⚡ 간단 평가:
- 가격: 프레쉬세일즈 CRM starts at $9 per user per month. SugarCRM starts at $59 per user per month.
- 다음과 같은 경우에 가장 적합합니다: Freshsales suits small and medium sized businesses. SugarCRM suits manufacturing and distribution companies.
- 주요 차이점: Freddy AI scores leads inside a single platform. SugarCRM sells sales, marketing and service as separate products.
- 저희가 선택한 제품: 프레쉬세일즈 CRM for most teams. It costs less and has no ten user minimum.
The cheaper CRM here is not the weaker one.
Freshsales CRM costs $9 per user per month to start.
SugarCRM asks for $59 per user per month, with a ten user minimum.
That gap changes who each tool is really built for.
One is a fast CRM platform for growing sales teams.
The other is a deeply customizable system for complex B2B businesses.
개요
This Freshsales CRM vs SugarCRM comparison covers pricing, core features, and ease of use.
Our sources include published specs, vendor documentation, and G2 and Capterra review 데이터.
우리의 작가 also spent hands-on time inside SugarCRM directly.
Notes on Freshsales come from documentation and public review platforms.
By the end, you will know which CRM software fits your 사업.
Freshsales CRM이란 무엇인가요?
Freshsales CRM은 Freshworks에서 개발한 클라우드 기반 고객 관계 관리 도구입니다.
It launched in 2016 as the second major product from the company.
The platform keeps contacts, deals, and sales activities in one place.
Freddy AI scores leads, predicts deal risk, and suggests the next best action.
Most buyers pick it for speed of setup and price.
Here is a closer look at how it works day to day.
🏆 우승: Freshsales CRM
Freddy AI ranks your leads while you work. Phone, email, chat, and SMS sit in one 받은 편지함. Every plan includes a 21-day free trial.
Freshsales CRM 가격
Three paid tiers, all priced per user per month.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 성장 | 사용자당 월 9달러 | Small teams tracking their first pipeline |
| 찬성 | 사용자당 월 39달러 | Growing sales teams that need 오토메이션 |
| 기업 | 사용자당 월 59달러 | Larger teams needing 심사 logs and controls |
Pricing verified September 2026.
무료 체험: 21 days on every tier, with no credit card required to create a new account.
환불 보장: Freshworks bills monthly or annually. Prices drop when billed annually, and monthly plans can be cancelled at renewal.
📌 메모: There is no user minimum. One rep can start on Growth for $9 per month, which is why so many 소규모 사업체 land here first.
⚠️ Pricing conflict: Some sources list a free plan for up to 3 users, an $11 entry tier, and a $71 Enterprise tier. Our CSV records Growth at $9, Pro at $39, and Enterprise at $59. We use the CSV figures throughout. Check the pricing page before you buy, since a free version may not appear on every regional site.
Freshsales CRM의 주요 이점
Here is what you get for the money:
- Freddy AI scoring: Freddy AI ranks leads by behaviour and profile. It also flags deals that look likely to stall.
- One inbox for everything: Phone, email, chat, and SMS live inside the CRM. WhatsApp Business, Facebook Messenger, and LINE connect too.
- 시각적 파이프라인: Kanban boards show deal progress and where things get stuck. Drag a card to move a deal forward.
- Full customer data timeline: Every touchpoint sits on one record. That 360-degree view feeds personalized marketing campaigns.
- 보고 that ships ready: Around a dozen predefined sales reports come built in. Each one is customizable for forecasting revenue.
- Works with the Freshworks suite: It links tightly to other Freshworks products such as Freshdesk and Freshmarketer. Google, Microsoft 365, Slack, and Zoom connect as well.
- Support on every plan: 24/5 support by phone, chat, and email is included at all tiers, not just enterprise level plans.
우리 팀이 발견한 점
Note: We have not had extended hands-on time with Freshsales CRM yet. Everything above comes from published documentation and user reviews. Capterra and G2 reviewers rate it around 4.5 out of 5, and the most repeated complaint is slow page loading rather than missing features.
