感觉迷失在茫茫大海中 客户关系管理 tools? You need something that fits your workflow.
It’s tough to pick between Zendesk vs ClickUp.
两人都承诺 制作 your life easier, but which one actually delivers?
Imagine spending hours setting up a tool only to find it doesn’t quite click.
You’re wasting time and maybe even losing customers. That’s a headache no one needs.
Don’t worry! We’re breaking down the differences between Zendesk vs ClickUp so that you can find the perfect 客户关系管理 2025年。
We’ll get straight to what matters: which tool will actually help you succeed.
概述
We’ve put both Zendesk and ClickUp through their paces, testing their features, workflows, and usability.
This comparison is based on real-world use, not just marketing claims, to give you a clear picture.
提升 25% 的工作效率！ClickUp 帮助您管理销售、项目、文档等等。
定价： 它提供免费套餐，高级套餐起价为每月7美元。
主要特点：
- 任务管理
- 项目管理
- 协作工具
想知道 Zendesk 是否适合您？快来看看我们深入的 Zendesk 评测吧！
定价： 它提供免费试用。高级套餐起价为每月 19 美元。
主要特点：
- 全渠道支持
- 人工智能机器人
- 高级分析
ClickUp是什么？
ClickUp 管理任务和项目。
它能帮助团队保持井然有序，提高工作效率。
此外，还可以探索我们最喜欢的 ClickUp的替代方案…
我们的观点
它功能强大且灵活。免费版功能非常丰富，包含许多项目管理功能。然而，由于选项众多，对于新手来说，一开始可能会感到不知所措，学习曲线也比较陡峭。
主要优势
- 集中式任务工作空间。
- 提供永久免费方案。
- 支持超过 1000 种集成。
- 可自定义的工作流程和视图。
- 全面的报告功能。
定价
- 自由的最适合个人使用。
- 无限每用户 7 美元。
- 商业每用户 12 美元。
- 企业请联系他们获取根据您的需求定制的报价。
优点
缺点
Zendesk是什么？
Zendesk is all about customer support.
It helps you manage tickets and chats. It keeps customers happy.
此外，还可以探索我们最喜欢的 Zendesk的替代方案…
主要优势
Zendesk 帮助您提升客户满意度，并帮助您的团队更好地工作。
- 让顾客更满意： 使用 Zendesk 的企业发现客户满意度提高了 25%。这可不是小事！
- 所有演讲汇总： 所有消息都集中在一个地方处理，无需再到处跳转。
- 智能帮助： 它能帮你完成一些简单的任务，让你的团队腾出手来解决更棘手的问题。
- 自助指南： 您可以创建一个帮助页面。客户可以自行查找答案。这可以减少 15% 的问题。
- 人工智能智能工具： 它运用了智能计算机辅助技术，这意味着客户能够更快、更好地获得解答。
定价
所有套餐均按年计费。
- 支持团队： 每月19美元。
- 套房团队： 每月55美元。
- 套件专业版： 每月115美元。
- 企业套件： 联系销售部门。
优点
缺点
功能对比
Choosing the right tool is a big deal. Let’s look at nine features side-by-side.
This helps you see which tool really fits your company best.
1. Ticketing Systems
- Zendesk: This is a dedicated ticketing system. It manages all support tickets from multiple channels easily.
- 点击上: This can use forms and tasks for tickets. It is not a dedicated desk software.
2. Agent Workspace
- Zendesk: It has a unified agent workspace. Support agents see all customer conversations in one place.
- 点击上: Its workspace is the task view. It needs more setup to fully track 客户互动.
3. Customer Data and CRM
- Zendesk: Focuses on customer 数据 and support history. Zendesk Sell is its full 客户关系管理 选项。
- 点击上: It is a good project management software. You can customize it to manage customer data.
4. 报告和分析
- Zendesk: Uses Zendesk Explore for deep reporting and analytics zendesk. It tracks customer satisfaction and team metrics.
- 点击上: Has dashboards and custom reports. Zendesk’s reports are better for service performance.
5. Knowledge Base
- Zendesk: Has a complete knowledge base feature. It is great for help center articles and self-service.
- 点击上: Uses Docs for sharing info. It is not as strong for customer self-service.
6. Automation and Workflows
- Zendesk: Offers strong 自动化. This handles simple support tickets fast.
- 点击上: Has strong automation as well. You can build custom workflows for almost any business needs.
7. Sales Team Support
- Zendesk: Has Zendesk Sell for the sales team. This links sales data to support history well.
- 点击上: Used by marketing teams and sales teams for task management. It is not a dedicated sales tool.
8. Custom Apps and Integrations
- Zendesk: Zendesk Marketplace has many custom apps and integrations to connect to other tools.
