⚡ Veredicto rápido:
- Precios: Freshsales starts at $9/user/month. Copper CRM pricing also starts at $9/seat/month, but climbs to $99.
- Ideal para: Freshsales for sales teams that want AI scoring and built-in calling. Copper for teams living inside Gmail and Google Calendar.
- Diferencia clave: Freddy AI scores leads and predicts deal risk. Copper has no AI layer, but its Google Workspace integration is deeper.
- Nuestra elección: Ventas frescas CRM for most businesses. It rates 4.0 against Copper’s 3.5 and does more at every price point.
Copper CRM was built for one thing: Google Workspace.
Freshsales CRM was built for sales teams of any stack.
That single split explains almost every difference between them.
One lives in your Gmail inbox. The other runs its own platform.
Here is how the two compare on price, features, and daily use.
Descripción general
This Freshsales vs Copper CRM comparison covers pricing, core features, and ease of use.
Nuestro escritor spent hands-on time with Copper CRM directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
We also flag where public pricing pages disagree with our datos.
By the end you will know which sales CRM fits your negocio.
¿Qué es Freshsales CRM?
Freshsales CRM is an AI-powered customer relationship management platform for sales teams.
Se lanzó en 2016 como el segundo producto principal de Freshworks.
The tool centralizes customer data and shows every touchpoint on one timeline.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit in one unified inbox.
Freshworks says over 67,000 customers worldwide use its products.
🏆 Ganador: Freshsales CRM
Freddy AI scores every new lead as it lands. A 21-day free trial covers all tiers, with no credit card required.
Precios de Freshsales CRM
Three paid tiers cover solo sellers up to larger sales teams.
| Plan | Precio | Mejor para |
|---|---|---|
| Crecimiento | $9/usuario/mes | Pequeña empresa equipos que comienzan |
| Pro | $39/usuario/mes | Equipos en crecimiento que necesitan automatización |
| Empresa | $59/usuario/mes | Larger teams needing advanced capabilities |
Pricing verified September 2026.
Prueba gratuita: 21 days across every tier, with no credit card required to create a new account.
Garantía de devolución de dinero: Freshworks does not publish a blanket refund window. Annual billing is handled case by case through support.
📌 Nota: Freshsales pricing has dropped 2 to 3 times over the years. That is a large part of why it reads as excellent value for small and medium sized businesses today.
⚠️ Pricing conflict: Some public sources list an entry plan at $11/user/month, an Enterprise tier at $71/user/month, and a free plan for up to 3 users. Our verified figures are $9, $39, and $59 with no free tier, so we use those in every table here. Confirm the live page before you buy.
Principales ventajas de Freshsales CRM
Here is what makes this CRM software worth a look:
- Freddy AI scoring: Ranks each new lead on behavior and profile. It also predicts deal risk and recommends the next move to close.
- Vista del cliente en 360 grados: Every call, email, and reunión sits on one timeline. Sales reps stop digging through inboxes for context.
- Kanban pipelines: Visual boards track deal progress and expose bottlenecks fast. You can create pipelines for different products or regions.
- Omnichannel messaging: Email, phone, WhatsApp Business, Facebook Messenger, and LINE run from one screen. Replies stay attached to the contact record.
- Freshworks suite fit: Freshdesk and Freshmarketer connect natively. Teams already on other Freshworks products get marketing and support in the same account.
- Reports that answer questions: Around a dozen predefined sales reports ship ready to use, and all of them are customizable for forecasting.
- Mobile app with offline access: El iOS and Android app logs calls and works without a connection. Field sales reps can update records anywhere.
Lo que nuestro equipo observó
Note: We have not had extended hands-on time with Freshsales CRM yet. The notes above come from published documentation, the Freshworks pricing page, and public G2 and Capterra reviews. On those platforms it holds an average score of 4.5 out of 5.
Ventajas y desventajas de Freshsales CRM
✅ Ventajas
- Freddy AI evalúa los clientes potenciales, predice los riesgos de las transacciones y sugiere las mejores acciones a seguir.
