Démarrage rapide
This guide covers every SleekFlow feature:
- Commencer — Create your account and connect your first channels
- Comment utiliser un agent IA — Answer common customer inquiries without a human reply
- How to Use Sales Analyzer — Discover conversion rates and lead drop-off points
- How to Use Social CRM — Store contact details and segment customers with labels
- Comment utiliser les intégrations — Sync records with Salesforce, HubSpot and Shopify
- How to Use Inbox Manager — Assign chats and track every conversation status
- How to Use Flow Builder — Build an automated customer journey from triggers
- How to Use Commerce Hub — Take Stripe payments inside the chat thread
- How to Use Broadcast Campaigns — Send messages to a targeted list of customers
Temps nécessaire : 5 minutes par fonctionnalité
Vous trouverez également dans ce guide : Conseils de pro | Erreurs courantes | Dépannage | Tarification | Alternatives
Pourquoi faire confiance à ce guide ?
Every step below maps to a feature SleekFlow actually ships.
Pricing is copied from the company’s published plans, not estimated.
Learning how to use SleekFlow starts with one idea.
Every customer message lands in a single platform instead of five apps.
Most users stop after connecting one channel.
Ce guide vous montre comment utiliser chaque fonctionnalité principale, étape par étape.
SleekFlow Tutorial
This SleekFlow tutorial walks through setup, then each feature in order.
SleekFlow
Pull WhatsApp, Facebook Messenger, Instagram and email into one shared boîte de réception. Assign chats, automate replies and sell inside the thread. Plans start at US$49/month.
Getting Started with SleekFlow
Finish this one-time setup before you touch any other feature.
Budget about three minutes, plus channel approval time.
Étape 1 : Créez votre compte
Go to the SleekFlow website and sign up with your work email.
Verify the confirmation link, then name your company workspace and language.
✓ Point de contrôle: You can sign in and reach an empty dashboard.
Step 2: Connect Your Communication Channels
Open Channels and pick the first one you want to connect.
WhatsApp needs entreprise approval, then you paste the API key you receive.
Facebook Messenger only asks you to log into Facebook and grant page access.
Instagram direct messages need a Entreprise profile first.
Here’s what this process looks like:
✓ Point de contrôle: A green status sits beside each connected channel.
Étape 3 : Invitez votre équipe
Add your sales agents and support staff under Settings, then set roles.
Multiple users can work the same queue without stepping on each other.
✅ Terminé : Your workspace is live and ready for incoming chats.
How to Use SleekFlow AI Agent
Agent IA answers routine customer inquiries so your team handles the hard ones.
It works around the clock, with no call centre queue.
Step 1: Feed It Your Help Documentation
Upload your internal help articles inside the AI settings panel.
The agent writes on-brand replies from that source, which keeps the answer accurate.
Step 2: Set the Handover Rule
Decide which topics the AI can carry alone and which go to a human.
Voici à quoi cela ressemble :
✓ Point de contrôle: Test chats hand over cleanly to a live agent.
Step 3: Turn On Product Suggestions
Let the AI recommend products from each customer’s own purchase données.
✅ Résultat : Simple questions get an instant response day and night.
💡 Conseil de pro : Review AI transcripts weekly and fix the help doc, not the prompt — the brand voix stays consistent that way.
How to Use SleekFlow Sales Analyzer
Sales Analyzer shows what your conversations actually earn.
The analytics dashboard reports conversion rates and lead drop-off points.
Étape 1 : Ouvrez le tableau de bord Analytics
Click Analytics in the left sidebar and choose a date range.
Step 2: Read the Communication Metrics
Check messages received and team response times before you judge any campaign.
Voici à quoi cela ressemble :
✓ Point de contrôle: You can see where leads leave the funnel.
Step 3: Fix the Slowest Stage
Pick the stage with the worst drop-off and rewrite that message first.
✅ Résultat : You discover which stage costs you sales.
💡 Conseil de pro : Compare response time against conversion rate. Faster teams close more, and the two numbers usually move together.
