⚡ 簡単な評価:
- 価格: フレッシュセール CRM starts at $9 per user per month. SugarCRM starts at $59 per user per month.
- 最適な用途: Freshsales suits small and medium sized businesses. SugarCRM suits manufacturing and distribution companies.
- 主な違い： Freddy AI scores leads inside a single platform. SugarCRM sells sales, marketing and service as separate products.
- 私たちのおすすめ： フレッシュセール CRM for most teams. It costs less and has no ten user minimum.
The cheaper CRM here is not the weaker one.
Freshsales CRM costs $9 per user per month to start.
SugarCRM asks for $59 per user per month, with a ten user minimum.
That gap changes who each tool is really built for.
One is a fast CRM platform for growing sales teams.
The other is a deeply customizable system for complex B2B businesses.
概要
This Freshsales CRM vs SugarCRM comparison covers pricing, core features, and ease of use.
Our sources include published specs, vendor documentation, and G2 and Capterra review データ.
私たちの 作家 also spent hands-on time inside SugarCRM directly.
Notes on Freshsales come from documentation and public review platforms.
By the end, you will know which CRM software fits your 仕事.
Freshsales CRM とは何ですか?
Freshsales CRMは、Freshworksが提供するクラウドベースの顧客関係管理ツールです。
It launched in 2016 as the second major product from the company.
The platform keeps contacts, deals, and sales activities in one place.
Freddy AI scores leads, predicts deal risk, and suggests the next best action.
Most buyers pick it for speed of setup and price.
Here is a closer look at how it works day to day.
🏆 受賞：Freshsales CRM
Freddy AI ranks your leads while you work. Phone, email, chat, and SMS sit in one 受信トレイ. Every plan includes a 21-day free trial.
Freshsales CRM の価格設定
Three paid tiers, all priced per user per month.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 成長 | 1ユーザーあたり月額9ドル | Small teams tracking their first pipeline |
| プロ | 1ユーザーあたり月額39ドル | Growing sales teams that need オートメーション |
| 企業 | 1ユーザーあたり月額59ドル | Larger teams needing 監査 logs and controls |
Pricing verified September 2026.
無料トライアル: 21 days on every tier, with no credit card required to create a new account.
返金保証: Freshworks bills monthly or annually. Prices drop when billed annually, and monthly plans can be cancelled at renewal.
📌 注記： There is no user minimum. One rep can start on Growth for $9 per month, which is why so many 中小企業 land here first.
⚠️ Pricing conflict: Some sources list a free plan for up to 3 users, an $11 entry tier, and a $71 Enterprise tier. Our CSV records Growth at $9, Pro at $39, and Enterprise at $59. We use the CSV figures throughout. Check the pricing page before you buy, since a free version may not appear on every regional site.
Freshsales CRMの主なメリット
Here is what you get for the money:
- Freddy AI scoring: Freddy AI ranks leads by behaviour and profile. It also flags deals that look likely to stall.
- One inbox for everything: Phone, email, chat, and SMS live inside the CRM. WhatsApp Business, Facebook Messenger, and LINE connect too.
- ビジュアルパイプライン： Kanban boards show deal progress and where things get stuck. Drag a card to move a deal forward.
- Full customer data timeline: Every touchpoint sits on one record. That 360-degree view feeds personalized marketing campaigns.
- 報告 that ships ready: Around a dozen predefined sales reports come built in. Each one is customizable for forecasting revenue.
- Works with the Freshworks suite: It links tightly to other Freshworks products such as Freshdesk and Freshmarketer. Google, Microsoft 365, Slack, and Zoom connect as well.
- Support on every plan: 24/5 support by phone, chat, and email is included at all tiers, not just enterprise level plans.
私たちのチームが気づいたこと
Note: We have not had extended hands-on time with Freshsales CRM yet. Everything above comes from published documentation and user reviews. Capterra and G2 reviewers rate it around 4.5 out of 5, and the most repeated complaint is slow page loading rather than missing features.
