Feeling lost in the sea of 客户关系管理 tools? You need something that fits your workflow.
It’s tough to pick between Zendesk vs ClickUp.
Both promise to make your life easier, but which one actually delivers?
Imagine spending hours setting up a tool only to find it doesn’t quite click.
You’re wasting time and maybe even losing customers. That’s a headache no one needs.
Don’t worry! We’re breaking down the differences between Zendesk vs ClickUp so that you can find the perfect 客户关系管理 for 2025.
We’ll get straight to what matters: which tool will actually help you succeed.
概述
We’ve put both Zendesk and ClickUp through their paces, testing their features, workflows, and usability.
This comparison is based on real-world use, not just marketing claims, to give you a clear picture.
More than 800,000 teams 使用 ClickUp to boost productivity. Join them today!
定价： 它有一个免费计划。付费计划起价为 $7/月
主要特点：
- 任务管理。
- Project Collaboration.
- 时间跟踪.
Over 100,000 businesses trust Zendesk for customer support. Use it today!
定价： It has a free trial. The premium plan starts at $19/month.
主要特点：
- Robust Ticketing System
- Comprehensive Live Chat
- Extensive Knowledge Base
什么是 ClickUp？
ClickUp manages tasks and projects.
It keeps teams organized. It boosts productivity.
此外，探索我们最喜欢的 ClickUp 替代品…
More than 800,000 teams use ClickUp to boost productivity. Join them today!
主要优点
- 完毕 800,000 teams rely on it.
- Offers 1000+ 集成。
- Speeds up projects by 20%.
定价
ClickUp offers a range of plans to suit different needs.
- 自由的： Great for getting started.
- 无限： $7 per user/month.
- 商业： $12 per user/month.
- 企业： Custom pricing. For organizations with specific needs.
优点
缺点
What is Zendesk?
Zendesk is all about customer support.
It helps you manage tickets and chats. It keeps customers happy.
此外，探索我们最喜欢的 Zendesk alternatives…
Over 100,000 businesses trust Zendesk for customer support. Use it today!
主要优点
- Handles over 100,000 support interactions daily.
- Reduces resolution time by 30%.
- Offers a knowledge base with thousands of articles.
定价
Zendesk offers a variety of pricing plans to fit different business needs. Pricing varies depending on the features and the number of agents you need.
- Support Team: $19/月
- Suite Team: $55/month
- Suite Professional: $115/month
- Suite Enterprise: 定制定价
优点
缺点
功能比较
Let’s see how Zendesk and ClickUp stack up. We’ll look at key features.
This helps you pick the right tool for your team.
1.自动化
Zendesk uses automation to save time. It can send emails and update tickets.
ClickUp also has automation. It can automate many tasks, not just support.
2. Customer Support
Zendesk is built for customer support. It handles tickets and live chat well.
ClickUp manages tasks. It can help with support, but it’s not its main focus.
3. CRM
Zendesk has a strong 客户关系管理 part. It helps track customers.
ClickUp can act as a 客户关系管理. But it’s more about managing projects.
4. Workflow
Zendesk makes workflows for support easy. It moves tickets smoothly.
ClickUp lets you build any workflow. You can make it fit your team’s needs.
5. Knowledge Base
Zendesk has a good knowledge base. It helps customers find answers.
ClickUp can store info. But, it’s not as easy to use for customers.
6. Template
Zendesk has templates for support tickets. It makes starting easy.
ClickUp has lots of templates for projects and tasks. You can find one for almost anything.
7. Integration
Zendesk has many integrations. It works well with other tools.
ClickUp also has lots of integration, including Salesforce. Both connect to many apps.
选择 CRM 软件时要注意什么？
- 易于使用： Can your team learn it quickly? Is the interface simple and clear?
- 整合能力： Does it connect with your existing tools? Can it share data smoothly?
- 可扩展性： Can it grow with your business? Will it handle more users and data?
- 客户支持： Is support readily available? Does the support team provide useful information?
- 自动化功能： Can it automate repetitive tasks? Will it save your team time?
- 报告和分析： Can it provide useful data insights? Are the reports easy to understand?
最终裁决
For customer interaction and service management, ClickUp is our top pick.
It’s built for a help desk and does it well. Zendesk is strong for project management and flexible tasks.
