⚡ Краткий вывод:
- Цены: Freshsales starts at $9/user/month vs Close CRM at $35/seat/month.
- Лучше всего подходит для: Freshsales for general МСП customer relationship management with marketing, Close CRM for high-velocity inside sales teams that live on the phone.
- Ключевое отличие: Freshsales is a full CRM with Freddy AI, marketing, and 385+ integrations. Close CRM is a sales engagement tool with built-in calling and power dialer.
- Наш выбор: Freshsales CRM for most users — broader feature set, free plan for 3 users, and 21-day free trial at a fraction of the cost.
Choosing between Freshsales vs Close CRM comes down to one вопрос.
Do you need a full CRM platform or a sales engagement tool?
Both promise to help your sales teams manage customer data and close more deals.
But they take very different approaches to sales activities.
Freshsales входит в состав пакета программ Freshworks. бизнес инструменты.
Close CRM focuses tightly on phone calls, email, and SMS in a single входящие.
Обзор
В этом сравнении рассматриваются цены, функциональные возможности и удобство использования.
Мы также подробно разбираем, для кого лучше всего подходит каждый инструмент.
В качестве источников информации мы используем опубликованные технические характеристики, документацию и обзоры G2.
Observations on Close CRM come from hands-on time with the platform.
В итоге вы поймете, какая CRM-система подходит именно вам. бизнес.
Что такое Freshsales?
Freshsales is an AI-powered CRM software for sales and marketing teams.
It launched in 2016 as the second major product from Freshworks.
The platform helps businesses manage customer interactions across the full sales lifecycle.
It includes Freddy AI for lead scoring and next best action suggestions.
Most teams pick it for the 360-degree customer view and built-in marketing автоматизация.
Freshworks claims over 67,000 customers worldwide use its products on the website.
It’s especially well suited to small and medium sized businesses that want to manage customer relationships in one place.
Freshsales CRM
A full CRM with Freddy AI, marketing automation, and a free plan for up to 3 users. Excellent value for small and medium-sized businesses.
Цены Freshsales
Here’s what Freshsales costs in 2026. The pricing has dropped significantly over the years.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Рост | 9 долларов США/пользователь/месяц | Small teams starting out with CRM |
| Про | 39 долларов США/пользователь/месяц | Growing sales teams that need automation |
| Предприятие | 59 долларов США/пользователь/месяц | Larger businesses with custom needs |
Pricing verified May 2026.
Бесплатная пробная версия: Yes, 21-day free trial across all pricing tiers. No credit card required to start.
Бесплатный план: Yes — Freshsales offers a free plan for up to 3 users with most features included.
Гарантия возврата денег: Freshsales doesn’t list a money-back guarantee. You can cancel anytime, but refunds depend on the billing cycle.
📌 Примечание: The free plan is genuinely useful for early-stage startups testing CRM software. Most core features are unlocked, and there’s no time limit on the new account.
⚠️ Предупреждение: Add-ons can push the price up. Freddy AI Co-Pilot, additional contacts, and extra phone credits are billed separately on top of the base plan.
Основные преимущества Freshsales
Here’s what makes Freshsales worth considering:
- Freddy AI Co-Pilot: Scores leads, predicts deal risks, and recommends the next best action to close deals. It improves conversion rates by ranking leads on behavior and profile.
- Комплексный обзор потребностей клиента: Centralizes customer information with a complete history of every touchpoint. You see calls, emails, chats, and meetings on one timeline.
- Встроенные средства связи: Freshsales CRM includes built-in phone, email, chat, and SMS capabilities within a unified inbox. It also connects with WhatsApp Business, Facebook Messenger, and LINE.
- Визуальное управление конвейером обработки данных: Kanban boards let you track deal progress and identify bottlenecks. Drag and drop deals between stages on the desktop or mobile app.
- Автоматизация маркетинга: Tightly integrated with Freshmarketer for personalized marketing campaigns. The collected customer data feeds directly into segmented email and SMS sends.
- Широкий рынок: Around 385 integrations connect Freshsales to Google, Microsoft 365, Slack, Zoom, and other freshworks products like Freshdesk. Zoom meetings can be scheduled and logged from within deals.