- 点击上: Has tons of integrations. It lets you build custom apps right in your entire workspace.
9. 多语言支持
- Zendesk: Zendesk Suite is great for multilingual support. It handles tickets in multiple languages easily.
- 点击上: Its features are mostly in English. It is not built for global support customer conversations.
选择CRM软件时应注意哪些方面？
- Pricing Structure and Value: Does the free forever plan offer enough features for your smaller teams? What is the total cost per team member or per user on a paid plan versus the business plan or enterprise plan?
- Core Function vs. Flexibility: Is your main need Zendesk’s customer support software or a project management platform? Can the tool handle multiple projects and complex projects?
- Communication and Collaboration: Does it have strong team communication features, including live chat and social messaging? Does it support real-time editing and community forums?
- Productivity and Task Management: Does the tool help manage projects with gantt charts and a kanban board? Does it include native time tracking and the ability to quickly assign tasks and view tasks?
- AI and New Features: Does it have a smart ai assistant like clickup brain to help save time? How often does the company release new features and improvements?
- Scalability and Enterprise Readiness: Does it offer unlimited users and unlimited storage on a high-tier unlimited plan? Is single sign-on and 安全 Zendesk a core part of its design for business operations?
- 入职培训和支持： Does it offer live training or live onboarding training to help you import data? Does the free plan include dedicated phone support, or is it self-service via ClickUp University?
- Customization and Integrations: Can you use custom fields and custom apps to tailor your experience? How well does it integrate with your existing tech stack and other tools like Google Drive?
- Risk and Performance: Does the platform have a reputation for stability to avoid costly 停机时间? Does the ClickUp review and team’s performance score give it a high score for reliability?
最终判决
Zendesk Support is our winner for service. It is true customer service software.
It handles ticket systems and customer experience best.
If you run a support desk, this is your business software.
ClickUp offers many essential features for solo workers and 小型企业.
You can create new tasks easily. But it cannot respond to many customers like Zendesk can.
Zendesk’s pricing might be higher and is often billed annually.
Still, the depth of zendesk support for your business hours is worth it.
For example, Tom Eggemeier, CEO of the company based in San Francisco, focuses on service.
This full comparison shows Zendesk’s customer experience focus is top-tier.
更多ClickUp的内容
以下是ClickUp与这些软件解决方案的简要比较：
- ClickUp 与 Pipedrive 的对比: Pipedrive是一款以销售为中心的CRM系统，具有可视化销售流程。ClickUp则是一款更灵活的项目管理工具。
- ClickUp 与 Gohighlevel 的对比: ClickUp 是一个集工作管理、功能于一体的平台，具有强大的项目管理和可定制的客户关系管理 (CRM) 功能。 GoHighLevel 是一个专注于线索生成和转化的专业营销和销售自动化平台。
- ClickUp 与 Keap 的对比: ClickUp 是一个功能全面的项目管理和可定制 CRM 平台，而 Keap 是一个强大的 CRM 和营销自动化工具，侧重于潜在客户培养和销售流程。
- ClickUp 与 ActiveCampaign: ClickUp 为任务、项目和基本 CRM 管理提供了一个灵活的平台，而 ActiveCampaign 则在高级营销自动化、电子邮件营销活动和客户细分方面表现出色。
- ClickUp 与 Hubspot 的比较: ClickUp 是一款高度可定制的项目管理和工作操作系统，集成了 CRM 功能；而 HubSpot 则提供了一套全面的营销、销售和客户服务工具。
