选择正确的 客户关系管理 is tough. You’ve got tons of customer info, and keeping it straight is a headache.
Now, imagine losing a big sale because you missed a follow-up.
Or, your team is wasting time on tasks that should be easy. That’s frustrating.
That’s where we come in. Let’s break down Freshsales 客户关系管理 对比 SugarCRM。
We’ll look at the key differences so you can decide which one is best for 你的 商业.
概述
We’ve spent hours diving into Freshsales 客户关系管理 and SugarCRM, testing their features and comparing their performance.
This hands-on experience lets us provide a clear, practical comparison, focusing on what matters most to real users.
新鲜销售 客户关系管理 might be the one for you. Its intuitive interface makes it an excellent choice.
定价： It has a free trial. The premium plan starts at $9/month.
主要特点：
- 联系人管理
- Deal Tracking
- 报告和分析
SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing today!
定价： 预订演示计划。高级计划起价为 $19/月。
主要特点：
- 销售队伍自动化
- 客户支持
- 报告和分析
什么是 Freshsales CRM？
So, you’re looking at Freshsales 客户关系管理.
What’s it about?
Think of it like a competent helper for your sales team.
它旨在 制作 selling easier.
You get tools to track leads and close deals faster.
It’s all about smoothing your sales process.
此外，探索我们最喜欢的 Freshsales CRM 替代品…
我们的观点
对于注重易用性和价格实惠的企业来说，Freshsales CRM 是一个不错的选择。它能让你轻松上手 CRM，无需经历漫长的学习过程。
主要优点
- 用户友好界面 易于导航和学习。
- 内置电话和电子邮件： 直接从平台与客户联系。
- 人工智能洞察： 获得有用的建议和预测。
- 价格实惠： 提供免费计划和有竞争力的付费计划。
定价
- 增长 + 500 个营销联系人：每位用户每月 9 美元。
- Pro + 500 个营销联系人：每位用户每月 39 美元。
- 企业 + 500 个营销联系人：每位用户每月 59 美元。
Você pode ter mais de um espaço de trabalho.
缺点
什么是 SugarCRM？
Now, let’s talk about SugarCRM.
It’s a powerful tool.
Think of it as a super flexible CRM.
It allows you to build a system that meets your needs, which is excellent for businesses wanting considerable control.
此外，探索我们最喜欢的 SugarCRM 替代品…
我们的观点
想在 2025 年将销售额提高 20%？SugarCRM 的 Sugar Sell、Sugar Serve 和 Sugar Market 等工具可以提供帮助！自动化营销、管理客户并达成更多交易。
主要优点
- 开源平台： 为您提供更大的灵活性和控制力。
- 强大的销售自动化： 简化销售流程，提高生产率。
- 出色的报告工具： 深入了解您的销售业绩。
- 移动应用程序包括 访问您的 客户关系管理 数据随身携带
- 大型社区： 利用丰富的资源和支持。
定价
SugarCRM 提供免费试用测试。他们的付费计划起价为每个用户每月 $49。以下是细目：
- 要点:$19/用户/月，最少三个用户。
- 标准:$59/用户/月，至少十个用户。
- 先进的:$85/用户/月，至少十个用户。
- 总理:$135/用户/月，至少十个用户。
Você pode ter mais de um espaço de trabalho.
缺点
功能比较
We have tested both leading crm options side-by-side.
This direct look at their core features highlights the major differences that will 影响 your sales teams and overall sales performance.
1. AI-Powered Lead Scoring
- Freshsales CRM： Uses Freddy AI to automatically prioritize leads. This is a huge benefit for sales teams trying to optimize their time and focus on the best opportunities for a new account.
- SugarCRM: Provides sophisticated, rule-based lead scoring. It gives you granular control, but it is not as simple as the AI-driven approach.
2. Customization and Control
- Freshsales CRM： Offers solid customization, but it is more of an out-of-the-box crm platform. It’s easy to get started in a few seconds after your verification successful waiting.
- SugarCRM: Built for deep customization. You can completely customize sugarcrm to match complex business processes and manage all your customer Das bedeutet, dass Ihr.
3. Pricing and Affordability
- Freshsales CRM： Offers a free plan up to three users. Its paid plans are generally more affordable crm options, starting at $15 per user per month.
- SugarCRM: Has a higher sugarcrm cost. It often requires a ten user minimum on some plans and is billed annually.
4. Sales and Service Suites
- Freshsales CRM： Part of the larger freshworks products ecosystem. It integrates seamlessly with other freshworks products like Freshdesk for better customer experience.
- SugarCRM: Structured into specific products like sugar sell for sales, sugar market for marketing, and sugar serve for service features.
5. Workflow Automation
- Freshsales CRM： Provides drag and drop workflows for basic 自动化. This helps sales activities become more efficient right away.
