IT operations are now more complex than ever.
Alert fatigue is a huge problem for your team.
You have too much Daten and not enough people to watch it all.
Things break, and fixing them takes too long.
AI offers a real way to fix these issues.
The newest tools machen your team highly productive.
Are you ready to see the future of IT?
We list the 9 Best AI tools for ITOps in 2026.
These tools will completely change how your IT team works.
What is the Best AI Tool for ITOps?
Die perfekte Wahl KI-Tool for IT Operations is a huge task.
The best one will save you time and money.
It should also fix problems before they happen.
We looked at the top platforms and their AI features.
The list below gives you our ranking for 2026. This is the simple list you need right now.
1. Atera (⭐️4,9)
Atera unifies RMM and PSA tools on a single cloud platform.
It brings you Autonom IT with IT Autopilot and AI Copilot.
This helps technicians move faster. It resolves many issues on its own.
Unsere Einschätzung
Experience Atera for yourself! Join over 13,000 customers in 120+ countries. Reduce tickets by 35% with AI Copilot.
Wichtigste Vorteile
- Boost team productivity by 11-13 hours each week on average.
- Erreichen Sie eine Patch-Erfolgsquote von 97 % für sichere Systeme.
- Handle 6 million devices with ease.
- Generate scripts with AI Copilot that are 90% accurate.
- Resolve 50% of tickets automatically.
Preisgestaltung
Atera offers a free trial and a range of pricing options. Here is the breakdown:
- MSP Pro Plan: Starting at $129 per month
- MSP Growth Plan: $179/month
- MSP Power Plan: $209 per month
- MSP Superpower Plan: Preisinformationen erhalten Sie auf Anfrage.
- IT Department Professional Plan: Starts at $149/month
- Expertenplan der IT-Abteilung: $189/month
- IT Department Master Plan: $219/month
- IT Department Enterprise Plan: Preisinformationen erhalten Sie auf Anfrage.
Vorteile
Nachteile
2. NinjaOne (⭐️4.5)
NinjaOne is a modern, unified IT management Plattform.
Es konzentriert sich auf endpoint management and RMM.
Its AI features reduce alert noise. They also accelerate root cause analysis.
This helps your team be more proactive.
Wichtigste Vorteile
- Centralized Control: Manage all devices from a single location.
- Powerful Automation: Automate tasks to save hours.
- Reliable Patching: Keep systems updated and secure.
- Quick Remote Access: Sofort Verbindung zu Benutzergeräten herstellen.
- Hervorragender Support: Get fast help when you need it.
- Warranty Tracking: Track 100% of your device warranties.
Preisgestaltung
- Kostenlose Testversion verfügbar
- No public fixed price.
- Contact them for a personalized quote.
Vorteile
Nachteile
3. ConnectWise (⭐️4.2)
ConnectWise offers a huge suite of IT solutions.
Its AI is mainly used in cybersecurity and RMM.
It automates response to threats.
The platform also uses AI to generate scripts for technicians.
Wichtigste Vorteile
- Full PSA Suite: Manage projects, billing, and sales.
- Robust RMM: Monitor and manage all endpoints.
- Strong Integrations: Connects with many other tools.
- Automated Workflows: Set up tasks to run themselves.
- Ausführliche Berichterstattung: Get deep insights into your business.
- Mobiler Zugriff: Manage on the go with ease.
Preisgestaltung
- Kostenlose Testversion verfügbar.
- No public fixed price.
- Contact sales for a quote.
Vorteile
Nachteile
4. Kaseya (⭐️4.0)
Kaseya’s AI suite is called Cooper AI.
It provides insights, bots, and a copilot. Cooper AI automates routine tasks.
It gives technicians real-time support.
This is key to boosting overall productivity.
Wichtigste Vorteile
- All-in-One Platform: One suite for many needs.
- Strong Automation: Automate routine IT chores.
- Unified Management: Manage IT from one place.
- Built-in Documentation: Access critical info quickly.
- IT Glue Integration: Seamless knowledge sharing.
- Security Focus: Verbessern Sie Ihre Cyberabwehr.
Preisgestaltung
- Free Demo Available.
- No public fixed price.
- Custom Quote Available.
Vorteile
Nachteile
5. N-bar (⭐️3,8)
N-able provides cloud-based IT management solutions.
Der Schwerpunkt liegt stark auf Sicherheit und Automatisierung.
The platform uses AI to help support staff.
It handles complex workflows and provides deep research assistance.
Wichtigste Vorteile
- Umfassendes RMM: Vollständige Fernüberwachung.
- Erweiterte Sicherheit: Schutz vor Cyberbedrohungen.
- Patch-Management: Halten Sie Ihre gesamte Software auf dem neuesten Stand.