How to Use SleekFlow Social CRM
Sociale CRM keeps contact details beside the chat instead of in a separate system.
Étape 1 : Ouvrir une fiche de contact
Click any contact in a thread to open the profile panel.
Step 2: Add Labels and Segments
Customize labels so they match your real sales stages, not generic ones.
Voici à quoi cela ressemble :
✓ Point de contrôle: Filtering by one label returns the right customers.
Étape 3 : Enregistrer le segment
Save that filter as a list you can reuse for marketing later.
✅ Résultat : Your contacts are segmented for targeted communication.
💡 Conseil de pro : Label at the moment of the chat. Nobody goes back to tag old conversations later.
How to Use SleekFlow Integrations
Intégrations link SleekFlow to the tools your company already runs.
The platform connects with over 2,500 tools in total.
Step 1: Pick Your Core System
Start with Salesforce, HubSpot or Shopify, depending on where your records live.
Step 2: Map the Contact Fields
Match each field so contact records sync both ways without duplicates.
Voici à quoi cela ressemble :
✓ Point de contrôle: A test contact appears in both systems.
Step 3: Automate One Action
Set a single action, such as creating a deal when a chat opens.
✅ Résultat : Ton CRM stays current without manual data entry.
💡 Conseil de pro : Connect one tool, run it for a week, then add the next. Integrating everything at once hides which sync broke.
How to Use SleekFlow Inbox Manager
Gestionnaire de boîte de réception is where your team works all day.
The SleekFlow inbox gives you a personal view and a team-wide view.
Step 1: Switch to the Team View
Open the Inbox panel and jump between personal and team queues.
Step 2: Assign and Set Status
Assign each chat to an owner, then mark it Open, Snoozed or Closed.
Voici à quoi cela ressemble :
✓ Point de contrôle: Every open thread shows a named owner.
Step 3: Use Internal Notes
Leave one line of context in an internal note before you hand a chat over.
✅ Résultat : No customer messages sit unclaimed, and nobody has to miss a reply.
💡 Conseil de pro : Snooze instead of closing when you are waiting on a customer. Closed threads stop appearing in your daily queue.
How to Use SleekFlow Flow Builder
Flow Constructeur automates a customer journey using triggers, actions and conditions.
Voici le automation engine behind the whole platform.
Étape 1 : Choisir un déclencheur
Pick the event that starts the flow.
For example, a first-time message from new customers can start a welcome.
Step 2: Add Actions and Conditions
Drop in the action that should follow, then branch it with a condition.
Voici à quoi cela ressemble :
✓ Point de contrôle: The workflow preview runs end to end without a warning.
Step 3: Publish and Watch It
Publish the flow, then check the first twenty runs before you build another.
✅ Résultat : Routine replies go out on their own, so you save time daily.
💡 Conseil de pro : Build one auto-reply for your most repeated question first. That single flow usually pays for the setup week.
How to Use SleekFlow Commerce Hub
Commerce Hub lets customers pay without leaving the chat.
Payments run through Stripe inside the messaging app.
Étape 1 : Connecter Stripe
Authorise your Stripe account from the payments settings page.
Step 2: Build a Payment Link
Create a product, set the price, then send the link inside the thread.
Voici à quoi cela ressemble :
✓ Point de contrôle: A test payment clears and shows in Stripe.
Step 3: Automate the Follow-Up
Trigger a thank-you message the moment a payment completes.
✅ Résultat : A chat becomes a checkout without a single tab switch.
💡 Conseil de pro : Send the payment link only after the customer confirms the item. Tôt links read as pushy and kill the conversation.
How to Use SleekFlow Broadcast Campaigns
Campagnes de diffusion send targeted marketing messages to a specific list of customers.
Step 1: Choose Your List
Pick a saved segment rather than your whole contact database.
Step 2: Write and Schedule
Draft the message, add a personalisation field, then set the send time.
Voici à quoi cela ressemble :
✓ Point de contrôle: The preview shows the right name and the right offer.
Step 3: Track Replies
Watch the reply rate, because replies land back in your shared inbox.