- 24/5 Support: Phone, chat, and email support across all plans. Even the free tier gets a fast connection to a human, not a bot.
Что заметила наша команда
Note: We haven’t had extensive hands-on time with Freshsales yet. The information above is based on Freshsales documentation and verified user reviews on platforms like G2 and Capterra.
According to G2 reviews, Freshsales is rated an average of 4.5 out of 5 stars by users.
Reviews on Capterra highlight the intuitive interface, making it easy to learn for new account owners.
However, some reviewers note that the user experience can feel slow and overwhelming during heavy data loads.
G2 reviewers also mention that Freshsales offers fewer integrations than larger competitors like HubSpot and Salesforce.
Преимущества и недостатки Freshsales
✅ Плюсы
- Free plan for up to 3 users with most features included
- 21-day free trial across all paid plans, no credit card required
- Freddy AI scores leads and suggests next best actions
- Around 385 integrations, including Slack, Zoom, and Microsoft 365
- Mobile app with offline access and call logging on any mobile device
❌ Минусы
- Пользователи сообщают о медленной загрузке страниц и перегруженной навигации.
- Lacks some key functionality compared to HubSpot and Salesforce
- Limited native connectors with third-party solutions outside Freshworks
- Add-ons quickly raise the total monthly cost
Что такое Close CRM?
Close CRM — это платформа, ориентированная на продажи и созданная для малых и средних предприятий.
It centers on converting leads into revenue through direct информационно-просветительская работа.
The tool combines CRM with sales engagement features in one platform.
Close CRM includes built-in calling, SMS, and email in a single inbox.
Most users choose Close for its best-in-class call functionality from the browser.
It’s especially popular with high-velocity inside sales teams that rely on phone calls.
Закрыть CRM
A specialized CRM for small businesses focused on closing more deals through calls, SMS, and email. Best for high-volume inside sales teams.
Цены на CRM-систему Close
Here’s what Close CRM costs in 2026. Pricing is per seat per month.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Основные сведения | 35 долларов за место в месяц | Solo founders and very small sales teams |
| Рост | 99 долларов за место в месяц | Scaling teams that need automation and отчетность |
| Шкала | 139 долларов за место в месяц | Larger sales teams that need call coaching and advanced features |
Pricing verified May 2026.
Бесплатная пробная версия: Yes, 14-day free trial on all plans. No credit card required to start a new account.
Бесплатный план: No, Close CRM does not offer a permanent free plan.
Гарантия возврата денег: Close offers a 30-day money-back guarantee on annual subscriptions. Monthly plans can be canceled anytime.
📌 Примечание: Close offers a free, one-click migration tool for users switching from other CRMs. The Essentials plan includes built-in calling, texting, and email solutions for sales reps.
⚠️ Предупреждение: Close CRM’s entry-level pricing is considered mid-tier compared to other CRMs with similar functionalities. Smaller teams with limited budgets should weigh this carefully.
Основные преимущества Close CRM
Вот почему Close CRM заслуживает внимания:
- Встроенные функции вызова: Make calls directly from the Close platform with no separate phone system needed. Best-in-class built in calling lets you dial from your browser to talk to prospects without leaving the app.
- Power Dialer & Predictive Dialer: Automate the dialing process to dial multiple numbers in sequence. This makes Close excellent for high-volume outbound teams chasing more leads.
- Single-Inbox Sales Activity: Email, calling, and SMS land in one place. Profile timelines capture every customer touchpoint from clients automatically.
- Smart Views & Lead Filtering: Smart Views filter leads by specific criteria for prioritization. This helps reps focus on the prospects most likely to close.
- Workflow Automation & Follow-Ups: Workflows and automated follow-up reminders increase response rates. Sales reps spend less time on manual data entry and more time on actual sales processes.
- Онлайн-коучинг: Managers can listen in and assist sales reps during calls on higher tiers. The Scale plan adds these professional features for full team engagement.
- Quick Setup & Developer-Friendly API: CSV import for leads and contacts plus a free, one-click migration tool for other CRMs. A motivated team can be live within the 14-day free trial, and developer documentation is well maintained for custom builds. Close also ships frequent product updates.
