⚡ Veredicto rápido:
- Precios: Bitrix24 starts at $49/organization/month. Nutshell CRM starts at $13/user/month.
- Ideal para: Bitrix24 for teams that want CRM, projects, and chat on one bill. Nutshell CRM for small B2B sales teams.
- Diferencia clave: Bitrix24 charges one flat price per company. Nutshell CRM charges for every seat.
- Nuestra elección: Bitrix24 for most users. It covers more ground and doesn’t get pricier with each hire.
Bitrix24 and Nutshell CRM both help you track leads and close deals.
Both are CRM software, but they serve very different teams.
Bitrix24 is an all in one platform for sales, projects, and internal communications.
Nutshell CRM is a simple CRM built around your sales pipeline.
One charges per company, while the other charges per user.
That single pricing choice often decides which tool costs you less.
Descripción general
This guide compares Bitrix24 vs Nutshell CRM on pricing, features, and ease of use.
Revisamos la documentación, las páginas de precios y las reseñas de los usuarios de ambas herramientas.
Nuestros redactores también dedicaron tiempo a trabajar directamente con cada uno de ellos.
Esas notas aparecen en las secciones "Lo que nuestro equipo observó" a continuación.
By the end, you’ll know which CRM tool fits your team.
¿Qué es Bitrix24?
Bitrix24 is a cloud-based workspace with CRM, project management, and collaboration tools.
Its goal is to run your whole negocio from a single platform.
The Bitrix24 CRM tracks leads, deals, contacts, and companies in one database.
You also get task management, Gantt charts, and Kanban boards for managing projects.
Teams talk through group chats, video calls, and a social-style activity stream.
Le queda bien pequeñas empresas, remote teams, and larger companies alike.
This short video walks through the main workspace.
🏆 Winner: Bitrix24
CRM, projects, chat, and documents share one workspace. A no-cost tier welcomes your whole team. Paid plans use one flat company price.
Precios de Bitrix24
Bitrix24 charges a flat monthly fee per organization. You don’t pay extra for each seat.
| Plan | Precio | Mejor para |
|---|---|---|
| Básico | $49/organización/mes | Small teams starting with CRM and an online store |
| Estándar | $99 por organización al mes | Growing teams that need marketing tools and documents |
| Profesional | $199 por organización al mes | Established teams that need automation and HR tools |
| Empresa | $399/organización/mes | Large companies with multiple branches |
Pricing verified September 2026.
Plan gratuito: Yes. It allows unlimited users and core CRM tools. You also get 5 GB of cloud storage.
Prueba gratuita: 30 days on the Professional plan.
Garantía de devolución de dinero: None listed in the sources we reviewed. Ask Bitrix24 about refunds before you pay.
📌 Nota: Annual billing saves 20%, and a two-year plan saves 31%. The free plan skips advanced features like invoicing and workflow automation.
⚠️ Pricing Conflict: Some guides list an older Plus plan at $39/month for 24 users. Others cap the no-cost tier at 12 users. G2 also shows newer plans starting at $69/month. Our tables use FahimAI’s verified pricing data. We recommend verifying the live price before you pay.
Principales ventajas de Bitrix24
Here’s what makes Bitrix24 worth a look:
- Precio fijo: One monthly price covers your company. New hires don’t raise the bill within your plan.
- Core CRM: Manage customer relationships and move leads through your sales funnel. Lead management covers the full sales process.
- Herramientas de gestión de proyectos: Assign tasks, set deadlines, and track progress. Visual timelines show what’s due next.
- Communications Platform: Chat, video calls, and voz calls keep teams connected. Extranet access gives outside partners the ability to collaborate safely.
- Built-in Office Suite: Crear documentos, hojas de cálculo y presentaciones inside the app. Co-editing and version control come included.
- HR Tools: A company structure chart and employee directory help new hires find people. Workload tracking shows who has capacity.
- IA de copiloto: El Asistente de IA helps you find features and handle routine tasks faster.