Freshsales CRMのメリットとデメリット
✅ メリット
- Growth plan starts at $9 per user per month with no user minimum
- Freddy AIは、見込み客を評価し、取引リスクを予測し、次に取るべき最適な行動を提案します。
- Phone, email, chat, and SMS are built into a unified inbox
- クレジットカード不要で、すべてのプランで21日間の無料トライアルをご利用いただけます。
- Mobile app for iOS and Android supports offline access and call logging
❌ デメリット
- Navigation feels cluttered and pages can load slowly
- Around 385 integrations is fewer than older rivals offer
- Deeper functionality trails HubSpot and セールスフォース
SugarCRM とは何ですか?
SugarCRM is a CRM platform for sales, marketing and service teams.
It splits into three products: Sugar Sell, Sugar Market, and Sugar Serve.
Sugar Sell handles sales force automation, product management, and reporting.
Sugar Market covers marketing automation, ソーシャルメディア, and SEO tools.
Sugar Serve adds smart case routing and a unified support console.
Its open source CRM heritage means you choose where your data lives.
The 2026 ピッチ is “Precision Selling”, which joins CRM and ERP data for guided selling.
シュガーCRM
Built for B2B manufacturing, wholesale, and distribution. Shape it to specific business needs without code. Note the ten user minimum before you budget.
SugarCRMの価格
Three tiers, each billed annually and priced per user.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 標準 | 1ユーザーあたり月額59ドル | Core features and basic workflows |
| 高度な | 1ユーザーあたり月額85ドル | Advanced workflows and forecasting |
| プレミア | 1ユーザーあたり月額135ドル | Enhanced support and complex account teams |
Pricing verified September 2026.
無料トライアル: No free plan and no free trial on most tiers. You book a demo instead.
返金保証: None published. Contracts run annually, so total SugarCRM cost is committed up front.
📌 注記： There is a ten user minimum across all tiers. Ten users on Standard is $590 per month before any add ons, so the real entry cost is far above the sticker price.
⚠️ Pricing conflict: Other sources list a Sugar Professional tier at $52 per user and a Sugar Enterprise tier at $65 per user, plus Sugar Market at $1,000 per month for 10,000 contacts. Our CSV records Standard, Advanced, and Premier at $59, $85, and $135. We use the CSV figures in every table here. Confirm current CRM prices with sales before signing.
SugarCRMの主なメリット
Where the higher price actually goes:
- Customization without code: Drag and drop workflows, custom fields, and layouts are configured in the browser. Deeper module work still needs a developer.
- SugarPredict: Domain-specific AI predicts conversion likelihood and surfaces the next best action inside the seller’s workflow.
- Industry fit: Built around manufacturing, wholesale, and distribution. Account teams with layered relationships get the most value.
- Deployment choice: On-premises, private cloud, or public cloud. That flexibility matters for regulated companies.
- グローバル展開： Over 30 languages and multiple currencies are supported for businesses expanding abroad.
- Open integration: REST APIs and SOAP APIs connect legacy systems that newer tools cannot reach.
- Lower cost than Salesforce: Sugar puts setup cost roughly 42% below Salesforce, and total cost of ownership around 32% lower.
私たちのチームが気づいたこと
Our writer created a new account with SugarCRM and spent several days working through setup, records, and reporting. Here is what stood out from that hands-on time:
SugarCRMのメリットとデメリット
✅ メリット
- Drag and drop workflows let you configure most changes without code
- Sugar Sell, Sugar Market, and Sugar Serve cover sales, marketing and service
- Over 30 languages and multiple currencies for international teams
- On-premises, private cloud, or public cloud hosting options
- REST APIs and SOAP APIs connect legacy business systems
❌ デメリット
- Ten user minimum on every tier, with no free plan or free trial
- Steep learning curve caused by the size of the feature set
- Customer service tools trail ゼンデスク and Salesforce Service Cloud
機能比較
Ten areas decide this matchup. Here is the short version before we dig in.