✅ Résultat : You can send messages at scale and still answer each one.
💡 Conseil de pro : Staff the inbox for an hour after a broadcast. A blast with nobody to respond wastes the whole campaign.
SleekFlow Pro Tips and Shortcuts
These are the habits that separate a tidy workspace from a messy one.
Each one lifts the customer experience without adding headcount.
Shortcuts That Save Time
| Action | Fastest route |
|---|---|
| Reply on the move | Mobile app, Inbox tab |
| Reassign a chat | Owner field in the thread header |
| Reuse a common answer | Saved reply inside the message box |
| Check team load | Dashboard, before the Analytics tab |
Fonctionnalités cachées que la plupart des gens ignorent
- The mobile app: Manage campaigns, reply to messages and update customer profiles away from your desk.
- Live chat on your site: Add live chat alongside social channels so website visitors reach the same team.
- WeChat and email: Both plug in as extra communication channels, though the connect process differs for each.
Here are the benefits teams report most often:
SleekFlow Common Mistakes to Avoid
Mistake #1: Connecting every channel on day one
❌ Faux : Linking WhatsApp Facebook Messenger and Instagram before anyone knows the system.
✅ À droite : Connect your busiest channel, work it for a week, then add the next.
Mistake #2: Throwing new agents in untrained
❌ Faux : Handing the login to sales agents and hoping they work it out.
✅ À droite : The platform is confusing for beginners, so run one short walkthrough of the inbox first.
Mistake #3: Letting the AI handle everything
❌ Faux : Routing complaints and refunds to the bot to save staff hours.
✅ À droite : Keep the AI on simple queries and pass complex issues to a person.
SleekFlow Troubleshooting
Problem: The message board is slow to update
Cause: The main board can lag, which pushes your response times up.
Réparer: Refresh the tab, or use the mobile app, which often updates faster.
Problem: WhatsApp will not connect
Cause: You are not approved by WhatsApp as a business user yet.
Réparer: Complete the approval first, then paste the API key you receive.
Problem: Instagram messages never arrive
Cause: The account is still a personal profile, not a Business profile.
Réparer: Switch the account type, then reconnect the channel.
📌 Note: There are other ways to reach a customer while you wait, so contact SleekFlow support and keep replying by email.
Qu'est-ce que SleekFlow ?
SleekFlow is a customer communication platform that brings every channel into one inbox.
Think of it as a shared email inbox, except for chat apps.
Your customers communicate where they already are, and your team answers in one window.
Regardez ce bref aperçu :
The SleekFlow platform includes these key features:
- Agent IA : Answer common customer inquiries without a human reply
- Sales Analyzer: Discover conversion rates and lead drop-off points
- CRM social : Store contact details and segment customers with labels
- Intégrations : Sync records with Salesforce, HubSpot and Shopify
- Inbox Manager: Assign chats and track every conversation status
- Flow Builder: Build an automated customer journey from triggers
- Commerce Hub: Take Stripe payments inside the chat thread
- Broadcast Campaigns: Send messages to a targeted list of customers
It suits a large company best, but a growing petite entreprise gets value too.
Pour une analyse complète, consultez notre SleekFlow review.
SleekFlow Pricing
Here’s what SleekFlow costs in 2026:
| Plan | Prix | Idéal pour |
|---|---|---|
| Essentiel | US$49/month (US$588 billed yearly) | A small team testing one or two channels |
| Pro | US$109/month (US$1,308 billed yearly) | Teams running automation and campaigns |
| Prime | US$279/month (US$3,348 billed yearly) | Busy support and sales desks |
| Entreprise | Coutume | Grandes entreprises ayant des besoins spécifiques |
Essai gratuit : Yes — you can create an account and look around before you spend anything.
Garantie de remboursement : Not published; check the terms before annual billing.
Each tier includes a certain amount of messaging credits, so check your volume first.
💰 Meilleur rapport qualité-prix : Pro — it unlocks the automation most teams buy this software for.
