⚡ Kesimpulan Singkat:
- Harga: Freshsales CRM starts at $9/user/month. Salesmate starts at $23/user/month.
- Cocok untuk: Freshsales for teams that want Freddy AI scoring and built-in phone. Salesmate for teams that need deep customization and 700+ integrations.
- Perbedaan utama: Freshsales is one piece of the Freshworks suite. Salesmate is a standalone CRM built to bend around your sales process.
- Pilihan kami: Freshsales CRM for most small and medium sized businesses, because you get AI scoring and multichannel calling at a lower entry price.
The cheaper CRM here is not the weaker one.
Freshsales CRM costs less than half of what Salesmate charges to start.
But price is the smallest difference between these two.
One is built as part of a bigger suite. The other is built to be reshaped.
That single choice changes how your sales teams will work every day.
Tinjau
This Freshsales CRM vs Salesmate comparison covers pricing, features, otomasidan kemudahan penggunaan.
We also break down which sales team each platform actually fits.
Kita penulis spent hands-on time inside Salesmate directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
Every price below is checked against each vendor’s current published rates.
Apa itu Freshsales CRM?
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
It launched in 2016 as the second major product in the Freshworks lineup.
The software centralizes customer data and keeps a full history of every touchpoint.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit inside one unified kotak-masuk.
Freshworks says over 67,000 customers worldwide use its products.
🏆 Pemenang: Freshsales CRM
Freddy AI ranks your hottest leads before you open the app. Calling, email, and chat run from one screen. The 21-day free trial covers every tier.
Harga CRM Freshsales
Three paid tiers, priced per user. Here is the breakdown.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Pertumbuhan | $9/pengguna/bulan | Small teams starting their first CRM |
| Pro | $39/pengguna/bulan | Growing teams that need sales sequences |
| Perusahaan | $59/pengguna/bulan | Larger teams needing custom reports and audit log |
Pricing verified September 2026.
Uji coba gratis: 21 days on every tier, with no credit card required to create a new account.
Garansi uang kembali: Freshworks does not publish a blanket refund window. Cancel before your renewal date to avoid the next charge.
📌 Catatan: Freshsales pricing has fallen sharply over the years and now sits two to three times lower than earlier rates. There is also a free tier for up to 3 users with most core features included.
⚠️ Pricing conflict disclosed: Our research notes list the entry plan at $11/user/month and Enterprise at $71/user/month. Our verified CSV records $9 and $59. We use the CSV figures throughout this article. Check the Freshsales website before you buy, since regional pricing and paid add ons can shift the total.
Manfaat Utama Freshsales CRM
Here is what makes this crm software worth a look:
- Freddy AI scoring: Ranks leads by behavior and profile, which lifts conversion rates. It also predicts deal risk and recommends the next move.
- Tampilan pelanggan 360 derajat: One timeline shows every call, email, and note. You stop hunting across tabs for context.
- Manajemen pipeline visual: Kanban boards let you track deals and spot bottlenecks fast.
- Jangkauan omnichannel: Email, phone, WhatsApp Bisnis, Facebook Messenger, and LINE all connect to the same record.
- Suite integration: It links tightly with other Freshworks products such as Freshdesk and Freshmarketer for marketing automation.
- Mobile app with offline access: iOS and Android apps log calls and hold data when the connection drops.
- Support on every plan: 24/5 phone, chat, and email help, not just on the top tier.
Apa yang Tim Kami Amati
Note: We have not had extended hands-on time with Freshsales CRM yet. Everything above comes from published documentation, the Freshworks website, and user reviews. Reviewers on Capterra and G2 rate it around 4.5/5, while the most common complaint is cluttered navigation and pages that take longer than a few seconds to load in the browser.
Kelebihan & Kekurangan Freshsales CRM
✅ Kelebihan
- Growth plan starts at $9/user/month, cheaper than Salesmate’s entry tier
- Freddy AI memberi skor pada prospek, memprediksi risiko kesepakatan, dan menyarankan tindakan terbaik selanjutnya.
- 21-day free trial on every pricing tier
- Built-in phone, email, chat, and SMS inside one unified inbox
- Connects tightly with other Freshworks products like Freshdesk and Freshmarketer
❌ Kekurangan
- Cluttered navigation and slow loading times
- Around 385 integrations, fewer than established competitors
- Kekurangan beberapa fitur yang terdapat di HubSpot dan Salesforce
- Native connectors outside the Freshworks suite are limited
Apa itu Salesmate?
