Die richtige Wahl treffen CRM for your business feels like a huge puzzle.
You’ve got Zendesk vs Honeybook, both promising to make your life easier.
But how do you know which one actually delivers?
Imagine choosing the wrong one. You end up with a clunky system that doesn’t fit.
You’re stuck wondering if you’re throwing money away on something that doesn’t help.
Don’t worry, you’re not alone. This guide breaks down Zendesk vs Honeybook in plain, simple terms.
By the end, you’ll know which CRM is the real winner for your business in 2025.
Überblick
To deliver a real-world comparison, our team rigorously tested both platforms.
We explored their core functions, from client management to payment processing, ensuring a practical, hands-on evaluation.
This allowed us to highlight their strengths and weaknesses.
Sind Sie bereit herauszufinden, ob Zendesk das Richtige für Sie ist? Lesen Sie unseren ausführlichen Zendesk-Testbericht!
Preisgestaltung: Es gibt eine kostenlose Testphase. Das Premium-Abo kostet ab 19 $ pro Monat.
Hauptmerkmale:
- Omnichannel-Unterstützung
- KI-gesteuerte Bots
- Erweiterte Analysen
Are you looking for a simple way to manage projects and get paid? Explore all its features.
Preisgestaltung: Es gibt eine kostenlose Testphase. Das Premium-Abo kostet ab 29 $ pro Monat.
Hauptmerkmale:
- Client Communication Tools
- Online Invoicing and Payments
- Contract Management
Was ist Zendesk?
Zendesk? It’s big. Really big. Think customer support powerhouse.
They handle tickets, chats, and help centers. Lots of tools for teams.
Entdecken Sie auch unsere Favoriten Zendesk-Alternativen…
Wichtigste Vorteile
Zendesk hilft Ihnen dabei, Kunden zufrieden zu stellen und Ihr Team effizienter arbeiten zu lassen.
- Macht Kunden zufriedener: Unternehmen, die Zendesk nutzen, verzeichnen eine um 25 % höhere Kundenzufriedenheit. Das ist ein beachtlicher Erfolg!
- Alle Vorträge an einem Ort: Verwalten Sie alle Nachrichten an einem Ort. Kein lästiges Hin- und Herspringen mehr.
- Intelligente Hilfe: Es erledigt einfache Aufgaben für Sie. Dadurch kann Ihr Team schwierigere Probleme lösen.
- Selbsthilfe-Ratgeber: Sie können eine Hilfeseite erstellen. Kunden können dort selbst Antworten finden. Dadurch reduzieren sich die Rückfragen um 15 %.
- Intelligente KI-Tools: Es nutzt intelligente Computerhilfe. Das bedeutet schnellere und bessere Antworten für die Kunden.
Preisgestaltung
Alle Tarife werden jährlich abgerechnet.
- Support-Team: 19 US-Dollar pro Monat.
- Suite-Team: 55 US-Dollar pro Monat.
- Suite Professional: 115 US-Dollar pro Monat.
- Suite Enterprise: Wenden Sie sich an den Vertrieb.
Vorteile
Nachteile
What is Honeybook?
Honeybook? It’s for creatives. Think Freiberufler and small teams.
It helps with contracts, invoices, and bookings. Makes the client work smoother.
Entdecken Sie auch unsere Favoriten Honeybook-Alternativen…
Unsere Einschätzung
Streamline your business and get back to doing what you love. HoneyBook’s intuitive platform automates tasks, manages clients, and gets you paid faster.
Wichtigste Vorteile
- Stay easily organized: Manage all your projects, clients, and communication in one central hub.
- Get paid faster: Send invoices and receive payments online with ease.
- Boost your bookings: Create and send professional proposals in minutes.
- Automate your workflow: Streamline tasks like sending contracts and follow-up emails.
Preisgestaltung
HoneyBook offers a free trial to get a feel for the platform. They have a simple pricing structure with two main options:
- Anlasser29 US-Dollar pro Monat.
- Grundlagen49 US-Dollar pro Monat.
- Prämie: $109/month.
Vorteile
Nachteile
Funktionsvergleich
This part is where we look closer at what each platform actually tut. We will look at nine key areas.
This side-by-side view will help you spot the winner for your team.
1. Customer Support Focus
- Zendesk’s customer support software is the core. It aims to handle high-volume customer conversations.
- Honeybook focuses on client interaction for project work. It manages the whole client relationship management lifecycle.
2. Ticketsystem
- Zendesk has a complete ticketing system. It tracks and routes Supportanfragen.
- Honeybook does not use traditional ticketing systems. It uses a single hub to manage client projects.
3. Sales Management
- Zendesk has an entire sales Plattform, Zendesk Sell. It is a full Verkäufe CRM.
- Honeybook lets you track and manage projects. It is not built for complex Vertrieb und Marketing pipelines.
4. Berichterstattung und Analyse
- Reporting and analytics Zendesk gives deep Daten. It tracks your team’s performance and customer satisfaction.
- Honeybook’s analytics are simpler. They focus on project financials and payment processing.
