

⚡ 快速结论:
- 定价: Bitrix24 starts at $49/organization/month. Nutshell CRM starts at $13/user/month.
- 最适合: Bitrix24 for teams that want CRM, projects, and chat on one bill. Nutshell CRM for small B2B sales teams.
- 主要区别: Bitrix24 charges one flat price per company. Nutshell CRM charges for every seat.
- 我们的选择: Bitrix24 for most users. It covers more ground and doesn’t get pricier with each hire.

Bitrix24 and Nutshell CRM both help you track leads and close deals.
Both are CRM software, but they serve very different teams.
Bitrix24 is an all in one platform for sales, projects, and internal communications.
Nutshell CRM is a simple CRM built around your sales pipeline.
One charges per company, while the other charges per user.
That single pricing choice often decides which tool costs you less.
概述
This guide compares Bitrix24 vs Nutshell CRM on pricing, features, and ease of use.
我们查阅了这两款工具的文档、定价页面和用户评价。
我们的撰稿人也亲自体验了每一项功能。
这些笔记出现在下面的“我们的团队注意到”部分中。
By the end, you’ll know which CRM tool fits your team.
Bitrix24是什么?
Bitrix24 is a cloud-based workspace with CRM, project management, and collaboration tools.
Its goal is to run your whole 商业 from a single platform.
The Bitrix24 CRM tracks leads, deals, contacts, and companies in one database.
You also get task management, Gantt charts, and Kanban boards for managing projects.

Teams talk through group chats, video calls, and a social-style activity stream.
它很合适。 小型企业, remote teams, and larger companies alike.
This short video walks through the main workspace.

🏆 Winner: Bitrix24
CRM, projects, chat, and documents share one workspace. A no-cost tier welcomes your whole team. Paid plans use one flat company price.
Bitrix24 定价
Bitrix24 charges a flat monthly fee per organization. You don’t pay extra for each seat.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 基本的 | 每组织每月 49 美元 | Small teams starting with CRM and an online store |
| 标准 | 每组织每月 99 美元 | Growing teams that need marketing tools and documents |
| 专业的 | 每组织每月 199 美元 | Established teams that need automation and HR tools |
| 企业 | 每组织每月 399 美元 | Large companies with multiple branches |
Pricing verified September 2026.

免费方案: Yes. It allows unlimited users and core CRM tools. You also get 5 GB of cloud storage.
免费试用: 30 days on the Professional plan.
退款保证: None listed in the sources we reviewed. Ask Bitrix24 about refunds before you pay.
📌 笔记: Annual billing saves 20%, and a two-year plan saves 31%. The free plan skips advanced features like invoicing and workflow automation.
⚠️ Pricing Conflict: Some guides list an older Plus plan at $39/month for 24 users. Others cap the no-cost tier at 12 users. G2 also shows newer plans starting at $69/month. Our tables use FahimAI’s verified pricing data. We recommend verifying the live price before you pay.
Bitrix24 的主要优势
Here’s what makes Bitrix24 worth a look:
- 统一价格: One monthly price covers your company. New hires don’t raise the bill within your plan.
- Core CRM: Manage customer relationships and move leads through your sales funnel. Lead management covers the full sales process.
- 项目管理工具: Assign tasks, set deadlines, and track progress. Visual timelines show what’s due next.
- Communications Platform: Chat, video calls, and 嗓音 calls keep teams connected. Extranet access gives outside partners the ability to collaborate safely.
- Built-in Office Suite: 创建文档、电子表格和 演示文稿 inside the app. Co-editing and version control come included.
- HR Tools: A company structure chart and employee directory help new hires find people. Workload tracking shows who has capacity.
- 副驾驶人工智能: 这 人工智能助手 helps you find features and handle routine tasks faster.

