Zendesk vs Freshsales：2025 年最佳 CRM 软件！

由 Fahim Joharder | 最后更新日期：2025年10月12日

优胜者

4.6

电子邮件管理
工作流自动化
清晰有序的交易
销售流程
超棒的网页表单
免费试用
付费套餐，每月9美元起。

立即尝试

亚军

3.0

组织管理
报告工具
客户管理
消息和在线聊天
人工智能与自动化
自定义报告
付费计划起价 19 美元

立即尝试

选择合适的客户关系管理就像找到了一双完美的鞋子。

You need something that fits just right, but there are Zendesk vs Freshsales.

They both look good, But which one actually helps you sell more?

Imagine you pick the wrong one. You’re stuck with clunky software, missing out.

And your team is pulling their hair out. Not fun. You’re losing time and money.

Don’t stress! We’re going to break down Zendesk vs Freshsales, plain and simple.

到最后，你就会确切地知道是哪一种。客户关系管理 fits your business best in 2025.

概述

To give you the real deal, we didn’t just read reviews.

Our team did a lot of testing, testing Zendesk and Freshsales. We set up accounts, ran sales scenarios, and even talked to actual users.

This hands-on approach lets us show you the true strengths and weaknesses of each 客户关系管理.

4.65分制

准备好探索世界领先的客户关系管理立即注册免费试用 Salesforce！

定价： 它提供免费试用。高级套餐起价为每月 25 美元。

主要特点：

领导管理
销售预测
机会管理

免费试用 Salesforce 阅读完整评论

35分制

想知道 Zendesk 是否适合您？快来看看我们深入的 Zendesk 评测吧！

定价： 它提供免费试用。高级套餐起价为每月 19 美元。

主要特点：

全渠道支持
人工智能机器人
高级分析

免费试用 Zendesk 阅读完整评论

Freshsales是什么？

Freshsales is all about closing deals. It’s built for sales teams.

Think AI, phone, and email all in one spot. It’s meant to help you sell faster.

此外，还可以探索我们最喜欢的 Freshsales的替代方案…

我们的观点

Freshsales CRM 是注重易用性和经济性的企业的理想之选。它提供了一种无需陡峭学习曲线即可使用 CRM 的绝佳方式。

免费试用 Freshsales 阅读完整评论 Freshsales 的替代方案

主要优势

用户友好界面： 易于操作和学习。
内置电话和电子邮件： 通过平台直接与客户联系。
人工智能驱动的洞察： 获取有用的建议和预测。
价格实惠： 提供免费套餐和具有竞争力的付费套餐。

尝试 新鲜销售 免费

定价

增长 + 500 个市场营销联系人：9 美元/用户/月。
专业版 + 500 个市场营销联系人：每用户每月 39 美元。
企业级 + 500 位市场营销联系人：59美元/用户/月。

尝试 新鲜销售 免费

优点

直观易用。
价格实惠。
非常适合小型企业。
实用的人工智能功能。

缺点

自定义选项有限。
报告机制可以更加完善。
与其他一些竞争对手相比，集成数量并不多。

尝试 新鲜销售 免费

Zendesk是什么？

Zendesk? It’s big. Really big. Think customer support, done well.

It handles tickets. Chats. It helps you build a knowledge base. It’s there to keep your customers happy.

此外，还可以探索我们最喜欢的 Zendesk的替代方案…

我们的观点

加入超过 10 万家企业的行列。切换到 Zendesk，即可体验客户满意度平均提升 25% 的佳绩，就像我们用户在 2025 年所取得的成就一样。立即开始免费试用。

立即试用 Zendesk 阅读完整评论 Zendesk 的替代方案

主要优势

Zendesk 帮助您提升客户满意度，并帮助您的团队更好地工作。

让顾客更满意： 使用 Zendesk 的企业发现客户满意度提高了 25%。这可不是小事！
所有演讲汇总： 所有消息都集中在一个地方处理，无需再到处跳转。
智能帮助： 它能帮你完成一些简单的任务，让你的团队腾出手来解决更棘手的问题。
自助指南： 您可以创建一个帮助页面。客户可以自行查找答案。这可以减少 15% 的问题。
人工智能智能工具： 它运用了智能计算机辅助技术，这意味着客户能够更快、更好地获得解答。

立即试用 Zendesk

定价

所有套餐均按年计费。

支持团队： 每月19美元。
套房团队： 每月55美元。
套件专业版： 每月115美元。
企业套件： 联系销售部门。

立即试用 Zendesk

优点

安装简便，快速上手。
强大的票务管理工具。
适用于大型支持团队。
提供多种应用程序集成。
可靠的客户服务平台。

缺点

很快就会变得很贵。
撰写报告可能会让人感觉很复杂。
部分功能需要升级。
初始设置需要学习。

立即试用 Zendesk

功能对比

We need to compare these tools based on what they are best at.

