⚡ 快速结论：
- 定价： 新鲜销售 客户关系管理 starts at $9/user/month. Nimble’s pricing is one paid plan at $24.90 per user/month.
- 最适合： 新鲜销售 客户关系管理 suits sales teams that need phone, email and Freddy AI in one place. Nimble CRM suits business professionals doing 社交媒体 prospecting.
- 主要区别： Freshsales CRM is built around sales pipelines and 自动化. Nimble is a relationship focused CRM built around contact records.
- 我们的选择： Freshsales CRM, rated 4.0 against Nimble’s 3.3, with a lower entry price and far deeper feature set.
Both of these tools call themselves CRM software. They are not built for the same job.
Freshsales CRM is a sales engine with a built-in phone and Freddy AI.
Nimble is a unified relationship management platform that lives inside your 收件箱.
One helps you close deals at volume. The other helps you remember who people are.
Picking wrong costs you months of migration work. Here is how they actually differ.
概述
This Freshsales vs Nimble CRM comparison covers pricing, features, 安全 and day-to-day ease of use.
Our sources are the official pricing pages, product documentation and G2 and Capterra review 数据.
我们的 作家 spent hands-on time inside a Nimble account. That sits in the “What Our Team Noticed” section below.
Freshsales CRM notes come from Freshworks documentation and public review platforms.
By the end you will know which platform fits your 商业.
Freshsales CRM是什么？
Freshsales CRM is an AI-powered customer relationship management software from Freshworks.
It launched in 2016 as the second major product in the Freshworks lineup.
The platform handles sales, marketing and customer conversations in one place.
Freddy AI scores leads, flags deal risk and suggests the next best action.
Freshworks says more than 67,000 customers worldwide use its products.
It is aimed squarely at small and medium sized businesses that outgrew spreadsheets.
🏆 优胜者：Freshsales CRM
Freddy AI, phone and email in one CRM. Built for sales teams that want automation without a consultant. Free trial runs 21 days.
Freshsales CRM定价
Three paid tiers, priced per user per month. Here is the breakdown.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 生长 | 每用户每月 9 美元 | 小型销售团队起步 |
| 专业版 | 每用户每月 39 美元 | 不断壮大的团队需要自动化 |
| 企业 | 每用户每月 59 美元 | 规模更大的团队，可定制 报道 |
Pricing verified September 2026.
免费试用： 21 days across every tier. No credit card required to create a new account.
退款保证： Freshworks does not publish a blanket refund window. Annual contracts are handled case by case, so read the terms before you commit.
📌 笔记： Freshsales pricing has dropped sharply over the years. It now sits roughly two to three times lower than earlier tiers, which is a large part of why buyers call it excellent value.
⚠️ Pricing conflict flagged: Our research notes list an $11/user/month entry plan, a $71 Enterprise tier and a free plan for up to 3 users. Our CSV records $9, $39 and $59. We are keeping the CSV figures in every table, card and schema field on this page. Check the Freshworks website before purchase, and note that regional currency and billing cycle both change the number you see.
Freshsales CRM 的主要优势
Here is what makes Freshsales CRM worth a look:
- Freddy AI scoring: Freddy AI ranks leads on behaviour and profile fit. It also predicts deal risk and recommends the next best action for closing deals.
- 360度客户视角： Every touchpoint sits on one timeline. That timeline covers calls, emails, chat and sales activities in date order.
- Built-in communications: Phone, email, chat and SMS ship inside a unified inbox. WhatsApp Business, Facebook Messenger and LINE connect too.
- 可视化流水线管理： Kanban boards track deal progress and expose bottlenecks fast. You can quickly create custom fields per stage.
- Reporting and forecasting: Around a dozen predefined sales reports ship ready, and all of them are customisable.
- Freshworks 集成： It links tightly with other Freshworks products such as Freshdesk and Freshmarketer for marketing automation.
- Mobile and offline: 这 iOS and Android apps support offline access and call logging from the road.
