⚡ 快速结论：
- 定价： 新鲜销售 客户关系管理 starts at $9/user/month vs Nutshell at $13/user/month.
- 最适合： Freshsales for AI-powered sales teams that want Freddy AI and a free plan. Nutshell for small B2B sales teams that want a simple, easy-to-learn 客户关系管理.
- 主要区别： Freshsales bundles built-in phone, email, chat, and SMS in a unified 收件箱. Nutshell focuses on contact management, drag-and-drop pipelines, and free data migration.
- 我们的选择： Freshsales CRM for most users — it offers more features, AI lead scoring, a free plan for up to 3 users, and a longer 21-day free trial.
Choosing between Freshsales CRM and Nutshell CRM comes down to one question.
Do you want an AI-powered platform with deep features?
Or a simple, easy-to-learn CRM built for small B2B teams?
Both tools manage customer data, deals, and sales activities.
But they serve different sales teams with very different needs.
此对比分析了价格、功能和使用案例，以帮助您做出决定。
概述
本次对比涵盖价格、功能和易用性。
We also break down who each CRM software works best for.
我们的 作家 spent time with Nutshell CRM directly during this review.
Observations on Freshsales come from documentation, G2 reviews, and Capterra ratings.
最后，您就会知道哪款 CRM 最适合您。 商业.
Freshsales CRM是什么？
Freshsales CRM is an AI-powered customer relationship management platform.
It helps sales teams manage leads, deals, and customer data in one place.
The platform launched in 2016 as part of the Freshworks suite.
Freshsales includes Freddy AI for lead scoring and deal predictions.
It works for small and medium sized businesses across many industries.
Freshworks 声称其产品在全球拥有超过 67,000 名客户。
Freshsales CRM
An AI-powered CRM for sales teams of all sizes. Get Freddy AI lead scoring, a unified inbox, and a 21-day free trial. No credit card required to start.
Freshsales CRM定价
Here’s what Freshsales costs in 2026. Pricing has dropped 2-3 times lower than before.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 自由的 | $0（最多 3 位用户） | Trying core CRM features |
| 生长 | 每用户每月 9 美元 | 小团队起步 |
| 专业版 | 每用户每月 39 美元 | 不断壮大的销售团队 |
| 企业 | 每用户每月 59 美元 | 规模较大的组织 |
Pricing verified May 2026.
免费试用： Yes, 21-day free trial across all paid tiers. No credit card required to create a new account.
退款保证： Freshsales does not offer a refund window after billing. The 21-day free trial is the main risk-free way to test paid features.
📌 笔记： The free plan supports up to 3 users with most features included. The Growth plan at $9/user/month is excellent value for 小型企业 just getting started with CRM software.
⚠️ 警告： Some Freshsales add ons cost extra beyond the base plan. Phone credits, additional bot sessions, and certain Freshworks products charge separately. Review the pricing page before you commit.
Freshsales CRM 的主要优势
Here’s what makes Freshsales worth considering:
- Freddy AI 副驾驶： Freddy AI scores leads, predicts deal risks, and suggests next best actions. It improves conversion rates by analyzing behavior and profile data.
- 360度客户视图： Freshsales provides a complete timeline of every customer touchpoint. You see emails, calls, deals, and notes in one centralized record.
- 内置通信： Phone, email, chat, and SMS work inside a unified inbox. There’s no need to juggle separate tools for 外联.
- 可视化流水线管理： Kanban boards make deal stages easy to track at a glance. You can spot bottlenecks before they cost you revenue.
- 营销 自动化: Freshsales is tightly integrated with Freshmarketer for personalized marketing campaigns. Bulk emails and activity tracking work natively.
- 全渠道推广： Connect with customers via WhatsApp Business, Facebook Messenger, and LINE. The mobile app supports offline access and call logging.
- 性价比极高： The Growth plan starts at $9 per user per month. Users score Freshsales 4.5/5 on Capterra and G2 review platforms.
我们的团队注意到了什么
Note: We haven’t had extensive hands-on time with Freshsales CRM yet. The information here is based on Freshsales documentation, G2 reviews, and Capterra ratings.
According to G2 reviews, the intuitive interface is frequently praised by new users. Many reviewers note Freshsales is easy to learn and quick to set up. However, some reviews mention the platform can feel slow at times. Cluttered navigation and slower loading times are common complaints in larger Freshsales accounts.