Be honest about budget, though — SleekFlow is expensive, and that makes it less accessible for startups.
SleekFlow vs Alternatives
How does SleekFlow compare? Here’s the competitive landscape:
Regardez cette comparaison :
| Outil | Idéal pour | Prix | Notation |
|---|---|---|---|
| SleekFlow | Chat app sales and support | 49 $/mois | ⭐ 4 |
| Zendesk | Formal ticket workflows | 55 $/mois | ⭐ 4,3 |
| Interphone | In-product live chat | 39 $/mois | ⭐ 4,4 |
| HubSpot Service Hub | Teams already on HubSpot | 20 $/mois | ⭐ 4,4 |
| Freshdesk | Budget help desks | 15 $/mois | ⭐ 4,4 |
| Répondre.io | WhatsApp-first messaging | 79 $/mois | ⭐ 4,4 |
Sélection rapide :
- Meilleur résultat global : SleekFlow — social channels, automation and payments in one place
- Meilleur budget : Freshdesk — the cheapest way to give a small team a shared queue
- Idéal pour les débutants : HubSpot Service Hub — the simplest setup if you already use HubSpot
- Best for customer support at scale: Zendesk — deep routing and reportage for big desks
🎯 SleekFlow Alternatives
Looking for SleekFlow alternatives? Here are the top options:
- 🏢 Zendesk : The standard for structured ticketing, with reporting built for large support teams and strict service targets.
- 🚀 Interphone: Strong in-app live chat and AI replies, aimed at software companies that talk to users inside the product.
- 💼 HubSpot Service Hub : Best when your sales records already sit in HubSpot and you want support attached to them.
- 💰 Freshdesk : The budget pick, with a usable free tier and cheap paid seats for a small team.
- 🎯 Respond.io : The closest match, built around WhatsApp and social messaging with similar automation and agent routing.
Pour la liste complète, consultez notre SleekFlow alternatives guide.
⚔️ SleekFlow Compared
Here’s how SleekFlow stacks up against each competitor:
- SleekFlow vs Zendesk: SleekFlow wins on chat apps and selling inside a thread. Zendesk wins on ticket structure and enterprise reporting.
- SleekFlow vs Intercom: Intercom owns in-product chat. SleekFlow owns WhatsApp and social, where most retail customers talk.
- SleekFlow vs HubSpot Service Hub: HubSpot is simpler and cheaper to start. SleekFlow handles social channels far better.
- SleekFlow vs Freshdesk: Freshdesk costs less for basic support. SleekFlow adds payments, broadcasts and a real customer journey builder.
- SleekFlow vs Respond.io: Closest race of the five. SleekFlow edges ahead on commerce; Respond.io is leaner for pure messaging.
Start Using SleekFlow Now
You learned how to use every major SleekFlow feature:
- ✅ Agent IA
- ✅ Sales Analyzer
- ✅ Social CRM
- ✅ Intégrations
- ✅ Inbox Manager
- ✅ Flow Builder
- ✅ Commerce Hub
- ✅ Broadcast Campaigns
Étape suivante : Choisissez une fonctionnalité et essayez-la dès maintenant.
Most people start with AI Agent.
Cela prend moins de 5 minutes.
Foire aux questions
How much does SleekFlow cost?
Essential is US$49/month (US$588 billed yearly), Pro is US$109/month, and Premium is US$279/month. Enterprise pricing is custom and quoted by the company directly.
What is SleekFlow used for?
It centralises customer messages from WhatsApp, Facebook Messenger, Instagram, live chat and email into one inbox, so a team can manage every conversation from a single platform.
How do I connect WhatsApp to SleekFlow?
Get approved by WhatsApp as a business user first. You then enter the API key they provide into the channel settings inside SleekFlow.
Does SleekFlow have a mobile app?
Yes. The mobile app lets you manage campaigns, reply to incoming chats and update customer profiles remotely, which helps when nobody is at a desk.
Is SleekFlow good for petites entreprises?
It is built for large companies, though growing small businesses benefit too. The main barrier is price, which many startups find hard to justify early.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 