Что заметила наша команда
Наш писатель signed up for Close CRM and used it for everyday sales outreach tasks. Here’s what stood out:
Преимущества и недостатки Close CRM
✅ Плюсы
- Best-in-class call functionality with browser-based dialing
- Power dialer and predictive dialer for high-volume outbound
- Free, one-click migration tool from other CRMs
- Quick onboarding within the 14-day free trial
- Proactive customer support during onboarding
❌ Минусы
- Reporting functionality is considered weak by users
- Less customizable than other CRMs on the market
- Only 80+ integrations, fewer than competing CRM software
- Entry-level pricing is expensive compared to other CRM options
Сравнение характеристик
Ready to dive into a detailed comparison of Freshsales vs Close CRM? We’ll explore 9 key features to help you decide which platform best suits your needs. Both tools handle the basics, but each has unique strengths that matter for different use cases.
| Особенность | Свежие продажи | Закрыть CRM |
|---|---|---|
| Начальная цена | 9 долларов США/пользователь/месяц | 35 долларов за место в месяц |
| Бесплатный план | ✅ (3 пользователя) | ❌ |
| Продолжительность бесплатного пробного периода | 21 день | 14 дней |
| Оценка потенциальных клиентов с помощью ИИ | ✅ (Искусственный интеллект Фредди) | ✅ (Sales AI) |
| Built-In Power Dialer | ❌ | ✅ |
| Автоматизация маркетинга | ✅ | ❌ |
| Интеграции | ~385 | 80+ |
| Мобильное приложение | ✅ (iOS & Android) | ✅ (iOS и Android) |
| Круглосуточная телефонная поддержка (24/5). | ✅ (все тарифные планы) | ✅ (платные тарифные планы) |
| Лучше всего подходит для | SMB customer relationship management | High-velocity inside sales |
1. Lead Management & Scoring
Свежие продажи: Freddy AI scores leads based on behavior and profile. It also predicts deal risks and suggests the next best action to close deals. Reviews on G2 cite the lead-scoring engine as a top reason teams choose Freshsales.
Закрыть CRM: Smart Views filter leads by specific criteria for improved prioritization. Sales AI surfaces hot leads, but the focus is more on outreach than predictive scoring. Lead management here is built around action, not analysis.
2. Built-In Calling & Dialer
Свежие продажи: Includes one-click phone calling within the unified inbox. It logs calls automatically against contacts and accounts. There’s no native power dialer or predictive dialer, which is a gap for outbound-heavy sales teams.
Закрыть CRM: Best-in-class call functionality lets you dial directly from your browser. Both predictive and power dialer functionalities automate the dialing process. Higher tiers add live call coaching so managers can assist sales reps in real time.
⚠️ Предупреждение: If your sales team makes 50+ calls a day, Close CRM’s dialer will save more hours than Freshsales can. This is the single biggest functional gap between the two.
3. Email & Outreach Tools
Свежие продажи: Send personalized bulk email and monitor activity on those messages. Sales sequences automate follow ups. Email templates and event tracking are included on the Pro plan.
Закрыть CRM: Email sequences, templates, and bulk email are core features. The single inbox unifies email with calling and SMS so reps don’t switch tools. Workflows and automated follow-up reminders trigger without manual data entry.
4. Pipeline & Deal Management
Свежие продажи: Visual sales pipelines using Kanban boards make it easy to track deal progress. You can identify bottlenecks at a glance. Multiple pipelines are supported on Pro and Enterprise tiers.
Закрыть CRM: Visual pipeline view with multiple pipelines on higher tiers. The pipeline UI is action-oriented, with calling and email available from each deal card. Custom fields and custom objects extend deal data on the Scale plan.
5. Отчетность и аналитика
Свежие продажи: Around a dozen predefined sales reports, all fully customizable. Reports and AI insights help track team performance and forecast revenue. This is one area where Freshsales clearly outperforms Close CRM.
Закрыть CRM: Reporting tools include quick KPI reports and custom graphs on the Scale plan. However, G2 reviewers consistently report the reporting functionality as weak. Analyzing complex sales performance can require exporting data to other tools.