Freshsales CRM의 장점과 단점
✅ 장점
- Growth plan starts at $9 per user per month with no user minimum
- 프레디 AI는 잠재 고객을 평가하고, 거래 위험을 예측하며, 최적의 다음 조치를 제안합니다.
- Phone, email, chat, and SMS are built into a unified inbox
- 모든 요금제에 대해 신용 카드 정보 없이 21일 무료 체험 가능
- Mobile app for iOS and Android supports offline access and call logging
❌ 단점
- Navigation feels cluttered and pages can load slowly
- Around 385 integrations is fewer than older rivals offer
- Deeper functionality trails HubSpot and 세일즈포스
SugarCRM이란 무엇인가요?
SugarCRM is a CRM platform for sales, marketing and service teams.
It splits into three products: Sugar Sell, Sugar Market, and Sugar Serve.
Sugar Sell handles sales force automation, product management, and reporting.
Sugar Market covers marketing automation, 소셜 미디어, and SEO tools.
Sugar Serve adds smart case routing and a unified support console.
Its open source CRM heritage means you choose where your data lives.
The 2026 정점 is “Precision Selling”, which joins CRM and ERP data for guided selling.
슈가CRM
Built for B2B manufacturing, wholesale, and distribution. Shape it to specific business needs without code. Note the ten user minimum before you budget.
SugarCRM 가격 책정
Three tiers, each billed annually and priced per user.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 기준 | 사용자당 월 59달러 | Core features and basic workflows |
| 고급의 | 사용자당 월 85달러 | Advanced workflows and forecasting |
| 수상 | 사용자당 월 135달러 | Enhanced support and complex account teams |
Pricing verified September 2026.
무료 체험: No free plan and no free trial on most tiers. You book a demo instead.
환불 보장: None published. Contracts run annually, so total SugarCRM cost is committed up front.
📌 메모: There is a ten user minimum across all tiers. Ten users on Standard is $590 per month before any add ons, so the real entry cost is far above the sticker price.
⚠️ Pricing conflict: Other sources list a Sugar Professional tier at $52 per user and a Sugar Enterprise tier at $65 per user, plus Sugar Market at $1,000 per month for 10,000 contacts. Our CSV records Standard, Advanced, and Premier at $59, $85, and $135. We use the CSV figures in every table here. Confirm current CRM prices with sales before signing.
SugarCRM의 주요 이점
Where the higher price actually goes:
- Customization without code: Drag and drop workflows, custom fields, and layouts are configured in the browser. Deeper module work still needs a developer.
- SugarPredict: Domain-specific AI predicts conversion likelihood and surfaces the next best action inside the seller’s workflow.
- Industry fit: Built around manufacturing, wholesale, and distribution. Account teams with layered relationships get the most value.
- Deployment choice: On-premises, private cloud, or public cloud. That flexibility matters for regulated companies.
- 글로벌 진출: Over 30 languages and multiple currencies are supported for businesses expanding abroad.
- Open integration: REST APIs and SOAP APIs connect legacy systems that newer tools cannot reach.
- Lower cost than Salesforce: Sugar puts setup cost roughly 42% below Salesforce, and total cost of ownership around 32% lower.
우리 팀이 발견한 점
Our writer created a new account with SugarCRM and spent several days working through setup, records, and reporting. Here is what stood out from that hands-on time:
SugarCRM의 장점과 단점
✅ 장점
- Drag and drop workflows let you configure most changes without code
- Sugar Sell, Sugar Market, and Sugar Serve cover sales, marketing and service
- Over 30 languages and multiple currencies for international teams
- On-premises, private cloud, or public cloud hosting options
- REST APIs and SOAP APIs connect legacy business systems
❌ 단점
- Ten user minimum on every tier, with no free plan or free trial
- Steep learning curve caused by the size of the feature set
- Customer service tools trail 젠데스크 and Salesforce Service Cloud
기능 비교
Ten areas decide this matchup. Here is the short version before we dig in.
