⚡ Quick Verdict:
- Precios: Ventas frescas CRM starts at $9/user/month vs Nutshell at $13/user/month.
- Ideal para: Freshsales for AI-powered sales teams that want Freddy AI and a free plan. Nutshell for small B2B sales teams that want a simple, easy-to-learn CRM.
- Diferencia clave: Freshsales bundles built-in phone, email, chat, and SMS in a unified bandeja de entrada. Nutshell focuses on contact management, drag-and-drop pipelines, and free data migration.
- Our pick: Freshsales CRM for most users — it offers more features, AI lead scoring, a free plan for up to 3 users, and a longer 21-day free trial.
Choosing between Freshsales CRM and Nutshell CRM comes down to one question.
Do you want an AI-powered platform with deep features?
Or a simple, easy-to-learn CRM built for small B2B teams?
Both tools manage customer data, deals, and sales activities.
But they serve different sales teams with very different needs.
This comparison breaks down pricing, features, and use cases to help you decide.
Descripción general
This comparison covers pricing, features, and ease of use.
We also break down who each CRM software works best for.
Nuestro escritor spent time with Nutshell CRM directly during this review.
Observations on Freshsales come from documentation, G2 reviews, and Capterra ratings.
By the end, you’ll know which CRM fits your negocio.
¿Qué es Freshsales CRM?
Freshsales CRM is an AI-powered customer relationship management platform.
It helps sales teams manage leads, deals, and customer data in one place.
The platform launched in 2016 as part of the Freshworks suite.
Freshsales includes Freddy AI for lead scoring and deal predictions.
It works for small and medium sized businesses across many industries.
Freshworks claims over 67,000 customers worldwide use its products.
CRM de Freshsales
An AI-powered CRM for sales teams of all sizes. Get Freddy AI lead scoring, a unified inbox, and a 21-day free trial. No credit card required to start.
Precios de Freshsales CRM
Here’s what Freshsales costs in 2026. Pricing has dropped 2-3 times lower than before.
| Plan | Precio | Mejor para |
|---|---|---|
| Gratis | $0 (hasta 3 usuarios) | Trying core CRM features |
| Crecimiento | $9/usuario/mes | Equipos pequeños que comienzan |
| Pro | $39/usuario/mes | Equipos de ventas en crecimiento |
| Empresa | $59/usuario/mes | Larger organizations |
Pricing verified May 2026.
Prueba gratuita: Yes, 21-day free trial across all paid tiers. No credit card required to create a new account.
Garantía de devolución de dinero: Freshsales does not offer a refund window after billing. The 21-day free trial is the main risk-free way to test paid features.
📌 Nota: The free plan supports up to 3 users with most features included. The Growth plan at $9/user/month is excellent value for pequeñas empresas just getting started with CRM software.
⚠️ Advertencia: Some Freshsales add ons cost extra beyond the base plan. Phone credits, additional bot sessions, and certain Freshworks products charge separately. Review the pricing page before you commit.
Principales ventajas de Freshsales CRM
Here’s what makes Freshsales worth considering:
- Freddy, copiloto de IA: Freddy AI scores leads, predicts deal risks, and suggests next best actions. It improves conversion rates by analyzing behavior and profile data.
- Vista del cliente de 360 grados: Freshsales provides a complete timeline of every customer touchpoint. You see emails, calls, deals, and notes in one centralized record.
- Comunicación integrada: Phone, email, chat, and SMS work inside a unified inbox. There’s no need to juggle separate tools for superar a.
- Gestión visual de tuberías: Kanban boards make deal stages easy to track at a glance. You can spot bottlenecks before they cost you revenue.
- Marketing Automatización: Freshsales is tightly integrated with Freshmarketer for personalized marketing campaigns. Bulk emails and activity tracking work natively.
- Alcance omnicanal: Connect with customers via WhatsApp Business, Facebook Messenger, and LINE. The mobile app supports offline access and call logging.
- Excellent Value for Money: The Growth plan starts at $9 per user per month. Users score Freshsales 4.5/5 on Capterra and G2 review platforms.
