⚡ 快速结论：
- 定价： Freshsales starts at $9 per user per month. Nutshell starts at $13 per user per month.
- 最适合： Freshsales suits sales teams that want Freddy AI scoring and built-in calling. Nutshell suits small businesses that want simple pipeline management.
- 主要区别： Freshsales bundles phone, email, chat and SMS into one 收件箱. Nutshell bundles email marketing and landing pages with no paid add ons.
- 我们的选择： 新鲜销售 客户关系管理, rated 4.0 against Nutshell’s 2.8 in our scoring.
Most small sales teams pick a 客户关系管理 by price alone.
That is the fastest way to end up with the wrong one.
Freshsales CRM and Nutshell CRM both target small and medium sized businesses.
但它们解决的是两个不同的问题。
One leans on AI and built-in calling. The other leans on simplicity.
概述
This Freshsales CRM vs Nutshell CRM comparison covers pricing, core features, and ease of use.
我们的 作家 created a new account with Nutshell and worked in it directly.
Notes on Freshsales come from Freshworks documentation and G2 reviews.
All pricing is quoted per user, per month, from each vendor’s published plans.
By the end you will know which CRM software fits your 商业.
Freshsales CRM是什么？
Freshsales CRM is a cloud-based customer relationship management platform from Freshworks.
It launched in 2016 as the second major product from the company.
The software helps sales teams manage leads, deals, and daily sales activities in one place.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit inside a single unified inbox.
Freshworks says over 67,000 customers worldwide use its products.
🏆 优胜者：Freshsales CRM
Freddy AI scores your leads while you work the pipeline. The 21-day free trial covers every tier.
Freshsales CRM定价
Three paid tiers, all billed per user per month.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 生长 | 每用户每月 9 美元 | Small teams tracking leads and deals |
| 专业版 | 每用户每月 39 美元 | Growing teams needing sales sequences and territories |
| 企业 | 每用户每月 59 美元 | Larger teams needing custom fields and an audit log |
Pricing verified September 2026.
免费试用： 21 days across every tier, with no credit card required to create an account.
退款保证： Freshworks does not publish a blanket refund window. Cancel before the renewal date to avoid the next charge.
📌 笔记： Freshsales pricing has dropped two to three times lower than it was in earlier years. A free plan for up to three users is also listed on the Freshworks site, with most core features included.
⚠️ Pricing conflict: Some third-party sources list the entry plan at $11 and Enterprise at $71 per user per month. Our tables use the figures in our own pricing data ($9 and $59). Check the vendor page before you buy, since regional currency and billing terms shift the number.
Freshsales CRM 的主要优势
Here is what makes this CRM worth a look:
- Freddy AI scoring: Ranks leads on behaviour and profile data. It also predicts deal risk and improves conversion rates.
- 360度客户视角： Every touchpoint lands on one timeline. Customer data stays in one record instead of five tabs.
- Omnichannel communication: Reach contacts over email, phone, WhatsApp Business, Facebook Messenger, and LINE.
- Kanban pipeline: A visual board shows deal progress and exposes bottlenecks fast.
- Integration depth: Around 385 apps connect, including Google, Microsoft 365, Slack, and Zoom.
- Freshworks tie-in: Freshdesk and Freshmarketer link tightly, so support and marketing share the same records.
- 移动访问： iOS 和 安卓 app supports offline access and call logging on the road.
我们的团队注意到了什么
Note: we have not had extended hands-on time inside Freshsales CRM yet. Everything above comes from Freshworks documentation and published user reviews, not our own testing.
G2 and Capterra reviewers score the platform around 4.5 out of 5 on average. The interface is frequently described as intuitive and quick to learn. Slow loading times and cluttered navigation are the two complaints that come up most.
