⚡ Kort oordeel:
- Prijzen: Freshsales CRM starts at $9/user/month vs Nutshell at $13/user/month.
- Het meest geschikt voor: Freshsales for AI-powered sales teams that want Freddy AI and a free plan. Nutshell for small B2B sales teams that want a simple, easy-to-learn CRM.
- Belangrijkste verschil: Freshsales bundles built-in phone, email, chat, and SMS in a unified inbox. Nutshell focuses on contact management, drag-and-drop pipelines, and free data migration.
- Onze keuze: Freshsales CRM for most users — it offers more features, AI lead scoring, a free plan for up to 3 users, and a longer 21-day free trial.
Choosing between Freshsales CRM and Nutshell CRM comes down to one question.
Do you want an AI-powered platform with deep features?
Or a simple, easy-to-learn CRM built for small B2B teams?
Both tools manage customer data, deals, and sales activities.
But they serve different sales teams with very different needs.
Deze vergelijking geeft een overzicht van prijzen, functies en gebruiksscenario's om u te helpen bij uw keuze.
Overzicht
Deze vergelijking omvat prijzen, functies en gebruiksgemak.
We also break down who each CRM software works best for.
Ons schrijver spent time with Nutshell CRM directly during this review.
Observations on Freshsales come from documentation, G2 reviews, and Capterra ratings.
Aan het eind weet je welk CRM-systeem het beste bij je past. bedrijf.
Wat is Freshsales CRM?
Freshsales CRM is an AI-powered customer relationship management platform.
It helps sales teams manage leads, deals, and customer data in one place.
The platform launched in 2016 as part of the Freshworks suite.
Freshsales includes Freddy AI for lead scoring and deal predictions.
It works for small and medium sized businesses across many industries.
Freshworks beweert dat wereldwijd meer dan 67.000 klanten hun producten gebruiken.
Freshsales CRM
An AI-powered CRM for sales teams of all sizes. Get Freddy AI lead scoring, a unified inbox, and a 21-day free trial. No credit card required to start.
Freshsales CRM-prijzen
Here’s what Freshsales costs in 2026. Pricing has dropped 2-3 times lower than before.
| Plan | Prijs | Het beste voor |
|---|---|---|
| Vrij | $0 (tot 3 gebruikers) | Trying core CRM features |
| Groei | $9 per gebruiker per maand | Kleine teams die net beginnen |
| Pro | $39 per gebruiker per maand | Groeiende verkoopteams |
| Onderneming | $59 per gebruiker per maand | Larger organizations |
Pricing verified May 2026.
Gratis proefperiode: Yes, 21-day free trial across all paid tiers. No credit card required to create a new account.
Geld-terug-garantie: Freshsales does not offer a refund window after billing. The 21-day free trial is the main risk-free way to test paid features.
📌 Opmerking: The free plan supports up to 3 users with most features included. The Growth plan at $9/user/month is excellent value for kleine bedrijven just getting started with CRM software.
⚠️ Waarschuwing: Some Freshsales add ons cost extra beyond the base plan. Phone credits, additional bot sessions, and certain Freshworks products charge separately. Review the pricing page before you commit.
Belangrijkste voordelen van Freshsales CRM
Here’s what makes Freshsales worth considering:
- Freddy AI-co-piloot: Freddy AI scores leads, predicts deal risks, and suggests next best actions. It improves conversion rates by analyzing behavior and profile data.
- 360-graden klantbeeld: Freshsales provides a complete timeline of every customer touchpoint. You see emails, calls, deals, and notes in one centralized record.
- Ingebouwde communicatie: Phone, email, chat, and SMS work inside a unified inbox. There’s no need to juggle separate tools for bereik.
- Visueel pijplijnbeheer: Kanban boards make deal stages easy to track at a glance. You can spot bottlenecks before they cost you revenue.
- Marketing Automatisering: Freshsales is tightly integrated with Freshmarketer for personalized marketing campaigns. Bulk emails and activity tracking work natively.
- Omnichannel-bereik: Connect with customers via WhatsApp Business, Facebook Messenger, and LINE. The mobile app supports offline access and call logging.