我们的团队注意到了什么
Note: We have not logged extensive hands-on time with Freshsales CRM yet. Everything above comes from Freshworks documentation, the pricing page and public review platforms. G2 and Capterra reviewers give it an average of 4.5 out of 5, and they repeatedly describe the interface as intuitive and easy to learn. The same reviews flag cluttered navigation and slow loading times on larger customer data sets.
Freshsales CRM 的优点和缺点
✅ 优点
- Freddy AI 对潜在客户进行评分，预测交易风险，并提出最佳后续行动建议。
- Built-in phone, email, chat, and SMS inside one unified inbox
- 所有级别均提供 21 天免费试用，无需信用卡
- 24/5 human support on all plans via phone, chat, and email
- Strong value for small and medium sized businesses
❌缺点
- Cluttered navigation and slow loading times on bigger accounts
- 大约有 385 个集成，比 HubSpot 或 Salesforce 提供
- Native third-party connectors are limited outside Freshworks products
- 缺少 HubSpot 和 Salesforce 中的一些高级功能。
Nimble CRM是什么？
Nimble CRM is a relationship focused CRM built for 小型企业 teams and consultants.
It pulls social and business data into rich, unified contact records.
Nimble 可直接与 Microsoft 365 和 Google Workspace 集成。
That contact sync is two-way for Microsoft. Google Workspace contact sync runs one-way only.
The Nimble app is the reason people call it a smart CRM rather than a database.
It suits business professionals who live on personal outreach and social media prospecting.
Nimble CRM
One plan, every feature, 25,000 contacts. Best for consultants nurturing relationships across LinkedIn and email. 14-day free trial.
Nimble CRM 定价
Nimble keeps this simple. There is one tier and it carries every feature.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 付费计划 | 每用户每月 24.90 美元 | Small business teams and solo consultants |
Pricing verified September 2026.
免费试用： 14 days with instant access to the full feature set.
退款保证： No published refund window. Cancel before renewal date to avoid the next charge.
📌 笔记： The plan hosts up to 25,000 contact records. Every extra 10,000 contacts adds $10 per month. Group messaging is capped at 1,000 messages monthly.
⚠️ Pricing conflict flagged: Our research notes show $29.90 per month billed monthly and $24.90 billed annually. Our CSV records a single figure of $24.90 per user/month, and that is the number used across this page. If you pay monthly, expect a higher rate on the checkout site.
Nimble CRM 的主要优势
Here is where Nimble earns its keep:
- Unified contact management: Nimble automagically builds contact records from email, calendar and social media signals. No more siloed contacts across five tools.
- Contact insights and enrichment: Enrichment credits pull contact details for people at companies you visit online. It enriches contacts with social media insights you would otherwise hunt for manually.
- 敏捷的勘探者： The Nimble Prospector browser extension captures contact details from LinkedIn and any website. It adds them without manual data entry.
- Today page dashboard: One screen shows upcoming activities, deals and engagement opportunities. Communication history sits beside every contact.
- Group messages: Send personalised group messages with open and click tracking to any segment of all your contacts.
- 可视化流水线管理： Customisable Kanban sales pipelines handle repeatable people related processes and follow ups.
- 网页表单： An online form 建筑商 captures leads from your website straight into existing contact records.
我们的团队注意到了什么
Our writer created a Nimble account and spent several days importing contacts, running the Prospector and testing group messaging. Here is what stood out:
Nimble CRM 的优点和缺点
✅ 优点
- One plan with every feature included, no tier puzzle
- Clean, attractive interface that is genuinely quick to learn
- Contact search and communications history are standout strengths
- Deep Microsoft 365 and Google Workspace integration
功能对比
Ten categories, side by side. The summary table first, then the detail behind each row.
| 特征 | Freshsales CRM | Nimble CRM |
|---|---|---|
| 起价 | 每用户每月 9 美元 | 每用户每月 24.90 美元 |
| 免费试用 | ✅ 21天 | ✅ 14天 |
| 人工智能 助手 | ✅ Freddy AI | ✅ 人工智能电子邮件营销 |
| 内置电话和短信 | ✅ | ❌ |
| 社交媒体丰富化 | ❌ | ✅ |
| 销售流程 | ✅ | ✅ 群组消息 |
| 网页表单 | ✅ | ✅ |
| 原生集成 | ✅ Around 385 | ✅ Around 140 |
| Contact Limit | Plan dependent | 25,000 contacts |
| 最适合 | Sales teams closing at volume | Consultants nurturing relationships |
1. 联系人管理
Freshsales CRM： Contact management centralises customer information and keeps a complete history of every touchpoint. You get a 360-degree view with calls, emails and sales activities on a single timeline. Custom fields let you shape records around your business processes.