What Our Team Noticed
Note: We haven’t had extensive hands-on time with Freshsales CRM yet. The information here is based on Freshsales documentation, G2 reviews, and Capterra ratings.
According to G2 reviews, the intuitive interface is frequently praised by new users. Many reviewers note Freshsales is easy to learn and quick to set up. However, some reviews mention the platform can feel slow at times. Cluttered navigation and slower loading times are common complaints in larger Freshsales accounts.
Ventajas y desventajas de Freshsales CRM
✅ Ventajas
- Freddy AI califica los clientes potenciales y predice automáticamente los riesgos de las transacciones.
- Built-in phone, email, chat, and SMS in a unified inbox
- Free plan for up to 3 users with most features included
- 21-day free trial across all pricing tiers, no credit card required
- 24/5 support across all plans via phone, chat, and email
❌ Contras
- Around 385 integrations is fewer than HubSpot or Fuerza de ventas
- Limited native connectors with third-party tools outside Freshworks
- Some users report cluttered navigation and slower loading times
- Lacks some advanced features compared to HubSpot and Salesforce
¿Qué es Nutshell CRM?
Nutshell CRM is a cloud-based customer relationship management platform.
It targets small to mid-sized B2B sales teams who want simplicity.
Nutshell focuses on contact management, calendar sync, and pipeline tracking.
The CRM software includes web forms, email marketing, and herramientas de IA.
It avoids complex features in favor of an easy-to-use interface.
In 2025, Nutshell was recognized as a top choice for small B2B teams.
CRM en pocas palabras
A simple, all-in-one CRM for small B2B sales teams. Get drag-and-drop pipelines, free data migration, and live support on every plan. Try it free for 14 days.
Precios de Nutshell CRM
Nutshell plans are sold per user per month. Here’s the full breakdown.
| Plan | Precio | Mejor para |
|---|---|---|
| Base | $13/usuario/mes | Single user or small businesses |
| Crecimiento | $25/usuario/mes | Teams adding personal email sequences |
| Pro | $42/usuario/mes | Multiple pipelines and territories |
| Negocio | $59/usuario/mes | Full reporting suite and auditoría registro |
| Empresa | $79/usuario/mes | Larger B2B teams and integrations |
Pricing verified May 2026.
Prueba gratuita: Yes, 14-day free trial for new users. No credit card required.
Garantía de devolución de dinero: Nutshell does not publish a refund policy. The 14-day trial is the main way to test the platform risk-free.
📌 Nota: Every Nutshell plan comes standard with unlimited contacts and no data limits. Free data migration and free live support are included on every tier — that’s rare in this category.
⚠️ Advertencia: The Foundation plan at $13 per user per month covers basic contact management only. If you need email sequences, multiple pipelines, or the full reporting suite, you’ll need Growth or higher.
Principales ventajas de Nutshell CRM
Here’s what makes Nutshell worth considering:
- Interfaz fácil de usar: Nutshell has a minimal learning curve compared to other CRMs. Most users are productive within days, not weeks.
- Gestión visual de tuberías: Drag-and-drop boards make sales activities easy to track. View pipelines as Board, List, Map, or Chart.
- Herramientas de marketing integradas: Email marketing, landing pages, and web forms work without paid add ons. Drip campaigns and bulk email are included.
- Lead Discovery Tools: ProspectorIQ helps find new leads and VisitorIQ identifies companies visiting your website. These tools surface potential customers automatically.
- Integraciones amplias: Nutshell connects with Google Workspace, Microsoft 365, Outlook, and Slack. Over 5,000 additional apps work via Zapier.
- Free Data Migration: Nutshell migrates your data for free on all plans. Most competitors charge premium fees for this kind of help.
- Live Support on Every Plan: Live chat and email support are included for all customers. Enterprise users get priority support response times.
