选择正确的 客户关系管理 is like finding the perfect pair of shoes.
You need something that fits just right, but there are Zendesk vs Freshsales.
They both look good, But which one actually helps you sell more?
Imagine you pick the wrong one. You’re stuck with clunky software, missing out.
And your team is pulling their hair out. Not fun. You’re losing time and money.
Don’t stress! We’re going to break down Zendesk vs Freshsales, plain and simple.
By the end, you’ll know exactly which 客户关系管理 fits your business best in 2025.
概述
To give you the real deal, we didn’t just read reviews.
Our team did a lot of testing, testing Zendesk and Freshsales. We set up accounts, ran sales scenarios, and even talked to actual users.
This hands-on approach lets us show you the true strengths and weaknesses of each 客户关系管理.
Freshsales is trusted by over 40,000 businesses worldwide; ready to accelerate your sales growth? Discover Freshsales today!
定价： It has a free trial. The premium plan starts at $9/month.
主要特点：
- AI-Powered Insights.
- Built-in Phone and Email.
- Deal Pipeline Management.
Zendesk empowers over 100,000 businesses globally. Ready to elevate your customer experience? Explore Zendesk today!
定价： It has a free trial. The premium plan starts at $19/month.
主要特点：
- Ticketing System.
- Live Chat.
- Knowledge Base.
What is Freshsales?
Freshsales is all about closing deals. It’s built for sales teams.
Think AI, phone, and email all in one spot. It’s meant to help you sell faster.
此外，探索我们最喜欢的 Freshsales 替代品…
Freshsales is trusted by over 40,000 businesses worldwide; ready to accelerate your sales growth? Discover Freshsales today!
主要优点
- Trusted by over 40,000 businesses.
- AI predicts deal closures with high accuracy.
- Built-in phone and email boost efficiency.
- Visual deal pipeline simplifies tracking.
定价
新鲜销售 客户关系管理 offers four pricing tiers:
- Growth ($9/user/month): Adds features like visual sales pipelines, email marketing, and basic 报告.
- 专业版（每位用户每月 39 美元）： Unlocks advanced features like AI-powered insights, multiple sales pipelines, and time-based automation.
- Enterprise ($59/user/month): For large teams needing custom reporting, dedicated account management, and advanced security features.
优点
缺点
What is Zendesk?
Zendesk? It’s big. Really big. Think customer support, done well.
It handles tickets. Chats. It helps you build a knowledge base. It’s there to keep your customers happy.
此外，探索我们最喜欢的 Zendesk alternatives…
Zendesk empowers over 100,000 businesses globally. Ready to elevate your customer experience? Explore Zendesk today!
主要优点
- Handles over 100,000 businesses.
- A strong ticketing system minimizes customer wait times.
- Live chat supports real-time customer interaction.
- A robust knowledge base reduces support tickets.
定价
Zendesk offers a variety of pricing plans to fit different business needs. Pricing varies depending on the features and the number of agents you need.
- Support Team: $19/月
- Suite Team: $55/month
- Suite Professional: $115/month
- Suite Enterprise: 定制定价
优点
缺点
功能比较
Let’s dive deeper. We’re going to compare these two tools on the things that really matter.
How do they handle tasks, talk to other programs, and help you get things done?
1. Customer Interactions & Sales Pipeline
Zendesk focuses on customer interactions. It tracks every chat and ticket.
Freshsales builds a strong sales pipeline. It shows where deals are.
Zendesk helps keep customers happy. Freshsales helps make sales.
2. Workflow Automation
Both use 自动化. Zendesk helps automate support tasks.
Freshsales helps with sales workflow. Zendesk speeds up tickets.
Freshsales speeds up deals.
3. Email Tracking
Freshsales has strong email tracking. You see, when people open emails.
Zendesk does, too, but it’s more for support.
Freshsales helps you know when to follow up.
4. Integration Capabilities
Zendesk has tons of integration options. It connects to many apps.
Freshsales connects to some. Zendesk is more open. Freshsales is simpler.
5. Reporting and Analytics
Zendesk reports on customer support. Freshsales reports on sales.
Both show you data. Zendesk has more tools. Freshsales is easier to read.
6. User Experience
Zendesk has a powerful user experience. It can be complex.
Freshsales is easier to learn. It is simpler. Pick what fits your team.
7. Customization and Flexibility
Zendesk lets you change almost everything. Freshsales has some limits.
Zendesk is very flexible. Freshsales is more ready to use.
选择 CRM 软件时要注意什么？
- 特征： Does it have the tools you need? (Sales pipeline, customer support, email tracking?) Will it grow with your business? (Can you add more users and features 之后?)
- 易于使用： (How long is training?) Does it fit your current workflow? (Will it slow you down?)
