⚡ 快速结论：
- 定价： 新鲜销售 客户关系管理 starts at $9/user/month. Salesmate starts at $23/user/month.
- 最适合： Freshsales for teams that want Freddy AI scoring and built-in phone. Salesmate for teams that need deep customization and 700+ integrations.
- 主要区别： Freshsales is one piece of the Freshworks suite. Salesmate is a standalone 客户关系管理 built to bend around your sales process.
- 我们的选择： Freshsales CRM for most small and medium sized businesses, because you get AI scoring and multichannel calling at a lower entry price.
The cheaper CRM here is not the weaker one.
Freshsales CRM costs less than half of what Salesmate charges to start.
But price is the smallest difference between these two.
One is built as part of a bigger suite. The other is built to be reshaped.
That single choice changes how your sales teams will work every day.
概述
This Freshsales CRM vs Salesmate comparison covers pricing, features, 自动化以及易用性。
We also break down which sales team each platform actually fits.
我们的 作家 spent hands-on time inside Salesmate directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
Every price below is checked against each vendor’s current published rates.
Freshsales CRM是什么？
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
It launched in 2016 as the second major product in the Freshworks lineup.
The software centralizes customer data and keeps a full history of every touchpoint.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit inside one unified 收件箱.
Freshworks says over 67,000 customers worldwide use its products.
🏆 优胜者：Freshsales CRM
Freddy AI ranks your hottest leads before you open the app. Calling, email, and chat run from one screen. The 21-day free trial covers every tier.
Freshsales CRM定价
Three paid tiers, priced per user. Here is the breakdown.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 生长 | 每用户每月 9 美元 | Small teams starting their first CRM |
| 专业版 | 每用户每月 39 美元 | Growing teams that need sales sequences |
| 企业 | 每用户每月 59 美元 | Larger teams needing custom reports and 审计 日志 |
Pricing verified September 2026.
免费试用： 21 days on every tier, with no credit card required to create a new account.
退款保证： Freshworks does not publish a blanket refund window. Cancel before your renewal date to avoid the next charge.
📌 笔记： Freshsales pricing has fallen sharply over the years and now sits two to three times lower than earlier rates. There is also a free tier for up to 3 users with most core features included.
⚠️ Pricing conflict disclosed: Our research notes list the entry plan at $11/user/month and Enterprise at $71/user/month. Our verified CSV records $9 and $59. We use the CSV figures throughout this article. Check the Freshsales website before you buy, since regional pricing and paid add ons can shift the total.
Freshsales CRM 的主要优势
Here is what makes this crm software worth a look:
- Freddy AI scoring: Ranks leads by behavior and profile, which lifts conversion rates. It also predicts deal risk and recommends the next move.
- 360度客户视角： One timeline shows every call, email, and note. You stop hunting across tabs for context.
- 可视化流水线管理： Kanban boards let you track deals and spot bottlenecks fast.
- 全渠道覆盖范围： Email, phone, WhatsApp 商业, Facebook Messenger, and LINE all connect to the same record.
- Suite integration: It links tightly with other Freshworks products such as Freshdesk and Freshmarketer for marketing automation.
- Mobile app with offline access: iOS and Android apps log calls and hold data when the connection drops.
- Support on every plan: 24/5 phone, chat, and email help, not just on the top tier.
我们的团队注意到了什么
Note: We have not had extended hands-on time with Freshsales CRM yet. Everything above comes from published documentation, the Freshworks website, and user reviews. Reviewers on Capterra and G2 rate it around 4.5/5, while the most common complaint is cluttered navigation and pages that take longer than a few seconds to load in the browser.
Freshsales CRM 的优点和缺点
✅ 优点
- Growth plan starts at $9/user/month, cheaper than Salesmate’s entry tier
- Freddy AI 对潜在客户进行评分，预测交易风险，并提出最佳后续行动建议。
- 21-day free trial on every pricing tier
- Built-in phone, email, chat, and SMS inside one unified inbox
- Connects tightly with other Freshworks products like Freshdesk and Freshmarketer
❌缺点
- Cluttered navigation and slow loading times
- Around 385 integrations, fewer than established competitors
- 缺少 HubSpot 的一些功能， Salesforce
- Native connectors outside the Freshworks suite are limited
Salesmate是什么？
Salesmate CRM is a cloud-based platform for sales, marketing, and support.