6. Маркетинговые возможности
Свежие продажи: Tightly integrated with Freshmarketer for email, SMS, and chat campaigns. Customer data feeds personalized marketing campaigns directly. This makes Freshsales a true CRM for both sales and marketing teams.
Закрыть CRM: No native marketing automation platform. Close focuses entirely on sales outreach, not marketing campaigns. Teams that need both will pair Close with a separate marketing tool.
7. Интеграции и маркетплейс
Свежие продажи: Around 385 integrations connect to Google, Microsoft 365, Slack, Zoom, and other freshworks products. WhatsApp Business, Facebook Messenger, and LINE are supported for omnichannel communication. Native connectors with non-Freshworks tools are more limited.
Закрыть CRM: Integrates with over 80 other tools, including Zapier, HubSpot, and Mailchimp. The list is shorter, but covers most popular sales stacks. API documentation is well-maintained for custom builds.
8. Искусственный интеллект и автоматизация
Свежие продажи: Freddy AI Co-Pilot scores leads, predicts deal risks, and recommends next best actions. Smart AI Agents handle repetitive sales activities. Freshsales automates routine tasks, freeing up sales reps to focus on selling.
Закрыть CRM: Sales AI helps surface hot leads and ремесло outreach. Workflow automations reduce manual workload across the sales process. The AI is more focused on outreach assistance than forecasting.
9. Простота использования и настройки
Свежие продажи: The intuitive interface makes Freshsales easy to learn for new users. However, some reviewers note that the platform can feel cluttered as you load more customer data. Users score it 4.5/5 on average across review platforms.
Закрыть CRM: Praised for simplicity and full team engagement during onboarding. The CSV import tool and free one-click migration speed setup. Customer support is described as proactive, including free migration help and training.
Цены и стоимость
Давайте сравним тарифные планы.
| Уровень плана | Свежие продажи | Закрыть CRM |
|---|---|---|
| Бесплатно | ✅ Free for up to 3 users | ❌ |
| Начальный уровень | Growth: $9/user/month | Essentials: $35/seat/month |
| Средний уровень | Плюсы: 39 долларов США/пользователь/месяц | Growth: $99/seat/month |
| Высший уровень | Enterprise: $59/user/month | Scale: $139/seat/month |
| Бесплатная пробная версия | 21 день | 14 дней |
Свежие продажи: Excellent value for money, particularly for small and medium-sized businesses. The entry-level Growth plan at $9/user/month is roughly 4x cheaper than Close CRM’s Essentials. Add-ons can raise the bill, but the base price is hard to beat.
Закрыть CRM: Entry-level pricing is considered expensive compared to other CRM options. The trade-off is that built-in calling, texting, and email solutions are included from day one, with no need to bolt on extra tools. For phone-heavy teams, the all-in-one cost can still come out ahead.
Различные сценарии
| Если вам это нужно | Выбирать | Почему |
|---|---|---|
| Tight budget under $15/seat | Свежие продажи | $9/user/month vs $35/seat/month |
| High-volume cold calling | Закрыть CRM | Power dialer dials multiple numbers |
| Marketing automation built in | Свежие продажи | Native Freshmarketer integration |
| Live call coaching | Закрыть CRM | Available on Scale plan |
| Бесплатный пробный период. | Свежие продажи | Permanent free plan for 3 users |
| One-click migration from another CRM | Закрыть CRM | Free migration tool included |
| Strong reporting & forecasting | Свежие продажи | Custom reports and AI insights |
💰 Ваш бюджет
If your monthly software budget is tight, Freshsales is the obvious pick. The free plan covers 3 users, and paid plans start at $9/user/month.
🔌 Ваш технологический стек
Freshsales connects to around 385 apps, especially other Freshworks products. Close CRM integrates with 80+ tools, but covers the major sales stack categories.
📞 Ваш процесс продаж
If your sales team lives on the phone, Close CRM’s built-in dialer is unmatched. If you balance calls with email, chat, and marketing, Freshsales covers more ground.
🎓 Ваш уровень опыта
Both tools are beginner-friendly, but Close CRM has the edge for quick onboarding. Freshsales rewards teams willing to learn the broader Freshworks suite.
🆓 Бесплатные пробные версии и демо-версии
Freshsales offers a 21-day free trial across all tiers, plus a permanent free plan. Close CRM offers a 14-day free trial. No credit card required for either to start a new account.