| 특징 | 프레쉬세일즈 CRM | 슈가CRM |
|---|---|---|
| 시작 가격 | 사용자당 월 9달러 | 사용자당 월 59달러 |
| 무료 체험 | ✅ 21일 | ❌ |
| Loading... | ❌ 없음 | ✅ Ten users |
| 내장 AI | ✅ 프레디 AI | ✅ 슈가프레딕트 |
| 마케팅 자동화 | ✅ 프레시마케터를 통해 | ✅ 설탕 시장 |
| 서비스 자동화 | ✅ Via Freshdesk | ✅ 설탕 제공 |
| 모바일 앱 | ✅ iOS and Android | ✅ iOS and Android |
| On-Premises Hosting | ❌ | ✅ |
| 통합 | Around 385 | Connectors plus REST and SOAP APIs |
| 가장 적합한 대상 | 중소기업 | B2B manufacturing and distribution |
1. AI 리드 스코어링
프레쉬세일즈 CRM: Freddy AI scores every lead using behaviour and profile data. It flags deals at risk and recommends the next best action to close them. Freshworks credits this scoring with better conversion rates.
슈가CRM: SugarPredict uses domain-specific AI to predict conversion likelihood. It sits inside the seller workflow rather than in a separate screen. Generative AI and sentiment analysis round out the set.
2. Contact and Customer Data
프레쉬세일즈 CRM: Every contact record carries a full timeline of interactions. That 360-degree view keeps customer data in one place instead of scattered inboxes.
슈가CRM: Sugar gives a 360-degree view across sales, marketing, and support, which is the point of breaking down department silos. Records can be extended with custom fields for a specific business process.
3. Email Tracking and Communication
프레쉬세일즈 CRM: Phone, email, chat, and SMS run through a unified inbox. You can send personalized bulk emails and track opens and clicks. WhatsApp Business, Facebook Messenger, and LINE plug into the same view.
슈가CRM: Email and campaign handling sits mainly in Sugar Market, which is licensed separately. Sales reps in Sugar Sell get email tracking, but the richer marketing tools need the extra product.
⚠️ 경고: Sugar Market is priced as its own line item. Budget for it if you want marketing automation, or the quote you signed will not match what your marketing team expects.
4. Sales Sequences and Automation
프레쉬세일즈 CRM: Sequences handle repetitive sales activities so reps spend more time selling. Setup is quick because the automation 건축업자 uses plain triggers and actions.
슈가CRM: Custom workflows go further than most rivals allow. You can model approval chains and multi-stage handoffs that match how your company actually sells.
5. Web Forms and Landing Pages
프레쉬세일즈 CRM: Web forms capture leads straight into the CRM with event tracking attached. Nobody has to copy form entries by hand.
슈가CRM: Landing pages and forms live in Sugar Market, alongside social posting and SEO tools. Campaign pages can be published without a developer.
6. AI Agents and Service Automation
프레쉬세일즈 CRM: Smart AI agents answer routine questions and hand the rest to a human. Service features come through Freshdesk, which shares the same customer record.
슈가CRM: Sugar Serve gives service teams smart routing, case tracking, and one console. Reviewers still rate it below Zendesk for pure support work.
7. Customization and Deployment
프레쉬세일즈 CRM: The FreddyAI co-pilot and field editor cover everyday changes. Deployment is cloud only, so there is no on-premises option to weigh up.
슈가CRM: You pick on-premises, private cloud, or public cloud. Custom fields, layouts, and relationships need no code, though new business modules do require software development skills.
8. 통합 및 마켓플레이스
프레쉬세일즈 CRM: Around 385 apps sit in the marketplace, including Google, Microsoft 365, Slack, and Zoom. Calendar integration with Google and Outlook is native. The catch is that it works best with other Freshworks products and thinner elsewhere.
슈가CRM: Native connectors, partner add ons, and open APIs cover both new and legacy systems. ERP integration is a headline feature of the Precision Selling approach.
9. Reporting and Support
프레쉬세일즈 CRM: About a dozen predefined reports track sales performance and revenue forecasts, and each is customizable. Support runs 24/5 by phone, chat, and email on every plan.
슈가CRM: Dashboards track product performance and pipeline health across the whole account. Support tiers run from online support at the entry level to 24/7 global response for Premier, and Sugar outranks Salesforce on customer experience scores.