- Uitstekende prijs-kwaliteitverhouding: The Growth plan starts at $9 per user per month. Users score Freshsales 4.5/5 on Capterra and G2 review platforms.
Wat ons team opmerkte
Note: We haven’t had extensive hands-on time with Freshsales CRM yet. The information here is based on Freshsales documentation, G2 reviews, and Capterra ratings.
According to G2 reviews, the intuitive interface is frequently praised by new users. Many reviewers note Freshsales is easy to learn and quick to set up. However, some reviews mention the platform can feel slow at times. Cluttered navigation and slower loading times are common complaints in larger Freshsales accounts.
Voordelen en nadelen van Freshsales CRM
✅ Voordelen
- Freddy AI beoordeelt leads en voorspelt automatisch dealrisico's.
- Built-in phone, email, chat, and SMS in a unified inbox
- Free plan for up to 3 users with most features included
- 21-day free trial across all pricing tiers, no credit card required
- 24/5 support across all plans via phone, chat, and email
❌ Nadelen
- Around 385 integrations is fewer than HubSpot or Salesforce
- Beperkte native connectoren met tools van derden buiten Freshworks.
- Some users report cluttered navigation and slower loading times
- Lacks some advanced features compared to HubSpot and Salesforce
Wat is Nutshell CRM?
Nutshell CRM is a cloud-based customer relationship management platform.
It targets small to mid-sized B2B sales teams who want simplicity.
Nutshell focuses on contact management, calendar sync, and pipeline tracking.
The CRM software includes web forms, email marketing, and AI-tools.
It avoids complex features in favor of an easy-to-use interface.
In 2025, Nutshell was recognized as a top choice for small B2B teams.
Nutshell CRM
A simple, all-in-one CRM for small B2B sales teams. Get drag-and-drop pipelines, free data migration, and live support on every plan. Try it free for 14 days.
Nutshell CRM-prijzen
Nutshell plans are sold per user per month. Here’s the full breakdown.
| Plan | Prijs | Het beste voor |
|---|---|---|
| Fundering | $13 per gebruiker per maand | Single user or small businesses |
| Groei | $25 per gebruiker per maand | Teams adding personal email sequences |
| Pro | $42 per gebruiker per maand | Multiple pipelines and territories |
| Bedrijf | $59 per gebruiker per maand | Full reporting suite and audit log |
| Onderneming | $79 per gebruiker per maand | Larger B2B teams and integrations |
Pricing verified May 2026.
Gratis proefperiode: Yes, 14-day free trial for new users. No credit card required.
Geld-terug-garantie: Nutshell does not publish a refund policy. The 14-day trial is the main way to test the platform risk-free.
📌 Opmerking: Every Nutshell plan comes standard with unlimited contacts and no data limits. Free data migration and free live support are included on every tier — that’s rare in this category.
⚠️ Waarschuwing: The Foundation plan at $13 per user per month covers basic contact management only. If you need email sequences, multiple pipelines, or the full reporting suite, you’ll need Growth or higher.
Belangrijkste voordelen van Nutshell CRM
Here’s what makes Nutshell worth considering:
- Gebruiksvriendelijke interface: Nutshell has a minimal learning curve compared to other CRMs. Most users are productive within days, not weeks.
- Visueel pijplijnbeheer: Drag-and-drop boards make sales activities easy to track. View pipelines as Board, List, Map, or Chart.
- Ingebouwde marketingtools: Email marketing, landing pages, and web forms work without paid add ons. Drip campaigns and bulk email are included.
- Leadgeneratietools: ProspectorIQ helps find new leads and VisitorIQ identifies companies visiting your website. These tools surface potential customers automatically.
- Brede integraties: Nutshell connects with Google Workspace, Microsoft 365, Outlook, and Slack. Over 5,000 additional apps work via Zapier.
- Gratis datamigratie: Nutshell migrates your data for free on all plans. Most competitors charge premium fees for this kind of help.
- Live Support on Every Plan: Live chat and email support are included for all customers. Enterprise users get priority support response times.