Nimble CRM： Nimble Contacts is the whole product, not a module. It unifies contacts 想象 from Gmail, Outlook, Twitter and LinkedIn into one record, then delivers valuable company detail alongside the person. Better relationship management comes from that context, not from more fields.
2. Deals and Pipeline Management
Freshsales CRM： Visual sales pipelines use Kanban boards to track deal progress and surface bottlenecks. Freddy AI layers lead scoring on top, ranking prospects by behaviour and profile so reps work the right deals first.
Nimble CRM： Customisable visual pipelines track deals through each stage, again on Kanban boards. There is no predictive scoring here. Pipeline management is manual, which suits smaller deal counts and longer relationship cycles.
3. Email Tracking and Outreach
Freshsales CRM： You can send personalised bulk emails and monitor activity on each one. Event tracking ties opens and clicks back to the contact record, so follow ups start from real signals.
Nimble CRM： Group messages go to any segment with open and click tracking built in. The Business Plan caps you at 1,000 messages per month, which is fine for consultants and tight for a marketing team.
⚠️ 警告： Nimble’s unified inbox has lost functionality as social platforms restricted API access. Do not buy it expecting full social listening.
4. Sales Sequences and Automation
Freshsales CRM： Sales sequences automate repetitive tasks so reps spend more time selling. One-click phone, sales lead tracking and event tracking all feed the same automation layer.
Nimble CRM： Automated email sequences and task automation cover the basics well. You can create tasks from templates and hand them to a team member automatically, though the rule builder is shallower than Freshsales.
5. Web Forms and Lead Capture
Freshsales CRM： Web forms push submissions straight into the CRM and trigger assignment rules. Collected customer data then powers personalised marketing campaigns through Freshmarketer.
Nimble CRM： The online form builder captures information from your website and maps it to contact records. It is straightforward rather than deep, which matches how small business teams actually work.
6. AI Agents and Activity Tracking
Freshsales CRM： Smart AI agents handle routine qualification and routing without a human in the loop. Reports and AI insights track team performance and forecast revenue across the whole business.
Nimble CRM： Agents and activities focus on what happens next rather than on prediction. Analytics highlight where prospecting is leaking, which helps customer retention more than raw forecasting does.
7. Freddy AI Co-Pilot vs Nimble Prospector
Freshsales CRM： The Freddy AI co-pilot sits beside the rep and drafts, summarises and recommends. It improves conversion rates by scoring leads on behaviour and profile before anyone picks up the phone.
Nimble CRM： Nimble Prospector works the other direction. Open a company website or a LinkedIn profile in your browser, and it surfaces contact insights plus sales intelligence you can save in one click.
💡 专业提示： These two tools solve opposite problems. Freddy AI tells you which lead to work. Nimble Prospector tells you who the person is. Neither replaces the other.
8. 集成和市场
Freshsales CRM： Around 385 integrations and add ons connect Google, Microsoft 365, Slack and Zoom. Integration with other Freshworks products is tight. Native third-party connectors outside that family are thinner than the marketplace count suggests.
Nimble CRM： Nimble connects with over 140 SaaS apps and social media platforms. Many others need Zapier or Pabbly in the middle, which adds a monthly cost most buyers forget to budget.
9. Support and Omnichannel
Freshsales CRM： Support runs 24/5 on every plan via phone, chat and email. Omnichannel communication covers email, phone, WhatsApp and Facebook Messenger, and Freshdesk OMNI extends that into service.
Nimble CRM： Workflow templates give teams a repeatable structure for onboarding and follow ups. Support is email-led with a strong help library, so expect to wait rather than call.
