Feeling lost in the sea of 客户关系管理 tools? You need something that fits your workflow.
It’s tough to pick between Zendesk vs ClickUp.
Both promise to 制作 your life easier, but which one actually delivers?
Imagine spending hours setting up a tool only to find it doesn’t quite click.
You’re wasting time and maybe even losing customers. That’s a headache no one needs.
Don’t worry! We’re breaking down the differences between Zendesk vs ClickUp so that you can find the perfect 客户关系管理 for 2025.
We’ll get straight to what matters: which tool will actually help you succeed.
概述
We’ve put both Zendesk and ClickUp through their paces, testing their features, workflows, and usability.
This comparison is based on real-world use, not just marketing claims, to give you a clear picture.
Boost productivity by 25%! ClickUp helps you manage sales, projects, docs, and more.
定价： 它有免费计划。高级计划起价为每月 7 美元。
主要特点：
- 任务管理
- 项目管理
- 协作工具
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
定价： It has a free trial. The premium plan starts at $19/month.
主要特点：
- Omnichannel support
- AI-powered bots
- 高级分析
什么是 ClickUp？
ClickUp manages tasks and projects.
It keeps teams organized. It boosts productivity.
此外，探索我们最喜欢的 ClickUp 替代品…
我们的观点
Может показаться, что это много, но вы быстро привыкнете!
主要优点
- Компьютеры:
- 提供永久免费计划。
- 支持超过 1,000 种集成。
- 可定制的工作流程和视图。
- 全面的报告功能。
定价
- 自由的Navegando no seu espaço de trabalho do Taskade
- Agora que você se inscreveu, vamos dar uma olhada no seu espaço de trabalho do Taskade.Pense no seu espaço de trabalho como seu escritório principal ou centro de comando no Taskade.
- É onde todos os seus projetos e tarefas são organizados.O que são espaços de trabalho?
- 企业：根据您的要求联系他们获取定制价格。
Você pode ter mais de um espaço de trabalho.
缺点
What is Zendesk?
Zendesk is all about customer support.
It helps you manage tickets and chats. It keeps customers happy.
此外，探索我们最喜欢的 Zendesk alternatives…
主要优点
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
定价
所有计划均按年计费。
- Support Team: Я ненавижу хакеров.
- Suite Team: 每月 55 美元。
- Suite Professional: $115/month.
- Suite Enterprise: Talk to Sales.
Você pode ter mais de um espaço de trabalho.
缺点
功能比较
Choosing the right tool is a big deal. Let’s look at nine features side-by-side.
This helps you see which tool really fits your company best.
1. Ticketing Systems
- Zendesk: This is a dedicated ticketing system. It manages all support tickets from multiple channels easily.
- 点击: This can use forms and tasks for tickets. It is not a dedicated desk software.
2. Agent Workspace
- Zendesk: It has a unified agent workspace. Support agents see all customer conversations in one place.
- 点击: Its workspace is the task view. It needs more setup to fully track customer interactions.
3. Customer Data and CRM
- Zendesk: Focuses on customer Das bedeutet, dass Ihr and support history. Zendesk Sell is its full 客户关系管理 option.
- 点击: It is a good project management software. You can customize it to manage customer data.
4. Reporting and Analytics
- Zendesk: Uses Zendesk Explore for deep reporting and analytics zendesk. It tracks customer satisfaction and team metrics.
- 点击: Has dashboards and custom reports. Zendesk’s reports are better for service performance.
5. Knowledge Base
- Zendesk: Has a complete knowledge base feature. It is great for help center articles and self-service.
- 点击: Uses Docs for sharing info. It is not as strong for customer self-service.
6. Automation and Workflows
- Zendesk: Offers strong 自动化. This handles simple support tickets fast.
- 点击: Has strong automation as well. You can build custom workflows for almost any business needs.
7. Sales Team Support
- Zendesk: Has Zendesk Sell for the sales team. This links sales data to support history well.
- 点击: Used by marketing teams and sales teams for task management. It is not a dedicated sales tool.
8. Custom Apps and Integrations
- Zendesk: Zendesk Marketplace has many custom apps and integrations to connect to other tools.
- 点击: Has tons of integrations. It lets you build custom apps right in your entire workspace.
9. 多语言支持
- Zendesk: Zendesk Suite is great for multilingual support. It handles tickets in multiple languages easily.
- 点击: Its features are mostly in English. It is not built for global support customer conversations.
选择 CRM 软件时要注意什么？
- Pricing Structure and Value: Does the free forever plan offer enough features for your smaller teams? What is the total cost per team member or per user on a paid plan versus the business plan or enterprise plan?
- Core Function vs. Flexibility: Is your main need Zendesk’s customer support software or a project management platform? Can the tool handle multiple projects and complex projects?
- Communication and Collaboration: Does it have strong team communication features, including live chat and social messaging? Does it support real-time editing and community forums?
- Productivity and Task Management: Does the tool help manage projects with gantt charts and a kanban board? Does it include native time tracking and the ability to quickly assign tasks and view tasks?
- AI and New Features: Does it have a smart ai assistant like clickup brain to help save time? How often does the company release new features and improvements?
