⚡ 간단 평가:
- 가격: 프레쉬세일즈 CRM starts at $9/user/month vs SugarCRM at $59/user/month
- 다음과 같은 경우에 가장 적합합니다: Freshsales CRM for small and medium sized businesses, SugarCRM for mid-to-large enterprises with complex needs
- 주요 차이점: Freshsales offers a free plan and 21-day free trial, while SugarCRM has no free plan and requires a ten user minimum
- 저희가 선택한 제품: Freshsales CRM for most users — it delivers excellent value with Freddy AI, built-in phone, and a forever free plan for up to 3 users
Choosing between Freshsales CRM vs SugarCRM comes down to one 질문.
Do you need an affordable crm built for sales teams, or a deeply customizable platform for complex businesses?
Both promise to manage customer relationship management at scale.
But they target very different customers and budgets.
This guide breaks down both crm software options to help you decide.
개요
This comparison covers pricing, features, integrations, and support for both crm platforms.
또한 각 도구가 누구에게 가장 적합한지 분석해 보았습니다.
저희 자료 출처에는 공개된 사양서, 문서 및 검증된 사용자 리뷰가 포함됩니다.
우리의 작가 also spent hands-on time exploring SugarCRM directly.
By the end, you will know which crm fits your 사업.
Freshsales CRM이란 무엇인가요?
Freshsales is an AI-powered crm software for sales teams.
It launched in 2016 as part of the Freshworks suite.
The platform manages sales activities, contacts, deals, and customer 데이터.
Freshworks는 전 세계적으로 67,000명 이상의 고객이 자사 제품을 사용하고 있다고 주장합니다.
Freshsales centralizes customer information into a single platform.
Most businesses pick it for the price, ease of use, and Freddy AI 비서.
프레쉬세일즈 CRM
Freshsales is an affordable crm with built-in phone, email, and AI lead scoring. It scores 4.5/5 on Capterra and G2 from real customers. Start free with 3 users and no credit card required.
Freshsales CRM 가격
Here is what Freshsales costs in 2026. Let us break down the crm prices.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 성장 | 사용자당 월 9달러 | Startups and tiny teams getting started |
| 찬성 | 사용자당 월 39달러 | 성장하는 영업팀에 필요한 인력 오토메이션 |
| 기업 | 사용자당 월 59달러 | 고급 기술을 보유한 대규모 팀 보고 필요함 |
가격은 2026년 4월에 확정되었습니다.
무료 체험: Yes — 21-day free trial across all paid plans, no credit card required to create a new account.
환불 보장: Freshsales does not advertise a refund window beyond the free trial period. Cancel anytime to stop future billing.
📌 메모: Freshsales also offers a free plan for up to 3 users with most core features included. Pricing has dropped over the years and is now 2 to 3 times lower than before, making it excellent value for 소규모 사업체.
⚠️ 경고: Some add ons and premium features cost extra. Workflow automation limits and AI insights vary by plan, so check feature lists carefully before signing up.
Freshsales CRM의 주요 이점
Here is what makes Freshsales worth considering:
- 프레디 AI 어시스턴트: Freddy AI scores leads, predicts deal risks, and suggests next best actions. This helps sales reps focus on the right deals to close.
- 360도 고객 관점: Freshsales provides a complete history of every touchpoint with customers. You see all interactions across email, phone, chat, and SMS in one timeline.
- 시각적 파이프라인 관리: The platform uses Kanban-style boards to track deal progress. Drag and drop deals between stages to manage your pipeline visually.
- 내장형 커뮤니케이션 도구: Freshsales includes phone, email, chat, and SMS in a unified 받은 편지함. There is no need to buy separate tools for 쭉 내밀다.
- 영업 자동화: The crm automates repetitive sales activities and follow-ups. Sales reps save hours every week and respond to leads faster.
- 모바일 앱: The mobile app for iOS and 기계적 인조 인간 supports offline access and call logging. You can manage deals on the road without losing data.