- Built-in phone, email, chat, and SMS in a single unified inbox
- Prueba gratuita de 21 días en todos los planes sin necesidad de tarjeta de crédito.
- Excellent value for small and medium sized businesses at $9/user/month
- Soporte 24/5 por teléfono, chat y correo electrónico en todos los planes.
❌ Contras
- Navigation feels cluttered and pages can be slow to respond
- Alrededor de 385 integraciones es menos que HubSpot o Fuerza de ventas oferta
- Native connectors with third-party tools are thin outside the Freshworks suite
¿Qué es Copper CRM?
Copper CRM is a sales CRM built specifically for Google Workspace.
Se lanzó en 2012 como una extensión de Gmail que eliminó la entrada manual de datos.
A Chrome extension puts the CRM inside your Gmail inbox.
You can create leads, companies, and tasks directly from Gmail or Google Calendar.
Records fill themselves from email, so reps type less.
Copper afirma tener más de 30.000 clientes de CRM en todo el mundo, incluyendo a la propia Google.
The walkthrough below shows how the tool behaves day to day.
CRM de cobre
The only CRM made for Google Workspace. Manage clients and deals without leaving Gmail. A 14-day free trial is available.
Precios de Copper CRM
Four tiers run from a contacts-only entry plan to a full business tier.
| Plan | Precio | Mejor para |
|---|---|---|
| Motor de arranque | $9/asiento/mes | Organizar únicamente contactos |
| Básico | $23/asiento/mes | Equipos pequeños que gestionan hasta 2.500 contactos. |
| Profesional | $59/asiento/mes | Equipos que importan hasta 15.000 contactos |
| Negocio | $99/asiento/mes | Email sequence and website tracking needs |
Pricing verified September 2026.
Prueba gratuita: 14 days for new users, no purchase needed to test the platform.
Garantía de devolución de dinero: No published refund window. Copper points buyers to the trial instead.
📌 Nota: The Starter plan has limited features and no pipeline. It organizes contacts and nothing more, so most teams start on Basic.
⚠️ Pricing conflict: The figures above are annual rates. Public sources list higher numbers when paid monthly: $29 for Basic, $69 for Professional, and $134 for Business. We keep our verified annual figures in every table, but budget for the monthly premium if you skip the yearly commitment.
Principales ventajas de Copper CRM
Here is where this CRM earns its keep:
- Integración con Google Workspace: Emails, meetings, and contact data sync on their own. Nothing else on the market matches Copper’s integration with Google products.
- Zero manual data entry: Records populate from Gmail automatically. New contacts appear without anyone typing them in.
- Familiar interface: The layout borrows from Google Docs and Google Sheets. Onboarding is quick for anyone who already uses Google Drive daily.
- Custom sales reporting: Build your own reports from Copper data rather than settling for fixed templates.
- Seguimiento de correos electrónicos y plantillas: See who opened a message and what they clicked. Email templates keep replies consistent across the sales team.
- API amigable: Developers rate the API easier to build against than HubSpot’s, which helps when you connect other tools.
- Seguridad basics covered: Data encryption, two-factor authentication, and compliance with Google’s security standards.
Lo que nuestro equipo observó
Our writer created a new account and ran Copper CRM inside a working Gmail inbox for several days. Here is what stood out from that time:
Ventajas y desventajas de Copper CRM
✅ Ventajas
- Google Workspace integration runs deeper here than in Freshsales or HubSpot
- Interface feels familiar to anyone who works in Google products
- Automatic syncing removes most manual data entry from the sales process
- Transparent pricing with no hidden customization or developer costs
❌ Contras
- Cannot be used natively by companies on Microsoft 365
- Contact management has glitched for some users, with contact information disappearing
- Marketing tools run on an external tool, Outfunnel, and feel clunky
- Costs climb steeply per tier and lack the scale larger enterprises need
Comparación de características
Both tools handle contacts, deals, and email. The gap shows up in how far each one goes past the basics.