Freshsales CRM 的优点和缺点
✅ 优点
- Freddy AI 自动对销售线索进行评分并预测交易风险
- Built-in phone, email, chat, and SMS in a unified inbox
- Free plan for up to 3 users with most features included
- 21-day free trial across all pricing tiers, no credit card required
- 24/5 support across all plans via phone, chat, and email
❌缺点
- Around 385 integrations is fewer than HubSpot or Salesforce
- 与 Freshworks 以外的第三方工具的本地连接器有限。
- Some users report cluttered navigation and slower loading times
- Lacks some advanced features compared to HubSpot and Salesforce
Nutshell CRM是什么？
Nutshell CRM is a cloud-based customer relationship management platform.
It targets small to mid-sized B2B sales teams who want simplicity.
Nutshell focuses on contact management, calendar sync, and pipeline tracking.
The CRM software includes web forms, email marketing, and 人工智能工具.
It avoids complex features in favor of an easy-to-use interface.
In 2025, Nutshell was recognized as a top choice for small B2B teams.
Nutshell CRM
A simple, all-in-one CRM for small B2B sales teams. Get drag-and-drop pipelines, free data migration, and live support on every plan. Try it free for 14 days.
Nutshell CRM定价
Nutshell plans are sold per user per month. Here’s the full breakdown.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 基础 | 每用户每月 13 美元 | Single user or small businesses |
| 生长 | 每用户每月 25 美元 | Teams adding personal email sequences |
| 专业版 | 每用户每月 42 美元 | Multiple pipelines and territories |
| 商业 | 每用户每月 59 美元 | Full reporting suite and 审计 日志 |
| 企业 | 每用户每月 79 美元 | Larger B2B teams and integrations |
Pricing verified May 2026.
免费试用： Yes, 14-day free trial for new users. No credit card required.
退款保证： Nutshell does not publish a refund policy. The 14-day trial is the main way to test the platform risk-free.
📌 笔记： Every Nutshell plan comes standard with unlimited contacts and no data limits. Free data migration and free live support are included on every tier — that’s rare in this category.
⚠️ 警告： The Foundation plan at $13 per user per month covers basic contact management only. If you need email sequences, multiple pipelines, or the full reporting suite, you’ll need Growth or higher.
Nutshell CRM 的主要优势
Here’s what makes Nutshell worth considering:
- 易于使用的界面： Nutshell has a minimal learning curve compared to other CRMs. Most users are productive within days, not weeks.
- 可视化流水线管理： Drag-and-drop boards make sales activities easy to track. View pipelines as Board, List, Map, or Chart.
- 内置营销工具： Email marketing, landing pages, and web forms work without paid add ons. Drip campaigns and bulk email are included.
- 潜在客户发现工具： ProspectorIQ helps find new leads and VisitorIQ identifies companies visiting your website. These tools surface potential customers automatically.
- 广泛集成： Nutshell connects with Google Workspace, Microsoft 365, Outlook, and Slack. Over 5,000 additional apps work via Zapier.
- 免费数据迁移： Nutshell migrates your data for free on all plans. Most competitors charge premium fees for this kind of help.
- Live Support on Every Plan: Live chat and email support are included for all customers. Enterprise users get priority support response times.
我们的团队注意到了什么
Our writer signed up for Nutshell CRM and spent several days with the platform. Here’s what stood out from that hands-on time:
简述 CRM 的优缺点
✅ 优点
- Minimal learning curve — productive within days for most users
- Free data migration and live support included on every plan
- Unlimited contacts and no data limits on any tier
- Multiple pipeline views including Board, List, Map, and Chart
- Connects to 5,000+ apps via Zapier in addition to native integrations
❌缺点
- Automation features are less advanced than HubSpot or Salesforce
- Some users report email attachment handling needs work
- Foundation plan at $13/user/month is limited in features
- No free plan — only a 14-day trial for new accounts
功能对比
Ready to dive into a detailed comparison of Freshsales CRM vs Nutshell CRM?
We’ll explore 8 key features to help you determine which CRM software best fits your sales process.
| 特征 | Freshsales CRM | Nutshell CRM |
|---|---|---|
| 起价 | 每用户每月 9 美元 | 每用户每月 13 美元 |
| 免费计划 | ✅（最多3位用户） | ❌（仅限14天试用） |
| AI 线索评分 | ✅ Freddy AI | ✅ 基础人工智能工具 |
| 管道管理 | ✅ Kanban boards | ✅ Board, List, Map, Chart |
| 内置电话和短信 | ✅ | ❌ (click-to-call only) |
| 电子邮件营销 | ✅ Via Freshmarketer | ✅ 原生 |
| 集成 | ~385 native | 通过 Zapier 实现 5,000+ |
| Free Data Migration | ❌ | ✅ 所有方案 |
| 免费试用 | 21天，无需信用卡 | 14天，无需信用卡 |
| 最适合 | AI-powered sales teams | 小型B2B销售团队 |
1. AI线索评分
Freshsales CRM： Freddy AI scores leads based on behavior and profile data. It predicts deal risks and suggests the next best action to close deals. Sales teams use these insights to focus on the highest-value leads first.