- Integration with Freshworks: Freshsales integrates seamlessly with other freshworks products like Freshdesk and Freshmarketer. This creates a unified business hub.
우리 팀이 발견한 점
Our writer signed up for Freshsales and explored the platform across several days. Here is what stood out from that hands-on time:
Note: We have not had extensive long-term hands-on time with Freshsales yet. The observations above are based on the published documentation, the public website, and verified user reviews from Capterra and G2.
Freshsales CRM의 장점과 단점
✅ 장점
- Free plan for up to 3 users with most core features
- 21-day free trial on all paid plans, no credit card required
- Excellent value for small and medium sized businesses
- Freddy AI는 잠재 고객을 평가하고 거래 위험을 자동으로 예측합니다.
❌ 단점
- Cluttered navigation and slow loading times reported by users
- Around 385 integrations, fewer than HubSpot or 세일즈포스
- Freshworks 외부의 타사 도구와의 기본 연결 기능이 제한적입니다.
SugarCRM이란 무엇인가요?
SugarCRM is a crm platform built for mid-to-large businesses.
It targets companies with sophisticated account management needs.
The product splits into three arms: Sugar Sell, Sugar Market, and Sugar Serve.
Sugar Sell handles salesforce automation and product performance.
Sugar Market covers marketing automation, social media, and SEO 도구.
Sugar Serve adds smart routing, case tracking, and a unified support console.
SugarCRM is known for deep customization and industry-specific configuration.
슈가CRM
SugarCRM is a leading crm built for sales, marketing, and service teams. The platform supports over 30 languages and multiple currencies. It offers flexible deployment with cloud, private cloud, and on-premises options.
SugarCRM 가격 책정
Here is what SugarCRM costs per user per month in 2026.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 기준 | 사용자당 월 59달러 | Small businesses needing core features |
| 고급의 | 사용자당 월 85달러 | Sales teams that need stronger forecasting |
| 수상 | 사용자당 월 135달러 | Enterprise level plans with full support |
SugarCRM pricing verified April 2026.
무료 체험: SugarCRM does not offer a free trial or free version on most plans. Demos can be requested through the company sales team.
환불 보장: SugarCRM is billed annually and does not advertise a standard refund policy. Cancellation terms vary by contract.
📌 메모: SugarCRM has a ten user minimum across all pricing tiers. Older Sugar Professional plans started lower per user, but current Standard and Advanced tiers are the active options for new customers and their employees. Sugar Market starts at $1,000 per month for 10,000 contacts, with extra contacts starting at $150 per month. Sugarcrm cost adds up quickly for small businesses.
⚠️ 경고: Sugarcrm pricing means you pay for at least ten users even if your team is smaller. There is no free plan and limited free trial access for most plans.
SugarCRM의 주요 이점
Here is what makes SugarCRM stand apart:
- 심층 맞춤 설정: SugarCRM offers extensive no-code configuration through drag and drop workflows. You can customize sugarcrm to match specific business needs without coding.
- 슈가프레딕트 AI: The AI engine predicts lead conversion likelihood and suggests next best actions. It runs inside seller workflows for guided selling.
- Single Platform Suite: Sugar Sell, Sugar Market, and Sugar Serve cover sales, marketing and service from one system. Teams share the same customer data.
- Industry-Specific Tooling: SugarCRM provides industry tooling for manufacturing, wholesale distribution, and financial services. The platform fits relationship-driven B2B industries well.
- 유연한 배포: Choose cloud, private cloud, or on-premises hosting. The open source crm heritage gives you control over where your data resides.
- API 통합: SugarCRM supports REST APIs and SOAP APIs. You can integrate with any existing tool or legacy system in your software development stack.
- Lower Total Cost vs Salesforce: SugarCRM implementation costs are roughly 42% lower than Salesforce. This leads to a 32% lower total cost of ownership overall.