| Característica | CRM de Freshsales | CRM de cobre |
|---|---|---|
| Precio inicial | $9/usuario/mes | $9/asiento/mes |
| Prueba gratuita | ✅ 21 días | ✅ 14 días |
| Puntuación de clientes potenciales mediante IA | ✅ Freddy IA | ❌ |
| Integración de Google Workspace | ✅ Básico | ✅ Profundo |
| Soporte de Microsoft 365 | ✅ | ❌ |
| Built-in Phone and SMS | ✅ | ❌ |
| Automatización del flujo de trabajo | ✅ | ✅ Professional plan and up |
| Seguimiento de sitios web | ✅ | ✅ Solo para el nivel empresarial |
| Integraciones | Around 385 | Limited, Google-first |
| Mejor para | Sales teams on any stack | Small business teams on Gmail |
1. Lead Scoring and Prioritization
CRM de Freshsales: Freddy AI ranks every new lead on behavior and profile data. It flags which deals are slipping and names the next best action. Documentation credits this scoring with better conversion rates.
CRM de cobre: Lead scoring exists, but it runs on rules you define rather than AI. You easily track a new lead from first email to closed deal, though nothing ranks them for you.
2. Contact Management and Manual Data Entry
CRM de Freshsales: Contact records pull in a full history of every touchpoint. That 360-degree view keeps customer data in one place, but you still enter more by hand than Copper users do.
CRM de cobre: Contact management is the headline feature. Records build themselves from Gmail. G2 reviews do flag glitches here, including contact information that vanishes.
⚠️ Advertencia: Export your contacts monthly on either platform. Reported data loss in Copper makes a backup habit worth the five minutes.
3. Email Tracking and Email Templates
CRM de Freshsales: Sends personalized bulk emails and monitors activity on each one. Tracking sits beside phone and chat in the same inbox, so nothing lives in a separate window.
CRM de cobre: Tracks opens and clicks from inside Gmail. Email templates cut repeat typing for the whole sales team.
4. Sales Sequences and Automated Emails
CRM de Freshsales: Sequences fire follow-ups on a schedule and stop when someone replies. Bulk emails go out with merge fields intact.
CRM de cobre: Automated emails work one-off or as a full email sequence, but sequences are locked to the Business tier. Messages send from your own Gmail account, which means no unsubscribe link is attached.
5. Workflow Automation and Lead Capture
CRM de Freshsales: Web forms push new contacts straight into the pipeline. Automation handles repetitive sales activities so reps spend the day selling.
CRM de cobre: Workflow automation removes repeat admin and lets you automate tasks across the sales process. It arrives on the Professional plan, not the cheaper tiers.
6. Asistencia de IA
CRM de Freshsales: Smart AI agents handle routine follow-up and data cleanup. The Freddy AI co-pilot drafts replies and summarizes deals.
The co-pilot sits one layer above the agents and answers plain questions about your pipeline.
CRM de cobre: No AI asistente ships with the platform. Automation here is rule-based, so you write the logic yourself.
7. Pipelines and Project Management
CRM de Freshsales: Kanban boards make deal stages obvious at a glance. Bottlenecks surface without running a report.
CRM de cobre: You create pipelines for sales and run multiple pipelines for delivery work in parallel. Project management sits in the same view, which is unusual at this price.
The same board structure also tracks post-sale projects for clients.
8. Reporting and Website Tracking
CRM de Freshsales: Around a dozen predefined sales reports ship ready to edit. AI insights sit on top for forecasting revenue and tracking team performance.
CRM de cobre: Custom reporting lets you build reports from scratch instead of editing presets. Website tracking is reserved for the top tier.
9. Integrations, Add Ons and Support
CRM de Freshsales: The marketplace lists around 385 apps and add ons, covering Google, Microsoft 365, Slack, and Zoom. That is fewer than the largest platforms offer, and third-party connectors are thinner than links to other Freshworks products.
Support runs 24/5 by phone, chat, and email on every plan, and Freshdesk OMNI extends that to service teams.