🛟 Варианты поддержки
Freshsales provides 24/5 support across all plans via phone, chat, and email. Close CRM offers proactive onboarding help and an extensive help center with API documentation.
👥 Размер вашей команды
Freshsales scales from solo founder to enterprise with predictable per-user pricing. Close CRM is designed primarily for small to medium-sized sales teams focusing on high-velocity outbound sales.
Руководство по переключению
Уже используете один из этих инструментов? Вот чего следует ожидать, если вы перейдете на него.
🔄 Switching from Freshsales to Close CRM?
✅ Что вы получите:
- Built-in power dialer and predictive dialer for outbound calls
- Live call coaching tools on the Scale plan
- Tighter focus on sales outreach with fewer distractions
❌ Что вы потеряете:
- Freddy AI lead scoring and deal risk predictions
- Native Freshmarketer marketing automation
- Free plan tier — Close has no permanent free option
📋 Как переключиться:
- Export contacts, deals, and activity history from Freshsales as CSV
- Start a 14-day free trial on Close CRM
- Use Close CRM’s free one-click migration tool to import your data
🔄 Switching from Close CRM to Freshsales?
✅ Что вы получите:
- Lower entry-level pricing — $9/user/month vs $35/seat/month
- Native marketing automation and Freddy AI
- A free plan for up to 3 users plus a longer 21-day free trial
❌ Что вы потеряете:
- Power dialer and predictive dialer for high-volume calling
- Коучинг по проведению онлайн-звонков для менеджеров по продажам
- One-click migration from other CRMs
📋 Как переключиться:
- Export your Close CRM leads, contacts, and pipeline data as CSV
- Sign up for the Freshsales 21-day free trial
- Use the Freshsales import tool to upload your CSV files into the new account
Что не было рассмотрено в нашем обзоре
This comparison focused on small and medium-sized businesses. We didn’t test enterprise SSO, custom безопасность requirements, or large-team deployments above 50 seats. Our review didn’t cover deep API customization or specific industry workflows like real estate or debt collection. Pricing reflects what’s published as of May 2026 — changes after that date won’t appear here. If your sales process involves complex multi-team handoffs or international compliance, your priorities may differ from what we’ve described.
Окончательный вердикт
| Категория | Победитель |
|---|---|
| 💰 Цены | Свежие продажи |
| 📞 Calling & Dialer | Закрыть CRM |
| 🤖 AI & Lead Scoring | Свежие продажи |
| 📊 Составление отчетов | Свежие продажи |
| 📧 Marketing Automation | Свежие продажи |
| 👶 Простота использования | Закрыть CRM |
| 🔌 Интеграции | Свежие продажи |
| 🏆 Общий победитель | Свежие продажи |
🏆 ПОБЕДИТЕЛЬ: FRESHSALES CRM
Freshsales wins 5 out of 7 categories.
Лучше всего подходит для: SMB customer relationship management, sales and marketing teams, businesses on a budget
Freshsales and Close CRM solve different problems. Freshsales is a full CRM platform with AI, marketing, and reporting built in. Close CRM is a sales engagement tool with the best calling experience in the category.
Close CRM is excellent for high-velocity inside sales teams that dial multiple numbers all day. The power dialer alone can justify the higher price for the right team.
However, if you need broader CRM software with marketing, lead scoring, and a free plan, Freshsales is the better choice for most businesses.
Start with the 21-day free trial and see if it fits your sales process.
Больше информации о Freshsales по сравнению с другими сервисами
Вот как Freshsales выглядит на фоне других конкурентов:
Freshsales побеждает по следующим показателям: Lower entry pricing at $9/user/month, included Freddy AI on paid plans, simpler interface for small businesses.
HubSpot побеждает по следующим показателям: Larger marketplace with thousands of apps, deeper inbound marketing tools, more advanced reporting and dashboards.
Freshsales побеждает по следующим показателям: Cleaner intuitive interface, tighter Freddy AI integration, 21-day free trial without credit card.
Zoho CRM выигрывает по следующим параметрам: Massive feature breadth across the Zoho One suite, lower per-user pricing on annual billing, deeper customization options.
