⚡ Quick Verdict:
- Precios: Ventas frescas CRM starts at $9/user/month vs SugarCRM at $59/user/month
- Ideal para: Freshsales CRM for small and medium sized businesses, SugarCRM for mid-to-large enterprises with complex needs
- Diferencia clave: Freshsales offers a free plan and 21-day free trial, while SugarCRM has no free plan and requires a ten user minimum
- Our pick: Freshsales CRM for most users — it delivers excellent value with Freddy AI, built-in phone, and a forever free plan for up to 3 users
Choosing between Freshsales CRM vs SugarCRM comes down to one pregunta.
Do you need an affordable crm built for sales teams, or a deeply customizable platform for complex businesses?
Both promise to manage customer relationship management at scale.
But they target very different customers and budgets.
This guide breaks down both crm software options to help you decide.
Descripción general
This comparison covers pricing, features, integrations, and support for both crm platforms.
We also break down who each tool works best for.
Our sources include published specs, documentation, and verified user reviews.
Nuestro escritor also spent hands-on time exploring SugarCRM directly.
By the end, you will know which crm fits your negocio.
¿Qué es Freshsales CRM?
Freshsales is an AI-powered crm software for sales teams.
It launched in 2016 as part of the Freshworks suite.
The platform manages sales activities, contacts, deals, and customer datos.
Freshworks claims over 67,000 customers worldwide use its products.
Freshsales centralizes customer information into a single platform.
Most businesses pick it for the price, ease of use, and Freddy Asistente de IA.
CRM de Freshsales
Freshsales is an affordable crm with built-in phone, email, and AI lead scoring. It scores 4.5/5 on Capterra and G2 from real customers. Start free with 3 users and no credit card required.
Precios de Freshsales CRM
Here is what Freshsales costs in 2026. Let us break down the crm prices.
| Plan | Precio | Mejor para |
|---|---|---|
| Crecimiento | $9/usuario/mes | Startups and tiny teams getting started |
| Pro | $39/usuario/mes | Equipos de ventas en crecimiento que necesitan automatización |
| Empresa | $59/usuario/mes | Grandes equipos con tecnología avanzada reportando necesidades |
Pricing verified April 2026.
Prueba gratuita: Yes — 21-day free trial across all paid plans, no credit card required to create a new account.
Garantía de devolución de dinero: Freshsales does not advertise a refund window beyond the free trial period. Cancel anytime to stop future billing.
📌 Nota: Freshsales also offers a free plan for up to 3 users with most core features included. Pricing has dropped over the years and is now 2 to 3 times lower than before, making it excellent value for pequeñas empresas.
⚠️ Advertencia: Some add ons and premium features cost extra. Workflow automation limits and AI insights vary by plan, so check feature lists carefully before signing up.
Principales ventajas de Freshsales CRM
Here is what makes Freshsales worth considering:
- Freddy IA Asistente: Freddy AI scores leads, predicts deal risks, and suggests next best actions. This helps sales reps focus on the right deals to close.
- Vista del cliente de 360 grados: Freshsales provides a complete history of every touchpoint with customers. You see all interactions across email, phone, chat, and SMS in one timeline.
- Gestión visual de tuberías: The platform uses Kanban-style boards to track deal progress. Drag and drop deals between stages to manage your pipeline visually.
- Herramientas de comunicación integradas: Freshsales includes phone, email, chat, and SMS in a unified bandeja de entrada. There is no need to buy separate tools for superar a.
- Automatización de ventas: The crm automates repetitive sales activities and follow-ups. Sales reps save hours every week and respond to leads faster.
- Aplicación móvil: The mobile app for iOS and Androide supports offline access and call logging. You can manage deals on the road without losing data.
- Integration with Freshworks: Freshsales integrates seamlessly with other freshworks products like Freshdesk and Freshmarketer. This creates a unified business hub.
What Our Team Noticed
Our writer signed up for Freshsales and explored the platform across several days. Here is what stood out from that hands-on time:
Note: We have not had extensive long-term hands-on time with Freshsales yet. The observations above are based on the published documentation, the public website, and verified user reviews from Capterra and G2.
Ventajas y desventajas de Freshsales CRM
✅ Ventajas
- Free plan for up to 3 users with most core features
- 21-day free trial on all paid plans, no credit card required
- Excellent value for small and medium sized businesses
- Freddy AI califica los clientes potenciales y predice automáticamente los riesgos de las transacciones.
❌ Contras
- Cluttered navigation and slow loading times reported by users
- Around 385 integrations, fewer than HubSpot or Fuerza de ventas
- Limited native connectors with third-party tools outside Freshworks
¿Qué es SugarCRM?