Lo que nuestro equipo observó
Nuestro escritor signed up for Bitrix24 and explored its CRM, tasks, and chat tools. Here’s what stood out from that hands-on time:
Ventajas y desventajas de Bitrix24
✅ Ventajas
- Free plan with unlimited users and core CRM tools
- Flat pricing per organization instead of per seat
- CRM, projects, chat, and documents in one workspace
- Training resources include video tutorials and webinars
❌ Contras
- Curva de aprendizaje pronunciada para nuevos usuarios
- Many features make the interface feel overwhelming at first
- Support issues can take a while to resolve
- Some users report bugs and technical issues
¿Qué es Nutshell CRM?
Nutshell CRM is a cloud-based sales CRM for small to mid-sized B2B teams.
It focuses on one job: helping reps close more deals.
You get contact management, a visual pipeline, and sales automation.
Built-in email marketing and web forms also support lead generation.
Think of it as a classic CRM with a clean, modern look.
Click-to-call lets reps dial clients and log each call in one place.
Watch this quick review to see it in action.
🥈 Runner Up: Nutshell CRM
A clean sales CRM built around visual pipelines. Every plan includes unlimited contacts. Most teams get productive within days.
Precios de Nutshell CRM
Nutshell CRM sells plans per user, so your bill grows with your team. Five plans cover each stage.
| Plan | Precio | Mejor para |
|---|---|---|
| Base | $13/usuario/mes | Contact management, calendar sync, and one pipeline |
| Crecimiento | $25/usuario/mes | Teams that want to generate reports and set quotas |
| Pro | $42/usuario/mes | Multiple pipelines and a full reportando suite |
| Negocio | $59/usuario/mes | Growing teams that need territories and an auditoría registro |
| Empresa | $79/usuario/mes | Larger teams that need unlimited pipelines and custom fields |
Pricing verified September 2026.
Plan gratuito: No free CRM plan appears among the five sales plans.
Prueba gratuita: 14 days for new users.
Garantía de devolución de dinero: None listed in the sources we reviewed. Confirm refund terms with Nutshell first.
📌 Nota: Every plan includes unlimited contacts and no data limits. Nutshell’s help center lists these prices with annual billing.
⚠️ Advertencia: Foundation limits you to a single pipeline. Sales automation and personal email sequences start on the Pro plan.
Principales ventajas de Nutshell CRM
Here’s why small sales teams pick Nutshell:
- Incorporación rápida: The learning curve is minimal. Most teams feel productive within days.
- Vistas de la tubería: Track deals on Board, List, Map, or Chart views. Drag-and-drop boards make updates take seconds.
- Descubrimiento de clientes potenciales: ProspectorIQ finds new prospects. VisitorIQ shows which companies visit your site.
- Marketing Built In: Web forms and landing pages capture leads automatically. That helps you respond to inbound inquiries faster.
- Soporte en vivo gratuito: Live chat and email support come with every plan. Enterprise users also get priority help.
- Dashboards and Reports: Customizable dashboards track performance and sales KPIs. Managers see results without building spreadsheets.
Lo que nuestro equipo observó
Our writer set up Nutshell CRM and worked through its pipeline, contacts, and email tools. Here’s what stood out:
Ventajas y desventajas de un CRM en pocas palabras
✅ Ventajas
- Minimal learning curve compared to bigger CRMs
- Free live support and data migration on every plan
- Contactos ilimitados sin límites de datos.
- Reminders and scheduling keep follow-ups on track
❌ Contras
- Per-seat pricing adds up quickly for bigger teams
- La automatización es menos avanzada que HubSpot o Fuerza de ventas
- Es necesario mejorar el manejo de archivos adjuntos en los correos electrónicos.
Comparación de características
Ready to see how these two stack up on key features? We’ll cover nine features, then break down pricing.
| Característica | Bitrix24 | CRM en pocas palabras |
|---|---|---|
| Precio inicial | $49/organización/mes | $13/usuario/mes |
| Plan gratuito | ✅ | ❌ (Prueba de 14 días) |
| Modelo de precios | Flat per organization | Por usuario |
| Core CRM & Contacts | ✅ | ✅ |
| Canal de ventas visual | ✅ | ✅ |
| Gantt Charts & Projects | ✅ | ❌ |
| Chat y videollamadas | ✅ | ❌ |
| Marketing por correo electrónico | ✅ | ✅ |
| Asistente de IA | ✅ | ✅ |
| Tienda en línea Constructor | ✅ | ❌ |
| Soporte en vivo gratuito en todos los planes. | ❌ | ✅ |
| Mejor para | All-in-one teams | Pequeños equipos de ventas B2B |
1. Contact & Lead Management
Bitrix24: The CRM stores leads, deals, contacts, and companies in one place. You can capture, track, and nurture leads through each stage. A product catalog also keeps prices ready for quotes.