우리 팀이 발견한 점
Our writer explored SugarCRM directly and worked through its setup process. Here is what stood out from that hands-on time:
SugarCRM의 장점과 단점
✅ 장점
- Highly customizable platform with drag and drop tools
- Full sales, marketing and service suite from one vendor
- Flexible deployment with cloud and on-premises options
- 32% lower total cost of ownership compared to Salesforce
❌ 단점
- 다양한 기능으로 인해 학습 곡선이 가파르다
- Ten user minimum and no free plan or free version
- Customer service features weaker than 젠데스크 competitors
기능 비교
Ready for a deep look at Freshsales CRM vs SugarCRM features? We will explore the core capabilities that matter for sales, marketing, and service teams. This breakdown helps you match each platform to specific business needs.
| 특징 | 프레쉬세일즈 CRM | 슈가CRM |
|---|---|---|
| 시작 가격 | 사용자당 월 9달러 | 사용자당 월 59달러 |
| 무료 플랜 | ✅ (3명 사용자) | ❌ |
| 무료 체험 | ✅ 21일 | ❌ 데모 전용 |
| AI 리드 스코어링 | ✅ 프레디 AI | ✅ 슈가프레딕트 |
| Built-in Phone, Email, SMS | ✅ | ❌ |
| 마케팅 자동화 | Via Freshmarketer | ✅ 설탕 시장 |
| 서비스 자동화 | Via Freshdesk | ✅ 설탕 제공 |
| 온프레미스 배포 | ❌ Cloud only | ✅ |
| 캘린더 연동 | ✅ Google, Outlook | ✅ |
| 모바일 앱 | ✅ iOS & 안드로이드 | ✅ |
| Loading... | 1 사용자 | 10명의 사용자 |
| 가장 적합한 대상 | 중소기업 | 중대형 기업 |
1. AI and Lead Scoring
프레쉬세일즈 CRM: Freddy AI scores leads based on behavior and profile data. It also predicts deal risks and suggests the next best action. Freddy AI improves conversion rates and helps sales reps respond to hot leads first.
슈가CRM: SugarPredict uses domain-specific AI to predict lead conversion likelihood. It surfaces upsell opportunities and high-potential leads inside seller workflows. The AI also includes generative AI and sentiment analysis features.
2. Contact and Customer Management
프레쉬세일즈 CRM: The platform offers a 360-degree view of all customer interactions. You see every email, call, chat, and SMS in one timeline. Freshsales centralizes contact data and gives a complete history of every touchpoint.
슈가CRM: SugarCRM provides 360-degree customer views by combining CRM and ERP data. The platform breaks down silos between sales, marketing, and support teams. It is particularly strong for companies with sophisticated account management requirements.
3. Email and Communication Tools
프레쉬세일즈 CRM: Freshsales includes built-in phone, email, chat, and SMS capabilities in a unified inbox. You can send personalized bulk emails and monitor opens and clicks. Omnichannel communication covers WhatsApp Business, Facebook Messenger, and LINE.
슈가CRM: SugarCRM relies on email integrations with Gmail and Outlook for outreach. Phone and SMS require third-party add ons or integrations. The focus is on managing customer experience across channels rather than dialing from inside the crm.
4. Sales Automation and Workflows
프레쉬세일즈 CRM: Sales sequences automate follow-ups and basic workflows. The crm handles repetitive tasks so sales reps spend more time selling. Automation rules trigger emails, tasks, and field updates without manual work.
슈가CRM: SugarCRM offers automated sales workflows with drag and drop workflows for advanced workflows. The platform supports custom workflows for unique industry processes. This makes SugarCRM strong for businesses with complex sales performance requirements.
5. 마케팅 자동화
프레쉬세일즈 CRM: Freshsales connects tightly with Freshmarketer, the marketing automation tool from Freshworks. You can use collected data to enable personalized marketing campaigns. Web forms and event tracking capture leads directly into the crm.
슈가CRM: Sugar Market offers tools for social media management, SEO, and marketing automation. The platform handles full-funnel marketing inside the same vendor. This works well for businesses that want sales, marketing and service from a single system.
6. Customization and Configuration
프레쉬세일즈 CRM: Freshsales offers an intuitive interface that is easy to learn for users. You can customize fields, pipelines, and dashboards without coding. However, deep customization is more limited compared to SugarCRM or Salesforce.