SugarCRM is a crm platform built for mid-to-large businesses.
It targets companies with sophisticated account management needs.
The product splits into three arms: Sugar Sell, Sugar Market, and Sugar Serve.
Sugar Sell handles salesforce automation and product performance.
Sugar Market covers marketing automation, social media, and SEO herramientas.
Sugar Serve adds smart routing, case tracking, and a unified support console.
SugarCRM is known for deep customization and industry-specific configuration.
SugarCRM
SugarCRM is a leading crm built for sales, marketing, and service teams. The platform supports over 30 languages and multiple currencies. It offers flexible deployment with cloud, private cloud, and on-premises options.
Precios de SugarCRM
Here is what SugarCRM costs per user per month in 2026.
| Plan | Precio | Mejor para |
|---|---|---|
| Estándar | $59/usuario/mes | Small businesses needing core features |
| Avanzado | $85/usuario/mes | Sales teams that need stronger forecasting |
| Primer ministro | $135/usuario/mes | Enterprise level plans with full support |
SugarCRM pricing verified April 2026.
Prueba gratuita: SugarCRM does not offer a free trial or free version on most plans. Demos can be requested through the company sales team.
Garantía de devolución de dinero: SugarCRM is billed annually and does not advertise a standard refund policy. Cancellation terms vary by contract.
📌 Nota: SugarCRM has a ten user minimum across all pricing tiers. Older Sugar Professional plans started lower per user, but current Standard and Advanced tiers are the active options for new customers and their employees. Sugar Market starts at $1,000 per month for 10,000 contacts, with extra contacts starting at $150 per month. Sugarcrm cost adds up quickly for small businesses.
⚠️ Advertencia: Sugarcrm pricing means you pay for at least ten users even if your team is smaller. There is no free plan and limited free trial access for most plans.
Principales ventajas de SugarCRM
Here is what makes SugarCRM stand apart:
- Personalización profunda: SugarCRM offers extensive no-code configuration through drag and drop workflows. You can customize sugarcrm to match specific business needs without coding.
- SugarPredict IA: The AI engine predicts lead conversion likelihood and suggests next best actions. It runs inside seller workflows for guided selling.
- Single Platform Suite: Sugar Sell, Sugar Market, and Sugar Serve cover sales, marketing and service from one system. Teams share the same customer data.
- Industry-Specific Tooling: SugarCRM provides industry tooling for manufacturing, wholesale distribution, and financial services. The platform fits relationship-driven B2B industries well.
- Despliegue flexible: Choose cloud, private cloud, or on-premises hosting. The open source crm heritage gives you control over where your data resides.
- Integración API: SugarCRM supports REST APIs and SOAP APIs. You can integrate with any existing tool or legacy system in your software development stack.
- Lower Total Cost vs Salesforce: SugarCRM implementation costs are roughly 42% lower than Salesforce. This leads to a 32% lower total cost of ownership overall.
What Our Team Noticed
Our writer explored SugarCRM directly and worked through its setup process. Here is what stood out from that hands-on time:
Ventajas y desventajas de SugarCRM
✅ Ventajas
- Highly customizable platform with drag and drop tools
- Full sales, marketing and service suite from one vendor
- Flexible deployment with cloud and on-premises options
- 32% lower total cost of ownership compared to Salesforce
❌ Contras
- Curva de aprendizaje pronunciada debido a su amplio conjunto de funciones.
- Ten user minimum and no free plan or free version
- Customer service features weaker than Zendesk competitors
Comparación de características
Ready for a deep look at Freshsales CRM vs SugarCRM features? We will explore the core capabilities that matter for sales, marketing, and service teams. This breakdown helps you match each platform to specific business needs.
| Característica | CRM de Freshsales | SugarCRM |
|---|---|---|
| Precio inicial | $9/usuario/mes | $59/usuario/mes |
| Plan gratuito | ✅ (3 usuarios) | ❌ |
| Prueba gratuita | ✅ 21 days | ❌ Solo demo |
| Puntuación de clientes potenciales mediante IA | ✅ Freddy IA | ✅ SugarPredict |
| Built-in Phone, Email, SMS | ✅ | ❌ |
| Automatización de marketing | Via Freshmarketer | ✅ Sugar Market |
| Automatización de servicios | Via Freshdesk | ✅ Sugar Serve |
| Implementación en las instalaciones del cliente | ❌ Cloud only | ✅ |
| Integración del calendario | ✅ Google, Outlook | ✅ |
| Aplicación móvil | ✅ iOS y Android | ✅ |
| Usuario mínimo | 1 usuario | 10 usuarios |
| Mejor para | Pequeñas y medianas empresas | Empresas medianas y grandes |
1. AI and Lead Scoring
CRM de Freshsales: Freddy AI scores leads based on behavior and profile data. It also predicts deal risks and suggests the next best action. Freddy AI improves conversion rates and helps sales reps respond to hot leads first.
