Feeling lost in the sea of CRM tools? You need something that fits your workflow.
It’s tough to pick between Zendesk vs ClickUp.
Beide versprechen machen your life easier, but which one actually delivers?
Imagine spending hours setting up a tool only to find it doesn’t quite click.
You’re wasting time and maybe even losing customers. That’s a headache no one needs.
Don’t worry! We’re breaking down the differences between Zendesk vs ClickUp so that you can find the perfect CRM für 2025.
We’ll get straight to what matters: which tool will actually help you succeed.
Überblick
We’ve put both Zendesk and ClickUp through their paces, testing their features, workflows, and usability.
This comparison is based on real-world use, not just marketing claims, to give you a clear picture.
Boost productivity by 25%! ClickUp helps you manage sales, projects, docs, and more.
Preisgestaltung: Es gibt einen kostenlosen Tarif. Der Premium-Tarif beginnt bei 7 $ pro Monat.
Hauptmerkmale:
- Task Management
- Projektmanagement
- Kollaborationswerkzeuge
Sind Sie bereit herauszufinden, ob Zendesk das Richtige für Sie ist? Lesen Sie unseren ausführlichen Zendesk-Testbericht!
Preisgestaltung: Es gibt eine kostenlose Testphase. Das Premium-Abo kostet ab 19 $ pro Monat.
Hauptmerkmale:
- Omnichannel-Unterstützung
- KI-gesteuerte Bots
- Erweiterte Analysen
What is ClickUp?
ClickUp verwaltet Aufgaben und Projekte.
Es sorgt für Organisation im Team. Es steigert die Produktivität.
Entdecken Sie auch unsere Favoriten ClickUp alternatives…
Unsere Einschätzung
It’s incredibly powerful and flexible. The free plan is very generous, and it has many features for managing projects. However, due to its many options, it can be overwhelming at first, and the learning curve can be steep for new users.
Wichtigste Vorteile
- Centralized workspace for tasks.
- Offers a free forever plan.
- Supports over 1,000 integrations.
- Customizable workflows and views.
- Comprehensive reporting features.
Preisgestaltung
- Frei: Best for personal use.
- Unbegrenzt: $7/user.
- Geschäft: $12/user.
- Unternehmen: Contact them for custom pricing based on your requirements.
Vorteile
Nachteile
Was ist Zendesk?
Zendesk is all about customer support.
It helps you manage tickets and chats. It keeps customers happy.
Entdecken Sie auch unsere Favoriten Zendesk-Alternativen…
Wichtigste Vorteile
Zendesk hilft Ihnen dabei, Kunden zufrieden zu stellen und Ihr Team effizienter arbeiten zu lassen.
- Macht Kunden zufriedener: Unternehmen, die Zendesk nutzen, verzeichnen eine um 25 % höhere Kundenzufriedenheit. Das ist ein beachtlicher Erfolg!
- Alle Vorträge an einem Ort: Verwalten Sie alle Nachrichten an einem Ort. Kein lästiges Hin- und Herspringen mehr.
- Intelligente Hilfe: Es erledigt einfache Aufgaben für Sie. Dadurch kann Ihr Team schwierigere Probleme lösen.
- Selbsthilfe-Ratgeber: Sie können eine Hilfeseite erstellen. Kunden können dort selbst Antworten finden. Dadurch reduzieren sich die Rückfragen um 15 %.
- Intelligente KI-Tools: Es nutzt intelligente Computerhilfe. Das bedeutet schnellere und bessere Antworten für die Kunden.
Preisgestaltung
Alle Tarife werden jährlich abgerechnet.
- Support-Team: 19 US-Dollar pro Monat.
- Suite-Team: 55 US-Dollar pro Monat.
- Suite Professional: 115 US-Dollar pro Monat.
- Suite Enterprise: Wenden Sie sich an den Vertrieb.
Vorteile
Nachteile
Funktionsvergleich
Choosing the right tool is a big deal. Let’s look at nine features side-by-side.
This helps you see which tool really fits your company best.
1. Ticketing Systems
- Zendesk: This is a dedicated ticketing system. It manages all support tickets from multiple channels easily.
- ClickUp: This can use forms and tasks for tickets. It is not a dedicated desk software.
2. Agent Workspace
- Zendesk: It has a unified agent workspace. Support agents see all customer conversations in one place.
- ClickUp: Its workspace is the task view. It needs more setup to fully track Kundeninteraktionen.
3. Customer Data and CRM
- Zendesk: Focuses on customer Daten and support history. Zendesk Sell is its full CRM Option.
- ClickUp: It is a good project management software. You can customize it to manage customer data.
4. Berichterstattung und Analyse
- Zendesk: Uses Zendesk Explore for deep reporting and analytics zendesk. It tracks customer satisfaction and team metrics.
- ClickUp: Has dashboards and custom reports. Zendesk’s reports are better for service performance.
5. Knowledge Base
- Zendesk: Has a complete knowledge base feature. It is great for help center articles and self-service.
- ClickUp: Uses Docs for sharing info. It is not as strong for customer self-service.