Salesmate CRM is a cloud-based platform for sales, marketing, and support.
It replaces several disconnected systems, so teams save time and save money.
Contact and Deal Intelligence pulls emails, calls, and notes into one view of customer interactions.
Sandy AI drafts emails, summarizes calls, and qualifies leads.
The whole platform is customizable, so you can shape it around your sales process.
Startups, Fortune 500 accounts, SaaS firms, healthcare, and more than one real estat company all use it.
Runner Up: Salesmate
Bend the pipeline, fields, and automation around how you already sell. Over 700 apps connect, including Google Apps and Microsoft Apps. Fifteen days free, no card.
GetGenie membuat beberapa pilihan judul dan kerangka, pilih salah satu yang paling sesuai dengan tujuan konten Anda.
Salesmate runs tiered plans priced per user. Here is what each one costs.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Dasar | $23/pengguna/bulan | Small teams running a single pipeline |
| Pro | $39/pengguna/bulan | Teams that need automation journeys and sales forecasting |
| Bisnis | $63/pengguna/bulan | Perusahaan besar dengan kebutuhan alur kerja khusus. |
Pricing verified September 2026.
Uji coba gratis: 15 days, with no credit card asked for at signup.
Garansi uang kembali: No published refund window. Salesmate runs a Black Friday promotion with 10% off annual plans, so timing your purchase can save money.
📌 Catatan: An Enterprise tier sits above Business with custom pricing. Built-in calling is included, but call minutes and phone numbers are billed as add ons on top of your seat cost.
⚠️ Peringatan: Some users report that Salesmate can delete leads when a payment is missed. Keep an export of your customer data on file and set a billing reminder before your renewal date.
Manfaat Utama Salesmate
Here is where Salesmate’s platform earns its seat price:
- Lebih dari 700 integrasi: Zapier integrations, Google Apps, Microsoft Apps, and Slack all connect. Working inside Gmail is a huge plus for reps who live in their inbox.
- Sandy AI: Handles admin work like drafting emails and summarizing calls, so reps get back to selling.
- Perjalanan otomatisasi: Multi-channel drip campaigns and follow ups run without anyone chasing them.
- Penjadwal rapat: Prospects book meetings online, which kills the back-and-forth email thread.
- Automatic data entry: Contacts get enriched and every message is logged, with email tracking built in.
- Panggilan bawaan: Call recording and voicemail drops sit inside the same screen as your deals.
- Kolaborasi tim: Tag teammates, share notes, and keep the full communication history attached to the record.
The homepage shows how the pipeline view is laid out before you sign up.
Apa yang Tim Kami Amati
Our writer created a new account on Salesmate and worked through pipeline setup, email templates, and the mobile app. Here is what stood out from that hands-on time:
Kelebihan & Kekurangan Salesmate
✅ Kelebihan
- Over 700 app integrations, far more than Freshsales offers
- Customer service is frequently praised as fast and helpful
- Fully customizable to match unusual sales processes
- Meeting scheduler and web forms are included, not paid extras
❌ Kekurangan
- Bug yang dilaporkan pada editor templat email dan alur otomatisasi
- Weaker than dedicated tools for marketing automation
- Entry price is more than double the Freshsales Growth plan
- Laporan mengenai penghapusan prospek setelah terjadi keterlambatan pembayaran.
Perbandingan Fitur
Both tools cover the CRM basics. The gaps show up in how each one handles AI, integrations, and pelaporan.
Here are ten areas that decide which platform fits your team.
| Fitur | Freshsales CRM | Rekan penjual |
|---|---|---|
| Harga Mulai | $9/pengguna/bulan | $23/pengguna/bulan |
| Uji Coba Gratis | 21 hari | 15 hari, tanpa kartu |
| AI Asisten | ✅ Freddy AI | ✅ Sandy AI |
| Panggilan Terintegrasi | ✅ | ✅ |
| Penjadwal Pertemuan | ❌ | ✅ |
| Integrasi | ~385 | 700+ |
| Formulir Web | ✅ | ✅ |
| Otomatisasi Pemasaran | ✅ via Freshmarketer | ⚠️ Dasar |
| Support Hours | 24/5 all plans | Business hours |
| Terbaik untuk | Tim penjualan yang memperhatikan anggaran | Custom sales processes |
1. Asisten AI
Freshsales CRM: Freddy AI acts as a co-pilot across the whole app. It scores leads, predicts which deals are at risk, and recommends the next best action to close them. That last part is the difference between a dashboard and an assistant.
