⚡ 快速结论：
- 定价： Freshsales starts at $9/user/month. Copper 客户关系管理 pricing also starts at $9/seat/month, but climbs to $99.
- 最适合： Freshsales for sales teams that want AI scoring and built-in calling. Copper for teams living inside Gmail and Google Calendar.
- 主要区别： Freddy AI scores leads and predicts deal risk. Copper has no AI layer, but its Google Workspace integration is deeper.
- 我们的选择： 新鲜销售 客户关系管理 for most businesses. It rates 4.0 against Copper’s 3.5 and does more at every price point.
Copper CRM was built for one thing: Google Workspace.
Freshsales CRM was built for sales teams of any stack.
That single split explains almost every difference between them.
One lives in your Gmail inbox. The other runs its own platform.
Here is how the two compare on price, features, and daily use.
概述
This Freshsales vs Copper CRM comparison covers pricing, core features, and ease of use.
我们的 作家 spent hands-on time with Copper CRM directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
We also flag where public pricing pages disagree with our 数据.
By the end you will know which sales CRM fits your 商业.
Freshsales CRM是什么？
Freshsales CRM is an AI-powered customer relationship management platform for sales teams.
它于 2016 年推出，是 Freshworks 的第二款主要产品。
The tool centralizes customer data and shows every touchpoint on one timeline.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit in one unified inbox.
Freshworks says over 67,000 customers worldwide use its products.
🏆 优胜者：Freshsales CRM
Freddy AI scores every new lead as it lands. A 21-day free trial covers all tiers, with no credit card required.
Freshsales CRM定价
Three paid tiers cover solo sellers up to larger sales teams.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 生长 | 每用户每月 9 美元 | 小型企业 球队开始 |
| 专业版 | 每用户每月 39 美元 | 需要不断壮大的团队 自动化 |
| 企业 | 每用户每月 59 美元 | Larger teams needing advanced capabilities |
Pricing verified September 2026.
免费试用： 21 days across every tier, with no credit card required to create a new account.
退款保证： Freshworks does not publish a blanket refund window. Annual billing is handled case by case through support.
📌 笔记： Freshsales pricing has dropped 2 to 3 times over the years. That is a large part of why it reads as excellent value for small and medium sized businesses today.
⚠️ Pricing conflict: Some public sources list an entry plan at $11/user/month, an Enterprise tier at $71/user/month, and a free plan for up to 3 users. Our verified figures are $9, $39, and $59 with no free tier, so we use those in every table here. Confirm the live page before you buy.
Freshsales CRM 的主要优势
Here is what makes this CRM software worth a look:
- Freddy AI scoring: Ranks each new lead on behavior and profile. It also predicts deal risk and recommends the next move to close.
- 360度客户视角： Every call, email, and 会议 sits on one timeline. Sales reps stop digging through inboxes for context.
- Kanban pipelines: Visual boards track deal progress and expose bottlenecks fast. You can create pipelines for different products or regions.
- Omnichannel messaging: Email, phone, WhatsApp Business, Facebook Messenger, and LINE run from one screen. Replies stay attached to the contact record.
- Freshworks suite fit: Freshdesk and Freshmarketer connect natively. Teams already on other Freshworks products get marketing and support in the same account.
- Reports that answer questions: Around a dozen predefined sales reports ship ready to use, and all of them are customizable for forecasting.
- Mobile app with offline access: 这 iOS and Android app logs calls and works without a connection. Field sales reps can update records anywhere.
我们的团队注意到了什么
Note: We have not had extended hands-on time with Freshsales CRM yet. The notes above come from published documentation, the Freshworks pricing page, and public G2 and Capterra reviews. On those platforms it holds an average score of 4.5 out of 5.
Freshsales CRM 的优点和缺点
✅ 优点
- Freddy AI 对潜在客户进行评分，预测交易风险，并提出最佳后续行动建议。
- Built-in phone, email, chat, and SMS in a single unified inbox
- 所有级别均提供 21 天免费试用，无需信用卡
- Excellent value for small and medium sized businesses at $9/user/month
- 所有套餐均提供每周 5 天、每天 24 小时的电话、聊天和电子邮件支持
❌缺点
- Navigation feels cluttered and pages can be slow to respond
- 大约 385 个集成比 HubSpot 或 Salesforce 提供
- Native connectors with third-party tools are thin outside the Freshworks suite
Copper CRM是什么？
Copper CRM is a sales CRM built specifically for Google Workspace.
它于 2012 年作为 Gmail 扩展程序推出，彻底终结了手动数据输入。
A Chrome extension puts the CRM inside your Gmail inbox.
You can create leads, companies, and tasks directly from Gmail or Google Calendar.
Records fill themselves from email, so reps type less.
