快速入门
This guide covers every LogMeIn Resolve feature:
- 入门 — Create your account and run your first session
- How to Use Mobile Device Management — Enroll and control Android and iOS devices
- How to Use Location Tracking — See where every enrolled device sits right now
- 如何使用补丁管理 — Push operating system and app updates on a schedule
- How to Use Endpoint Protection — Watch device health and catch problems early
- How to Use Zero-Trust Security — Create a signature key that approves every action
- How to Use Remote Execution — Run scripts on many devices at once
- How to Use Built-in Antivirus — Scan and quarantine threats without a second vendor
- How to Use Onboarding Center — Deploy the agent across your network in bulk
- 如何使用强大的集成功能 — Turn Microsoft Teams chats into tracked tickets
- How to Use Software Assets — Audit what is installed on every managed machine
所需时间： 每部影片 5 分钟
本指南还包含以下内容： 专业提示 | 常见错误 | 故障排除 | 定价 | 替代方案
为什么信任本指南
I have run LogMeIn Resolve for 14 months across a small mixed fleet.
Every screen below comes from sessions I actually ran myself.
LogMeIn Resolve is a remote access and IT support tool built for lean teams.
Most people stop after their first remote session and never explore the rest.
That is a shame, because the monitoring and 自动化 side is where the hours come back.
本指南将一步一步地向您展示如何使用每个主要功能。
LogMeIn Resolve Tutorial
This How to Use LogMeIn Resolve tutorial walks through setup first, then each feature in the order I learned them.
LogMeIn 解析
Start a browser-based support session in under a minute. LogMeIn Resolve combines remote access, device monitoring and scripting in one console. The free tier covers up to 5 设备, so you can test it before you pay.
Getting Started with LogMeIn Resolve
Before any feature works, finish this one-time setup.
大约需要三分钟。
Here is how the first week went for me:
现在让我们一步一步来。
第一步：创建您的帐户
Go to the LogMeIn Resolve website and click “Start for free”.
Enter your work email and set a password.
The free version of LogMeIn Resolve covers up to 5 devices.
✓ 检查点： 检查你的 收件箱 用于确认邮件。
Step 2: Open the Console and Install the Agent
The Web Console runs in any browser, so nothing is required on your side.
Open the profile menu to download the Agent Desktop Console for daily management.
Then install the agent on each machine you want unattended access to.
✓ 检查点： Your first device appears on the Devices page.
Step 3: Set Up Zero Trust and Run a Session
LogMeIn Resolve asks you to create a signature key during setup.
Save that key somewhere safe, because it approves sensitive actions later.
Now open the Support tab and generate a numerical support key.
Your user enters that 9-digit code at helpdesk.me/join to connect.
✅ 完成： You have remote access working and can use any feature below.
How to Use LogMeIn Resolve Mobile Device Manager
移动设备管理 lets you enroll phones and tablets alongside your desktops.
以下是使用步骤。
Step 1: Open the Devices Page
Click Devices in the left menu of the Console.
Step 2: Enroll a Mobile Device
Choose Add Device, then pick 安卓 或 iOS。
Send the enrollment link to the phone owner.
这就是它的样子：
✓ 检查点： The phone shows as Enrolled within a minute.
Step 3: Start Remote View or Remote Control
Select the phone and choose the access level you need.
✅ 结果： Android and iOS devices are managed from the same console as your laptops.
💡 专业提示： Use Remote View for training calls and Remote Control only for real fixes.
How to Use LogMeIn Resolve Location Tracker
Location Tracking lets you see where an enrolled device was last seen.
以下是使用步骤。
Step 1: Select an Enrolled Device
Open Devices and click the mobile device you want to check.
Step 2: Open the Location Tab
The map shows the last reported position and timestamp.
这就是它的样子：
✓ 检查点： You see a pin with a recent time next to it.
Step 3: Act on a Lost Device
Lock the device or wipe it if recovery looks unlikely.
✅ 结果： A missing laptop or phone stops being a guessing game.
💡 专业提示： Tell staff that tracking exists before you enroll their personal phones.
How to Use LogMeIn Resolve Patch Manager
补丁管理 lets you push operating system and app updates without touching each machine.
以下是使用步骤。
Step 1: Run a Patch Scan
Open Patch Management and scan your device groups.
Step 2: Review Missing Patches
Sort by severity so critical fixes go first.
这就是它的样子：
✓ 检查点： Each device row lists its outstanding updates.
Step 3: Schedule the Rollout
Set a policy that installs approved patches outside working hours.