Rekan penjual: Sandy AI focuses on admin work instead of prediction. It drafts emails, summarizes calls, and qualifies incoming leads. Chatbots handle the first reply on your website so nobody sits waiting for a human.
2. Lead Scoring and Deal Tracking
Freshsales CRM: Scoring runs on behavior and profile signals, which lifts conversion rates for teams working a long list. Visual sales pipelines built on Kanban boards make it easy to track deals and spot where they stall.
Rekan penjual: Deal management leans on a visual sales pipeline you can restructure completely. Pipeline management is the strongest part of the product, since every stage, field, and rule bends to your own sales process.
3. Contact and Company Records
Freshsales CRM: Every contact gets a 360-degree view with a full timeline of customer interactions. Calls, emails, and chats stay attached to one record, so nobody re-asks a pertanyaan the account already answered.
Rekan penjual: Contact and Deal Intelligence rolls emails, calls, and notes into one profile. You can also track companies separately from contacts, which helps when several people at one business touch the same deal.
4. Email Tracking and Templates
Freshsales CRM: You can send personalized bulk emails and monitor what happens to each one. Email tracking pairs with one-click phone and event tracking, so sales activities land in the record without manual logging.
Rekan penjual: Templates work inside Gmail, which suits reps who refuse to leave their inbox. The template editor is also where bug reports cluster, so test your key templates during the trial.
⚠️ Peringatan: Some users report bugs in the Salesmate email template editor and automation journeys that slow down daily work. Build one full campaign before you commit to an annual plan.
5. Automation, Sequences, and Scheduling
Freshsales CRM: Sales sequences automate repetitive tasks so reps spend more of the day on human conversations. Task management is functional rather than deep, and there is no native meeting scheduler.
Rekan penjual: Automation journeys run multi-channel drip campaigns and follow ups on their own. The meeting scheduler lets prospects book meetings straight from a link, which removes a whole email thread per deal.
6. Web Forms and Lead Capture
Freshsales CRM: Web forms drop onto your site and push new leads straight into the pipeline. Collected customer data then feeds personalized marketing campaigns through Freshmarketer.
Rekan penjual: You can create personalized forms, embed them on a website, or share them as a standalone link. Submissions enrich contacts automatically, which cuts data entry to near zero.
7. Integrasi dan Marketplace
Freshsales CRM: The marketplace lists around 385 integrations and apps, covering Google, Microsoft 365, Slack, and Zoom. Integration with other Freshworks products is tight, but native connectors to outside systems are thinner than rivals offer.
Rekan penjual: Over 700 other apps connect, including Google Apps, Microsoft Apps, Slack, and Zapier integrations. This is the clearest advantage on the Salesmate side for anyone with an existing stack.
8. Reporting and Sales Forecasting
Freshsales CRM: You get around a dozen predefined sales reports, all fully customizable. AI insights track team performance and forecast revenue, and smart agents surface what needs attention first.
Rekan penjual: Reporting and dashboards turn raw analytics into actionable insights on sales performance. Sales forecasting sits on the Pro tier and above, not on Basic.
9. Support, Collaboration, and Omnichannel
Freshsales CRM: Support runs 24/5 by phone, chat, and email on every plan. Omnichannel reach covers WhatsApp Business, Facebook Messenger, and LINE, and Freshdesk OMNI extends the same record into service tickets.
Rekan penjual: Reviewers single out the support team as quick and genuinely helpful. Inside the product, you can tag teammates, share notes, and keep the full communication history in one place.
10. Harga & Biaya
Side-by-side seat costs, straight from each vendor’s published rates.
| Tingkat | Freshsales CRM | Rekan penjual |
|---|---|---|
| Pintu masuk | Pertumbuhan — $9/pengguna/bulan | Paket Dasar — $23/pengguna/bulan |
| Pertengahan | Pro — $39/pengguna/bulan | Pro — $39/pengguna/bulan |
| Atas | Perusahaan — $59/pengguna/bulan | Bisnis — $63/pengguna/bulan |
| Uji Coba Gratis | 21 hari | 15 hari |
Freshsales CRM: At $9 per seat, the Growth plan is excellent value for a five-person team. The mid tier matches Salesmate exactly at $39, and the top tier lands $4 cheaper.