| 特徴 | フレッシュセールス CRM | シュガーCRM |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額9ドル | 1ユーザーあたり月額59ドル |
| 無料トライアル | ✅ 21日間 | ❌ |
| ユーザー最小値 | ❌ なし | ✅ Ten users |
| 内蔵AI | ✅ フレディAI | ✅ 砂糖予測 |
| マーケティングオートメーション | ✅ Freshmarketer経由 | ✅ 砂糖市場 |
| サービス自動化 | ✅ Via Freshdesk | ✅ 砂糖をまぶす |
| モバイルアプリ | ✅ iOS and Android | ✅ iOS and Android |
| On-Premises Hosting | ❌ | ✅ |
| 統合 | Around 385 | Connectors plus REST and SOAP APIs |
| 最適な用途 | 中小企業 | B2B manufacturing and distribution |
1. AIによるリードスコアリング
フレッシュセールス CRM: Freddy AI scores every lead using behaviour and profile data. It flags deals at risk and recommends the next best action to close them. Freshworks credits this scoring with better conversion rates.
シュガーCRM: SugarPredict uses domain-specific AI to predict conversion likelihood. It sits inside the seller workflow rather than in a separate screen. Generative AI and sentiment analysis round out the set.
2. Contact and Customer Data
フレッシュセールス CRM: Every contact record carries a full timeline of interactions. That 360-degree view keeps customer data in one place instead of scattered inboxes.
シュガーCRM: Sugar gives a 360-degree view across sales, marketing, and support, which is the point of breaking down department silos. Records can be extended with custom fields for a specific business process.
3. Email Tracking and Communication
フレッシュセールス CRM: Phone, email, chat, and SMS run through a unified inbox. You can send personalized bulk emails and track opens and clicks. WhatsApp Business, Facebook Messenger, and LINE plug into the same view.
シュガーCRM: Email and campaign handling sits mainly in Sugar Market, which is licensed separately. Sales reps in Sugar Sell get email tracking, but the richer marketing tools need the extra product.
⚠️ 警告： Sugar Market is priced as its own line item. Budget for it if you want marketing automation, or the quote you signed will not match what your marketing team expects.
4. Sales Sequences and Automation
フレッシュセールス CRM: Sequences handle repetitive sales activities so reps spend more time selling. Setup is quick because the automation ビルダー uses plain triggers and actions.
シュガーCRM: Custom workflows go further than most rivals allow. You can model approval chains and multi-stage handoffs that match how your company actually sells.
5. Web Forms and Landing Pages
フレッシュセールス CRM: Web forms capture leads straight into the CRM with event tracking attached. Nobody has to copy form entries by hand.
シュガーCRM: Landing pages and forms live in Sugar Market, alongside social posting and SEO tools. Campaign pages can be published without a developer.
6. AI Agents and Service Automation
フレッシュセールス CRM: Smart AI agents answer routine questions and hand the rest to a human. Service features come through Freshdesk, which shares the same customer record.
シュガーCRM: Sugar Serve gives service teams smart routing, case tracking, and one console. Reviewers still rate it below Zendesk for pure support work.
7. Customization and Deployment
フレッシュセールス CRM: The FreddyAI co-pilot and field editor cover everyday changes. Deployment is cloud only, so there is no on-premises option to weigh up.
シュガーCRM: You pick on-premises, private cloud, or public cloud. Custom fields, layouts, and relationships need no code, though new business modules do require software development skills.
8. 統合とマーケットプレイス
フレッシュセールス CRM: Around 385 apps sit in the marketplace, including Google, Microsoft 365, Slack, and Zoom. Calendar integration with Google and Outlook is native. The catch is that it works best with other Freshworks products and thinner elsewhere.
シュガーCRM: Native connectors, partner add ons, and open APIs cover both new and legacy systems. ERP integration is a headline feature of the Precision Selling approach.