Nutshell CRM： Nutshell integrates AI tools to assist with revenue-driving tasks. ProspectorIQ helps identify potential leads and VisitorIQ identifies companies visiting your website. The AI features are useful but less deep than Freddy AI.
2. 联系人管理
Freshsales CRM： Freshsales centralizes customer information and provides a complete history of every touchpoint. The 360-degree customer view shows emails, calls, deals, notes, and chat threads. Sales reps can update customer data and track interactions across the timeline.
Nutshell CRM： Nutshell offers contact management with calendar sync, click-to-call, and team collaboration. It provides unlimited contacts and no data limits on any plan. Custom fields let you tailor the contact view to your business.
3. 管道管理
Freshsales CRM： Freshsales features a visual pipeline management system that uses Kanban boards. You can track deal progress and identify bottlenecks at a glance. Drag deals between stages to update their status quickly.
Nutshell CRM： Nutshell uses visual drag-and-drop boards for managing sales pipelines. It offers multiple views including Board, List, Map, and Chart. The Pro plan adds multiple pipelines and territories for teams that sell across regions.
4. 销售自动化
Freshsales CRM： Freshsales automates repetitive sales activities so reps can focus on selling. Sales sequences send follow-ups automatically based on triggers. Workflow rules handle routing, notifications, and updates without manual work.
Nutshell CRM： Nutshell automates repetitive sales tasks like lead routing and follow-up notifications. The automation features are reliable but less advanced than HubSpot or Salesforce. Personal email sequences are available on Growth plans and above.
⚠️ 警告： Some advanced sales automation features in Freshsales sit behind the Pro plan at $39 per user per month. Check the feature list for your plan before assuming all automation is included.
5. Email & Communication
Freshsales CRM： Freshsales includes built-in phone, email, chat, and SMS within a unified inbox. Omnichannel outreach extends to WhatsApp Business, Facebook Messenger, and LINE. You can send personalized bulk emails and monitor open rates and replies.
Nutshell CRM： Nutshell enables email marketing through list creation, bulk email sending, and drip campaigns. It syncs with Gmail and Outlook for two-way email tracking. Email templates and personal email sequences round out the outreach toolset.
6. 报告与分析
Freshsales CRM： Freshsales provides around a dozen predefined sales reports that are fully customizable. AI insights help track team performance and forecast revenue. Reports cover deals, activities, conversion rates, and pipeline health.
Nutshell CRM： Nutshell offers customizable dashboards and reports tailored to your business. The full reporting suite is included on the Business plan. KPIs, sales funnel, and timelines help managers track team performance.
7. 集成
Freshsales CRM： Freshsales offers around 385 integrations and apps. It connects natively with Google, Microsoft 365, Slack, and Zoom. Native connectors with third-party tools outside Freshworks products are limited compared to HubSpot.
Nutshell CRM： Nutshell connects with Google Apps, MailChimp, Zendesk, Outlook, and Slack natively. Over 5,000 additional apps work via Zapier integration. Users can also import contacts from any source using a CSV file.
8. 客户支持
Freshsales CRM： Freshsales provides 24/5 support across all plans via phone, chat, and email. Free plan users get the same support channels as paid customers. The free live support window covers business hours globally.
Nutshell CRM： Nutshell offers free live support, live chat, and email support for all customers. Enterprise users get priority response times. Free data migration is included on every plan, which sets it apart from competitors that charge for premium assistance.
定价与成本
让我们来并排比较一下这些定价方案。
| 计划 | Freshsales CRM | Nutshell CRM |
|---|---|---|
| 自由的 | $0（最多 3 位用户） | ❌（仅限14天试用） |
| 入口 | Growth: $9/user/month | 基础版：13 美元/用户/月 |
| 中档 | 专业版：39 美元/用户/月 | 增长：每用户每月 25 美元 |
| 更高 | — | 专业版：每用户每月 42 美元 |
| 顶部 | Enterprise: $59/user/month | Business: $59/user/month |
| 优质的 | — | Enterprise: $79/user/month |
Freshsales CRM： Freshsales is the cheaper entry point at $9 per user per month. The free plan covers up to 3 users with most features included. Pricing has dropped 2-3 times lower than before, making it excellent value for small to medium sized businesses.