10. 가격 및 비용
Side by side, the entry gap is wide.
| 층 | 프레쉬세일즈 CRM | 슈가CRM |
|---|---|---|
| 기입 | 성장형 모델 — 사용자당 월 9달러 | 표준 요금제 — 사용자당 월 59달러 |
| 중간 | 프로 버전 — 사용자당 월 39달러 | 고급 기능 — 사용자당 월 85달러 |
| 맨 위 | 기업용 — 사용자당 월 59달러 | 프리미어 — 사용자당 월 135달러 |
| Minimum seats | 1 | 10 |
| Cost for 10 seats (entry) | 월 90달러 | $590/month |
프레쉬세일즈 CRM: The top Enterprise tier costs the same as SugarCRM’s cheapest plan. Reviewers repeatedly call it excellent value, and it is the more affordable CRM by a wide margin.
슈가CRM: The price buys depth, hosting choice, and ERP-grade integration. Neither vendor offers unlimited users on a flat fee, so headcount drives your bill in both cases.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| 빠듯한 예산 | 프레쉬세일즈 CRM | $9 vs $59 per seat |
| Fewer than ten seats | 프레쉬세일즈 CRM | Sugar has a ten user minimum |
| On-premises hosting | 슈가CRM | Cloud or self-hosted |
| ERP-linked selling | 슈가CRM | Precision Selling and open APIs |
| To try before buying | 프레쉬세일즈 CRM | 21-day free trial |
| 초보자에게 친숙한 설정 | 프레쉬세일즈 CRM | 학습 곡선이 더 짧음 |
💰 예산
Ten seats cost $90 a month on Growth and $590 a month on Standard. That difference funds a junior hire.
🔌 사용 중인 기술 스택
If you already run Freshdesk or Freshmarketer, Freshsales slots in with no work. If you run an old ERP, Sugar’s APIs matter more.
📝 귀사의 영업 프로세스
Short cycles with many leads suit Freshsales pipelines. Long B2B cycles with account teams and approval chains suit Sugar.
🎓 귀하의 경험 수준
Freshsales is easier to learn for teams without an admin. Many Sugar buyers hire a partner to configure the system.
🆓 무료 체험 및 데모
Freshsales gives you 21 days to test with real data. Sugar runs a guided demo instead, so plan a longer evaluation.
🛟 지원 옵션
Freshsales includes 24/5 support at every tier. Sugar starts with basic support and reserves 24/7 response for its top plan.
전환 가이드
Already on one of them? Here is what changes.
🔄 Switching from Freshsales CRM to SugarCRM?
✅ 얻게 될 이점:
- On-premises or private cloud hosting for your data
- Deeper module customization for unusual workflows
- ERP integration through REST and SOAP APIs
❌ 잃게 될 것:
- The $9 entry price and single-seat flexibility
- Freddy AI and the unified phone, chat, and SMS inbox
- Same-suite links to other Freshworks products
📋 전환 방법:
- Freshsales에서 연락처, 거래 내역 및 메모를 CSV 파일로 내보냅니다.
- Book a Sugar demo and scope your ten seats
- Use Sugar’s migration service to map fields and import
🔄 Switching from SugarCRM to Freshsales CRM?
✅ 얻게 될 이점:
- A far lower bill and no ten user minimum
- Freddy AI scoring and built-in calling on day one
- Faster onboarding for reps who are not CRM admins
❌ 잃게 될 것:
- Self-hosted deployment and full data location control
- Custom modules built for niche industry processes
- Sugar Market’s campaign and SEO tooling
📋 전환 방법:
- Export your Sugar modules and attachments before renewal date
- Create a new account on the 21-day Freshsales trial
- Import records, rebuild pipelines, then rebuild workflows last
저희 리뷰에서 다루지 않은 내용
This comparison looked at sales use for small and mid-size teams. We did not test SugarCRM on-premises installs, custom module builds, or Sugar Market at scale. Freshsales was assessed from documentation and public reviews rather than long-term daily use. If you have 200 employees or run a regulated business, get a scoped demo before you commit.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 프레쉬세일즈 CRM |
| 🚀 핵심 기능 | 묶다 |
| 🤖 내장 AI | 프레쉬세일즈 CRM |
| 🛠️ 맞춤 설정 | 슈가CRM |
| 👶 사용 편의성 | 프레쉬세일즈 CRM |
| 🔌 통합 | 슈가CRM |
| 🛟 지원 액세스 | 프레쉬세일즈 CRM |
| 🏆 종합 우승 | 프레쉬세일즈 CRM |
🏆 우승: FRESHSALES CRM
Freshsales CRM wins 4 of 7 categories.