Wat ons team opmerkte
Our writer signed up for Nutshell CRM and spent several days with the platform. Here’s what stood out from that hands-on time:
Kortom, de voor- en nadelen van CRM.
✅ Voordelen
- Minimal learning curve — productive within days for most users
- Free data migration and live support included on every plan
- Unlimited contacts and no data limits on any tier
- Multiple pipeline views including Board, List, Map, and Chart
- Connects to 5,000+ apps via Zapier in addition to native integrations
❌ Nadelen
- Automation features are less advanced than HubSpot or Salesforce
- Some users report email attachment handling needs work
- Foundation plan at $13/user/month is limited in features
- No free plan — only a 14-day trial for new accounts
Functievergelijking
Ready to dive into a detailed comparison of Freshsales CRM vs Nutshell CRM?
We’ll explore 8 key features to help you determine which CRM software best fits your sales process.
| Functie | Freshsales CRM | Nutshell CRM |
|---|---|---|
| Startprijs | $9 per gebruiker per maand | $13 per gebruiker per maand |
| Gratis plan | ✅ (maximaal 3 gebruikers) | ❌ (Alleen 14-daagse proefperiode) |
| AI-leadscoring | ✅ Freddy AI | ✅ Basis AI-tools |
| Pijpleidingbeheer | ✅ Kanban boards | ✅ Board, List, Map, Chart |
| Ingebouwde telefoon en sms | ✅ | ❌ (click-to-call only) |
| E-mailmarketing | ✅ Via Freshmarketer | ✅ Inheems |
| Integraties | ~385 native | Meer dan 5000 via Zapier |
| Free Data Migration | ❌ | ✅ Alle plannen |
| Gratis proefperiode | 21 dagen, geen creditcard nodig | 14 dagen, geen creditcard nodig |
| Het beste voor | AI-powered sales teams | Kleine B2B-verkoopteams |
1. AI-leadscoring
Freshsales CRM: Freddy AI scores leads based on behavior and profile data. It predicts deal risks and suggests the next best action to close deals. Sales teams use these insights to focus on the highest-value leads first.
Nutshell CRM: Nutshell integrates AI tools to assist with revenue-driving tasks. ProspectorIQ helps identify potential leads and VisitorIQ identifies companies visiting your website. The AI features are useful but less deep than Freddy AI.
2. Contactbeheer
Freshsales CRM: Freshsales centralizes customer information and provides a complete history of every touchpoint. The 360-degree customer view shows emails, calls, deals, notes, and chat threads. Sales reps can update customer data and track interactions across the timeline.
Nutshell CRM: Nutshell offers contact management with calendar sync, click-to-call, and team collaboration. It provides unlimited contacts and no data limits on any plan. Custom fields let you tailor the contact view to your business.
3. Pijpleidingbeheer
Freshsales CRM: Freshsales features a visual pipeline management system that uses Kanban boards. You can track deal progress and identify bottlenecks at a glance. Drag deals between stages to update their status quickly.
Nutshell CRM: Nutshell uses visual drag-and-drop boards for managing sales pipelines. It offers multiple views including Board, List, Map, and Chart. The Pro plan adds multiple pipelines and territories for teams that sell across regions.
4. Verkoopautomatisering
Freshsales CRM: Freshsales automates repetitive sales activities so reps can focus on selling. Sales sequences send follow-ups automatically based on triggers. Workflow rules handle routing, notifications, and updates without manual work.
Nutshell CRM: Nutshell automates repetitive sales tasks like lead routing and follow-up notifications. The automation features are reliable but less advanced than HubSpot or Salesforce. Personal email sequences are available on Growth plans and above.
⚠️ Waarschuwing: Some advanced sales automation features in Freshsales sit behind the Pro plan at $39 per user per month. Check the feature list for your plan before assuming all automation is included.
5. Email & Communication
Freshsales CRM: Freshsales includes built-in phone, email, chat, and SMS within a unified inbox. Omnichannel outreach extends to WhatsApp Business, Facebook Messenger, and LINE. You can send personalized bulk emails and monitor open rates and replies.