슈가CRM: SugarCRM provides extensive no-code configuration through drag and drop tools. Users can create custom fields, layouts, and relationships without writing code. To customize sugarcrm core functionality like new business modules, coding knowledge is required.
7. Integrations and Marketplace
프레쉬세일즈 CRM: Freshsales offers around 385 integrations and apps in its marketplace. It connects with Google, Microsoft 365, Slack, and Zoom. The crm integrates seamlessly with other freshworks products but has limited native connectors with third-party tools.
슈가CRM: SugarCRM integrates with a wide range of systems both natively and through third-party add ons. The platform supports REST APIs and SOAP APIs for any custom integration. This flexibility makes SugarCRM strong for companies with legacy systems.
8. 보고 및 분석
프레쉬세일즈 CRM: Freshsales provides around a dozen predefined sales reports that are fully customizable. AI insights from Freddy help track team performance and forecasting revenue. Visual sales pipelines show deal progress and identify bottlenecks at a glance.
슈가CRM: SugarCRM offers easy-to-use reports and strong forecasting features. Sugar Sell provides product performance analytics and product management features. The platform includes geo mapping and account-level insights for revenue planning.
9. Support and Online Support
프레쉬세일즈 CRM: Freshsales provides 24/5 support across all plans via phone, chat, and email. Even free plan users get basic support and access to documentation. Enhanced support is available on higher tiers without long wait times.
슈가CRM: SugarCRM offers a wide range of support options from online support to full 24/7 global response. Premium customers get faster service features and dedicated account help. Basic support comes with the Standard plan, while top tiers include enhanced support.
10. Deployment and Security
프레쉬세일즈 CRM: Freshsales runs as a cloud-only platform with browser access. The site is encrypted and verifying connection 보안 takes a few seconds when the site is loading. There is no on-premise option for businesses needing local data hosting.
슈가CRM: SugarCRM offers cloud, private cloud, and on-premises deployment options. The open source crm heritage lets businesses pick where data resides. This avoids vendor lock-in and meets strict data residency requirements.
⚠️ 경고: If your browser shows a verification successful waiting message or a ray id error during signup, refresh and try again. Both crm platforms run anti-bot checks to confirm the human is real and the site loads site properly.
가격 및 비용
각 요금제를 나란히 비교해 보겠습니다.
| 플랜 등급 | 프레쉬세일즈 CRM | 슈가CRM |
|---|---|---|
| 무료 | 0달러 (사용자 3명) | ❌ 무료 플랜 없음 |
| 입문/표준 | 사용자당 월 9달러 | 사용자당 월 59달러 |
| 중급 | 사용자당 월 39달러 | 사용자당 월 85달러 |
| 최상위 | 사용자당 월 59달러 | 사용자당 월 135달러 |
| Loading... | 1 사용자 | 10명의 사용자 |
프레쉬세일즈 CRM: At $9 per user per month, Freshsales is the more affordable crm. The free plan and 21-day free trial let you test the platform with zero risk. For a five-person team, you pay $45 a month versus $590 with SugarCRM.
슈가CRM: SugarCRM costs $59 per user per month at the entry tier. With the ten user minimum, the lowest spend is $590 per month or $7,080 per year. The price reflects the full sales, marketing and service suite plus deeper customization for specific business needs.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| 빠듯한 예산 | 프레쉬세일즈 CRM | $9 vs $59 per user |
| Built-in phone and SMS | 프레쉬세일즈 CRM | 통합 받은 편지함 포함 |
| Deep customization | 슈가CRM | Drag and drop workflows |
| 온프레미스 호스팅 | 슈가CRM | Cloud, private, on-prem |
| 무료 플랜으로 시작하세요 | 프레쉬세일즈 CRM | 3 users free forever |
| Manufacturing or B2B | 슈가CRM | Industry-specific tools |
| 초보자에게 적합 | 프레쉬세일즈 CRM | 더 쉬운 학습 곡선 |
💰 예산
Freshsales is far cheaper at $9 per user per month versus SugarCRM at $59. For a ten-person team, that gap means $90 versus $590 each month for the entry tiers.