SugarCRM: SugarPredict uses domain-specific AI to predict lead conversion likelihood. It surfaces upsell opportunities and high-potential leads inside seller workflows. The AI also includes generative AI and sentiment analysis features.
2. Contact and Customer Management
CRM de Freshsales: The platform offers a 360-degree view of all customer interactions. You see every email, call, chat, and SMS in one timeline. Freshsales centralizes contact data and gives a complete history of every touchpoint.
SugarCRM: SugarCRM provides 360-degree customer views by combining CRM and ERP data. The platform breaks down silos between sales, marketing, and support teams. It is particularly strong for companies with sophisticated account management requirements.
3. Email and Communication Tools
CRM de Freshsales: Freshsales includes built-in phone, email, chat, and SMS capabilities in a unified inbox. You can send personalized bulk emails and monitor opens and clicks. Omnichannel communication covers WhatsApp Business, Facebook Messenger, and LINE.
SugarCRM: SugarCRM relies on email integrations with Gmail and Outlook for outreach. Phone and SMS require third-party add ons or integrations. The focus is on managing customer experience across channels rather than dialing from inside the crm.
4. Sales Automation and Workflows
CRM de Freshsales: Sales sequences automate follow-ups and basic workflows. The crm handles repetitive tasks so sales reps spend more time selling. Automation rules trigger emails, tasks, and field updates without manual work.
SugarCRM: SugarCRM offers automated sales workflows with drag and drop workflows for advanced workflows. The platform supports custom workflows for unique industry processes. This makes SugarCRM strong for businesses with complex sales performance requirements.
5. Automatización del marketing
CRM de Freshsales: Freshsales connects tightly with Freshmarketer, the marketing automation tool from Freshworks. You can use collected data to enable personalized marketing campaigns. Web forms and event tracking capture leads directly into the crm.
SugarCRM: Sugar Market offers tools for social media management, SEO, and marketing automation. The platform handles full-funnel marketing inside the same vendor. This works well for businesses that want sales, marketing and service from a single system.
6. Customization and Configuration
CRM de Freshsales: Freshsales offers an intuitive interface that is easy to learn for users. You can customize fields, pipelines, and dashboards without coding. However, deep customization is more limited compared to SugarCRM or Salesforce.
SugarCRM: SugarCRM provides extensive no-code configuration through drag and drop tools. Users can create custom fields, layouts, and relationships without writing code. To customize sugarcrm core functionality like new business modules, coding knowledge is required.
7. Integrations and Marketplace
CRM de Freshsales: Freshsales offers around 385 integrations and apps in its marketplace. It connects with Google, Microsoft 365, Slack, and Zoom. The crm integrates seamlessly with other freshworks products but has limited native connectors with third-party tools.
SugarCRM: SugarCRM integrates with a wide range of systems both natively and through third-party add ons. The platform supports REST APIs and SOAP APIs for any custom integration. This flexibility makes SugarCRM strong for companies with legacy systems.
8. Informes y análisis
CRM de Freshsales: Freshsales provides around a dozen predefined sales reports that are fully customizable. AI insights from Freddy help track team performance and forecasting revenue. Visual sales pipelines show deal progress and identify bottlenecks at a glance.
SugarCRM: SugarCRM offers easy-to-use reports and strong forecasting features. Sugar Sell provides product performance analytics and product management features. The platform includes geo mapping and account-level insights for revenue planning.
9. Support and Online Support
CRM de Freshsales: Freshsales provides 24/5 support across all plans via phone, chat, and email. Even free plan users get basic support and access to documentation. Enhanced support is available on higher tiers without long wait times.
SugarCRM: SugarCRM offers a wide range of support options from online support to full 24/7 global response. Premium customers get faster service features and dedicated account help. Basic support comes with the Standard plan, while top tiers include enhanced support.
10. Deployment and Security
CRM de Freshsales: Freshsales runs as a cloud-only platform with browser access. The site is encrypted and verifying connection seguridad takes a few seconds when the site is loading. There is no on-premise option for businesses needing local data hosting.
SugarCRM: SugarCRM offers cloud, private cloud, and on-premises deployment options. The open source crm heritage lets businesses pick where data resides. This avoids vendor lock-in and meets strict data residency requirements.
⚠️ Advertencia: If your browser shows a verification successful waiting message or a ray id error during signup, refresh and try again. Both crm platforms run anti-bot checks to confirm the human is real and the site loads site properly.