CRM en pocas palabras: Contact management includes communication timelines for every account. You can import contacts from any source with a CSV file. Custom fields let you customize the data you track.
2. Canal de ventas
Bitrix24: Deals move through stages that match your sales process. Customizable reports and shared dashboards give managers real-time visibility. The view gets busy once you add many deal fields.
CRM en pocas palabras: Pipeline management is where Nutshell shines. The drag-and-drop board keeps every deal visible. Pro supports five pipelines, and Enterprise removes the cap entirely.
3. Automatización
Bitrix24: Workflow automation handles routine updates and notifications for you. Automated workflows move deals, assign tasks, and set reminders. Projects keep moving without constant manual follow-ups.
The same automation features also cover HR requests and approvals.
CRM en pocas palabras: Sales automation handles lead routing and follow-up alerts. Reps execute follow-ups on time without extra busywork. Still, sequences are less advanced than in HubSpot.
⚠️ Advertencia: Neither entry-level option includes full automation. Bitrix24’s $0 tier skips workflow tools. Nutshell’s sales automation starts on Pro.
4. Marketing & Lead Generation
Bitrix24: The Sites & Stores builder creates websites and online stores. CRM forms send new leads straight into your pipeline. You can also run email marketing campaigns to past customers.
CRM en pocas palabras: Email marketing comes built in without paid add-ons. You create lists, send bulk emails, and run drip campaigns. Email templates save time on repeat messages.
5. Funciones de IA
Bitrix24: CoPilot is the built-in AI assistant. It helps you navigate the platform and automate simple tasks. It works more like a guide than a sales coach.
CRM en pocas palabras: herramientas de IA assist with revenue-driving tasks like call summaries and lead scoring. The Business plan adds unlimited AI Notetaker transcription.
AI Reunión Summarization turns long calls into short, readable notes.
6. Gestión de proyectos y tareas
Bitrix24: This is where Bitrix24 pulls ahead. Assign a task, pick a due date, and watch progress on Gantt charts. Time tracking shows how long each task really takes.
Kanban boards let you drag tasks between stages in one click.
CRM en pocas palabras: Nutshell handles sales tasks, reminders, and scheduling well. But it has no project timelines or full project boards. Teams that run client projects will need a separate app.
💡 Consejo profesional: Already paying for separate project management tools? Bitrix24 could replace them and cut one bill.
7. Colaboración en equipo
Bitrix24: Chat, video conferencing, and voice calls are built in. The activity stream shares company news like a social feed. Communication tools stay free no matter your headcount.
CRM en pocas palabras: Collaboration centers on shared deals, notes, and notifications. Everyone stays on the same page about each account. For team chat, you’ll connect Slack.
⚠️ Advertencia: The Bitrix24 feed can bury important updates. Check it daily, or hide unused items in the left-hand menu.
8. Documents, Quotes & Invoices
Bitrix24: The office suite handles documents, spreadsheets, and presentations. Secure cloud storage supports file sharing and real-time co-editing. You can upload files from your desktop or phone.
CRM en pocas palabras: Quotes and invoices come straight from deal records. That keeps pricing tied to the pipeline. Some users want better handling of email attachments.
9. Integrations, Mobile & Support
Bitrix24: It runs in any browser, with iOS and Android apps for work on the go. A help button points to support resources, video tutorials, and webinars. Still, some users say support tickets take a while.
CRM en pocas palabras: Nutshell connects with Google Workspace, Microsoft 365, Gmail, Outlook, and Slack. MailChimp, Zendesk, and 5,000+ Zapier apps also plug in. Its mobile apps get positive user feedback.
Support is the other half of the story. With Nutshell, you reach a live human at no extra cost.