🔌 사용 중인 기술 스택
Freshsales connects best with Google, Microsoft 365, Slack, Zoom, and other freshworks products. SugarCRM works better with legacy ERP systems and custom enterprise software through REST and SOAP APIs.
📝 귀사의 영업 프로세스
Freshsales fits simple, repeatable sales activities like SaaS or e-commerce outreach. SugarCRM suits complex deal cycles with multiple stakeholders and account management requirements.
🎓 귀하의 경험 수준
Freshsales has an intuitive interface that beginners can learn in days. SugarCRM has a steep learning curve and most companies hire partners for setup.
🆓 무료 체험 및 데모
Freshsales offers a 21-day free trial and a free version for up to 3 users with no credit card required. SugarCRM does not offer a free trial on most plans, only sales-led demos.
🛟 지원 옵션
Freshsales gives 24/5 phone, chat, and email support across all plans. SugarCRM offers basic support on the Standard plan and online support, with enhanced support reserved for Premier customers.
전환 가이드
이미 이러한 도구 중 하나를 사용하고 계신가요? 전환 시 기대할 수 있는 사항은 다음과 같습니다.
🔄 Switching from Freshsales to SugarCRM?
✅ 얻게 될 이점:
- Deeper customization with drag and drop workflows
- Full sales, marketing and service suite under one vendor
- On-premises deployment for sensitive data residency
❌ 잃게 될 것:
- Built-in phone, email, chat, and SMS in a unified inbox
- Free plan and the 21-day free trial
- Lower pricing for small teams (no ten user minimum)
📋 전환 방법:
- Export contacts, deals, and customer data from Freshsales as CSV
- Request a SugarCRM demo and choose between Standard, Advanced, or Premier
- Use the SugarCRM migration service to import data and configure pipelines
🔄 Switching from SugarCRM to Freshsales?
✅ 얻게 될 이점:
- Lower crm prices and a forever free plan for tiny teams
- Built-in phone and SMS without third-party add ons
- An intuitive interface with a faster onboarding time
❌ 잃게 될 것:
- On-premise hosting and open source crm flexibility
- Native marketing and service automation under one suite
- Industry-specific tooling for manufacturing and distribution
📋 전환 방법:
- Export your SugarCRM modules including contacts, accounts, and opportunities
- Sign up for the Freshsales 21-day free trial — no credit card required
- Use the Freshsales import wizard to map fields and load data
What Our Review Did Not Cover
This comparison focused on small to medium sized businesses and standard sales use cases. We did not test deep enterprise SSO setups or evaluate how either crm software handles 500-plus user deployments. Custom contracts, sugar enterprise add ons, and partner-led integrations were also outside this review. If you are running a Fortune 500 sales org or a tightly regulated industry, your priorities may differ from what we have covered here.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 프레쉬세일즈 CRM |
| 🚀 핵심 기능 | 슈가CRM |
| 👶 사용 편의성 | 프레쉬세일즈 CRM |
| 🎯 AI & Lead Scoring | 묶다 |
| 🔌 통합 | 슈가CRM |
| 📞 Built-in Communications | 프레쉬세일즈 CRM |
| 🛠️ Customization | 슈가CRM |
| 🆓 Free Trial & Free Plan | 프레쉬세일즈 CRM |
| 🏆 종합 우승 | 프레쉬세일즈 CRM |
🏆 우승: FRESHSALES CRM
Freshsales CRM이 8개 부문 중 5개 부문에서 수상했습니다.
다음과 같은 경우에 가장 적합합니다: Small businesses, growing sales teams, and companies that want excellent value at a low entry price.
Freshsales CRM and SugarCRM solve different problems for different companies. Freshsales is built for small and medium sized businesses that need a fast, affordable crm with built-in communications. It delivers Freddy AI, sales automation, and a 360-degree customer view at a fraction of SugarCRM’s price.