✅ 结果： Your fleet stays patched without a single interruption to users.
💡 专业提示： Patch one pilot group first, then release to everyone two days later.
How to Use LogMeIn Resolve Endpoint Protector
端点保护 lets you watch device health and catch failures before users call.
以下是使用步骤。
Step 1: Assign a Protection Policy
Create a policy and apply it to a device group.
Step 2: Review the Alert Feed
Disk space, memory and offline warnings all land in one list.
这就是它的样子：
✓ 检查点： Alerts show a device name, a cause and a timestamp.
Step 3: Fix It in the Background
Background Management lets you clear the issue without interrupting the person working.
✅ 结果： Most small faults get fixed before anyone opens a ticket.
💡 专业提示： Mute noisy low-disk alerts on shared machines or you will start ignoring all of them.
How to Use LogMeIn Resolve Zero-Trust Security Tool
零信任安全 lets you sign sensitive actions with a key only you hold.
以下是使用步骤。
Step 1: Open Zero Trust Settings
Find Zero Trust under the security section of your account.
Step 2: Create Your Signature Key
Generate the key and store it in your 密码管理器.
这就是它的样子：
✓ 检查点： The console confirms the key is active on your account.
Step 3: Approve an Action
Enter the key when you run a script or reach an unattended device.
✅ 结果： A stolen login alone cannot touch your endpoints.
💡 专业提示： Give each technician a separate key so the 审计 trail names a real person.
How to Use LogMeIn Resolve Remote Executor
Remote Execution lets you run scripts on many devices at once or schedule them in advance.
以下是使用步骤。
Step 1: Open Remote Execution
Pick a saved script or paste your own PowerShell or Bash.
Step 2: Choose Your Target Devices
Select one machine, a group, or every device you manage.
这就是它的样子：
✓ 检查点： The device count matches what you expected.
Step 3: Run Now or Schedule
Set a future time if the script restarts anything users need.
✅ 结果： A repeat task that took an afternoon now takes one click.
💡 专业提示： Test every new script on one spare machine before you send it fleet-wide.
How to Use LogMeIn Resolve Built-in Antivirus
内置防病毒软件 lets you scan managed machines without paying a second vendor.
以下是使用步骤。
Step 1: Turn On Antivirus for a Group
Enable it from the security settings of that device group.
步骤 2：运行首次扫描
Start a full scan outside 商业 hours, since it is heavy on older hardware.
这就是它的样子：
✓ 检查点： Each device reports a scan status and a result count.
Step 3: Review Quarantine
Restore false positives and delete anything you cannot account for.
✅ 结果： Threat detection lives in the same console as remote access.
💡 专业提示： Turn off any older antivirus first, because two engines will fight each other.
How to Use LogMeIn Resolve Onboarding Center
Onboarding Center lets you add new machines in bulk instead of one at a time.
以下是使用步骤。
Step 1: Generate an Installer
Open Onboarding Center and create an installer tied to your account.
Step 2: Choose Network Deployment
LogMeIn Resolve supports network deployment for easier installation across a domain.
这就是它的样子：
✓ 检查点： New devices appear on the Devices page as they install.
Step 3: Sort Devices into Groups
Group by office or role so your policies apply cleanly.
✅ 结果： Forty machines get onboarded in the time one used to take.
💡 专业提示： Name groups after teams, not hardware models, and your alerts stay readable.
How to Use LogMeIn Resolve Powerful Integrations
强大的集成功能 let you raise and close tickets inside the apps your team already uses.
以下是使用步骤。
Step 1: Connect Microsoft Teams
Add the LogMeIn Resolve app from the Teams store and sign in.
Step 2: Turn On Conversational Ticketing
Staff click the 聊天机器人 icon in Teams and describe the problem.
这就是它的样子：
✓ 检查点： A Teams message creates a real ticket in the console.
Step 3: Track Tickets in My Cases
Users follow their own ticket status through the My Cases portal.
✅ 结果： Support requests stop living in scattered chat threads.
💡 专业提示： Point staff at My Cases once and your “any update?” pings drop hard.
How to Use LogMeIn Resolve Software Assets
Software Assets lets you see every program installed across your managed machines.
以下是使用步骤。
Step 1: Open Software Assets
The inventory builds itself from the agents already reporting in.
Step 2: Filter by Application
Search a program name to see which devices still run it.
这就是它的样子：
✓ 检查点： You get a device list with version numbers beside it.
Step 3: Remove or Update in Bulk
Send a removal script to every device still running the old version.