Nutshell CRM: Nutshell enables email marketing through list creation, bulk email sending, and drip campaigns. It syncs with Gmail and Outlook for two-way email tracking. Email templates and personal email sequences round out the outreach toolset.
6. Rapportage en analyses
Freshsales CRM: Freshsales provides around a dozen predefined sales reports that are fully customizable. AI insights help track team performance and forecast revenue. Reports cover deals, activities, conversion rates, and pipeline health.
Nutshell CRM: Nutshell offers customizable dashboards and reports tailored to your business. The full reporting suite is included on the Business plan. KPIs, sales funnel, and timelines help managers track team performance.
7. Integraties
Freshsales CRM: Freshsales offers around 385 integrations and apps. It connects natively with Google, Microsoft 365, Slack, and Zoom. Native connectors with third-party tools outside Freshworks products are limited compared to HubSpot.
Nutshell CRM: Nutshell connects with Google Apps, MailChimp, Zendesk, Outlook, and Slack natively. Over 5,000 additional apps work via Zapier integration. Users can also import contacts from any source using a CSV file.
8. Klantenservice
Freshsales CRM: Freshsales provides 24/5 support across all plans via phone, chat, and email. Free plan users get the same support channels as paid customers. The free live support window covers business hours globally.
Nutshell CRM: Nutshell offers free live support, live chat, and email support for all customers. Enterprise users get priority response times. Free data migration is included on every plan, which sets it apart from competitors that charge for premium assistance.
Prijzen en kosten
Laten we de prijsplannen eens naast elkaar vergelijken.
| Plan | Freshsales CRM | Nutshell CRM |
|---|---|---|
| Vrij | $0 (tot 3 gebruikers) | ❌ (Alleen 14-daagse proefperiode) |
| Invoer | Growth: $9/user/month | Stichting: $13 per gebruiker per maand |
| Middenklasse | Pro: $39 per gebruiker per maand | Groei: $25 per gebruiker per maand |
| Hoger | — | Pro: $42 per gebruiker per maand |
| Bovenkant | Enterprise: $59/user/month | Business: $59/user/month |
| Premie | — | Enterprise: $79/user/month |
Freshsales CRM: Freshsales is the cheaper entry point at $9 per user per month. The free plan covers up to 3 users with most features included. Pricing has dropped 2-3 times lower than before, making it excellent value for small to medium sized businesses.
Nutshell CRM: Nutshell starts at $13 per user per month with no free plan. The five-tier pricing structure gives you room to grow into more features. Free data migration and live support on every plan add real value beyond the base price.
Verschillende scenario's
| Als u het nodig heeft... | Kiezen | Waarom |
|---|---|---|
| Krap budget | Freshsales CRM | $9/user vs $13/user starting price |
| AI-powered selling | Freshsales CRM | Freddy AI scores leads and predicts deals |
| Easy learning curve | Nutshell CRM | Productive within days, minimal training |
| Built-in phone & SMS | Freshsales CRM | Unified inbox with all channels |
| Free data migration | Nutshell CRM | Included on every plan |
| Gratis proefabonnement om mee te beginnen | Freshsales CRM | Up to 3 users free forever |
| Many integrations | Nutshell CRM | 5,000+ apps via Zapier |
💰 Jouw budget
Freshsales CRM is the cheaper option at $9 per user per month. If you have a tight budget, the free plan for up to 3 users gives you a no-risk starting point.
🔌 Jouw technologie-stack
If you already use other Freshworks products like Freshdesk, Freshsales is the natural choice. Nutshell wins if you rely on Zapier to connect tools beyond the major platforms.
📝 Jouw verkoopproces
For complex sales activities with phone, SMS, and AI scoring, Freshsales fits best. For straightforward B2B pipelines and contact management, Nutshell is the easier fit.
🎓 Jouw ervaringsniveau
Beginners and small teams without a CRM background tend to onboard faster on Nutshell. Sales teams comfortable with more advanced features will get more out of Freshsales over time.