我们的团队注意到了什么
我们的 作家 signed up for Bitrix24 and explored its CRM, tasks, and chat tools. Here’s what stood out from that hands-on time:

Bitrix24 的优点和缺点
✅ 优点
- Free plan with unlimited users and core CRM tools
- Flat pricing per organization instead of per seat
- CRM, projects, chat, and documents in one workspace
- Training resources include video tutorials and webinars
❌缺点
- 新用户学习曲线陡峭
- Many features make the interface feel overwhelming at first
- Support issues can take a while to resolve
- Some users report bugs and technical issues
Nutshell CRM是什么?
Nutshell CRM is a cloud-based sales CRM for small to mid-sized B2B teams.
It focuses on one job: helping reps close more deals.
You get contact management, a visual pipeline, and sales automation.
Built-in email marketing and web forms also support lead generation.
Think of it as a classic CRM with a clean, modern look.
Click-to-call lets reps dial clients and log each call in one place.
Watch this quick review to see it in action.

🥈 Runner Up: Nutshell CRM
A clean sales CRM built around visual pipelines. Every plan includes unlimited contacts. Most teams get productive within days.
Nutshell CRM定价
Nutshell CRM sells plans per user, so your bill grows with your team. Five plans cover each stage.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 基础 | 每用户每月 13 美元 | Contact management, calendar sync, and one pipeline |
| 生长 | 每用户每月 25 美元 | Teams that want to generate reports and set quotas |
| 专业版 | 每用户每月 42 美元 | Multiple pipelines and a full 报道 套房 |
| 商业 | 每用户每月 59 美元 | Growing teams that need territories and an 审计 日志 |
| 企业 | 每用户每月 79 美元 | Larger teams that need unlimited pipelines and custom fields |
Pricing verified September 2026.

免费方案: No free CRM plan appears among the five sales plans.
免费试用: 14 days for new users.
退款保证: None listed in the sources we reviewed. Confirm refund terms with Nutshell first.
📌 笔记: Every plan includes unlimited contacts and no data limits. Nutshell’s help center lists these prices with annual billing.
⚠️ 警告: Foundation limits you to a single pipeline. Sales automation and personal email sequences start on the Pro plan.
Nutshell CRM 的主要优势
Here’s why small sales teams pick Nutshell:
- 快速入职: The learning curve is minimal. Most teams feel productive within days.
- 管道视图: Track deals on Board, List, Map, or Chart views. Drag-and-drop boards make updates take seconds.
- 线索发现: ProspectorIQ finds new prospects. VisitorIQ shows which companies visit your site.
- Marketing Built In: Web forms and landing pages capture leads automatically. That helps you respond to inbound inquiries faster.
- 免费在线客服: Live chat and email support come with every plan. Enterprise users also get priority help.
- Dashboards and Reports: Customizable dashboards track performance and sales KPIs. Managers see results without building spreadsheets.

我们的团队注意到了什么
Our writer set up Nutshell CRM and worked through its pipeline, contacts, and email tools. Here’s what stood out:

简述 CRM 的优缺点
✅ 优点
- Minimal learning curve compared to bigger CRMs
- Free live support and data migration on every plan
- 无限联系人,无流量限制
- Reminders and scheduling keep follow-ups on track
❌缺点
- Per-seat pricing adds up quickly for bigger teams
- 自动化功能不如 HubSpot 先进。 Salesforce
- 电子邮件附件处理需要改进
功能对比
Ready to see how these two stack up on key features? We’ll cover nine features, then break down pricing.
| 特征 | Bitrix24 | Nutshell CRM |
|---|---|---|
| 起价 | 每组织每月 49 美元 | 每用户每月 13 美元 |
| 免费计划 | ✅ | ❌(14天试用期) |
| 定价模式 | Flat per organization | 每用户 |
| Core CRM & Contacts | ✅ | ✅ |
| 可视化销售流程 | ✅ | ✅ |
| Gantt Charts & Projects | ✅ | ❌ |
| 聊天和视频通话 | ✅ | ❌ |
| 电子邮件营销 | ✅ | ✅ |
| 人工智能助手 | ✅ | ✅ |
| 在线商店 建造者 | ✅ | ❌ |
| 所有套餐均提供免费在线客服 | ❌ | ✅ |
| 最适合 | All-in-one teams | 小型B2B销售团队 |
1. Contact & Lead Management
Bitrix24: The CRM stores leads, deals, contacts, and companies in one place. You can capture, track, and nurture leads through each stage. A product catalog also keeps prices ready for quotes.
Nutshell CRM: Contact management includes communication timelines for every account. You can import contacts from any source with a CSV file. Custom fields let you customize the data you track.
2. 销售渠道
Bitrix24: Deals move through stages that match your sales process. Customizable reports and shared dashboards give managers real-time visibility. The view gets busy once you add many deal fields.