Freshsales CRM 的优点和缺点
✅ 优点
- Entry plan costs $9 per user per month, an excellent value for small teams
- Freddy AI scores leads and suggests the next best action to close deals
- Phone, email, chat and SMS are built into one unified inbox
- 21-day free trial runs on every pricing tier
- 24/5 support by phone, chat and email on all plans
❌缺点
- Navigation feels cluttered and pages can load slowly
- 大约 385 个集成比 HubSpot 或 Salesforce 提供
- Native connectors outside the Freshworks family stay limited
- Some functionality found in HubSpot and Salesforce is missing
Nutshell CRM是什么？
Nutshell CRM 是一个基于云的平台，专为中小型 B2B 销售团队打造。
It bundles contact management, pipeline tracking, and email marketing in one tool.
The company deliberately avoids complex features that slow small businesses down.
Landing pages, web forms, and drip campaigns ship without paid add ons.
Every plan includes unlimited CRM contacts and no data limits.
ProspectorIQ and VisitorIQ find new leads and identify companies browsing your site.
Here is a walkthrough of how the platform works day to day.
Nutshell CRM
Free data migration and free live support come with every plan. The 14-day trial needs no credit card.
Nutshell CRM定价
Five tiers, all sold per user per month.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 基础 | 每用户每月 13 美元 | A single user or a two-person team starting out |
| 生长 | 每用户每月 25 美元 | Teams adding email templates and calendar sync |
| 专业版 | 每用户每月 42 美元 | Teams needing multiple pipelines and personal email sequences |
| 商业 | 每用户每月 59 美元 | Teams wanting the full reporting suite and custom fields |
| 企业 | 每用户每月 79 美元 | Larger companies needing an audit log and priority support |
Pricing verified September 2026.
免费试用： 14 days, no credit card required to create a new account.
退款保证： No published refund window. Billing stops at the end of the current cycle when you cancel.
📌 笔记： Data migration and live support are free on every plan. Rivals often charge for that help, so factor it into the real cost per user.
⚠️ 警告： The reporting suite and custom fields sit on the $59 Business tier. Buying Foundation and upgrading later means a jump of $46 per user per month.
Nutshell CRM 的主要优势
Here is where this CRM earns its keep:
- 学习曲线短： Reviewers rate it among the easiest CRM tools to pick up. Most teams get productive within days.
- Four pipeline views: Board, List, Map, and Chart. Drag and drop moves deals through the funnel.
- Marketing included: Email marketing, landing pages, and web forms need no extra purchase.
- 销售量 自动化: Lead routing, follow-up notifications, and email sequences run without manual work.
- 免费在线客服： Live chat and email help reach every customer, with priority queues for Enterprise clients.
- Wide integration reach: Google Workspace, Microsoft 365, Slack, MailChimp, and Zendesk connect natively, plus 5,000-plus apps through Zapier.
- Easy import: Bring contacts in from any source using a CSV file.
我们的团队注意到了什么
Our writer signed up for Nutshell and spent several days building pipelines and importing contacts. Here is what stood out from that hands-on time:
简述 CRM 的优缺点
✅ 优点
- Minimal learning curve, so teams work the pipeline within days
- 所有套餐均包含免费数据迁移和免费在线支持
- Unlimited CRM contacts with no data limits at any tier
- Email marketing and landing pages included without paid add ons
❌缺点
- 自动化功能不如 HubSpot 或 Salesforce 先进。
- Email attachment handling draws repeated complaints from reviewers
- No built-in phone or SMS channel inside the CRM
- Full reporting suite is locked behind the $59 Business tier
功能对比
Ten features decide this matchup. Here is the short version before we break each one down.
| 特征 | Freshsales CRM | Nutshell CRM |
|---|---|---|
| 起价 | 每用户每月 9 美元 | 每用户每月 13 美元 |
| 免费试用 | ✅ 21天 | ✅ 14天 |
| 人工智能助手 | ✅ Freddy AI | ✅ 内置 人工智能工具 |
| 内置电话和短信 | ✅ | ❌ |
| Email Marketing Included | ❌ Freshmarketer add-on | ✅ |
| 免费数据迁移 | ❌ | ✅ |
| 集成 | ✅ Around 385 | ✅ 通过 Zapier 实现 5,000+ 人使用 |
| 移动应用 | ✅ iOS and Android | ✅ iOS and Android |
| 无限联系人 | ❌ Plan-dependent | ✅ |
| 最适合 | Sales teams wanting AI and calling | Small B2B teams wanting simplicity |
1. AI线索评分
Freshsales CRM： Freddy AI scores every lead on behaviour and profile data. It predicts which deals are at risk and recommends the next best action to close them. Freshworks positions this as its conversion-rate lever.