- SugarCRM: Features advanced workflows and powerful automation capabilities. This is ideal for manufacturing or other complex industries.
6. Mobile Access
- Freshsales CRM： Features a highly-rated mobile app. This gives you easy access to customer data and pipelines on the go.
- SugarCRM: Also offers a mobile app, but users often find the interface less intuitive than Freshsales. You can still manage data easily.
7. Core Platform Access
- Freshsales CRM： Is a single platform designed to unify sales and marketing. You get a 360-degree view of customers and contacts.
- SugarCRM: Offers a choice of editions, including an open source crm option. This allows technical users to build upon the base code.
8. Forecasting and Reporting
- Freshsales CRM： Provides good visual 报告 and robust forecasting tools. You can track your expected revenue easily.
- SugarCRM: Known for its extremely powerful and customizable reporting engine. It is built for complex analytics and deep insights.
9. Trial and Setup
- Freshsales CRM： Offers a free trial and a free version. It’s fast to create account and start testing. No credit card required for the free version.
- SugarCRM: Also offers a free trial, but setup is often more involved due to the depth of customization. It’s often aimed at larger customers.
What to Look for When Choosing a CRM Software?
- Check the crm prices and compare crm alternatives. Look for excellent value, not just the lowest cost.
- Evaluate scalability: Do they offer basic workflows up to Sugar Enterprise and enterprise-level plans for your growing company?
- Review support options: Is there online support, basic support, or enhanced support? You need a human connection to respond when something goes wrong.
- Check user limits: Does the plan allow for ten users or unlimited users?
- Look at the integration features, especially calendar integration and tools for your service teams.
- Consider the site properly and product performance; a slow site or browser issues hurt.
- Examine software development potential; Sugar Professional is highly customizable, and you might need add ons.
- Test the 安全 features before creating an account or providing a date. Make sure the website is verifying everything.
- Geo mapping and guided selling are often features found in higher tiers. Check if these matter to your employees.
- Always perform a final review of the whole system.
最终裁决
So, which one wins? For most small to medium businesses, Freshsales CRM is our pick.
It’s easy to use, has innovative 人工智能工具 that help you close deals faster, and is priced right.
If you want a system ready to go, Freshsales is it.
If you need tons of customization and have a big team, SugarCRM might fit you better.
But it’s more complex and pricier. We’ve spent hours testing these tools.
We know what works. Trust us to help you pick the 最佳 CRM for your needs. Remember, the best CRM is one your team will use.
Take advantage of free trials to test out both options yourself!
Freshsales CRM 的更多信息
以下是 Freshsales CRM 与这些软件解决方案的简要比较：
- Freshsales CRM vs Gohighlevel: Freshsales CRM 专注于人工智能驱动的销售自动化和管道管理，而 GoHighLevel 则是一个更广泛的平台，提供广泛的营销、销售和代理自动化功能。
- Freshsales CRM vs Pipedrive: Freshsales CRM 提供集成通信和人工智能的全面销售解决方案，而 Pipedrive 则擅长可视化销售管道组织和交易跟踪。
- Freshsales CRM 与 Keap: Freshsales CRM 强调直观的销售管理和人工智能驱动的洞察力；Keap 提供功能强大的销售和营销自动化，侧重于联系人管理。
- Freshsales CRM vs ActiveCampaign: Freshsales CRM 是一款专用的销售 CRM，内置电话和电子邮件功能；ActiveCampaign 在营销自动化、电子邮件营销活动和高级细分方面表现出色。
- Freshsales CRM vs Hubspot: Freshsales CRM 提供人工智能驱动的销售工具和更快的设置；HubSpot 提供广泛的一体化套件，涵盖营销、销售和客户服务。
- Freshsales CRM vs Clickfunnels: Freshsales CRM 是以销售为重点的 CRM，用于管理客户互动，而 ClickFunnels 则是构建销售漏斗和着陆页面的专用工具。
- Freshsales CRM 与 Folk: Freshsales CRM 提供了一个具有人工智能和自动化功能的综合销售平台；Folk 专注于简单、协作的联系人管理和可视化管道组织。
- Freshsales CRM 与 Instantly: Freshsales CRM 是一款功能全面的销售 CRM，具有强大的功能；Instantly 主要是一款电子邮件推广和销售 CRM。 冷电子邮件自动化 工具。
- Freshsales CRM vs ClickUp: Freshsales CRM is designed for streamlining sales processes and managing pipelines; ClickUp is a versatile work OS that encompasses project management, tasks, and CRM functionalities.
- Freshsales CRM vs Monday CRM: Freshsales CRM provides a dedicated sales solution with intelligent insights, while Monday CRM offers highly customizable boards for managing workflows, including CRM.