🆓 Gratis proefversies en demo's
Freshsales offers a 21-day free trial with no credit card required across all paid tiers. Nutshell offers a 14-day free trial. Try both before you commit — your sales team’s reaction matters more than feature lists.
🛟 Ondersteuningsopties
Freshsales provides 24/5 support via phone, chat, and email on every plan. Nutshell offers free live support, live chat, and free data migration on every plan, with priority support for enterprise users.
Overstaphandleiding
Gebruik je al een van deze CRM-systemen? Dit kun je verwachten als je overstapt.
🔄 Switching from Freshsales CRM to Nutshell CRM?
✅ Wat je eraan hebt:
- Free data migration handled by the Nutshell team
- Multiple pipeline views including Map and Chart
- 5,000+ integrations via Zapier in addition to native ones
❌ Wat je verliest:
- Freddy AI lead scoring and deal predictions
- Built-in phone, chat, and SMS in a unified inbox
- Free plan and lower entry price ($9 vs $13 per user per month)
📋 Zo schakel je over:
- Export your contacts, deals, and notes from Freshsales as CSV
- Create a new account on Nutshell and start the 14-day free trial
- Request free data migration through Nutshell support to import everything
🔄 Switching from Nutshell CRM to Freshsales CRM?
✅ Wat je eraan hebt:
- Freddy AI lead scoring and deal risk predictions
- Built-in phone, email, chat, and SMS unified inbox
- Free plan for up to 3 users and lower starting price
❌ Wat je verliest:
- Free data migration on every plan
- Multiple pipeline views like Map and Chart
- Access to 5,000+ Zapier-connected apps as a primary integration path
📋 Zo schakel je over:
- Export your Nutshell data including contacts, deals, and custom fields
- Create a new account on Freshsales and start the 21-day free trial
- Use the Freshsales import wizard to map fields and load your data
Wat onze recensie niet behandelde
This comparison focused on small to medium sized businesses comparing core CRM features. We didn’t test enterprise SSO setup, custom API development, or complex multi-region territory management. We also didn’t evaluate how either CRM handles 1,000+ user deployments or specialized industries like healthcare and finance. Our observations are based on the May 2026 versions, and features may have changed since then. If you’re a large enterprise or a niche industry, your priorities may differ from what we’ve covered here.
Eindconclusie
| Categorie | Winnaar |
|---|---|
| 💰 Prijzen | Freshsales CRM |
| 🤖 AI-functies | Freshsales CRM |
| 📞 Communicatiemiddelen | Freshsales CRM |
| 🎯 Pipeline Views | Nutshell CRM |
| 👶 Gebruiksgemak | Nutshell CRM |
| 🔌 Integraties | Nutshell CRM |
| 🛟 Free Migration & Support | Nutshell CRM |
| 🏆 Algemene winnaar | Freshsales CRM |
🏆 WINNAAR: FRESHSALES CRM
Freshsales CRM wins 3 of 7 categories on raw count, but takes the overall win on depth and value.
Het meest geschikt voor: AI-powered sales teams, small and medium sized businesses, growing companies that need built-in phone and SMS
Freshsales CRM and Nutshell CRM are two very different products.
Freshsales is a deeper CRM software platform with Freddy AI, omnichannel outreach, and a free plan.
Nutshell CRM is a simpler, easier-to-learn tool focused on small B2B sales teams.
Nutshell is excellent for teams that want a CRM productive within days. Free data migration and live support on every plan are real value-adds.
However, if you need AI lead scoring, built-in communication tools, or a free plan to start, Freshsales is the better choice.
The 21-day free trial means you can test Freshsales without a credit card before deciding.