Precios y costos
Compare los planes de precios uno al lado del otro.
| Nivel del plan | CRM de Freshsales | SugarCRM |
|---|---|---|
| Gratis | $0 (3 usuarios) | ❌ No hay plan gratuito |
| Entry / Standard | $9/usuario/mes | $59/usuario/mes |
| Nivel medio | $39/usuario/mes | $85/usuario/mes |
| Nivel superior | $59/usuario/mes | $135/usuario/mes |
| Usuario mínimo | 1 usuario | 10 usuarios |
CRM de Freshsales: At $9 per user per month, Freshsales is the more affordable crm. The free plan and 21-day free trial let you test the platform with zero risk. For a five-person team, you pay $45 a month versus $590 with SugarCRM.
SugarCRM: SugarCRM costs $59 per user per month at the entry tier. With the ten user minimum, the lowest spend is $590 per month or $7,080 per year. The price reflects the full sales, marketing and service suite plus deeper customization for specific business needs.
Diferentes escenarios
| Si lo necesita | Elegir | Por qué |
|---|---|---|
| Presupuesto ajustado | CRM de Freshsales | $9 vs $59 per user |
| Built-in phone and SMS | CRM de Freshsales | Bandeja de entrada unificada incluida |
| Deep customization | SugarCRM | Drag and drop workflows |
| Alojamiento en las instalaciones | SugarCRM | Cloud, private, on-prem |
| Plan gratuito para empezar | CRM de Freshsales | 3 users free forever |
| Manufacturing or B2B | SugarCRM | Industry-specific tools |
| Apto para principiantes | CRM de Freshsales | Curva de aprendizaje más sencilla |
💰 Tu presupuesto
Freshsales is far cheaper at $9 per user per month versus SugarCRM at $59. For a ten-person team, that gap means $90 versus $590 each month for the entry tiers.
🔌 Tu conjunto de tecnologías
Freshsales connects best with Google, Microsoft 365, Slack, Zoom, and other freshworks products. SugarCRM works better with legacy ERP systems and custom enterprise software through REST and SOAP APIs.
📝 Tu proceso de ventas
Freshsales fits simple, repeatable sales activities like SaaS or e-commerce outreach. SugarCRM suits complex deal cycles with multiple stakeholders and account management requirements.
🎓 Tu nivel de experiencia
Freshsales has an intuitive interface that beginners can learn in days. SugarCRM has a steep learning curve and most companies hire partners for setup.
Pruebas y demostraciones gratuitas 🆓
Freshsales offers a 21-day free trial and a free version for up to 3 users with no credit card required. SugarCRM does not offer a free trial on most plans, only sales-led demos.
🛟 Opciones de soporte
Freshsales gives 24/5 phone, chat, and email support across all plans. SugarCRM offers basic support on the Standard plan and online support, with enhanced support reserved for Premier customers.
Guía de cambio
¿Ya utilizas alguna de estas herramientas? Esto es lo que puedes esperar si cambias.
🔄 Switching from Freshsales to SugarCRM?
✅ Lo que obtendrás:
- Deeper customization with drag and drop workflows
- Full sales, marketing and service suite under one vendor
- On-premises deployment for sensitive data residency
❌ Lo que perderás:
- Built-in phone, email, chat, and SMS in a unified inbox
- Free plan and the 21-day free trial
- Lower pricing for small teams (no ten user minimum)
📋 Cómo cambiar:
- Export contacts, deals, and customer data from Freshsales as CSV
- Request a SugarCRM demo and choose between Standard, Advanced, or Premier
- Use the SugarCRM migration service to import data and configure pipelines
🔄 Switching from SugarCRM to Freshsales?
✅ Lo que obtendrás:
- Lower crm prices and a forever free plan for tiny teams
- Built-in phone and SMS without third-party add ons
- An intuitive interface with a faster onboarding time
❌ Lo que perderás:
- On-premise hosting and open source crm flexibility
- Native marketing and service automation under one suite
- Industry-specific tooling for manufacturing and distribution
📋 Cómo cambiar:
- Export your SugarCRM modules including contacts, accounts, and opportunities
- Sign up for the Freshsales 21-day free trial — no credit card required
- Use the Freshsales import wizard to map fields and load data
What Our Review Did Not Cover
This comparison focused on small to medium sized businesses and standard sales use cases. We did not test deep enterprise SSO setups or evaluate how either crm software handles 500-plus user deployments. Custom contracts, sugar enterprise add ons, and partner-led integrations were also outside this review. If you are running a Fortune 500 sales org or a tightly regulated industry, your priorities may differ from what we have covered here.
