Freshworks dispone di un CRM?

Yes, Freshsales is the CRM product within the Freshworks suite. It launched in 2016 and integrates with other Freshworks tools like Freshdesk and Freshmarketer.

Freshworks è un buon CRM?

Freshsales scores 4.5/5 on Capterra and G2 from real users. It is rated as excellent value for small and medium-sized businesses, especially for teams that want built-in phone and SMS in a unified inbox.

Qual è il numero massimo di utenti consentiti nel piano gratuito di FreshSales?

The free plan supports up to 3 users with access to most core features.

Is Freshsales easy-to-use?

Yes, Freshsales has an intuitive interface that is easy to learn and implement for users. Most teams onboard in days rather than weeks.

Where is Freshsales based?

Freshsales is part of Freshworks, which is headquartered in San Mateo, California, with major offices in Chennai, India.

Freshworks è un concorrente di Salesforce?

Yes, Freshworks competes with Salesforce in the CRM market. Freshsales is significantly cheaper and easier to set up but has a smaller integration marketplace.

SugarCRM è ancora open source?

SugarCRM has open source crm heritage but its current commercial editions are proprietary. The open source community edition was discontinued, though the platform retains code-light customization capabilities.

Quali aziende utilizzano SugarCRM?

SugarCRM is used by mid-to-large companies in manufacturing, wholesale distribution, financial services, and other relationship-driven B2B industries.

Chi ha acquistato SugarCRM?

SugarCRM was acquired by Accel-KKR, a private equity firm, in 2018.

Lo zucchero è un buon CRM?

SugarCRM is a strong CRM platform for mid-to-large businesses needing deep customization. It has a steep learning curve but offers a 32% lower total cost of ownership than Salesforce.

Chi è l'amministratore delegato di SugarCRM?

David Roberts is the CEO of SugarCRM.

SugarCRM è un sistema privato o pubblico?

SugarCRM is a private company owned by Accel-KKR.

SugarCRM è facile da usare?

SugarCRM has a steep learning curve due to its extensive feature set. Many users hire SugarCRM partners for deployment and configuration to avoid the complexity.

Quanto costa in genere un CRM?

CRM software typically costs $9 to $135 per user per month. Freshsales starts at $9 per user per month, while SugarCRM starts at $59 per user per month with a ten user minimum.

Quali sono gli svantaggi di SugarCRM?

SugarCRM has a steep learning curve, requires a ten user minimum, and offers no free plan or free trial on most plans. Customer service features are weaker than competitors like Zendesk.

Quali sono i vantaggi di SugarCRM?

SugarCRM offers 360-degree customer views, deep no-code customization, flexible deployment, REST and SOAP API integration, and a 32% lower total cost of ownership compared to Salesforce.

Freshsales CRM vs SugarCRM — Don’t Buy Until You Read This

da Fahim Joharder | Last updated May 2, 2026

Vincitore

4.0

La più ampia libreria di integrazione nativa
Implementazione più rapida: operativi in poche ore, non in giorni.
Piano gratuito per 3 utenti
385+ Integrations Available
Built-in Phone, Email, SMS
Best Value for SMBs
Piani a pagamento a partire da 9 $/utente/mese

PROVA ORA

Secondo classificato

3.1

Deep Customization Engine
Sales, Marketing, Service Suite
SugarPredict AI Engine
Built for Mid-Large Businesses
REST and SOAP API Support
Cloud and On-Premise Deploy
Piani a pagamento a partire da 59 $/utente/mese

PROVA ORA

⚡ Verdetto rapido:

Prezzi: Freshsales CRM starts at $9/user/month vs SugarCRM at $59/user/month
Ideale per: Freshsales CRM for small and medium sized businesses, SugarCRM for mid-to-large enterprises with complex needs
Differenza fondamentale: Freshsales offers a free plan and 21-day free trial, while SugarCRM has no free plan and requires a ten user minimum
La nostra scelta: Freshsales CRM for most users — it delivers excellent value with Freddy AI, built-in phone, and a forever free plan for up to 3 users

Choosing between Freshsales CRM vs SugarCRM comes down to one domanda.

Do you need an affordable crm built for sales teams, or a deeply customizable platform for complex businesses?

Both promise to manage customer relationship management at scale.

But they target very different customers and budgets.

This guide breaks down both crm software options to help you decide.

Panoramica

This comparison covers pricing, features, integrations, and support for both crm platforms.

Analizziamo inoltre per chi ciascuno strumento è più indicato.

Le nostre fonti includono specifiche pubblicate, documentazione e recensioni verificate degli utenti.

Nostro scrittore also spent hands-on time exploring SugarCRM directly.

By the end, you will know which crm fits your Attività commerciale.

Che cos'è Freshsales CRM?

Freshsales is an AI-powered crm software for sales teams.

It launched in 2016 as part of the Freshworks suite.

The platform manages sales activities, contacts, deals, and customer dati.

Freshworks claims over 67,000 customers worldwide use its products.

Freshsales centralizes customer information into a single platform.

Most businesses pick it for the price, ease of use, and Freddy Assistente AI.

Recensione di Freshsales Freshworks CRM: è ancora valido?

CRM Freshsales

Freshsales is an affordable crm with built-in phone, email, and AI lead scoring. It scores 4.5/5 on Capterra and G2 from real customers. Start free with 3 users and no credit card required.

Piano di vetro

LEGGI LA RECENSIONE COMPLETA →

TUTORIAL SULLE VENDITE FRESCHE →

Prezzi del CRM Freshsales

Here is what Freshsales costs in 2026. Let us break down the crm prices.