6. Automation and Workflows
- Zendesk: Offers strong Automatisierung. This handles simple support tickets fast.
- ClickUp: Has strong automation as well. You can build custom workflows for almost any business needs.
7. Sales Team Support
- Zendesk: Has Zendesk Sell for the sales team. This links sales data to support history well.
- ClickUp: Used by marketing teams and sales teams for task management. It is not a dedicated sales tool.
8. Custom Apps and Integrations
- Zendesk: Zendesk Marketplace has many custom apps and integrations to connect to other tools.
- ClickUp: Has tons of integrations. It lets you build custom apps right in your entire workspace.
9. Mehrsprachige Unterstützung
- Zendesk: Zendesk Suite is great for multilingual support. It handles tickets in multiple languages easily.
- ClickUp: Its features are mostly in English. It is not built for global support customer conversations.
Worauf sollte man bei der Auswahl einer CRM-Software achten?
- Pricing Structure and Value: Does the free forever plan offer enough features for your smaller teams? What is the total cost per team member or per user on a paid plan versus the business plan or enterprise plan?
- Core Function vs. Flexibility: Is your main need Zendesk’s customer support software or a project management platform? Can the tool handle multiple projects and complex projects?
- Communication and Collaboration: Does it have strong team communication features, including live chat and social messaging? Does it support real-time editing and community forums?
- Productivity and Task Management: Does the tool help manage projects with gantt charts and a kanban board? Does it include native time tracking and the ability to quickly assign tasks and view tasks?
- AI and New Features: Does it have a smart ai assistant like clickup brain to help save time? How often does the company release new features and improvements?
- Scalability and Enterprise Readiness: Does it offer unlimited users and unlimited storage on a high-tier unlimited plan? Is single sign-on and Sicherheit Zendesk a core part of its design for business operations?
- Einarbeitung und Support: Does it offer live training or live onboarding training to help you import data? Does the free plan include dedicated phone support, or is it self-service via ClickUp University?
- Customization and Integrations: Can you use custom fields and custom apps to tailor your experience? How well does it integrate with your existing tech stack and other tools like Google Drive?
- Risk and Performance: Does the platform have a reputation for stability to avoid costly Ausfallzeit? Does the ClickUp review and team’s performance score give it a high score for reliability?
Endgültiges Urteil
Zendesk Support is our winner for service. It is true customer service software.
It handles ticket systems and customer experience best.
If you run a support desk, this is your business software.
ClickUp offers many essential features for solo workers and kleine Unternehmen.
You can create new tasks easily. But it cannot respond to many customers like Zendesk can.
Zendesk’s pricing might be higher and is often billed annually.
Still, the depth of zendesk support for your business hours is worth it.
For example, Tom Eggemeier, CEO of the company based in San Francisco, focuses on service.
This full comparison shows Zendesk’s customer experience focus is top-tier.
More of ClickUp
Here’s a brief comparison of ClickUp with these software solutions:
- ClickUp vs Pipedrive: Pipedrive is a sales-focused CRM with a visual pipeline. ClickUp is a more flexible project management tool.
- ClickUp vs Gohighlevel: ClickUp is an all-in-one work management platform with strong project management and customizable CRM. GoHighLevel is a dedicated marketing and sales automation platform focused on lead generation and conversion.
- ClickUp vs Keap: ClickUp is a versatile platform for project management and customizable CRM, while Keap is a powerful CRM and marketing automation tool that emphasizes lead nurturing and sales processes.
- ClickUp vs ActiveCampaign: ClickUp provides a flexible platform for task, project, and basic CRM management, whereas ActiveCampaign excels in advanced marketing automation, email campaigns, and customer segmentation.
- ClickUp vs Hubspot: ClickUp is a highly customizable project management and work OS with integrated CRM features, while HubSpot offers a comprehensive suite of tools for marketing, sales, and customer service.
- ClickUp vs Clickfunnels: ClickUp is an all-in-one work management platform; ClickFunnels is primarily a sales funnel builder for creating landing pages and automating sales funnels.
- ClickUp vs Folk: ClickUp is a robust work management solution with customizable CRM functionalities, while Folk focuses on collaborative contact management and relationship tracking.
- ClickUp vs Instantly: ClickUp ist eine vielseitige Plattform für Projektmanagement und diverse Arbeitsabläufe, während Instantly sich auf Folgendes spezialisiert hat: Kaltakquise per E-Mail outreach, deliverability optimization, and automated email campaigns.
- ClickUp vs Monday CRM: ClickUp provides a highly customizable all-in-one workspace for project management and CRM, while Monday CRM offers visual workflows and team collaboration focused on customer relationships.
- ClickUp vs Capsule CRM: ClickUp is a comprehensive work management and customizable CRM platform, whereas Capsule CRM is a straightforward, user-friendly CRM focused on managing contacts and sales opportunities.
- ClickUp vs Insightly: ClickUp is a flexible platform for project management and adaptable CRM. Insightly is a dedicated CRM offering a strong sales pipeline and project management features within a CRM context.
- ClickUp vs Freshsales: ClickUp is an all-in-one work management tool with adaptable CRM capabilities, whereas Freshsales CRM is a specialized sales CRM with advanced automation, lead scoring, and reporting.