It replaces several disconnected systems, so teams save time and save money.
Contact and Deal Intelligence pulls emails, calls, and notes into one view of customer interactions.
Sandy AI drafts emails, summarizes calls, and qualifies leads.
The whole platform is customizable, so you can shape it around your sales process.
Startups, Fortune 500 accounts, SaaS firms, healthcare, and more than one 房地产 company all use it.
Runner Up: Salesmate
Bend the pipeline, fields, and automation around how you already sell. Over 700 apps connect, including Google Apps and Microsoft Apps. Fifteen days free, no card.
销售伙伴定价
Salesmate runs tiered plans priced per user. Here is what each one costs.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 基本的 | 每用户每月 23 美元 | Small teams running a single pipeline |
| 专业版 | 每用户每月 39 美元 | Teams that need automation journeys and sales forecasting |
| 商业 | 每用户每月 63 美元 | 有定制工作流程需求的大型公司 |
Pricing verified September 2026.
免费试用： 15 days, with no credit card asked for at signup.
退款保证： No published refund window. Salesmate runs a Black Friday promotion with 10% off annual plans, so timing your purchase can save money.
📌 笔记： An Enterprise tier sits above Business with custom pricing. Built-in calling is included, but call minutes and phone numbers are billed as add ons on top of your seat cost.
⚠️ 警告： Some users report that Salesmate can delete leads when a payment is missed. Keep an export of your customer data on file and set a billing reminder before your renewal date.
Salesmate 的主要优势
Here is where Salesmate’s platform earns its seat price:
- 700 多个集成： Zapier integrations, Google Apps, Microsoft Apps, and Slack all connect. Working inside Gmail is a huge plus for reps who live in their inbox.
- Sandy AI： Handles admin work like drafting emails and summarizing calls, so reps get back to selling.
- 自动化之旅： Multi-channel drip campaigns and follow ups run without anyone chasing them.
- 会议安排器： Prospects book meetings online, which kills the back-and-forth email thread.
- Automatic data entry: Contacts get enriched and every message is logged, with email tracking built in.
- 内置通话： Call recording and voicemail drops sit inside the same screen as your deals.
- 团队协作： Tag teammates, share notes, and keep the full communication history attached to the record.
The homepage shows how the pipeline view is laid out before you sign up.
我们的团队注意到了什么
Our writer created a new account on Salesmate and worked through pipeline setup, email templates, and the mobile app. Here is what stood out from that hands-on time:
Salesmate 的优缺点
✅ 优点
- Over 700 app integrations, far more than Freshsales offers
- Customer service is frequently praised as fast and helpful
- Fully customizable to match unusual sales processes
- Meeting scheduler and web forms are included, not paid extras
❌缺点
- 邮件模板编辑器和自动化流程中报告的错误
- Weaker than dedicated tools for marketing automation
- Entry price is more than double the Freshsales Growth plan
- 有报道称，客户线索在错过付款后被删除。
功能对比
Both tools cover the CRM basics. The gaps show up in how each one handles AI, integrations, and 报道.
Here are ten areas that decide which platform fits your team.
| 特征 | Freshsales CRM | 销售员 |
|---|---|---|
| 起价 | 每用户每月 9 美元 | 每用户每月 23 美元 |
| 免费试用 | 21天 | 15天，无卡 |
| 人工智能 助手 | ✅ Freddy AI | ✅ Sandy AI |
| 内置通话 | ✅ | ✅ |
| 会议安排器 | ❌ | ✅ |
| 集成 | ~385 | 700+ |
| 网页表单 | ✅ | ✅ |
| 营销自动化 | ✅ 通过 Freshmarketer | ⚠️ 基本款 |
| Support Hours | 24/5 all plans | Business hours |
| 最适合 | 注重预算的销售团队 | Custom sales processes |
1. 人工智能助手
Freshsales CRM： Freddy AI acts as a co-pilot across the whole app. It scores leads, predicts which deals are at risk, and recommends the next best action to close them. That last part is the difference between a dashboard and an assistant.