Nutshell CRM: Pipeline management is where Nutshell shines. The drag-and-drop board keeps every deal visible. Pro supports five pipelines, and Enterprise removes the cap entirely.

3. 自动化
Bitrix24: Workflow automation handles routine updates and notifications for you. Automated workflows move deals, assign tasks, and set reminders. Projects keep moving without constant manual follow-ups.
The same automation features also cover HR requests and approvals.

Nutshell CRM: Sales automation handles lead routing and follow-up alerts. Reps execute follow-ups on time without extra busywork. Still, sequences are less advanced than in HubSpot.

⚠️ 警告: Neither entry-level option includes full automation. Bitrix24’s $0 tier skips workflow tools. Nutshell’s sales automation starts on Pro.
4. Marketing & Lead Generation
Bitrix24: The Sites & Stores builder creates websites and online stores. CRM forms send new leads straight into your pipeline. You can also run email marketing campaigns to past customers.

Nutshell CRM: Email marketing comes built in without paid add-ons. You create lists, send bulk emails, and run drip campaigns. Email templates save time on repeat messages.

5. 人工智能功能
Bitrix24: CoPilot is the built-in AI assistant. It helps you navigate the platform and automate simple tasks. It works more like a guide than a sales coach.
Nutshell CRM: 人工智能工具 assist with revenue-driving tasks like call summaries and lead scoring. The Business plan adds unlimited AI Notetaker transcription.

人工智能 会议 Summarization turns long calls into short, readable notes.

6. 项目和任务管理
Bitrix24: This is where Bitrix24 pulls ahead. Assign a task, pick a due date, and watch progress on Gantt charts. Time tracking shows how long each task really takes.

Kanban boards let you drag tasks between stages in one click.
Nutshell CRM: Nutshell handles sales tasks, reminders, and scheduling well. But it has no project timelines or full project boards. Teams that run client projects will need a separate app.
💡 专业提示: Already paying for separate project management tools? Bitrix24 could replace them and cut one bill.
7. 团队协作
Bitrix24: Chat, video conferencing, and voice calls are built in. The activity stream shares company news like a social feed. Communication tools stay free no matter your headcount.

Nutshell CRM: Collaboration centers on shared deals, notes, and notifications. Everyone stays on the same page about each account. For team chat, you’ll connect Slack.

⚠️ 警告: The Bitrix24 feed can bury important updates. Check it daily, or hide unused items in the left-hand menu.
8. Documents, Quotes & Invoices
Bitrix24: The office suite handles documents, spreadsheets, and presentations. Secure cloud storage supports file sharing and real-time co-editing. You can upload files from your desktop or phone.
Nutshell CRM: Quotes and invoices come straight from deal records. That keeps pricing tied to the pipeline. Some users want better handling of email attachments.

9. Integrations, Mobile & Support
Bitrix24: It runs in any browser, with iOS and Android apps for work on the go. A help button points to support resources, video tutorials, and webinars. Still, some users say support tickets take a while.
Nutshell CRM: Nutshell connects with Google Workspace, Microsoft 365, Gmail, Outlook, and Slack. MailChimp, Zendesk, and 5,000+ Zapier apps also plug in. Its mobile apps get positive user feedback.

Support is the other half of the story. With Nutshell, you reach a live human at no extra cost.