- Scalability and Enterprise Readiness: Does it offer unlimited users and unlimited storage on a high-tier unlimited plan? Is single sign-on and 安全 Zendesk a core part of its design for business operations?
- Onboarding and Support: Does it offer live training or live onboarding training to help you import data? Does the free plan include dedicated phone support, or is it self-service via ClickUp University?
- Customization and Integrations: Can you use custom fields and custom apps to tailor your experience? How well does it integrate with your existing tech stack and other tools like Google Drive?
- Risk and Performance: Does the platform have a reputation for stability to avoid costly 停机时间? Does the ClickUp review and team’s performance score give it a high score for reliability?
最终裁决
Zendesk Support is our winner for service. It is true customer service software.
It handles ticket systems and customer experience best.
If you run a support desk, this is your business software.
ClickUp offers many essential features for solo workers and 小型企业.
You can create new tasks easily. But it cannot respond to many customers like Zendesk can.
Zendesk’s pricing might be higher and is often billed annually.
Still, the depth of zendesk support for your business hours is worth it.
For example, Tom Eggemeier, CEO of the company based in San Francisco, focuses on service.
This full comparison shows Zendesk’s customer experience focus is top-tier.
更多 ClickUp 信息
以下是 ClickUp 与这些软件解决方案的简要比较：
- ClickUp 与 Pipedrive: Pipedrive is a sales-focused CRM with a visual pipeline. ClickUp is a more flexible project management tool.
- ClickUp vs Gohighlevel: ClickUp 是一个一体化的工作管理平台，具有强大的项目管理功能和可定制的客户关系管理功能。 晋升 是一个专门的营销和销售自动化平台，专注于潜在客户的生成和转化。
- ClickUp vs Keap: ClickUp is a versatile platform for project management and customizable CRM, while Keap is a powerful CRM and marketing automation tool that emphasizes lead nurturing and sales processes.
- ClickUp 与 ActiveCampaign: ClickUp 为任务、项目和基本 CRM 管理提供了一个灵活的平台，而 ActiveCampaign 则在高级营销自动化、电子邮件营销活动和客户细分方面表现出色。
- ClickUp vs Hubspot: ClickUp 是一款高度可定制的项目管理和工作操作系统，集成了 CRM 功能，而 HubSpot 则为市场营销、销售和客户服务提供了一套全面的工具。
- ClickUp 与 Clickfunnels: ClickUp 是一个一体化的工作管理平台；ClickFunnels 主要是一个销售漏斗生成器，用于创建登陆页面和自动销售漏斗。
- ClickUp vs Folk: ClickUp 是一个强大的工作管理解决方案，具有可定制的客户关系管理功能，而 Folk 则侧重于协作式联系人管理和关系跟踪。
- ClickUp 与 Instantly: ClickUp 是一个用于项目管理和多样化工作流程的多功能平台，而 Instantly 则专注于 冷电子邮件 推广、送达优化和自动电子邮件营销活动。
- ClickUp 与 Monday CRM: ClickUp 为项目管理和客户关系管理提供高度可定制的一体化工作空间，而 Monday CRM 则提供以客户关系为重点的可视化工作流程和团队协作。
- ClickUp 与 Capsule CRM: ClickUp 是一个全面的工作管理和可定制的 CRM 平台，而 Capsule CRM 则是一个简单、用户友好的 CRM，侧重于管理联系人和销售机会。
- ClickUp 与 Insightly: ClickUp is a flexible platform for project management and adaptable CRM. Insightly is a dedicated CRM offering a strong sales pipeline and project management features within a CRM context.
- ClickUp 与 Freshsales: ClickUp 是一款多功能的工作管理工具，具有适应性强的 CRM 功能，而 Freshsales CRM 则是一款专业的销售 CRM，具有先进的自动化、销售线索评分和报告功能。
- ClickUp 与 Salesforce: ClickUp 是一个多功能工作管理平台，具有可定制的客户关系管理功能，而 Salesforce 则是一个企业级客户关系管理软件，具有丰富的销售、服务和营销自动化功能。
- ClickUp 与 Zendesk: ClickUp 为任务、项目和可定制的客户关系管理提供了一个一体化的工作空间，而 Zendesk 则是一个领先的客户服务平台，主要侧重于票务和支持。
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk 与 Instant: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level 客户关系管理 with broad sales, marketing, and service clouds.
常见问题
Is Zendesk better than HubSpot for customer relationship management?
Zendesk excels as a customer service platform with a strong ticketing system. HubSpot offers wider 客户关系管理 tools. If your focus is primarily on customer communication and support, Zendesk might be a better fit.
Does Zendesk make sense for smaller businesses?
Yes, Zendesk makes sense for smaller businesses. While it has advanced features, it also offers plans for smaller companies with simpler business needs.
How does Zendesk pricing work?
Zendesk pricing is typically per user per month. They offer different plans with varying features.
What are the key features of Zendesk’s ticketing system?
Zendesk’s ticketing system allows you to track, manage, and resolve customer support requests. It includes features like ticket assignment and reporting.
When should I choose ClickUp over Zendesk?
Choose ClickUp when you need a versatile project management tool that can also handle some customer support tasks. If your main focus is project management and task collaboration, ClickUp is a strong choice.
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