⚡ Quick Verdict:
- Precios: Cobre CRM starts at $9/seat/month. Capsule CRM has a free plan, then $18 per user per month.
- Ideal para: Copper CRM suits Google Workspace teams. Capsule CRM fits pequeñas empresas that want simple contact management.
- Diferencia clave: Copper lives inside your Gmail bandeja de entrada. Capsule works with Google and Microsoft 365.
- Our pick: Capsule CRM for most users. It costs less to start and works beyond Google products.
Picking a sales CRM often comes down to one habit.
Do you run your whole sales process inside Gmail?
Copper CRM was built for exactly that.
Capsule CRM takes a wider path for small businesses.
Both handle contacts, leads, and deals well.
But they fit different teams and budgets.
Descripción general
This Copper CRM vs Capsule CRM comparison covers pricing, core features, and ease of use.
We also show who each CRM software works best for.
Our sources include product documentation, pricing pages, and G2 reviews.
Nuestro escritor also spent hands-on time with Copper CRM directly.
By the end, you will know which tool fits your sales team.
¿Qué es Copper CRM?
Copper CRM is a sales CRM built for Google Workspace.
It lives inside your Gmail inbox as a Chrome extension.
Copper launched in 2012 as a Gmail extension for Google users.
It grew into a full customer relationship management tool.
The main goal is to cut manual data entry from your day.
Copper pulls contact details straight from your email.
CRM de cobre
The CRM software made for Google Workspace. Manage leads and deals inside Gmail. No extra tabs, less manual data entry.
Precios de Copper CRM
Here is what Copper CRM pricing looks like in 2026. Let’s break it down.
| Plan | Precio | Mejor para |
|---|---|---|
| Motor de arranque | $9/asiento/mes | Organizing new contacts only |
| Básico | $23/asiento/mes | Small teams and sales reps |
| Profesional | $59/asiento/mes | Growing teams that automate tasks |
| Negocio | $99/asiento/mes | Full pipelines and reportando |
Pricing verified January 2026.
Prueba gratuita: Yes. Copper offers a 14-day free trial with no charge upfront.
Garantía de devolución de dinero: Copper does not publish a set refund window. Test it during the trial first.
📌 Nota: The Starter plan lacks pipeline features. It only organizes contacts. You need the Basic plan or higher to create pipelines.
⚠️ Advertencia: The table shows annual per-seat rates. Paid monthly, plans run higher (about $29 Basic, $69 Professional, $134 Negocio). Copper’s pricing also climbs steeply between tiers.
Principales ventajas de Copper CRM
Here is what makes Copper CRM worth a look:
- Integración con Google Workspace: Copper’s integration syncs emails, meetings, and contact data. It connects Gmail and Google Calendar, plus Google Docs, Google Sheets, and Google Drive.
- Trabajar desde Gmail: Create tasks directly and add new contacts from your inbox. You can log a new lead without switching tabs.
- Flujo de trabajo automatización: Copper can automate tasks and repetitive steps. This removes busywork for your sales team.
- Pipelines and lead scoring: Build visual pipelines and run multiple pipelines. Lead scoring helps sales reps focus on hot deals.
- Herramientas de correo electrónico: Send automated emails and set up an email sequence on the Business tier. Save email templates for quick replies.
- Custom reporting: Build sales reports and easily track pipeline health. Activity tracking logs calls and texts in the mobile app.
- Seguridad: Data encryption and two-factor authentication follow Google’s security standards.
What Our Team Noticed
Our writer signed up for Copper and used it for everyday sales tasks. Here is what stood out from that hands-on time:
Ventajas y desventajas de Copper CRM
✅ Ventajas
- Deep Google Workspace integration inside Gmail
- Cuts manual data entry with auto-filled records
- User-friendly API for custom builds
- Precios transparentes sin cargos ocultos.
❌ Contras
- Google Workspace only, so no native Microsoft 365
- Pricing is high and climbs fast per tier
- Marketing runs on an outside tool, Outfunnel
¿Qué es Capsule CRM?
Capsule CRM is a cloud-based CRM for small businesses.
It focuses on simple contact management and a clean interface.
The crm system is user friendly and needs little training.
Small teams use Capsule to track contacts, deals, and tasks.
It connects to Google Workspace (formerly G Suite) and Microsoft 365.
That wider reach sets it apart from Google-only tools.
Our full Capsule CRM review breaks down every plan in depth.
🏆 Winner: Capsule CRM
A simple sales CRM for small businesses. Track contacts, deals, and projects in one dashboard. Works with Google and Microsoft.