Nutshell CRM： Nutshell starts at $13 per user per month with no free plan. The five-tier pricing structure gives you room to grow into more features. Free data migration and live support on every plan add real value beyond the base price.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| 预算紧张 | Freshsales CRM | $9/user vs $13/user starting price |
| AI-powered selling | Freshsales CRM | Freddy AI scores leads and predicts deals |
| Easy learning curve | Nutshell CRM | Productive within days, minimal training |
| Built-in phone & SMS | Freshsales CRM | Unified inbox with all channels |
| Free data migration | Nutshell CRM | Included on every plan |
| 免费计划开始 | Freshsales CRM | Up to 3 users free forever |
| Many integrations | Nutshell CRM | 5,000+ apps via Zapier |
💰 您的预算
Freshsales CRM is the cheaper option at $9 per user per month. If you have a tight budget, the free plan for up to 3 users gives you a no-risk starting point.
🔌 您的技术栈
If you already use other Freshworks products like Freshdesk, Freshsales is the natural choice. Nutshell wins if you rely on Zapier to connect tools beyond the major platforms.
📝 您的销售流程
For complex sales activities with phone, SMS, and AI scoring, Freshsales fits best. For straightforward B2B pipelines and contact management, Nutshell is the easier fit.
🎓您的经验水平
Beginners and small teams without a CRM background tend to onboard faster on Nutshell. Sales teams comfortable with more advanced features will get more out of Freshsales over time.
🆓 免费试用和演示
Freshsales offers a 21-day free trial with no credit card required across all paid tiers. Nutshell offers a 14-day free trial. Try both before you commit — your sales team’s reaction matters more than feature lists.
🛟 支持选项
Freshsales provides 24/5 support via phone, chat, and email on every plan. Nutshell offers free live support, live chat, and free data migration on every plan, with priority support for enterprise users.
切换指南
已经在使用这些客户关系管理系统（CRM）中的一款了吗？如果您切换到其他系统，以下是您可能遇到的情况。
🔄 Switching from Freshsales CRM to Nutshell CRM?
✅ 你将获得：
- Free data migration handled by the Nutshell team
- Multiple pipeline views including Map and Chart
- 5,000+ integrations via Zapier in addition to native ones
❌ 你会失去什么：
- Freddy AI lead scoring and deal predictions
- Built-in phone, chat, and SMS in a unified inbox
- Free plan and lower entry price ($9 vs $13 per user per month)
📋 如何切换：
- Export your contacts, deals, and notes from Freshsales as CSV
- Create a new account on Nutshell and start the 14-day free trial
- Request free data migration through Nutshell support to import everything
🔄 Switching from Nutshell CRM to Freshsales CRM?
✅ 你将获得：
- Freddy AI lead scoring and deal risk predictions
- Built-in phone, email, chat, and SMS unified inbox
- Free plan for up to 3 users and lower starting price
❌ 你会失去什么：
- Free data migration on every plan
- Multiple pipeline views like Map and Chart
- Access to 5,000+ Zapier-connected apps as a primary integration path
📋 如何切换：
- Export your Nutshell data including contacts, deals, and custom fields
- Create a new account on Freshsales and start the 21-day free trial
- Use the Freshsales import wizard to map fields and load your data
我们的评测没有涵盖的内容
This comparison focused on small to medium sized businesses comparing core CRM features. We didn’t test enterprise SSO setup, custom API development, or complex multi-region territory management. We also didn’t evaluate how either CRM handles 1,000+ user deployments or specialized industries like healthcare and finance. Our observations are based on the May 2026 versions, and features may have changed since then. If you’re a large enterprise or a niche industry, your priorities may differ from what we’ve covered here.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | Freshsales CRM |
| 🤖 AI 功能 | Freshsales CRM |
| 📞 通信工具 | Freshsales CRM |
| 🎯 Pipeline Views | Nutshell CRM |
| 👶 易用性 | Nutshell CRM |
| 🔌 集成 | Nutshell CRM |
| 🛟 Free Migration & Support | Nutshell CRM |
| 🏆 总冠军 | Freshsales CRM |
🏆 优胜者：FRESHSALES CRM
Freshsales CRM wins 3 of 7 categories on raw count, but takes the overall win on depth and value.
最适合： AI-powered sales teams, small and medium sized businesses, growing companies that need built-in phone and SMS
Freshsales CRM and Nutshell CRM are two very different products.
Freshsales is a deeper CRM software platform with Freddy AI, omnichannel outreach, and a free plan.
Nutshell CRM is a simpler, easier-to-learn tool focused on small B2B sales teams.
Nutshell is excellent for teams that want a CRM productive within days. Free data migration and live support on every plan are real value-adds.