- 集成： Does it connect with your other apps? (Email, calendar, 会计?) Does it work well with your current systems?
- 定价： Is it within your budget? (Are there hidden costs?) What are the upgrade costs?
- 支持： Does the company offer good support? (Chat, email, phone?) Are there good online resources?
最终裁决
So, Zendesk vs Freshsales? It’s a tough call. For pure sales, Freshsales wins.
It’s built to boost your sales process. It’s easier to use, and the price is often better.
If you need strong customer support, Zendesk is your pick. It has more tools.
But, it can get complex. In this comparison, for most small to medium sales teams.
Freshsales is the 最佳 CRM software in 2025. It’s about getting deals done.
If you need a combined approach, explore Freshsales and Zendesk integrations.
But for a clear sales-focused dashboard, Freshsales edges out Zendesk Sell.
Freshsales CRM 的更多信息
以下是 Freshsales CRM 与这些软件解决方案的简要比较：
- Freshsales CRM vs Gohighlevel: Freshsales CRM 专注于人工智能驱动的销售自动化和管道管理，而 GoHighLevel 则是一个更广泛的平台，提供广泛的营销、销售和代理自动化功能。
- Freshsales CRM vs Pipedrive: Freshsales CRM 提供集成通信和人工智能的全面销售解决方案，而 Pipedrive 则擅长可视化销售管道组织和交易跟踪。
- Freshsales CRM 与 Keap: Freshsales CRM 强调直观的销售管理和人工智能驱动的洞察力；Keap 提供功能强大的销售和营销自动化，侧重于联系人管理。
- Freshsales CRM vs ActiveCampaign: Freshsales CRM 是一款专用的销售 CRM，内置电话和电子邮件功能；ActiveCampaign 在营销自动化、电子邮件营销活动和高级细分方面表现出色。
- Freshsales CRM vs Hubspot: Freshsales CRM 提供人工智能驱动的销售工具和更快的设置；HubSpot 提供广泛的一体化套件，涵盖营销、销售和客户服务。
- Freshsales CRM vs Clickfunnels: Freshsales CRM 是以销售为重点的 CRM，用于管理客户互动，而 ClickFunnels 则是构建销售漏斗和着陆页面的专用工具。
- Freshsales CRM 与 Folk: Freshsales CRM 提供了一个具有人工智能和自动化功能的综合销售平台；Folk 专注于简单、协作的联系人管理和可视化管道组织。
- Freshsales CRM 与 Instantly: Freshsales CRM 是一款功能全面的销售 CRM，具有强大的功能；Instantly 主要是一款电子邮件推广和销售 CRM。 冷电子邮件自动化 工具
- Freshsales CRM vs ClickUp: Freshsales CRM 专为简化销售流程和管理管道而设计；ClickUp 是一款多功能工作操作系统，包含项目管理、任务和 CRM 功能。
- Freshsales CRM vs Monday CRM: Freshsales CRM 提供具有智能洞察力的专用销售解决方案，而 Monday CRM 则提供高度可定制的板块，用于管理包括 CRM 在内的工作流程。
- Freshsales CRM vs Capsule CRM: Freshsales CRM 是一款功能更强大的销售 CRM，具有人工智能功能；Capsule CRM 则侧重于直接的联系人管理和销售机会跟踪。
- Freshsales CRM vs Insightly: Freshsales CRM 是一款专门的销售工具，具有人工智能和全面的销售自动化功能；Insightly 提供更广泛的 CRM 体验，包括强大的项目管理功能。
- Freshsales CRM 与 Salesforce: Freshsales CRM 提供直观的人工智能销售平台，价格极具竞争力；Salesforce 是高度可定制的企业级 CRM，拥有广泛的生态系统和高级功能。
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
常见问题
哪种 CRM 更适合销售自动化？
Freshsales excels at sales automation. It helps sales teams streamline their workflow, enhance efficiency, and close more deals. Zendesk has some automation, but it’s more focused on customer support.
How do Zendesk and Freshsales handle customer data?
Both store customer data, but they use it differently. Zendesk focuses on keeping customer relationships strong. Freshsales helps a salesperson access up-to-date information to close deals quickly.
Are the reporting tools in both CRMs easy to use?
Freshsales offers simpler, more intuitive reporting tools tailored for sales. Zendesk’s tools are powerful. Both provide ways to understand your data, but Freshsales makes it more seamless.
Can Zendesk and Freshsales work together?
Yes, there are integrations. You can connect them to make a seamless flow between sales and support, which helps combine the strengths of both systems.
Which CRM is better for customer support teams?
Zendesk is the clear winner for customer support teams. It has robust ticketing and communication tools. Freshsales is built for sales, not in-depth support.
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