Piano	Prezzo	Ideale per
Crescita	$9/utente/mese	Startups and tiny teams getting started
Professionista	$ 39/utente/mese	Esporta i tuoi dati Zoho Social automazione
Impresa	$ 59/utente/mese	Grandi squadre con competenze avanzate segnalazione esigenze

Prezzi verificati nell'aprile 2026.

Prova gratuita: Yes — 21-day free trial across all paid plans, no credit card required to create a new account.

Garanzia di rimborso: Freshsales does not advertise a refund window beyond the free trial period. Cancel anytime to stop future billing.

📌 Nota: Freshsales also offers a free plan for up to 3 users with most core features included. Pricing has dropped over the years and is now 2 to 3 times lower than before, making it excellent value for piccole imprese.

⚠️ Avvertimento: Some add ons and premium features cost extra. Workflow automation limits and AI insights vary by plan, so check feature lists carefully before signing up.

Principali vantaggi del CRM Freshsales

Here is what makes Freshsales worth considering:

Freddy AI Assistente: Freddy AI scores leads, predicts deal risks, and suggests next best actions. This helps sales reps focus on the right deals to close.
Visione del cliente a 360 gradi: Freshsales provides a complete history of every touchpoint with customers. You see all interactions across email, phone, chat, and SMS in one timeline.
Gestione visiva della pipeline: The platform uses Kanban-style boards to track deal progress. Drag and drop deals between stages to manage your pipeline visually.
Strumenti di comunicazione integrati: Freshsales includes phone, email, chat, and SMS in a unified posta in arrivo. There is no need to buy separate tools for sensibilizzazione.
Automazione delle vendite: The crm automates repetitive sales activities and follow-ups. Sales reps save hours every week and respond to leads faster.
Applicazione mobile: The mobile app for iOS and Android supports offline access and call logging. You can manage deals on the road without losing data.
Integration with Freshworks: Freshsales integrates seamlessly with other freshworks products like Freshdesk and Freshmarketer. This creates a unified business hub.

Cosa ha notato il nostro team

Our writer signed up for Freshsales and explored the platform across several days. Here is what stood out from that hands-on time:

Note: We have not had extensive long-term hands-on time with Freshsales yet. The observations above are based on the published documentation, the public website, and verified user reviews from Capterra and G2.

Vantaggi e svantaggi di Freshsales CRM

✅ Pro

Free plan for up to 3 users with most core features
21-day free trial on all paid plans, no credit card required
Excellent value for small and medium sized businesses
Piano gratuito (fino a 3 utenti)

❌ Contro

Cluttered navigation and slow loading times reported by users
Around 385 integrations, fewer than HubSpot or Forza vendita
Limited native connectors with third-party tools outside Freshworks

Che cos'è SugarCRM?

SugarCRM is a crm platform built for mid-to-large businesses.

It targets companies with sophisticated account management needs.

The product splits into three arms: Sugar Sell, Sugar Market, and Sugar Serve.

Sugar Sell handles salesforce automation and product performance.

Sugar Market covers marketing automation, social media, and SEO utensili.

Sugar Serve adds smart routing, case tracking, and a unified support console.

SugarCRM is known for deep customization and industry-specific configuration.

SugarCRM

SugarCRM is a leading crm built for sales, marketing, and service teams. The platform supports over 30 languages and multiple currencies. It offers flexible deployment with cloud, private cloud, and on-premises options.

PROVA SUBITO SUGARCRM →

LEGGI LA RECENSIONE COMPLETA →

TUTORIAL SU GURARCRM →

Prezzi di SugarCRM

Here is what SugarCRM costs per user per month in 2026.

Piano	Prezzo	Ideale per
Standard	$ 59/utente/mese	Small businesses needing core features
Avanzato	$85/utente/mese	Sales teams that need stronger forecasting
Premier	$ 135/utente/mese	Enterprise level plans with full support

SugarCRM pricing verified April 2026.

Prova gratuita: SugarCRM does not offer a free trial or free version on most plans. Demos can be requested through the company sales team.

Garanzia di rimborso: SugarCRM is billed annually and does not advertise a standard refund policy. Cancellation terms vary by contract.

📌 Nota: SugarCRM has a ten user minimum across all pricing tiers. Older Sugar Professional plans started lower per user, but current Standard and Advanced tiers are the active options for new customers and their employees. Sugar Market starts at $1,000 per month for 10,000 contacts, with extra contacts starting at $150 per month. Sugarcrm cost adds up quickly for small businesses.

⚠️ Avvertimento: Sugarcrm pricing means you pay for at least ten users even if your team is smaller. There is no free plan and limited free trial access for most plans.

Prova subito SugarCRM

Principali vantaggi di SugarCRM

Here is what makes SugarCRM stand apart:

Personalizzazione approfondita: SugarCRM offers extensive no-code configuration through drag and drop workflows. You can customize sugarcrm to match specific business needs without coding.
La valutazione predittiva dei lead e i suggerimenti sulle azioni successive più appropriate aiutano i venditori a concentrarsi prima sulle opportunità di maggior valore. The AI engine predicts lead conversion likelihood and suggests next best actions. It runs inside seller workflows for guided selling.
Single Platform Suite: Sugar Sell, Sugar Market, and Sugar Serve cover sales, marketing and service from one system. Teams share the same customer data.
Industry-Specific Tooling: SugarCRM provides industry tooling for manufacturing, wholesale distribution, and financial services. The platform fits relationship-driven B2B industries well.
Implementazione flessibile: Choose cloud, private cloud, or on-premises hosting. The open source crm heritage gives you control over where your data resides.
Integrazione API: SugarCRM supports REST APIs and SOAP APIs. You can integrate with any existing tool or legacy system in your software development stack.
Lower Total Cost vs Salesforce: SugarCRM implementation costs are roughly 42% lower than Salesforce. This leads to a 32% lower total cost of ownership overall.

Prova subito SugarCRM