Freshsales vs Пайпдрайв
Freshsales побеждает по следующим показателям: Free plan availability, native marketing automation via Freshmarketer, broader omnichannel communication including WhatsApp.
Pipedrive побеждает в следующих условиях: More polished pipeline management UX, easier learning curve, stronger third-party integrations outside the Freshworks suite.
Freshsales побеждает по следующим показателям: Far lower total cost, faster setup time, better fit for small to medium-sized businesses without dedicated admins.
Salesforce побеждает по следующим параметрам: Enterprise-scale customization, larger AppExchange marketplace, advanced features for complex multi-team sales orgs.
Больше информации о Close CRM по сравнению с другими сервисами.
Вот как Close CRM выглядит на фоне конкурентов:
Достижение высоких результатов в сфере CRM по следующим направлениям: Best-in-class browser-based calling, power dialer for high-volume outbound, simpler tool focused on sales execution.
HubSpot побеждает по следующим показателям: Free CRM tier, much larger app marketplace, broader marketing and service hubs alongside sales.
Закрыть CRM против ActiveCampaign
Достижение высоких результатов в сфере CRM по следующим направлениям: Built-in calling and SMS in a single inbox, better fit for outbound sales reps, faster onboarding for sales teams.
ActiveCampaign побеждает по следующим показателям: Far stronger email marketing automation, lower entry-level pricing, advanced segmentation and behavioral triggers.
Закрыть CRM против Кеап
Достижение высоких результатов в сфере CRM по следующим направлениям: Faster sales-focused workflow, predictive dialer, better fit for inside sales reps doing daily call blocks.
Кип побеждает по следующим пунктам: Stronger marketing automation, e-commerce features for solo founders, broader малый бизнес toolkit beyond sales.
Достижение высоких результатов в сфере CRM по следующим направлениям: Quick setup with one-click migration, far simpler interface, no admin needed to manage the platform.
Salesforce побеждает по следующим параметрам: Enterprise-scale custom objects, deeper reporting and forecasting, broader fit for cross-functional revenue teams.
Часто задаваемые вопросы
Freshsales — это CRM-система?
Yes, Freshsales is a customer relationship management platform from Freshworks. It centralizes customer data, automates sales activities, and includes Freddy AI for lead scoring. The platform is designed for sales teams and businesses of all sizes.
Сколько стоит Close CRM в месяц?
Close CRM costs $35/seat/month for Essentials, $99/seat/month for Growth, and $139/seat/month for Scale. There’s a 14-day free trial with no credit card required. Annual billing offers a small discount on the Startup tier.
Does Freshsales have a free plan?
Yes, Freshsales offers a free plan for up to 3 users with most features included. The free tier covers contact and deal management, plus 24/5 support. It’s an excellent value option for solo founders and early-stage startups testing CRM software.
Чем Close отличается от других CRM-систем?
Close combines CRM and sales engagement features in one tool, which is unusual for traditional CRM software. The built-in calling, power dialer, and unified inbox make it especially effective for high-volume inside sales. It’s often compared to sales engagement tools rather than typical CRMs.
Which is better for small businesses, Freshsales or Close CRM?
For most small businesses, Freshsales offers better overall value. The free plan, lower paid pricing at $9/user/month, and broader CRM software features cover marketing, sales, and support. Close CRM is the better fit only when phone-based outreach is the core sales activity.
Why does the Freshsales site sometimes show “Verifying you are human” or “Verification successful waiting” messages?
That’s Cloudflare’s bot protection layer in front of the Freshworks website. The check usually completes in a few seconds, and you may see a Ray ID at the bottom while it’s verifying. Once the connection is verified, the site properly loads so you can search the product pages and respond to forms. If the page is stuck waiting, refresh the browser or try again from a different network.
Do Freshsales and Close CRM offer professional features and startup features in the same plan?
No — both vendors split features across tiers. Freshsales bundles startup features into the free plan and Growth tier, with professional features like advanced reporting and AI insights on Pro and Enterprise. Close CRM keeps the power dialer on Essentials but reserves call coaching, custom graphs, and add ons for the higher Growth and Scale plans. Always check the latest pricing pages before you sign up.
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