Precios de Capsule CRM
Here is the Capsule CRM cost for each plan in 2026. Let’s break it down.
| Plan | Precio | Mejor para |
|---|---|---|
| Gratis | $0 | Up to 250 contacts and 2 users |
| Motor de arranque | $18/usuario/mes | Small teams that need pipelines |
| Crecimiento | $36/usuario/mes | Businesses that want reporting and automatización |
Pricing verified January 2026.
Prueba gratuita: Capsule offers a free version. You can test the tool before you pick a paid plan.
Garantía de devolución de dinero: No set refund window is listed. The free plan lets you try Capsule at no cost.
📌 Nota: The free version covers 250 contacts, 2 users, and 50MB storage. It does not include reporting. You save up to 15% if you pay annually.
⚠️ Advertencia: Capsule also sells higher paid tiers (Advanced and Ultimate) with more storage and contacts. Exact rates shift over time, so check the pricing page before you buy.
Principales ventajas de Capsule CRM
Here is what makes Capsule a great tool for small teams:
- Gestión de contactos: Keep customer data and contact records in one dashboard. You get a single view of every client’s customer interactions.
- Canal de ventas: Build multiple sales pipelines and track sales opportunities across the sales cycle. This supports lead management and lead generation.
- Tasks and projects: Templated task lists keep businesses on track. Project boards link to won deals for post-sale account management.
- Marketing por correo electrónico: El Transponder integration adds marketing automation for marketing campaigns. Its AI content assists with writing emails.
- Informe: Reporting tools and reporting features generate reports on conversion rates and forecasting. These help you keep track of business processes.
- Integraciones: Over 60 native links plus 1,000+ apps via Zapier. Premium integrations and other integrations include Xero, QuickBooks, and Mailchimp.
- Campos personalizados: Add custom fields so records fit your sales and marketing workflow.
What Our Team Noticed
We have not had deep hands-on time with Capsule yet. The notes below draw on Capsule’s documentation and G2 reviews.
G2 reviews highlight the clean, user friendly interface and fast onboarding. Capsule’s documentation describes project boards that link to won deals. Both point to a tool built for small businesses that want simple account management, not heavy setup.
Capsule CRM: Ventajas y desventajas
✅ Ventajas
- Plan gratuito para hasta 250 contactos.
- Clean, user friendly interface with fast onboarding
- Works with Google Workspace and Microsoft 365
- 1,000+ integrations through Zapier
❌ Contras
- Fewer advanced features than bigger CRM providers
- Free version has no reporting tools
- Email tracking needs a BCC step
Comparación de características
Ready to dig into Copper CRM vs Capsule CRM feature by feature? We compare nine key areas so you can match each tool to your sales process. The table gives you a fast overview first.
| Característica | CRM de cobre | CRM de cápsula |
|---|---|---|
| Precio inicial | $9/asiento/mes | $18/usuario/mes |
| Plan gratuito | ❌ | ✅ |
| Espacio de trabajo de Google | ✅ Nativo | ✅ |
| Microsoft 365 | ❌ | ✅ |
| Gestión de contactos | ✅ | ✅ |
| Multiple Pipelines | ✅ | ✅ |
| Automatización del flujo de trabajo | ✅ | ✅ |
| Marketing por correo electrónico | Via Outfunnel | Via Transpond |
| Mejor para | Equipos de Google Workspace | Pequeñas empresas |
1. Integración con Google Workspace
Cobre: This is Copper’s core strength. Copper’s integration is native, so you manage deals from Gmail and Google Calendar without extra tabs. The Google Workspace integration syncs email, meetings, and files, which few other CRM tools match for Google products.
Cápsula: Capsule also links to Google, but its full integration reaches wider. It supports Microsoft 365 too, plus 60+ native links and other integrations through Zapier. Sync is one-way, so edits in Capsule do not push back to Google.
2. Gestión de contactos
Cobre: Copper auto-fills contact records from your inbox, so new contacts appear with less manual data entry. Some users report glitches, like contact info that disappears. It handles people and companies well for Google teams.
Cápsula: Contact management is a Capsule highlight. You get a 360-degree view of each client’s history in one dashboard. Custom fields let you shape contact records around your own sales process.
3. Sales Pipelines and Opportunities
Cobre: Copper lets you create pipelines and run multiple pipelines by stage. Sales reps can easily track each new lead through the funnel. Note the Starter plan has limited features and skips pipelines entirely.
Cápsula: Capsule supports multiple sales pipelines out of the box. You track sales opportunities across the full sales cycle. This makes lead management simple for a growing sales team.