- ClickUp 与 Clickfunnels 的对比: ClickUp 是一个一体化的工作管理平台；ClickFunnels 主要是一个销售漏斗构建器，用于创建着陆页和自动化销售漏斗。
- ClickUp 与 Folk: ClickUp 是一款功能强大的工作管理解决方案，具有可定制的 CRM 功能，而 Folk 则专注于协作联系人管理和关系跟踪。
- ClickUp 与 Instantly: ClickUp 是一个功能全面的项目管理平台，支持多种工作流程，而 Instantly 则专注于…… 冷邮件 拓展业务、优化送达率和自动化电子邮件营销活动。
- ClickUp 与 Monday CRM 的对比: ClickUp 提供高度可定制的一体化项目管理和 CRM 工作空间，而 Monday CRM 提供以客户关系为中心的视觉工作流程和团队协作。
- ClickUp CRM 与 Capsule CRM 的比较: ClickUp 是一个功能全面的工作管理和可定制的 CRM 平台，而 Capsule CRM 则是一个简单易用、专注于管理联系人和销售机会的 CRM。
- ClickUp 与 Insightly 的比较: ClickUp 是一个灵活的项目管理平台和可定制的 CRM 系统。Insightly 是一款专用的 CRM 系统，在 CRM 环境中提供强大的销售渠道和项目管理功能。
- ClickUp 与 Freshsales 的比较: ClickUp 是一款集工作管理、功能于一体的工具，并具备灵活的 CRM 功能；而 Freshsales CRM 是一款专业的销售 CRM，具有高级自动化、线索评分和报告功能。
- ClickUp 与 Salesforce: ClickUp 是一个功能全面的工作管理平台，具有可定制的 CRM 功能，而 Salesforce 是一个企业级 CRM，具有丰富的销售、服务和营销自动化功能。
- ClickUp 与 Zendesk: ClickUp 提供任务、项目和可定制 CRM 的一体化工作空间，而 Zendesk 是一个领先的客户服务平台，主要专注于工单和支持。
Zendesk 的更多内容
以下是 Zendesk 与这些软件解决方案的简要比较：
- Zendesk 与 Pipedrive 的对比: Zendesk 在全面的客户服务和支持方面表现出色，而 Pipedrive 是一款以销售为中心的 CRM，具有可视化的销售渠道管理功能。
- Zendesk 与 Gohighlevel 的对比: GoHighLevel 是一款功能齐全的销售工具，可以帮助营销团队和小企业主发展业务。Zendesk 主要是一款客户帮助工具，可以帮助您的支持团队处理客户问题。
- Zendesk 与 Keap 对比: Zendesk 专注于强大的客户支持和工单系统；Keap 为小型企业提供广泛的销售和营销自动化服务。
- Zendesk 与 ActiveCampaign 对比: Zendesk 是一个专门的客户支持平台，提供工单系统；ActiveCampaign 则专注于电子邮件营销自动化、潜在客户培养和 CRM 集成。
- Zendesk 与 HubSpot 的比较: Zendesk 提供强大的客户服务和支持工单系统，而 HubSpot 是一个综合套件，涵盖销售、营销和服务中心功能。
- Zendesk 与 Clickfunnels 的对比: Zendesk 是一款客户服务解决方案，提供工单系统和在线聊天功能；ClickFunnels 是一款销售漏斗构建器，用于创建着陆页和自动化销售。
- Zendesk vs Folk: Zendesk 为各种互动提供强大的客户支持；Folk 强调协作式联系人组织和简化的关系管理。
- Zendesk vs Instantly: Zendesk专注于客户支持和工单管理；Instantly则专注于自动化陌生邮件营销活动和潜在客户开发。
- Zendesk 与 ClickUp 的对比: Zendesk 是一个客户支持系统，而 ClickUp 是一个功能全面的工作管理平台，可以作为 CRM、项目管理工具和任务跟踪器使用。
- Zendesk 与 Monday CRM 的对比: Zendesk 是一个具有工单功能的客户服务平台；Monday CRM 是一个高度可视化且可定制的工作流管理工具，并具备 CRM 功能。
- Zendesk 与 Capsule CRM 的比较: Zendesk 提供强大的客户支持和工单系统；Capsule CRM 是一个简化的联系人管理和销售跟踪系统。
- Zendesk 与 Insightly 的比较: Zendesk 专注于客户支持和服务工单；Insightly 是一款功能更全面的 CRM，具有强大的销售渠道和项目管理功能。
- Zendesk 与 Freshsales 的比较: Zendesk 注重强大的客户支持解决方案，而 Freshsales CRM 则专为销售自动化、交易跟踪和线索管理而设计。
- Zendesk 与 Salesforce 对比： Zendesk 提供专业的客户服务平台；Salesforce 是一个功能强大的企业级解决方案。 客户关系管理 拥有广泛的销售、营销和服务云平台。
常见问题解答
Is Zendesk better than HubSpot for customer relationship management?
Zendesk excels as a customer service platform with a strong ticketing system. HubSpot offers wider 客户关系管理 tools. If your focus is primarily on customer communication and support, Zendesk might be a better fit.
Does Zendesk make sense for smaller businesses?
Yes, Zendesk makes sense for smaller businesses. While it has advanced features, it also offers plans for smaller companies with simpler business needs.
How does Zendesk pricing work?
Zendesk pricing is typically per user per month. They offer different plans with varying features.
What are the key features of Zendesk’s ticketing system?
Zendesk’s ticketing system allows you to track, manage, and resolve customer support requests. It includes features like ticket assignment and reporting.
When should I choose ClickUp over Zendesk?
Choose ClickUp when you need a versatile project management tool that can also handle some customer support tasks. If your main focus is project management and task collaboration, ClickUp is a strong choice.
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