Nutshell CRM： AI tools assist with revenue-driving work rather than scoring leads numerically. The focus sits on summarising and drafting, not ranking. If you want a scored list every morning, this is the weaker side.
2. Contact Management and Pipeline Views
Freshsales CRM： Contact management centralises every touchpoint into customer timelines you can scan in seconds. A Kanban board tracks deal progress and exposes bottlenecks. Records update as calls and emails land.
Nutshell CRM： Pipeline management offers four views: Board, List, Map, and Chart. Drag and drop moves deals between stages. Multiple pipelines unlock on the Pro tier for teams running more than one sales process.
3. Email Tracking and Templates
Freshsales CRM： Send personalised bulk emails and monitor activity on each one. Open and click tracking feeds straight back into the contact record. Event tracking on your website adds another signal.
Nutshell CRM： Email marketing runs inside the CRM through list creation, bulk sends, and drip campaigns. Email templates arrive on Growth, and personal email sequences land on Pro. No separate marketing purchase is needed.
4. 销售自动化
Freshsales CRM： Sales sequences automate the repetitive part of outreach so reps spend more time selling. You can execute multi-step follow-ups without touching each record. Territories and assignment rules live on the higher tiers.
Nutshell CRM： Sales automation handles lead routing and follow-up notifications. It cuts the time-wasting admin that piles up between calls. The rules are less advanced than what HubSpot or Salesforce offer.
5. Lead Capture and Web Forms
Freshsales CRM： Web forms drop onto any page and push submissions into the CRM. Combined with event tracking, you see what a visitor read before they filled the form in.
Nutshell CRM： Web forms add leads automatically, and VisitorIQ names the companies browsing your site. ProspectorIQ digs up new contacts on top of that. For outbound prospecting this is the stronger side.
⚠️ 警告： Visitor identification depends on the browser data available and will not name every anonymous connection. Treat it as a hint, not a verified list.
6. AI Agents and Meeting Notes
Freshsales CRM： Smart AI agents respond to routine questions and handle first-touch work. That takes pressure off the team when nobody is free to reply.
Nutshell CRM： 人工智能 会议 summarisation turns a call into notes you can act on. It is narrower than an agent, but it removes a chore every rep hates.
7. 团队协作
Freshsales CRM： The Freddy AI co-pilot sits beside reps and drafts replies or summarises a record. Reports and AI insights track team performance and forecast revenue.
Nutshell CRM： Collaboration features, calendar sync, and click-to-call keep everyone on the same page. Reviewers repeatedly credit the reminder and scheduling tools for that.
8. 集成
Freshsales CRM： Around 385 apps sit in the marketplace, covering Google, Microsoft 365, Slack, and Zoom. The link to other Freshworks products such as Freshdesk and Freshmarketer is tighter than anything third-party. Native connectors outside that family stay limited.
Nutshell CRM： Google Workspace, Microsoft 365, Slack, MailChimp, and Zendesk connect directly, so Gmail and Outlook both work out of the box. Zapier opens another 5,000-plus apps.
9. 报告和分析
Freshsales CRM： Around a dozen predefined sales reports ship ready to use, and you can customize each one. Freshdesk OMNI extends the same data into support analytics.
Nutshell CRM： Dashboards track sales KPIs and team performance, and reports bend to fit your business. Quotes and invoices generate from the same records.
10. Support and Security
Freshsales CRM： 24/5 support runs across all plans by phone, chat, and email. An audit log and granular custom fields cover 安全 and governance needs on Enterprise.
Nutshell CRM： Free live support reaches every customer, and a human handles migration for you at no charge. Enterprise clients get priority queues.