10. 定价与成本
让我们把这些方案并排比较一下。
| 计划层级 | Bitrix24 | Nutshell CRM |
|---|---|---|
| 一级 | Basic: $49/organization/month | 基础版:13 美元/用户/月 |
| 二级 | Standard: $99/organization/month | 增长:每用户每月 25 美元 |
| 三级 | Professional: $199/organization/month | 专业版:每用户每月 42 美元 |
| 第四级 | Enterprise: $399/organization/month | 企业版:59 美元/用户/月 |
| 五级 | — | 企业版:79 美元/用户/月 |
| 计费模式 | Flat rate per company | 每用户 |
| 免费试用 | 30 days (Professional) | 14天 |
Bitrix24: Flat pricing makes Bitrix24 cheaper as headcount grows. A 20-person team pays the same Standard price as a 5-person team. Per-user tools like Zendesk and Freshworks get pricier with every hire.
Nutshell CRM: A single user on Foundation pays less than any Bitrix24 paid plan. But at four users, Foundation already costs more than Bitrix24 Basic. Ten users on Pro reach $420 per month.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| Tight budget, 1–3 users | Nutshell CRM | Lowest price per seat |
| Growing team of 10+ | Bitrix24 | Flat price, no per-seat fees |
| A simple sales pipeline | Nutshell CRM | Quicker to learn |
| Projects plus CRM | Bitrix24 | 内置甘特图和看板 |
| Internal chat and video | Bitrix24 | Built-in communications tools |
| 适合初学者的设置 | Nutshell CRM | Hands-on help at no extra cost |
💰 您的预算
Solo sellers and teams of three pay less with Nutshell’s per user basis. Once you pass that size, Bitrix24’s flat rate usually wins (see Pricing & Cost).
🔌 您的技术栈
Nutshell fits teams already living in Google Workspace, Microsoft 365, and Slack. Bitrix24 makes more sense when you want to replace several apps with one.
📈 您的销售流程
If your sales management is mostly calls, emails, and follow-ups, Nutshell keeps it focused. If deals hand off to project teams, Bitrix24 connects both sides.
🎓您的经验水平
First-time buyers find Nutshell incredibly easy to learn. Bitrix24’s themes and home dashboard look polished, but training still pays off.
🆓 免费试用和演示
Start with Bitrix24’s free tier or its 30-day Professional trial. Test Nutshell’s 14-day trial with real deals before proceeding to a paid plan.
🛟 支持选项
Nutshell includes live chat and email support on every plan. Bitrix24 leans on help docs and webinars, and replies can be slow.
🔒 数据 安全
Bitrix24 hosts data on Amazon Web Services with SSL encryption and layered security. Nutshell uses SSL by default and adds an audit log on higher plans.
切换指南
已经在使用这些工具之一了吗?如果您切换到其他工具,以下是您可能遇到的情况。
🔄 Switching from Bitrix24 to Nutshell CRM?
✅ 你将获得:
- A cleaner, user friendly interface your reps learn in days
- Live chat help and migration assistance at no charge
- Lead discovery with VisitorIQ and ProspectorIQ
❌ 你会失去什么:
- Project timelines, task boards, and time tracking
- Built-in chat, video calls, and the office suite
- Flat company pricing and a $0 starting tier
📋 如何切换:
- Export contacts, companies, and deals from Bitrix24 as CSV files.
- Start a Nutshell CRM trial and set up your pipeline stages.
- Import the CSV files, or ask Nutshell’s team for free migration help.
🔄 Switching from Nutshell CRM to Bitrix24?
✅ 你将获得:
- Projects, tasks, and CRM on one unified platform
- Group video calls and a shared company feed
- One flat bill no matter how many reps you add
❌ 你会失去什么:
- A simpler setup with less menu clutter
- Included live chat and email help
- Map and Chart pipeline views plus VisitorIQ
📋 如何切换:
- Export your Nutshell contacts, leads, and companies to CSV.
- Create a free Bitrix24 account.
- Import the CSV into the CRM and rebuild your deal stages.
我们的评测没有涵盖的内容