- Datensicherung und Wiederherstellung: Sichern Sie Kundendaten ganz einfach.
- Berichtswerkzeuge: Gewinnen Sie Einblicke in den Zustand Ihrer IT-Systeme.
- Automatisierung: Optimieren Sie routinemäßige IT-Aufgaben.
Preisgestaltung
- Kostenlose Testversion verfügbar.
- No public fixed price.
- Custom Quote Available.
Vorteile
Nachteile
6. SuperOps (⭐️3,6)
SuperOps is an all-in-one RMM and PSA tool.
It uses AI to streamline service delivery.
Its key feature is intelligent alerting.
It removes noise so your team only sees the issues that truly matter.
Wichtigste Vorteile
- Unified PSA/RMM: All-in-one IT management.
- Modern Interface: Einfach zu bedienen und zu navigieren.
- Smart Automation: Automate many daily tasks.
- AI-Powered Insights: Get smart suggestions.
- Proactive Monitoring: Spot issues early on.
- Endpoint Security: Keep devices safe and sound.
Preisgestaltung
- PSA only: Starting from $79/user/month.
- RMM only: Starting from $99/user/month.
- Unified Basic: 129 $/Benutzer/Monat.
- Unified Advance: $159/user/month.
Vorteile
Nachteile
7. ManageEngine (⭐️3.3)
ManageEngine bietet eine breite Palette von IT-Management-Produkten an.
They use AI for advanced IT analytics.
This includes predictive analytics and augmented insights.
It is great for full-stack observability.
Wichtigste Vorteile
- Broad Product Range: Many tools for IT.
- Kosteneffektiv: Often more affordable options.
- Starke Berichterstattung: Gewinnen Sie wertvolle Dateneinblicke.
- Automatisierungsfunktionen: Automate tasks well.
- Skalierbare Lösungen: Grows with your business.
- Hybrid Cloud Support: Flexible deployments.
Preisgestaltung
- Kostenlose Testversion verfügbar.
- Custom Quote Available.
Vorteile
Nachteile
8. Freshservice (⭐️3.1)
Freshservice is an intelligent service management solution.
It uses Freddy AI. Freddy provides timely insights on trends.
It also helps employees with immediate self-service.
This makes issue resolution much faster.
Unsere Einschätzung
Experience Freshservice, the ITSM solution built for a modern workplace. See why over 73,000 businesses trust Freshservice to simplify IT and delight employees.
Wichtigste Vorteile
- Freddy AI Copilot: This AI assistant is built into the platform. It can help you resolve tickets faster. The AI Copilot assists with tasks such as creating ticket summaries and providing smart suggestions. This saves a lot of time for your team.
- Incident Management: Freshservice excels at handling and resolving problems. You can route tickets to the right team members automatically. This ensures issues are fixed quickly, reducing downtime.
- SLA Management: You can set up Service Level Agreements (SLAs) easily. The platform automatically sends alerts for SLA violations. This helps your team meet its service goals.
- Kostenloser Plan: Freshservice has a free plan for up to three agents. This is a great way for small teams and startups to get started without any cost.
Preisgestaltung
Freshservice’s pricing is based on the number of agents. The annual plan starts at $19 per agent per month for the Starter plan. It’s a flexible model that grows with your team.
- Anlasser: Starts at $19/agent/month (billed annually).
- Wachstum: Ab 49 $/Agent/Monat (jährliche Abrechnung).
- Pro: Starts at $95/agent/month (billed annually).
- Unternehmen: Kontaktieren Sie sie für ein individuelles Angebot.
Vorteile
Nachteile
9. SyncroMSP (⭐️2.9)
SyncroMSP integrates RMM and PSA into one tool.
Its in-house AI features are for smart ticket management.
The platform uses sentiment analysis.
It prioritizes tickets based on the user’s emotions.
Wichtigste Vorteile
- All-in-One Tool: RMM, PSA, remote access.
- Per-Tech Pricing: Affordable for growing teams.
- Integrated Billing: Streamline invoicing processes.
- Scripting Engine: Automate complex tasks easily.
- Built-in Ticketing: Manage help desk requests.
- Good Community: Get help from other users.
Preisgestaltung
- Core Plan: $129/month per user.
- Team Plan: $179/month per user.
Vorteile
Nachteile
What Should You Look for When Choosing an AI Tool for ITOps?
- Prediction and Prevention: Does the tool use AI to predict failures? It must find small issues before they become huge outages. This is the main point of using AI.
- Root Cause Analysis (RCA): The tool must quickly identify why a problem occurred. It should not just tell you that something is broken. Fast RCA is vital for lowering your Mean Time to Resolution (MTTR).
- Intelligent Alerting: Look for tools that cut alert noise. A good platform will group or suppress duplicate warnings. This stops your team from getting alert fatigue.