- ClickUp vs Salesforce: ClickUp ist eine vielseitige Plattform für das Arbeitsmanagement mit anpassbarem CRM, während Salesforce ein CRM der Enterprise-Klasse mit umfangreichen Funktionen für Vertrieb, Service und Marketingautomatisierung ist.
- ClickUp vs Zendesk: ClickUp offers an all-in-one workspace for tasks, projects, and customizable CRM, while Zendesk is a leading customer service platform primarily focused on ticketing and support.
Mehr von Zendesk
Hier ein kurzer Vergleich von Zendesk mit diesen Softwarelösungen:
- Zendesk vs Pipedrive: Zendesk zeichnet sich durch umfassenden Kundenservice und Support aus, während Pipedrive ein vertriebsorientiertes CRM mit visueller Pipeline-Verwaltung ist.
- Zendesk vs. Gohighlevel: GoHighLevel unterstützt Marketinggruppen und Kleinunternehmer. Es ist ein umfassendes Vertriebstool und hilft Ihnen, Ihr Unternehmen auszubauen. Zendesk hingegen ist hauptsächlich ein Kundenservice-Tool, das Ihr Support-Team bei der Bearbeitung von Kundenanfragen unterstützt.
- Zendesk vs Keap: Zendesk ist auf zuverlässigen Kundensupport und Ticketing spezialisiert; Keap bietet umfangreiche Vertriebs- und Marketingautomatisierung für kleine Unternehmen.
- Zendesk vs ActiveCampaign: Zendesk ist eine dedizierte Kundensupport-Plattform mit Ticketsystem; ActiveCampaign ist spezialisiert auf E-Mail-Marketing-Automatisierung, Lead-Nurturing und CRM-Integration.
- Zendesk vs. HubSpot: Zendesk bietet einen starken Kundenservice und ein Support-Ticketing-System, während HubSpot eine umfassende Suite ist, die Vertriebs-, Marketing- und Service-Hub-Funktionen umfasst.
- Zendesk vs. Clickfunnels: Zendesk ist eine Kundenservice-Lösung mit Ticketsystem und Live-Chat; ClickFunnels ist ein Sales-Funnel-Builder zum Erstellen von Landingpages und zum Automatisieren des Vertriebs.
- Zendesk vs Folk: Zendesk bietet leistungsstarken Kundensupport für vielfältige Interaktionen; Folk legt Wert auf kollaborative Kontaktorganisation und optimiertes Beziehungsmanagement.
- Zendesk vs Instantly: Zendesk konzentriert sich auf Kundensupport und Ticketmanagement; Instantly ist spezialisiert auf automatisierte Kaltakquise-E-Mail-Kampagnen und Leadgenerierung.
- Zendesk vs. ClickUp: Zendesk ist ein Kundensupportsystem, während ClickUp eine vielseitige Arbeitsmanagementplattform ist, die als CRM, Projektmanagement-Tool und Aufgabenverfolgungssystem fungieren kann.
- Zendesk vs. Monday CRM: Zendesk ist eine Kundenservice-Plattform mit Ticketsystem; Monday CRM ist ein hochgradig visuelles und anpassbares Workflow-Management-Tool mit CRM-Funktionen.
- Zendesk vs Capsule CRM: Zendesk bietet einen robusten Kundensupport und ein Ticketsystem; Capsule CRM ist ein vereinfachtes Kontaktmanagement- und Vertriebsverfolgungssystem.
- Zendesk vs Insightly: Zendesk konzentriert sich auf Kundensupport und Service-Tickets; Insightly ist ein umfassenderes CRM mit starken Vertriebspipeline- und Projektmanagementfunktionen.
- Zendesk vs Freshsales: Zendesk legt Wert auf leistungsstarke Kundensupportlösungen, während Freshsales CRM für Vertriebsautomatisierung, Deal-Tracking und Lead-Management konzipiert ist.
- Zendesk vs. Salesforce: Zendesk bietet eine spezialisierte Kundenservice-Plattform; Salesforce ist eine umfassende Plattform für Unternehmen. CRM mit umfassenden Vertriebs-, Marketing- und Service-Clouds.
Häufig gestellte Fragen
Is Zendesk better than HubSpot for customer relationship management?
Zendesk excels as a customer service platform with a strong ticketing system. HubSpot offers wider CRM tools. If your focus is primarily on customer communication and support, Zendesk might be a better fit.
Does Zendesk make sense for smaller businesses?
Yes, Zendesk makes sense for smaller businesses. While it has advanced features, it also offers plans for smaller companies with simpler business needs.
How does Zendesk pricing work?
Zendesk pricing is typically per user per month. They offer different plans with varying features.
What are the key features of Zendesk’s ticketing system?
Zendesk’s ticketing system allows you to track, manage, and resolve customer support requests. It includes features like ticket assignment and reporting.
When should I choose ClickUp over Zendesk?
Choose ClickUp when you need a versatile project management tool that can also handle some customer support tasks. If your main focus is project management and task collaboration, ClickUp is a strong choice.
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