10. 定价与成本
Here is how the plans line up against each other.
| 计划级别 | Freshsales CRM | Nimble CRM |
|---|---|---|
| 入口 | 增长：9 美元/用户/月 | Paid Plan: $24.90 per user/month |
| 中 | 专业版：39 美元/用户/月 | 同一个计划 |
| 顶部 | 企业版：59 美元/用户/月 | 同一个计划 |
| 免费试用 | 21天 | 14天 |
Freshsales CRM： The Growth tier undercuts Nimble by roughly $16 per user each month. Reviewers on Capterra and G2 rate it 4.5 out of 5 and call it excellent value for small and medium sized businesses. The catch is that Freddy AI depth and reporting live on higher tiers.
Nimble CRM： One price, everything included, no upgrade path to argue about. Against the wider CRM market that figure sits on the cheaper end. Against Freshsales it does not, unless you would have needed the Pro tier anyway.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| 最低入门成本 | Freshsales CRM | $9 vs $24.90 per user |
| 内置通话和短信功能 | Freshsales CRM | Phone ships inside the CRM |
| 社交媒体潜在客户开发 | Nimble CRM | Prospector enriches contacts |
| Predictive lead scoring | Freshsales CRM | Freddy AI ranks every lead |
| Microsoft 365 workflows | Nimble CRM | 双向接触同步 |
| One simple invoice | Nimble CRM | Single plan, no tiers |
💰 您的预算
At five seats, Freshsales Growth costs $45 monthly against Nimble at $124.50. That gap only closes if you need the Pro tier.
🔌 您的技术栈
Already running Freshdesk or Freshmarketer? Freshsales is the obvious fit. Living in Microsoft 365 or Google Workspace instead? Nimble slots in with less friction.
📞 Your Sales Motion
High-volume outbound needs dialling, sequences and scoring, which points to Freshsales. Consultative selling built on referrals points to Nimble.
🎓您的经验水平
Nimble is easier on day one because there is less of it. Freshsales rewards teams willing to configure custom fields and automation properly.
🆓 免费试用和演示
Freshsales gives you 21 days, Nimble 14. Import real contacts on both rather than sample data, or the trial tells you nothing useful.
🛟 支持与安全
Freshsales offers 24/5 phone, chat and email on every tier. Nimble leans on email and documentation, so response times vary by day.
切换指南
Already committed to one? Here is what changes if you move.
🔄 Switching from Freshsales CRM to Nimble CRM?
✅ 你将获得：
- Social media insights attached to every contact automatically
- Two-way Microsoft 365 contact and calendar syncing
- A single flat price with no tier upgrades to manage
❌ 你会失去什么：
- Freddy AI lead scoring and deal risk prediction
- Built-in phone, chat and SMS in one unified inbox
- 24/5 phone support and the wider Freshworks marketplace
📋 如何切换：
- Export contacts, deals and notes from Freshsales as CSV
- Create a Nimble account and connect Microsoft 365 or Google Workspace first
- Import the CSV, map company name and custom fields, then rebuild pipelines
🔄 Switching from Nimble CRM to Freshsales CRM?
✅ 你将获得：
- Freddy AI scoring and next-best-action recommendations
- A lower entry price and roughly 385 integrations
- Phone, SMS and WhatsApp handled inside the platform
❌ 你会失去什么：
- Nimble Prospector and automatic contact enrichment
- The Today page dashboard and its engagement opportunities view
- Flat pricing, since features are split across three tiers
📋 如何切换：
- Export all your contacts and deal records from Nimble
- Start the 21-day Freshsales trial, no credit card required
- Import, connect your email, then configure scoring rules before rollout
我们的评测没有涵盖的内容
This comparison focused on small and medium sized businesses. We did not test enterprise deployments, custom API work or bulk seat licensing. Data residency and advanced security configuration were outside our scope, and neither vendor’s custom-quote process was reviewed. If you manage fifty or more seats, your priorities will differ from what we have described here.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | Freshsales CRM |
| 🚀 核心功能 | Freshsales CRM |
| 🤖 人工智能与自动化 | Freshsales CRM |
| 👥 联系人管理 | Nimble CRM |
| 👶 易用性 | Nimble CRM |
| 🔌 集成 | Freshsales CRM |
| 🛟 支持 | Freshsales CRM |
| 🏆 总冠军 | Freshsales CRM |
🏆 优胜者：FRESHSALES CRM
Freshsales CRM wins 5 of 7 categories.