다음과 같은 경우에 가장 적합합니다: Small businesses, growing sales teams, and Freshworks users
These two products chase different buyers. Freshsales CRM is a fast, cheap way to run a pipeline with AI help built in.
SugarCRM is a configurable system for B2B companies with complex accounts and a real admin behind it.
Sugar earns its place if you need self-hosting or ERP-linked selling. For everyone else, the ten user minimum and the $59 floor decide it.
Freshsales CRM 비교 (더 보기)
Other CRM alternatives worth a look before you decide:
Freshsales가 다음 부문에서 승리했습니다: Much cheaper paid entry, built-in calling and SMS, AI scoring included at lower tiers
HubSpot이 다음 분야에서 우위를 차지했습니다: A genuinely free starter tier, far larger app marketplace, stronger content marketing tooling
Freshsales가 다음 부문에서 승리했습니다: Cleaner onboarding, telephony inside the record, 24/5 support on every plan
Zoho는 다음 부문에서 승리했습니다: Wider product range at the price, more granular reporting, deeper territory management
Freshsales가 다음 부문에서 승리했습니다: Native phone and SMS, AI deal-risk alerts, tie-in with Freshdesk for support
파이프드라이브 승리 항목: Simpler daily interface, faster page loading, more focused deal-stage discipline
Freshsales가 다음 부문에서 승리했습니다: Lower total cost, setup without a consultant, fewer admin hours to keep running
Salesforce가 다음 분야에서 우위를 점했습니다: Enterprise scale, the largest partner network, depth of forecasting and territory tools
SugarCRM 비교
How Sugar stacks up against the tools buyers shortlist beside it:
SugarCRM이 다음 분야에서 승리했습니다: Roughly 42% lower setup cost, hosting choice including self-hosted, higher customer experience scores
Salesforce가 다음 분야에서 우위를 점했습니다: App exchange size, hiring pool of certified admins, mature AI and analytics layer
SugarCRM이 다음 분야에서 승리했습니다: Industry-specific configuration, legacy system connectivity, deeper account hierarchy modelling
HubSpot이 다음 분야에서 우위를 차지했습니다: No seat minimum, quicker time to first campaign, friendlier learning curve for new users
SugarCRM이 다음 분야에서 승리했습니다: Full sales pipeline alongside cases, predictive scoring on accounts, one record across departments
Zendesk가 다음 분야에서 우위를 차지했습니다: Ticket handling depth, agent workspace polish, faster help-centre setup
슈가CRM vs 월요일 CRM
SugarCRM이 다음 분야에서 승리했습니다: Serious ERP integration, on-premises option, account management for long B2B cycles
월요일 CRM 주요 성과: Visual board simplicity, lower entry price, faster rollout without a partner
자주 묻는 질문
FreshSales는 CRM인가요?
Yes. Freshsales is the customer relationship management product from Freshworks. It manages contacts, deals, pipelines, and sales activities in one place.
FreshSales 무료 플랜에서 허용되는 최대 사용자 수는 몇 명입니까?
Freshworks documentation has listed a free tier capped at three users. Our CSV shows Growth at $9 per seat as the entry point, so confirm availability first.
SugarCRM은 무엇에 사용되나요?
It runs sales, marketing and service for B2B companies. Manufacturing, wholesale, and distribution firms use it most, usually where account relationships are long and complex.
SugarCRM은 사용하기 쉬운가요?
Not at first. The feature set is large and the learning curve is steep. Many buyers hire a partner to handle configuration before rollout.
CRM 시스템은 보통 얼마 정도 하나요?
These two span $9 to $135 per user per month. Seat minimums, add ons, and separate marketing products often matter more than the headline rate.
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