This comparison focused on small and medium sized businesses using the cloud versions. We didn’t test on-premise Bitrix24, API limits, or Google Analytics tracking on landing pages. Data residency rules for companies in the European Union weren’t reviewed either. Both tools need a steady internet connection, and prices may change after September 2026.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价与价值 | Bitrix24 |
| 📊 销售渠道 | Nutshell CRM |
| ⚙️自动化 | Bitrix24 |
| 🤖 AI 功能 | Nutshell CRM |
| 📋 Project & Task Management | Bitrix24 |
| 💬 团队协作 | Bitrix24 |
| 🛟 Ease of Use & Support | Nutshell CRM |
| 🏆 总冠军 | Bitrix24 |
🏆 WINNER: BITRIX24
Bitrix24 wins 4 out of 7 categories.
最适合: Growing teams, project-heavy businesses, and anyone replacing several apps
Bitrix24 and Nutshell CRM solve different problems. Bitrix24 bundles CRM, projects, and team chat into one workspace. Nutshell CRM stays focused on selling, with a clean user interface.
Nutshell is the better pick for small B2B sales teams that want fast setup. Its included live help also suits teams without a CRM admin.
But Bitrix24 gives you more tools per dollar as your team grows. If you want one place to run different aspects of your business, choose Bitrix24.
更多与Bitrix24的比较
Still weighing options? This video covers popular Bitrix24 的替代方案.
Here’s how Bitrix24 compares with other well-known tools:
Bitrix24 胜出: Flat company pricing, built-in Gantt project tracking, internal video meetings
HubSpot 在以下方面胜出: A friendlier interface, deeper marketing automation, a larger app marketplace
Bitrix24 胜出: A no-cost tier for whole teams, group chats and calls, a built-in document editor
Zoho CRM 的优势在于: More customization options, stronger analytics, a sales-first design
Bitrix24 对比 点击上
Bitrix24 胜出: A full CRM with leads and deals, a telephony contact center, a website and store builder
ClickUp 在以下方面胜出: More flexible task views, a cleaner project workspace, stronger docs and whiteboards
Bitrix24 胜出: A far lower total cost, a free starting point, collaboration tools out of the box
Salesforce 的优势在于: Advanced lead routing, deep customization, a better fit for large enterprises
Nutshell CRM 的更多比较
Want to see other sales CRMs first? This video breaks down 坚果壳替代品.
Here’s how Nutshell CRM holds up against its rivals:
Nutshell CRM 的优势在于: Live support at no extra cost, free data migration, simpler plan tiers
HubSpot 在以下方面胜出: A free CRM tier, richer marketing automation, more third-party apps
Nutshell CRM 的优势在于: Email marketing without an add-on, VisitorIQ company identification, hands-on import help from its team
管道驱动 获胜方式: A bigger integration marketplace, activity-based selling tools, more interface languages
Nutshell CRM 与 Freshsales CRM 的比较
Nutshell CRM 的优势在于: Map and Chart deal views, ProspectorIQ lead lists, faster onboarding for reps
Freshsales CRM 的优势在于: A built-in phone dialer, Freddy AI deal insights, tighter pairing with Freshdesk
常见问题解答
Bitrix24 真的免费吗?
Yes. The free plan allows unlimited users with core CRM, tasks, and chat. It includes 5 GB of storage. Invoicing and workflow automation require a paid plan.
Bitrix24是一家俄罗斯公司吗?
Partly. Bitrix24 Inc. is headquartered in Alexandria, Virginia. However, the business started in Russia in 1998, and its parent company still operates there.
Nutshell 是一款好的客户关系管理系统吗?
Yes, for small B2B sales teams. It’s easy to learn, includes live support at no extra cost, and tracks deals visually. Teams needing deep customization may outgrow it.
Nutshell有应用程序吗?
Yes. There are mobile apps for iOS and 安卓. You can view contacts, log activities, and update deals from your phone.
CRM系统每月费用是多少?
It varies widely. Nutshell runs $13 to $79 per user per month. Bitrix24 charges $49 to $399 per organization. Free plans help smaller businesses start cheaply.













