌ 你会失去什么：
- Automatic contact enrichment from social and business data
- The Today page dashboard view of engagement opportunities
- Flat, single-plan pricing with everything included
📋 如何切换：
- Export Nimble contacts, deals, and communication history to CSV
- Start the 21-day Freshsales trial and pick your tier
- Import the data, set up pipelines, then turn on Freddy AI scoring
我们的评测没有涵盖的内容
This comparison focused on small and medium sized businesses. We did not evaluate enterprise SSO, custom API work, or bulk licensing for either platform. Our notes reflect the July 2026 versions, and features may shift after that date. If you manage 50 or more users, your priorities will differ from what we covered here.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | Freshsales CRM |
| 🚀 核心 CRM 功能 | Freshsales CRM |
| 🤖 人工智能与自动化 | Freshsales CRM |
| 👥 联系人管理 | Nimble CRM |
| 👶 易用性 | Nimble CRM |
| 🔌 集成 | Freshsales CRM |
| 📊 报道 | Freshsales CRM |
| 🏆 总冠军 | Freshsales CRM |
🏆 优胜者：FRESHSALES CRM
Freshsales CRM wins 5 out of 7 categories.
最适合： Sales teams tracking deals, medium sized businesses, and any company already using other Freshworks products
Freshsales CRM and Nimble CRM solve different halves of the same problem. Freshsales runs the deal. Nimble runs the relationship behind it.
Nimble is genuinely good at what it does. If your work is nurturing relationships, prospecting on LinkedIn, and keeping communication history clean, it earns its price. Service-based professionals get real value from it.
But most teams need more than contact management. Freshsales gives you Freddy AI, phone, pipeline management, and reporting for less money per seat. That is why it takes the win.
Freshsales CRM 的更多比较
以下是 Freshsales 与其他 CRM 软件的对比：
Freshsales 在以下方面胜出： Cheaper paid entry at $9 per seat, built-in telephony without an add-on, tighter fit with Freshdesk and Freshmarketer
HubSpot 在以下方面胜出： Far larger app marketplace, deeper content and marketing tooling, stronger free tier for larger teams
Freshsales 在以下方面胜出： Cleaner onboarding for first-time CRM buyers, Freddy AI scoring on lower tiers, 24/5 support on every plan
Zoho CRM 的优势在于： Wider module range across the Zoho suite, more granular custom fields, broader third-party connector list
Freshsales CRM 与 Pipedrive 的对比
Freshsales 在以下方面胜出： Native phone, chat, and SMS in one inbox, a free plan 管道驱动 does not offer, AI insights for revenue forecasting
Pipedrive 获胜： Faster interface with less clutter, simpler pipeline setup for tiny teams, more predictable learning curve
Freshsales CRM 与 Salesforce 的比较
Freshsales 在以下方面胜出： A fraction of the per-seat cost, usable without hiring a setup consultant, faster setup for small business teams
Salesforce 的优势在于： Deeper customization for complex sales, a far larger partner network, better fit for enterprise reporting demands
Nimble CRM 的更多比较
Here is how Nimble measures up against other management software:
Nimble 获胜： Lower entry price per seat, automatic social enrichment of contact records, far shorter setup time
基普 获胜方式： Deeper marketing automation branching, native invoicing and payments, stronger campaign builder
Nimble 获胜： Prospector browser extension for capturing leads, richer unified contact profiles, better Microsoft 365 two-way sync
胶囊客户关系管理 获胜方式： A genuine free tier for very small teams, lighter interface, cheaper paid plans at the entry level
Nimble 获胜： Relationship-first record design, faster contact search, simpler single-plan pricing
Insightly 在以下方面胜出： Built-in project management after the deal closes, more reporting depth, stronger workflow rules
Nimble 获胜： Contact enrichment Monday cannot match, less configuration before first use, tighter focus on people rather than tasks
周一 CRM 胜出： Flexible boards for team collaboration, wider automation recipes, better cross-department visibility
常见问题解答
FreshSales 是一个客户关系管理系统（CRM）吗？
Yes. It is a cloud-based customer relationship management tool from Freshworks. It handles contacts, deals, email, and reporting for sales teams of most sizes.
Nimble每月收费多少？
The single paid plan costs $24.90 per user per month on annual billing. Monthly billing runs higher, and extra contacts add $10 per 10,000.
Freshsales有哪些优势？
Freddy AI scoring, a unified inbox with phone and SMS, visual pipelines, around 385 integrations, and 24/5 support on every plan. It also offers excellent value for smaller teams.
敏捷性的缺点是什么？
Many integrations need Zapier or Pabbly. The unified inbox is limited by social platform API changes. The Android app reviews worse than iOS.
排名第一的CRM平台是什么？
Salesforce holds the largest market share. Between these two, Freshsales CRM wins for most businesses on price, AI features, and reporting depth.
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