CRM de cobre: Integration depth is narrow but perfect where it counts. Gmail and Google Calendar sync natively, and the API is friendly enough for custom work.
10. Precios y costos
Both start at $9. They part ways fast after that.
| Nivel | CRM de Freshsales | CRM de cobre |
|---|---|---|
| Entrada | Crecimiento: 9 dólares por usuario al mes. | Starter — $9/seat/month |
| Medio | Pro: 39 $/usuario/mes | Basic — $23/seat/month |
| Superior | Empresa: 59 dólares por usuario al mes. | Professional — $59/seat/month |
| Arriba | ❌ None above Enterprise | Business — $99/seat/month |
CRM de Freshsales: The $9 Growth plan includes a working pipeline, not just contacts. Its ceiling is $59, which buys the whole feature set. Reviewers call it excellent value for money for small and medium sized businesses.
CRM de cobre: The $9 Starter plan holds contacts and nothing else, so real use starts at $23. Reaching sequences and website tracking means $99. That makes it costly against other CRMs with similar functionality.
Diferentes escenarios
| Si lo necesita | Elegir | Por qué |
|---|---|---|
| AI that ranks leads | CRM de Freshsales | Freddy AI scores and predicts |
| CRM inside Gmail | CRM de cobre | Built as a Gmail extension |
| Llamadas y SMS integrados | CRM de Freshsales | One unified inbox |
| Microsoft 365 shop | CRM de Freshsales | El cobre es exclusivo de Google. |
| Client project tracking | CRM de cobre | Pipelines double as projects |
| Lowest real cost | CRM de Freshsales | Full pipeline at $9 |
💰 Tu presupuesto
The $9 entry tiers are not equal. Freshsales gives you a working pipeline there, while Copper’s Starter plan only stores contacts.
🔌 Tu conjunto de tecnologías
If your company runs on Google Workspace (formerly G Suite), Copper wins outright. On Microsoft 365, it is not an option at all.
📞 Tu proceso de ventas
Phone-heavy teams need the built-in dialer that only Freshsales offers. Email-only teams will not miss it.
🎓 Tu nivel de experiencia
Copper is easier on day one because it looks like Google. Freshsales asks more upfront and gives more back later.
Pruebas y demostraciones gratuitas 🆓
Freshsales gives 21 days with no card. Copper gives 14. Load real deals into both before you decide.
🛟 Opciones de soporte
Freshsales covers phone, chat, and email 24/5 on every plan. Copper leans on documentation and email for pequeñas empresas.
Guía de cambio
Already on one of them? Here is what changes.
🔄 Switching from Freshsales CRM to Copper CRM?
✅ Lo que ganarás:
- CRM records that live inside your Gmail inbox
- Automatic syncing of email, meetings, and contact data
- Pipelines that double as client project boards
❌ Lo que perderás:
- Freddy AI scoring and deal risk prediction
- Built-in phone, SMS, and WhatsApp Business channels
- Around 385 marketplace integrations
📋 Cómo cambiar:
- Export contacts, leads, and deals from Freshsales as CSV
- Start the 14-day Copper trial with your Google Workspace login
- Import the CSV, then install the Chrome extension for Gmail
🔄 Switching from Copper CRM to Freshsales CRM?
✅ Lo que ganarás:
- AI lead scoring and next-best-action prompts
- Phone, chat, and SMS without buying another tool
- Freedom from Google, including full Microsoft 365 support
❌ Lo que perderás:
- The deepest Gmail and Google Calendar sync available
- Hands-off record creation from email threads
- Project boards attached to the same pipeline view
📋 Cómo cambiar:
- Export people, companies, and opportunities from Copper
- Open the 21-day Freshsales trial, no credit card required
- Import the files, then connect Gmail and rebuild your pipeline stages
Lo que nuestra reseña no cubrió
This comparison focused on small and mid-sized sales teams. We did not test bulk licensing, custom API builds, or migration for databases over 50,000 records. Freshsales notes come from documentation rather than extended hands-on use. Figures reflect September 2026 and both vendors change plans often.