Copper 声称在全球拥有超过 30,000 名 CRM 客户，其中包括 Google 本身。
The walkthrough below shows how the tool behaves day to day.
Copper CRM
The only CRM made for Google Workspace. Manage clients and deals without leaving Gmail. A 14-day free trial is available.
铜 CRM 定价
Four tiers run from a contacts-only entry plan to a full business tier.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 起动机 | 每席每月 9 美元 | 仅组织联系人 |
| 基本的 | 每席每月 23 美元 | 小型团队管理多达 2,500 个联系人 |
| 专业的 | 每席每月 59 美元 | 团队最多可导入 15,000 个联系人 |
| 商业 | 每席每月 99 美元 | Email sequence and website tracking needs |
Pricing verified September 2026.
免费试用： 14 days for new users, no purchase needed to test the platform.
退款保证： No published refund window. Copper points buyers to the trial instead.
📌 笔记： The Starter plan has limited features and no pipeline. It organizes contacts and nothing more, so most teams start on Basic.
⚠️ Pricing conflict: The figures above are annual rates. Public sources list higher numbers when paid monthly: $29 for Basic, $69 for Professional, and $134 for Business. We keep our verified annual figures in every table, but budget for the monthly premium if you skip the yearly commitment.
Copper CRM 的主要优势
Here is where this CRM earns its keep:
- Google Workspace 集成： Emails, meetings, and contact data sync on their own. Nothing else on the market matches Copper’s integration with Google products.
- Zero manual data entry: Records populate from Gmail automatically. New contacts appear without anyone typing them in.
- Familiar interface: The layout borrows from Google Docs and Google Sheets. Onboarding is quick for anyone who already uses Google Drive daily.
- Custom sales reporting: Build your own reports from Copper data rather than settling for fixed templates.
- 电子邮件跟踪和模板： See who opened a message and what they clicked. Email templates keep replies consistent across the sales team.
- 友好的API： Developers rate the API easier to build against than HubSpot’s, which helps when you connect other tools.
- 安全 basics covered: Data encryption, two-factor authentication, and compliance with Google’s security standards.
我们的团队注意到了什么
Our writer created a new account and ran Copper CRM inside a working Gmail inbox for several days. Here is what stood out from that time:
Copper CRM 的优缺点
✅ 优点
- Google Workspace integration runs deeper here than in Freshsales or HubSpot
- Interface feels familiar to anyone who works in Google products
- Automatic syncing removes most manual data entry from the sales process
- Transparent pricing with no hidden customization or developer costs
❌缺点
- Cannot be used natively by companies on Microsoft 365
- Contact management has glitched for some users, with contact information disappearing
- Marketing tools run on an external tool, Outfunnel, and feel clunky
- Costs climb steeply per tier and lack the scale larger enterprises need
功能对比
Both tools handle contacts, deals, and email. The gap shows up in how far each one goes past the basics.
| 特征 | Freshsales CRM | Copper CRM |
|---|---|---|
| 起价 | 每用户每月 9 美元 | 每席每月 9 美元 |
| 免费试用 | ✅ 21天 | ✅ 14天 |
| AI 线索评分 | ✅ Freddy AI | ❌ |
| Google Workspace 集成 | ✅ 基本款 | ✅ 深 |
| Microsoft 365 支持 | ✅ | ❌ |
| Built-in Phone and SMS | ✅ | ❌ |
| 工作流自动化 | ✅ | ✅ Professional plan and up |
| 网站追踪 | ✅ | ✅ 仅限企业用户 |
| 集成 | Around 385 | Limited, Google-first |
| 最适合 | Sales teams on any stack | Small business teams on Gmail |
1. Lead Scoring and Prioritization
Freshsales CRM： Freddy AI ranks every new lead on behavior and profile data. It flags which deals are slipping and names the next best action. Documentation credits this scoring with better conversion rates.
Copper CRM： Lead scoring exists, but it runs on rules you define rather than AI. You easily track a new lead from first email to closed deal, though nothing ranks them for you.
2. Contact Management and Manual Data Entry
Freshsales CRM： Contact records pull in a full history of every touchpoint. That 360-degree view keeps customer data in one place, but you still enter more by hand than Copper users do.
Copper CRM： Contact management is the headline feature. Records build themselves from Gmail. G2 reviews do flag glitches here, including contact information that vanishes.
⚠️ 警告： Export your contacts monthly on either platform. Reported data loss in Copper makes a backup habit worth the five minutes.
3. Email Tracking and Email Templates
Freshsales CRM： Sends personalized bulk emails and monitors activity on each one. Tracking sits beside phone and chat in the same inbox, so nothing lives in a separate window.
Copper CRM： Tracks opens and clicks from inside Gmail. Email templates cut repeat typing for the whole sales team.