销售员： Sandy AI focuses on admin work instead of prediction. It drafts emails, summarizes calls, and qualifies incoming leads. Chatbots handle the first reply on your website so nobody sits waiting for a human.
2. Lead Scoring and Deal Tracking
Freshsales CRM： Scoring runs on behavior and profile signals, which lifts conversion rates for teams working a long list. Visual sales pipelines built on Kanban boards make it easy to track deals and spot where they stall.
销售员： Deal management leans on a visual sales pipeline you can restructure completely. Pipeline management is the strongest part of the product, since every stage, field, and rule bends to your own sales process.
3. Contact and Company Records
Freshsales CRM： Every contact gets a 360-degree view with a full timeline of customer interactions. Calls, emails, and chats stay attached to one record, so nobody re-asks a 问题 the account already answered.
销售员： Contact and Deal Intelligence rolls emails, calls, and notes into one profile. You can also track companies separately from contacts, which helps when several people at one business touch the same deal.
4. Email Tracking and Templates
Freshsales CRM： You can send personalized bulk emails and monitor what happens to each one. Email tracking pairs with one-click phone and event tracking, so sales activities land in the record without manual logging.
销售员： Templates work inside Gmail, which suits reps who refuse to leave their inbox. The template editor is also where bug reports cluster, so test your key templates during the trial.
⚠️ 警告： Some users report bugs in the Salesmate email template editor and automation journeys that slow down daily work. Build one full campaign before you commit to an annual plan.
5. Automation, Sequences, and Scheduling
Freshsales CRM： Sales sequences automate repetitive tasks so reps spend more of the day on human conversations. Task management is functional rather than deep, and there is no native meeting scheduler.
销售员： Automation journeys run multi-channel drip campaigns and follow ups on their own. The meeting scheduler lets prospects book meetings straight from a link, which removes a whole email thread per deal.
6. Web Forms and Lead Capture
Freshsales CRM： Web forms drop onto your site and push new leads straight into the pipeline. Collected customer data then feeds personalized marketing campaigns through Freshmarketer.
销售员： You can create personalized forms, embed them on a website, or share them as a standalone link. Submissions enrich contacts automatically, which cuts data entry to near zero.
7. 集成和市场
Freshsales CRM： The marketplace lists around 385 integrations and apps, covering Google, Microsoft 365, Slack, and Zoom. Integration with other Freshworks products is tight, but native connectors to outside systems are thinner than rivals offer.
销售员： Over 700 other apps connect, including Google Apps, Microsoft Apps, Slack, and Zapier integrations. This is the clearest advantage on the Salesmate side for anyone with an existing stack.
8. Reporting and Sales Forecasting
Freshsales CRM： You get around a dozen predefined sales reports, all fully customizable. AI insights track team performance and forecast revenue, and smart agents surface what needs attention first.
销售员： Reporting and dashboards turn raw analytics into actionable insights on sales performance. Sales forecasting sits on the Pro tier and above, not on Basic.
9. Support, Collaboration, and Omnichannel
Freshsales CRM： Support runs 24/5 by phone, chat, and email on every plan. Omnichannel reach covers WhatsApp Business, Facebook Messenger, and LINE, and Freshdesk OMNI extends the same record into service tickets.
销售员： Reviewers single out the support team as quick and genuinely helpful. Inside the product, you can tag teammates, share notes, and keep the full communication history in one place.
10. 定价与成本
Side-by-side seat costs, straight from each vendor’s published rates.
| 层级 | Freshsales CRM | 销售员 |
|---|---|---|
| 入口 | 增长——每用户每月 9 美元 | 基础版——23美元/用户/月 |
| 中 | 专业版——每用户每月 39 美元 | 专业版——每用户每月 39 美元 |
| 顶部 | 企业版——59 美元/用户/月 | 企业版——每用户每月 63 美元 |
| 免费试用 | 21天 | 15天 |
Freshsales CRM： At $9 per seat, the Growth plan is excellent value for a five-person team. The mid tier matches Salesmate exactly at $39, and the top tier lands $4 cheaper.