Zendesk’s main job is customer support software. Freshsales is built for your sales team.

This side-by-side look will show you where each one truly shines.

1. Core Focus and Platform

Zendesk’s main platform is its customer service software. It manages every customer conversation.
Freshsales is a sales pipeline tool. It is built to track and manage your sales team activities.

2. Ticketing System vs Sales Activities

Zendesk Support uses an advanced ticketing system. Every service message becomes a support ticket.
Freshsales focuses on sales activities. It does not handle ticketing systems for detailed support issues.

3. Omnichannel Support

Zendesk offers service across multiple channels. This includes live chat and social messaging.
The agent workspace unites all support requests. Freshsales communication is built for deal tracking.

4. Automation and Custom Workflows

Both use automation, but for different jobs. Zendesk uses custom workflows to triage support tickets.
Freshsales automates your sales process. It sets follow-up tasks for the sales team.

尝试 新鲜销售 免费

5. 报告和分析

Reporting and analytics zendesk gives deep insights into customer satisfaction. It tracks your team’s performance.
Freshsales reports on deal velocity. Its data focuses on sales forecasting.

6. 安全性

安全 zendesk is known for strong security. Large businesses trust it with sensitive information.
Freshworks also has good security, but Zendesk is often the choice for enterprise-level needs.

7. Knowledge Base and Help Center

Zendesk is great for self-service. You can build a robust help center. This uses center articles to reduce support requests.
Freshsales has this feature, but it is not its strongest point.

立即试用 Zendesk

8. Integrations and Custom Apps

Zendesk has the big zendesk marketplace. You can add custom apps and connect to other tools.
Freshsales also has strong integration with other freshworks products. Zendesk has a wider range of partners.

9. User Experience and Deployment

Freshsales is easier for 小型企业 to set up. Its interface is simple for a salesperson.
The zendesk suite offers many new features, but setup can be complex.

选择CRM软件时应注意哪些方面？

Focus and Fit for Your Company: Do you need strong customer support or a better sales team tool? Zendesk’s customer support software is best for service. Freshsales is great for your sales team.
Ease of Use and Team Adoption: Is the platform easy to learn in a few seconds? A good customer relationship management tool should work on any browser. It should also offer a free trial to try out before a credit card required sign up.
Data and AI Power: Look for smart features like Freddy AI from Freshworks. Can it manage customer conversations and customer interactions? A good 客户关系管理 helps you create and manage customer data.
Integration and Connections: Does it work with other tools? Check the Zendesk marketplace or the Freshworks site. A 客户关系管理 must have a seamless connection to your marketing and salesforce systems.
成本与价值： What is the total cost of ownership? Zendesk’s pricing can be high. Look for excellent value for medium sized businesses. Does the plan include all the features you need?
可扩展性和安全性： Will the company grow with you? It must offer strong security. This protects sensitive information. Ask about costly 停机时间 protections.
支持与知识： Does the vendor offer multilingual support? Is the support team made up of actual human agents? A robust help center and community forums are important.
Experience and Updates: Is the system always up-to-date? Check for new features. This affects the overall customer experience and employee experience.
Trial and Verification: Before you start a new account, 制作 sure the verification successful waiting period is short. Check the website for a free trial period. The best way is to read a user review.
- What does the review say about the ability to respond to leads quickly?
- How quickly is the site properly verified after sign up?

最终判决

So, Zendesk vs Freshsales? It’s a tough call. For pure sales, Freshsales wins.

It’s built to boost your sales process. It’s easier to use, and the price is often better.

If you need strong customer support, Zendesk is your pick. It has more tools.