SugarCRM is built for mid-to-large enterprises with complex sales, marketing and service workflows. The platform shines for manufacturing, wholesale, and B2B businesses that need deep customization. SugarCRM is excellent for those who can absorb the ten user minimum and the steeper learning curve.
If you need a crm that grows with you and ships value from day one, Freshsales is the safer pick. SugarCRM remains a strong choice when you need a leading crm with on-premise deployment and industry-specific configuration.
Freshsales CRM 비교 (더 보기)
Here is how Freshsales stacks up against other crm alternatives:
Freshsales가 다음 부문에서 승리했습니다: Lower entry price, built-in phone in unified inbox, simpler setup for small teams
HubSpot이 다음 분야에서 우위를 차지했습니다: Larger marketplace, deeper inbound marketing tools, free CRM with unlimited users
Freshsales가 다음 부문에서 승리했습니다: Cleaner interface, Freddy AI assistant, faster initial onboarding for new users
Zoho CRM이 다음 항목에서 우위를 차지했습니다: Wider Zoho One product suite, more customization options, lower top-tier pricing
Freshsales CRM vs 파이프드라이브
Freshsales가 다음 부문에서 승리했습니다: Built-in phone and SMS, free plan for 3 users, omnichannel messaging support
Pipedrive는 다음 항목에서 승리했습니다: Pure pipeline focus, lighter feature set for solo sales reps, simpler pricing tiers
Freshsales가 다음 부문에서 승리했습니다: Significantly lower pricing, faster setup, free version for tiny teams
Salesforce가 다음 분야에서 우위를 점했습니다: Massive AppExchange marketplace, deeper enterprise features, broader analytics tools
SugarCRM 비교
Here is how SugarCRM stacks up against other crm alternatives:
SugarCRM이 다음 분야에서 승리했습니다: Deeper customization, on-premises deployment, stronger fit for B2B account management
HubSpot이 다음 분야에서 우위를 차지했습니다: Free plan, easier learning curve, broader marketing automation library
SugarCRM이 다음 분야에서 승리했습니다: 32% lower total cost of ownership, code-light drag and drop adjustments, flexible deployment
Salesforce가 다음 분야에서 우위를 점했습니다: Larger partner network, broader app marketplace, stronger global brand recognition
SugarCRM이 다음 분야에서 승리했습니다: Full sales and marketing suite, deeper customization, ERP integration through Precision Selling
Zendesk가 다음 분야에서 우위를 차지했습니다: Stronger customer service workflows, simpler ticketing, faster service team adoption
SugarCRM이 다음 분야에서 승리했습니다: Industry-specific tooling, REST and SOAP API integration, mature account management modules
월요일 CRM 주요 성과: Lower entry price, simpler visual boards, faster onboarding for non-technical teams
자주 묻는 질문
Freshsales는 CRM인가요?
Yes, Freshsales is a cloud-based crm software designed for sales teams and businesses of all sizes. It is part of the Freshworks suite of business tools and helps companies manage customer interactions, leads, and deals.
SugarCRM은 무엇에 사용되나요?
SugarCRM is used to manage sales, marketing, and service teams from a single platform. It supports B2B businesses with complex account management, deep customization, and industry-specific workflows for manufacturing and distribution.
Freshales는 평생 무료인가요?
Freshsales offers a free plan that supports up to 3 users with most core features included. Paid plans start at $9 per user per month and include a 21-day free trial with no credit card required to create a new account.
Sugarcrm cost — how much does it really run per year?
Sugarcrm pricing starts at $59 per user per month with a ten user minimum, billed annually. That means a minimum spend of about $7,080 per year for the Standard plan. Sugar Market adds $1,000 per month for 10,000 contacts.
그것은 최고의 CRM 소프트웨어 소규모 사업체를 위한 것인가요?
For small businesses, Freshsales is the better pick because of the free plan, 21-day free trial, and $9 entry price. SugarCRM suits mid-to-large enterprises that need deep customization and a full sales, marketing and service suite.
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