Veredicto final
| Categoría | Ganador |
|---|---|
| 💰 Precios | CRM de Freshsales |
| 🚀 Características principales | SugarCRM |
| 👶 Facilidad de uso | CRM de Freshsales |
| 🎯 AI & Lead Scoring | Atar |
| 🔌 Integraciones | SugarCRM |
| 📞 Built-in Communications | CRM de Freshsales |
| 🛠️ Customization | SugarCRM |
| 🆓 Free Trial & Free Plan | CRM de Freshsales |
| 🏆 Ganador absoluto | CRM de Freshsales |
🏆 GANADOR: FRESHSALES CRM
Freshsales CRM gana en 5 de las 8 categorías.
Ideal para: Small businesses, growing sales teams, and companies that want excellent value at a low entry price.
Freshsales CRM and SugarCRM solve different problems for different companies. Freshsales is built for small and medium sized businesses that need a fast, affordable crm with built-in communications. It delivers Freddy AI, sales automation, and a 360-degree customer view at a fraction of SugarCRM’s price.
SugarCRM is built for mid-to-large enterprises with complex sales, marketing and service workflows. The platform shines for manufacturing, wholesale, and B2B businesses that need deep customization. SugarCRM is excellent for those who can absorb the ten user minimum and the steeper learning curve.
If you need a crm that grows with you and ships value from day one, Freshsales is the safer pick. SugarCRM remains a strong choice when you need a leading crm with on-premise deployment and industry-specific configuration.
Comparativa de Freshsales CRM
Here is how Freshsales stacks up against other crm alternatives:
CRM de Freshsales frente a HubSpot
Freshsales gana en: Lower entry price, built-in phone in unified inbox, simpler setup for small teams
HubSpot triunfa en: Larger marketplace, deeper inbound marketing tools, free CRM with unlimited users
CRM de Freshsales frente a CRM de Zoho
Freshsales gana en: Cleaner interface, Freddy AI assistant, faster initial onboarding for new users
Zoho CRM gana en: Wider Zoho One product suite, more customization options, lower top-tier pricing
Freshsales CRM vs Pipedrive
Freshsales gana en: Built-in phone and SMS, free plan for 3 users, omnichannel messaging support
Pipedrive gana en: Pure pipeline focus, lighter feature set for solo sales reps, simpler pricing tiers
CRM de Freshsales frente a Salesforce
Freshsales gana en: Significantly lower pricing, faster setup, free version for tiny teams
Salesforce gana en: Massive AppExchange marketplace, deeper enterprise features, broader analytics tools
Más sobre SugarCRM en comparación
Here is how SugarCRM stacks up against other crm alternatives:
SugarCRM gana en: Deeper customization, on-premises deployment, stronger fit for B2B account management
HubSpot triunfa en: Free plan, easier learning curve, broader marketing automation library
SugarCRM gana en: 32% lower total cost of ownership, code-light drag and drop adjustments, flexible deployment
Salesforce gana en: Larger partner network, broader app marketplace, stronger global brand recognition
SugarCRM gana en: Full sales and marketing suite, deeper customization, ERP integration through Precision Selling
Zendesk gana en: Stronger customer service workflows, simpler ticketing, faster service team adoption
SugarCRM gana en: Industry-specific tooling, REST and SOAP API integration, mature account management modules
El CRM del lunes triunfa en: Lower entry price, simpler visual boards, faster onboarding for non-technical teams
Preguntas frecuentes
¿Freshsales es un CRM?
Yes, Freshsales is a cloud-based crm software designed for sales teams and businesses of all sizes. It is part of the Freshworks suite of business tools and helps companies manage customer interactions, leads, and deals.
¿Para qué se utiliza SugarCRM?
SugarCRM is used to manage sales, marketing, and service teams from a single platform. It supports B2B businesses with complex account management, deep customization, and industry-specific workflows for manufacturing and distribution.
¿Freshsales es gratis para siempre?
Freshsales offers a free plan that supports up to 3 users with most core features included. Paid plans start at $9 per user per month and include a 21-day free trial with no credit card required to create a new account.
Sugarcrm cost — how much does it really run per year?
Sugarcrm pricing starts at $59 per user per month with a ten user minimum, billed annually. That means a minimum spend of about $7,080 per year for the Standard plan. Sugar Market adds $1,000 per month for 10,000 contacts.
¿Cuál es el? el mejor software de CRM ¿Para pequeñas empresas?
For small businesses, Freshsales is the better pick because of the free plan, 21-day free trial, and $9 entry price. SugarCRM suits mid-to-large enterprises that need deep customization and a full sales, marketing and service suite.
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