But, it can get complex. In this comparison, for most small to medium sales teams.

Freshsales is the 最佳客户关系管理 software in 2025. It’s about getting deals done.

If you need a combined approach, explore Freshsales and Zendesk integrations.

But for a clear sales-focused dashboard, Freshsales edges out Zendesk Sell.

立即体验 Freshsales 阅读完整评论 Freshsales的替代方案

立即试用 Zendesk 阅读完整评论 Zendesk的替代方案

Zendesk 的更多内容

以下是 Zendesk 与这些软件解决方案的简要比较：

Zendesk 与 Pipedrive 的对比: Zendesk 在全面的客户服务和支持方面表现出色，而 Pipedrive 是一款以销售为中心的 CRM，具有可视化的销售渠道管理功能。
Zendesk 与 Gohighlevel 的对比: GoHighLevel 是一款功能齐全的销售工具，可以帮助营销团队和小企业主发展业务。Zendesk 主要是一款客户帮助工具，可以帮助您的支持团队处理客户问题。
Zendesk 与 Keap 对比: Zendesk 专注于强大的客户支持和工单系统；Keap 为小型企业提供广泛的销售和营销自动化服务。
Zendesk 与 ActiveCampaign 对比: Zendesk 是一个专门的客户支持平台，提供工单系统；ActiveCampaign 则专注于电子邮件营销自动化、潜在客户培养和 CRM 集成。
Zendesk 与 HubSpot 的比较: Zendesk 提供强大的客户服务和支持工单系统，而 HubSpot 是一个综合套件，涵盖销售、营销和服务中心功能。
Zendesk 与 Clickfunnels 的对比: Zendesk 是一款客户服务解决方案，提供工单系统和在线聊天功能；ClickFunnels 是一款销售漏斗构建器，用于创建着陆页和自动化销售。
Zendesk vs Folk: Zendesk 为各种互动提供强大的客户支持；Folk 强调协作式联系人组织和简化的关系管理。
Zendesk vs Instantly: Zendesk专注于客户支持和工单管理；Instantly则专注于自动化陌生邮件营销活动和潜在客户开发。
Zendesk 与 ClickUp 的对比: Zendesk 是一个客户支持系统，而 ClickUp 是一个功能全面的工作管理平台，可以作为 CRM、项目管理工具和任务跟踪器使用。
Zendesk 与 Monday CRM 的对比: Zendesk 是一个具有工单功能的客户服务平台；Monday CRM 是一个高度可视化且可定制的工作流管理工具，并具备 CRM 功能。
Zendesk 与 Capsule CRM 的比较: Zendesk 提供强大的客户支持和工单系统；Capsule CRM 是一个简化的联系人管理和销售跟踪系统。
Zendesk 与 Insightly 的比较: Zendesk 专注于客户支持和服务工单；Insightly 是一款功能更全面的 CRM，具有强大的销售渠道和项目管理功能。
Zendesk 与 Freshsales 的比较: Zendesk 注重强大的客户支持解决方案，而 Freshsales CRM 则专为销售自动化、交易跟踪和线索管理而设计。
Zendesk 与 Salesforce 对比： Zendesk 提供专业的客户服务平台；Salesforce 是一个功能强大的企业级解决方案。客户关系管理拥有广泛的销售、营销和服务云平台。

常见问题解答

哪款CRM系统更适合销售自动化？

Freshsales excels at sales automation. It helps sales teams streamline their workflow, enhance efficiency, and close more deals. Zendesk has some automation, but it’s more focused on customer support.

How do Zendesk and Freshsales handle customer data?

Both store customer data, but they use it differently. Zendesk focuses on keeping customer relationships strong. Freshsales helps a salesperson access up-to-date information to close deals quickly.

Are the reporting tools in both CRMs easy to use?

Freshsales offers simpler, more intuitive reporting tools tailored for sales. Zendesk’s tools are powerful. Both provide ways to understand your data, but Freshsales makes it more seamless.

Can Zendesk and Freshsales work together?

Yes, there are integrations. You can connect them to make a seamless flow between sales and support, which helps combine the strengths of both systems.

Which CRM is better for customer support teams?

Zendesk is the clear winner for customer support teams. It has robust ticketing and communication tools. Freshsales is built for sales, not in-depth support.