4. Sales Sequences and Automated Emails
Freshsales CRM： Sequences fire follow-ups on a schedule and stop when someone replies. Bulk emails go out with merge fields intact.
Copper CRM： Automated emails work one-off or as a full email sequence, but sequences are locked to the Business tier. Messages send from your own Gmail account, which means no unsubscribe link is attached.
5. Workflow Automation and Lead Capture
Freshsales CRM： Web forms push new contacts straight into the pipeline. Automation handles repetitive sales activities so reps spend the day selling.
Copper CRM： Workflow automation removes repeat admin and lets you automate tasks across the sales process. It arrives on the Professional plan, not the cheaper tiers.
6. 人工智能辅助
Freshsales CRM： Smart AI agents handle routine follow-up and data cleanup. The Freddy AI co-pilot drafts replies and summarizes deals.
The co-pilot sits one layer above the agents and answers plain questions about your pipeline.
Copper CRM： No AI 助手 ships with the platform. Automation here is rule-based, so you write the logic yourself.
7. Pipelines and Project Management
Freshsales CRM： Kanban boards make deal stages obvious at a glance. Bottlenecks surface without running a report.
Copper CRM： You create pipelines for sales and run multiple pipelines for delivery work in parallel. Project management sits in the same view, which is unusual at this price.
The same board structure also tracks post-sale projects for clients.
8. Reporting and Website Tracking
Freshsales CRM： Around a dozen predefined sales reports ship ready to edit. AI insights sit on top for forecasting revenue and tracking team performance.
Copper CRM： Custom reporting lets you build reports from scratch instead of editing presets. Website tracking is reserved for the top tier.
9. Integrations, Add Ons and Support
Freshsales CRM： The marketplace lists around 385 apps and add ons, covering Google, Microsoft 365, Slack, and Zoom. That is fewer than the largest platforms offer, and third-party connectors are thinner than links to other Freshworks products.
Support runs 24/5 by phone, chat, and email on every plan, and Freshdesk OMNI extends that to service teams.
Copper CRM： Integration depth is narrow but perfect where it counts. Gmail and Google Calendar sync natively, and the API is friendly enough for custom work.
10. 定价与成本
Both start at $9. They part ways fast after that.
| 层级 | Freshsales CRM | Copper CRM |
|---|---|---|
| 入口 | 增长——每用户每月 9 美元 | Starter — $9/seat/month |
| 中 | 专业版——每用户每月 39 美元 | Basic — $23/seat/month |
| 上 | 企业版——59 美元/用户/月 | Professional — $59/seat/month |
| 顶部 | ❌ None above Enterprise | Business — $99/seat/month |
Freshsales CRM： The $9 Growth plan includes a working pipeline, not just contacts. Its ceiling is $59, which buys the whole feature set. Reviewers call it excellent value for money for small and medium sized businesses.
Copper CRM： The $9 Starter plan holds contacts and nothing else, so real use starts at $23. Reaching sequences and website tracking means $99. That makes it costly against other CRMs with similar functionality.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| AI that ranks leads | Freshsales CRM | Freddy AI scores and predicts |
| CRM inside Gmail | Copper CRM | Built as a Gmail extension |
| 内置通话和短信功能 | Freshsales CRM | One unified inbox |
| Microsoft 365 shop | Freshsales CRM | Copper 仅限 Google 使用 |
| Client project tracking | Copper CRM | Pipelines double as projects |
| Lowest real cost | Freshsales CRM | Full pipeline at $9 |
💰 您的预算
The $9 entry tiers are not equal. Freshsales gives you a working pipeline there, while Copper’s Starter plan only stores contacts.
🔌 您的技术栈
If your company runs on Google Workspace (formerly G Suite), Copper wins outright. On Microsoft 365, it is not an option at all.
📞 您的销售流程
Phone-heavy teams need the built-in dialer that only Freshsales offers. Email-only teams will not miss it.
🎓您的经验水平
Copper is easier on day one because it looks like Google. Freshsales asks more upfront and gives more back later.
🆓 免费试用和演示
Freshsales gives 21 days with no card. Copper gives 14. Load real deals into both before you decide.
🛟 支持选项
Freshsales covers phone, chat, and email 24/5 on every plan. Copper leans on documentation and email for 小型企业.
切换指南
Already on one of them? Here is what changes.
🔄 Switching from Freshsales CRM to Copper CRM?
✅ 你将获得：
- CRM records that live inside your Gmail inbox
- Automatic syncing of email, meetings, and contact data
- Pipelines that double as client project boards
❌ 你会失去什么：
- Freddy AI scoring and deal risk prediction
- Built-in phone, SMS, and WhatsApp Business channels
- Around 385 marketplace integrations
📋 如何切换：
- Export contacts, leads, and deals from Freshsales as CSV
- Start the 14-day Copper trial with your Google Workspace login
- Import the CSV, then install the Chrome extension for Gmail
🔄 Switching from Copper CRM to Freshsales CRM?