4. Workflow Automation and Tasks
Cobre: Copper’s workflow automation can automate tasks and cut repetitive steps. You set rules that fire when a deal moves stage. These advanced capabilities sit on the Professional plan and above.
Cápsula: Capsule uses templated task lists called Tracks for repeatable jobs. Higher tiers add multi-step workflow automations. These tools help teams speed up business processes and keeping track of deadlines.
5. Email and Marketing Tools
Cobre: Copper sends automated emails from your Gmail account and saves email templates. An email sequence needs the Business tier. Its marketing tools run on an outside app, Outfunnel, and cannot send bulk emails with an unsubscribe link.
Cápsula: Capsule adds email marketing through its Transpond integration. You can run marketing campaigns and light marketing automation from one place. Its AI content assists with drafting sales and marketing emails.
6. Informes y análisis
Cobre: Copper’s custom reporting lets you build your own sales reports and generate reports on pipeline health. Website tracking is not a focus here, so plan for that gap. Reporting is one of the stronger Copper features.
Cápsula: Capsule’s sales dashboard shows conversion rates and forecasting. The reporting tools and reporting features are clear and easy to read. Note the free plan drops reporting, so you need a paid plan for it.
7. Lead Tracking and Scoring
Cobre: Copper adds lead scoring so sales reps rank each new lead by fit. It tracks email opens and clicks for engagement data. This is a step past the core features in many other crms at this price.
Cápsula: Capsule keeps lead tracking simple with clear stages and tags. Custom fields let you flag high-value leads by hand. It lacks built-in lead scoring, which is one of its key gaps versus Copper.
8. Gestión de proyectos
Cobre: Copper handles light project management next to deals. You can manage projects and tasks directly from Gmail. It is fine for follow-up work, but not a full project suite.
Cápsula: Capsule’s project boards link post-sale delivery work to won deals. An account manager can hand off to other team members with full context. Its mobile app keeps this on your phone too.
9. Facilidad de uso
Cobre: Copper feels familiar if you already live in Google products. New users pick up the layout fast. You can also build custom workflow automations once you learn the rules.
Cápsula: Capsule wins on plain simplicity. The easy Capsule setup needs no admin and no long training. This is why many businesses use Capsule as their first crm system.
10. Precios y costos
Vamos a comparar los planes de precios uno al lado del otro.
| Plan | CRM de cobre | CRM de cápsula |
|---|---|---|
| Gratis | ❌ | $0 (250 contacts) |
| Entrada | $9/asiento/mes | $18/usuario/mes |
| Medio | Entre 23 y 59 dólares por asiento al mes. | $36/usuario/mes |
| Arriba | $99/asiento/mes | Advanced & Ultimate |
Cobre: Copper starts cheap at $9, but that Starter plan only stores contacts. Real CRM work begins on the Basic plan and up, where cost rises fast. Paid monthly, the price is higher than billed annually.
Cápsula: Capsule’s free plan gives new businesses a no-cost start. Paid tiers are simple, and you save when billed annually. For budget-minded teams, it beats most crm providers on entry cost.
Diferentes escenarios
| Si lo necesita | Elegir | Por qué |
|---|---|---|
| A free start | CRM de cápsula | Plan gratuito para 250 contactos |
| Deep Gmail workflow | CRM de cobre | Native Google Workspace CRM |
| Microsoft 365 support | CRM de cápsula | Copper is Google only |
| Puntuación de liderazgo | CRM de cobre | Built-in scoring for sales reps |
| Configuración sencilla | CRM de cápsula | No admin, fast onboarding |
💰 Tu presupuesto
Capsule’s free plan lets small businesses start at no cost. Copper begins at $9 but real features need pricier tiers, and Capsule even offers discounts for non profits.
🔌 Tu conjunto de tecnologías
Pick Copper if your team lives fully in Google products. Choose Capsule if you also use Microsoft 365 or need access to other tools.
📝 Tu proceso de ventas
Copper adds lead scoring and email tracking for a busy sales process. Capsule keeps pipelines clean and simple for a small sales team.
🎓 Tu nivel de experiencia
New CRM users find Capsule easier to learn. Copper feels natural if you already know Google apps and Gmail.
Pruebas y demostraciones gratuitas 🆓
Copper offers a 14-day free trial. With Capsule, you can open a Capsule account on the free plan and keep it forever.
🛟 Opciones de soporte
Capsule support runs mostly by email, with no live chat. Neither tool is a full help desk, so treat support as basic.
Guía de cambio
¿Ya utilizas alguna de estas herramientas? Esto es lo que puedes esperar si cambias.