Rekan penjual: Basic costs $14 more per seat than the Freshsales entry plan. For a ten-person team that is $1,680 extra per year, so the customization has to earn its keep.
💡 Pro Tip: Both offer a free trial with no credit card required, and the trial windows barely overlap. Start Freshsales on day one and Salesmate on day seven, then compare the same live deals in both.
Skenario yang Berbeda
| Jika Anda Membutuhkan… | Memilih | Mengapa |
|---|---|---|
| Lowest seat cost | Freshsales CRM | $14 cheaper per user monthly |
| The widest integration list | Rekan penjual | 700+ apps versus roughly 385 |
| AI that suggests next steps | Freshsales CRM | Freddy AI memprediksi risiko kesepakatan. |
| A pipeline shaped to your process | Rekan penjual | Every stage and field is editable |
| Marketing automation in-house | Freshsales CRM | Freshmarketer plugs straight in |
| Prospects booking their own calls | Rekan penjual | Native meeting scheduler |
| Support outside office hours | Freshsales CRM | 24/5 on every plan |
💰 Anggaran Anda
Freshsales starts at $9 per seat against $23 for Salesmate. At the mid tier both charge $39, so the gap only matters if you stay on entry plans.
🔌 Susunan Teknologi Anda
Already running Freshdesk or Freshmarketer? Freshsales wins by default. If your stack is scattered across other apps, Salesmate’s 700+ connectors give you various options without custom work.
📝 Proses Penjualan Anda
A standard lead-to-close flow runs fine on Freshsales out of the box. An unusual multi-stage process with odd handoffs is where Salesmate’s customization pays for itself.
🎓 Tingkat Pengalaman Anda
Freshsales has an intuitive interface that is quick to learn, though navigation gets cluttered as you add modules. Plan a session to train users on either tool before you migrate live deals.
🆓 Uji Coba dan Demo Gratis
Freshsales gives you 21 days across every tier. Salesmate gives 15 days with no card, which is enough to test one full campaign end to end.
🛟 Opsi Dukungan
Freshsales answers 24/5 by phone, chat, and email on all plans. Salesmate keeps business hours, but reviewers cite its speed and personal help as the main reason they stay.
🔒 Your Data and Keamanan
Reports of Salesmate deleting leads after a missed payment are a security and continuity concern worth weighing. Export your records monthly on either platform, and respond to billing alerts the day they arrive.
Panduan Pengalihan
Already committed to one? Here is what changes if you move.
🔄 Beralih dari Freshsales CRM ke Salesmate?
✅ Apa yang akan Anda peroleh:
- Roughly double the integration count, including deeper Zapier coverage
- A native meeting scheduler so prospects book their own calls
- Pipelines, fields, and journeys you can rebuild from scratch
❌ Apa yang akan Anda rugikan:
- Freddy AI deal-risk prediction and next-best-action prompts
- The $9 entry price and 24/5 support on every plan
- Direct links to Freshdesk, Freshmarketer, and the wider Freshworks suite
📋 Cara beralih:
- Export contacts, companies, and open deals from Freshsales as CSV
- Start the 15-day Salesmate trial and rebuild your pipeline stages first
- Import records, reconnect Google Apps, then rebuild sequences as journeys
🔄 Beralih dari Salesmate ke Freshsales CRM?
✅ Apa yang akan Anda peroleh:
- A far lower seat cost on the entry plan
- Freddy AI scoring plus revenue forecasting in the same view
- WhatsApp Business, Facebook Messenger, and LINE on the customer timeline
❌ Apa yang akan Anda rugikan:
- Around 315 integrations you may currently rely on
- The meeting scheduler and its self-serve booking links
- Deep field-level customization of the sales process
📋 Cara beralih:
- Export contacts, deals, and email templates out of Salesmate
- Create a new account on the 21-day Freshsales trial
- Import your data, map custom fields, then switch on Freddy AI scoring
Apa yang Tidak Kami Bahas dalam Ulasan Kami
This comparison focused on small and mid-market sales teams. We did not evaluate enterprise SSO, custom API builds, or bulk seat licensing on either platform. Our notes reflect the September 2026 versions, and both vendors ship changes often. If you manage 100+ sales reps, or you need heavy marketing automation, your priorities will sit outside what we covered here.