✅ 你将获得：
- AI lead scoring and next-best-action prompts
- Phone, chat, and SMS without buying another tool
- Freedom from Google, including full Microsoft 365 support
❌ 你会失去什么：
- The deepest Gmail and Google Calendar sync available
- Hands-off record creation from email threads
- Project boards attached to the same pipeline view
📋 如何切换：
- Export people, companies, and opportunities from Copper
- Open the 21-day Freshsales trial, no credit card required
- Import the files, then connect Gmail and rebuild your pipeline stages
我们的评测没有涵盖的内容
This comparison focused on small and mid-sized sales teams. We did not test bulk licensing, custom API builds, or migration for databases over 50,000 records. Freshsales notes come from documentation rather than extended hands-on use. Figures reflect September 2026 and both vendors change plans often.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | Freshsales CRM |
| 🤖 AI 功能 | Freshsales CRM |
| 📇 联系人管理 | Copper CRM |
| 🔌 集成 | Freshsales CRM |
| 👶 易用性 | Copper CRM |
| 📞 Communication Channels | Freshsales CRM |
| 📊 报道 | Freshsales CRM |
| 🏆 总冠军 | Freshsales CRM |
🏆 优胜者：FRESHSALES CRM
Freshsales CRM wins 5 of 7 categories.
最适合： AI-assisted selling, phone-led 外联, mixed tech stacks, growing sales teams
These are not two versions of the same product. Freshsales is a full sales platform with AI baked in. Copper is a CRM layer for Google Workspace.
Copper is the better daily experience if your whole team lives in Gmail. Nothing else syncs Google data that cleanly, and the learning curve barely exists.
But it costs more for less once you pass the entry tier, and it locks you to one vendor. Freshsales does more at every price, which is why it takes the win.
Freshsales CRM 的更多比较
Here is how it lands against other CRMs in the same bracket:
Freshsales 在以下方面胜出： Cheaper paid entry at $9, built-in telephony, AI scoring on lower tiers
HubSpot 在以下方面胜出： Far larger app marketplace, stronger free tier, deeper marketing tools
Freshsales 在以下方面胜出： Cleaner unified inbox, longer 21-day trial, tighter link to other Freshworks products
Zoho 胜出的原因： Broader module range, more customization depth, cheaper multi-product bundles
Freshsales CRM 与 Pipedrive 的对比
Freshsales 在以下方面胜出： Native AI assistant, phone and SMS included, 360-degree customer timeline
管道驱动 获胜方式： Faster interface, simpler setup, sharper focus on pipeline discipline
Freshsales CRM 与 Salesforce 的比较
Freshsales 在以下方面胜出： Lower total cost, usable without a consultant, faster time to first deal
Salesforce 的优势在于： Scale for large enterprises, partner network, depth of custom development
铜CRM对比
And how Copper stacks up elsewhere:
铜的胜出之处在于： Native Gmail workflow, friendlier API to build against, no hidden setup costs
HubSpot 在以下方面胜出： Free starting tier, built-in marketing automation, works on any email host
铜的胜出之处在于： Automatic Google data capture, less setup work, purpose-built for sales
周一获胜： Flexible board customization, wider team use beyond sales, stronger reporting views
铜的胜出之处在于： Cleaner Gmail sidebar, faster onboarding, tidier contact records
Insightly 在以下方面胜出： Stronger project management, Microsoft support, more reporting controls
铜的胜出之处在于： Deeper Google Workspace integration, richer automation, better email tracking
Capsule 胜出： Lower cost per seat, simpler tier structure, lighter feel for tiny teams
常见问题解答
FreshSales 是一个客户关系管理系统（CRM）吗？
Yes. It is a cloud-based customer relationship management platform from Freshworks, built for sales teams that need pipelines, contact records, and AI scoring in one place.
FreshSales免费套餐允许的最大用户数量是多少？
Public sources cite a free tier for up to 3 users. Our verified data shows paid tiers only, starting at $9. Check the live page before signing up.
Copper CRM是做什么用的？
Managing contacts, deals, and client projects from inside Gmail. It suits small businesses that run on Google Workspace and want records built without typing.
Copper CRM 是否支持 Outlook？
Not natively. The platform is built around Google, so Microsoft 365 teams cannot use it the way Gmail users do. Freshsales is the safer pick there.
Which CRM should most businesses pick here?
Freshsales CRM, rated 4.0 against 3.5. It costs less for real functionality and adds AI. Choose Copper only if your team never leaves Gmail.
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