- Freshsales CRM vs Capsule CRM: Freshsales CRM 是一款功能更强大的销售 CRM，具有人工智能功能；Capsule CRM 则侧重于直接的联系人管理和销售机会跟踪。
- Freshsales CRM vs Insightly: Freshsales CRM 是一款专门的销售工具，具有人工智能和全面的销售自动化功能；Insightly 提供更广泛的 CRM 体验，包括强大的项目管理功能。
- Freshsales CRM 与 Salesforce: Freshsales CRM 提供直观的人工智能销售平台，价格极具竞争力；Salesforce 是高度可定制的企业级 CRM，拥有广泛的生态系统和高级功能。
- Freshsales CRM vs Zendesk: Freshsales CRM 专注于销售自动化和管道管理，而 Zendesk 主要是一个客户服务平台，具有强大的票单和支持功能。
SugarCRM 的更多信息
以下是 SugarCRM 与这些软件解决方案的简要比较：
- SugarCRM vs Gohighlevel: SugarCRM is a comprehensive CRM focused on sales, marketing, and service, offering extensive customization; GoHighLevel is an all-in-one platform for agencies, emphasizing marketing automation, lead generation, and sales tools.
- SugarCRM vs Pipedrive: SugarCRM 提供广泛的定制和灵活的部署，可满足各种业务需求；Pipedrive 是一款以销售为重点的 CRM，具有可视化管道，优先考虑中小型企业的易用性。
- SugarCRM vs Keap: SugarCRM 为销售和营销自动化提供了强大的、高度可定制的 CRM 功能，可扩展至更大的团队；Keap（前身为 Infusionsoft）是一款主要为小型企业设计的营销自动化和销售 CRM。
- SugarCRM vs ActiveCampaign: SugarCRM 专注于广泛的销售管理和复杂管道的定制；ActiveCampaign 擅长用户友好型营销自动化、电子邮件营销活动和潜在客户细分。
- SugarCRM vs HubSpot: SugarCRM 提供深度定制和灵活部署的定制解决方案；HubSpot 提供直观、集成的营销、销售和服务工具套件，以易用性著称。
- SugarCRM vs Clickfunnels: SugarCRM 是一个强大的客户关系管理平台；ClickFunnels 是一个专业工具，用于构建销售漏斗、登陆页面和自动销售流程。
- SugarCRM 与 Folk: SugarCRM 是一款功能强大、可定制的 CRM，可满足全面的业务需求；Folk 是一款现代化的协作式联系人管理工具，强调简单易用。
- SugarCRM 与 Instantly: SugarCRM 为销售人员自动化和客户管理提供了广泛的 CRM 解决方案；Instantly 则专门从事自动化冷门电子邮件推广和潜在客户生成活动。
- SugarCRM 与 ClickUp: SugarCRM 是一款专门用于销售、营销和服务自动化的 CRM；ClickUp 是一款多功能工作管理平台，除项目和任务管理外，还包括 CRM 功能。
- SugarCRM 与 Monday: SugarCRM 可为销售和营销提供广泛的自定义功能和强大的自动化功能；Monday CRM 可为包括 CRM 在内的各种业务流程提供高度可视化的自定义工作流。
- SugarCRM 与 Capsule CRM: SugarCRM 是高度可定制和可扩展的 CRM，具有高级功能；Capsule CRM 则是面向中小型企业的更简单、更经济的联系人管理解决方案。
- SugarCRM 与 Insightly: SugarCRM 可为复杂的销售流程和报告提供广泛的定制功能；Insightly 则将 CRM 与项目管理相结合，注重中小型企业的易用性。
- SugarCRM 与 Salesforce: SugarCRM 提供了一个开源选项，具有很大的定制潜力；Salesforce 是基于云的 CRM 领导者，具有丰富的功能、广泛的集成和庞大的生态系统，但复杂度较高。
常见问题
Which CRM is better for small businesses, Freshsales CRM or SugarCRM?
Freshsales CRM is generally better for 小型企业. It’s user-friendly, affordable, and has strong AI features. SugarCRM is more complex, expensive, and better suited for larger enterprises with specific needs.
Can I customize Freshsales CRM to fit my specific business needs?
Yes, Freshsales CRM offers customization but focuses more on out-of-the-box functionality. SugarCRM provides much deeper customization options, though that comes with added complexity.
Does Freshsales CRM or SugarCRM offer marketing automation?
Freshsales CRM includes built-in marketing automation tools for email campaigns and lead nurturing. SugarCRM requires integrations or higher-tier plans for similar features but offers substantial customization of any marketing automation.
Is SugarCRM more expensive than Freshsales CRM?
Yes, SugarCRM is generally more expensive. Its starting price is higher, and its advanced features are a premium. However, Freshsales CRM is often considered more budget-friendly, especially for smaller teams.
Which CRM is easier to learn and use, Freshsales CRM or SugarCRM?
Freshsales CRM is typically easier to learn and use. Its interface is intuitive, and it’s designed for quick adoption. SugarCRM, with its extensive customization, has a steeper learning curve.
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