最适合： Outbound sales teams, growing 小型企业, and companies already using other Freshworks products
These are not rival products pretending to be different. They are different products competing for the same budget line.
Freshsales CRM is a sales machine. Freddy AI, calling, sequences and forecasting all sit under one login for $9 per user to start.
Nimble CRM is a relationship system. It enriches contacts, remembers communication history, and helps solo operators stay in touch without a database habit.
Nimble is the better tool if your revenue comes from people who already know you. Its rating of 3.3 reflects narrower functionality, not poor execution.
For everyone else, Freshsales CRM does more for less. That is why it takes our pick.
Freshsales CRM 的更多比较
Here is how Freshsales CRM measures up against other CRM software buyers shortlist:
Freshsales CRM 的优势在于： Entry price at $9 per user, built-in telephony without a paid add on, and 24/5 support included on the cheapest tier
HubSpot 在以下方面胜出： A far larger app marketplace, deeper content and marketing tooling, and a free tier that scales past three users
Freshsales CRM 的优势在于： Cleaner onboarding for non-technical teams, Freddy AI included earlier in the range, and tighter linkage with Freshdesk and Freshmarketer
Zoho CRM 的优势在于： A wider suite of connected business apps, more granular customisation, and lower cost at high seat counts
Freshsales CRM 与 Pipedrive 的对比
Freshsales CRM 的优势在于： Native phone and SMS, AI lead scoring at no extra charge, and a longer 21-day trial period
Pipedrive 获胜： Faster interface with less clutter, a sharper deal-first layout, and simpler reporting for very small teams
Freshsales CRM 与 Salesforce 的比较
Freshsales CRM 的优势在于： Setup you can finish without a consultant, dramatically lower cost per seat, and support included rather than sold separately
Salesforce 的优势在于： Depth of customisation, the largest partner network in the category, and reporting built for complex org structures
Nimble CRM 的更多比较
Nimble faces a different set of rivals in the relationship management software market:
Nimble CRM 与 Nimble CRM 的比较 胶囊客户关系管理
Nimble CRM 赢得以下奖项： Automatic social enrichment, the Prospector browser tool, and every feature bundled into one price
Capsule CRM 的优势在于： A usable free tier, lighter learning curve, and cleaner project tracking alongside deals
Nimble CRM 与 Nimble CRM 的比较 基普
Nimble CRM 赢得以下奖项： Much lower monthly cost, faster setup with no onboarding fee, and stronger contact enrichment
Keap 获胜理由： Full marketing automation, native payments and invoicing, and far deeper campaign branching
Nimble CRM 赢得以下奖项： Simpler pricing, better inbox-side workflow, and richer contact records out of the box
Insightly 在以下方面胜出： Built-in project delivery, more reporting depth, and better handling of post-sale work
Nimble CRM 赢得以下奖项： Relationship context Monday simply does not gather, quicker time to value, and a lighter footprint for solo users
周一 CRM 胜出： Team collaboration across departments, flexible board customisation, and stronger task visibility for managers
常见问题解答
Freshsales是CRM系统吗？
Yes. Freshsales is the cloud-based customer relationship management software from Freshworks, launched in 2016 to help sales teams manage leads, deals and customer conversations.
Freshsales免费套餐允许的最大用户数量是多少？
Freshworks documentation lists a free plan for up to 3 users with most features included. Our CSV records paid tiers only, so verify on the website before you rely on it.
Nimble每月费用是多少？
Our CSV lists one paid plan at $24.90 per user/month. Research notes show $29.90 when billed monthly, so the billing cycle you pick changes the figure.
Nimble有哪些缺点？
Around 140 native connections means Zapier for the rest. The unified inbox lost reach after social API changes, and the Android app trails iOS in user ratings.
Which is the better CRM for a small team?
Freshsales CRM for outbound sales and calling. Nimble for consultants who win work through referrals and social media. Budget favours Freshsales at every seat count.
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