What Our Team Noticed
Our writer signed up for Nutshell CRM and spent several days with the platform. Here’s what stood out from that hands-on time:
Ventajas y desventajas de un CRM en pocas palabras
✅ Ventajas
- Minimal learning curve — productive within days for most users
- Free data migration and live support included on every plan
- Unlimited contacts and no data limits on any tier
- Multiple pipeline views including Board, List, Map, and Chart
- Connects to 5,000+ apps via Zapier in addition to native integrations
❌ Contras
- Automation features are less advanced than HubSpot or Salesforce
- Some users report email attachment handling needs work
- Foundation plan at $13/user/month is limited in features
- No free plan — only a 14-day trial for new accounts
Comparación de características
Ready to dive into a detailed comparison of Freshsales CRM vs Nutshell CRM?
We’ll explore 8 key features to help you determine which CRM software best fits your sales process.
| Característica | CRM de Freshsales | CRM en pocas palabras |
|---|---|---|
| Precio inicial | $9/usuario/mes | $13/usuario/mes |
| Plan gratuito | ✅ (hasta 3 usuarios) | ❌ (Solo prueba de 14 días) |
| Puntuación de clientes potenciales mediante IA | ✅ Freddy IA | ✅ Herramientas básicas de IA |
| Gestión de tuberías | ✅ Kanban boards | ✅ Board, List, Map, Chart |
| Teléfono y SMS integrados | ✅ | ❌ (click-to-call only) |
| Marketing por correo electrónico | ✅ Via Freshmarketer | ✅ Nativo |
| Integraciones | ~385 native | 5,000+ via Zapier |
| Free Data Migration | ❌ | ✅ Todos los planes |
| Prueba gratuita | 21 días, no se requiere tarjeta de crédito. | 14 días, sin tarjeta de crédito |
| Mejor para | AI-powered sales teams | Pequeños equipos de ventas B2B |
1. Puntuación de clientes potenciales mediante IA
CRM de Freshsales: Freddy AI scores leads based on behavior and profile data. It predicts deal risks and suggests the next best action to close deals. Sales teams use these insights to focus on the highest-value leads first.
CRM en pocas palabras: Nutshell integrates AI tools to assist with revenue-driving tasks. ProspectorIQ helps identify potential leads and VisitorIQ identifies companies visiting your website. The AI features are useful but less deep than Freddy AI.
2. Gestión de contactos
CRM de Freshsales: Freshsales centralizes customer information and provides a complete history of every touchpoint. The 360-degree customer view shows emails, calls, deals, notes, and chat threads. Sales reps can update customer data and track interactions across the timeline.
CRM en pocas palabras: Nutshell offers contact management with calendar sync, click-to-call, and team collaboration. It provides unlimited contacts and no data limits on any plan. Custom fields let you tailor the contact view to your business.
3. Gestión de tuberías
CRM de Freshsales: Freshsales features a visual pipeline management system that uses Kanban boards. You can track deal progress and identify bottlenecks at a glance. Drag deals between stages to update their status quickly.
CRM en pocas palabras: Nutshell uses visual drag-and-drop boards for managing sales pipelines. It offers multiple views including Board, List, Map, and Chart. The Pro plan adds multiple pipelines and territories for teams that sell across regions.
4. Automatización de ventas
CRM de Freshsales: Freshsales automates repetitive sales activities so reps can focus on selling. Sales sequences send follow-ups automatically based on triggers. Workflow rules handle routing, notifications, and updates without manual work.
CRM en pocas palabras: Nutshell automates repetitive sales tasks like lead routing and follow-up notifications. The automation features are reliable but less advanced than HubSpot or Salesforce. Personal email sequences are available on Growth plans and above.
⚠️ Advertencia: Some advanced sales automation features in Freshsales sit behind the Pro plan at $39 per user per month. Check the feature list for your plan before assuming all automation is included.
5. Email & Communication
CRM de Freshsales: Freshsales includes built-in phone, email, chat, and SMS within a unified inbox. Omnichannel outreach extends to WhatsApp Business, Facebook Messenger, and LINE. You can send personalized bulk emails and monitor open rates and replies.