9. Reporting and Support
フレッシュセールス CRM: About a dozen predefined reports track sales performance and revenue forecasts, and each is customizable. Support runs 24/5 by phone, chat, and email on every plan.
シュガーCRM: Dashboards track product performance and pipeline health across the whole account. Support tiers run from online support at the entry level to 24/7 global response for Premier, and Sugar outranks Salesforce on customer experience scores.
10. 価格設定とコスト
Side by side, the entry gap is wide.
| ティア | フレッシュセールス CRM | シュガーCRM |
|---|---|---|
| エントリ | 成長 — 月額9ドル/ユーザー | スタンダードプラン — 月額59ドル/ユーザー |
| 中 | プロ版 — 月額39ドル/ユーザー | 上級プラン — 月額85ドル/ユーザー |
| トップ | エンタープライズ版 — 月額59ドル/ユーザー | プレミアプラン — 135ドル/ユーザー/月 |
| Minimum seats | 1 | 10 |
| Cost for 10 seats (entry) | 月額90ドル | $590/month |
フレッシュセールス CRM: The top Enterprise tier costs the same as SugarCRM’s cheapest plan. Reviewers repeatedly call it excellent value, and it is the more affordable CRM by a wide margin.
シュガーCRM: The price buys depth, hosting choice, and ERP-grade integration. Neither vendor offers unlimited users on a flat fee, so headcount drives your bill in both cases.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| 限られた予算 | フレッシュセールス CRM | $9 vs $59 per seat |
| Fewer than ten seats | フレッシュセールス CRM | Sugar has a ten user minimum |
| On-premises hosting | シュガーCRM | Cloud or self-hosted |
| ERP-linked selling | シュガーCRM | Precision Selling and open APIs |
| To try before buying | フレッシュセールス CRM | 21-day free trial |
| 初心者向けのセットアップ | フレッシュセールス CRM | 学習曲線が短い |
💰 あなたの予算
Ten seats cost $90 a month on Growth and $590 a month on Standard. That difference funds a junior hire.
🔌 あなたの技術スタック
If you already run Freshdesk or Freshmarketer, Freshsales slots in with no work. If you run an old ERP, Sugar’s APIs matter more.
📝 販売プロセス
Short cycles with many leads suit Freshsales pipelines. Long B2B cycles with account teams and approval chains suit Sugar.
🎓 あなたの経験レベル
Freshsales is easier to learn for teams without an admin. Many Sugar buyers hire a partner to configure the system.
🆓 無料トライアルとデモ
Freshsales gives you 21 days to test with real data. Sugar runs a guided demo instead, so plan a longer evaluation.
🛟 サポートオプション
Freshsales includes 24/5 support at every tier. Sugar starts with basic support and reserves 24/7 response for its top plan.
切り替えガイド
Already on one of them? Here is what changes.
🔄 Switching from Freshsales CRM to SugarCRM?
✅ 得られるもの：
- On-premises or private cloud hosting for your data
- Deeper module customization for unusual workflows
- ERP integration through REST and SOAP APIs
❌ 失うもの：
- The $9 entry price and single-seat flexibility
- Freddy AI and the unified phone, chat, and SMS inbox
- Same-suite links to other Freshworks products
📋切り替え方法：
- Freshsalesから連絡先、取引、メモをCSV形式でエクスポートする
- Book a Sugar demo and scope your ten seats
- Use Sugar’s migration service to map fields and import
🔄 Switching from SugarCRM to Freshsales CRM?