销售员： Basic costs $14 more per seat than the Freshsales entry plan. For a ten-person team that is $1,680 extra per year, so the customization has to earn its keep.
💡 专业提示： Both offer a free trial with no credit card required, and the trial windows barely overlap. Start Freshsales on day one and Salesmate on day seven, then compare the same live deals in both.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| Lowest seat cost | Freshsales CRM | $14 cheaper per user monthly |
| The widest integration list | 销售员 | 700+ apps versus roughly 385 |
| AI that suggests next steps | Freshsales CRM | Freddy AI 预测交易风险 |
| A pipeline shaped to your process | 销售员 | Every stage and field is editable |
| Marketing automation in-house | Freshsales CRM | Freshmarketer plugs straight in |
| Prospects booking their own calls | 销售员 | Native meeting scheduler |
| Support outside office hours | Freshsales CRM | 24/5 on every plan |
💰 您的预算
Freshsales starts at $9 per seat against $23 for Salesmate. At the mid tier both charge $39, so the gap only matters if you stay on entry plans.
🔌 您的技术栈
Already running Freshdesk or Freshmarketer? Freshsales wins by default. If your stack is scattered across other apps, Salesmate’s 700+ connectors give you various options without custom work.
📝 您的销售流程
A standard lead-to-close flow runs fine on Freshsales out of the box. An unusual multi-stage process with odd handoffs is where Salesmate’s customization pays for itself.
🎓您的经验水平
Freshsales has an intuitive interface that is quick to learn, though navigation gets cluttered as you add modules. Plan a session to train users on either tool before you migrate live deals.
🆓 免费试用和演示
Freshsales gives you 21 days across every tier. Salesmate gives 15 days with no card, which is enough to test one full campaign end to end.
🛟 支持选项
Freshsales answers 24/5 by phone, chat, and email on all plans. Salesmate keeps business hours, but reviewers cite its speed and personal help as the main reason they stay.
🔒 Your Data and 安全
Reports of Salesmate deleting leads after a missed payment are a security and continuity concern worth weighing. Export your records monthly on either platform, and respond to billing alerts the day they arrive.
切换指南
Already committed to one? Here is what changes if you move.
🔄 从 Freshsales CRM 切换到 Salesmate？
✅ 你将获得：
- Roughly double the integration count, including deeper Zapier coverage
- A native meeting scheduler so prospects book their own calls
- Pipelines, fields, and journeys you can rebuild from scratch
❌ 你会失去什么：
- Freddy AI deal-risk prediction and next-best-action prompts
- The $9 entry price and 24/5 support on every plan
- Direct links to Freshdesk, Freshmarketer, and the wider Freshworks suite
📋 如何切换：
- Export contacts, companies, and open deals from Freshsales as CSV
- Start the 15-day Salesmate trial and rebuild your pipeline stages first
- Import records, reconnect Google Apps, then rebuild sequences as journeys
🔄 从 Salesmate 切换到 Freshsales CRM？
✅ 你将获得：
- A far lower seat cost on the entry plan
- Freddy AI scoring plus revenue forecasting in the same view
- WhatsApp Business, Facebook Messenger, and LINE on the customer timeline
❌ 你会失去什么：
- Around 315 integrations you may currently rely on
- The meeting scheduler and its self-serve booking links
- Deep field-level customization of the sales process
📋 如何切换：
- Export contacts, deals, and email templates out of Salesmate
- Create a new account on the 21-day Freshsales trial
- Import your data, map custom fields, then switch on Freddy AI scoring
我们的评测没有涵盖的内容
This comparison focused on small and mid-market sales teams. We did not evaluate enterprise SSO, custom API builds, or bulk seat licensing on either platform. Our notes reflect the September 2026 versions, and both vendors ship changes often. If you manage 100+ sales reps, or you need heavy marketing automation, your priorities will sit outside what we covered here.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | Freshsales CRM |
| 🤖 AI 功能 | Freshsales CRM |
| 🔌 集成 | 销售员 |
| 🎯 定制 | 销售员 |
| 📊 报道 | Freshsales CRM |
| 🛟 Support Coverage | Freshsales CRM |
| 📣 营销自动化 | Freshsales CRM |
| 🏆 总冠军 | Freshsales CRM |
🏆 优胜者：FRESHSALES CRM
Freshsales CRM wins 5 out of 7 categories.