However, ClickUp wins because of its ease of use in customer support. It’s more customizable for support needs.
If you want a solid management tool for customers, it’s ClickUp.
It integrates well, even with Salesforce Service Cloud. Our testing shows that ClickUp helps your support team the most.
We know this because we used both. Choose what fits your main business need.
更多 ClickUp 信息
以下是 ClickUp 与这些软件解决方案的简要比较：
- ClickUp vs Gohighlevel: ClickUp 是一个一体化的工作管理平台，具有强大的项目管理功能和可定制的客户关系管理功能。 晋升 是一个专门的营销和销售自动化平台，专注于潜在客户的生成和转化。
- ClickUp 与 Pipedrive: ClickUp 是一款全面的工作管理解决方案，具有灵活的 CRM 功能，而 Pipedrive 则是一款以销售为重点的 CRM，专为可视化销售管道管理和交易跟踪而设计。
- ClickUp vs Keap: ClickUp 是一个用于项目管理和可定制客户关系管理的多功能平台，而 Keap 则是一个功能强大的客户关系管理和营销自动化工具，强调潜在客户培育和销售流程。
- ClickUp 与 ActiveCampaign: ClickUp 为任务、项目和基本 CRM 管理提供了一个灵活的平台，而 ActiveCampaign 则在高级营销自动化、电子邮件营销活动和客户细分方面表现出色。
- ClickUp vs Hubspot: ClickUp 是一款高度可定制的项目管理和工作操作系统，集成了 CRM 功能，而 HubSpot 则为市场营销、销售和客户服务提供了一套全面的工具。
- ClickUp 与 Clickfunnels: ClickUp 是一个一体化的工作管理平台；ClickFunnels 主要是一个销售漏斗生成器，用于创建登陆页面和自动销售漏斗。
- ClickUp vs Folk: ClickUp 是一个强大的工作管理解决方案，具有可定制的客户关系管理功能，而 Folk 则侧重于协作式联系人管理和关系跟踪。
- ClickUp 与 Instantly: ClickUp 是一个用于项目管理和多样化工作流程的多功能平台，而 Instantly 则专注于 冷电子邮件 推广、送达优化和自动电子邮件营销活动。
- ClickUp 与 Monday CRM: ClickUp 为项目管理和客户关系管理提供高度可定制的一体化工作空间，而 Monday CRM 则提供以客户关系为重点的可视化工作流程和团队协作。
- ClickUp 与 Capsule CRM: ClickUp 是一个全面的工作管理和可定制的 CRM 平台，而 Capsule CRM 则是一个简单、用户友好的 CRM，侧重于管理联系人和销售机会。
- ClickUp 与 Insightly: ClickUp is a flexible platform for project management and adaptable CRM. Insightly is a dedicated CRM offering a strong sales pipeline and project management features within a CRM context.
- ClickUp 与 Freshsales: ClickUp 是一款多功能的工作管理工具，具有适应性强的 CRM 功能，而 Freshsales CRM 则是一款专业的销售 CRM，具有先进的自动化、销售线索评分和报告功能。
- ClickUp 与 Salesforce: ClickUp 是一个多功能工作管理平台，具有可定制的客户关系管理功能，而 Salesforce 则是一个企业级客户关系管理软件，具有丰富的销售、服务和营销自动化功能。
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
常见问题
Is Zendesk better than HubSpot for customer relationship management?
Zendesk excels as a customer service platform with a strong ticketing system. HubSpot offers wider CRM tools. If your focus is primarily on customer communication and support, Zendesk might be a better fit.
Does Zendesk make sense for smaller businesses?
Yes, Zendesk makes sense for smaller businesses. While it has advanced features, it also offers plans for smaller companies with simpler business needs.
How does Zendesk pricing work?
Zendesk pricing is typically per user per month. They offer different plans with varying features.
What are the key features of Zendesk’s ticketing system?
Zendesk’s ticketing system allows you to track, manage, and resolve customer support requests. It includes features like ticket assignment and reporting.
When should I choose ClickUp over Zendesk?
Choose ClickUp when you need a versatile project management tool that can also handle some customer support tasks. If your main focus is project management and task collaboration, ClickUp is a strong choice.
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