✅ 得られるもの：
- A far lower bill and no ten user minimum
- Freddy AI scoring and built-in calling on day one
- Faster onboarding for reps who are not CRM admins
❌ 失うもの：
- Self-hosted deployment and full data location control
- Custom modules built for niche industry processes
- Sugar Market’s campaign and SEO tooling
📋切り替え方法：
- Export your Sugar modules and attachments before renewal date
- Create a new account on the 21-day Freshsales trial
- Import records, rebuild pipelines, then rebuild workflows last
私たちのレビューで取り上げられなかったこと
This comparison looked at sales use for small and mid-size teams. We did not test SugarCRM on-premises installs, custom module builds, or Sugar Market at scale. Freshsales was assessed from documentation and public reviews rather than long-term daily use. If you have 200 employees or run a regulated business, get a scoped demo before you commit.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | フレッシュセールス CRM |
| 🚀 主な機能 | ネクタイ |
| 🤖 内蔵AI | フレッシュセールス CRM |
| 🛠️ カスタマイズ | シュガーCRM |
| 👶 使いやすさ | フレッシュセールス CRM |
| 🔌 連携機能 | シュガーCRM |
| 🛟 サポートアクセス | フレッシュセールス CRM |
| 🏆総合優勝 | フレッシュセールス CRM |
🏆 受賞者：FRESHSALES CRM
Freshsales CRM wins 4 of 7 categories.
最適な用途: Small businesses, growing sales teams, and Freshworks users
These two products chase different buyers. Freshsales CRM is a fast, cheap way to run a pipeline with AI help built in.
SugarCRM is a configurable system for B2B companies with complex accounts and a real admin behind it.
Sugar earns its place if you need self-hosting or ERP-linked selling. For everyone else, the ten user minimum and the $59 floor decide it.
Freshsales CRMの比較
Other CRM alternatives worth a look before you decide:
Freshsalesが勝利した点： Much cheaper paid entry, built-in calling and SMS, AI scoring included at lower tiers
HubSpotが優れている点： A genuinely free starter tier, far larger app marketplace, stronger content marketing tooling
Freshsalesが勝利した点： Cleaner onboarding, telephony inside the record, 24/5 support on every plan
Zohoが勝利した点： Wider product range at the price, more granular reporting, deeper territory management
Freshsalesが勝利した点： Native phone and SMS, AI deal-risk alerts, tie-in with Freshdesk for support
パイプドライブ 勝利したタイトル： Simpler daily interface, faster page loading, more focused deal-stage discipline
Freshsalesが勝利した点： Lower total cost, setup without a consultant, fewer admin hours to keep running
Salesforceが優れている点： Enterprise scale, the largest partner network, depth of forecasting and territory tools
SugarCRMの比較
How Sugar stacks up against the tools buyers shortlist beside it:
SugarCRMが優れている点： Roughly 42% lower setup cost, hosting choice including self-hosted, higher customer experience scores
Salesforceが優れている点： App exchange size, hiring pool of certified admins, mature AI and analytics layer
SugarCRMが優れている点： Industry-specific configuration, legacy system connectivity, deeper account hierarchy modelling
HubSpotが優れている点： No seat minimum, quicker time to first campaign, friendlier learning curve for new users
SugarCRMが優れている点： Full sales pipeline alongside cases, predictive scoring on accounts, one record across departments
Zendeskが優れている点： Ticket handling depth, agent workspace polish, faster help-centre setup
SugarCRMが優れている点： Serious ERP integration, on-premises option, account management for long B2B cycles
月曜日のCRMの勝利点： Visual board simplicity, lower entry price, faster rollout without a partner
よくある質問
FreshSalesはCRMですか？
Yes. Freshsales is the customer relationship management product from Freshworks. It manages contacts, deals, pipelines, and sales activities in one place.
FreshSalesの無料プランで許可されている最大ユーザー数は何人ですか？
Freshworks documentation has listed a free tier capped at three users. Our CSV shows Growth at $9 per seat as the entry point, so confirm availability first.
SugarCRMは何に使われるのですか？
It runs sales, marketing and service for B2B companies. Manufacturing, wholesale, and distribution firms use it most, usually where account relationships are long and complex.
SugarCRMは使いやすいですか？
Not at first. The feature set is large and the learning curve is steep. Many buyers hire a partner to handle configuration before rollout.
CRMの費用は通常いくらくらいですか？
These two span $9 to $135 per user per month. Seat minimums, add ons, and separate marketing products often matter more than the headline rate.
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