Keputusan Akhir
| Kategori | Pemenang |
|---|---|
| 💰 Harga | Freshsales CRM |
| 🤖 Fitur AI | Freshsales CRM |
| 🔌 Integrasi | Rekan penjual |
| 🎯 Kustomisasi | Rekan penjual |
| 📊 Pelaporan | Freshsales CRM |
| 🛟 Support Coverage | Freshsales CRM |
| 📣 Otomatisasi Pemasaran | Freshsales CRM |
| 🏆 Pemenang Keseluruhan | Freshsales CRM |
🏆 PEMENANG: FRESHSALES CRM
Freshsales CRM wins 5 out of 7 categories.
Cocok untuk: budget-conscious sales teams, Freshworks users, and anyone who wants AI scoring without a premium tier
These two products are aimed at the same buyer but built on different bets. Freshsales bets that you want AI and channels bundled in at a low price. Salesmate bets that you want a blank canvas.
Salesmate is the better tool if your process is genuinely unusual and your stack is wide. Its integration count and field-level control are real advantages, and the support team backs it up.
For most teams, though, Freshsales CRM closes more deals per dollar. Freddy AI, built-in calling, and 24/5 help at $9 a seat is a package Salesmate cannot match at $23. After extensive research across both platforms, that gap is what decided it.
Pick the one that fits how your team already works. That is how you build lasting customer relationships instead of fighting your own software.
Perbandingan Lebih Lanjut tentang Freshsales CRM
If you want alternative options before deciding, here is how it holds up against three rivals.
Freshsales CRM unggul dalam hal: a $9 entry seat against HubSpot’s steep jump past the free tier, Freddy AI scoring included at every level, and 24/5 phone support without an add-on contract
HubSpot unggul dalam hal: a much larger app marketplace, far deeper content and marketing tooling, and free training that shortens onboarding for new hires
Freshsales CRM unggul dalam hal: built-in phone, chat, and SMS in one inbox, AI deal-risk prediction Pipedrive charges extra for, and native ties to Freshdesk for support tickets
Pipedrive menang dalam hal: a lighter interface that avoids the clutter complaint, faster day-one setup, and a longer track record with tiny sales teams
Freshsales CRM unggul dalam hal: price that bisnis kecil can actually sign off on, an interface staff learn without a consultant, and 21 days of full-feature trial access
Salesforce unggul dalam hal: depth of customization at enterprise scale, a partner network for complex builds, and reporting that handles very large data sets
Perbandingan Lebih Lanjut dengan Salesmate
Salesmate sits in a crowded field. These three matchups come up most often.
Salesmate menang dalam hal: built-in calling with recording and voicemail drops, a native meeting scheduler, and automation journeys designed around deals rather than generic boards
CRM menang pada hari Senin dalam hal: a friendlier visual editor, better cross-department project work, and a cheaper seat for teams that only need light pipeline tracking
Salesmate menang dalam hal: a wider integration list, cleaner deal-stage customization, and pricing that scales more gently as headcount grows
Keap menang pada: stronger email and campaign automation, built-in invoicing and payments, and a done-for-you onboarding service
Salesmate menang dalam hal: AI admin help through Sandy, a faster path from signup to a working pipeline, and better productivity tooling for reps who live in Gmail
Insightly unggul dalam hal: project delivery tracking after the deal closes, tighter relationship mapping between accounts, and a more predictable upgrade path
Pertanyaan Yang Sering Muncul
Apakah Freshsales itu CRM?
Yes. It is a cloud-based customer relationship management platform from Freshworks, launched in 2016 to manage sales, marketing, and customer interactions in one place.
Apakah Freshworks merupakan CRM yang bagus?
Reviewers on Capterra and G2 average around 4.5 out of 5. The common praise is value for money. The common complaint is cluttered navigation and slow page loads.
Salesmate digunakan untuk apa?
It handles sales, marketing, and support on one platform. Teams use it to manage pipelines, automate follow-ups, book meetings, and log every call and email automatically.
Berapakah jumlah maksimum pengguna yang diperbolehkan dalam paket gratis Freshsales?
Up to three users, with most core features included. Beyond three seats you move to the Growth plan at $9 per user per month.
Berapa biaya program CRM?
Entry plans in this category run roughly $9 to $25 per user monthly. Mid tiers land near $39. Top tiers reach $59 to $63 per seat.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 