11. 定价与成本
Side by side, per user per month.
| 层级 | Freshsales CRM | Nutshell CRM |
|---|---|---|
| 入口 | 增长——每用户每月 9 美元 | 基金会——每用户每月 13 美元 |
| 中 | 专业版——每用户每月 39 美元 | 增长——每用户每月 25 美元 |
| Upper mid | — | 专业版——每用户每月 42 美元 |
| 先进的 | 企业版——59 美元/用户/月 | 企业版——每用户每月 59 美元 |
| 顶级 | — | 企业版——79 美元/用户/月 |
Freshsales CRM： The $9 entry plan is the cheapest way into either platform. Enterprise tops out at $59, which is where Nutshell’s mid-upper Business plan sits. For a five-person team on entry pricing, that is $45 a month against $65.
Nutshell CRM： Five tiers give finer steps as you grow, but the ceiling is $79. Free migration and free live support offset part of the gap. Unlimited contacts at every tier also means no surprise overage.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| 最低入门价格 | Freshsales CRM | $4 cheaper per user monthly |
| Calling and SMS in the CRM | Freshsales CRM | Unified inbox includes both |
| Email marketing bundled in | Nutshell CRM | No paid add ons needed |
| Fastest team onboarding | Nutshell CRM | 学习曲线极短 |
| AI 领先评分 | Freshsales CRM | Freddy AI ranks every lead |
| Help moving your data | Nutshell CRM | Free migration on all plans |
💰 您的预算
Freshsales opens at $9 and Nutshell at $13 per user per month. Over a year with five reps that gap is $240, which is real money for small businesses.
🔌 您的技术栈
Already running Freshdesk or Freshmarketer? Freshsales shares records with other Freshworks products. Everyone else gets wider reach from Nutshell through Zapier.
📞 您的销售流程
Phone-heavy teams want the built-in calling in Freshsales. Teams that live in email and need the ability to run campaigns without extra tools lean Nutshell.
🎓您的经验水平
Nutshell is rated easier to learn and most teams are productive within days. Freshsales packs more in, but reviewers call the navigation cluttered.
🆓 免费试用和演示
Freshsales gives you 21 days, Nutshell 14. Load real deals into both and see which one your reps actually open on Monday morning.
🛟 支持选项
Freshsales runs 24/5 phone, chat, and email across every plan. Nutshell offers free live support plus free migration, which matters most in week one.
切换指南
Already on one of these? Here is what changes.
🔄 从 Freshsales CRM 切换到 Nutshell CRM？
✅ 你将获得：
- Email marketing, landing pages, and web forms with no add ons
- Unlimited contacts and no data limits on every plan
- Free migration handled by a person on the Nutshell team
❌ 你会失去什么：
- Freddy AI lead scoring and deal-risk prediction
- Built-in phone, SMS, WhatsApp, and Facebook Messenger channels
- The tight connection to Freshdesk and Freshmarketer
📋 如何切换：
- Export contacts, deals, and notes from Freshsales as CSV files
- Create a new account on the 14-day Nutshell trial
- Ask support to run the free import, then rebuild your pipeline stages
🔄 从 Nutshell CRM 切换到 Freshsales CRM？
✅ 你将获得：
- Freddy AI scoring, deal-risk alerts, and next-step suggestions
- Phone, chat, and SMS inside one inbox with the rest of your sales activities
- A $9 entry plan and a longer 21-day free trial
❌ 你会失去什么：
- Bundled email marketing and landing pages
- Unlimited contacts with no data ceiling
- 免费数据迁移和免费在线支持
📋 如何切换：
- Export your Nutshell contacts, companies, and deals to CSV
- Start the 21-day Freshsales trial, no credit card required
- Import the files, map custom fields, then switch on Freddy AI scoring
我们的评测没有涵盖的内容
This comparison looked at small and mid-sized B2B sales teams. We did not test enterprise deployments, single sign-on, or custom API work. Data residency and compliance paperwork sit outside what we could verify from published documentation. If you are onboarding fifty seats across several regions, run both trials against your own security review before committing.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | Freshsales CRM |
| 🤖 AI 功能 | Freshsales CRM |
| 📞 Communication Channels | Freshsales CRM |
| 📧 Built-in Marketing | Nutshell CRM |
| 👶 易用性 | Nutshell CRM |
| 🔌 集成 | Freshsales CRM |
| 🛟 Onboarding Support | Nutshell CRM |
| 🏆 总冠军 | Freshsales CRM |
🏆 优胜者：FRESHSALES CRM
Freshsales CRM wins 4 of 7 categories.