CRM en pocas palabras: Nutshell enables email marketing through list creation, bulk email sending, and drip campaigns. It syncs with Gmail and Outlook for two-way email tracking. Email templates and personal email sequences round out the outreach toolset.
6. Informes y análisis
CRM de Freshsales: Freshsales provides around a dozen predefined sales reports that are fully customizable. AI insights help track team performance and forecast revenue. Reports cover deals, activities, conversion rates, and pipeline health.
CRM en pocas palabras: Nutshell offers customizable dashboards and reports tailored to your business. The full reporting suite is included on the Business plan. KPIs, sales funnel, and timelines help managers track team performance.
7. Integraciones
CRM de Freshsales: Freshsales offers around 385 integrations and apps. It connects natively with Google, Microsoft 365, Slack, and Zoom. Native connectors with third-party tools outside Freshworks products are limited compared to HubSpot.
CRM en pocas palabras: Nutshell connects with Google Apps, MailChimp, Zendesk, Outlook, and Slack natively. Over 5,000 additional apps work via Zapier integration. Users can also import contacts from any source using a CSV file.
8. Atención al cliente
CRM de Freshsales: Freshsales provides 24/5 support across all plans via phone, chat, and email. Free plan users get the same support channels as paid customers. The free live support window covers business hours globally.
CRM en pocas palabras: Nutshell offers free live support, live chat, and email support for all customers. Enterprise users get priority response times. Free data migration is included on every plan, which sets it apart from competitors that charge for premium assistance.
Precios y costos
Vamos a comparar los planes de precios uno al lado del otro.
| Plan | CRM de Freshsales | CRM en pocas palabras |
|---|---|---|
| Gratis | $0 (hasta 3 usuarios) | ❌ (Solo prueba de 14 días) |
| Entrada | Growth: $9/user/month | Fundación: 13 dólares por usuario al mes. |
| Nivel medio | Pro: $39/usuario/mes | Crecimiento: 25 dólares por usuario al mes. |
| Higher | — | Pro: $42/usuario/mes |
| Arriba | Enterprise: $59/user/month | Business: $59/user/month |
| De primera calidad | — | Enterprise: $79/user/month |
CRM de Freshsales: Freshsales is the cheaper entry point at $9 per user per month. The free plan covers up to 3 users with most features included. Pricing has dropped 2-3 times lower than before, making it excellent value for small to medium sized businesses.
CRM en pocas palabras: Nutshell starts at $13 per user per month with no free plan. The five-tier pricing structure gives you room to grow into more features. Free data migration and live support on every plan add real value beyond the base price.
Diferentes escenarios
| Si lo necesita | Elegir | Por qué |
|---|---|---|
| Presupuesto ajustado | CRM de Freshsales | $9/user vs $13/user starting price |
| AI-powered selling | CRM de Freshsales | Freddy AI scores leads and predicts deals |
| Easy learning curve | CRM en pocas palabras | Productive within days, minimal training |
| Built-in phone & SMS | CRM de Freshsales | Unified inbox with all channels |
| Free data migration | CRM en pocas palabras | Included on every plan |
| Plan gratuito para empezar | CRM de Freshsales | Up to 3 users free forever |
| Many integrations | CRM en pocas palabras | 5,000+ apps via Zapier |
💰 Tu presupuesto
Freshsales CRM is the cheaper option at $9 per user per month. If you have a tight budget, the free plan for up to 3 users gives you a no-risk starting point.
🔌 Tu conjunto de tecnologías
If you already use other Freshworks products like Freshdesk, Freshsales is the natural choice. Nutshell wins if you rely on Zapier to connect tools beyond the major platforms.
📝 Tu proceso de ventas
For complex sales activities with phone, SMS, and AI scoring, Freshsales fits best. For straightforward B2B pipelines and contact management, Nutshell is the easier fit.
🎓 Tu nivel de experiencia
Beginners and small teams without a CRM background tend to onboard faster on Nutshell. Sales teams comfortable with more advanced features will get more out of Freshsales over time.