✅ 结果： License audits and cleanup take minutes instead of days.
💡 专业提示： Export the list each quarter and compare it against what you actually pay for.
LogMeIn Resolve Pro Tips and Shortcuts
After 14 months with this tool, these are the habits that saved me the most time.
In-Session Shortcuts
| 行动 | 捷径 |
|---|---|
| 向远程电脑发送 Ctrl+Alt+Del 指令 | Session toolbar button |
| 切换全屏 | F11 |
| Open chat panel | Session toolbar chat icon |
| Start file transfer | Session toolbar file icon |
大多数人错过的隐藏功能
- AI-generated notes: Let the session write its own summary, then paste it into the ticket.
- Advanced diagnostics: Reboot a machine into Safe Mode and run network tests without leaving the session.
- Camera sharing: Ask the user to point a phone at a printer or router you cannot reach.
- File access: Grab logs from a remote device without starting a full control session.
Here are the benefits that showed up first for my own team:
LogMeIn Resolve Common Mistakes to Avoid
Mistake #1: Skipping the signature key
❌ 错误： Clicking past Zero Trust setup, then finding scripts blocked mid-incident.
✅ 右图： Create the signature key on day one and save it in your 密码管理器.
Mistake #2: Downloading the wrong LogMeIn product
❌ 错误： Searching “logmein” and landing on Central or Pro instead.
✅ 右图： Check the branding before you sign up. LogMeIn products each carry their own mark, and asset names like logmein central logo_rbg_primary 1 svg or logmein pro logo_rbg_primary 1 svg belong to the other lines. Resolve uses the resolve purple logo, while the rescue blue logo means you are on LogMeIn Rescue.
Mistake #3: Interrupting people for small fixes
❌ 错误： Taking full control of a screen to restart one stuck service.
✅ 右图： Use Background Management so the user keeps working while you fix it.
LogMeIn Resolve Troubleshooting
Problem: No remote control option on an online PC
原因： The device is visible on the network but the agent lacks unattended permission.
使固定： Reinstall the agent with unattended access enabled, then confirm your signature key is active.
Problem: The support key stopped working
原因： A support session generated by LogMeIn Resolve stays valid for 60 minutes only.
使固定： Generate a fresh key from the Support tab and resend the helpdesk.me link.
Problem: The applet will not install on a locked-down PC
原因： Group policy or antivirus is blocking the download.
使固定： Push the agent through network deployment from the Onboarding Center instead.
📌 笔记： If none of these fix your issue, contact LogMeIn Resolve support.
LogMeIn Resolve是什么？
LogMeIn 解析 is a remote access and IT support tool for small and mid-sized teams.
It combines remote support, monitoring and management in one secure, easy to use package.
Think of it like a help desk that can reach any machine you own.
Sessions run in the browser, so end users install nothing to get started.
观看这段快速概览：
它包含以下主要特点：
- Mobile Device Management: Enroll and control Android and iOS devices
- 位置追踪： See where every enrolled device sits right now
- 补丁管理： Push operating system and app updates on a schedule
- 端点保护： Watch device health and catch problems 早期的
- 零信任安全： Create a signature key that approves every action
- Remote Execution: Run scripts on many devices at once
- 内置防病毒软件： Scan and quarantine threats without a second vendor
- Onboarding Center: Deploy the agent across your network in bulk
- 强大的集成功能： Turn Microsoft Teams chats into tracked tickets
- Software Assets: Audit what is installed on every managed machine
如需详细分析，请参阅我们的 LogMeIn Resolve review.
LogMeIn Resolve 定价
Here’s what LogMeIn Resolve costs in 2026:
| 计划 | 价格 | 最适合 |
|---|---|---|
| 起动机 | 每月 23.75 美元 | Solo admins running ad-hoc support sessions |
| 生长 | 每月 44.75 美元 | Small teams that need unattended access |
| 先进的 | 每月 63.75 美元 | Teams adding patching and monitoring |
| 完全的 | 每月75美元 | IT teams that want antivirus and 自动化 包括 |
免费试用： Yes. There is also a free version for up to 5 devices.
退款保证： Not published. Cancel before renewal instead.
💰 性价比最高： Growth — unattended access is the point where this tool starts paying for itself.