最适合： budget-conscious sales teams, Freshworks users, and anyone who wants AI scoring without a premium tier
These two products are aimed at the same buyer but built on different bets. Freshsales bets that you want AI and channels bundled in at a low price. Salesmate bets that you want a blank canvas.
Salesmate is the better tool if your process is genuinely unusual and your stack is wide. Its integration count and field-level control are real advantages, and the support team backs it up.
For most teams, though, Freshsales CRM closes more deals per dollar. Freddy AI, built-in calling, and 24/5 help at $9 a seat is a package Salesmate cannot match at $23. After extensive research across both platforms, that gap is what decided it.
Pick the one that fits how your team already works. That is how you build lasting customer relationships instead of fighting your own software.
Freshsales CRM 的更多比较
If you want alternative options before deciding, here is how it holds up against three rivals.
Freshsales CRM 的优势在于： a $9 entry seat against HubSpot’s steep jump past the free tier, Freddy AI scoring included at every level, and 24/5 phone support without an add-on contract
HubSpot 在以下方面胜出： a much larger app marketplace, far deeper content and marketing tooling, and free training that shortens onboarding for new hires
Freshsales CRM 与 Pipedrive 的对比
Freshsales CRM 的优势在于： built-in phone, chat, and SMS in one inbox, AI deal-risk prediction 管道驱动 charges extra for, and native ties to Freshdesk for support tickets
Pipedrive 获胜： a lighter interface that avoids the clutter complaint, faster day-one setup, and a longer track record with tiny sales teams
Freshsales CRM 与 Salesforce 的比较
Freshsales CRM 的优势在于： price that 小型企业 can actually sign off on, an interface staff learn without a consultant, and 21 days of full-feature trial access
Salesforce 的优势在于： depth of customization at enterprise scale, a partner network for complex builds, and reporting that handles very large data sets
Salesmate 的对比更多
Salesmate sits in a crowded field. These three matchups come up most often.
Salesmate 获胜条件： built-in calling with recording and voicemail drops, a native meeting scheduler, and automation journeys designed around deals rather than generic boards
周一 CRM 胜出： a friendlier visual editor, better cross-department project work, and a cheaper seat for teams that only need light pipeline tracking
Salesmate 获胜条件： a wider integration list, cleaner deal-stage customization, and pricing that scales more gently as headcount grows
基普 获胜方式： stronger email and campaign automation, built-in invoicing and payments, and a done-for-you onboarding service
Salesmate 获胜条件： AI admin help through Sandy, a faster path from signup to a working pipeline, and better productivity tooling for reps who live in Gmail
Insightly 在以下方面胜出： project delivery tracking after the deal closes, tighter relationship mapping between accounts, and a more predictable upgrade path
常见问题解答
Freshsales是CRM系统吗？
Yes. It is a cloud-based customer relationship management platform from Freshworks, launched in 2016 to manage sales, marketing, and customer interactions in one place.
Freshworks 是一款好的客户关系管理系统吗？
Reviewers on Capterra and G2 average around 4.5 out of 5. The common praise is value for money. The common complaint is cluttered navigation and slow page loads.
Salesmate是做什么用的？
It handles sales, marketing, and support on one platform. Teams use it to manage pipelines, automate follow-ups, book meetings, and log every call and email automatically.
Freshsales免费套餐允许的最大用户数量是多少？
Up to three users, with most core features included. Beyond three seats you move to the Growth plan at $9 per user per month.
CRM系统需要多少钱？
Entry plans in this category run roughly $9 to $25 per user monthly. Mid tiers land near $39. Top tiers reach $59 to $63 per seat.
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