Pruebas y demostraciones gratuitas 🆓
Freshsales offers a 21-day free trial with no credit card required across all paid tiers. Nutshell offers a 14-day free trial. Try both before you commit — your sales team’s reaction matters more than feature lists.
🛟 Opciones de soporte
Freshsales provides 24/5 support via phone, chat, and email on every plan. Nutshell offers free live support, live chat, and free data migration on every plan, with priority support for enterprise users.
Guía de cambio
¿Ya utilizas uno de estos CRM? Esto es lo que puedes esperar si cambias.
🔄 Switching from Freshsales CRM to Nutshell CRM?
✅ Lo que ganarás:
- Free data migration handled by the Nutshell team
- Multiple pipeline views including Map and Chart
- 5,000+ integrations via Zapier in addition to native ones
❌ Lo que perderás:
- Freddy AI lead scoring and deal predictions
- Built-in phone, chat, and SMS in a unified inbox
- Free plan and lower entry price ($9 vs $13 per user per month)
📋 Cómo cambiar:
- Export your contacts, deals, and notes from Freshsales as CSV
- Create a new account on Nutshell and start the 14-day free trial
- Request free data migration through Nutshell support to import everything
🔄 Switching from Nutshell CRM to Freshsales CRM?
✅ Lo que ganarás:
- Freddy AI lead scoring and deal risk predictions
- Built-in phone, email, chat, and SMS unified inbox
- Free plan for up to 3 users and lower starting price
❌ Lo que perderás:
- Free data migration on every plan
- Multiple pipeline views like Map and Chart
- Access to 5,000+ Zapier-connected apps as a primary integration path
📋 Cómo cambiar:
- Export your Nutshell data including contacts, deals, and custom fields
- Create a new account on Freshsales and start the 21-day free trial
- Use the Freshsales import wizard to map fields and load your data
What Our Review Didn’t Cover
This comparison focused on small to medium sized businesses comparing core CRM features. We didn’t test enterprise SSO setup, custom API development, or complex multi-region territory management. We also didn’t evaluate how either CRM handles 1,000+ user deployments or specialized industries like healthcare and finance. Our observations are based on the May 2026 versions, and features may have changed since then. If you’re a large enterprise or a niche industry, your priorities may differ from what we’ve covered here.
Veredicto final
| Categoría | Ganador |
|---|---|
| 💰 Precios | CRM de Freshsales |
| 🤖 Características de IA | CRM de Freshsales |
| 📞 Herramientas de comunicación | CRM de Freshsales |
| 🎯 Pipeline Views | CRM en pocas palabras |
| 👶 Facilidad de uso | CRM en pocas palabras |
| 🔌 Integraciones | CRM en pocas palabras |
| 🛟 Free Migration & Support | CRM en pocas palabras |
| 🏆 Ganador absoluto | CRM de Freshsales |
🏆 GANADOR: FRESHSALES CRM
Freshsales CRM wins 3 of 7 categories on raw count, but takes the overall win on depth and value.
Ideal para: AI-powered sales teams, small and medium sized businesses, growing companies that need built-in phone and SMS
Freshsales CRM and Nutshell CRM are two very different products.
Freshsales is a deeper CRM software platform with Freddy AI, omnichannel outreach, and a free plan.
Nutshell CRM is a simpler, easier-to-learn tool focused on small B2B sales teams.
Nutshell is excellent for teams that want a CRM productive within days. Free data migration and live support on every plan are real value-adds.
However, if you need AI lead scoring, built-in communication tools, or a free plan to start, Freshsales is the better choice.
The 21-day free trial means you can test Freshsales without a credit card before deciding.