- Automatisierung: The system needs to automate common fixes (remediation). This frees up your human IT staff. It should handle routine tasks, such as restarting a service.
- Data Integration: Can the AI tool talk to your other systems? It must link with your existing ticketing (ITSM) and monitoring tools. Seamless integration means better, cleaner data.
- Explainability: Can you trust the AI’s decisions? The platform should offer some transparency on Wie it concluded. This builds user trust.
- Skalierbarkeit: The solution must scale with your Geschäft. It needs to handle more data and complexity without slowing down.
- Benutzererfahrung (UX): Is the tool easy for your team to use? A clean, intuitive dashboard means faster adoption and greater efficiency from day one.
- Anbietersupport: You need a company with a strong reputation. Good, responsive support is a must-have for AI tools that need constant updates and tuning.
How Can AI Tools for ITOps Benefit You?
AI gives your IT team huge advantages.
It handles the growing complexity of IT infrastructure.
Your team gets real power from machine learning.
This helps you manage hybrid and multi-cloud setups much better.
These tools watch your systems 24/7.
They provide real user monitoring and intelligent infrastructure monitoring.
This means you stop fixing things after they break.
Instead, you get actionable insights to prevent problems.
This is especially key in complex multi-cloud environments.
AI handles the noise and automates routine IT tasks.
This frees up your best staff. They can focus on strategy and growth instead of daily operations management.
This new way of working saves money and keeps services running smoothly.
Käuferleitfaden
When conducting our research to find the best AI tools for ITOps, we used these factors.
Our goal was to find software solutions designed for optimal IT operations in modern IT environments.
- Core Capabilities (AI-Powered Functionality): We checked if the software solutions were truly AI-powered. We looked for core features such as event correlation, anomaly detection, and predictive analysis, and at how well they automatically detect anomalies. This is key to improving service reliability.
- Performance Monitoring: We examined the depth of infrastructure monitoring, network performance monitoring, and application performance management (APM). This included checks for the database performance analyzer and real user monitoring. The ability to track network performance was critical.
- IT Operations and Management: We assessed their core operations tools for the IT operations team. This covered asset management, task management, project management, incident management, and service request handling. We prioritized tools that provide advanced analytics and event management.
- Automation and Workflow: We scored tools on their advanced automation features and ability to create automated workflows. We looked for effective handling of repetitive IT tasks and incident response acceleration. We also assessed noise reduction capabilities.
- Data and Insights: A platform must use big data analytics and historical data effectively. We looked for the quality of data collection, visualization tools, and the ability to deliver actionable insights from numerous data points. This proves the tool is a true AIOps Plattform.
- Integration and Environment Support: We prioritized a strong, deep integration ecosystem and integration capabilities. The platform must support cloud services, hybrid and multi-cloud setups, and manage hybrid environments and complex environments effectively to deliver reliable services.
- Business Outcomes and Efficiency: The tools needed to demonstrate clear key benefits such as achieving operational efficiency, improving service quality, resolving performance bottlenecks, optimizing resource usage, and driving better business outcomes.
- Pricing and Support: We looked at different pricing models, including custom pricing and usage-based pricing. We also assessed the quality of support, community presence, and clear refund policies. This ensures the tools can support modern IT operations effectively.
- Service Intelligence: We looked for features that elevate basic IT to service intelligence to help deliver reliable services.
Zusammenfassung
We have now shown you the top AIOps tools for 2026.
These platforms are not just simple helpers.
They are full game-changers for your IT team.
We looked at which features truly matter, such as strong application performance monitoring.
We also covered the need to support complex hybrid cloud environments.
AI takes away the guesswork and the alert noise.
It lets your team focus on important growth tasks.
We did all the hard research for you. Our ranked list is based on real-world factors.
Choosing any of our top nine tools will strengthen your IT operations.
Start your free trial today and see the power for yourself.
Häufig gestellte Fragen
What does AI bring to IT Operations?
Artificial intelligence uses data to find patterns and problems. It shifts IT from being reactive to proactive. This helps your team avoid unexpected outages and delays.
How does AI help with alert fatigue?
AI management tools use event correlation to reduce noise. They combine many alerts into one single incident. This means your IT team only focuses on the most critical issues.
Can AI automate my IT processes?
Yes, workflow automation is a key benefit. AI platforms are used to set up automatic responses. They can fix common problems or escalate critical issues without human action.
What is the main job of operations monitoring in AIOps?
Operations monitoring constantly collects data from systems. AI then analyzes this data in real-time. This lets the system automatically detect problems and suggest solutions fast.
Does AIOps change my business processes?
AIOps greatly improves existing business processes. It makes them faster and more accurate. This leads to greater efficiency, lower costs, and better overall service delivery.
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