5. Knowledge Base
- Zendesk offers tools to build a knowledge base. It helps customers find answers themselves.
- Honeybook offers document management. It does not have a public help center for many customers.
6. Integrations and Customization
- Der Zendesk Marketplace has many custom apps and integrations. It connects with other tools.
- Honeybook integrates seamlessly with a few key tools. Zendesk has much deeper customization.
7. Client-Side Experience
- Honeybook provides a dedicated client portal. Clients access all project files and proposals there.
- Zendesk focuses the customer experience on its help center for solving issues.
8. Security and Data
- Sicherheit Zendesk protects sensitive Kundendaten. It is trusted by big company.
- Honeybook also offers Sicherheit für Online-Zahlungen. Both keep your Daten safe.
9. Unified Agent Workspace
- The Zendesk suite gives support agents one place to respond to issues from multiple channels.
- Honeybook’s agent workspace helps the business owner communicate on projects.
Worauf sollte man bei der Auswahl einer CRM-Software achten?
Choosing a platform means looking beyond the main features.
You want a tool that makes your whole workflow better. Here are the key points to check before you commit:
- Vor dem Kauf testen:
- Always start free trial options first. You need to see the site properly inside your browser.
- Do they offer free trials with full features?
- Preisgestaltung und Gesamtkosten:
- Look closely at the pricing and total cost. What is the HoneyBook cost vs Zendesk’s pricing?
- Do they offer a promo code or discount for yearly plans?
- Customization and Brand:
- Can you customize the site to match your brand colors and logo?
- Can you create custom email templates and brochures?
- Ease for Your Team:
- Is the customer service software easy for support agents and the sales team to use?
- Will the system cause costly Ausfallzeit when introducing new features?
- Support for Communication:
- Does Zendesk support cover multiple languages for all your customers?
- Can your support team handle social messaging and live chat easily?
- Ticket and Data Handling:
- Do the ticket systems easily manage high volumes of support tickets?
- Is there strong security to protect sensitive information and order history?
- Geschäftstools:
- Does the plan include email templates and custom workflows for your specific needs?
- Does the calendar sync properly to avoid missed appointments?
- Kleinunternehmen Fit:
- Does the company focus on kleine Unternehmen? You want a system that scales to your ability.
- Is it free to try so you can test custom apps before spending money?
- Referrals and User Experience:
- Do existing users love Honeybook or recommend Honeybook to a friend?
- Are there active community forums for getting help and sharing tips?
Endgültiges Urteil
After this comparison, Zendesk comes out on top for many.
Wenn Ihr Kleinunternehmen plans big growth in 2025, it’s a smart choice.
Its strong Automatisierung and integration are key.
While Honeybook is great for creative tasks like project management and invoice handling.
Zendesk’s robust CRM software handles complex needs.
If you want a CRM that scales, Zendesk is it.
Their free trial lets you see how it can automate your customer support.
Mehr von Zendesk
Hier ein kurzer Vergleich von Zendesk mit diesen Softwarelösungen:
- Zendesk vs Pipedrive: Zendesk zeichnet sich durch umfassenden Kundenservice und Support aus, während Pipedrive ein vertriebsorientiertes CRM mit visueller Pipeline-Verwaltung ist.
- Zendesk vs. Gohighlevel: GoHighLevel unterstützt Marketinggruppen und Kleinunternehmer. Es ist ein umfassendes Vertriebstool und hilft Ihnen, Ihr Unternehmen auszubauen. Zendesk hingegen ist hauptsächlich ein Kundenservice-Tool, das Ihr Support-Team bei der Bearbeitung von Kundenanfragen unterstützt.
- Zendesk vs Keap: Zendesk ist auf zuverlässigen Kundensupport und Ticketing spezialisiert; Keap bietet umfangreiche Vertriebs- und Marketingautomatisierung für kleine Unternehmen.
- Zendesk vs ActiveCampaign: Zendesk ist eine dedizierte Kundensupport-Plattform mit Ticketsystem; ActiveCampaign ist spezialisiert auf E-Mail-Marketing-Automatisierung, Lead-Nurturing und CRM-Integration.
- Zendesk vs. HubSpot: Zendesk bietet einen starken Kundenservice und ein Support-Ticketing-System, während HubSpot eine umfassende Suite ist, die Vertriebs-, Marketing- und Service-Hub-Funktionen umfasst.
- Zendesk vs. Clickfunnels: Zendesk ist eine Kundenservice-Lösung mit Ticketsystem und Live-Chat; ClickFunnels ist ein Sales-Funnel-Builder zum Erstellen von Landingpages und zum Automatisieren des Vertriebs.
- Zendesk vs Folk: Zendesk bietet leistungsstarken Kundensupport für vielfältige Interaktionen; Folk legt Wert auf kollaborative Kontaktorganisation und optimiertes Beziehungsmanagement.
- Zendesk vs Instantly: Zendesk konzentriert sich auf Kundensupport und Ticketmanagement; Instantly ist spezialisiert auf automatisierte Kaltakquise-E-Mail-Kampagnen und Leadgenerierung.