Comparativa de Freshsales CRM
Así es como Freshsales CRM se compara con otros competidores:
CRM de Freshsales frente a HubSpot
Freshsales gana en: Lower entry price ($9 vs HubSpot Sales Hub paid plans), free plan with more features, built-in phone and SMS in the unified inbox
HubSpot triunfa en: Larger marketplace of integrations, more advanced marketing automation, broader content management features
CRM de Freshsales frente a CRM de Zoho
Freshsales gana en: Cleaner interface for new users, Freddy AI insights bundled by default, tighter integration with Freshdesk OMNI
Zoho CRM gana en: Wider Zoho One product suite, more customization depth at higher tiers, broader native integrations beyond the parent suite
Freshsales CRM vs Pipedrive
Freshsales gana en: Free plan availability, AI lead scoring built in, omnichannel communication including WhatsApp and SMS
Pipedrive gana en: Visual pipeline simplicity, faster setup for very small teams, focused sales-only feature set
CRM de Freshsales frente a Salesforce
Freshsales gana en: Lower total cost for SMBs, faster onboarding, simpler admin and configuration
Salesforce gana en: Enterprise-scale customization, deeper network of certified consultants, broader functionality across departments
Más información sobre Nutshell CRM comparada
Así es como Nutshell CRM se compara con otros competidores:
CRM en pocas palabras frente a HubSpot
Nutshell wins on: Free data migration on every plan, simpler interface for small B2B sales teams, predictable per-user pricing without aggressive upsells
HubSpot triunfa en: More advanced automation, larger marketplace, broader marketing and content tools
CRM en resumen vs. Cápsula CRM
Nutshell wins on: Built-in marketing tools without paid add ons, more pipeline views (Board, List, Map, Chart), ProspectorIQ and VisitorIQ for lead discovery
Capsule wins on: Lower entry pricing, simpler feature set for solo users, lighter learning curve for first-time CRM users
Nutshell wins on: Sales-specific features built in, free data migration, dedicated B2B sales focus rather than general work management
El CRM del lunes triunfa en: Stronger project management cross-over, more flexible board views, broader use beyond sales teams
CRM en pocas palabras frente a Insightly
Nutshell wins on: Free live support and data migration on every plan, simpler day-to-day interface, integrated email marketing without paid extras
Insightly gana en: Built-in project management, deeper relationship mapping, broader G Suite integration history
Preguntas frecuentes
¿Freshsales es un CRM?
Yes, Freshsales is a cloud-based CRM software designed for sales teams of all sizes. It’s part of the Freshworks suite and includes lead management, deal tracking, and AI-powered insights via Freddy AI.
¿Es Nutshell un buen CRM?
Nutshell is well-regarded for small to mid-sized B2B sales teams that prioritize ease of use. Users on review platforms appreciate the reminder functions, scheduling capabilities, and the affordability compared to other CRM tools.
¿Cuál es el número máximo de usuarios permitidos en el plan gratuito de Freshsales?
The free plan supports up to 3 users with most features included. It’s a good way to test the customer relationship management platform without paying or entering credit card details.
¿Cuánto cuesta un CRM al mes?
CRM pricing varies widely. Freshsales paid plans start at $9 per user per month and go up to $71 per user per month for the top Enterprise tier. Nutshell starts at $13 per user per month and reaches $79 per user per month at the Enterprise level.
¿Nutshell tiene una aplicación?
Yes, Nutshell provides a mobile application for both iOS and Androide. The app handles contact management, pipeline updates, and task management on the go. Users have given positive feedback on its mobile functionality.
Is my data secure with Freshsales and Nutshell?
Both platforms use modern seguridad practices and encrypted connections to protect customer data. Each provider publishes a security page covering encryption, audit logs, and access controls. Review their documentation for compliance details that match your industry needs.
Can I customize fields and reports in either CRM?
Yes, both let you customize custom fields, dashboards, and reports. Freshsales also lets you customize sales sequences and workflows in multiple languages. Nutshell lets you customize the contact view and pipeline stages to match how your team works with clients.
What happens if a CRM page won’t load or I see a verification screen?
Sometimes CRM apps display a “checking your browser” message that says “verifying you are human” or “verification successful waiting” while the connection is verified. These pages typically resolve in a few seconds — wait a moment before proceeding. If the page does not load the site properly after waiting, refresh the browser, check the Ray ID shown on the screen, and contact support so they can respond. Both CRMs execute this kind of bot check to keep customer data safe.
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