🔄 Switching from Copper to Capsule?
✅ Lo que ganarás:
- A free plan and lower entry cost
- Microsoft 365 support and more add ons
- Paneles de proyecto para trabajos posteriores a la venta
❌ Lo que perderás:
- Native, deep Gmail integration
- Built-in lead scoring
- Some advanced workflow features
📋 Cómo cambiar:
- Export contacts and companies from Copper as CSV
- Create your Capsule account and pick a plan
- Import the file and map your custom fields
🔄 Switching from Capsule to Copper?
✅ Lo que ganarás:
- Native Gmail and Google Calendar workflow
- Lead scoring and email tracking
- Automatic capture that cuts manual data entry
❌ Lo que perderás:
- The free plan and low entry price
- Microsoft 365 support
- Simple, no-admin setup
📋 Cómo cambiar:
- Export your Capsule data to CSV
- Add the Copper Chrome extension in Gmail
- Import records and rebuild your pipelines
What Our Review Didn’t Cover
This comparison focused on small businesses and small sales teams. We did not test large enterprise setups, custom API builds, or every add-on. Our notes reflect the January 2026 versions, so features may be more up to date now. If you manage 50+ users, your priorities on functionality and cost may differ from ours.
Veredicto final
| Categoría | Ganador |
|---|---|
| 💰 Precios | CRM de cápsula |
| 🚀 Características principales | Atar |
| 🔌 Google Workspace | CRM de cobre |
| 🎯 Puntuación de clientes potenciales | CRM de cobre |
| 👶 Facilidad de uso | CRM de cápsula |
| 🔗 Integraciones | CRM de cápsula |
| 🏆 Ganador absoluto | CRM de cápsula |
🏆 WINNER: CAPSULE CRM
Capsule CRM wins 3 of 6 categories, plus one tie.
Ideal para: small businesses, mixed Google and Microsoft teams, first-time CRM users
Copper CRM and Capsule CRM solve two different problems. Copper is the specialist that turns Gmail into a full sales CRM. Its key features shine for companies that live in Google Workspace.
Capsule is the flexible pick for small businesses and their clients. It costs less to start, works beyond Google, and gives you all the features most teams need. No perfect CRM exists, but Capsule fits more users at a lower price.
If your whole workflow runs in Gmail, Copper is worth the higher cost. For everyone else, Capsule is the better choice.
Más información sobre Copper CRM
Here is how Copper CRM stacks up against other CRMs:
Copper gana en: native Gmail workflow, lower entry price, simpler day-one setup
HubSpot triunfa en: free marketing tools, a larger app marketplace, deeper reporting
Cobre CRM vs Fuerza de ventas
Copper gana en: fast Google setup, a friendlier interface, transparent pricing
Salesforce gana en: enterprise scale, deeper customization, a huge integration library
CRM de cobre frente a Insightly
Copper gana en: tighter Gmail sync, cleaner email tracking, quicker onboarding
Insightly gana en: stronger project management, more report layouts, wider platform support
Más información sobre Capsule CRM comparada
Here is how Capsule CRM measures up against other CRM software:
CRM cápsula vs. Pipedrive
Capsule wins on: a free plan, simpler contact records, built-in project boards
Pipedrive gana en: sharper pipeline visuals, sales-focused automation, a built-in lead inbox
Capsule wins on: easier onboarding, a cleaner interface, faster setup
Zoho CRM gana en: deeper customization, a broader module range, lower top-tier pricing
Capsule CRM vs Freshsales
Capsule wins on: plain simplicity, a free plan for small teams, Microsoft support
Freshsales gana en: a built-in phone, AI lead scoring, stronger marketing automation
Preguntas frecuentes
¿Para qué se utiliza Copper CRM?
Copper CRM is a sales CRM for Google Workspace. Teams use it to manage contacts, leads, and deals inside Gmail, which cuts manual data entry.
¿Cuál era el antiguo nombre de Copper CRM?
Copper CRM was formerly called ProsperWorks. It rebranded to Copper in 2018, years after starting as a Gmail extension for Google users.
¿Para qué es mejor Capsule CRM?
Capsule CRM is best for small businesses that want simple contact management and pipelines. It suits first-time CRM users on a tight budget.
¿Cuánto cuesta Capsule CRM?
Capsule CRM has a free plan for 250 contacts. Paid plans start at $18 per user per month, with higher tiers above that.
Which is better, Copper or Capsule?
Capsule wins for most small businesses on price and ease. Copper is better if your whole sales process runs inside Gmail.
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