10. Precios y costos
Vamos a comparar los planes uno al lado del otro.
| Nivel del plan | Bitrix24 | CRM en pocas palabras |
|---|---|---|
| Nivel 1 | Basic: $49/organization/month | Fundación: 13 dólares por usuario al mes. |
| Nivel 2 | Standard: $99/organization/month | Crecimiento: 25 dólares por usuario al mes. |
| Nivel 3 | Professional: $199/organization/month | Pro: $42/usuario/mes |
| Nivel 4 | Enterprise: $399/organization/month | Negocio: 59 $/usuario/mes |
| Nivel 5 | — | Empresa: 79 $/usuario/mes |
| Modelo de facturación | Flat rate per company | Por usuario |
| Prueba gratuita | 30 days (Professional) | 14 días |
Bitrix24: Flat pricing makes Bitrix24 cheaper as headcount grows. A 20-person team pays the same Standard price as a 5-person team. Per-user tools like Zendesk and Freshworks get pricier with every hire.
CRM en pocas palabras: A single user on Foundation pays less than any Bitrix24 paid plan. But at four users, Foundation already costs more than Bitrix24 Basic. Ten users on Pro reach $420 per month.
Diferentes escenarios
| Si lo necesita | Elegir | Por qué |
|---|---|---|
| Tight budget, 1–3 users | CRM en pocas palabras | Lowest price per seat |
| Growing team of 10+ | Bitrix24 | Flat price, no per-seat fees |
| A simple sales pipeline | CRM en pocas palabras | Quicker to learn |
| Projects plus CRM | Bitrix24 | Gantt y Kanban construidos en |
| Internal chat and video | Bitrix24 | Built-in communications tools |
| Configuración apta para principiantes | CRM en pocas palabras | Hands-on help at no extra cost |
💰 Tu presupuesto
Solo sellers and teams of three pay less with Nutshell’s per user basis. Once you pass that size, Bitrix24’s flat rate usually wins (see Pricing & Cost).
🔌 Tu conjunto de tecnologías
Nutshell fits teams already living in Google Workspace, Microsoft 365, and Slack. Bitrix24 makes more sense when you want to replace several apps with one.
📈 Tu proceso de ventas
If your sales management is mostly calls, emails, and follow-ups, Nutshell keeps it focused. If deals hand off to project teams, Bitrix24 connects both sides.
🎓 Tu nivel de experiencia
First-time buyers find Nutshell incredibly easy to learn. Bitrix24’s themes and home dashboard look polished, but training still pays off.
Pruebas y demostraciones gratuitas 🆓
Start with Bitrix24’s free tier or its 30-day Professional trial. Test Nutshell’s 14-day trial with real deals before proceeding to a paid plan.
🛟 Opciones de soporte
Nutshell includes live chat and email support on every plan. Bitrix24 leans on help docs and webinars, and replies can be slow.
🔒 Datos Seguridad
Bitrix24 hosts data on Amazon Web Services with SSL encryption and layered security. Nutshell uses SSL by default and adds an audit log on higher plans.
Guía de cambio
¿Ya utilizas alguna de estas herramientas? Esto es lo que puedes esperar si cambias.
🔄 Switching from Bitrix24 to Nutshell CRM?
✅ Lo que ganarás:
- A cleaner, user friendly interface your reps learn in days
- Live chat help and migration assistance at no charge
- Lead discovery with VisitorIQ and ProspectorIQ
❌ Lo que perderás:
- Project timelines, task boards, and time tracking
- Built-in chat, video calls, and the office suite
- Flat company pricing and a $0 starting tier
📋 Cómo cambiar:
- Export contacts, companies, and deals from Bitrix24 as CSV files.
- Start a Nutshell CRM trial and set up your pipeline stages.
- Import the CSV files, or ask Nutshell’s team for free migration help.
🔄 Switching from Nutshell CRM to Bitrix24?
✅ Lo que ganarás:
- Projects, tasks, and CRM on one unified platform
- Group video calls and a shared company feed
- One flat bill no matter how many reps you add
❌ Lo que perderás:
- A simpler setup with less menu clutter
- Included live chat and email help
- Map and Chart pipeline views plus VisitorIQ
📋 Cómo cambiar:
- Export your Nutshell contacts, leads, and companies to CSV.
- Create a free Bitrix24 account.
- Import the CSV into the CRM and rebuild your deal stages.