However, if you need AI lead scoring, built-in communication tools, or a free plan to start, Freshsales is the better choice.
The 21-day free trial means you can test Freshsales without a credit card before deciding.
Freshsales CRM 的更多比较
以下是Freshsales CRM与其他竞争对手的对比：
Freshsales 在以下方面胜出： Lower entry price ($9 vs HubSpot Sales Hub paid plans), free plan with more features, built-in phone and SMS in the unified inbox
HubSpot 在以下方面胜出： Larger marketplace of integrations, more advanced marketing automation, broader content management features
Freshsales 在以下方面胜出： Cleaner interface for new users, Freddy AI insights bundled by default, tighter integration with Freshdesk OMNI
Zoho CRM 的优势在于： Wider Zoho One product suite, more customization depth at higher tiers, broader native integrations beyond the parent suite
Freshsales CRM 与 CRM 的比较 管道驱动
Freshsales 在以下方面胜出： Free plan availability, AI lead scoring built in, omnichannel communication including WhatsApp and SMS
Pipedrive 获胜： Visual pipeline simplicity, faster setup for very small teams, focused sales-only feature set
Freshsales CRM 与 Salesforce 的比较
Freshsales 在以下方面胜出： Lower total cost for SMBs, faster onboarding, simpler admin and configuration
Salesforce 的优势在于： Enterprise-scale customization, deeper network of certified consultants, broader functionality across departments
Nutshell CRM 的更多比较
以下是 Nutshell CRM 与其他竞争对手的对比：
Nutshell wins on: Free data migration on every plan, simpler interface for small B2B sales teams, predictable per-user pricing without aggressive upsells
HubSpot 在以下方面胜出： More advanced automation, larger marketplace, broader marketing and content tools
Nutshell CRM 与 胶囊 客户关系管理
Nutshell wins on: Built-in marketing tools without paid add ons, more pipeline views (Board, List, Map, Chart), ProspectorIQ and VisitorIQ for lead discovery
Capsule wins on: Lower entry pricing, simpler feature set for solo users, lighter learning curve for first-time CRM users
Nutshell wins on: Sales-specific features built in, free data migration, dedicated B2B sales focus rather than general work management
周一 CRM 胜出： Stronger project management cross-over, more flexible board views, broader use beyond sales teams
Nutshell wins on: Free live support and data migration on every plan, simpler day-to-day interface, integrated email marketing without paid extras
Insightly 在以下方面胜出： Built-in project management, deeper relationship mapping, broader G Suite integration history
常见问题解答
Freshsales是CRM系统吗？
Yes, Freshsales is a cloud-based CRM software designed for sales teams of all sizes. It’s part of the Freshworks suite and includes lead management, deal tracking, and AI-powered insights via Freddy AI.
Nutshell 是一款好的客户关系管理系统吗？
Nutshell is well-regarded for small to mid-sized B2B sales teams that prioritize ease of use. Users on review platforms appreciate the reminder functions, scheduling capabilities, and the affordability compared to other CRM tools.
Freshsales免费套餐允许的最大用户数量是多少？
The free plan supports up to 3 users with most features included. It’s a good way to test the customer relationship management platform without paying or entering credit card details.
CRM系统每月费用是多少？
CRM pricing varies widely. Freshsales paid plans start at $9 per user per month and go up to $71 per user per month for the top Enterprise tier. Nutshell starts at $13 per user per month and reaches $79 per user per month at the Enterprise level.
Nutshell有应用程序吗？
Yes, Nutshell provides a mobile application for both iOS and 安卓. The app handles contact management, pipeline updates, and task management on the go. Users have given positive feedback on its mobile functionality.
Is my data secure with Freshsales and Nutshell?
Both platforms use modern 安全 practices and encrypted connections to protect customer data. Each provider publishes a security page covering encryption, audit logs, and access controls. Review their documentation for compliance details that match your industry needs.
Can I customize fields and reports in either CRM?
Yes, both let you customize custom fields, dashboards, and reports. Freshsales also lets you customize sales sequences and workflows in multiple languages. Nutshell lets you customize the contact view and pipeline stages to match how your team works with clients.
What happens if a CRM page won’t load or I see a verification screen?
Sometimes CRM apps display a “checking your browser” message that says “verifying you are human” or “verification successful waiting” while the connection is verified. These pages typically resolve in a few seconds — wait a moment before proceeding. If the page does not load the site properly after waiting, refresh the browser, check the Ray ID shown on the screen, and contact support so they can respond. Both CRMs execute this kind of bot check to keep customer data safe.
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