Meer over Freshsales CRM vergeleken
Hieronder een vergelijking van Freshsales CRM met andere concurrenten:
Freshsales wint op de volgende punten: Lower entry price ($9 vs HubSpot Sales Hub paid plans), free plan with more features, built-in phone and SMS in the unified inbox
HubSpot wint op de volgende punten: Larger marketplace of integrations, more advanced marketing automation, broader content management features
Freshsales CRM versus Zoho CRM
Freshsales wint op de volgende punten: Cleaner interface for new users, Freddy AI insights bundled by default, tighter integration with Freshdesk OMNI
Zoho CRM scoort hoog op de volgende punten: Wider Zoho One product suite, more customization depth at higher tiers, broader native integrations beyond the parent suite
Freshsales CRM versus Pijpleiding
Freshsales wint op de volgende punten: Free plan availability, AI lead scoring built in, omnichannel communication including WhatsApp and SMS
Pipedrive wint op: Visual pipeline simplicity, faster setup for very small teams, focused sales-only feature set
Freshsales CRM versus Salesforce
Freshsales wint op de volgende punten: Lower total cost for SMBs, faster onboarding, simpler admin and configuration
Salesforce wint op de volgende punten: Enterprise-scale customization, deeper network of certified consultants, broader functionality across departments
Meer over Nutshell CRM vergeleken
Hieronder een vergelijking van Nutshell CRM met andere concurrenten:
Nutshell wins on: Free data migration on every plan, simpler interface for small B2B sales teams, predictable per-user pricing without aggressive upsells
HubSpot wint op de volgende punten: More advanced automation, larger marketplace, broader marketing and content tools
Nutshell CRM versus Capsule CRM
Nutshell wins on: Built-in marketing tools without paid add ons, more pipeline views (Board, List, Map, Chart), ProspectorIQ and VisitorIQ for lead discovery
Capsule wins on: Lower entry pricing, simpler feature set for solo users, lighter learning curve for first-time CRM users
Nutshell CRM versus Monday CRM
Nutshell wins on: Sales-specific features built in, free data migration, dedicated B2B sales focus rather than general work management
CRM wint maandag op de volgende punten: Stronger project management cross-over, more flexible board views, broader use beyond sales teams
Nutshell wins on: Free live support and data migration on every plan, simpler day-to-day interface, integrated email marketing without paid extras
Insightly wint op de volgende punten: Built-in project management, deeper relationship mapping, broader G Suite integration history
Veelgestelde vragen
Is Freshsales een CRM-systeem?
Yes, Freshsales is a cloud-based CRM software designed for sales teams of all sizes. It’s part of the Freshworks suite and includes lead management, deal tracking, and AI-powered insights via Freddy AI.
Is Nutshell een goed CRM-systeem?
Nutshell is well-regarded for small to mid-sized B2B sales teams that prioritize ease of use. Users on review platforms appreciate the reminder functions, scheduling capabilities, and the affordability compared to other CRM tools.
Wat is het maximale aantal gebruikers dat is toegestaan in het gratis abonnement van Freshsales?
The free plan supports up to 3 users with most features included. It’s a good way to test the customer relationship management platform without paying or entering credit card details.
Wat zijn de maandelijkse kosten van een CRM-systeem?
CRM pricing varies widely. Freshsales paid plans start at $9 per user per month and go up to $71 per user per month for the top Enterprise tier. Nutshell starts at $13 per user per month and reaches $79 per user per month at the Enterprise level.
Heeft Nutshell een app?
Yes, Nutshell provides a mobile application for both iOS and Android. The app handles contact management, pipeline updates, and task management on the go. Users have given positive feedback on its mobile functionality.
Is my data secure with Freshsales and Nutshell?
Both platforms use modern beveiliging practices and encrypted connections to protect customer data. Each provider publishes a security page covering encryption, audit logs, and access controls. Review their documentation for compliance details that match your industry needs.
Can I customize fields and reports in either CRM?
Yes, both let you customize custom fields, dashboards, and reports. Freshsales also lets you customize sales sequences and workflows in multiple languages. Nutshell lets you customize the contact view and pipeline stages to match how your team works with clients.
What happens if a CRM page won’t load or I see a verification screen?
Sometimes CRM apps display a “checking your browser” message that says “verifying you are human” or “verification successful waiting” while the connection is verified. These pages typically resolve in a few seconds — wait a moment before proceeding. If the page does not load the site properly after waiting, refresh the browser, check the Ray ID shown on the screen, and contact support so they can respond. Both CRMs execute this kind of bot check to keep customer data safe.
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