最适合： Phone-heavy sales teams, AI lead scoring, and businesses already inside the Freshworks family
These two products chase the same buyer from opposite ends. Freshsales is the deeper platform, with Freddy AI, built-in calling, and around 385 integrations behind it.
Nutshell is the simpler one. It trades AI scoring for a shorter learning curve, bundled marketing, and free help getting your data in.
If your reps live on the phone and you want a CRM that scores leads for you, Freshsales is the better buy at $9 to start.
If your team has never used a CRM and needs email campaigns on day one, Nutshell earns the extra $4 per user.
Freshsales CRM 的更多比较
Here is how Freshsales lands against its closest rivals:
Freshsales 在以下方面胜出： A $9 entry plan against HubSpot’s steep paid jump, built-in phone and SMS at every tier, and 24/5 support without a premium contract.
HubSpot 在以下方面胜出： A far larger app marketplace, deeper marketing automation, and a free tier that scales past three users.
Freshsales 在以下方面胜出： Freddy AI scoring on lower tiers, a cleaner unified inbox, and 21 days of trial access instead of 15.
Zoho CRM 的优势在于： More third-party connectors, a broader suite of business apps, and finer control over custom modules.
Freshsales CRM 与 Pipedrive 的对比
Freshsales 在以下方面胜出： Native calling and SMS, AI deal-risk prediction, and a lower starting price per user.
管道驱动 获胜方式： Faster page loads, a tighter deal-first interface, and less clutter for reps who only work the funnel.
Freshsales CRM 与 Salesforce 的比较
Freshsales 在以下方面胜出： Setup you can finish in an afternoon, no consultant required, and pricing built for smaller teams.
Salesforce 的优势在于： Functionality Freshsales still lacks, an unmatched partner network, and customisation that survives complex org charts.
This video walks through the wider alternative list.
Nutshell CRM 的更多比较
And here is Nutshell against the tools buyers usually shortlist beside it:
Nutshell 胜出的理由是： A cheaper $13 entry point, free migration, and unlimited contacts with no data ceiling.
基普 获胜方式： Stronger campaign branching, built-in payments and invoicing depth, and a longer automation history.
Nutshell CRM 与 ActiveCampaign
Nutshell 胜出的理由是： Pipeline management as the core rather than an add-on, Board and Map views, and free live support on all plans.
ActiveCampaign 在以下方面胜出： More advanced email logic, wider template libraries, and better deliverability tooling for high volume sends.
Nutshell 胜出的理由是： A sales-first design instead of a repurposed work board, bundled email marketing, and VisitorIQ lead discovery.
周一 CRM 胜出： Flexible boards for non-sales work, richer dashboards, and a broader set of view types across the company.
Nutshell CRM 与 Capsule CRM 的区别
Nutshell 胜出的理由是： Included landing pages and drip campaigns, ProspectorIQ prospecting, and AI meeting summaries.
胶囊客户关系管理 获胜方式： A lighter interface, a genuinely free tier, and lower cost for a very small team.
The alternatives roundup below covers the rest of the shortlist.
常见问题解答
Freshsales是CRM系统吗？
Yes. It is a cloud-based customer relationship management platform from Freshworks, built to manage leads, deals, and customer conversations for sales teams.
Nutshell 是一款好的客户关系管理系统吗？
For small B2B teams, yes. Reviewers rate its ease of use highly and praise the free migration. Automation depth is where it falls behind larger rivals.
Freshsales免费套餐允许的最大用户数量是多少？
Three. The free tier covers up to three users with most core features included. Beyond that you move to the $9 Growth plan.
CRM系统每月费用是多少？
Entry plans here run $9 to $13 per user monthly. Advanced tiers reach $59 to $79. Multiply by seat count, then add migration and training costs.
哪款CRM软件排名第一？
Salesforce holds the largest market share globally. For small teams that ranking matters less than fit, and Freshsales wins this particular comparison.
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