Veredicto final
| Categoría | Ganador |
|---|---|
| 💰 Precios | CRM de Freshsales |
| 🤖 Características de IA | CRM de Freshsales |
| 📇 Gestión de contactos | CRM de cobre |
| 🔌 Integraciones | CRM de Freshsales |
| 👶 Facilidad de uso | CRM de cobre |
| 📞 Communication Channels | CRM de Freshsales |
| 📊 Informando | CRM de Freshsales |
| 🏆 Ganador absoluto | CRM de Freshsales |
🏆 GANADOR: FRESHSALES CRM
Freshsales CRM wins 5 of 7 categories.
Ideal para: AI-assisted selling, phone-led superar a, mixed tech stacks, growing sales teams
These are not two versions of the same product. Freshsales is a full sales platform with AI baked in. Copper is a CRM layer for Google Workspace.
Copper is the better daily experience if your whole team lives in Gmail. Nothing else syncs Google data that cleanly, and the learning curve barely exists.
But it costs more for less once you pass the entry tier, and it locks you to one vendor. Freshsales does more at every price, which is why it takes the win.
Comparativa de Freshsales CRM
Here is how it lands against other CRMs in the same bracket:
CRM de Freshsales frente a HubSpot
Freshsales gana en: Cheaper paid entry at $9, built-in telephony, AI scoring on lower tiers
HubSpot triunfa en: Far larger app marketplace, stronger free tier, deeper marketing tools
CRM de Freshsales frente a CRM de Zoho
Freshsales gana en: Cleaner unified inbox, longer 21-day trial, tighter link to other Freshworks products
Zoho gana en: Broader module range, more customization depth, cheaper multi-product bundles
CRM de Freshsales frente a Pipedrive
Freshsales gana en: Native AI assistant, phone and SMS included, 360-degree customer timeline
Pipedrive Gana en: Faster interface, simpler setup, sharper focus on pipeline discipline
CRM de Freshsales frente a Salesforce
Freshsales gana en: Lower total cost, usable without a consultant, faster time to first deal
Salesforce gana en: Scale for large enterprises, partner network, depth of custom development
Más información sobre Copper CRM
And how Copper stacks up elsewhere:
Copper gana en: Native Gmail workflow, friendlier API to build against, no hidden setup costs
HubSpot triunfa en: Free starting tier, built-in marketing automation, works on any email host
CRM de cobre frente a CRM de lunes
Copper gana en: Automatic Google data capture, less setup work, purpose-built for sales
El lunes gana en: Flexible board customization, wider team use beyond sales, stronger reporting views
CRM de cobre frente a Insightly
Copper gana en: Cleaner Gmail sidebar, faster onboarding, tidier contact records
Insightly gana en: Stronger project management, Microsoft support, more reporting controls
CRM de cobre frente a CRM de cápsula
Copper gana en: Deeper Google Workspace integration, richer automation, better email tracking
Capsule gana en: Lower cost per seat, simpler tier structure, lighter feel for tiny teams
Preguntas frecuentes
¿FreshSales es un CRM?
Yes. It is a cloud-based customer relationship management platform from Freshworks, built for sales teams that need pipelines, contact records, and AI scoring in one place.
¿Cuál es el número máximo de usuarios permitidos en el plan gratuito de FreshSales?
Public sources cite a free tier for up to 3 users. Our verified data shows paid tiers only, starting at $9. Check the live page before signing up.
¿Para qué se utiliza Copper CRM?
Managing contacts, deals, and client projects from inside Gmail. It suits small businesses that run on Google Workspace and want records built without typing.
¿Es compatible Copper CRM con Outlook?
Not natively. The platform is built around Google, so Microsoft 365 teams cannot use it the way Gmail users do. Freshsales is the safer pick there.
Which CRM should most businesses pick here?
Freshsales CRM, rated 4.0 against 3.5. It costs less for real functionality and adds AI. Choose Copper only if your team never leaves Gmail.
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