Lo que nuestra reseña no cubrió
This comparison focused on small and medium sized businesses using the cloud versions. We didn’t test on-premise Bitrix24, API limits, or Google Analytics tracking on landing pages. Data residency rules for companies in the European Union weren’t reviewed either. Both tools need a steady internet connection, and prices may change after September 2026.
Veredicto final
| Categoría | Ganador |
|---|---|
| 💰 Precios y valor | Bitrix24 |
| 📊 Embudo de ventas | CRM en pocas palabras |
| ⚙️ Automatización | Bitrix24 |
| 🤖 Características de IA | CRM en pocas palabras |
| 📋 Project & Task Management | Bitrix24 |
| 💬 Colaboración en equipo | Bitrix24 |
| 🛟 Ease of Use & Support | CRM en pocas palabras |
| 🏆 Ganador absoluto | Bitrix24 |
🏆 WINNER: BITRIX24
Bitrix24 wins 4 out of 7 categories.
Ideal para: Growing teams, project-heavy businesses, and anyone replacing several apps
Bitrix24 and Nutshell CRM solve different problems. Bitrix24 bundles CRM, projects, and team chat into one workspace. Nutshell CRM stays focused on selling, with a clean user interface.
Nutshell is the better pick for small B2B sales teams that want fast setup. Its included live help also suits teams without a CRM admin.
But Bitrix24 gives you more tools per dollar as your team grows. If you want one place to run different aspects of your business, choose Bitrix24.
Más sobre Bitrix24 en comparación
Still weighing options? This video covers popular Alternativas a Bitrix24.
Here’s how Bitrix24 compares with other well-known tools:
Bitrix24 gana en: Flat company pricing, built-in Gantt project tracking, internal video meetings
HubSpot triunfa en: A friendlier interface, deeper marketing automation, a larger app marketplace
Bitrix24 gana en: A no-cost tier for whole teams, group chats and calls, a built-in document editor
Zoho CRM gana en: More customization options, stronger analytics, a sales-first design
Bitrix24 frente a Haga clic hacia arriba
Bitrix24 gana en: A full CRM with leads and deals, a telephony contact center, a website and store builder
ClickUp gana en: More flexible task views, a cleaner project workspace, stronger docs and whiteboards
Bitrix24 gana en: A far lower total cost, a free starting point, collaboration tools out of the box
Salesforce gana en: Advanced lead routing, deep customization, a better fit for large enterprises
Más información sobre Nutshell CRM comparada
Want to see other sales CRMs first? This video breaks down Alternativas en pocas palabras.
Here’s how Nutshell CRM holds up against its rivals:
CRM en pocas palabras frente a HubSpot
Nutshell CRM triunfa en: Live support at no extra cost, free data migration, simpler plan tiers
HubSpot triunfa en: A free CRM tier, richer marketing automation, more third-party apps
CRM en pocas palabras frente a Pipedrive
Nutshell CRM triunfa en: Email marketing without an add-on, VisitorIQ company identification, hands-on import help from its team
Pipedrive Gana en: A bigger integration marketplace, activity-based selling tools, more interface languages
CRM Nutshell frente a CRM Freshsales
Nutshell CRM triunfa en: Map and Chart deal views, ProspectorIQ lead lists, faster onboarding for reps
Freshsales CRM triunfa en: A built-in phone dialer, Freddy AI deal insights, tighter pairing with Freshdesk
Preguntas frecuentes
¿Bitrix24 es realmente gratuito?
Yes. The free plan allows unlimited users with core CRM, tasks, and chat. It includes 5 GB of storage. Invoicing and workflow automation require a paid plan.
¿Es Bitrix24 una empresa rusa?
Partly. Bitrix24 Inc. is headquartered in Alexandria, Virginia. However, the business started in Russia in 1998, and its parent company still operates there.
¿Es Nutshell un buen CRM?
Yes, for small B2B sales teams. It’s easy to learn, includes live support at no extra cost, and tracks deals visually. Teams needing deep customization may outgrow it.
¿Nutshell tiene una aplicación?
Yes. There are mobile apps for iOS and Androide. You can view contacts, log activities, and update deals from your phone.
¿Cuánto cuesta un CRM al mes?
It varies widely. Nutshell runs $13 to $79 per user per month. Bitrix24 charges $49 to $399 per organization. Free plans help smaller businesses start cheaply.
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