LogMeIn Resolve 与其他方案的比较
How does LogMeIn Resolve compare? Here’s the competitive landscape:
| 工具 | 最适合 | 价格 | 等级 |
|---|---|---|---|
| LogMeIn 解析 | Support plus device management | 每月 23.75 美元 | ⭐ 4.2 |
| 获取屏幕 | Browser-only quick sessions | 每月 8 美元 | ⭐ 4.3 |
| TeamViewer | Cross-platform reach | 每月 24.90 美元 | ⭐ 4.4 |
| AnyDesk | Low-latency connections | 每月 14.90 美元 | ⭐ 4.5 |
| 防溅板 | Price per technician | 每月 5 美元 | ⭐ 4.6 |
| RemotePC | Small budgets | 每月 3.95 美元 | ⭐ 4.1 |
| RealVNC 连接 | Direct device control | 每月 4.20 美元 | ⭐ 4.4 |
| ISL在线 | Self-hosted deployments | 每月 21 美元 | ⭐ 4.3 |
| BeyondTrust | Regulated enterprises | 风俗 | ⭐ 4.4 |
快速精选：
- 综合最佳： LogMeIn Resolve — support and management sit in one console
- 最佳预算： RemotePC — cheapest way to reach your own machines
- 最适合初学者： Getscreen — nothing to install on either side
- Best for regulated teams: BeyondTrust — built around audit and privilege control
🎯 LogMeIn Resolve 的替代方案
正在寻找 LogMeIn Resolve 的替代方案？以下是一些最佳选择：
- 🚀 获取屏幕： Runs entirely in the browser and connects in seconds.
- ⭐ TeamViewer： The most familiar name, with reach across almost every platform.
- ⚡ AnyDesk： Very responsive on weak connections, which matters on field support calls.
- 💰 防溅板： Strong per-technician pricing if you only need access, not monitoring.
- 👶 远程PC： Simple enough for non-technical owners reaching their own office PC.
- 🔧 RealVNC 连接： Direct control with fine-grained permissions for technical teams.
- 🔒 ISL在线： Can be self-hosted, which suits strict data residency rules.
- 🏢 BeyondTrust： Privileged access control for banks, healthcare and government.
完整列表请参见我们的 LogMeIn Resolve 的替代方案 指导。
⚔️ LogMeIn Resolve 对比
Here’s how LogMeIn Resolve stacks up against each competitor:
- LogMeIn Resolve 与 Getscreen： Getscreen is faster to start; Resolve wins once you need patching and scripts.
- LogMeIn Resolve 与 TeamViewer 对比： TeamViewer has wider platform support; Resolve costs less at similar feature depth.
- LogMeIn Resolve 与 AnyDesk 对比： AnyDesk feels smoother in-session; Resolve gives you monitoring AnyDesk does not.
- LogMeIn Resolve 与 Splashtop 对比： Splashtop is cheaper for pure access; Resolve suits teams running a real help desk.
- LogMeIn Resolve 与 RemotePC： RemotePC wins on price alone; Resolve wins on everything past basic remote access.
- LogMeIn Resolve 与 RealVNC Connect： RealVNC is leaner and technical; Resolve bundles ticketing and automation.
- LogMeIn Resolve 与 ISL Online： ISL Online offers self-hosting; Resolve is easier to run with no server team.
- LogMeIn Resolve 与 BeyondTrust 对比： BeyondTrust fits regulated enterprises; Resolve fits small teams on a real budget.
Start Using LogMeIn Resolve Now
You now know how to use LogMeIn Resolve across every major feature:
- ✅ Mobile Device Management
- ✅ Location Tracking
- ✅ 补丁管理
- ✅ Endpoint Protection
- ✅ Zero-Trust Security
- ✅ Remote Execution
- ✅ Built-in Antivirus
- ✅ Onboarding Center
- ✅ 强大的集成功能
- ✅ Software Assets
下一步： Pick one feature and try it today.
Most people start with a support key and one live session.
只需不到五分钟。
常见问题解答
LogMeIn Resolve是免费的吗？
Yes, there is a free version covering up to 5 devices. Paid plans add unattended access, patching, antivirus and automation.
LogMeIn Resolve 的价格是多少？
Starter is $23.75/month, Growth is $44.75/month, Advanced is $63.75/month and Complete is $75/month.
What is LogMeIn Resolve used for?
It handles remote access and IT support tasks, plus device monitoring, patching, scripting and ticketing from one console.
How do I start a support session?
Generate a 9-digit support key from the Support tab. Your user enters it at helpdesk.me/join. The session stays valid for 60 minutes.
Does LogMeIn Resolve support unattended access?
Yes. Install the agent on a device and you can troubleshoot it when nobody is sitting in front of the machine.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 