- Zendesk vs. ClickUp: Zendesk ist ein Kundensupportsystem, während ClickUp eine vielseitige Arbeitsmanagementplattform ist, die als CRM, Projektmanagement-Tool und Aufgabenverfolgungssystem fungieren kann.
- Zendesk vs. Monday CRM: Zendesk ist eine Kundenservice-Plattform mit Ticketsystem; Monday CRM ist ein hochgradig visuelles und anpassbares Workflow-Management-Tool mit CRM-Funktionen.
- Zendesk vs Capsule CRM: Zendesk bietet einen robusten Kundensupport und ein Ticketsystem; Capsule CRM ist ein vereinfachtes Kontaktmanagement- und Vertriebsverfolgungssystem.
- Zendesk vs Insightly: Zendesk konzentriert sich auf Kundensupport und Service-Tickets; Insightly ist ein umfassenderes CRM mit starken Vertriebspipeline- und Projektmanagementfunktionen.
- Zendesk vs Freshsales: Zendesk legt Wert auf leistungsstarke Kundensupportlösungen, während Freshsales CRM für Vertriebsautomatisierung, Deal-Tracking und Lead-Management konzipiert ist.
- Zendesk vs. Salesforce: Zendesk bietet eine spezialisierte Kundenservice-Plattform; Salesforce ist eine umfassende Plattform für Unternehmen. CRM mit umfassenden Vertriebs-, Marketing- und Service-Clouds.
More of Honeybook
Here’s a brief comparison of Honeybook with these software solutions:
- Honeybook vs Pipedrive: Honeybook focuses on client and project management for freelancers and small businesses, while Pipedrive specializes in visual sales pipeline management for sales teams.
- HoneyBook vs GoHighLevel: HoneyBook is great for creative businesses and freelancers. It helps with client booking, contracts, and payments in one place. GoHighLevel is an all-in-one platform for marketing agency needs.
- Honeybook vs Keap: Honeybook streamlines client and project workflows with integrated payments, while Keap provides comprehensive sales and marketing automation for business growth.
- Honeybook vs ActiveCampaign: Honeybook is an all-in-one platform for client management and project workflows, while ActiveCampaign excels in advanced email marketing automation and customer relationship management.
- Honeybook vs Hubspot: Honeybook provides a streamlined solution for small businesses managing client projects, whereas HubSpot offers a wide range of marketing, sales, and service tools for scaling companies.
- Honeybook vs Clickfunnels: Honeybook is a client management and payment processing platform; ClickFunnels is primarily a sales funnel builder designed for lead generation and online sales.
- Honeybook vs Folk: Honeybook is an all-in-one platform for client management, proposals, and payments, while Folk focuses on collaborative contact organization and team-based CRM.
- Honeybook vs Instantly: Honeybook provides an integrated solution for client and project management, while Instantly is a specialized tool for high-volume cold email outreach and deliverability.
- Honeybook vs Clickup: Honeybook is designed for client and project workflow management with integrated invoicing, while ClickUp is a versatile platform for project management, task tracking, and team collaboration.
- Honeybook vs Monday: Honeybook streamlines client processes and payments for service businesses, while Monday CRM offers customizable visual workflows for diverse project and sales management.
- Honeybook vs Capsule: Honeybook focuses on project-based client management and integrated payments, whereas Capsule CRM is a straightforward CRM for general contact organization and sales pipeline tracking.
- Honeybook vs Insightly: Honeybook offers an all-in-one solution for creative professionals to manage client projects, while Insightly provides a more robust CRM with advanced sales, marketing, and project management capabilities.
- Honeybook vs Freshsales: Honeybook is designed for client-focused project management and invoicing, while Freshsales CRM is a comprehensive sales automation platform with robust lead management and reporting.
- Honeybook vs Salesforce: Honeybook provides a user-friendly platform for small business client management, while Salesforce is an expansive, highly customizable enterprise-level CRM with extensive sales, service, and marketing functionalities.
Häufig gestellte Fragen
Was ist der Hauptunterschied zwischen ihnen?
Zendesk focuses on customer relationships for large teams and offers advanced support features. Honeybook provides client management for service-based businesses with tools like payment processing.
Is Honeybook really worth it for an independent business owner?
Yes, for independent business owners, Honeybook allows you to simplify business operations. Its intuitive interface helps manage client workflow, making client interaction easier.
How does Zendesk vs Honeybook compare in terms of price?
Zendesk’s price varies, scaling with the number of agents and features. Honeybook has plans starting at $19 per month. Zendesk is more robust, whereas Honeybook is more affordable for small to medium-sized businesses.
Kann ich mein E-Mail-Marketing mit diesen CRM-Systemen integrieren?
Zendesk can integrate with many email marketing platforms. Honeybook’s email marketing is focused on client interaction, and Honeybook integrates seamlessly with some, but it is not its main focus.
Which CRM has the best ease of use and client management tools?
Honeybook is known for its ease of use and intuitive client relationship management. It helps personalize client interaction and capture leads. Zendesk is more complex but better for large businesses looking for robust sales CRM functionality.
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